McDonald's Oswestry in Shropshire

Bins were overflowing, the floor was dirty and muddy and the service was the slowest I've ever experienced.

35 min wait for 2 drinks and 2 breakfast muffins. Some people were waiting 20 minutes just for 2 coffees. Won't be coming again.

Drive-through service has improved since I first posted a review several weeks ago, which is good. Orders (from my experience) placed at the payment booth are generally now ready at the next booth when drive-through traffic is light, when busy it's likely you will be pushed onto the next booth or a parking bay and in these cases you should then be prepared to wait for 4-6 minutes (1 to 2 woukd be better). This is still not perfect when the whole idea is to get fast food, but I've seen improvements in overall service. I really do wish however, that when you place an order and say to the cashier: "that's it thanks (or similar)" that the person taking the order wouldn't then start to say:....."would you like that as a meal.....or....do you want fries with that?" NO ..... thats it means ... (guess what)... (yes) thats it! (That's also why I don't say 'thanks' a second time (if you're reading this dearest cashiers) as it's really frustrating that you put a scripted corporate response ahead of listening to me). Still love a McDonald's, though.

Too many people waiting in small area, getting in way of order boards. Waiting roughly 25-30 minutes for 'fast food'. Pleasantly surprised that our order was correct, as we had a couple of things customised. Food was really hot. Only complaint was the waiting time but I'm sure it will improve once the staff have more experience.

Total shambles this McDonald’s! Coke is flat and tasteless! Given us numerous wrong burgers. Chips rock hard, no salt, no straws and this was all in one order😂😂😡 Oh and this is how much mayo/lettuce is on the McCrispy tonight!!

I ask for extra onions in my burger and the beautiful kitchen staff load my burger with almost a whole onion every time. I feel like Shrek when I leave that place and I mean that in the best way possible. For a Maccies I can’t fault it.

My recent visit to McDonald's Oswestry was far from the standard you'd expect from such a well-known brand. Here's a breakdown of the experience: Service: Unfortunately, it was poor from start to finish. We opted for table service, and the food was practically thrown onto the table, with drinks spilling in the process. To make matters worse, part of our order was completely forgotten. We also noticed staff carrying orders outside in bags, swinging them around carelessly and stopping to chat with friends—completely unprofessional. Cleanliness: This was, by far, the most concerning aspect of our visit. Every bin, both inside and outside, was overflowing, and only two tables were free from rubbish. The rest of the tables were littered with leftover food and packaging. Behind the counter, it was a similar story—food scattered across the floor, and the prep area looked chaotic and unhygienic. Food: Despite the disappointing service and cleanliness, the food itself wasn’t too bad. It was the only aspect of the visit that somewhat met expectations, though it was overshadowed by the overall environment. Overall: The hygiene and cleanliness standards were absolutely shocking. It’s clear this location needs immediate attention, both in terms of staff training and overall upkeep. McDonald's should aim much higher in terms of service and cleanliness, especially when it comes to basic hygiene. Sadly, this experience was far from enjoyable. Rating: 2/10

Because I'm a fat person I stop by quite regularly, everytime I have been so far I have not once been passed food through the window and have been asked to park up. This is probaly the only mcdonalds this happens at all the time even when it isn't busy!

Quick service usually. The delivery driver free-for-all in the car park sometimes makes it awkward to use.

Bad service and didn't get the order right. We are in our right to complain and get the money back, but honestly the best way to complain is to never go back to McDonalds in Oswestry. Apparently its so bad, they're thinking of sending in Gordon Ramsey.

Had a long wait for order so left without checking in the bag. Missing items and the customised burger was completely wrong.

Food was hot and served quickly the staff where friendly and helpful and the place was clean and well maintained

Excellent food of a good quality. Decent service by staff. Tables were cleaned as soon as vacated by customers. Better parking spaces than often used.

Came here for breakfast, place was really clean (especially the toilets), food was standard McDonald's, plenty of parking and tables with the wireless charging. What's not to like

Food order was quick and correct even though really busy.

Repeatedly getting short orders, 1 to 3 items regularly missing from order on drive through,serious pain to go back and get the " forgotten " items. Seriously the staff need retraining there

It's a typical McDonald's establishment, clean, standard food (of course), but the service was good and the staff are very pleasant. They appear to do their best in a demanding environment, and should be praised.

Every single time we have been here either something in our order is wrong or missing. Food is usually luke warm and the attention to detail simply isn’t good enough, avoid unless you have no other choice.

Put off going here for the first year, won't be rushing back. The simplest part - fries- were awful!

30 minute wait for 2 cheeseburgers

My 8yo could make food better. I don't think it's really that hard to follow an order. The first burger was wrong. Asked for no fuss in it. Came out with onion. Sent back to be sorted. Well second time burger comes back wrong. Sent back spoke to the manager staff are rude and unhelpful. Third time burger still comes out wrong. How hard is it to put pre cooked items on a bun in the right order. Will stick with chirk next time as very much incompetent in Oswestry maccies.

This review is specifically for the staff member named "Gabby" Your attitude towards customers is disgusting! So i placed an order for 3 meals this morning at 9.30am via your App, When we arrived and choose drive-thru as the collection option, we noticed the drive-thru was closed off by cones? So i went in the restaurant to explain i have placed my order but cant use your drive-thru, The fist server did try and help by entering the order number but was unable to find my order? Then a crowd of staff appeared, Gabby seemed to take charge at this point.. At this point of i have provided a proof of purchase receipt for my order, not just a collection code, But the bad attitude of Gabby is unacceptable! Repeatedly raising her voice and telling me, don't worry it will cancel itself! But when i was demonstrating me attempting to cancel this order, it shows an "ERROR" and states unable to cancel, so for the 10th time i asked if they can fulfill my order as the money has already left my bank and the proof of purchase receipt i was presenting seemed to be competently irreverent to Gabby! Again repeating your order will be cancelled!!! Then Gabby gave me a very angry look and shouted do not take that tone with us!!!! Up to that point i had been very calm and made it as clear and simple as i could my providing my proof of purchase receipt and asking why they wont fulfill an order thats just been paid for with a valid receipt? Which did make me feel quite angry and stressed! Now i have 4 different staff all trying repeat the same thing over and over, Eventually one of the staff suggested giving me my order manually? at least 10 minutes later they place an order is front of me, so now i have to point out this is not my order! I ordered 2x Sausage and egg muffin & 2x Latte 1x Sausage and egg muffin & P.G Tea So again, and again i am back to square one with my order! Then, Gabby pipes up again with her awful attitude! Whats the problem now!!! I was presented with a barely warm meal for 2 people including hash browns, i did not order hash browns and my order is 1 meal short. So i reply to Gabby! And tell her to read my purchase receipt for the twelfth time! She still didn't seem to be able to understand my order! Then she screams we are having problems with our I.T systems! So you should really have understood the issues i was having with my order then surely? Now at the point of babysitting your ignorant staff member i read out the receipt and explained i have ordered 3 meals, not 2, and they do not include hash browns. (probably someone else's meal going cold) Gabby storms off, and another lady takes over and gives me 3 meals assuring me these were the correct ordered meals, when i take the food and walk away, i then hear another sarcastic comment shouting i hope your day improves! with a big smirk on her face! When i left the restaurant and drove home feeling stressed and belittled! I found the 2 "Incorrect" meals with hash browns in the bag + 1 correct meal. 2 very cold meals and 1 warm, the drive home is 4 minutes. Outside your restaurant waiting was my partner and a young autistic man getting quite stressed by the long wait and wondering why he couldn't have his food! Thank god! I didn't give him his meal in the car park, as originally planned! Had i handed him food he didn't like (Hash browns) He would have thrown the food at me! and had a melt down their and then. Thank you Gabby! for ruining what should have been a straight forward and pleasant treat! I sincerely feel you need to be retrained! Once i produced a valid purchase receipt you should really have apologized and proceeded to fulfill my order, Not to mention you already knew about problems with your I.T systems! Disgraceful! i hope your boss reviews your camera footage, this will be going in a formal complaint as well.

I don't normally review mcdonalds, but I feel they need to be made aware, the signs of this restaurant being under staffed were obvious! Unfortunately this meant the food suffered greatly and customers were waiting for along time, more support is needed for the staff here as they are a good little team

Nice mcdonalds in oswestry I went there for a burger and a party bag with doughnut 🍩

Was great when it first opened but the last two times I have been there for a drive through it wasn’t good. First time, waited a good 10 mins in the parking bay for our food to be brought out, in that time 6 other cars passed us and we’d only ordered two McMuffins. Second time, no one came to the pay window for a good 5 minutes. No sauce that is meant to come with the cheesy garlic dippers and couldn’t get anyone’s attention to ask for it. Then a long hair in my Big Mac when I started eating it. Won’t be rushing back.

Absolute shambles. The wait for "fast' food is laughable. Hopeless staff who can't get a simple order correct, and dirty inside to top it off.

Purchased a chicken nugget meal for our grandson through the drive through. We went on Monday 22nd around 4.30pm. Our experience hasn’t been the best here but today was brilliant. Really polite staff and quick service. Well done.

New, clean, lots of parking, good location off the main road, fast and easy

Nice and clean. Food served fast.

Absolute shambles. Waited over 30 minutes for the food. The only reason we got our food when we did was because the other customers started to complain to the manager about the waiting times. He made my order himself, thankfully, our order was correct unlike other customers who had to have theies remade. One of the worst McDonald's I have ever visited.

We go for the coffee ! Latte. Mmmmmmmm

No milk shakes again, no Hatrick burgers again, no chicken fillet burger again. Obviously poor stock control. Lots of staff but none really interested in serving customers. Lots of young staff more interested in their social life than the customers. No wonder the place was empty.

Very impressed with this Macdonald's tonight, food was piping hot, milkshakes were spot on, couldn't fault a thing.

So slow food cold getting worse not better

Odd experience indeed. Food not good, bad customer service, order was incorrect.

Decided to try it out for the first time and I thought it was actually decent service. Won’t be ordering a delivery again because that was poor but the restaurant itself no problems this time

I come often and every time there seems to be an issue, waiting in drive through for an hour (has happened more than once), they replaced my cheeseburger with a fruit bag??? Didn’t notice until I got home, the drink I ordered was missing, and no apple pie. Nothing I could do once I got home. i got a caramel waffle latte, which I tried once from Battlefield McDonald’s and It was lovely So I got it from this McDonald’s- absolutely horrible despite being the same drink? Don’t even know how that’s possible. Food just chucked in the bag, sloppily made, chips cold even in the drive thru and no salt, pretty appalling for a popular food place. Worker in the window tried to give us a different order, and then asked me to tell them my whole order again for the third time? Never had such awful service from a McDonald’s before! Don’t bother go elsewhere, Service does not improve here and all the staff are teenagers who can’t read basic orders, constantly missing items every time I come, they probably owe me about £30

Dirty everywhere,long waiting for food

After having such horrific experiences at Chirk Macdonalds it's nice to have this one that actually is great! Everytime I've been the place has been clean and tidy, foods been as expected and the staff are lovely. I don't go often, but when I treat myself I take a book and enjoy my meal. Absolutely can't fault the place.

Litteraly just an average mc donalds nothing really special or good just what you expect so can't really complain

Good food, however they keep forgetting menu items when delivering. Customer service is terrible and they don't even bother answering the phone.

Ordered a veggie deluxe vegan burger and they gave me chicken... didn't realise until a few miles down the road so couldn't go back for a refund.

Food thrown together, served cold. Someone needs to get in here and sort the place out it never seems to improve.

Honestly the worst McDonald’s ever, the two times I’ve been - once we waited THIRTY minutes for our ‘click and serve’ order to come out (we had to go in and chase) - second time we waited another half an hour in the drive thru queue, no cars moving so can’t leave the queue, and then food was missing :)

Omg what a place 3 cars were served before me cos the young boy that was serving me was busy, his attitude and manners were non existent, had to wait again for my meal happens every time I go, have given them numerous opportunities, I will just drive to chirk in future, someone really wants to sort Oswestry out, if I acted as that young boy I would of been sacked, perhaps that is what needs to happen there

So slow! Phone ordering doesn't work. Place is tiny so nowhere to sit. Drive-through takes absolutely ages. Worst McDonald's I've ever been to. This is my third visit - never again!

Out of around 10 breakfast orders I don’t think one has been correct. Never apologetic, sometimes get sent to the waiting window then 5 minutes later get a confused worker asking me why I’m there to have to explain and wait another 5 minutes. Expect to drive through twice and wait 10 minutes unless you’re just happy to have a lucky dip bag.

Ah, the McDonald's drive-thru. Where dreams go to die, and patience is tested. Ordering is an adventure in futility. Look forward to shouting your order multiple times, hope the garbled voice on the other end gets it right... and who on earth starts a conversation with "Did you order on the app?" anyway? How about a "hello. Welcome to McDonald's, how can I help you today?" OK you've made it through that social experiment in awkward greetings... and collecting your meal feels like winning a lottery of mistakes. The sauces you begged for? Non-existent. You've already waited for what feels like an eternity and your kids' cries in the back only intensify as you painstakingly check whether the contents of your paper bag are all there. (Do I get a tip for doing this part of the service for them?) Also how many times do I need to ask for a book in my kid's happy meal before they actually get one... Think ordering on Uber Eats will save you? Think again. It's almost an act of sadism sending your poor Uber Eats driver to collect your haphazardly constructed order. I think anxiety is the best way to describe the waiting time for your delivery... no chance to check the order while it's still warm this time... and those elusive sauces you went to extra efforts to add to the order? Still a myth. In conclusion, the McDonald's drive-thru or online order experience: Pros - Guilty pleasure, and with quality of service adding to "Are you sure you want to do this to yourself?" voice in the back of your mind. Cons - Frustration, anxiety, disappointment, and existential dread. Bon appétit!

Very poor service and bad quality Believe me don't try

I’ve never had food like this Every thing was awful Never ever come back here

Ordered take out on a Saturday 5 pm. Very busy so staff were stressed but when we got to the window to collect food they asked us to drive round the corner so we were then parked against a barrier. Food came but there were no mcflurrys so I had to walk along the edge of the barrier to shout into the kitchen that we they had forgotten them - then I realised that we had no drinks either. By the time we got everything the food was cold. They did give us large drinks as an apology but really the organisation was so bad and it was dangerous having to walk along the barrier (3 times because I couldn't carry everything and the drinks were not in a tray).

That will be the last visit. I have never been served at the drive through collection window. Always have to pull into a waiting bay. Food is cold even though you have to wait for it to be cooked. The food is so cold that the cheese on the burgers doesn't even soften let alone melt. This site has been open long enough now for teething issues to be addressed. The absolute worst McDonalds I have ever visited.

We attended this restaurant tonight and we were disgusted.. We ordered a big mac meal and a triple cheese burger in which it was all stone cold, we also ordered a box of 9 nuggets in which there was only 8 in the box but they were hottish. We took the food back and brought us some more, the fries were hot this time but the cheese burger was still cold and instead of a big mac they gave me a chicken big mac, i don't know what the hell is going on with this restaurant but maybe they should employ adults instead of kids and employ people who know what they are meant to be doing!!

Fast service at lunchtime and the food was nice and hot.

I was visiting my partner in Oswestry, we decided to get McDonald’s, my normal order is a big Mac WITHOUT burger sauce since I am extremely allergic to onions, on both accotions we went there, there was burger sauce in my Big Mac, I went in and asked for a manager and had to wait 30 minutes for one to come out, I told them this has happened before and all they said was “We are busy and we make mistakes” and offered to make me a new one, this is highly unacceptable behaviour from management and not giving a single thought into the customers that might have allergy’s. After I received the new burger I checked it and there was again Big Mac sauce, I went back to the manager whom I spoke to before and then she shouted at the employees in the kitchen in front of customers (this was during the lunch time rush) again this is extremely unprofessional and unacceptable behaviour from the manager. While I was inside my partner checked the rest of the order and there were multiple mistakes in our order, (we ordered 2 medium fries and 6 chicken nuggets) we received 2 small burnt fries and no chicken nuggets. My partner called me while I was inside and informed me about the mistakes. After the call with my partner I informed the manager once again and they told me “if I give you a refund will you leave”. Something needs to change with this franchise due to the lack of moral and professional, this will ruin the reputation of mc Donald’s.

Absolutely awful experience, walked out having waited over 20 minutes for a simple egg muffin! Complete chaos, staff wandering around like zombies! Never again!

Busy and staff struggling to keep on top of everything. Still the most liked treat for the children though and appreciate their environmentally aware approach

Last time I order McDonalds delivery as the driver forgot my drink that is supposed to come with the meal. Poor service

Ordered £20 worth of breakfast food between wraps and hashbrowns and also donut for kids and tea and coffee and all that came was 2 wraps and tea and coffee not happy!!!

I have been to McDonald’s all over the country and McDonald’s (Oswestry) is by far the worst one I have been too! Their failings are consistent! Waited half an hour at drive thru, came with the wrong order, brought the right order and half the chip missing which were cold, the burger looked like it was sat on and the fizzy drink was flat! This was just one experience! It is so bad there!

Delivery, half not there. Food ice cold. Get run around by trying to get the food we are owed. It's a bloody joke.

Nice clean, fresh looking but that's the only good point. Orders wrong, cold food, ignorant staff, no clue on basic customer service never mind making a burger

Beautiful and clean, lovely friendly staff, grandchildren had a lovely time thank you 😊

The service is terrible, you have to wait half an hour to pay for your food

Without exception always very slow through drive through. Food cold when eventually served,coffee cold and order muddled up.Had hopes this facility would be better than Welshpool,but sadly about the same-hopeless!!

Everything was good shame it was cold

Absolutely appalling service.. 2am the place was virtually empty , 20 minute wait for a big mac and fries 🍟... Cold burger and burnt chips ?????? Why go again !!!

Nicest burger I have had from a Macdonalds. Nice young staff and all very helpful

Absolutely awful, just been in. Absolute chaos, waited half hour for food, in the meantime so many people were coming back because their order was wrong and finally we got ours so I thought we’d check it and it was wrong. Ate my large fries in the car park and it was like eating cardboard, they were hot but so chewy and tough like they’ve been refried. We live locally but think I’d rather drive to Chirk or Welshpool. UPDATE! People had said it had improved so we’ve tried it twice since, both times ordered via app, both times had to wait over 20 minutes and both times the customisation, that we paid extra for! Was completely wrong! Sort it out!

Food thrown together - see photo - and cold. Place very messy with rubbish on the tables and floor but after about 20 minutes a member of staff did come and empty the overflowing bin and sweep some of the floor. It wasn't particularly busy and there appeared to be plenty of staff.

Received stale chips and cold burgers with the burger vaguely inside the bun! Truly appalling. Great when we got fresh ones. The manager accepted that they'd been badly put together. Rubbish everywhere which given the number of staff is unbelievable! Believe the reviews folks this place is truly dreadful! At least they know how to use the coffee machine. Would help if the staff sent out to clean up actually clean up not follow each other round talking. Carrying a cloth in your hand doesn't mean that you're going to use it.

Really friendly staff very polite

Opened August 2023. Conveniently located near Morrisons supermarket and fuel station. Great service, hot food and clean facilities. Nice to see a car park with a dedicated pedestrian footpath 🚶‍♀️🚶‍♂️🚶‍♀️

Great place to go if you want to be disappointed. Every time I go there seems to be something missing from my order.

Honestly this branch seems to have issues getting food prepared. I dont think i have been through the drive thru once without being asked to wait in one of the bays. The past two visits i have been directed to the bays and there wasnt one free. Organisation appears minimal and awareness of whats going on is similar. Bins were overflowing too and rubbish in the car park. Staff dont appear to be particularly motivated and seem to act as if they are hanging out with friends rather than working hard. Disappointing as could be a really good branch if some effort was put in.

Ordered food on the app, waited for an hour and 45 minutes, then the order gets cancelled. Bit of an update. Still no better, also check your order before you leave, last three times I've ordered bacon on a burger, no bacon 🙄

Bunch of rowdy teenagers, food was slapped together and u wait about 20 mins for two milkshakes, that is if they have them in stock, past like week or more all milkshakes have been unavailable and everytime I've been here something has been unavailable, ridiculous, burger kings coke and Fanta tastes better than urs too now, dunno whats happened but substandard. *Edit* been here like 10 times at a minimum now giving it the benefit of the doubt as it's a new restaurant and every single time there is something missing or wrong with my order, this time I asked for a mayo chicken but made like a cheeseburger and even specified what I wanted as the person sounded confused, came to collection and for once my vanilla milkshake is a vanilla milkshake but when I go to take a bite of the burger all I can smell is mayo 🤢🤢 the only thing that they did to the burger was add cheese, yes that now makes it a cheeseburger but not what I asked for or specified, absolute morons and I don't even know how they got the job let alone keep it, food and health need to come and inspect too cuz I can assume with that level of stupidity it won't be clean in anyway, if I could rate 0 I would

standaelrd Mcdonalds but has an outside play area for kids 🙏

Cold burger, tiny portion of fries and no dip that was paid for. Very disappointed.

Absolutely the slowest service I’ve ever had! Staff very rude when questioned about how much longer the food was going to be. Manager even ruder if that is possible, but explains where her staff get it from. Avoid at all cost.

Terrible mcdonald’s. Staff act like they don’t want to know you. Takes ages for your food.

Seem to have major problems getting orders out , our order was given out to wrong person then handed to us some time later without being remade . Multiple customers with same problems including those returning in vehicles. It wasn’t even that busy but they seem to have major problems fulfilling orders quickly or correctly .

Lovely and clean and quick service

Once again you managed to deliver me cold food, not slightly warm but freezing cold, I don’t know why I continue to waste money on the junk you serve. Worst McDonald’s I have ever been too! Edit- been twice this week , hot food and quick service 👍🏽 well done

Shocking!!!!!! Waited 20mins by collection window in early hours with no one in sight. Could not hear me shouting for assistance. Nobody about!! Eventually someone appears mot knowing what i wanted. Then the chip must have been last nights warm up 's.

Walked out the other day not a human in sight only self Service checkouts, horrible experience

The amount of times they've 'forgotten' an item in my order is unreal. Yes, I understand they are busy but they need to learn to check their orders before giving it to the customer, especially if it is a delivery.

Unbelievably slow inside and not over busy which was a shame

I took my friend for breakfast this morning and this is what happened Asked for large tea , got served a small Asked for a breakfast roll with NO cheese and brown sauce, got served a roll WITH cheese , returned roll , got served a roll with layers of brown sauce WHICH was returned Asked to speak to a MANAGER, no one came to our table, my friend had to ask for the second time to speak to a MANAGER Refund was given for the breakfast roll ONLY Nothing was offered to put these errors correct Will go Chirk Macdonalds in the future as the Oswestry branch STILL can’t get it right No mature presence at this branch One hungry and angry friend !

Had to take fries back as they'll were cold and did look they may have been reheated too. Fries were replaced without question and came back fresh.

3rd visit much improved from my last few. Order came out in a few mins. The restaurant seemed to be much improved. Listened to the order numbers being called out ripwrap while eating mine. The filet o fish was nice and hot too

Initially I wasn't going to leave a bad review on Google, instead I left feedback via the link on my receipt. To McDonald's HQs credit, they sent an apology and a voucher. However after reading the recent reviews on Google of Oswestry I have changed my mind. Why? Because it seems that many other customers of the Oswestry restaurant have had similar bad experiences to my own. Something clearly needs to be done about this restaurant. My chips were undercooked (raw potato in the middle). The chicken highly suspect in that it was at best warm, with a strange texture and pink. The cappuccino made me laugh though, by the time I had driven into town to drink it, opening the lid revealed a very small drink indeed, barely a quarter of the usual amount. As I said McDonald's HQ sent a voucher but I won't be going back to use it. Thanks, but no thanks.

Don’t waste your time! Wrong order 3 times and refused to refund! Complete rubbish

Went to drive through , quick service,nice staff

Okay McDonald's what more can I say. Get what you ask for

They have ruined my order countless times, I am awfully disappointed because they seem incapable to give an order correctly, there should be a complete re-evaluation of the staff because they are most certainly not capable of counting to 10 let alone walking in a straight line

After visiting today my 8 year old son has now got food poisoning it as got to be from there he didn’t eat anything before hand this is the second time this has happened last time it was my wife who was extremely ill avoid at all cost needs to be wholesale changes clearly management have no experience in running this restaurant

Last couple of times i have been here food was either missing, stale, coke tastes like cleaning fluid. I wont bother again.

Without question the worst McDonald's experience I have ever had. Food took half an hour, it was all cold, and both burgers which were supposed to be customised, weren't. Avoid until management is replaced.

We ordered through the McDonald’s app everything was wrong to what we ordered it seems to me that McDonald’s is not bothered about costumer service.