
Opinions
I’m extremely disappointed with the service I received at the Trafford Center branch. I’ve been a regular customer, but after this experience, I’m not sure I’ll be returning. I asked a simple question about whether an item contained sugar, and this lady responded rudely. When I ask to order them, she snapped, "Excuse me? Can’t you see I have other customers? You can’t see you have to wait etc etc" Her tone was downright hostile, and it felt like she was yelling at me, all while I had guests with me who were equally shocked by her unprofessional behavior. This kind of customer service is unacceptable. My guests even told me they would never come back after being treated this way. It’s a shame that such rude staff members are allowed to represent the brand. I expected much better, and this experience left a very bad impression.
Pinky W . 2024-09-17
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459 Opinions
Changing my review from five star to one star God knows what happened the biryani rice was low quality no taste I asked for spicy biryani it was spicy but thats it, tasted as if it only has red chillies no taste of biryani no masala The nihari had so much flour added it was thick tasteless more like a qorma Either the owner has changed or the cook Not going again simple Please avoid not authentic anymore