Caffe Nero in Castlereagh

It's a Costa! Not great tea, friendly staff decent buns but not great food.

I can't believe in this day and age that the only gluten free snacks Café Nero has to offer are rice cakes. RICE CAKES! I'll stick to Costa Coffee with their gluten free chocolate brownies until I hear otherwise.

Great food great service worth a visit.

Been here a couple of times big enough cafe with lots of seating areas both outside and inside including an upstairs area too. Accepts the £1 voucher from the 3 App.

Stuck in a slow queue every time.. stopped going

.food was.lovely tasty and fast service

Long lines and no sleeves for coffee but good coffee and friendly staff

Had a coffee and a sandwich very nice

Customer service was very poor, and the staff was very rude!!! 😡

Great staff friendly nice atmosphere

Im a big fan of Nero. Their coffee and food offering is great, service generally good. BUT...they need to look at their cleaning standards. For a food outlet this leaves alot to be desired. And despite many previous pieces of feedback they do nothing about it.

Honestly such a lovely gentleman today in the forestside Caffè Nero store I didn’t get his name but he was wearing a trainee barista t shirt and he was amazing. I had done an order on the app for a collection of a sandwich but when I came it was out of stock. They were extremely busy as the other coffee shop across the road (Costa) had issues and their coffee machines broke down. He was so apologetic and ensured I got sorted asking me if I wanted a complimentary drink or what else he could get me I didn’t want anything else so when I picked an alternative sandwich he came back to me with 2 fully stamped cards for free coffees to use the next time I was in. His mannerisms and personality was so lovely I can’t thank him enough!

Caffe neros in Belfast are filthier than a crack den. Clean them and update them. Its minging. Just dirty

Early morning visit to Forestside so it was cappuccino and porridge. As a regular coffee drinker, the blend used was fine, but first time with their porridge and found it tasty and at the right temperature. Staff were pleasant, efficient and friendly. Great customer service This shop is on the site of the old Cafe Laurent, where I met my late wife. This place will always be special to me.

Lovely team and hard working staff. Coffee is amazing

Lovely coffee, friendly staff, what more do you need :)

Love Neros as a place to relax with a coffee...however this cafe can only offer celiacs or gluten intolerant people a rice cake.! Or a very overpriced cookie(new)...It's 2024 with a huge awareness of food allergies etc...very many people are regular customers which would make it nice to have something more on offer gluten free...But I still love Neros to meet up or just chill and do some work or watch the world go by sort of thing.

Coffee was grand but the toilets are disgusting, worst I have ever been in

By far the best of the Cafe Nero group. The staff are both friendly and helpful and the service they provide is second to none. Thanks folks!

Didn't have food, just coffee including a Babychino for our 2 year old grandson. Excellent quality, not too long to wait, reasonable price. Couldn't ask for much more.

Good coffee , staff need to keep off their phones ,

Cuppa was fine but soft seats totally off-putting to sit on as they are absolutely filthy. Tables were dirty with trays/cups from previous customers still there. The place is in serious need of some TLC.

I like Nero, though it's much pricier than it used be.

I always come here as love the coffee but I always get take away as the furniture is so disgustingly dirty. Nero give this shop some money for new furniture.

Good customer service. Friendly staff. Quick service. Will be back.

Regular customer here. I love this place, can be busy at times but the staff and service are really lovely ❤️

Can be busy at weekends big line's.

A typical Cafe Nero. Can be very busy with long ques at times

Been a customer for quite some time going in to cafe Nero and all cafe Nero coffee shops has got warm welcome service to an extent . I'm disappointed when paying cash your change is thrown in your hand . I've noticed some customers our giving there change in a nice manner where as me it's thrown in my hand as if my hands are not clean. It's happening to often cafe Nero coffee shop forest side ) I feel quite offensive ,when certain staff throw my change in my hand. Take me as I am , good customer service brings customers back . I come in to cafe Nero with a good head, but I come out with aheadache . Thank you.

Great place for a break from work 👌 Service is a bit slow but staff are super friendly.

Caffè Nero on the ormeau road is badly in need of redecoration.

Service very slow today 02/11/23, could have done with a clean

Best in what they do. Very polite, very professional and very helpful for customised request.

Slow service. No cup sleeves for take out coffee.Coffee was bitter, despite having syrup in it. Waste of time and money. I could let it slide once, but this is the second time. I would avoid and would not recommend

Met up with friend for coffee. Can get quite busy at times.

Towards end of day. Didn't eat. Coffee v good. I'll be back

They make coffee I like, nice staff too. I can not eat when I am out as I tend to detonate so sitting down and having a nice coffee is a real treat as I wait for a taxi to take me home. Things are still pretty good. You can try a coffee from a different region or buy tea and coffee to take home and use in your machine. Still great!

Fairly packed today but still great

Slow service..but then it was busy

It was a great place and had good atmosphere. Just the staff was a bit short which is understood with the coffee shops.

Seats and tables dirty and seats all stained. Highchair also needed wipes used on it even though it was put away as supposedly clean. Coffee was good but just cleanliness just not good enough

Great coffee and buzzing atmos, friendly and efficient baristas. Always enjoy my visits.

Popped in for a quick coffee. Place was busy but helped quick enough. Coffee was great and I was in and out. I didn't have a chance to sit but will make an effort on my next visit.

Served by very helpful barista. Coffees were hot and very well made with lots of foam. We will return!

Ordered a Salted caramel pistachio frappe and got a iced coffee with a pitiful squirt of pistachio, looked nothing like the advert in window! Tasted awful. Won't be back.

Coffee was ok roulade wasn't the nicest

Im having a coffee here now. Their coffees great. Their cleanliness is atrocious. Asked someone to clear an clean table. Still waiting.

This place is ideal to have a good refuel after having a shopping spree in forestside,when I went here the atmosphere was bustling and lively,the food and drinks were excellent and customer service was good overall 8.5/10

Lovely coffee. Has to be a favourite amongst the big Caffès. Carrot cake was to die for. So moist and tasty. Toastys, surprisingly tasty. Good selection.

Very nice place to have coffee and chat.

Staff could do with a course in customer service and learn how to greet and smile.

I can't help but think this place desperately needs a rethink when it comes how to make service more efficient. I've never queued up as long for a coffee on a consistent basis anywhere in my life. I quite often am in just buying coffee beans or a cold drink and there is no option available to skip through the painstakingly slow hot drinks service. Most other coffee shops (particularly chain shops) have a person dedicated for each section, I.e counter server, barista, food preparer etc, but here, everyone does everything and it is absolute carnage. Staff are friendly and they definitely produce good food and drinks but the speed of service is incredibly bad.

Nice coffee and food but the place was very dirty also the empty cups and food wrappers not taken away quickly after each sitting.needs to be addressed.

The worst cafe nero I've ever experienced. I love the Abbey centre and Victoria Square ones so on a shopping trip to Forestside thought I would stop in for my usual Americano with oat milk in disposable cup sitting in. Whilst I was waiting in the queue a man came in from his car and told staff he'd just bought a takeaway coffee and it was cold. Staff member didn't apologise just turned round to other staff member, other staff member asked what was the matter and made him another, slapped on counter, no apology, no nothing, attitude was appalling. I then ordered mine, when I looked at the disposable cup could see it was dented at top, top came away and scalded my hands, again no apology. Really poor customer service, will not be back.

This is the first time iv been to Caffè Nero it was very run down and dirty the chair and sofa was dirty floor wasn't much better very shocked at the dirt of it I won't be going back

Great place for a their range of coffees, snack and to relax. Catch up with friends in a relaxed and happy atmosphere. Dogs allowed to.

Absolutely filthy lights sofa especially but our lunch was good but until they clean I won’t be back

Busy place, but attendants always polite. Love their muffins and nice big mugs for tea😁

Love our visits here. The staff are so friendly despite being rushed of their feet at busy periods. Rebecca in particular is so friendly and always goes out of her way to make sure you have everything you need and have a good experience. Great coffee shop.

The night i was in was busy managed to get a table but wasn't cleaned floor was soaking dirty plate and food and cups, left on table,

Very nice food and coffee and cakes 🍰 to have 😋 and i love going to it 😊 with my friend's

Got to be the slowest coffee chain on the market, regularly queue at least 15 mins even when they're not overly busy to be served 8 times out of 10 by a trainee barista who's let loose to make your coffee totally unsupervised at their own snail like pace to a really poor level, staff are absolutely miserable, must be a great company to work for !! they now use takeaway cups when you sit in as they can't be bothered / don't have the staff to wash proper cups, company obviously don't care about sustainability or their affect on carbon footprint !

Typical nero coffee is good and staff are good!

Enjoy shopping and very good prices

Standard cafe Nero, but the croissants and tea were nice and staff very friendly

It's only getting 2 stars because the staff are lovely. This is THE SLOWEST service you will ever experience in your life, guaranteed. There's consistently a queue snaking around that never seems to quit, even at 7:30 in the evening. I wouldn't say the coffee and food options aren't all that great and certainly not worth the money. I can't say the Costa across the way is any better either. Again, if you NEED a coffee go have one, but all the coffee shops in Forestside leave a lot to be desired.

Some attendant dont dish out the cups and cutlery. Very busy place need more staff.

Good coffee pleasant surroundings.

Love this coffee shop atmosphere is so friendly coffee device

Coffee ☕ was flavoursome. Small portion of hazelnut chocolate hit the spot.

I was there at about 4.00p.m. and the queue was long with about 30 minutes waiting time.

Not the best coffee and too expensive.

Just popped in for a coffee and cakes with friends. Very comfortable, good service, nice coffee. Easy enough to get seated. Upstairs available. Nice ambience.

Seems like a lovely Nero very but busy staff seemed knowledgeable.

Ok, very crowded and as usual for these places you have to wait for the coffee to be prepared. Snacks quite nice.

The coffee is OK, but I always enjoy how comfortable it is to sit in at Neros.

Enjoy calling in here as it has a good "feel" about the place. The fact that is usually quite busy is a plus.

Busy we place but great service

Wee haven amidst Forestside nonsense.

Very relaxing for a coffee and of course something sweet 😋

Love the service and the staff.

Overcrowded and way over priced.Wont be back.

Good coffee and tasty Danish pastries. Always busy though so best to get your seat before your coffee!

Nice coffee, one of my fav café

Always packed and a bit nerve wracking during COVID years. Cortado nice tho. There is a new Costa across the road which is brighter, cleaner and also does good cortado.

Very noisy , very dark inside. Coffee was nice

4oclock thur afternoon paper cups very poor won't return

Friendly and helpful staff perfectly positioned

Really good coffee and toasties. Very pleasant and helpful staff

Depending on which cafe you go to it can be hit or miss if the coffee is good. On this occasion they didn't add the flavoured syrup that had been paid for.

Very nice, staff are polite and helpful. Food and beverages are tasty. Toilet facilities on ground floor. Additional seating upstairs. Outdoor seating also available. Reasonable prices for a café. Clean and tidy. Access from carpark and through to forest side shopping.

Visited the store today after ordering online via the app. Waited until the prep time had passed and then enquired with staff about my order. To then be informed they had cancelled it due to not having mint syrup. No apologies, no can we substitute, no email from the app or push notifications about it being cancelled. Very poor service. Ordinarily I wouldn't mind, but this isn't a one off. The last time I ordered in this store via the app, I waited way past the prep time, then someone asked was I OK. When I explained they checked the computer and informed me that my order had just come through. Sorry but its too slow. Watching people come in after me and get their drink and away is really frustrating!

Gone Down hill !! Used to be decent but visited yesterday stinking tables and smell of old milk caused me to boke in my mouth little . The very alternative and unique individual who served me thought he was Johnny rotten more like Dorothy cotton. Partner and her 9 year old son needed the toilet frequently after eating some buns:

Service was very slow and the girl who made the coffees looked like she didn't want to be there and got our order wrong. Wouldn't rush back to Cafe Nero at Forestside.

The Caffe serves very good coffee and selection of cakes. The carrot cake and chocolate fudge cake slices were really lush and amazing in taste, enjoyed them the most. If you're there then other than coffee the cake slices are must to have 🙂

Corporate coffee but nice atmosphere and reasonable coffee.

Visited with my family, and ordered 3 hot drinks, a soft drink, an overpriced cookie and a toastie. They were very rude and ignorant while we ordered with no manners. Then they handed me a wooden number so I could go sit down and they’d bring me the toastie when it was heated. About 10 minutes later, people that had entered long after us were being served their hot food so I went up to ask for it and my toastie was just sat at the side. I asked if my toastie was ready and she handed me the half cold toastie as if it was my fault that they hadn’t come and given it to me and taken the wooden block back. The cookie also tasted awful.

Brilliant staff for such a busy store. Trainee Barista Jack was super helpful and helped me clean up a massive spill that I caused!

Best coffee there is! The salted caramel latte is delightful 😊

Very very helpful and friendly staff can be found here, any issue you have or any concerns regarding products in store or food/drinks to be picked up they are more than happy to help, its hard to find staff who are both willing and happy to help a customer in need with a smile! I drive past a couple of different places to arrive at this one because the experience is above and beyond what is expected of them! If you live in the area or are passing through be sure to try and grab the bits you need from this store! Will definitely be back!