Morrisons Cafe in Darlington

At the hot food section, staff need to learn to be kind. Myself and my partner were made to feel dumb when asking questions regarding the deals they have on and the sign that says “don’t see what you like? Ask a member of staff!” To then be told “what’s there is there” needs to be reviewed as this implies that they can provide extra if it has run out on display. Dissatisfied as the staff are always lovely.

Queues at checkout Lack of staff alleged!!! Nothing changed

Good time to go shopping. Quiet and everything well stocked.

My favourite supermarket as great staff and always a great selection of items. Some really good offers too and collecting the points is a nice bonus.

Prices are relatively expensive than some supermarket chains. But contains a wide variety of selections to choose from. Most of the staff members are showing lack or no interest in customer service.

At least now I know its not just the North road store that has gone downhill in recent years.

Quite a large store with the usual range of produce, alcohol, housewares etc. Also has the petrol station onsite as well

No fruit or veg and always what is there is not fresh. So sad it was a great shop.!!!!

Can’t speak to a store on the phone to check stock. This is important when you’re travelling a good few miles from rural area!

Very good has usual everything fresh has always enjoy my shopping at morrisons

Can't knock the food in the cafe, but they need to sort out their hygiene practices. Ordered a sausage sandwich. When it arrived I could see dried egg yolk on the plate. Upon lifting up the bun there was a larger amount of egg yolk smeared on the plate. You can't tell me that the person who served up the sandwich didn't see this but served it up anyway. Best avoided from now on.

It's very expensive. I would rather shop in ASDA

Great store well laid out very friendly Team

Friendly staff, clean and well stocked store. Food shopped only. Found everything we needed and reasonable prices.

It's a shop for shopping.!!!!!!

It's a great shop but everything seems to be all over the place

Plenty of choice, accessible and ample parking.

Got a breakfast and it was cold i didn't have time to get it re heated

I turned up 15 minutes before closing and it was already closed, too say I was quite disappointed was an understatement.

Called in here today as I had an appointment at a windscreen repair centre, decided I would have my breakfast and a coffee. The girl serving on the cafe order point (Emma if I recall correctly) was very pleasant, friendly, polite and helpful. I chose the biggest breakfast that they have on offer, accompanied with a latte, to which I was offered a flavour shot as well. I paid and was given my number and chose somewhere to sit. Couple of minutes later Emma appears with my food and made sure I had everything I needed. The food was delicious and presented nicely, my latte was full of flavour, unlike some places where its like battery acid. The tables were clean with everything you need, cant really fault the place, if I am to visit the area again, I will definitely have another breakfast here. Excellent service for a supermarket cafe.

Quick shop got what we needed with quick service from cashier with a nice smile .

The touch screen order system just crap. Left hand doesn't know what the right arm is doing. Shoddy not enough staff out front

Seriously object to cooked chicken being on display while allowing to cool down. Samollea is very serious and also seeing chicken in the trays with blood in them is a serious no go.

Lots of choice,but prices in Morrisons don't go up by a couple of pence but can go up by 20/30p from one week to the next.Also I wish the staff would take a little more time when putting your groceries through the checkout.

Amazing choice and great staff, a A pleasant place to visit

My mother and I visited your store today to have lunch in the cafe , my mam is in a wheelchair and needed to use the washroom , unfortunately all toilets including the disabled loo were out of order putting myself into a worry as she couldn't wait ..at that I found the store manager Ian Wilkin and Donna hope who were extremely helpful in a way I've not seen from any store ..they went above and beyond to help us ..we were taken to the staff area by using a staff lift and doors opened like we were royalty where the washrooms were in good working order...my opinion of customer service has reached an all time high thankyou so much Ian and Donna .

Well stocked supermarket, competitive prices. Cafe is always good and very pleasant staff

This branch is much better than Hartlepool's. The products are great, the pricing is reasonable, the shop is clean and tidy and they actually have decent stock levels. I managed to find everything I wanted, whereas in Hartlepool there's usually a lot of empty spaces on the shelves. Some of the pricing has been shocking lately and increases ten or eleven times the rate of inflation are common.

Excellent place to shop with convenient coffee shop very large car parking area

Absolutely terrible. Ordered a few things from deliveroo. Cancelled order. Rang to enquire. We're not able to accept your order as its at the staffs discretion and put the phone down.

Ample parking nice large store well stocked

What a dreadful offering...awful service, VERY expensive... dirty tables and badly stained crockery, cutlery. NEVER again.

Cheap food, half empty shelves, poor selection, morrisons home brands leave a lot to be desired. Wouldn't shop here out of choice or convenience. The sad thing is I worked for the company 45 years ago. Standards ⬇️

Not our usual place to shop, but we were looking for 2 specific items, one of which we found, the other we'll have to order from the Internet. As always in a different store, it took a while to find the 'usual' items on our list.... but hey ho, it was a visit out!

Always a busy place even when shoppers say "Tesco is cheaper"as they have a loyalty card.

Regular visitor to the café inside Morrisons store. The staff there are all great, friendly and helpful. Yesterday I had their new banoffi waffle. OMG delicious doesn't do it justice. Go get one!

Morrisons have got more expensive over the last year, foods that I used buy from here the price has risen considerably.

Make lovely fresh apple pies and is about as large a supermarket as you're gonna get in the UK

Only two check out on so had to queue

The cafe is to be desired, flat white and hot chocolate tasted luke water. Waited for ages to get served

Hi we called into morton park morrisons today and we were very very well looked after by Andy in the butcher counter ...lovely friendly happy man and he made us smile so felt we had to share it ...not the bald Andy , the one with hair i think he is about 60 he said

Disappointed in Morrisons a lot of the things are over priced and the Meat section is not very nice cuts and also overpriced .I think they need to re think with a lot of things.

Going back tomorrow love this place

Not sure what to say about this one 🤔

Very nice plenty of choice friendly staff good cafe

The coffee and food is OK but the place is often a mess of dirty tables and messy floors. I was there for 40 minutes and no one came to clear any tables or wipe them. Staff seemed oblivious to the issue. By the time we left there were 9 tables in need of clearing and wiping, and those which customers had cleared themselves were left without being cleaned. Definately not a hygienic place to eat!

Big, modern store in a classical North American 'Mall' concept: "Morrison Trust" training centre, rentable office space, boutique shops (beauty, upholstery etc) and B&Q in the same complex sharing a large car park. Store was clean, staff friendly and well stocked.

The food in the cafe was dry and inedible. They refused to give us more than one packet of sauce!! Kept locked under the till because apparently people steal them! I’d have liked to enjoy my meal as I wasn’t going to steal any. No black pudding either. Wouldn’t bother visiting if you’re like me and like sauce with your food.

Best bread around. Huge credit to the 'history baker'

Good shop, lots on offer and good bakery

Always find what I need! Usually at a good price!

Large place catering to all your needs, disabled access and food outlets.

Lots of parking. Good choice and pricing. Nice cafe.

Morrisons is a good grocery shop with a fair range of foods including a well orga ised free from section. They also sell household items like, glasses, plates, cutlery, laundry horses, bins and much more. They have a supermarket cafe which is reasonably priced with lovely staff. There is also the added benefit of a few small shops adjacent to the main store including a hair dressers, card shop, pharmacy, costume shop and a war hammer shop to name a few. There is a news agents and a post box meaning that you can usually make one trip and get most of your errands done at once

Went to the cafe in morrisons ,most of the tables hadn't been cleaned ,the floor was full of food too .and took ages for toast to come ,the staff were moody never to return .

Cafe God this week really bad. Under staffed as usual. Xmas lunch served 12 to 4 I ordered 1.05pm sorry none left. Chicken n chips sorry no chicken so ordered sausage n bacon bun. Looked fantastic on the photo ut when it cam sausages had been deep fat fried and so over cooked sausages looked like a bad case of sunburn crispy. So returned it and had a coffee instead. Really disappointing.

well this needs to improve a lot .. beside dirty plates over a lot of table, the service was so slow, qued and waited 25 min for a prepacked sandwich and 2 coffees. not good at all... wont be back on a lunch time.

Seems to be getting more expensive to shop there.just seems as if they put 50p on at random. The now do their own brand filters milk, sainsburys Asda ALDI all have filtered milk which is below the £1.90 that Morrisons charge for milk.

Poor quality and very slow service especially on the lottery counter waited 15 mins to be served

Good experience shopping lots of bargains fresh fruit and veg very good own butchers and bakers excellent

Lovely store with a card factory and a pharmacy

From entering the store,found the staff were helpful .The young man who helped with our purchase by giving advice, and helping with the ordering.The whole experience from entering the store to thecafe

Generic Morrisons friendly staff has a cafe

Wow! Service is terrible! The granny on reception was gangster! Thought she was going to stab me for asking for a fried egg! Practically threw the food about on our tray, had no manners at all! Even my 8 year old who was with me said he was surprised I didn't walk away! Disgusting service, food over priced too!

This was our first time here and we were impressed it looks like a new store and is well laid out.We had a meal whilst we were there and it was very nice well cooked. Liked the fact there is a card warehouse in the entrance foyer

Large supermarket, nothing special. Been twice, never anyone at the "oven", where they sell hot food. Cooked meat shelves were full of empty boxes. I understand they may have sold out but at least tidy the shelves. Apart from that, average. Not aa cheap as other supermarkets.

A well laid out store. Staff friendly and helpful. Plenty of choice.

Food hall very good, plenty of stock and variety. Cafe poor. 40 minute wait for breakfast, not good. Found this in quite a few Morrison's at the moment. Need more kitchen staff. This was Darlington store, but found the same prob in Redcar and Guisborough. Needs improvement!

Went to the cafe for lunch , my 8 year old granddaughter picked ham sandwich when shd opened them it was cheese which they said they couldn't change as they had no ham ? The shop shelves have plenty ham on them . No fish either for fish and chips . No trays to put out food on anc very poor service.

I like morison for the personal touch having counters selling meat / fish ect as you don't get that kind of service from other supermarkets

Did my shop at Darlington store. When I arrived home a large bottle of laundry cleaner had leaked out over the shopping and into the boot of my car ruining several items and soaking the car carpets. Apparently Morrisons are only responsible for damage prior to leaving the store not for damage due to selling faulty goods. They said it was my fault for not checking it was leaking. If shopping here don’t forget to turn all items upside down and confirm they’re not leaking. Customer services were curt and unhelpful

That absolute pits, clearly hasn't had any investment in years and the prices are extortionate.

Love the fresh burgers from the butcher counter

Sat in the cafe mouton Park, all day breakfast loverly one of the best however there was no cutlery no tables clean for customers to sit at trays everywhere and the queue for the coffee is ridiculous

Ordered a full breakfast and a separate portion of toast. No fried eggs due griddle broken, opted for poached. Breakfast arrived after about five minutes. Everything was barely warm, the mushroom and tomato were both stone cold, the toast was still all white just like stale bread. Why would a kitchen serve this to a customer? There are temperatures for food safety, kitchen staff oblivious to that. Would they cook to the same poor standard at home for their family. They can’t even say they were busy, there were only about six customers there. Complained and replacements offered, accepted cakes instead. Won’t bother eating there again.

Brilliant, it's got the lot, staff are super friendly and helpful, and the choices of merchandise is extremely good and the prices are fair.

One of the staff members insulted me about the food in my basket when I confronted this. They threatened to throw a nearby flapjack at me

Friendly staff good store layout

Had breakfast was good There also more little shop ie a market too

Always a great selection of fresh bread and their doughnuts are the best a supermarket has to offer

Used to shop here every Sunday as a child in Morton park, but the addition of the party section and prices going up has pushed us towards Asda. Nonetheless, a very comprehensive and pristine store, with plenty of self service provision, which I really like.

I love this store. I got my boots here and they are so warm and comfy. I love it. I recommend this place.

Reasonable sized store. It has plenty of parking. It's nice that it has a few independent shops attached to it. Has a cafe and toilets.

We always end up buying more than what we went in for ,sevice is slow unless you use self checkouts

Good selection of produce, especially in bakery department

All good not a shop we usually go to

......staff I lost plenty points from my payment because young staff press pay before I scanned my Morrison points app and ..... Manager sent me to hell customer phone service It's not my f.... Mistake plus wrong information on the shelf about price Mr Butcher said customer pinched price 😕.

Very good gluten free selection

This is one of the biggest retail store I have ever visited since I got to the UK. the store itself was impeccably organized and aesthetically pleasing. The layout was intuitive, making it easy to navigate through the various sections. It was evident that great care had been taken to curate a diverse range of high-quality items, catering to different preferences and needs. What truly sets Morrisons apart is their commitment to customer satisfaction. I had an issue with one of my purchases, and the staff swiftly resolved it with utmost professionalism and a genuine desire to make things right. Their exceptional customer service went above and beyond my expectations, leaving me with a lasting positive impression.

This is for a specific lady called Katie.. I'm a regular visitor to the cafe and would like to say how kind and thoughtful Katie was she went out her way to help me which was fantastic. Thankyou

Good shop, clothes, food, homeware, alcohol, fresh, frozen, chilled, party, DIY, pets, stationery, book/magazines, cleaning, seasonal, gifts, flowers/plants, toiletries etc

Morrisons looks the part, it has an incredible selection (The best in Darlington) including a bakery, fishmonger, salad bar, deli and more. The problems are unmotivated miserable unapproachable staff and non-competitive above par prices.

Used to be a good place for a convenient meal but here, like the rest of the stores, has really gone down hill. Staff were good and special breakfast deal was excellent, but place was empty. Didn't have the advertised items either. I don't know, but something is wrong

It was a nice environment. All in one facility, great car park, fuel station with a macdonald by the side for take away

Nice to see fresh fruit and veg again

Its a big shop full of stuff to buy

Called in for food and waited for 50 mins for it to arrive.

A large morrisons. Well provisioned with well stocked shelves. The car park was a little counter-intuitive in places, but there were plenty of spaces, including disabled and for parent and child. It had the standard layout inside and a wide range of products. The petrol station outside was easy to access and reasonable prices.

Grocery, seafood, meat, diary, sanitary product available widely. A complete store for household needs

Nice big clean store. Very friendly helpful staff.