Moons Burger & Co in Bradford

“Cheese” Burger was dry , tasteless and no cheese in sight even though we paid extra for more cheese on top of the “cheese” that was suppose to be in the burger already. might have ran away in the time it took for it to get delivered waiting about 2 hrs ish. Egg on my partners burger was slimey and strange looking so didn’t want to risk eating it. Tenders were nice only edible thing on the order. Absolutely terrible don’t bother. Disappointed is an understatement

We ordered to eat in but the upstairs seating was so dirty that we changed and asked to take the food out instead. This should’ve been the first red flag. The food wasn’t nice we didn’t finish eating it. The chicken had an unusual texture and the bread on the burger tasted stale. The man serving us was lovely and I would never normally leave a bad review but this food has genuinely made me unwell. Would seriously recommend avoiding.

Best burger & pizaa ever. The staff are very nice too

I had a disappointing experience today at this place. I placed my order at 5:57 PM, well in advance of Iftaar at 6:31 PM. The staff assured me it would be ready in 5/10 minutes and that they would give me a shout. That never happened. Despite repeatedly asking for an update on the order, I received my food at 6:40 PM, a ridiculous 43 minute wait, 10 minutes past Iftaar. Meanwhile, they were already handing out later orders like Order #37 while mine (Order #30) was still pending. This clearly shows poor management and disorganization. To be fair, they did provide waiting customers with dates, fruits and water for Iftaar, the staff was apologetic, even throwing in a free parmesan as compensation. And yes, the food was as good as always. But none of that makes up for the frustration and disappointment of the delay, especially during the Ramadan time when you and family waiting for this food to break the fast. Also it's clear that they prioritize delivery orders over collection, so I’ll be sticking to deliveries from now on. Moon seriously need to fix their order management, great food is being let down by terrible service.

Ordered on Uber eats and it doesn't even deserve 1 star. No taste, cold, wings tasted like rubber, chicken in the burger tasted old and like it had been frozen and refried. Disappointed as for some reason this has such good reviews?!

DO NOT EAT FROM HERE!!! I ordered and they sent me out mouldy food!! I did not even notice at first till I ate a little and now I have food poisoning!! Rang them and they came out with BS saying they make it fresh !! Lies that food was days old !! Will he reporting !! DISGUSTING

Absolutely amazing value for money the deals are amazing and the food is the best on Leeds Road!! The lady behind the counter is so polite and professional We eat here 2 to 3 times a week and NEVER leave unhappy or hungry!!!

Food is lovely but staff was very rude and service was very poor

Best pizza offered in Bradford with quality and quantity but service little bit harsh .may be it too much busy but overall best than others in Bradford like shim or etc

Best pizza in the town I eat pizza from almost everywhere in Bradford but no one beats their taste and quality They have qualified chefs Mr Jawad

Ordered from here, got parmo, had an upset stomach for days. Definitely won’t be ordering again.

Amazing delicious food quick service nice staff manager Jawaad Ali very friendly sorted out my order On the spot would definitely recommend this place 10/10

Family meal ruined!!!! I am expressing my dissatisfaction with today’s experience I had while ordering from your establishment through Uber Eats. I ordered a meal that was missing an item—specifically, chicken wings. After noticing the missing item upon delivery, I called the shop to report it. The assistant I spoke with insisted that the wings were included, despite the bag being sealed upon arrival. After a lengthy conversation of about 15 minutes, she took my details and assured me that the wings would be sent out to me. However, it has now been over two hours without any follow-up or delivery. Upon calling again, I was informed that no one could deliver the chicken wings, which was quite disappointing. Additionally, I was left on hold for an extended period while the assistant attended to other customers, which felt dismissive of my concerns. I would appreciate it if you could look into this matter, as it significantly impacted our family meal experience. I would also like to request a follow-up regarding the missing item and any potential resolution. I asked for a manager and was told he’s on holiday.

First time using the resturant, highly recommend and will certainly be back for more. Food is delicious, fresh and great value for money. Thanks im a happy customer 😊

We ordered through Uber Eats, and the experience was absolutely terrible. First, the drivers looked unprofessional and intimidating, more like troublemakers than food delivery personnel. One of them dropped cans and sauces on the road, and instead of owning up to his mistake, he blamed the packaging. It’s obvious he didn’t handle it with care. Secondly, we didn’t even receive the pizza we ordered. When I asked the driver, he casually said, ‘This is all we were given,’ while Moons claimed they had sent everything. Either the restaurant or Uber Eats is at fault here, and it’s disgraceful to see such dishonesty and irresponsibility. To top it off, there was no proper support or resolution from either Uber Eats or Moons. This was by far the worst delivery experience we’ve ever had. Avoid Uber Eats and any place that partners with such careless and unprofessional drivers!

We come quite often the food is lovely and the staff are always friendly. I would definitely recommend!

EXCELLENT SERVICE AND SUGGESTIONS BY ^TANISH^..SHE MADE OUR EVENING MEMORABLE.

Service and atmosphere are okay, but the deals are underwhelming. Buying separately is almost the same price, and the Uber Eats menu is a nightmare! The food quality has dropped since the deals started – it's not as fresh or tasty as it used to be. Burgers and fries are just average, and the dipping sauces are tiny and lack flavor. 🤔😐😅😕😳😑 #FoodReview #Deals #UberEats #Burgers #Fries #Restaurant

Great food and really good value for money. Especially if kids are just into burgers and pizzas. Staff very friendly, nice deco and warm surroundings. Would definitely revisit and recommend. Burgers and chips decent portion and flavoured. Give it a try, won't be disappointed.

I'm very disappointed as I asked for NO SAUCE on my kids burgers . The next thing I know they is sauce on my kids burger and my kids were very annoyed that the burger had SAUCE as they don't like sauce .The pizza were okay but the size was not satisfying at all !! I WOULD NOT RECCOMEND THIS PLACE IF YOU HAVE A BIG FAMILY .

After travelling 12miles, I got quoted £7.00 more than it was online. I told the lady behind the counter but she shrugged her shoulders and carried on. The extra £7.00 won't really make me poor but a simple explanation would've been nice.

The food was amazing and nargis had the best customer service thank you guys

I wouldn’t even give a 1 star. Placed an order for a parmo went in they said they forgot to make it wait another 15 mins. After I was biting the food tasted very funny the texture of the chicken was like rubber . If you compare this chicken to a propper chicken fillet it’s totally different. I hope management looks at this and replies. I wanted to ring but they are closed as it’s 11pm Disgusting. Did not even eat it

I ordered the loaded astro deal 9 and astro deal 2 and if I'm being honest most of the food was about average. I don't think the fillet burgers were freshly made, they tasted frozen and the smash burger wasn't too bad but I've had better. The Donner was decent but there wasn't much of it but the pizza and wings were actually quite nice. I'd probably eat from here again if I'm in the area so I can see the difference in delivery Vs Freshly made as Uber eats decided to show me this place even though I'm far away.

got a peri burger, not sure what it was looked and tasted steamed fillet with lots of salad and mayo, husband got a triple beef burger he felt same won't be going again, there are afew other fried burger places few doors down will try them next time we're in Bradford.

Very cheap but very high quality meals, fresh and delicious food. A must try!! The astro deals can’t be beaten by price anywhere. One of the best places in bradford.

I ordered 3 pizzas deal it’s cost £17 when I got home open the box it’s was 3 small pizzas they mist out my 2 chips when I call them they said they well add me next time they done that before they don’t bother about Costomer service because they think people well go back to them food is ok nothing special you can get normal size pizza from different places in Bradford for £15 this well be my last time

Terrible service, gone to order my food and waited 10minutes whilst the staff were on the phone taking orders, after us waiting shes then went to take our order and started answering the phone again, proceeded to wait another 5 minutes for her to take my friends order, dismiss me and make me wait whilst she takes another order over the phone so I just left, 0 manners fix up

The food is amazing portion size very good i order astro deal 3 and fed 4 people and plenty left over

Entire order was absolutely disgusting. Burgers were soggy. Chips were so oily and almost like they were re fried. Pizza wasn’t even a pizza. It was all binned!

Gave me an uncooked parmesan and when i rang up the said they would send me another the next day witha free dessert. Well i called up the next day. They completely refused it. I would never Buy food from here again you can definately tell their hygiene and customer service is disgusting.

We had a double cheese burger meal and macaroni cheese bites. The burger was really good, and the sauce had a nice zing to it. The chips were alright, but we had delivery from quite a distance. Cheese bites were good, very unique and different. Delivery was quick, especially for how far it was. Good quality for the price, lots of good deals too.

Uber-eats order Ordered the astro 3 meal which was well worth it. Burgers were tender and suclient as we're the tenders. Pizza was spicy just how we like it but could have had more topping on it . Standard Ice drinks and chips . Dips were different and tasty especially mango one.

Hi.today I spent £24.99 for astro deal 4 but very disappointed because it's was collection order and was told me over phone that order will be ready 15-20 min but we waited 45 min there and the whole food was disgusting because peri peri burgers and wings were not proper cook on the grill and no sauce on it and there was a bad smell in these.even zinger burgers taste were also weird .sorry next time will not order from here because it's waste of money.thanks

Fantastic service very nice food highly recommended

Excellent food taste. Reasonable prices and good atmosphere. My family likes place alot.

Visited moons today. The service was poor. We had to repeat the order few times. When the order came, we asked for smash burger which is chicken but they gave beef pcs inside the burger and claimed that that’s what a smash burger looks like. As my husband started to eat the burger, we realised it had off beef smell. This was our first and last time eating at Moons … very disappointed

me and my boyfriend ordered off uber eats today and when the food got here there was no drinks or dips. when we tried to call and sort it out the lady on the phone rudely disregarded us and told us to ring uber to sort it out.

I visited this place yesterday and all the meals we ordered were tasty and lovely. The portions sizes are generous and full some indeed. The burgers, strips , wings and pizza sizzler were excellent. My family especially the kids loved this place, and Insh'Allah visit again soon.

Had to change my review from the previous post this place is called moons now , the Service and Food is really good and have had numerous orders from them on delivery, has been always warm and fresh and tasty burgers definitely recommend.

From Belgium, that was great experience, very delicious, miss this brand in Belgium

Love this place I’m a regular customer in every morning I would say , everything is perfect , staff , hygiene & food , but the music omg , it’s not for everyone and it doesn’t fit for a restaurant , my brain is hurting every morning , I feel like I’m in a mosque praying , definitely change the music to smooth relaxing music it definitely hurts brains and it’s a huge downgrade for this restaurant

absolutely love this place been here quite a few times and the food is always 10/10 and so is the service. Would definitely recommend. So affordable aswell which is a bonus.

Great value for money spicy for kids though.

Expensive burger than Zana shop

It's a nice restaurant with a good range of foods. From burgers to pizzas to peri peri chicken. It was all pretty tasty. The only issue was that some of the chicken patties were quite thin.

Good food good prices server could be a bit more cheerful tho felt like I was stressing her out asking for napkins

I ordered moons the other day and thought the food tasted quite decent such as the pizza and wings. But after some time eating I started feeling unwell such as having a headache and realised that the food may not have been fresh and probably off that time. Owner this isn't a fake review and I just thought I'd let you know to keep this for future reference.

I was a regular customer here but this is my last time because the owners have taken away the card payment machine because the shop next door have installed an ATM so they tell you to withdraw cash from there…FOR A £1.75 FEE! So they want to save on card terminal fees by sending customers to pay to withdraw cash! They’ve started cutting alot of corners and are trying to penny pinch at evry opportunity which is fine as long as it doesn’t affect service but here it has. Really gone downhill! AVOID! EDIT: i did ask the staff and they gave me a completely different story saying you will have another terminal after a minimum of 1 month 😳

The food here is very standard, hence the so-called cheap prices. The food is very basic and standard processed stuff. Then again, they charge you £1.20 for a fake cola, which is ridiculous. Didn't enjoy any of the food here. It was a straight regret even trying this place. They also have 1 toilet within the whole place which is out of order, shocking.

It was a nice place plenty of families and groups good value for money food was decent we had a little issue but was resolved by I think the manager so we was pleased with the service overall was a decent meal

I am a regular customer here . The food is always hot and fresh!! Best value for money in the whole.of bradford. The staff are very friendly and welcoming . I would definitely recommend!

I have using moon for last 2 months. The food is good and service exllent en day I got serve by Narjis alway smile when serving

Hi this place is ideal for many, great food and service

THE WORST SERVICE!! Rude MANAGER! No consideration whatsoever for the customers. Kids left without food and they can just say get a refund from Uber eats!! Stay Away!!!!!

Ordered off Uber eats buy one get one free and ordered a few burgers because of the discount which the shop did not honour and the Indian lady on the phone was really rude and speaking loudly saying with buy one get one free burgers we should only get one burger. She then cut the call on me and then blocked my number so I could not call. I tried to resolve it for half an hour but the lady on the phone couldn’t care less and would not let me speak to a manager as he was too busy. My sister tried ringing and she did the same. Poor poor poor customer service with false advertising

DO NOT ORDER FROM THIS PLACE. THEY FALSELY ADVERTISE “buy one get one free” yet don’t carry this out. They will fob u off and and the lady who speaks with an accent is the rudest lady ever. She argued with 3 of our family members. They will not accept responsibility. They said take it up with Uber eats.

What a fabulous meal we had. Burgers were gorgeous like no other burger had really chicken chicken inside. Pizza was yummy. Portions of chips everything was A*.. We came as part of a cricket tour so there was alot of to be served.......Lady that served us was lovely. She happily took my order, the deals were amazing. I forgot to mention my dad doesn't like mayyo she gave me an additional burger without Mayo. She was so lovely when she came upstairs to clean the tables. I promised her a review so needed to fulfill my promise. Hopefully next time we're in Bradford I will pay you a visit again!

Excellent food and very fast service

Very nice food and service friendly staff

Googled "best burger in Bradford" and this place came up, and now I see why. Prices were unbelievable - £10 for Astro Deal 1, 2 burgers, 2 fries, 2 drinks and 4 dips. They even had Diet Tango Mango! The burgers were really tasty, hot and spiced perfectly. The fries were also really good, and oh so many of them as well! Service was really good, friendly staff, clean premises, with plenty of seating. Only downside is that there's no parking. Highly recommended.

I've not been in so can't rate the building staff etc but ordered our 3rd takeaway in less than a week. Yes I know fat *******'s but we have just moved and she'll of a kitchen. Ordered our first chicken parmesans other day and would definitely have again. Was delicious. Ordered 3 x 9" pizza deal and ordered the 3 pizzas shown on offer and again was delicious. Ordered tonight full peri peri chicken and sure that will be delicious. We are 2 foodies that have high standards and for us to order a 3rd time means that they are doing something right. Great offers. Great food and we are in idle and always red hot when it comes. Please try chicken parmesans as will love them and please try this take away its been great and can tell they have high standards. Great deals on uber eats aswell we have been enjoying 30% off but would happily pay full as food is worth it. Enjoy guys and thank you moons :)

I took my niece here for a family date night. The food is tasty but they made a fatal mistake: there was a fly in my burger and they did not apologise. While they did not apologise, they did make me a whole new burger. Here is the thing: I was already halfway through my burger meal when the fly was found! It strikes me as rather odd - the attempt to compensate a customer for poor food hygiene by giving them more of the same food. Rather, they should have apologised, asked me how they can make it right and perhaps offered my neice and I free desserts or even given us a refund. I don't much eat out anymore but on this occasion that I did go out, this was an experience that sort of confirmed my bias for staying home and eating in. They should maybe try apologising next time, it does do wonders for customer service ratings. More to follow... After having read the establishment's response I want to further clarify: We did not demand anything. We merely suggested what might compensate me for the unpleasant experience since the diner assumed we would want another burger (why would we?) Had we demanded free desserts it would not have been entirely incongruous considering the situation we were in.

Disgusting food vile missed items stale food very bad for health never ordering again avoid food from here cold and yuck.. pick if peri burger added suppose to be peri burger went straight in bin

I got put off from going to this place when I called. The call handler needs much more customer service training as she can't communicate properly over the phone and spoke to me rudely with an arrogant tone!

Ah yes, yet another "fast food diner" in Bradford that serves soggy+mushy burgers. On the day I visited, a limited menu was being served due to kitchen equipment issues - so I can't comment on what the pizzas are like.

I ordered two clock tower burgere burgers taste was ok & average but the thing most disappointing is fries . Really bad not fresh and not good quality. Really need to have a look on food upgradation . Thanks

I recently had a burger at Moons, and it was delicious. The patty was juicy and flavorful, and the toppings were fresh. The bun was soft, and the special sauce was perfect. Great fries and excellent service too. Highly recommend!

Excellent food great value for money

THE BEST TAKEAWAY FOOD IN WEST YORKSHIRE... Amazing prices, beautiful freshly made food, great friendly service. I travel 10miles to come here for the amazing food it's worth it. Do yourselves a favour and eat at Moons 😋🍛🧁🍔 Thank you from YouTube Majsport

Definitely worth a trip. Burgers are bangin

Very nice 👌🏽 thank you fries need to be packed separately to avoid going soggy

Called to do a collection order for take out at 11:30 and got told that i can’t do a collection order when there’s half an hour left and that i had to come in to order before 12 i told her i’ll be there quite late but it will be before 12 and the women on the phone told me to come in so i did i reached there at 11:49 and they turned me away and told me they closed even though the women herself told us to come in. Should not put the closing time at 12 if you close early very poor communication with staff

I recently tried this restaurant in Bradford, and it was amazing! The atmosphere was cozy, the service was top-notch, and the food was delicious. Definitely recommend it for a great dining experience

Value for money. Always great service and the food is amazing. Great place for families also.

Fresh food nice service clean shop

Food was lovely and nice clean seating area for families. The Astro deals are very good value for money. Definitely worth the visit.

Come up from horsforth to go here, There is nothing in or around my area like this place, The strips from here are absolutely bang on 4 for 3 pound something, there is more chicken on them than a whole 20 wings from kfc. I'll never go kfc again 😅. Burgers are huge and there like 4 quid, proper nice recommend this place to everyone. That stir fry donner is the best I've ever had, just love this place, 10/10.

Disgusting used old oil very greasy and burnt left me ill throwing up all night

The service is rubbish the talking to Customer is rubbish the food is rubbish when you order something you give me different one 🤬

We popped into Moons Burger & Co after coming to Bradford for some shopping and I am so pleased we did! The burger was amazingggggg😋 prices were really good especially with offers, service was good and the place was really clean🤗 We also had dessert and it was delicious😋 definitely recommend this place.x♥️

The food at this place was nice and they had some good offers on. The service was not too bad. The dowfall was the toilets.

Don’t take order after 11 o’clock on the phone All the time saying sorry we are closed

Tehseen was very helpful to us and was very friendly to our kids, took the order and came up to ask if everything was OK. Food was delicious, chicken fillet, flame and juicy chick were amazing, had astron deal that came with a large bbq pizza with crispy chips and chilled drinks, grilled chicken with rice was excellent too. Lots of fantastic deals now a days.

Food was awful. Not up to the standards we had before. Quality was not good. Wouldn’t eat from here again. Staff are very rude also

What a bloody bargain for the food you get. Went as a two and we were reluctant on the quality of the food because of the prices being so low for what you get but this actually surprised us a lot, we went for the nitro and tnt burgers which came with peri wings, two chips, two drips and a 9 inch pizza with plenty of dips. We were both amazed at how good the food was and not one of them places where the food is cheap but the quality is also very rubbish. The quality of chicken was juicy with a good crispy batter, good amount of spices but would not suggest it to every one if your not so good with spices, even to our surprise the pizza had a nice kick to it but not overly done. Only feedback I would give is we were bit taken back as to why the sauces came in small tubs that we had to keep asking more for, even though the staff were accommodating and there was no charge for them. It would make more sense to put them in bottles or atleast bigger sauce tubs. There is nothing negative for the food even though the wings we were told were not the best but we actually enjoyed them. Maybe it was a good day. I would defo go back to this place and order more from there selections and just hope these offers are there to last a while, would recommend anyone to go whilst the offers still last.

Great deals. 2 big burger meals for £10. 2 Parmesan meal for £10

Staf was very friendly and the food on point 👉

Food quality is better then mak halal, deals are quite OK, but extra drink are very expensive, I always come every 2 weeks from Newcastle, with my family, recommend all must come, taste is very good, and now deals are much cheaper then other, fast food, also place for prayer, that is more appreciated, to owner, May Allah bless him, and give reward, specially thanks to owner , to removed all cola, Fanta, drinks, its good decision provide alternative islamic drinks, I recommend to everyone must visit this place,

The offers appear more logical on paper than in reality. It's one meal that splits into two, making you perceive it as an increase when, in actual fact, it is merely a single meal. The staff are uncooperative and just leave you hanging until they feel like talking and taking the order. Stick to rajas

Tried there chees burger, parmesan chicken, and donner stir fried. Sorry to say this didn't like anything at all. The burger patty is not juicy enough. Parmesan chicken was bland. And donner is ordinary flavour. Not going back again.

Very good place to go . Shines in every area from the prices , quality of to the atmosphere. Will be going again.

Great food. Excellent choice. Would definitely go again.

Great food at affordable prices. Will definitely be going again !

Love this place. Came here after heavenly desserts because I was still hungry. Astro Deal 7. Right on top! Burger sauce was delish! Recommended!!!

Love the place and food is 10/10 also please guys keep the prices the way they are 👍👍

Absolutely loved the food and the service was fantastic especially by the staff and Shamas. Will definitely be coming back again

Food was decent would have enjoyed more if the food stayed warmer longer which was probably due to the cold weather maybe the area where we were sat could have been a little warmer but apart from that good work from the guys.

Quite nice and well trained staff. Very co operative and friendly. Specially on till mam.

Worst burger I've ever eaten. No taste and smallest portion of chips.