Miller and Carter Brookmans Park in Welwyn Hatfield

Our first visit to this upmarket steak chain was at the branch which is just round the corner for us in Brookmans Park, an area that is not particularly blessed with good restaurants. It's certainly convenient and easy to locate and there is plenty of parking space though the car park was pretty full indicating a busy restaurant. And that was indeed the case when we entered. There's an upstairs too and that looked very busy along with the street level. The first impressions of the restaurant itself are quite favourable with polished dark wood everywhere and a good array of wines (mostly red of course) displayed in glass cases. We were shown to our table without delay and ordered drinks including red wine, local beer and some soft drinks. Between the three of us we ordered the Butchers' Block and though it said that it was meant for two (one if really ambitious) we found that it was great for the three of us. It comprised a variety of meat with some sides though we all felt that the best cut was the ribeye, which was cooked well to the medium-rare that we requested. The onion fritter accompanying it was very tasty and far superior to onion rings and the bone marrow was juicy too. You get two sides with this platter - we found the new potatoes good and the fries were alright but of the extra sides that we ordered, the mac 'n' cheese was a little underwhelming. We had also ordered a half plate of ribs, which were also disappointing - very dry and with very little meat on the bone. Before we had our main course we were served an excellent crispy salad bowl (with a wide choice of dressings). But the main quip was that we had to wait an hour for the main course and the salad came only 10 minutes before the main. Surely the salad could have come sooner and indeed an hour for the main was really too long. The service was decent and friendly though our waitress pushed us hard to order a dessert. They don't implement a mandatory service charge, which is rare these days, so it's up to you to tip.

We recently went for a family birthday. This restaurant has greatly improved since the last time we went. The food was really good. Perfect steak. Maria our waitress was fab. Really friendly and attentive. She's a credit to the restaurant. My only criticism, is the lettuce wedge with the steak. If it gets any smaller, and the toppings any less, it should be called a slither and a sprinkle It's not a cheap meal, so for us it's a celebration treat, but we'll be back when we can.

Once again a wonderful meal. We were served by Emmalina on this occasion who couldn't have been more helpful and welcoming. Can’t wait to come again

Had a fantastic lunch with Emmalina a wonderful waitress, it was my partners birthday. She was very attentive and helpful. She even produced a lovely surprise at the end of the meal. Will definitely be back.

Excellent experience all round, food was fantastic (as always) and Emmalina was a super star, friendly, chatty and could not have done more. Thank you.

Our waitress Emmalina was fantastic. Polite friendly and very professional. Went above and beyond to make sure we was happy with our food.

Great food. My Steak was perfect & ribs were fab. Great quality, good price, lovely restsurant. Served by Andrea, who is fantastic as always. Bring back the nachos !

Malian was fab as always. Food was fantastic. My favourite restaurant to eat at with family and friends. 5 star service all of the time

Visited early evening for a family dinner, our waitress Kate was first class, she was friendly, prompt and nothing was too much trouble. Food was amazing and enjoyed by all. We will be back again soon. Thankyou

We went for lunch at this restaurant. We were met by very friendly staff and seated quickly . We were served by Kate who was very pleasant and attentive. She made us feel very welcome. The food was fresh , good portions and well presented . I had the pork tomahawk which was moist and tender. I would definitely come back to this restaurant as didn’t feel rushed and enjoyed my lunch

An awful lunch with the family. The restaurant did not have enough waiting staff and it was not busy. The food when it finally arrived was stone cold. The steak, which is supposedly this restaurant's speciality, was poor quality and full of gristle. The prices are ludicrous for the quality of service and food. We did complain and never once did "sorry" escape from anyone's lips. Nor did anyone try to do anything to improve the experience for us. Nothing. We will never go there again.

Brilliant service! Thank you Emmalina for being so friendly and kind - and being knowledgeable around my allergens! Great meal.

A very good evening out celebrating our son . Food and drinks very good . Chef deserve all the applause, for the cooking, we din have fish, beef and chicken , plus deserts . The only negative are toilets not very clean very smelly. We din not take any pictures, but we will definitely come back for the food.

Very good food and steaks done exactly how we asked and Andrea was very good at looking after us and the main part of the restaurant was clean and presentable. I had the lobster tail with my steak and it was cooked differently to other restaurants in chain and I have to say a lot better than the others. Toilets not very clean and hand dryer was broken but what was really rubbish was the car park was full and the 2 disabled bays unavailable which was a nightmare for my wife as we had to park over the road by the flower nursery. So if you need a disabled bay I’d think twice if you want to come here especially in the cold and dark

We came for lunch with some friends, for us it was our first visit, and we were made very welcome on checking in for our table (number 10). The restaurant was lovely and very nicely decorated for Christmas. There was a great choice of food menus so something for everyone. Hannah was our main server. She provided such excellent and friendly service and looked after us throughout. Such a refreshing change to have someone who really cared about what she was doing and how she looked after us. We all noticed and commented on how attentive she was. We wish there were more people out there like Hannah! The food was also very good. I have only one comment to make and that was my main course was not very hot. Having said that we had a very enjoyable experience and would like to return.

We Would recommend this restaurant food is excellent, always of a high standard. Varied menu caters for veggies and vegans too. Service is excellent.Today with were served by Emmalina, who took care of all of us. She has served us a few times here, always greets us like a friend, she was helped By Katie who also as served us a lot of times. Emmalina and Katie are a credit to this restaurant, as first impressions also count. All the staff here give you a warm welcome.

This steak house never disappoints. Great food, lovely service, good value for money. This is our place to go to for birthday lunches.

Thank you Emmalina for fantastic service all night! She was really attentive and fantastic service! Thank you!

Thank you to Emmalina for the great service. Management listened to are table request too which was great, food also lovely.

We went for lunch with friends to this restaurant. The staff were all very friendly and welcoming. The food was fresh , nicely prepared and well presented. The portions were very reasonable too . All the staff took great pride in the service they provided and I would definitely recommend this restaurant for good quality food and service

Beautiful food, came out nice and quickly, which is great when you have three hungry kids! Our waitress Nicola was fantastic, just the right amount of attention, not over bearing. Would definitely recommend being seated in her section!

Food good manager so friendly & waitresses brilliant. We come often but service has definitely came up a notch

Visited on a Wednesday evening as a family, this being my first visit to a Miller & Carter. Restaurant itself was pleasant and welcoming, all staff we engaged with were extremely friendly and accommodating too. For me the slight let down was the food temperature. Starters were good and hot, no complaints there at all. The 4 steaks we ordered were all very well cooked (to order) but the onion loaf, was lukewarm at best and halloumi fries were cold. Puddings were all good too. The food tasted good but for the price you pay here I’d expect all my food to be hot, not lukewarm or cold. Maybe we just caught them on a bad night ??

Excellent, very welcoming staff and great food - The highlight was the unexpected surprise dessert for the Birthday guest- and she had aleady ordered a dessert from the menu! We had a great laugh at seeing her eating 2 desserts

My husband and I went to M&C for our anniversary, but unfortunately, we don't plan to return. The meat was overcooked, and the overall quality was lower compared to our previous visits. It felt like a waste of money.

Got asked to pay up front for my meal and told it was a new policy we argued about about the matter and was asked to leave will not be attending this establishment again extremely rude manager

8 guests med rare fillet steaks good quality not hot hoped sauces were going to be hot to,warm up steaks Luke warm,thank goodness plates were red hot and chips.Lovely waitress tipped her never complained would have ruined atmosphere.Teenage grandsons love the steaks would have returned if had been hot selection greens were very good.Lettuces not touched same as most tables waste of time and money.

Went for a works do this evening. We had such a lovely time, could not fault anything. Food and service was brilliant. Perfect wait times between courses, very good food, and our waitress was so attentive and lovely. Thank you so much!

Came in on a Wednesday and was very busy, usually a sign of a great restaurant. We was served by Alex who was very attentive and smiling which always makes a difference. Food was cooked perfectly to my liking and tasted delicious. We will definitely be back, I recommend this place

We have used this restaurant on many occasions for family lunches and visited again yesterday. The food is very good but what sets this place apart is the service which is excellent and is every time we’ve been.

Miller and Carter can always be relied on for a good steak. This particular venue is very plush. On two floors and decorated to make you feel like you are stepping into a good steak house. The service was very good, and the steaks were even better. A little pricey but probably worth it. Be careful with the car parking because it can fill up quickly and you might need to park over the road, which is a little dicey.

I booked for the lunchtime menu slot bearing in mind the lunch menu was on the website. I asked for that menu and they told me they just haven’t updated their website and so, wasn’t one, Just the festive one. (From the 8th - 14th,...

Stopping by alone for a quick steak after work, the last thing you expect is that your host will tell you he needs your contact details before he can seat you, in case you run off without paying the bill.  The food was fine, the...

I visited with friends for lunch and we all had meals from the lunch menu, which was good value. I normally have fillet steak but as the lunch menu had rump on it, I thought I would give it a try and I was very...

Well it was my 70th birthday so I was celebrating in your restaurant. Three of us had Cosmopolitan Cocktails and Prosecco to help the food. The 8 of us ordered several foods and we all had perfect food. Andrea was our waitress, and she was...

Would like to say Thank you to Chloe G a new girl her first night she fine great!! Secondly the food was well worth the wait!! Great steaks great food! Too many people complaining about something nothing to complain about at all Yes expensive but...

Service was good, food lovely , Emma was patient , lovely and attentive It’ was busy , we did have to wait a short while but wasn’t a real problem . Thank you

Went here Saturday night for our 11 year wedding anniversary. I ordered the Angus Sterloin was inedible. Could not swallow any mouthful. Gutted. Our lovely server Andrea saved the day. She was absolutely lovely. So big thanks to her. Sticky toffee pudding was really dry...

Was charged for another tables drinks, asked for sauces which never came! Staff where rude and couldn’t be bothered!

Went here for the 2nd time. Restaurant is well located plenty of parking. Nicely laid out not with plenty of room . Service is excellent and food 5*. Not a place for a cheap meal but as they say if you want quality it comes...

The visit to this Miller and Carter was a delight. Although parking is limited I managed to park. Once inside we were seated at once despite being early and offered service almost at once. Dinner was cooked to perfection and the dessert was a delight....

We took two friends out for dinner and we all enjoyed the food. I didn’t find the atmosphere that great, but not awful. Good food and a yummy espresso martini !

Lowers the tone of the restaurant and experience when you are continually called guys ‘hi guys what can I get you” “ can I get you guys any drinks” etc, this makes the experience feel more like a fast food restaurant. Steak flavour and cooking...

staff are friendly, service is good, steaks are good so cannot ask for more. Could do with more fish and vegetarian options but then it is a steak house! Reasonably priced

Exhausting day. Took colleague for a meal. Perfect welcome, care, food and service. Both of us made to feel special. Friendly , professional environment .Emma's awareness of my food preferences was amazing as she guided us lightly through the menu.She made me want to come...

I last visited in 2016 and reported this restaurant was excellent with the suggestion that the service could then be improved. I am pleased to say that today it was still the same but service had improved and reached excellent status. The furnishings are modern...

Remember the greatest day of your life…got it…good…well forget it, because after eating this steak that will be your new greatest day of your life. I have attached picture(s) of the food unfortunately none of the steak as I finished it before the missus could...

Definitely not King Prawns. Thought we’d try the new King Prawn starter. Won’t bother again. Was tasty, but these are deffo not King Prawns

After looking at many venues I decided to have my nephews birthday at this venue - I had 18th balloons , two cakes and badges …. However, the Manager refused to allow my nephew to have 1/2 pint of his first larger as we did...

I visit weekly here with family or friends. This time on a Saturday I go around 5pm. Order cocktails mains and sides. I have to have a well done steak as I can't have red meat. First time round I get the wrong order that...

We arrived, as booked, at 13:15. No sirloin steak, no tiramisu:-( After placing our orders we were informed that they had run out of what we'd ordered. The explanation was that they were closing for scheduled maintenance for 4 days so the chef had deliberately...

Visited on Sunday for a family meal (boys home for the weekend from University) Have been to a fair few M & C restaurants, but this was the best so far. The ambience was great, the food was very good, but the service was something...

We visited for a joint birthday meal. Service was very friendly but still efficient and we were made to feel at home. Food was excellent as we've come to expect from Miller and Carter. All in all we had a great night and would recommend.

My first visit. My son brought me a voucher for Christmas. I was very impressed with the service and the price. Such a lovely place, really made my day

10 of us went as a family for my daughter’s birthday on the 1st February and had a wonderful evening. The staff were very welcoming and efficient and food excellent.

I Normally rate miller and Carter, but this one is a true disappointment ordered a T-bone steak medium rare, failed to impress, ordered medium rare came out a mix of well-done, rare, and it was cold. ill stick to Wheathampstead Miller and Carter where the...

We arrived early and were warmly met, staff were happy to discuss the drinks and food menu given our three hungry teens. They recommended the 16oz ribeye steak and from the clean plates it was a great recommendation. Our waitress was attentive and efficient in...

Had a table booked for 4 at 7pm. Arrived to find the car park full and no table available. We were told to sit and wait. We left and ate elsewhere. Hopeless management and total chaos. Never again.

Gary our waiter was great but unfortunately the food he presented was poor. The rib eye steak was tepid and also was well done one half and rare blue the other! The onion cake was greasy and cold, the salad was a lump of iceberg...

Enjoyed a lovely festive dinner with family (9 of us) and the service was really good. Excellent quality food, big portions and served efficiently. Warm welcome and atmosphere

Probably the last time I have the scallops. Small portion size and for £9.95. Shame really, as the steak was nice and the staff were excellent.

Had a lovely meal, with recommendations from our fab waiter we went for the Butchers Block so we could try the different steaks, it didn’t disappoint. They were so tasty and it was nice to compare each selection of steak on offer. It accompanied by...

I have been coming to Miller and Carter Brookmans Park since 2014. My wife and I had a scrumptious meal to celebrate my birthday. Our steaks were served very quick with no delays. We both had different food choices for main & dessert. My wife...

I took my partner for a birthday meal here and we had a lovely evening. The steaks were cooked perfectly, the cocktails were amazing (if you like Mojitos, I recommend getting the virgin Mojito and getting them to add Kraken rum, as recommended by our...

It was amazing. The food was cooked to how we wanted it, and the staff are so polite always asked if everything was good.

With Miller and carter one always gets a good meal and we were not disappointed at all, this time we went for the set menu and wow what super great value it was. my friend had the chicken i had the steak just so so...

Ordered the Chateau Briand, absolutely fabulous… cooked to perfection and as good as any I’ve had in West End restaurants (fat chips were great too) and excellent service from Olivia and the General Manager Mike, thank you for a lovely evening ❤️

Unfortunately the steak had been ordered well done and came bleeding on the plate! Steak recooked and served with no chips. Waited 6 minutes while steak went cold for chips to arrive (piping hot and too hot to eat). Manager walked past several times and...

This was our first time we and we definitely left disappointed after booking it for a 50th celebration for a family of five and paying a large amount of money for a substandard meal and experience. I'll keep this as brief as possible, the service...

Very disappointed. Went for my daughters 18th birthday so didn’t want to make a fuss on the night. The steak advertised as a 50 day aged sirloin was actually an inferior cheap cut. I have bought better steaks in Lidl. The marbling was not juicy...

Was highly recommended going to a Miller & Carter so my husband and I tried it. Beautiful restaurant, lovely atmosphere, staff very friendly and helpful. The food, we ordered a Camembert to share, minimal bread and no caramelised onion came out so I asked for...

Lunch for 6 was in need and a Steak was the suggestion. 3 Ribeyes and 3 Fillets all cooked perfectly and all tasted meaty. Service was offered by the staff and was good. Lots of space and lots of time to get stuff done.

Let me say firstly that I try to avoid chains and prefer independents. However, I also believe that if you want a good steak then you need to go to a good steakhouse. And this is precisely that. The steaks were superb, the service matched...

We came here as a family to celebrate my brothers 15th birthday. Our server, Gary was absolutely fantastic. The best service I’ve received in a long time! All in all a brilliant evening Thank you

We went on a fairly quiet monday, there were only a few tables on but there seemed to be plenty of staff around. Food was fine, calamari wasn't great, halloumi fries were fine. I had mac and cheese with the added beef for main which...

Husband and I visited the restaurant 11/12 with my son. It seemed clean and they had a one way system due to COVID. Well done, for getting this right. The waitress was fantastic, but the food was disappointing. Prawn cocktail was a few semi frozen...

We visited a few days ago and it was perfectly ok, not outstanding but not awful either.Covid precautions were fine and staff were taking it seriously. Service was good and friendly. Interior was all very average but in fairly good condition. The real issue is the food. Amongst four of us, no one had much good to say about the quality or the standard of cooking. The meals were hot and arrived in good time. As one of my friends said its all just a bit ordinary. That about sums it up.

If this is a steakhouse of exception, then I'm not impressed. Both steaks were chewy & not eaten & really not worth money. Starters was good, as was desert, & Service was also excellent. Just disappointed with the steak.

Lovely meal on a busy Saturday night. Well organised re Covid procedures and staff very knowledgable and efficient

Not worth the money. Very basic setting, like any chain restaurant. This didn't feel much nicer than a Toby's or a Harvester. The setting was dark, heavy carpets, poor acoustics. The setting really felt quite depressing. On the plus side, parking was easy.The friendly blonde waitress serving our table was great, really helpful and polite.Food was fine, but nothing more than average. I think the half a lettuce in a scruffy bowl is a bit unrefined, but hay-ho! this is served at all of them I suppose. The kid's fish meal was surprisingly tasty.The Miller and Carter in Muswell Hill is a much nicer dining experience, due to the interesting and more luxurious setting, If you're mid way between the two I'd choose that one.

Best steak we’ve had in a long time. Service was excellent, staff very friendly and food was amazing

Amazing food and service this evening. Waitress was brilliant. Steak and lamb were cooked well and burger was good too.

I appreciate this is largely a steak chain, but it wasn't my choice, so I ordered the BBQ ribs, which weren't available due to supply problems. Very little else appealed, so I opted for a selection of sides, including the giant tiger prawn, which also wasn't available. The cauliflower wedge sounded interesting, but turned out to be a quarter of a cauliflower sitting on what was described as sweetcorn puree, but was just a smear of something beige. The advertised pomegranates were apparently hidden (but not found) in the enormous pile of salad leaves which served to disguise the minimal cauliflower content and the occasional sunflower / pumpkin seed was evidently the 'savoury granola'. It tasted of nothing, which is worse than tasting bad. The accompanying potatoes were under-cooked, so were abandoned after one mouthful.My companions all ordered steak - when the waiter warns you that the blue and rare versions could be "chewy", you know it's not good quality.The generous portion of mango, peach and passion fruit Eton mess was delicious, but half-way through became just too sickly.My companions' dessert order was also unavailable.Our waiter was apologetic and didn't charge for my cauliflower, but said the menus couldn't be changed to reflect the items they no longer advertised.Food was presented variously on slates, mini-frying pans and in metal mugs, presumably to detract from the poor quality and limited options.I had been looking forward to this first meal out since lockdown, celebrating a family birthday, but only the company made the 50-minute journey worthwhile. It was my first visit to a Miller & Carter establishment and was also my last.

Service very poor. Manageress abrupt and unhelpful. Took 2.5 hours for lunch . Sea bass dry and overcooked . Avoid !

We went for the lunch menu and took my Mum for her birthday.Asked for the steak, but was told a cock and bull story that when their order came in the steak was left off but we could order the steak from the other menu at just under twice as much.First and last visit to a Miller and Carter, We will not be visiting again

Before covid we would come here often for date nights. We was a bit aprensive due to the current covid situation. However service from start to finish was the best we've ever had coming here. Our waiter it says on the receipt Rob T was excellent considering he had alot of tables to serve! There only taking contactless/card and we had no cash with us so couldn't leave a tip. But just want to say Rob T you was fantastic! If we could of left a tip we would of! Hope you get some recognition from this! Our food was excellent we had the sharing 16oz steak and it was the best steak we have ever had.Cooked how we wanted it also.Couldnt fault anything tonight! Thank you for making our first date night out go well! Hopefully start to come back regularly again!

Visited this miller & carter for my other halfs birthday. We order two steaks medium and both come welldone. We was then given dirty cutlery, which is worrying given the situation with covid. We was both let down by both service and interior of the restaurant.Won't be returning and won't recommend this miller & carter.

Establishment & staff were lovely, nice clean, comfortable restaurant, ordered two steaks @ £30 each, was expecting better steaks being a steakhouse but they were pretty average have definitely had better quality for the price at other establishments. Accompanied mushrooms, chips etc were nice. Onion loaf was crispy on outside but a little soggy in the centre. Dessert was nice. Being a steak fan though I was disappointed a return visit would not be likely unfortunately.

Returned to celebrate husbands 50th at end of July and had awesome meal with family then returned last week for a family meal under government eat out to help out scheme. Always rely on going here to get a really great steak meal love the onion loaf and peppercorn sauce with ribeye steak.Introduced excellent measures to make you feel safe.Was looked after by a great waiter for birthday meal who recognised us returning and came and said hello which was lovely.Can’t recommend this resistant enough. Feel so lucky to have it local.

Visited here sat 22nd aug first time in months, had a good time. The staff were very welcoming as always, the place was very well set out for social distancing. Yhe service was excellent, the food was spot on we had fillet steak cooked exactly how we asked. But one minor hiccup I had a mango and passionfruit eton mess and the main thing was the meringue of which there was no sign of just thick cream with mango and passionfruit and for this I paid £7.25p. I'm surprised that it was like this as we have always enjoyed the food here

Very scrumptious food, our server Gary was very accommodating to our food needs. Very efficient. It was a pleasant first time experience and would recommend.

Had a lovely lunch here on Monday with a girlfriend. We were seated upstairs and our waitress explained the whole one way system if we needed to use the lavatories. She was extremely sweet and gave brilliant service. Unfortunately I didn’t get her name but she was fairly young with blonde hair. Our mains were cooked to perfection and full of flavour. Unfortunately they had run out of Mac & Cheese and were waiting on a delivery. (Gutted as it’s my guilty pleasure!!!) All in all a very pleasant lunch and everything was spotlessly clean and the social distancing was definitely taken seriously here, we felt very safe. I look forward to returning next week.

Went for dinner on Saturday night and was not disappointed with service, food or atmosphere. Our server Andrea was lovely and attentive. Food wise we both enjoyed starters, mains, dessert, cocktails... the lot!We were sat downstairs in a booth table and the restaurant was full, it created a lovely atmosphere and with hardly a wait on food. Great job!

The food is excellent quality and ample portions. The restaurant always seems busy and popular and has a welcoming ambiance with the friendly staff. If you love steak it is a really great way to treat the family and celebrate birthdays or anniversary's. Even the veggie option is good. Miller & Carter is now a family favorite and brings the best out of us where we can relax and enjoy each others company.

First time at Brookmans Park, was not disappointed... Friendly welcome, was advised of the procedures due to the current Covid situation... Friendly waiter, excellent food, soooo nice, would definitely return. So glad restaurants are now back open. Thank you.

I think that Miller and Carter is a great restaurant for celebrating! Love the fancy mocktails and sweet potato fries. The kids rump steak is to die for- but wish was a little bigger!

We have attended this restaurant several times , always during the week and the service and food has been excellent . However this Saturday was a totally different experience. We struggled to park as not enough parking to cover the size of the restaurant. When shown our table we were put in close proximity to other diners and felt a lack of privacy. We waited over an hour for our main course , I had the pork . Some of the dish was very hot other parts were luke warm. My wife had chicken which was dry and had very little sauce to accompany it. Our sweet order was a shambles as we were given the incorrect dishes . When it finally came it was Eton mess with very little fruit . Like eating meringue and cream.We were fortunate to have a voucher for a free glass of wine but this became embarrassing as the waiter firstly couldn’t scan the code and finally said it had zero value . We had to go through their own terms and conditions to prove that it was correct and acceptable. Finally surprised at the dress code which we understood to be smart casual and yet there were people in jogging bottoms and another in a football shirt. Doubt we’d return , certainly not on a Saturday as it is clear they cannot cope.

Marta was our waitress for the night and was absolutely fantastic, she tended to our every need and ensured all of us had an amazing time. The steak was great and wonderful service.

i've been here a number of times and am always happy with my food. Today was a steak sandwich, very nice albeit a tad scarce on the steak, delicious all the same.Service impeccable.

Visited on Saturday 4th January at 18.30. The service was shocking. We were given other diners food. When we did receive our food my wife’s steak was not cooked as requested and sent back. The saving grace was a senior waitress called Marta who recommended an excellent steak for me and also attempted to hold together the service shambles. Really disappointed with the experience which was only my second visit.