John Dory's in Castlereagh

I was charged twice for this order.

Chips and onion rings cold on arrival.

Ordered a cod supper, and with the length of wait, I presumed it was being cooked fresh to order. When I got home and opened the food the chips were hot but clearly reheated although thankfully there were few crispy ends of potato. The cod however was as thin as could possibly be cut and was held together with batter that was obviously reheated several times so that the batter was crispy to burnt and the fish was dried out. My expectation of moist flaking cod in frest golden batter remains as a figment of my imagination and dreams. Won't be back.

Really delicious as usual. All elements were excellent including fish, chips, onion rings, tartare sauce and spicy pink pastie. A special mention for the chicken salad because the salad was so nicely prepared and because healthy options don’t usually taste so good.

Good came early but fish was tough and very over cooked!

Not one bit of my notes were looked at and done. Chips were half cooked also

I neve got salt and vinegar and cheese when I asked it's happened twice before not getting salt and vinegar

All cold and chips half cooked still hard

Food was cooked to perfection and arrived hot and very tasty. Good portion size as well. Will definitely be ordering again and will recommend to family and friends

When received my order the fish was cold and chips were hard . My order was not up to the high standard I usually receive from John Doreys

Disgusting. Firstly got home order wrong. Pastue soaking in grease stuck to the paper onion rings same. Kids meal chips hard in middle. Phoned shop said come back with order will give you refund. Not possible for me to go all way back. WILL NEVER BE BACK!

Really good choice including healthy items such as grilled chicken with excellent and interesting salad and dip. Fish and chips really good as usual.

has this food been delivered as we have not received it yet

Waited for more than an hour..the delivery was messed up despite the fact that our address is just nearby the restaurant. Tho the food was actually nice

bang on time and hot ... thank you !

Food good but not happy that the driver left food on the door step and walked away

Food was tasty - a little greasy but hot. Unfortunately, the order was 30mins late. That marred the experience.

Absolutely useless can't get the order right again, I order the same thing most times and they get it wrong again, and I'm done from ordering from these half wits. Quicker to train a monkey.

Food is disgusting just went in for a collection. Requested thousand island dip with meal and salt and vinegar on both meals. We didn't get the thousand island sauce and none of the meals had salt and vinegar on them. The chips taste like old oil was used. We won't be back

Bolognese chip was not Bolognese! It is chilli on chips. Twice now this has happened!

Went this evening and ordered a curry chip. There was so little curry sauce on the chips that only a small section to the left of the carton actually had any sauce on them. Very stingy with sauce yet charged enough for it. Very disappointing!

very disappointing this time,,chips were ok,pastie,good,,chicken goujons,, not good at all,,

Not ready at collection time Now waited 20 minutes after collection time

Food was ready for collection earlier than estimated, well cooked and not greasy

chicken chunks were over cooked almost like they had been cooked then recooked

late delivery and ignorant staff

awful. i will not order again. it is always late. the food is cold and really not worth the money. terrible service. just awful

chicken breast was greasy chips were cold not a pleasant experience

Chicken was overcooked and fish was under done, pretty poor as I've had from this JDs many a times but this was the first I can say I was disappointed with it

Really good the delivery was in time a nice

Have ordered many times from here . It’s always delicious.. However food arrived last night and was not even lukewarm.. disappointed ☹️

Took ages for my food to be made! Plus my burger was drenched in sauce couldn’t even hold it 😡

very disappointed waited nearly 2 hours for meal to arrive

2 hours for a chippy is just unacceptable , then for it to arrive cold, really disappointing

Food tonight was excellent. It was delivered piping hot despite me making the mistake of ordering right in the middle of the dinner rush consequently it did take almost an hour to be delivered. The wrong drink was sent but the delivery guy went to the local shop to buy the right one since it was quicker than him going back to the chippy to swap it for the right one. To summarise, another lovely meal from John Dory's Dundonald.

The food was very nice, but wasn't very warm.

Beef and bird chip isn’t great the pepper sauce is very lumpy and very bland. I also ordered 2 tins of Fanta orange and only received one. Everything else was nice

Delivered to wrong house and neighbour brought it to us but it was cold

Got onion rings instead of battered mushrooms

A 2 hour long wait for two meals isn’t worth it. We live barely 10 minutes away

Over 2 hours waiting on delivery. Changed delivery time several times. They seem to prioritise orders from their own app over the just eat orders. Food was ok but very greasy and just warm when it arrived. The shop is literally 5 mins drive from my home so wouldn't recommend. No excuse for the delivery time delays.

My partner picked up the order and when we got home we seen that the gravy sauce had spilt all I’ve the bag and made a mess, there was very little gravy left as it had all fallen out

A half an hour late, very greesey, wrong drinks order

Order perfect, thanks so much, food gorgeous :)

Really nice, good quality, food was on time. Only thing I would say is it is expensive now for a chippy. £30 to feed my husband, my daughter and I, and that's no extras apart from one dip.

Not sure why I keep giving this place a chance. By far the worst John Dory's around. I think I have had maybe 2 orders that were completely correct (out of both pickup and delivery orders.) The rest have had missing drinks, missing dips, salt&vinegar instructions ignored, sauces spilled all over the order on arrival if delivered, etc. Some staff also have poor customer service skills, make you feel like an inconvenience for even being there...Seriously feels like at least half the staff don't want to be there or just plain don't care

Delivery time seemed long but it arrived in suggested time. It was Saturday night so I am just being grumpy. Instructions followed and the food was so so mucky and good. 😔

Perfectly cooked but could of done with being drained longer very greasy this time

Quality takeaway, The fish was amazing. Very busy which is always a good sign.

ordered a cod bit supper got a fish supper instead

Meals were beautiful. Delivered on time piping hot. Lovely crispy golden chips and perfectly cooked fish coated in a very thin batter. After the disappointing food the last time this more than redeemed John Dory's reputation. Please have whoever was cooking on Saturday 26th August teach the others to cook,

Got there 20 minutes early and food was ready

Order was delivered early and was hot. Unfortunately that's were the praise ends for this meal. Last time the batter was thin and crispy, there must have been a different cook tonight because the batter on the fish was quite thick. I ended up cutting the fish out of it. I had also ordered scampi and again the batter was very thick. Cutting into a piece it looked more like large prawns than scampi. All in all tonight's meal wasn't up to the usual standard. It won't put me off ordering from Dory's but I think I'll leave it for a few months.

Disappointed with the fish in my fish supper. Couldn't eat it

Our feed arrived earlier than expected which was great! It was very tasty, still warm, and we will definitely order again

chicken wings well over cooked everything else was lovely

Lovely, friendly delivery guy.

Worst chippy ever! Fish was over cooked and chips all tasted bad. I don’t know why I keep trying this place every few months, as every time it is vile! Absolute waste of money!

Old female member of staff , totally ignorant … con customer service skills at all !!!

Tasty food and efficient delivery

Food was over cooked and cold. Usually we love John dory’s but it’s Newtownards we get from. Will not be getting from here again. No drink with the meal either that wa a paid for.

missing sausages from the cowboy supper

Food was disgusting worst John dories ever

Portion fish quite small, £2.90 for 2 sausage I thought expensive, plus fish and chips total £12.60, not great value, tasted ok.

Food was early and was still hot when delivered. Burger was good but the fish & chips was missing the peas, tartar sauce & lemon.

Food was OK bit cold but alright wouldn't rush back

Great good, fresh and excellent value

Food was great, delivery was early which was excellent as I was proper hungover and needed a good feed

Usually never have a issue with John dorys. Got the chicken kebab which was lovely as usual. Got coleslaw to put on top. The coleslaw tasted off an had a sour smell to it. Which meant my whole meal went to waste cause I couldn't eat it. Tried to refund an was turned down. Ridiculous!! nearly £10 for a meal that went into the bin

Food is fine if the staff can get the order right. Often receive an order with one or two items missing.

Received fish goujons instead of chicken - I am allergic to fish really not happy about this.

Miserable staff and rotten food. Avoid

Disappointed it was late,and food tasted it had been kept warm

Rung restaurant to be told 15 20 mins late still no food delivered as yet

Cancled my order then placed another order then the first order came and I told the driver I had cancled my order then she went down to see and got a call and said that we had to pay delivery twice i cancled my order before it said the driver was on the way so I should not have to pay for delivery, then told them I would go down and collect it so I didn’t have to pay delivery so I went down to collect and the women was really rude and wouldn’t give me my food she give me a refund but took £4 off for delivery when I never agreed to pay delivery will not order again awful customer service

Love the food just wish they wouldn't keep forgetting items from my order

What can I say, you just can't go wrong with John Dory. They have never failed to impress me. The fish is always well cooked and batter crispy. I will be ordering again.

Food was freezing a waste of £40 and a saturday night treat ruined Thank you John Dory

Food was terrible. Service slow.

Amazing garlic mayo! Chicken goujons have a lovely light batter and the fish just fell apart, really nice food

Some of the nicest chips I’ve had in a long time, crispy without being burnt, really good. The fish was really lovely but I have 1 complaint - it wasn’t big enough! For £10.20 I would have expected fish about twice the size. Crispy batter and flaky fish, no complaints about the taste or quality, lovely.

Food was good but didn’t receive chips that where ordered

Went into this place and was left standing at the counter for 10 mins, no one around, could smell cigarette smoke coming from the back (staff perfectly entitled to have a smoke break, no problem with that!) Then 4 appeared from the back of the kitchen! Were all of them out smoking at the same time leaving shop empty 🤷‍♂️?? The main reason I’m writing this review is due to the pure ignorance of the lad who tended to me at the till, a tall thin chap with tight black hair, not a word of apology for leaving a customer standing, attitude was dire when taking the order and just vey curt and dismissive, he seemed a very unhappy individual altogether, I felt as though I had really interrupted his day. I can’t fault the food but my god the young lad needs training in customer service.

Batter was barely cooked. Gravy awfully runny. Chips cold and soggy. Fish nice but batter spoiled it.

Food could have been a bit warmer

One item missing from order. Didn't deliver it and said I can only get a refund if I go into store. Will go elsewhere next time.

Food was very late 2 hours late

Unfortunately the chips were cold and very stale. Tasted like they were sitting for a few hours. Straight in the bin.

A cowboy supper with no beans !!!

Customer service terrible food was late

Ordered this last night and order didn’t go through. Came home from work to find freezing cold food

Onion rings were hard as a brick (nearly broke a tooth) with a wee slither of onion in each one, (how much for an onion) disgraceful

Fish was lovely , the curry was like water the chicken and nacho were burnt , deliver driver was nice though

Wrong curry and chicken strips were tasteless

Missed the extra dips. Chicken strips must have been cooked multiple times. A strip shouldn’t be sliced in half and cremated. And don’t forget the dips. Which would have made it edible.

The food wasn’t very warm. It looked liked no effort went into it. The loaded fries had hard lumps of chilly that obviously didn’t break up in the ‘microwave’! Very unimpressed

Missed some of the order The breaded chicken came with a few chips and not the salad as advertised

Best curry cheese chips and chicken burger going

Disappointing. Chips seemed overdone or perhaps reheated - far too hard. This was around 5.30pm so peak time and would expect them to be fresh. Onion rings inedible - used a layer too close to the outer skin of the onion so the rings were tough and couldn't bite through them.

Spot on - no issues - I even changed the delivery address after having placed the order by calling the Restaurant- Great job all round - Thanks