Mcdonald's Restaurant in Dumfries & Galloway

Really need to do something about the environmental damage done around this place. I know it’s not them that drops the litter. I know they even have litter pickers which do a decent job. More needs to Be done to prevent the litter issue.

We (family of 6) ate here yesterday. The place was busy, we spent £35. My order was brought to the table, realised they had given me the wrong meal. I don’t think I’ve ever written a bad review, but on principle I informed a staff member, said I would eat what I was given, but would it be possible to refund back the difference. It was about £1.50, just on the principle of the matter. The staff member said he would speak to the manager. I had half eaten my meal, the staff member returned and said the manager would see me and refund me now. So I left my meal, went to the counter and he pointed out the manager and said something to her, I assume pointing me out. The manager (female, didn’t get a name) left me standing as she served 3 other people, then looked at me and said she will be several more minutes. At this, I said I would like to eat the rest of my meal (baring in mind it wasn’t even what I ordered and was now cold). I appreciate anyone can make mistakes, I wasn’t bothered that my order was wrong, but the disrespect and ignorance shown was out of order. Hence my rating. And no surprise, I didn’t get a refund

I went to Mcdonald to order food and when I got home there was two things missing on the menu this is not the only time it has happen

The male staff member that used the public toilet failed to wash his hand prior to leaving, then went straight into the kitchen. I don’t care if there are hand washing facilities in the kitchen, this demonstrates the lack of personal hygiene/self respect of their employees and the businesses attitude towards basic training. Never to return.

I went to McDonald’s today and Cheryl is probably the nicest worker I’ve seen she is always enthusiastic and bring such great energy. She always has a service with a smile 😃. She deserves the employee of the month.

asked for extra pickles, absolutely amazed with the amount I got. whoever made my burger needs a raise

I went to this restaurant for lunch on 26th May 2023. Tried and enjoyed the McPlant burger. Service was quick, despite a lot of customers. The only negative was that I was not allowed to use the on-site toilets, whilst others were granted access!? I asked the staff member (Khaled) for an explanation but he just ignored me and walked off. This left me thinking "WHY ME?". I phoned the restaurant later that day and spoke to a lady who I assume was the manager. She seemed surprised by what I told her, and struggled to find a plausible reason for what happened. She apologised and promised to investigate. I assumed she would phone back with an explanation but I didn't receive a call. Can anyone from McDonalds offer an explanation?

Disabled housebound mother who has lost money on EVERY ORDER from this restaurant. Manager is selling items twice to build P&L and/or staff are robbing at cash up. Either way we are sick of paying for items that are missing with no refund. 4 orders this month alone without desserts included. Will not be using ever again.

A lot better since one of the employees has left and started a new job as an electrician. Staunch review

Ordered a drive through meal and wascgiven the wrong burger. Asked for a crispy chicken Italiano and I got a burger which was cold and tasteless. Couldn’t eat it 🤮

Ordered through just eat they accepted the order then comes up delivery driver on there way to find out a message comes up 2 hrs later saying they have cancelled the order due to they can’t make the order totally waste of my time and really not happy and so not happy waiting 2 hours then to be noted it’s cancelled what a waste of time they really need to update there app is totally rubbish

Everyone was just doddling around the kitchen! No urgency what so ever! And to top it off the meal was missing 2 items and 1 burger was wrong (out of 2) can’t even get a simple meal order right! Chips had been sat out and cold. Slow service

Always a friendly MacDonalds fare, and really well cooked and served. Often busy at rush hours, with long queues

We couldn’t fault the service we received at McDonald’s Dumfries when we visited. Guided to our seats and asked if they were ok. Easily ordered food and drinks via app. Meal for 4 at £26 - very good value. Food arrived promptly and was hot. Excellent service. Clean and tidy.

One drive through cock-up can be excused but though I seldom use this restaurant I don’t expect a mistake every time I visit. Ordered items paid for and missing on one occasion, wrong items on another, and again, paid for order today and and ended up being overcharged for a third time because the larger items were not included and replaced with cheaper items from the menu wrapped in the paper of the item I actually ordered. This is happening a lot and no one at the restaurant seems to give a flying fig. Not at all satisfied and still waiting for management to call me back. I won’t hold my breath. Absolute rubbish, run by children and managed by managers who couldn’t manage a p.u.i.a.b!

By far the worst McDonald’s I’ve used, regularly get order wrong staff incapable of accepting responsibility for getting wrong order. My grandson who is unable to eat cheese likes to have a plain quarter pounder no cheese, you’d think that wouldn’t be difficult to prepare, nope, wrong, would appear even when ordered and a sticker on the box NO CHEESe it still comes along with cheese, on returning it the assistant still argues it was with cheese! Despite it clearly stating on the receipt and the box. Eventually when new order arrives and the fries are now soggy... low and behold this is also wrong.. A new order with no cheese but big chunks of onion! My own order a chicken legend there was more mayo and lettuce outside the bun, inside the box, than there was in the bun making it a soggy mess.. This was my last experience on Saturday 11th I wish I could say it was a one off,however this is regularly the case I have previously worked for McDonald’s as a shift manager, and I’m fully aware of standards and training given I can only say in this store it is regularly poor poor service

Last Saturday 16/11/2019, I went to this place to get some breakfast, I arrived at 10.27, but got stuck in a queue at the drive through order point, by the time I got to the intercom to order, it was 10.31, I tried to place my order, but was told that they stop serving breakfasts at 10.30, I pointed out to the female on the other end of the intercom, that I had waiting in the queue, but she wasn’t having any of it and refused to serve me breakfast. I now find out that McDonalds have extended their breakfast time to 11.00, so why was I refused breakfast items.

Called in@ the drive through for a breakfast snack 1 - ORDER TAKEN INCORRECTLY - was charged for food i did not order or want 2 CHARGED FOR A BAG - why do i need a bag when i am in a car???? 3 I was not allowed to perview my order on the screen at the order point 4 WAS GIVEN AN INCORRECT ORDER 5 WHEN MY ORDER WAS EVENTUALLY DELIVERED TO THE CAR THERE WAS A MAJOR PART OF IT MISSING. The staff did not have a clue on the operation of the establishment DO NOT USE THIS RESTURANT!!!!!!!!!!!!!!

I'll start with the positives. The food was hot and freshly made, staff helpful and friendly and the place was clean. The problem is the same every time I visit this McDonalds - youngsters sitting in groups all clutching a single coke and just being rude and annoying and loud. Needs a strong manager to sort this out or I for one will not be back.

Clean, good parking. Customer service as always. Plenty of choices as normal. Good opening hours. No complaints at all.

The maccies was actual peesh, nae need to give me stone caul food when am just wanting a gid feeding. Wouldn't get this kinda carry oan at the Maccies in JB, it's bloody chit hot down there liiiiike

My wife went through the drive through for 4 meals - had it all written down and everything - however when home noticed that 2 of the meals were completely wrong - one was even chicken in stead of beef - don’t like McDonalds at the best of times - like them even less now

I visit McD's when I'm in Dumfries. The last 3 times I've ordered food they have either forgotten stuff I've ordered or given me the wrong item. I ordered on Sat a breakfast wrap, but was given a bacon roll instead!! They don't even sound the same. I was really disappointed as I was looking forward to having the wrap. Not had any in monrhs. If I had wanted a bacon roll I would have ordered that. I didn't realise I'd been given the wrong item until I'd stopped at a layby on the bypass. Don't think I'll be visiting anytime soon. McDonalds your staff are pleasant, but please ensure they're giving customers the correct food.

Ordered my meal at the screen. Once I was home I realised that they had given me the wrong flavour milkshake! Gave me banana and it was horrible. Got a double burger and it was so burnt I couldn't eat it! Disappointed to say the least. Fast service but unfortunately poor quality and wrong item.

Yo siempre la experiencia de un servicio rápido en el McDonald's y la comida es normalmente siempre caliente. El único problema de este restaurante es la cantidad de adolescentes como descansando en un hotel. Que comprar una bebida/McFlurry y sentarse allí durante horas. Lo sé porque yo en coche por dos veces este MCDONALD'S / tres veces cada día. Sin embargo, supongo que es mejor que estemos en McDonald's que en las calles. Preferiría que fueran seguros y felices en McDonald's de vulnerables en las calles. Hace que te das cuenta de que la ciudad necesita desesperadamente un lugar para jóvenes a socializar.

Called in on our way back from Kilmarnock a very busy place.Placed an order for 2 apple pies and 2 coffees did not queue long,staff are very nice and helpful

Paramos aquí para tomar un café y un pastel, y nos sirvieron con una sonrisa amable. Buen café y magdalenas muy bueno. Los sobrecitos fresca leche debe ser mucho más grande, pero que se aplica a todos los Macdonalds. El lugar estaba impecable, así como los baños y nos gustó de los contenedores de reciclaje. Precios competitivos.

Simplest of orders...2xCreme Egg McFlurrys and I still somehow receive the wrong food. Got 2x Caramel McFlurrys instead. Went through drive-thru so by the time I got home and noticed it wasn't worth the petrol to go get it corrected.

Have been to this restaurant quite a lot quick efficient service my only criticism is it could be kept cleaner and tidier a lot off staff behind counter not enough the other side

Este es un muy concurrido para llevar, pero el estándar de servicio y calidad de la comida es estupenda. Estacionamiento y doble en coche a través de puede llegar a estar muy concurrido en fines de semana y horas punta. Cuenta con wifi y un...

If only they did all day breakfast was soooooooo dissapointed to hear they do not do all day breakfast and also most times i order a caramel flavoured late on drive through i dont always get caramel flavouring happens often do anyone else reading this double check morning staff were friendly

called in on the road home from visiting got cappuccino and some food for our grandson people serving were unsmiling and not interested and it showed in our purchase stopped in next lay by to eat and drink food cold cappuccino cold ended up throwing it all away left message on there website complaining re this if we hadn't been travelling south and short of time we would have went back to complain we use McDonalds regular especially consett which in our view is excellent and a complete difference in how a place should be run

Quarter pounder only warm fries soggy kept warm too long. Cannot recommend at all. Better to go hungry

Had a cheeseburger and chips with mcflurry was the absolute bomb only downside is watch out for the wee neds there a pain haha

Sits just off the main road from Dumfries to Kilmarnock via Thornhill and provides a great stop to ward off tiredness with something to eat and drink. Can be very busy and expect to queue. Not the largest of car parks - it has a drive through of course.Just across the road is the bizarre sight of a full scale Rhinoceros and her calf standing on top of what was a bus shelter. This is worth a close look via the pedestrian crossing. It was part of a project to enhance the area.

Nice and clean, although lack of seats as groups of young adults hogging areas with just 1 drink between them, others drinking the milk sachets designed for in your tea.Last time they were using the power socket to charge their phones.Don't agree with the touch screen ordering, would rather speak to a human being. Food was ready quite quickly, all nice and hot.My son's kids burger came with onion, relish, gherkin on it. Would be better to offer this as option. Ie plain or loaded burger.?

New system in place, when you enter there is a pillar with computer screen for you to order and pay for your meal and book a table delivery. I went to service counter and ordered to beef burgers and two drinks and when order no came up on screen it was ready tp collect. I seemed to wait a long time when the order came up on screen please collect. I went to counter and asked for my order and told it wasn't ready. I told them the screen said it was ready and I wanted it now. My order was delivered a short time later. The place was busy and my wife got one where the computers were. Kids were sitting playing them and ignoring parents who shouted on them and ignored their meals which were getting cold and parents were getting upset. We are over 65 and the wife wanted a burger. The meal was only £7.36 for two burgers and two drinks but I was not impressed. Takes to manager who said it was McDonald Policy now.

Chips all ways cold but a part from that the place is great why can't they make chips as and when they need them

Probably about average for a McDonald's really..very quick to take your order .have to wait a little for food though .staff friendly and fairly helpful..seating area not very good all spread out ..tables not very clean bins full of rubbish ..just a convenient quick stop for refreshments .

If you can, go elsewhere. Food is terrible.Only use this place due to it opening early and is on Euroroute. Not much more I can say other than it really is the worst Mc Donalds I have ever eaten in. If anything, its getting worse.

Been twice now since December and both times good service and hot food, kept clean, location not the best though wud prefer if more town central.

Called here for breakfast we usually have the big breakfast but that's now finished and been replaced with a sausage and bacon roll. Well where do I start we ordered said rolls and they were brought over to us I took a bite out of my roll and the bacon was cold and the "fried onions" we're obviously just out of the fridge my husbands was the same so we took them back and got fresh "warm rolls" they were exactly the same so they got returned too. The manager was so ignorant and told my husband "we don't cook the bacon that's the way it comes to us" needless to say we got our money back and left without breakfast. Will never go here again.

Plenty of space in car park. About 11.45am on Friday(today). Could have done with more staff. Gad to wait some time to get served. More staff came in about 12 noon Cheese burger chips and juice for two just over £6. Meal was quite hot.

Went here for a treat I had the pulled pork wrap, it was cold! Which made it not very nice,the kids enjoyed theirs but they only had a happy meal.only come here every now and then but the service is slow even though there seems to be too many staff. Not saying I wouldn't go again as the children love this treat but if there was somewhere else to go for kids I definitely wouldn't come back.

Really slow with order when establishment was really quiet. Although we waited for our meals it was unusually hot for McDonalds so not all bad.

Chips always cold never warm apart from that food really good they should do the chips as and when need them so they will be hot not leaving them in fryer in till someone comes in

Nothing ever seems hot when we come to the McDonald's in Dumfries the burger is hot then the chips cold or the other way about its a shame really cause everyone loves a McDonald's

Ended up here late one night when all other eateries in Dumfries were shut. OK, it is only McDonalds, but the food was freshly cooked and one of the nicer McD meals I have ever had ;-) I am sure experiences vary according to time of day/staff etc, and wouldn't normally review a McDonald's, but wanted to thank the staff (which I suspect happens rarely in the fast food world!)

assistant manager and to be accurate her name is Kelly she didnt want to give me her surname but she is the first assistant manager been very rude and racist to me this morning ..... in the end I didnt get served

Always clean and tidy, good service - we counted at least 19 staff the other night! Toilets always clean too and car park kept tidy. Usual McDonald's fare - can't beat a McDonald's ! Staff always polite and helpful.

Run of the mill macdonalds so we should have been happy but it was dissapointing as our food was not warm and our "plain" cheeseburger was not plain it still had gherkin and tomatoe sauce in it and they had forgotten to put in the sachet of BBQ sauce we had asked to have. Would have returned and complained but we were using this a a drive through on our way home and couldn't be bothered to wait for new hot stuff and my daughter didn't discover it wasn't a plain cheeseburger till after we were already back on the bypass. Come on staff - make sure your orders are HOT and CORRECT

Never been to a drive through before. Boy was this fast. Bought two Happy Meals for the grand-daughters. They seemed to be happy enough. Maybe it was the free toy or game they really wanted

So you know what your getting. Except there was a spell they kept making mistakes with order so even though not happened for a while, I still always check before driving off. They still rately remember nugget sauces. Check before driving off!

As this is the only McDonald's in Dumfries, I visit it a lot for kids treats and quick meals. It is always a surprise when everything goes right with a visit here. At least half of your orders well have things missing and the staff are indifferent to you consistently. The food, when you get it is fine but takes way too long. Expect to hear the words 'could you park in bay 3 while we get your order' a lot when you use the drive through, then prepare for a 10 minute wait. Make sure you check your offer is correct before you drive away.

when i was threw dumfries last week i stopped off for a snack the 1st thing is it looks better than it did years back unfortunatly you can smell the food from the cashnd carry not in a good way the burger was erm well not the hottest the chips were the same my tip is turn right instead of left and try the local chippy better food chaeper and better for you

I sometimes stop here whilst driving to England and for what its worth my wife thinks this review is a bit harsh but she was not with me so was spared the dried inedible experience.I feel sorry for the seagulls that had to eat this fare as it turned out to be quite expensive,one mouthful for just under a fiver still the coffee was ok.

Was impressed by the new lay-out, bright clean and modern. I was a bit lees impressed by the service - it was very slow and the serving staff looked as if they were bored out of their minds.The food was more or less typical of a generic McDonald's meal. Was "okay" but nothing great to write about. Will I go back? Well maybe if no other options are available.