Mcdonald's Restaurants in Bournemouth

Food good, the big mac actually looked like a Big Mac, but one of the fries was missing.

Wrap came with no chicken after only saying no veg so I payed 5£ for a tortilla

Meal came with food items missing and without Minecraft toy despite being a Minecraft meal. Not the first time this has happened when ordering from Bournemouth McDonald's. Very disappointing

NOT DELIVERED: After watching the guy go back and forth in front of my house on the app, I went outside. I used the map to find him, asked him if he was delivering food, then he says no, marks the the food as delivered and drives off!

friendly delivery driver , on time.

Waste of time ordering from this Macdonald's. Got the wrong item, and it was cold. Took ages to get to us, and then the Macdonald's AI chat was the least helpful chat ever used.

Unhappy as items missing , no toys either ( son very upset as wanted to collect the new Minecraft toys )

To come here on Friday night is a bad idea. Ages.

Food came cold, only available refund on £25 order is £5

The driver was rude despite me leaving a note with clear instructions on how to find my address. And then tried to give me the wrong order, went back to his bike or car with my order but forgot to hand me my drinks and McFlurry.

EVERY single time I order from this specific McDonald's something is missing. On this occasion it was the 20 chicken nugget box and the food needed ro be heated up due to being room temperature!. How hard is it to pack what's been paid for??????? You've just lost another customer.

Good service and friendly staff

I don’t know if is the writer’s fault but the food came here very very cold with no sauce also and it was late for an hour

The speed and food was good, the only thing is two times now I've ordered chicken nuggets and the dips were never included. Is there a dips shortage or something?!

Missing 2 items, small chips and mozzarella dips

Food was delivered cold!! Got no drink either! The delivery driver got lost and went a few miles away before he reached us! I have screen shots of times etc if needed. Not happy at all

What has happened to McDonald's. First time getting breakfast from there. I was shocked to the size and price. Egg and sausage mcmuffin. To my shock, taking out of the bag, how small it was. I paid £6.69 for the meal. The hash brown is not as big as it was before. Service was slow, waiting about 10 minutes. Bacon was dry to.

Got the order wrong again - service has gone way down lately.

took ages and got completely wrong order. Really effed off, they had one job smh

the delivery driver was lost the food didn't arrive

Asked a staff member what time they close and he said in an hour, so I asked if I could sit down and he said if the one table they had left open was taken , then no. So thought that was a bit premature.And even tho I asked if I could sit down he still said no so not very good customer service. Once we sat down some guy came and slammed two stools down onto the floor loudly , the stools we weren't using. So now the store only had 3 open seats and hour before closing. Not sure why he had to do that while we were sat down. I thought they were both very rude I work in a cafe and it's really easy to just be nice. Atmosphere 3 stars cus I was with my boys and they dummmed the vibe down a bit.

One of the best quarter pounders I’ve had from McD’s. Hot and delicious.

Wrong item delivered and wrong preparing

I think it is wrong that I spent nearly £20 on my order for it to turn up cold. I had to put it in the microwave which then spoiled the flavor. this is not acceptable.

Absolutely awful food. I spent alot of money £60 & half the order was missing & the other half that was delivered was wrong & cold!!!! Terrible food for the price, they can never get it right. Get better staff who can read the orders properly.

Food wasn’t delivered at all. No response from driver at all very poor

No dips / sauces and food was cold. Delivery was very quick and had a friendly polite driver. We had no fruit bag delivered which I paid extra for.

Great new menu. Love the Philly stack, so a welcome return. Good midweek treat after work

my food has not been delivered an it's been 2 hours since I ordered it

The driver took my food so no food and payed for hope he enjoys it and took over a hour to even accept my food

Half my food didn’t even come and no sauces I paid for I’ve had enough ! Not happy this always happens

We order every week but today the courier was at the restaurant longer than normal resulting in cold chips and burgers were only just warm.

I am missing 2 apple pies from the order. ordered 3 got 1

Food was really late and all cold the chips were soggy I expect a full refund!

3 drinks and mozzarella sticks missing from order

Was struggling to order and Vanessa came and helped me and went above and beyond was really helpful !

Food was cold and two items were missing

Lovely food. Great quality. Packaged and delivered with care.

Great new menu, good mid week treat😊! Defo recommended!

Wrong burger delivered no nuggets not drinks spilled so pretty much empty

Great new menu. Delish mid week treat!

Unhappy as I give this to my son all the time and today my sons comes out with an allergic reaction to something inside of his burger

a complete order arrived on time slightly cold but nothing 30 secs in the microwave didn't fix overall pretty happy 😀

Driver turned up without the food ,had to go back and pick it up by the time we got its was cold..very poor service..

i came in a couple weeks ago on my break and i was served by the kindnest women called faye! she made sure i wasn’t late back to my shift and the food was lovely hot and fresh couldn’t recomend this place more sweetest staff especially faye

I ordered from tha app of McDonalds they delivered somewhere else, when I try to contact the restaurant for a refund they told me they have cooked and send it through ube r that is their responsibility but I had the purchase on the mc Donald app that they are not going to refund it so now I am waiting for finish my job and go there to grab that manager and get my money back scammers!!!

Terrible location and unfit for purpose. Towards the exit of a very busy Asda, meaning that there is nowhere to wait without being in somebody's way. Bombarded by people bumping into you or trollies, it is just hectic. Self-serve machines were out of receipts, which meant it relied on customers to remember their numbers ( people didn't) and staff unable to get the food out. I saw my number "being prepared" and then dissappear after 10 minutes. I asked the staff straight away , to which I was told they had already done that order. After a few back and forth I was told they were remaking it a total of 25 minutes waiting , I got it and opened it at my car to find the sharer box that I ordered wasn't there and instead, just 4 cheese bites and one of the burgers looked like it had been thrown up against a wall and then wrapped. Other items missing too. Attention to detail and quality control is definitely not considered in this store.

We didn’t receive any of our order so if possible can we hand this wrong order food back and have our correct order what come to 20 plus pounds

When my order come it was all wet as the hot chocolate leaked everywhere so I was going to order new one I could not order it again as they stopped serving breakfast

I accept they were extremely busy due to the Christmas period shoppers but after waiting a long time for the food which we took home to then find out we had completely the wrong order I have since been back to complain and try and get a refund to be told I can't get one as I didn't bring the other food back to the store which would have meant getting once against stuck in all the shoppers traffic. To be honest I accept mistakes happen and I'm not one to post a review but a bit of decent customer service goes a long way and I would say this bunch needs some more training.

Fresh well prepared meal . Here on my plate in no time. Friendly delivery rider 5*

my drink was spiller all over my meal so not only do I have half a drink my meal is soggy wet & cold

The delivery guy mixed my order and I didn’t get any food. Just my drink and some other address drink. Worst delivery driver

can you give me my sauce please

i order at 1:53 and it came at 2:42 it was cold chips were cold wrap was alright not very good

Delivery was over 2 hours late. No good enough 😞

Received food over an hour late, was stone cold and not even OUR ORDER!

Absolutely abysmal, waited 2 hours just to get delivered absolutely horrible food, everything was extremely cold and it all tasted old, to the point I couldn’t even eat any of it, and when I try to refund it goes straight to me taking a picture? How can I take a photo of cold and cardboardy food.

The delivery was stated as 20-35 mins but took 1hr to arrive.

Food was ice old I waited over an hour and the bag holding the food wasnt sealed properly

bought a 20 pcs chicken nuggets didn't have no sauce at all

had half my order And half of someone else's

Main meal items just missing, awful

driver was rude. food was cold and even leaked from the cups.

Forgot my fries :( was absolutely starving

It's a McDonald's; what do people expect

Brought me out the wrong order and refused to take it back to the store. Delivery driver was rude and now I’m left with no food and money down. I want a refund

Didn’t arrive yet it said it had

Great new menu. Good customer service, as ever. Highly recommended.

Addicted to the Big Tasty again

Cold burgers two of which the buns were wet. 1 hour and 20 minutes delivery and only offered £3.64 refund on £16 of burgers which were no good to eat. Terrible service from just eat and from McDonald's

I ordered a coke and apparently they said that I don’t have one when they delivered it, my food was cold and I got 20 chicken nuggets and they didn’t put any of the source I asked for with it.

You missed the burger when you put the cheese on it

my fries were overcooked and cold, the burger was only warm, I ordered extra pickles and there were none and the chicken nuggets tasted old and stale. really disappointing

Didn’t get the sauces I paid for. Was cold

Wrong coke and the burger was broken

Im not happy with this perticual order. I didn't receive all of my order and I didn't receive a refund for the missing item

ticket said no cheese- arrived with cheese. recipient is allergic to cheese. 2 sauces didn't arrive. appaulling

Great mid week treat. But when will ribs be available here? You can get them in Christchurch! Why not Bournemouth?!

Delivery driver was unnecessarily rude and unpleasant.

Incorrect food. 2 wrong burgers, 1 burger missing and no toy in the happy meal. Disappointing.

next time please pay attention to wjat's on the order, you forgot to put the dips..dips that I've paid for..

burger bun inedible it was black, burnt.

Food was messy and cold chips was tipped everywhere out of the box

missing fires, pie , cold burger and sprite no taste like allways

No medium fries delivered unfortunately.

Ordered 9 chicken selects and when i got home , i had 9 chicken nuggets. Pretty disappointed by this.

I came in at 10:50 and asked what time milkshake would start. I was told at 11:00 so I went into the shopping store and came back 10mins later. I order a milkshake and the lady said that it was not available. She then said it was being cleaned and would be later in the evening when it would be ready. I asked to speak to the manager the lady said it was her first shift. The lady with an accent and a yellow scarf around her neck neck came over and she said it was being cleaned all day. She raised her hand and shouted at me saying EVERY THURSDAY IT GETS CLEANED. she waved her hand in the air aggressively pointing at me and walked off. I feel humiliated and embarrassed of her behaviour. I suffer with anxiety and coming in to have a milkshake and fries whilst the store is quiet was absolutely devastating for me. I heard the staff laughing in the background. I ended up ordering a coffee and I saw the manager in a white but she just ignored me whilst she emptied bins behind the counter. It looked like the white shirt lady was busy working whilst the aggressive lady with the yellow scarf just stood chatting to a colleague. I have never been so humiliated and belittled in a McDonalds before.

one of the muffins was supposed to have jam but didn't have any topping on it.

the food was all squashed in even though it was in a big bag and it basically looked a dog chewed through the burgers.

Payed for extra onion and none in burger Waste of time asking kids to cook ya food

Over 2 hour late and then forgot the McFlurry I am so angry my 8 year has ended up waiting all night for dinner I’ve had to cook cost me £19 and the restaurant does not answer

Half portion of chips, missing items, dry burger and burnt buns. All in all disappointing. Delivery on time if you consider the time being moved back continuously.

Food was exactly what you would expect from McDonalds but they missed items and since this isn't the first time the have missed things from my order I'm giving them this review.

After the delivery time being changed multiple times my food turned up cold and stale like they had just kept reheating it till the courier turned up! I all ended up in the bin after taking a bit out of the burger finding that the bun was burnt. I’m growing less fond of using just eat the more I use it after the last order I placed over £20 worth of shopping was missing and now this!

Yet again… No dips given! Not happy

The wrap was burnt and the muffins were stale

restaurant forgot the dips, but otherwise it was fine

completely dissatisfied, as I ordered a large coca cola at £1.69 and it wasn't delivered with the rest of the order - everytime I order through app I never get full delivery

1 hr 45mins from ordering , couldn’t cancel , called restaurant food prepped and ready over an hour before eventually delivered.. treat dinner for my girls ended up having to go and buy dinner again !! Disgusting