Mr. Pretzels in Trafford

I’m extremely disappointed with the service I received at the Trafford Center branch. I’ve been a regular customer, but after this experience, I’m not sure I’ll be returning. I asked a simple question about whether an item contained sugar, and this lady responded rudely. When I ask to order them, she snapped, "Excuse me? Can’t you see I have other customers? You can’t see you have to wait etc etc" Her tone was downright hostile, and it felt like she was yelling at me, all while I had guests with me who were equally shocked by her unprofessional behavior. This kind of customer service is unacceptable. My guests even told me they would never come back after being treated this way. It’s a shame that such rude staff members are allowed to represent the brand. I expected much better, and this experience left a very bad impression.