Mcdonald's Restaurants in Bournemouth

Ordered 9 chicken selects and when i got home , i had 9 chicken nuggets. Pretty disappointed by this.

I came in at 10:50 and asked what time milkshake would start. I was told at 11:00 so I went into the shopping store and came back 10mins later. I order a milkshake and the lady said that it was not available. She then said it was being cleaned and would be later in the evening when it would be ready. I asked to speak to the manager the lady said it was her first shift. The lady with an accent and a yellow scarf around her neck neck came over and she said it was being cleaned all day. She raised her hand and shouted at me saying EVERY THURSDAY IT GETS CLEANED. she waved her hand in the air aggressively pointing at me and walked off. I feel humiliated and embarrassed of her behaviour. I suffer with anxiety and coming in to have a milkshake and fries whilst the store is quiet was absolutely devastating for me. I heard the staff laughing in the background. I ended up ordering a coffee and I saw the manager in a white but she just ignored me whilst she emptied bins behind the counter. It looked like the white shirt lady was busy working whilst the aggressive lady with the yellow scarf just stood chatting to a colleague. I have never been so humiliated and belittled in a McDonalds before.

Over 2 hour late and then forgot the McFlurry I am so angry my 8 year has ended up waiting all night for dinner I’ve had to cook cost me £19 and the restaurant does not answer

Half portion of chips, missing items, dry burger and burnt buns. All in all disappointing. Delivery on time if you consider the time being moved back continuously.

Food was exactly what you would expect from McDonalds but they missed items and since this isn't the first time the have missed things from my order I'm giving them this review.

After the delivery time being changed multiple times my food turned up cold and stale like they had just kept reheating it till the courier turned up! I all ended up in the bin after taking a bit out of the burger finding that the bun was burnt. I’m growing less fond of using just eat the more I use it after the last order I placed over £20 worth of shopping was missing and now this!

Yet again… No dips given! Not happy

The wrap was burnt and the muffins were stale

restaurant forgot the dips, but otherwise it was fine

completely dissatisfied, as I ordered a large coca cola at £1.69 and it wasn't delivered with the rest of the order - everytime I order through app I never get full delivery

1 hr 45mins from ordering , couldn’t cancel , called restaurant food prepped and ready over an hour before eventually delivered.. treat dinner for my girls ended up having to go and buy dinner again !! Disgusting

Great new menu, with the fab Philly stack back. Yummy! Lovely mid-week treat! Highly recommended!

always something missing from the order

theres no sauce on my chicken nuggets at all

The Philli Cheese burger is a bit of a rip off for the price. It's the same size as saver Double cheeseburger but marginally thicker. You are paying most of the 2.20 more for the cheese sauce.

Delivery was good but we got a happy meal and three drinks also with a chicken select which we didn’t order

How can they mess up my order TWICE IN A ROW? I ordered mozzarella dippers, they didn’t come, I ordered them again and they sent me 3 instead of the share box which I ordered, which is meant to have 9!! This is ridiculous and has happened to me so many times now with other orders!!

Polite, pleasant, & courteous driver Msny thanks. Highly recommended

seal was broken and some fries were missing, everything was stone cold

Forgot half of order, awaiting response for refund.

The Grimace shake is the best milkshake I’ve ever had. All hail Grimace!

Missing items and drinks half full

What can you expect more from McDonald’s? Surprised that you are still open …

What can beat a maccies! Always yum I tried the spicy chicken burger. It was yummy!

Stiff me on the fries every time, 3/5ths of a position max.

Some of my food was missing and is becoming a thing at the moment food being missing

Missing a milkshake, no dips with 9 nuggets, and no straws. Pretty poor even by their own low standards.

We ordered 10 dips to go with 3 different meals and didn't receive any at all!

Your delivery driver was very rude

Food was cold wrong burger was given to me was given a mc spicy instead of a mc crispy! Was inedible

Missing 'Mix and Match' of 2 Mayo Chickens and Small Fries. Rest of delivered fries only half full.

I called the food provider various times and they said that the food was out being delivered. I then called Just eat and they said that they need to assign my order to a driver! My order was meant to arrive 6:15pm and it arrived at 8:00pm. It kept saying food being prepared and changing the time 4 times. I called the food provider and the person said that at 7:46pm the driver should arrive. My order ticket says delivery 18:28pm proof. Dips ordered are missing & the food wasn't very warm.1h45m.

Every time I order from this McDonald’s they forget something, worst McDonalds in Bournemouth always leaving me hungry

Have ordered from this McDonald’s a couple times and items are missing every single time. Never again. Awful.

my order took nearlly 2 hours to arrive, and it was stone cold. I would like to request a refund please

Why will you no longer deliver to my address . You have delivered here for at least 2 years without issue . I will order from Burger King from now on if you do not want my trade .

ur iced coffee made me THROW UP and i will never forgive u guys for this u need to repent sob ☹️💔

All good, but didn't deliver apply pie and gave us full fat coke when ordered diet

This will be the 3rd time the order was either wrong or most items missing. The delivery staff are very defensive when you ask for help as the items delivered are wrong. Very unhappy with this McDonald’s.

Ice cream came as a small but paid 1.99 for two big ones received small one didn’t receive my child’s chicken nuggets I didn’t receive spicy medium chicken burger meal the driver was rude said it wasn’t his problem reversed out quickly and told me to contact McDonald’s which I did and there phones was to busy to deal with my issue I want a full refund

Excellent staff that was working on Thursday afternoon. Great service

Given latte instead of cappuccino. Mozzarella Bites missing

Nice food, delivered promptly. nice and hot.

Missing 2 chicken nuggets, one bbq sauce with the 20 chicken nuggets . Driver was amazing

everything as it should be, food hot, orange juice cold. Set us up for the day.

Completely unacceptable You can refund the ice cream, the delivery and service charge and all of the warm food. And I want a refund rather than credit, if you ever want me or my partner to use jut eat again. Food took well over an hour, but was unable to cancel it for 30 minutes because your contractors obviously gamed the app to suggest rider was in restaurant for 20 to 30 mins (obviously not true) whilst they prepared order. What actually happened was my order sat in a bag for ages, waiting for another order to come in to make it worth your rider do a double stop. By time your rider had gone wherever else he went, my food had been sat in bags for ages, was freezing cold, ice cream melted, bag absolutely soaking wet. Inedible and went straight in bin Absolutely garbage service. Appreciate you have busy times, but if your staff fiddle the system to stop me cancelling when it's obvious what is happening, you force me to take delivery of unacceptable product.

Small and busy, but nice overall

Food was 20 minutes after the original scheduled time and the chicken nuggets didn’t have any of the 4 dips

Best delivery driver so far food still hot and crispy

You really need to be able to customise the burgers on the double burger meal , also you need to check the toaster as my bun of my burger after scraping off the bits that I did not want was burnt so could not eat it.

never received food so completely lost trust in just eat, absolutely terrible service, never again

somehow was actually hot this time very nice

Went here the other week with my friend, the food was lovely but two of their workers were sat near us on their break. As my friend just stood up to go to the toilet one of them shouted at us saying “it’s not my job to clean your mess” and the other staff who was a crew trainer just sat there laughing. I find this prototype horrific as I was still sat down eating my food. Felt like we were not welcome there

Half of my order did not arrive

The food was late and cold. Also not received my milkshake. I would like a refund please

No bbq sauce that I paid for. Delivery driver excellent!

Can get busy but the staff are so lovely and the food has always been quick. It’s well maintained and good for a quick bite or two. The tables get cleaned regularly and I’ve never had an issue here. Would recommend

The order wasn't Delivered even though it said it was... avoid like the plague

The 4 sauces were missed from my chicken nugget order

Wrong milkshake and even though made an extra note to remember the curry dips none were delivered

Late. And things missing and was cold when arrived

Wrong order delivered, not event close to what we ordered. All we can do is request a refund, we’re still hungry

We went to eat at 19:45 on a Saturday but they'd closed most of the seating area so we couldn't sit and eat. Open until 22:00 but not to have a family meal.. Pretty poor for a restaurant so 1 star because we couldn't have our meal.

Delivery 1hr40m, coffee spilt, no sauce on Big Mac.

I ordered a chicken Big Mac and a beef Big Mac has been delivered

Items were missing. The main burger. How?

Missing drink. No point trying for refund, Just Eat refuse every single time.

I asked for pickles in my burger and there was

Items as ordered and delivery was great

Always get my order right, and always delivered hot and on time. My favourite takeaway.

Medium fries instead of large. Burger was incredibly salty.

FOOD ARRIVED BUT HALF OF IT WAS MISSING

No cheese slice in the Big Mac or guerkin

Burger and chips were very bland and cold extremely disappointed

Food was cold no cold drinks got my order wrong and the waiting was about 30mins there way only 2 other people

delivered to the wrong address also just left the food outside on the floor in the street

You never gave me my large chicken big mac meal I want a refund plz

Coffee was spilt all over the place so had none.

The fires were cold and half full. We ordered large fries and every portion had half missing. The burger was squashed and had to rebuild.

My burgers arrived with no burger or bun just cheese madness I phoned McDonald’s to complain they said it was down to you

I have ordered from this McDonald’s number of times because it’s the closest. Every time it’s ice cold. I live 5 mins if that away. But when I order from one further away it’s hot and edible. How is this even possible???

Ordered through just eat and got complete wrong order when I phoned up they said it’s just eats problem however they packed the bag the receipts were correct however inside the bag was all wrong

From when food left site, it took the drivers ages to get to us. We have roadworks which he should have been aware off. The delivery time kept changing when he was on route. Cold food had to microwave. McDonald’s is 0.8 miles away from me, had hotter coming from McDonald’s that is 3 miles away. Kind of put me off using again, maybe once roadworks have finished I might do

Paid and extra 40p for cheese that wasn't put in my burger and the hot chocolate I ordered had leaked out everywhere

Nearly didn't get our food. He went to deliver it to a different address. It was only because I went to the door and shouted over to him that we got it.

The delivery was on a bike! I want a refund please the food is freezing cold and not edible

my chips were thrown in the bag upside down so it was not even in the chip cup, the apple pies are smaller than what they used to be.

Chips and coffee was cold , 20 chicken nuggetts were missing from order and we order at 11.31 and delivery arrived at 12.43

I asked for my order to be correct and sauces delivered why is this so difficult every time check your orders before delivering

driver didn't follow delivery instructions 😮‍💨😡

thank you to the lovely delivery driver, i was happy to see him in a nice warm hi-viz uniform as well.

Our food arrived however my sons bacon mayo chicken burger was completely wrong. It came with a gherkin and cheese!

Forget all of my dips and forgot my hallomi fries

This is an excellent store, the standards of service the staff provided is 100%, staff are engaging and motived and prepered to go above and beyond to give customers the best possible experience. The freshness of food is fantastic and always hot. Can get busy at tines, however, in such a small store they provide a full menu and manage to meet customers quickly and positive. The staff are always willing to quickly solve any errors in your order, which is absolutely great!!! I havs always experienced motivated family oriented staff who make your children's experience fun and exciting 😀 This is in my opinion the BEST McDonald’s in the Bcp area!!!

Was ok, only i ordered a banana shake not vanilla

just went for breakfast, very nice people and clean

Great place to have quick food after shopping - place is very clean - vanesha is very friendly - the staff is very helpful - food was tasty - will definitely comeback

Just went for quick lunch and very satisfied- good service with friendly people - excellent

Happy with plant burger. & The toilets were cleaned.

Driver was incredibly rude on delivery of food and didn't read the delivery instructions correctly as specified on the order so we are stood here with no food.