Mcdonald's Restaurant in City of London, Westminster

I wanted the delivery driver to come to my door rather than outside, but regardless they did fine work.

Missing the nuggets & received a Tropicana orange juice instead of the Diet Coke we ordered. This happens too often

fries came cold and hard. selects where cold. don't know if it was courier or McDonald's but order for McDonald's took too long. food cold

The burger was not good, all I could taste was pepper. Do not recommend

i thought the delay was because food cooking, but unfortunately this time its all cold.

Missing item on order and food was very cold won’t be ordering here again

freezing cold no syrup and minus 4 hashbrowns

I received someone else order so not happy

Order never arrived, i ordered a breakfast meal at 10:37.. and it never left the restaurant. Every 10 minutes app updated to expect delivery between 10-27 minutes (it fluctuated) but it was still being prepared, then randomly after 12pm.. baring in mind McDonalds breakfast finishes at 11am.. i got an update saying it was delivered and i was charged for food i did not even see let alone eat.

Customers don’t do any order here look I m attaching picture no one have time to give or pack delivery. Ridiculous experience here if you want cold food than you can order here and Mcd managers teach your how to give answers

Worst McDonald's ever. I ordered nothing fancy, just a quarter pounder and fry, it took them 30 min to slaughter the cow 🐄 and bring the burger instead I got a big Mac, I complained and the stone could be more sympathetic to a simple task to exchange it with a quarter pounder, the french 🍟 was ... horrible is very weak word to describe it, overcooked, salty and tasteless, if I order a piece of fry rubber could taste better, wasted 30 min of my time for the most horrific meal in a lifetime , avoid this restaurant unless you are starved to death

They didn’t sent all my orders

the driver did another delivery before me so it turned up cold and stale.

Waited 23 hours for my mini mcflurry (slept on a table overnight and 1 chip) and i eventually went in the back and made it myself and got attacked aggressively my multiple armed workers but i enjoyed my mcdonald’s in my hospital bed. I then had a worker visit me in hospital and had a miny mcflurry viciously thrown at me

I was disappointed by the lack of hygiene at this branch. I observed three staff members preparing food without wearing aprons or gloves. One of them was also handling customer transactions, taking orders, handling money, and printing receipts, then returning to the kitchen to prepare food without washing hands in between. Another staff member was frequently checking his phone while handling food, which is quite concerning. These practices raise serious hygiene and food safety concerns.

Friendly and fast working staff, clean and tidy, much much better than any McDonald's in Germany

Worst McDonalds experience ever!! I ordered 20 Nuggets and got only 18. They gave me 6 PACKETS of sauce instead, that tasted extremly strange to me and my friends. The fries were soggier than ever and all of the food was cold. The toilets were flooded with urine and cleaning products. Absolutely disgusting! The service was unfriendly and ignorant but at least they were fast.

Got the absolute worst food poisoning from this place. Most disgusting McDonald’s I’ve ever been to.

Hands down the worst McDonald’s experience I’ve ever had. I walked into this glowing, LED-covered monument to incompetence and made the simplest request known to fast food: one burger. Not a combo. Not a family meal. Just a sad, lonely burger. Somehow, this took 20 full minutes. I don’t know what backroom ritual they had to perform, but I can only assume they were butchering the cow themselves, grinding the beef with their bare hands, and toasting the bun on a dying candle. This place is all shine and zero substance. A high-tech, chrome-plated disaster run by people who look surprised every time an order appears on the screen. You’d think with how long it took, they were crafting a Wagyu masterpiece instead, I got a lukewarm, slapped-together disappointment served with the urgency of a snail in molasses. Absolutely disgraceful. Avoid this place unless you have 3 hours to waste and the patience of a monk. McDonald’s, but make it performance art in failure.

Horrible service took 10 minutes for some terrible food

It's unhygienic and unpleasant to see bare hands touching beef burgers, tomatoes, or placing green salad into containers. This is basic food safety—please take it seriously.

I order 2 apples pie and they not send it with my order

Really fresh burgers very nice delivery man however the drivers NEED TO READ DIRECTIONS truly tho really great!!

I didnt get my drink it was opened in the bag

My bacon was burnt in my bacon and egg McMuffin. The store is tiny, very cramped and the service area is stressful.

Wrong sauces delivered, I ask for Bbq you gave me ketchup

They don't have a gluten-free option, very little variety.

Minecraft meal.... no MINECRAFT TOY... TAKIN THE RITZ........ SORT IT OUT..

Las dos veces que comemos allí en nuestra estancia en Londres 8 pm las mesas estaban sucias demasiado ocupadas sobre crowed demasiado pequeño necesita ser basura mucho más grande en todas partes dejadas en las mesas. Hoy mi hija y yo podríamos estar enfermizos... analizando el virus de Nora mañana en los médicos. Arruinó nuestra estancia en Londres y debería demandarlo. ¿Cómo tienes 5 estrellas en tu higiene alimentaria? También debería enviar en salud ambiental a esta hora de la noche.

It was not tasty, the nuggets and fries were overcooked and had an unpleasant smell and taste. The chicken rolls were half empty and wrapped very poorly.

Can't order a sausage and egg Mcmuffin without cheese correctly. 20 minute round trip to sort my order and not even an apology.

The dirtiest McDonald's I've ever visited. It's crammed with bacteria, and the employees don’t clean. They just look at you and do nothing. They might be tired just from looking at the state of the salon. Yuck! !

The worst place in the world very lazy staff and the manager as well they don't care about costumer they just going around and passing time to talk between them

Clean restaurant, quick service, friendly staff

A terrible MC Donald's with obnoxious staff

Quite a dirty MD restaurant Quick service and convenient option for food

For the first time in a long time of a Friday it all went well, but that Shepherds Bush shop is a waste of time. Takes your order always cancel, and then it takes ages to get your money back.

I think the Coco Cola and Mc Plant there are very bad.

Really too small. At breakfast it's tqke away only, downstairs is kept closed. Sin.

this is the worst McDonald's every time the chips are under cooked and frozen also the large chips is the same portion size as small chips.

never got my order right, it's been this way for years

missing both chips, drinks had no fizz burger was half off the box and tartar sauce leaking

Not had a McDonald's in many years and found it quite bland.

food was cold and missing several items

Food was cooked nicely at this branch compared to Kilburn and Notting Hill mcdonald's. Not everything arrived in my order this time unfortunately and no one let me know ahead of time. Otherwise positive experience.

Staff weren't very helpful or friendly. Food was cold and they left out a burger from the order and it was a large order.

Terrible fries, mayo felt off and the waiting time was way too long

Don’t go ! Rude Mystakes They refuse to accept their mystakes and to change

no brownies no pineapple sticks

200 mistakes in an order for 10 things is possible??? And yet it is possible! I understand that it is difficult for 10 people to make 5 meals and put them in a paper bag so I also put 1 star. They deserve it!

Feels like the service has improved a bit. It is very random with the amount of salt in the fries.

Very bad stuff working “Rayhan” is rude guy

FOOD MISSING HAPPY MEAL. I ordered this for my son, not very happy as now having to get something else for him. This is not acceptable I’m paying for things I never received.

My food arrived late and cold and there was only 12 nuggets inside when i ordered 20 im not happy with the service

Wrong order. Asked for bacon and egg and got sausage. Not happy

I came out of my front door waiting for the delivery and it never turned up. It said it's been delivered and I'm outside my house waiting for it and it hasn't turned up at my house.

It's macdonald s ...very quick service good team

All food arrived cold and drinks was half empty

Wrong food arrived had to chuck it in the bin

WHERES MY ORDER ITS NOT HERE AND IT SAYS DELIVERED

Take away. Bad food, the place was crowded. Staff was rude

En el pedido faltaban productos. Ya que pedí 2 packs de mozzarela y han llegado 1 pack.

It is a small place, the food is good, it has table service, if you have a stroller or wheelchair you have a problem, since the tables are downstairs and the toilet is the same.

First of all the order reached almost an hour late and then the delivery guy took off with the food without delivering and suddenly the status on my phone showed delivered. What kind of service is this, honestly disappointed

they was missing my big mac and my double cheese buger both of theses where for my twin kids for there dinner

ALL FOOD COLD STALE, mozzarella sticks hard as a rock as was nuggets, delivery man spilled all thru reception on himself all my drink no drink then BURGERS WERE COLD FRIES COLD BURGERS NOTHING HAD CUSTOMISED ABSOLUTELY SHOCKING WASTE LF MONEY I EXCPECT A REFUND THIS TIME

No suelo escribir reseñas, pero esto merece atención. Este McDonald’s no sigue ninguna regla de higiene. Ninguno de los empleados usa guantes. Manejan todos los alimentos y utensilios con sus propias manos, es repugnante. Inglaterra ha demostrado ser un país sucio. Asqueroso

People need to have a tick off list. Of what's actually in a bag because I just spent 15 pound I'm received one burger, no fries, no oreo ice cream. Large Coke and an apple pie.Because obviously i'm not spending fifteen pound to not receive my food and then have to fight with just eat for my refund. Every time.

Flavors in food and drinks different from those in Spain, I liked Cocacola better, very neglected and dirty.

Cold food, no straw, incorrect order.

I've eaten here a few times while visiting London. Food is good and people serving are friendly. This is a small place and sometimes can be busy so it's hard to get a seat to eat inside.

I ordered 8 cheese burgers and they send to me 8 hamburgers and my kids they are not happy disappointed.

It's rare for a restaurant to get all the items correct nowadays. Well done for not missing anything and for getting order correct with items removed.

Missing a patty in all my burgers how can this happen !

Clearly a rushed order and missed our fries.

delivery was on time , food was warm, milkshake wrong flavour.

order missing items, no stars no sauces. like how hard is it to get an order correct

Queensway McDonald's is of questionable quality. Is there a reason why I can no longer order from the Paddington restaurant?

burgers arrived squashed and 2 sprites were just fizzy water with ice

Manager who was working the morning shift on the 28th December very rude and took her time coming to the till and then after waiting 5mins for her to actually take my order she refuses to take my breakfast order at 11 am after wasting peoples time standing around chatting

the lemonade strawberry came in and it was upside down and it was fallen down i need a new one now because it has all fallen down

OUTSTANDING so fresh so great!! Best Maccas in the area. Hope driver tracker works better soon though

Food was cold, buns were not toasted properly, service took forever, rude manners and very dirty tables

service was terrible, had no sauces , got 2 top side buns on my burger , flurry was melted and staff were rude. also got my food in a delivery bag for some reason. would avoid

I had to order twice as my first order never arrived and it said delivered

FUMING DRIVER CAME HERE WITH A BAG THAT WASNT MINE NONE OF MY ORDER ARRIVED

Found a eyelash in both McFlurrys

never received any order not the order arrived

Absolutely outraged with the way the young man preparing the breakfast hot food NO gloves at anytime just his bare hands Food safety regulations here definitely not followed never again

Normally I try to avoid bad reviews however it's getting frustrating. So please be aware. For lunch items they will most likely miss something so you will end up walking out with a missing burger. Breakfast they will give you the opposite of what you ordered. Honestly could do better.

It was an item missing as the🍟 and balsamic sauce for the salad .

Sad place where the food is like the atmosphere, very demoralizing. A strong point: orders can be made in French 👍👍

terrible had to go and get soaked for 10 mins in storm

It was very cold and came very late. I will never use that shop.

terrible experience at this mcdonalds, staff were flustered, they were getting everyone's order wrong then when it came to my turn to get my food, the guy had his fingers in my fries 🤢

food cold took too long and missing ice cream

The chicken sandwich had no chicken and the food was cold

The fries were missing from the meal. The burgers were freezing cold. A refund just for the chips is insulting. Please can they be redelivered ASAP

slow by waiting 30mins be4 they started my order and changed the time to 20mins kater

Disgusting filthy place that send out nasty cold food, when you complain they lie. This is the night staff I am talking about. Nasty nasty people, I will be coming by tonight for my replacement food.