Mcdonald's Restaurant in City of London, Westminster

Always super busy always super slow service

driver dropped hot drink so no drink and a soggy wrap thanks alot inedible

If I'm too hungry, I don't have to eat. It's not comparable to Hong Kong. The price is higher and the level is lower.

If you know one McDonald's you know all McDonald's. The food tastes the same everywhere. And McDonald's sets this claim for itself. OK for short-term satiety

Visited on October 2, 2024. Extremely slow service, they didn't care if something kept beeping and flashing. Meat poorly seasoned, chips without salt (maybe due to some UK restriction). The overall impression of this McDonald's is terrible

theres no monopoly stamps on the burgers 😴

busy time slight wait no problem

Salad in my Big Mac was rotten and spoiled the whole experience sadly

Refused to let us sign for our food with some silly excuse about midnight. Unfortunately we couldnt eat there for that reason.

Food wasn’t fresh and was cold

I didn’t even get my 9 chicken select so I’ll enjoy my chips with a side of nothing thanks 👌👌

It takes a very long time to wait for the order, the workers just walk around the workplace, everyone does what they want, they walk around talking, the potatoes were not available and before they put it, it took 5 interesting minutes to be prepared, after my order, to talk about nothing

Did not include any tissues, any sauces or any straws for the drinks we orederd. Very bad service. Good thing was they were on time.

I have waited more than an hour for what?! To get my food cold! Very cold! If I have waited I would at least appreciate to receive it

This restaurant need , to be check from head office. The food always out of time rubbish, never fresh rubbish quality, that’s why the have bad reviews

The staff were incredibly rude.

Visited 09/09/24 between 10:30am-11:30am. Service was slow compared to other mc Donald’s branches I’ve visited. All staff were smiley, friendly and engaging with customers however the duty manager lady was not happy. Very grumpy and no smiling or even bothering to look at customers. I tried to engage in convo and also asked for ketchup to which it was just left on the desk for me to reach out. She didn’t look happy at all and for a company the size of mc Donald, she should be more approachable representing the brand. I was shocked to say the least. I doubt I will be visiting this particular branch. Not a big branch, however they have basement seating and a standing bench upstairs. Toilets available here too.

Coffee was damage and goid wss could,also missing some karri sour

I do not recommend waiting more than 2 hours

Small shop really not a sit down restaurant. Staff was quick and got the orders right. Fries both times we got them were a little soggy and no salt.

Drinks spilled throughout bag, cold and thrown about food

Food was appalling chips were all burnt along with chicken nuggets. 1 Fanta tasted just like water and the double quarter pounder was just a single one how hard is it to get an order right it’s a common occurrence at McDonalds unfortunately

this place has completely messed up my whole order I made

Terrible food and grimace Shake was just vanilla

Very slow. Staff ignore customers. Unclean.

Delivery drivers so great he heals drinks whole time incase it spilt thank u

Food came out hot, but the restraunt was just slightly dirty

Good for a quick meal. Friendly staff and fast service. Small and bustling place.

ordered a meal and extra. the extra was delivered but not the meal! waited for over an hour for the food. when placed the order, it was confirmed.

Driver tipped my drink over I was left with nothing to drink

The driver was incredibly rude

never received it wats the point of the code

Worst place to order I did not get my drink. I didn’t get my fries. I was so hungry and I was so upset.

Always a good call for a family stop to grab a bite or some refreshing ice cream or milkshakes. Seeing regular staff there illuminates the place is well organised and staff retention is high which allows for absolutely outstanding service, food and atmosphere.

Forgot my sauce for the 8th time

Quite small, but the service is very fast, and everything is very clean

Uncooked White, still half frozen chips You guys are smashing this cooking thing . Absolutely shocking

Half of the order was missing and it’s been a nearly a week and i haven’t heard anything.

UTTERLY TERRIBLE AND WE HAVE TAKEN PICTURES TOO WANT MONEY BACK INDEED! Yet again food late so late, yet again missing item the sweet chili sauce and half the fries bagged seperate to not be shown they weren’t even half full everything Cold BIG MAC AND CHEESEBURGER OLD OVER COOLED HARD COLD TOOK PICS NONEXTRA SAUCES NOTHING CUSTOMISED ALL FOOD WRONG UNEDIBLE so much we threw on the bin almost £20 worth of food can’t eat so bad late cold hard missing too! Full refund needed! Again have pictures

great but I have given nothing to certain drivers and had a great experience from them this time I contributed £1 and the courier did not give me the impression of great fulness

The driver told me to leave my door and come downstairs to collect the food from him I had to leave my young siblings alone to collect my food this is NOT WHAT I PAID FOR

sh …worse service,sh worse burgers….worse McD ever omg I never writes reviews is something brutal what u can imagine about fast food…burned patties burns chicken….seriously

Good, does everything you would expect from a McDonald's, just the music is too loud downstairs

Needed to pay with cash. Manager was pleasant and accommodating.

There were a lot of missing items, my order was completely wrong.

Delivery was perfect. My issue is McDonald’s. the hot chocolate and latte sent we’re basically so diluted it was just tasted like warm water

Waited 15 minutes to get the food (we are speaking of 4 items with no changes to be made). Are we sure it is a Fast Food chain?!?

every time we order happy meal nuggets we never get the sweet and sour dip. which is for the children. they are very disappointed as it's not something we have at home. we don't get napkins or straws. just not what you expect.

We arrived here late on Monday to grab a burger, the kitchen can best be described as understaffed and in chaos. It took us over 20mins to get our order. The burger was burnt, the fires were cold and the salad was messy. If you are looking for late dinner options, look elsewhere

Too small the meat and cheaken of the burguers

Worst coffee ever. Tastes foul. The coffee machine may be overdue a service clean. Stinks and tastes foul

Dining area is cramped and toilets are dirty. Good food and service.

shocking most of the order was missing not for the first time

suprice 4 me was the food arived fresh and hot, not surprise they forgot about my extra sauce and balsamic dressing like always.

Shocking yet again! All the drink was spilled the straws couldn’t use all wet ice cream melted as he was riding for 15mins before my place the food was warm not hot the fries half full cold disgusting the burgers cold no extras I paid for the wrap HORRIBLE DRY DISGUSTING was so bad won’t order from here or this site again want a refund twice in one day! Where’s my fruit bag too!!!

I always had a bad experience in McDonald's bayswater .. every time I ordered drinks they give different one.. like now I ordered 1 med toffee latte and they just give me just a latte and it's cold one.

No sausage in my double sausage Mc muffin.

I'm so disappointed never gave me my dinner deal and it was just nasty food

Absolutely terrible. Burger meat and fillet fish burnt to a crisp. They simply do not care but will take your money.

delivery bag was open.. Nuggets and 2x chips missing.. 2x milkshakes spilled over all like water.

If there's a worse McDonald's, I'm yet to visit it

My order was very late, very cold (couldn’t eat the chicken select), wrap unbelievably cold, no straw for the milkshake or drink. Spending £22+ and refunding £8 was appalling. Check my order history and check if have never make this complaint before. Please I want a full refund (the chicken select is un-eatable (still have it in fridge honestly), I cannot eat it. Too cold.

This place is messy and dirty. I've seen many very clean ones.

Amazing delivery driver 5 stars !!

The driver stopped on the way here. I don’t know what he was doing but halfway here he just stopped and didn’t move for 20 mins. The food was stone cold and disgusting.

The food was cold, the delivery driver left my food at reception on a side not even with reception, my drink coke was water.

Nice McDonald’s on the high street. Seating is a bit limited. There’s just a few seats downstairs and nothing on the ground floor.

please I have not receive my order, and this midnight

the chichen mayo burgers were ordered with No Mayo they all had Mayo in them

Nice food. Fast service. Busy road, but nice seating area downstairs Unfortunately one of the bulbs was flickering and upsetting our eyes. We had to move tables and finish our food fast

I didn’t get the mozz bites sauce and no straw

no serviette - no tomato sauce

You know, McDonald's food. Exactly what you think it'll taste like, exactly the portion size you expect. I'm only bothering with a review because in my limited experience (twice), delivery was very quick, so the burger still tasted pretty much as it does in the restaurant, and my mcflurry arrived solid.

excellent delivery for my next event delivery person

I did not receive my medium Diet Coke and I didn’t receive my milk, I would like a full refund for the else items please, Thanks !

Middle of day & the food is like this-disgusging Every meal Every item cold dry this has to be old food

Hi I’ve got ordered a few to times and everything was very good.But this order was late, cold chips,cheese burger with all the sauce,pickles etc. I had ordered cheeseburger wi

I didn’t get my food one drink was left in a broken bag in the rain!!

The food was cold I expected a full refund but they only offered me just over £5 that is not acceptable on a £15 order

Good service even if you are early in the morning

I’ve just ordered happy meals for my children waited ages for it to come for it to arrive with no chips what so ever I want a refund

The food was cool as the driver takes the food out of the insulated bag and carries it up to 5th floor from the street!! It needs to be kept in the bag until delivered to the customer!!

For vegans who want a quick solution it is very good

It's very small and the sitting area is downstairs without any natural light coming in, which makes it a bit grim.

You forgot my 20 chicken nuggets

Disappointed been having a lot of issues with my order especially from this branch , ordered a milkshake received something else instead because the machine is broken ? Why have it up and charge people extra if it’s unavailable you can simply put it out of stock ???

The driver clearly took one of my items that I order two off as he was smiling about it

Drink spoiled rest of order. Then I realise it’s wrong order

Not fresh, the toilets were not fresh, and not cleaned, downstairs was not clean, the tables were dirty.

Food cold and fillet fish bun burnt and chewy, enable. Really not good. Should take care to paying customers

Large Cheeseburger Saver Meal have received small burger not happy PAID LARGE MEAL

The drink was destroyed. The driver came back without my drink

Forgot syrup for pancakes hot chocolate spilt everywhere. Food was nasty and cold.

Coffee spilt everywhere all over food

Your average mcds plenty seats downstairs.

Order delivered was completely wrong

Order arrived later than expected.

Took over an hour to arrive. Food was cold and soggy

Disaster... placed the wrong order. The chicken in the wrap was mushy, inedible, the salad was wilted, only the ice cream was ok. The toilet is dirty.

They forgot food items for take away on 3 separate orders , so if you like paying for food your not gunna eat this is the place Also the food we actually got missing sauce and other basic details , place is a scam