Mcdonald's Restaurants in Northumberland

After waiting 25 minutes at this rotten Dump for my 'fast food' order I complained, after another 5 minutes they gave me my order which was freezing cold and incorrect with half the items missing. I asked for the manager and was confronted by a disgusting, overweight Karen with the world's biggest attitude problem who refused to do anything to fix the problem before walking away.

Just had sweet chilli chicken wrap and found blue plastic in the wrap! Pleased I didn't swallow it. Shocking. Clearly they don't check food before sending out!

Disgusting. Avoid at all costs! Incompetent staff ALWAYS missing items. Food presentation is awful. I could go on all day about this place, if I could give it a zero rating it would be rating it too highly.

placed order nothing turned up complained with just eats they both called me a lair driver said left at door thing is a doorbell cam nothing on it will never use theses thieves again

The worst McDonald's experience EVER! I queried my order after 30 minutes to be told I'd missed my number. I was standing next to the counter, so I could not have missed it. The food was pushed towards me without any courtesy. The food was stone cold and no attempt made to make my experience any better than sh**

Terrible order missing the coffees food cold.. staff rude. Gets worse every time why is milkshake always unavailable they never clean it more like

Absolutely terrible, sent wrong items drinks all wrong. McMuffin not even put together properly, would think they could atleast put an order together properly. Ordered through the app an unable to contact anyone for a refund.

i call this mc donalds the SLOWEST ever to existed. some rimes it takes me half an hour to go in and get food. the food is lovley to eat for a treat though. happy meals have a good amount for little ones and the medium and large are better for people with bigger appetietes.

This is the worst McDonald’s ever they can never get your order correct every time I’ve been the food is wrong they need to sort it out and get staff who check the order it’s a piss take man

Once. Again. Milkshakes. Ice-cream. Off for weeks. Machine. Broken. No effort. To fix. It by owner. So stuff customers. How can you let. This happen loosing. A fortune. And customers

USELESS ROBBING PLACE . Had no fry’s so didn’t decide to tell us just replaced them with an apple pie!!!! Disgusting sly and deceitful way to run a business. If I wanted a pie I would have ordered a pie!!!!!!!!!!!! Also impossible to complain to head office online

How hard is it to get an order correct? It literally says on the screen what you need to put in the bag. You must have to be a right thick melt to work here.

Worst MacDonalds ever! Today thought would give them another chance and ordered for delivery! It did not arrive.. whilst I know they use Uber for delivery it is still MacDonalds I bought the food through. There was then no responsibility taken by MacDonalds for the food not being delivered.. so 50mins on the phone to Uber!!!

Shocking service from a so called ‘fast food’ place. Waited 15 mins for burger and fries because these places now are only interested in serving the JUST EAT & DELIVEROO customers that are too bone ideal to even leave the house to eat junk food. The amount of orders that went out before the actual physical customers that were waiting in line are was a joke! Ordered my meal via the ‘touch screens’ and collected from the counter. This process took 5 mins as the screens are clearly designed to take their time in order to slow the process. Added extra onion and pickle to the burger, this must have been missed by the staff as there was very little on it ! Waste of time and money. Certainly won’t be back.

Absolutely dreadful visit. Waited 15mins for burger and fries !? After using the ridiculous ‘self ordering’ screens which take forever, clearly a time consuming tactic, to actually work and process your order, then had to wait for ages to my meal being ‘prepared’ on the screen. This is due to the fact that so much time is now spent by staff putting together orders for the JUST EAT and/or DELIVEROO chaps waiting for their purchases. Disgusting that customers that are in the store are having to wait so long in order to appease the pathetic customers that can’t even be bothered to leave the house to consume fast fast. 👎🏻 won’t bother going back that’s for sure. Oh and ‘medium’ fries have certainly lost some weight in the last six months !!! Looks like even McDonalds are skimming and holding back on their customers these days. Shame as they’re a multi billion dollar company. Passing on their losses to customers already struggling in a cost of living crisis.

Just been to Mcdonald Ashington. What a shambles sat in queue in drive through for absolutely ages then to wait in car park for food I asked is there places in car as it was full when we came past was don't know so said no I will wait was told you can't wait here and said here's your money back with a attitude will NOT be going back your loss Ashington Mcdonald

Sad that I’ve posted 2 bad reviews in a row of McDonald’s but that’s the way life is. Went Drive-thru as we were in a hurry. Staff brilliant and we waited less than a minute for our order. Checked and all was good for our journey home. When serving up, we found some burgers were very messy looking and one, the “McCrispy” was bone dry. The chicken was rock hard and dry, probably down to the lack of any mayo or lettuce or anything. Very disappointing. Fries lacked salt. Overall, I’m thinking McDonald’s are definitely not up to standard these days. Anyone else noticed a decline?

Been to this Mc's about 3 times over the past year or so, but the recent visit was final straw before writing a review. Don't understand how they can get a order wrong when I used the 'self ordering screens'??? Shine a light, its not a difficult job...there was only 2 meals on the order, not exactly difficult! Ordered one sausage n egg mcmuffin and one bacon n egg mcmuffin. Having left with our bag and coffee, we walked to Ash main street before beginning to eat...only to find 2 sausage n egg mcmuffins in the bag. Bloody useless.

Had a pretty decent meal here which was a Chicken Legend with fries and Mozarella Sticks. In the scope of McDonalds I've visited this was one of the better ones.

I go here every week and 99% of the time the order is tasty, accurate and speedy. I go through the drive through and the server Emma is often serving, she is very friendly, recognises me and my partner and is an outstanding example of an employee.

So I went to the drive-through here today, didn’t inspect the food until I get home, and ordered the wrap of the day, and open it up to just chicken in the wrap, I don’t know if it’s the area but when you order the wrap of the day and say chicken ya don’t mean just chicken, wow. Get your staff trained more guys to actually listen, happened the last time we were there they forgot to put a burger in the order but we still paid for it. Check all orders before leaving is my advice to you all!

Cold and disgusting. I would have went back but the queue was ridiculous. Will not be back. This is the same every time I have been here.

In my view this is the best drive-through in the area. Food hot, staff quick, orders usually correct.

normally good but on some occasions you don't get what you paid for and as I go through the drive through I don't check until I get home ....I haven't received things I have paid for....last night went spent over 14 pound and didn't get my cheeseburger ...I was distraught :)

A good McDonald's, safely off the main road but easy to reach. Eat in and drive-through. Food was easy to order and hot and tasty. Floor not completely clean, but staff did clean tables and attempt to clear the floor. Coffee good. Kids and grandpa enjoyed the food.

Every time we visit another Mcdonalds I realise just how good this one is! The staff are polite and seem efficient. The food comes out hot and with very little wait. I particularly like to come here for a breakfast drive through which is usually prompt and hot - no greasy cold hash browns here.

This is definitely the worst McDinalds in Northumberland', several times in recent weeks there has been no porridge or fruit bags available at breakfast time, we have had to drive to Blyth McDonalds where all breakfast products are always available, the staff at Blyth are much more helpful and polite, it is also much cleaner. The approach to McDonald in Ashington last week was filthy with rubbish and food debris strewn from the walkway to the entrance which was being trailed indoors, I don't know who the manager is but he needs to address stock and essential cleanliness and customer service, do management ever reply to reviews

I found a long hair in my double cheeseburger ! Buried inside the burger and not my hair colour it was blonde i am a brunette! The hair was also never ending as i pulled it out and wrapped round the cheese too! Never been so disgusted in my life!! Awful when mcdonalds itself and double cheese burgers are my favourite... absolutely put off!

I use McD's in different places as the food is predictable. This was far from the best, a poor environment, poor food and poor service. Wont be going back.

Got a wrap of the day and I've seen more chicken in a vegetarians stomach than I did in this wrap ..

Intento siempre que sea positiva, pero este es el McDonalds hoteles más sucio que he tenido la desgracia de visitar. Después de comprar mi comida y mirando todas las mesas que tenía mi opción de todas porque era el único cliente (esto debería haber sido una advertencia) cada mesa fue diversamente cubierto en un variedad de alimentos. Como sabio cada cabina o silla estaba cubierta de un tipo diferente, pero igual de mucho.

I've given this place many chances and I don't know why! Every time the food is cold, dry and poorly cooked. Service is slow and miserable.

Just as you would expect, good food at good prices. Don't go here expecting the best food you've ever had, but is decent for a pit stop.

My wife and I made our first visit to this establishment today as a treat to our two grandsons, while sitting with our 9 & 4 year old grandsons who were eating their meal,mothered was a group of 6 teenagers sitting in the corner making a nuisance of themselves, the language was totally unacceptable and I had to ask them to curtail their language in front of my wife and grandsons, the manager/ supervisor was no where to be seen. We left in total disgust at how these ' plebs' were not confronted or asked to leave the premises, this was our first and will be our last to this establishment.

It's a McDonalds. With the standard menu, standard service, standard staff, added extra chav's at certain times. Grand for a drive through.

Fuimos a este establecimiento con mi esposa, hijastro su novia y su pequeño para una rápida comida agradable. El servicio fue rápido, sin embargo, la orden era incorrecta, se preguntaba por qué cosas faltaban y dijeron no ordenados. Mostró el recibo y estaban ordenados... ninguna disculpa a un suspiro y gruñir para agregar los elementos faltantes. Fuimos a una mesa así para poder disfrutar de la comida y de inmediato fue notado la comida estaba tibia. Tomó ciertas cosas atrás y me pregunta cuál es el problema... les dije y fue reemplazado por lo que parecía la renuencia.

Como dice mi título es una comida de McDonald's MCDONALD'S en los gustos de la misma vas porque quieres un McDonald's no es cordon bleu! Mi principal problema con la rama ashington es que cada vez que vamos en que normalmente es de pocos meses...

Hemos visitado en unas cuantas ocasiones y no importa a qué hora del día es la comida es siempre tibia y fría y se siente duro como ha sido sábado durante todo el día. El servicio es muy rápido y con una buena relación calidad-precio, pero no volvería, ya que siempre es una decepción y a menudo tienen que recalentar comida.

Another Typical Mcdonalds i try to avoid this one only because its hard to get parked and very busy only go if i have my arm twisted

I rather defecate between a bread bun and slap some tomato ketchup on than eat at macdonalds. Complete and utter shambles.

Food was dry and tasted stale.Double cheeseburger, sweet chili chicken, chicken mayo and fries. None was enjoyed, which is unusual as we use Mcdonalds a lot and always enjoy it. This is the worst one we have ever been to.

Visited early afternoon, but fairly busy. Was told that there were no hot drinks as there was something wrong with the machine. Another staff member told our server that I could have tea and showed him how to get water. He then dropped the tea and walked off. 5 minutes later I asked if my order could be completed and was served the cold food that had been sitting on the counter. Patience now stretched, I refused to accept it and waited another 5 minutes for the 2 meals and tea to be redone.To complete an awful visit, a child near us threw up all over the floor, 2 women puffed on e cigarettes in the queue and the toilets were an utter mess.

Typical edible food in familiar surroundings.Ice creams always very good.Not much more to say really.

They can never get the simplest order right. I would always check your order before you leave. The place inside isn't very clean but the drive through is hopeless last time we decided it was easier to go is ideal had a fifteen minutes wait as they kept giving the fries to the drive through

Food and drinks very pleasant, all up to the usual standards, and good service. Floor a bit sticky and bordering on slippery near the disabled lavatory. Edges of tables not very clean (poor design), some rubbish on floor inside and outside.