Mercure Bedford Centre Hotel in Bedford

Stayed here a couple of times and always been very happy. Great rooms and very friendly staff. Thinneslm & Svetler on reception were particular standouts for great service.

Stayed for numerous weeks and the staff are all very welcoming, 1 of the reception staff has been especially helpful, so would like to say a special thank you to Thimeshi

Fantastic service considering I arrived 5 minutes until last check in. Very friendly and funny ladies :) ⭐ big thanks to Aiysha and Mohan

London - Bedford October 2024 Mercure Hotel fantastic location just a short walk from Bedford centre. Good quality hotel, very polite and professional staff. The rooms are a little old and need redecorating. I hate the carpet everywhere in the rooms which is a concentration of dirt and various mites; but it is an English characteristic. The "Privilege room with 1 king size bed" on the 5th floor that we occupied for a week (n° 503) has an incredible view of the river and the city. Daily cleaning and changing towels, unfortunately the daily cleaning was terrible, dirt reigned everywhere. The room is equipped with air conditioning and inverter for heating. An absolutely NEGATIVE note goes to the breakfast. Horrible always the usual "slop" every morning: beans, sausages and overcooked eggs in addition to the "sweet section" made up exclusively of very small and insignificant brioches frozen and prepared in the electric oven a few minutes before. Clean and quiet breakfast room as well as the wonderful view (with glass wall) of the river below. The price paid for the room, around 120 euros per night, seemed excessive both for the structure as a whole and for the horrible breakfast.

I really appreciate Moynul, Elisabet and Aiysha’s help when I checked in. I booked via my employer’s portal and for some reason the booking was made twice. Moynul kindly cancelled the other room for me after knowing the booking was a mistake. This really saves my day and I truly appreciate the kind help! Will definitely come back for my future business travel! Got a king size room with lovely view of the river. The room is spacious. Breakfast has a diverse range as well, and it is nice seeing the swans swimming while having the meal.

Great hotel!! Went to a function there recently and they whole stay and event was superb. The hotel is a bit old fashioned looking on the outside but the location is brilliant with superb views across the river and to the historic town centre The function room was jaw dropping, the staff all helpful and the breakfast was as good as hotel buffet breakfasts get. In fairness one guest next to me asked for some fresh eggs and they bought them straight out for her. Big car park next door as well. Great value option

Good experience, Elizabeth was the best

It was nice hotel but bed shield was not so clean and they do not clean shields daily.

Manager is amazing but so many problems

Simply appalling in every possible way. This place is DANGEROUS and should be closed down.

Came here with my boyfriend for our anniversary weekend, the ladies at the desk on the afternoon of the 6th were really nice. One of the girls only been there 2 weeks. Doing a great job. Friendly. And also the guy there who gave us complimentary drink as there was no slice of cake put in our room as i had previously requested, and was told there would be but that was a perfect replacement. Rooms were nice, the bed as always with accor hotels was amazing. Overall an awesome stay. Thank you

Room 201 does not work for sleeping. X6 air conditioning vents 1ft from the window. Should not be a letting room. Like having your head drilled for 8 hours. Have just waited 90 minutes for the night manager to see what they can do……and just been informed they are off shift now. What a joke. You might get lucky, but is it worth the risk?

Thank you to Denise for all of your help and service. I appreciate your hospitality and kindness during my stay. Thank you! I will most definitely be visiting and staying with you again. Many Thanks

Excellent location with staff that couldn't do more to make the stay a pleasure. excellent service.

It is one of the best hotels in Bedford ever

Good Location and the Lake view was good my 4year did like the ducks and people rowing the boats on lake the room was excellent and the Breakfast was very good choice I made with very good variety of breakfast food and The server called Meera was very helpful with our breakfast she also get 5 Stars for service overall Mercure Bedford gets ☆☆☆☆☆ 5 Stars from me. Thanks

First time staying at this hotel. We were there for a wedding and decided to book an extra night. The room was lovely however the bathroom very small and dated. The first night the fire alarm went off at 2.30am due to a guest smoking in one of the rooms. Breakfast was ok we asked for vegetarian sausages and were given bbq burgers instead we weren’t told about the menu at breakfast and we could order omelettes etc. we then used the toilets on 1st floor by the restaurant and they were horrendous and filthy. The wedding was done nicely however the next morning at breakfast we used the toilets in reception and again they were filthy and not cleaned after the wedding with used tissues on the floor one toilet was blocked and the sinks extremely dirty. I’m a travel agent and will definitely not be recommending this hotel. Even for a bottle of water I was told would be at a charge of £2.50. Absolute joke! Not worth the money I paid.

Love served us nicely and it was a very pleasant person. We really apreciated her services

Arrived Saturday pm 27th April. Collapsed on bed to chill out with TV. No signal! Reception sent up a young man who kindly got Channel 5 working and we thanked him. After he had gone we tried other channels but nothing found. Even CH 5 disappeared. Reception: "No maintenance man till Monday". Only staying the one night! I emailed the manager and on Monday got a response, apology and a discount (thanks for that). BUT I REALLY DO THINK YOU SHOULD CHECK THE TV WORKS BEFORE EACH NEW GUEST SINCE THERE ARE OBVIOUSLY SIGNAL/CABLE PROBLEMS IN THAT ROOM (511). Found this hassle really annoying after a long drive! Regards, Mike Reeves (Brighton)

An amazing stay, great staff, upper floor room giving an amazing view. Would stay again, great price, property need a touch more love and care. Very clean . One happy visitor

Didn't stay here, so cant speak for the rooms but attended for a small corporate event held in a seminar room. Seminar facilities were good. Parking was available on site, although limited spaces and controlled by ANPR managed by private firm. Despite registering my vehicle details with reception i had a parking fine sent to me a few days later. Mercure's customer services however were really helpful and quickly sorted it out when i emailed them. All in, as a meeting business venue i would recommend.

Very decent location and staff were friendly. Food was very good. The bathroom could benefit with being updated.

The staff are lovely but the hotel is run down! The room I was in had single pane aluminium window that rattled in the wind and didn't stop any noise. It was a dark room even with the light on and backed onto the rowing club who had work outs at 6am! The bathroom was so cramped you had to sit on the toilet to close the door and then get into the shower. When the toilet roll was full you had to take it off the holder to be able to manoeuvre around the toilet it was that cramped. The sink had no plug and was covered on cracks. The corridors and stairs are all narrow and the doors heavy or not possible to open with one hand. It not accessible at all if you have reduced mobility. I was in room 24. The bed was incredibly comfortable though and the breakfast tasty.