Mcdonald's Restaurants in Redditch

Served fast but all cold Big Mac and chips both cold My daughters was the same, cold throughout Chicken nuggets was ok Bad experience all round

Nobody on till. Asked the chap who appeared to be manager on duty if anyone on till. Reply no not at min and continued dispensing drinks ignoring the fact that he could have served us as he was only looking at the screens n dispensing and there were also 2 others doing this 😡 Very poor customer services

Fabulous service, couldn’t be more helpful, food piping hot. A stressful day but ended well with this treat

Completely the wrong delivery. Phoned Macdonald's and the response was totally rude and blaming Just Eat and Uber and the phone was put down. Now Just Eat and Uber don't cook the food or organise it going out to the drivers. So disappointed, had far too much food delivered which should have gone to whoever ordered it and didn't get mine. So much waste the manager at Macdonald's obviously doesn't care about, let alone customer service. Be very careful if you ever order from here.

What is the point of ordering and paying ahead of time on the app only to wait 20 plus minutes in store for a simple breakfast order? Whilst my order remained static and "in progress" on the board, Uber and Deliveroo drivers et al, were served and dispatched in very short order, leaving other customers very annoyed, myself included. I think you need to be honest and tell your clientele that you prioritise delivery orders, because that's what it looks like.

I must congratulate the staff at macdonalds today! We called in for a takeaway mcflurry for my daughter and the queue was so long I just thought "oh here we go, bloody covid". However, the chap working front of house was doing an outstanding job making sure everyone was in the right queue. He was also extremely friendly and took the trouble to speak to everyone in a kind and considerate manner. Staff inside were very busy but also very polite and although we didn't eat in the place was very clean.

Went to have early lunch today before cinema visit. Always eat there when visiting Redditch. Food very acceptable as usual but what always makes it great is customer service. Cheerful counter service and absolutely charming table service. Always lovely service however busy. Thanks to all staff

The worst burgers ever! No flavour, no seasoning, first McDonald's in quite a few years but still as bad as ever

Hi great food quick service and friendly staff . Clean toilets and also clean in the eating area thank you

Visited late one evening when the shopping centre and the restaurant was very quiet. Food was fresh and hot, friendly staff.

It is not often I do a review on Trip Advisor, but just had to make sure that the superb service I received tonight from the team at McDonalds in Redditch Town Centre didn't go unnoticed. My little boy wanted a cinema party and then to go to McDonalds afterwards. It was a large party - there were 22 of us - 17 children. I pre-ordered all the food by email and reserved an area with Naomi, who couldn't have been more helpful. When we arrived at McDonalds, I was told that the food was all ready for us (they must have gone up to check with the cinema on the film's finishing time which was great); all I needed to do was to pay for the food and they'd bring it straight over. Brilliant! The order was absolutely spot on and all the kids were happy. They even accommodated some last minute swaps on drinks. They'd decorated the tables beautifully, they had even written my son's initial on the Birthday cake in candles. And even sang Happy Birthday twice because we hadn't got our cameras ready!!! 😂 Nice touch and lovely attention to detail. They'd got all the straws and sauces ready for us, anticipating everything that the kids might want to make the party go smoothly. It was all managed brilliantly and the kids had a great time. But, this is where I think the team, and especially Ryan, Naomi and Nathan, really excelled tonight. In the rush to drop all the children off home as it was getting late, I lost my phone. Hadn't realised until I got home so I rang the store and they did a thorough search of the store which didn't turn anything up. Ryan even checked all the bins for me to see if he could find anything. I thought it might be helpful to go back to the store and have a look, but still nothing. I went home again feeling rather upset that I had lost my phone. Meanwhile, however, It turns out that Ryan had gone back to the waste area and done another thorough search for me. Luckily the Find My IPhone app was bleeping on my phone and he managed to pull out my sauce-covered phone from the waste. I must have thrown it in the bin whilst clearing up!! This was very kind of him. Thank you guys, you showed truly exemplary customer service tonight, well done. My son had a superb birthday too! Great idea for a party 🎉🎉 xxxx

I was really looking forward to the new veggie wrap, when it came it was really disappointing 1 slice of soggy tomato and a bit of lettuce. The filling was soft and tasteless, definitely won't be having one again. A few years ago they did an amazing sub of the day which was veggie but it disappeared....BRING IT BACK

McDonalds is the same anywhere you go, the same food, the same signage.. the difference is the customer service! I took our boys just after 10.30 am for Happy Meals and found the staff to be polite and extremely helpful. We had a nice visit, and will return if in the shopping centre again.

Usual McDonalds fare which can be ordered by phone, although I have never tried it. Usually busy with 'young generation' particularly at school time. One has to congratulate them on general cleanliness of the place. Usual queue at counter, but this is normal at busy and popular McDonald's. Food pretty consistently average offerings. Can get service with a smile if you initiate this feature, but staff on the whole very efficient and professional. Not exactly the place for over 70's first choice, but conveniently placed for quick snack. Not room to swing a cat, so disabled scooters not really ideal.

We popped in for a quick coffee whilst out shopping. It's a busy branch but appears to be well run. The coffee was great. The only thing that did put me off was the constant 'pinging' sound that told customers when their orders were ready to be collected. Surely you don't need such a loud audible alert? People waiting in the queue will be watching for when their number comes up without the need for the intrusive 'PING' every few seconds.

I do have to say this MacDonald's situated inside the Kingfisher shopping centre is a great place to meet family and friends. Close to parking, close to the cinema and of course the many shops. Its a shame the food is terrible, but the kids seem to like it, they certainly woof it down, i just wish i could get a burger like the lovely photos are showing. Am i mentally incapable or are the self ordering machines hopeless, got to say no one else seems to use them.

Hi we called in here with my granddaughter and had the breakfast she love it , great coffee also staff very good

yukky icecream, noisy, luke warm coffee that was disappointing because we often get coffee on the go there and it's been good in the past. McDonalds need to get their act together re their icecream and fruit...poor and mean

McDs has gone downhil. Coffee is weak theae days and the burgers are being served lukewarm. My wife usually eats two but this time turned up her nose even at the donuts. I hate to admit it but her taste buds were spot on this...

Why do I always get cold chips when I ask for hot ones every time? The staff are rude the restaurant is cold, I even got a voucher for a free meal after my last visit! It's in the bin!!

The best McDonalds in Worcestershire! This McDonalds is in the Kingfisher Shopping Centre, Redditch ( Opposite Wilko! ) Overall, a great meal!!!

Dirty, over priced and smaller portions. What is happening with Mcdonalds. They never used to be like this.

Went to McDonald's today chicken nuggets and milkshake.stafe courteous and polite nuggets we're hot and fresh milkshake creamy Kingfisher shopping centre would go again

Dirty floors, staff are rude, tables unclean - we left without ordering it was that vile... I actually took a photo and complained to McDonalds it was that awful, but never really got anywhere with it - I'd never eat there!

Decent food to be fair (when we eventually all worked out who's it was) but the ordering system was invented by Argos in about 1965 and not many Redditch folk shop in their IMO anymore - I saw one bloke walk out because nobody knows...

Superb service that was fast and efficient - for the price what more could you want for in a maccies breakfast that cures a hangover instantly!!! Highly recommended!!!

Need more staff serving, loads of people waiting for food, place very small felt claustrophobic. Not sure how things could be improved here without moving to bigger premises which I'm sure McDonald s could afford with the space available in the Kingfisher Center.

I personally don't like MacDonald restaurants. This is no exception. The atmosphere is always noisy. The décor puts me off too and they need to be cleaner. I'm not apologising for being blunt, if people don't say it as it is, how will people know?!...

Value for money ,good efficient service,food always hot and fresh never had no complaints,Most people who work there are young ,but beentrained well

As today was quite warm so thought of having ice cream cone. Bought them with flake. Phew price jumped up from 47p each to £1.09. As for the ice cream was ok but the flake and cone tasted off. Don't think I shall be having...

So I get that McDonalds isn't a high class restaurant but when you make an order of 2 Chicken Mayos, 1 Cheeseburger and 2 Mozzarella dippers (which include a salsa dip each), wait 30-35 Minutes, have absolutely no apology for the wait, infant staff make...

Took my young cousin for a treat Saturday night - we had a great time at the cinema, but... the only eating option Olly wanted was McDonald's so we headed to this eatery - it seemed to be acting as the office for the PCSO's...

Where going to the pictures and decided to pop in for a bite to eat. The premises where dirty ( tables hadn't been cleaned down ) and the food was only luke warm. For what you pay for Mcdonalds I expect a lot better than...

No problems with this place, everything quick and fresh. Nice experience can't really fault it. Will call again when next passing through.

McDonald's what do you expect, same menu, same standard of food and cleanliness its just McDonald's sAme as anywhere else

Not really a regular at Mc Donalds but sometimes I visit, Bank Holiday so medium size queue, plenty staff serving, Took my order, took about 5min wait, 2m to service, great I thought but then I was forgotten 5 min plus still wait had to...

As with all McDonald's outlets, you know EXACTLY what you're going to get..... cheap, average, convenience food served by teenagers who have lost the will to live. The Redditch outlet fits the traditional McD's pattern to a tee, with guilty pleasure food, decent hygiene and...

Atendimento lento e lugar sujo. Perguntei sobre o pão sem glúten e o atendente não sabia do que eu estava falando, e simplesmente jogou a folha com as informações referentes a alergias no balcão.

we go here all the time staff redditch one is way to small for out busy town . some times i look in and walk past as there no seating and the que is out the door. but over all never had any issues with...

we do order a few meals as we family of 7 but we always have our meal wrong kinda just think one them things now best sit in there so you can make changes then go though drive though as you have drive all way...

Well it served its purpose however a Big Mac Meal is quite expensive now, I asked if they had any mayonnaise even to purchase they were No funny out have it on a McChicken sandwich you would not expect for the sake of customer service...

getting worse and worse, service getting slower, staff getting more cocky, food getting colder, not a fraction of what it was when I were a lad

it's a makkies so a no brainer really. service is good and food too. better than makkies near me by moons moat which is bad and food gives you a bad stomach. can get busy with teenagers but that's makkies for ya

Due to the occasional long cues or no where to sit issue not bad place unless your on a diet! But great for the kids as every kid loves a macdonalds kids meal with a toy.

Other than the occasional long waiting or nowhere to sit issue generally an ok place to eat from well maintained and the general fatty fast food treats that we all love and for a cheaper price than something healthier.

Dropped in for a quick bite. Service is okay and food is okay, if that's what you are after. Nothing special - it's a Micky D's afterall.

Its a McDonalds - you get what you pay for. The usual 5 minute queues for not so fast cold food! Normally full of kids, so no seating avaliable

Its a McDonalds - you get what you pay for. The usual 5 minute queues for not so fast cold food! Normally full of kids, so no seating avaliable

Hi took the grand children to McDonalds they loved it the food was ok, it's always full so very hard to eat that's all I an say

popped in recently with wife and son, joined long que, still not served after ten mins, plently of staff behind counter, would have left and gone elsewhere but my son loves mcdonalds. food were good, but wasnot worth the wait.

Clean, good service and a well run franchise. No negative to apply and ideal location as not far from a superstore.

went to this mc,donalds recently and waited 12mins to be served, complained to manager who explained staff training in progress, my replie was, staff training on a busy sunday afternoon.??not good enough mc.donalds. the whole sellingpoint of mcdonalds is fastfood.? .sort it out mcdonalds.