Monterey Jack's in Renfrewshire

Turned up multiple times at the opening time and it’s been closed

Great service. First time in this place. Burgers felt fresh and like home made burgers. Ewan was our server and done a great job dealing with our larger group. It’s great to see younger servers take great care of tables. They are hard to come by these days.

Sons birthday lunch out, food was delicious, Our server chris was very friendly and helpful we will definitely be back soon.

Came in today, ordered food for two adults and two kids, ordered tomato soup and the toastie and it was quite honestly the weirdest tomato soup I've ever had, over saturated with 'cream' but tasted like evaporated milk. Veg in the soup was crunchy in parts and very underseasoned, it was not awful enough to complain but certainly not on my to order list again. We were seated quickly, drinks and food order taken in relatively short order, rest of the good was fine, but would have appreciated cutlery ready on the table rather than having to wait for it after meal was ready. Feedback to Chris was well received and he appeared to very much appreciate it and appearsto really care about our experience, felt very heard, can't fault the overall service beyond the wee teething issues, and made special effort to look for feedback on the "chicken" burger.

Huge delicious portion of nachos, Jonathan was very attentive and professional made us feel very welcome.

Served by Daina who was lovely and very helpful! Burgers were amazing so pleased with the food and overall experience. Will be back!

Good tasty options for vegans. Daina was top.

Great service, great food, Chris the manager was very accommodating

Daina was very attentive and food was brill

Very polite and helpful staff daina our server

Very friends and helpfull staff , daina your server cocktail and mocktails have amazing names!!

Daina was very friendly and attentive

Great customer service, friendly and kind. Food was great also!😊

Ordered an extra dog which was facilitated. The best dog in the world, defo pay them a visit if you're around!!

Vegan options were brilliant. Lots of variations on burgers, more than one option for pizza. Nachos as well. Lots of restaurants removing or downsizing there vegan range but theres a half a menu dedicated to vegan and vegetarian options. Generous portion size. Desserts were fantastic too. The dough my god has to be one of the best vegan desserts a restaurant has to offer. It is one for sharing. Image attached is the oero topping.

Food and service was excellent. We went at a quiet time so there wasn't much atmosphere but very pleasant!

Awesome. Chris the waiter took care of us

Saturday night dining, this was a great dining experience. Burgers were hot and well executed. Chips crispy outside and fluffy on the inside, onion rings hot and tasty. Good selection of vegan meals, especially vegan ice cream for desserts A big thanks for making our night to chris for fabulous service,

Thanks Chris and the team for a good meal. Was a quiet saturday hence only a 3 for atmos. Only negative is the stools at the round booths - too tall for the table and not comfy.

Chris was excellent very friendly too.

Fast service and nice waiting staff. Good with the kids

Chris was brilliant from start to finish, great chat and ever better food would highly recommend to patch Nando’s and come in 100%!

Great service right from the start, 2 kids looked after aswel. Mounty burger was 10/10.

Tasty toasties! Good service and friendly waiter, thanks Chris! :)

Friendly and welcoming atmosphere

Mate only wanted a burger and got a sharing platter server kris

Wanted to try somewhere new, had a fabulous time. Staff were very attentive, particularly Daina. Food was amazing, arrived fast. Would definitely come again.

Great service from Daina today, Very polite and attentive

Came for lunch on my daughters 7th birthday and were looked after exceptionally well. Our server, Daina, was so kind and helpful, and the birthday cupcake from Monterey jacks was perfect. As for the chocolate milkshakes......💥

Food was fantastic great friendly service

Great atmosphere , get service from the gentleman that served us , food was very good would recommend :)

I had a wonderful meal at montery jacks xsite. Special mention to Deina our server who was very hospitable and friendly

Food was amazing, served really fast. Tasted so good, the cocktails were brilliant. Johnathon who served us was lovely and checked on us.

Friendly staff and lovely food will be back

Served by chris went over the menu filled in any questions we had general all round good experience.

Daina was very pleasant and friendly. Very good food.

Chris was very nice food was wonderful really good size portions 100% recommend this place

Food was great, came fast, and tasted amazing alovely and our server chris took great care!!!

Went in for lunch after a team meeting with a big group of people and was welcomed and seated within minutes. Food and staff were great and I shout out to Diana for looking after us

Very friendly staff, Chris went above and beyond to provide the best service. The food was amazing and the desert even better!! Definitely come again!!

Good food great service by daina and decent prices

The best place for food at Braehead, by far. The service from Dana and Ben was exceptional. Handsome guy that Ben too, had to cover my wife's eyes to stop her leaving me for him. Will definitely be back. Might need to check Ben's rota though, or come without my wife.

Daina and Ben where absolutely brilliant. What a phenomenonal service.

Brilliant food and staff /chris was great with us with service

Had a lovely meal there, food is unreal! Second time here, and the food is always so good! Our server Chris was great, and really friendly!

Chris was amazing. He help our son who was refusing to eat. A great experience and great food to match.

First class service, tasty food!

Had a great night at this branch! Great service from Jonathan & Daina! Highly recommend the deluxe cheeseburger & loaded fries, service was quick and daina was very accommodating to our needs as my sister was vegetarian. Will definitely be back!

Our server was Chris. He was very nice and welcoming

Great food, a warm welcome from Chris and good service.

Great service from euan today. Food was excellent, the milkshakes made by him were brilliant.

Waited 40 minutes for our order. Burger in my order was crumbling apart in the bun. My partners vegan burger was drowned in wet watery salsa. Fries limp and tasteless. Absolute travesty.

Service was diabolical, not enough staff. Food was awful, hotdogs burnt, burger not what was ordered, wrong coffee. From a restaurant I visited regularly, will never go again. Wouldn't recommend to anyone. Some customers walked out.

Food was delicious, would come back again!

We had a great meal at MJ at Braehead! We’ll definitely be back

The manager is wonderful and actually came over to ask for our opinion on the very varied vegan and veggie options (we are vegetarian) which we had ordered. Drinks were reasonable and delicious. This is a MUST visit, much better than TGIF and Frankie and Bennys and half the cost. 5 starts across board.

Marisa was very patient and we wanted for nothing. It was great service thanks again guys would highly recommend

We tried Monterey Jack's for the very first time tonight. We shared some sides as a starter and they were very good. Unfortunately they had ran out of halloumi bites but we got another tasty alternative. Our main meals were lovely but I must warn people that the nachos are very large portions! I'd definitely go back to Monterey Jacks again and thank you to our waiter Chris for his help as it was our first visit as I said. He also dealt very well with a group of young lads who thought they were being funny, Chris was very cool and collected serving them.

Food was superb and service was great. Will definelty be back

Served by Ewan, prompt, friendly and good food

Good food and lovely service by Marissa. She’s a queen of this Monterey Jacks

Not worth it, Arrived Saturday evening quarter full, no tables prepared for any customers. Clearing and cleaning empty tables as new customers arrive. Music was offline so next to no ambience. Ordered Indiana hotdog and onion rings, arrived pretty quickly 10-15 minute wait, onion rings 80 % where crunchy like they had been refried 3 times. Same with the chips, I'm all for thrice cooked chips but these where like cardboard. Hotdog arrived burnt with a bucket load of what I thought was Branson pickle but what the waiter said "oh that is quite a lot of onion jam", I then confirmed from the menu was supposed to be fried onions, after sorting it out I realised no napkins so I went and found some from the condiment tray at the uncleaned table. Also visited the toilet with my child, no toilet roll in the baby change or the gents. Service is friendly enough when they speak to you, but this is the second time I've been let down coming here. Not what I expected, don't think I'll be back, definitely not to this branch.

Food is great and servers know the menu and the atmosphere is relaxed

Tired this place after hearing mixed things on Friday just there. The place wasn’t that busy but still waited just under an hour for food without being told by staff that there was a wait. When the food arrived it was look warm at best but there was no staff about to complain too and I wasn’t walking about the restaurant looking for them. The interactions with the staff up to this point had been good but service when the place isn’t busy was far too slow. Seemed to be a running theme as all the tables around us were waiting for the same amount of time as us based on conversations.

Hideously long wait for food- almost exactly an hour from when we placed our order. We asked to have the nachos without jalapenos. It came with lots of jalapenos and was much too hot to enjoy. We left most of it as it was also soggy. Our burger was desperately over- cooked and dry. Chicken strips similar, not quite as bad. Good dips and onion rings, and friendly waiting staff but far too busy, so service also poor (but not really their fault!). Needless to say we will never return.

food was cold, the nachos had plain chicken not spicy, and was dry. for£15 not enough topping. cheap nachos with very little topping. Avoid!

Went tonight for dinner. Waited 15 mins after getting our drinks to have a food order taken. Further 35 mins for food to come only for the order to be wrong. Table across from us sent their food back too. Awful service and the person serving couldn’t care less. Will never be back.

Tbh, the one star was for one specific thing, the rest of the food was fine, however, after ordering a bacon blue burger, the first time it came out cold. When I sent it back, I got instead a burnt to a crisp burger instead. I said I wanted it warm, not burnt. Blue cheese was also forgotten, put me off getting dessert. Real shame because Monterey jacks was really good last time we were here, this time however, let's just say I don't think we will be coming back. No offer of anything for it either, service also took a very long time, ordered the food and were waiting 40 mins before it came to our table. Once again, very disappointed.

Terrible place. Waited 45 minutes for food without warning. Had to ask for our drinks after waiting for 20 minutes and they hadn’t come. Food was dry and poor quality. Had a film booked for 7 so I asked a server at 6.55 if our food would be long as we had been waiting 45 minutes and had a film booked at 7. Our food came 5 minutes later and the waiter passive aggressively told us we should have told them we had a film booked at 7 and he would provide a take away box. Awful awful!

Absolutely fab experience and food, Daina was a star and made us feel welcome ☺️

Had another great meal with my partner and child. Always fantastic service and our server Daina was so friendly and outgoing, also very knowledgeable. In additional really good with dietary requirements.

Daina was a lovely server and could not have been more helpful.

Second time in and again was blown away, order the nachos, received a huge portion was definitely worth ordering, our server Ben M was very friendly helpful along with the rest of the staff. Music was a tad loud for my liking but will definitely be back again

Had a lovely meal with a good atmosphere, Daina made us feel really welcome and upbeat and the service was outstanding.

Great food and service from Diana 😁

Lovely meal at Monterery Jack's really enjoyed my burger. Great service from Daina Brolly. Will definitely be back and recommend.

Dania was a really friendly and welcoming waitress with brilliant food recommendations!

Came here for a dinner with a group of friends, our server Ben was on top form! He was super friendly and funny and even gave my friends some recommendations for food when they didn’t know what to order. I ordered honey butter chicken and it was fantastic!! Really tasty and really fresh. Ben even recommended cocktails to us based on what drinks we liked, they were great too! Would Definitely recommend for the food, drinks and atmosphere :)

both food and service by Diana great as was price

Food was wrong order kods pizza came on iron skillet very dangerous and dough of pizza was raw. Clear allergies told to staff and still cheese was on burger. Won't be back

Stopped in for a family meal before heading to the airport on holiday. Waitress was efficient and polite and food was good.

Friendly waiter and good food especially the nachos

Had a lovely lunch with friends and kids for a long over due catch up, food was amazing service was fab kept the kids entertained and kept drinks flowing. Will def be back

Great food and Daina v helpful when we didn’t know what to choose 😆

Staff were not attentive, under the next table was unclean. Most of the staff were having breaks or standing at the pass. All of the service staff witnessed touching or running hands through hair, drinking and clearing plates without washing hands.Seemed to be no direction or managerial presence. Had to ask for food to be removed after finishing meal. Asked if we wanted sweet said no so asked if we wanted bill! Feel rushed out of empty restaurant when we might have lingered and had a nice cocktail. Will not return. As dining with a hospitality professional, please use this feedback to improve your service at Braehead

Food wasnt good, chicken cooked to death. Too hard to eat. Asked for fresh orange, got fizzy instead. Chips had a weird taste to them. Mac and cheese was bland. Go Nandos instead. £40 down the drain. Patched entire meal. Won't go back.

Service was poor, arrived before opening just to see what was on the menu, staff member to open the door and said “did you read the menu, we don’t open for another 10 minutes” - not the most welcoming. My partner mentioned after the meal about this comment which wasn’t nice to hear. Ordered a milkshake that tasted sour compared to my family at the table, they changed and charged me less on the bill for the mistake which was something. Was a Sunday afternoon and wasn’t busy at all so can’t judge the atmosphere too much as it was very quiet. Food was nothing special, good food for kids but to be honest, no better quality that frozen food. Wasn’t exactly expecting top quality, it was just somewhere to pop in and grab a bite, but even then, it was a pretty sad effort of a meal - wouldn’t be back again - you’d be better with a TGI’s, nando’s, five guys. All similar price but much better quality and service.

Ate here earlier with my friend who was having a bad day. Diana was the server and she went above and beyond. Absolutely fantastic service & great food. She is the most helpful and wonderful server I've encountered. She deserves a raise!

We used to go to Monterrey Jacks a lot in Paisley before it closed down so i was excited to see a new(ish) one located in Xscape Braehead. I ordered the maple syrup glazed chicken burger which came out burnt and was rock hard around the edges. Once i said to another member of staff i was promptly given another chicken burger which was a lot better but still slightly overdone if im being honest but i don't like sending stuff back. A big part of why we liked Monterrey's was the cocktails. There was a big list of newer cocktails to try outside the norm and they did not disappoint. The food wasn't quite as good as i previously remember but i will be back to give it another try at some point due to how much i like Monterrey Jacks.

I never ever leave bad reviews as having worked in hospitality for 12 years, I know how stressful it can be and if I ever have a bad experience I always give them the benefit of the doubt, however… Me and my partner came in this afternoon, we were gonna head into Nando’s but seen that Monterey Jacks was there and decided to go there instead. We got seated straight away, it was really quiet for a Saturday afternoon, only three or four other tables in the restaurant. We placed our orders and waited about 20/25 minutes for the food to arrive. The runner brought my dish out first and as he was putting it down he put his fingers in the burger to dig out a bit of plastic (the ring tie from the burger buns), he apologised straight away and went to speak to the kitchen. The bit of plastic in my food wasn’t the issue for me, it was the runner who stuck his fingers in my food to get it out which I said to the boy, straight away he asked did I want a free cider to which I said no and then he brought my partners food out and went back to the food window where someone in the back shouted ‘offer her a dessert’ and no one came to speak to us the rest of the time we were sat there until we asked for the bill when our tables were cleared. If this was me, being a manager I would have been straight over to that table to apologise, not barking out what to do from behind the kitchen line, especially when I could hear everything that was being said from where I was seated. I don’t even think our server knew what was going on as she asked for a tip which we paid and left. I would have rather had the plastic in my food for me to pick out myself as I know these things happen in kitchens sometimes which can’t be helped, not someone’s fingers in my food. If someone had just come and spoken to me when this happened instead of avoiding me then I wouldn’t be leaving this negative review right now.

Restaurant was quiet due to being short staffed but the service we received was fantastic. Server welcoming and food was great love their burgers.

This was us giving the place a second try and don't think we'll be back. The place wasn't busy and yet the staff initially brought us the wrong drinks, I had to go to another table to find cutlery, I had to get up and ask for napkins (handed me cocktail napkins), and when my wife asked for additional BBQ sauce for her pulled pork burger she was given something different than what the meat is mixed with and the flavours did not compliment eachother. The staff was polite, but it just was not an overall pleasant experience. If I'm going to be getting my own cutlery and napkins I might as well enjoy a Five Guys from across the aisle.

love it here! always our go to place when shopping. food is unreal and decently priced.

Staff friendly and helpful food excellent big portions plenty choices can't fault the place I'd say share the dessert unless you got big appetite 😋

Monterey jacks used to be amazing. Their new menu has been split up so burgers no longer come with choice of chips. And the burgers are much smaller than when I was last here. £11/12.50 is a bit pricey for a small burger on its own but for fries? £4/5! For a small handful of (13)chips (I counted them!) which now come in a cup?? Not very filling for a lunch or dinner £35.45 for 2 burgers and chips with dip. Not including drinks.

Extremely understaffed, overpriced and underwhelming. Having a day out with my son, I wanted to make it as positive a day as possible. We decided to head to Xsite, spend an hour or so at one game site, have lunch, then head to another. We did have a time limit of just over 4hrs to fit everything in, which felt like plenty of time. We started at laser station, then he chose mini golf at Paradise Island for post lunch. We were going to book that but thought we would be best just seeing when we finished eating as we could possibly get in early and play 2 courses. Just as well we didn't. We were seated quickly enough and our drinks orders taken. But my son, (who is 9) was handed a kids menu with colouring options, a maze, spot the difference etc, but no pencils or crayons etc to do any of that with. Once we received our drinks we placed our order, but my son's burger included coleslaw and they didn't have any so they substituted it with 'extra cheese' apparently (though when it came that wasn't apparent in any way). I asked about the pencils and they said they didn't have any but got him a pen. At least he could do some things, but colouring in wasn't one of them. About 40 minutes passed and still no food. I was extremely glad we hadn't booked the golf as we would have been late. When it finally arrived it was put on the table and the waiter ran off. My son took one bite and realised it was so spicy he was going to need another drink. But trying to find a waiter was near impossible. It seemed there were 3 servers working, but 40-50 tables being served. I would say they were unattentively, but watching them running around in a panic, they were clearly understaffed and doing the best they could in the situation. Eventually I got a hold of someone and asked for a drink. it was about 6 or 7 minutes before it appeared, but they did apologise and handed over 2 drinks saying they'd only charge for 1 for the delay. Didn't really want the 2nd one but at least the gesture was there. The food itself was OK. My son liked his burger but he had chose this place because it said, "Scotland's best Burger" or something to that effect on the outside (he spent the first 5 minutes scouring the menu for THAT burger, which wasn't apparent). He did like the burger just felt it was very spicy and he had to keep drinking and dunking into the mayo we had received with the side order of fries. The fries were covered in jalapenos (something I don't remember seeing on the menu and they took up so much space I ended up having just 2 chips myself and giving the rest to my son as there was maybe 10-12 chips in total (skinny ones). I ordered 3 sides as a meal. Macaroni (which was good - I've had better, but also worse), Halloumi Squares (which were pretty good) and a side salad (Which I'd say was pretty poor and sad looking). No starters, a shared portion of chips and 3 sides (that on the menu was still cheaper than most of the meals) and it cost about £45. I still can't fathom how. I didn't check, but the 3 soft drinks must have cost more than one of the meals. The burger was meant to be £12.50, the sides £14 and the chips I can't remember. It wouldn't have bothered me if we hadn't been in there for over 90 minutes to have effectively one course. Then when we arrived back at the mini golf the queue was out the door and up the walkway area. We were only allowed one course because it was so busy, yet the queue was 3 deep when we had checked before lunch. The day out was still great overall. But this was definitely the low point. Don't think we'll be going back. Or if we ever considered it, I'd be checking the ratio of servers to tables before I sat down. However, I get the feeling the drinks must be expensive and then everything is spicy to ensure you drink more. Not my idea of a nice meal, just one there to dupe you into paying more.

Only rated 1 star because google doesn’t let you put 0. By far the worst place I’ve ever visited in my life came for a nice lunch meal with the kids we were the only table in waited 25 minutes for food came out dry and chips were cold, young man vaping at dishwasher (was sitting at table number 6 and could see in). Wouldn’t recommend won’t be going back.

Decided to try this place for the first time while visiting xcite with 2 of our children. We ordered a mounty burger, pulled pork nachos, 2 kids meals (macaroni and a hot dog) along with atomic fries and mac and bacon loaded fries. Had to send most food back as it arrived cold which meant that we ended up not eating together. Fresh nachos and kids Mac were brought back at a much better temperature but we had to ask for our loaded fries to be returned. When they did and we got to the fries under the Mac, a significant portion of the chips were rotten. My son who ordered the kids Mac, wasn't impressed (he said 2 out of 10). When the bill was brought the loaded fries were left on the bill which we disputed. After a fair amount of time and chatting at the bar, it seems a manager agreed to take them off. Over all, really disappointing. Wouldn't return.

First and last time eating out of here. Ordered a burger and recieved a raw burger, told a member of staff it was raw and all he did was say "oh do you want to eat it or for me to take it away?" Hello its raw??? Still expected to pay for this raw burger and then asked if we wanted to tip. Certainly won't be back after that shambles.

Service folks were grand and attentive. Place itself is nice. Food was down right awful for the price we paid. £15 for a single burger (without chips or a side) anyone would have high expectations but came out no better than a wethersoons special. Burger was tiny compared to the bun dried to the point of being inedible. Must have been sat for a while. Mac and cheese was horrible more flour than cheese in the sauce, Macaroni overcooked. Sweetcorn was a weird sweet mush. Mojito very poorly made. Rest of the food was average / ok at best. First time here and think it was our last. Shame.