McDonald's Oswestry in Shropshire

Ordered food through UBER EATS. Philly cheeseburger did not turn up. ALL chips were stone cold! Child’s cheeseburger stone cold UBER eats not responding to complaint. £33 is a lot of money to not receive food and food delivered cold.

I've had better McDs somewhat of a let down.

Drive through, had to wait for a Big Mac meal and nuggets meal, no sauce in bag. Chips cold Big Mac not up to scratch. Chirk next time

Very poor. Very slow service over a 40 minute wait for 3 big mac meals. When the restaurant was empty

Friendly staff.Clean and tidy shop.Best fries 🍟 😋

The wait for food can be a little longer if using the drive thru and can sometimes get your order wrong just check before you drive off other than that it is a McDonald's you know what to expect

This Maccies is generally quite slow and the food is put together like in a rush. Fries are usually like cardboard.

The food was nice, got and tasty but it took nearly 30 mins from arrival before we were eating. Firstly the car park is too small so many people driving around and no spaces. Then you park and suggests you order on the app and food brought to your car. So five of us ordered and after all that the app doesn't let you check out or pay! Cancelled and went into restaurant. It wasn't overly busy but food took ages and this was take away to eat in the car. When you spend over 30 mins it's no longer fast food. Probably same reason car park is full and no spaces as customers being severely delayed with getting their food. Also I noticed delivery drivers taking up parking which I understand as it's their job but car park needs to be bigger. Could be much better if a quicker service.

Have you ever seen the burger bar scene in " Falling Down"? Watch it on Google and you will understand the quality of the inedible garbage served at this place.... first time I've used McDonald's since 2008 and I threw that meal away too.....Still..my experience has saved me money as I will NEVER use any McDonald's ever again. Expensive and of such low quality its inedible!

Burgers thrown together. Orders wrong regularly. Never bring sugar for coffee

This has to be the worst McDonald’s I’ve ever been to! The staff were running around like headless chickens not knowing what to do. We were waiting for a good 25 minutes for our order which was only a couple of Big Mac meals and then after 20 minutes we were then informed that the milkshake machine was broken! Also, blonde lady who served us was rude and didn’t care, like she couldn’t be arsed being there! Terrible service, staff refresh needed NOW

Lady on the drive through red hair lovely and friendly lovely customer service, big mac and fries fresh and hot, keep it up

The girl who passed me my food from the window looked like she'd just been digging her garden brown grub all on her hands. I trusted she did not handle my food? Soggy, half-torn burger patty and the box lid had sticky sauce all over it. Half of my fries were brown, inedible dog food. I'm not sure what's going on in there, worst branch I've ever visited. AVOID

Slowest place I have ever been waiting over half hour for one meal. can just hear the staff laughing in the back ignoring all the people waiting for there food

I am so not happy want going on tonight I have put order in for delivery and they got no driver but they are fast to take you money off you I have been waiting over half a hour nothing

Worst McDonald's around ..burgers all squashed. And fries freezing cold...

I waited an hour for my order. I had to go beg three times.

One of the slowest most inefficient in the planet.

9th time in a row I've been here and asked to "pull to the bay" knowing I'll be sat there for 10 minutes before someone comes out with half my order missing. Worst part is there's no one waiting behind me!!! Next time I'm not leaving the window until I get my order. Joke.

The slowest, most unorganised Maccies

Great service - Food Good - Staff Friendly

I die a bit inside every time I go. But it keeps drawing me back

Nice, clean, huge parking, food ok, staff ok

We read the reviews and almost didn't come here, but when we arrived the premises was spotless. The staff were friendly and the food was well put together and arrived within 5 minutes. Our breakfast was great including our custom orders. Highly recommend.

Full size mcflurry not even half full, waste of money

Waited an hour and a half for them to give me my order . When we got home they hadn’t put in the 20 chicken nuggets or fillet fish meal . No apology whatsoever

Very slow service, don't bother

Slowest McDonald’s I’ve ever been in as they just prioritise drive through and don’t even bother taking orders at the tills, even when I’m in here and there’s no one else in they take ten minutes to come to the tills to see you and then it’s ten minutes of waiting for your order. Place needs a new manager because whoever runs this joint is lax!

I have loved McDonald's breakfast since I first experienced it in the US in the 80s. My favourite has to be the sausage and egg McMuffin. The one I had here looked and tasted as if its components had been fighting in the grease waste pan and the person who made it crammed them into the muffin trying to stop the fight but failing. Most of the cheese was lining the wrapper, prevented from sticking to the muffin by the thick layer of vial tasting black grease. The egg was cooked just how I like it runny but McDonald's haven't done that since Edwina Currie announced all UK eggs had salmonella, they didn't. The sausage was in three pieces again the vile grease covered it. If the the crew members hated the company, it was demonstrated by their food output. I normally complete the McDonald's feedback but the lack of people had me order by screen and it wasn't dispensing receipts a fact they did seem concerned about, once I opened the food I understood why.

Bit of a wait for food but they were pretty busy. Lady behind the counter was super lovely and apologetic for the wait. Chips lovely and hot. Big mac cold and not actually put together just kind of chucked in the box. But once put back together it was ok. McDonald's is McDonald's. Quick and easy fast food. Always hit and miss

If you like your food wrong, missing or half eaten then you can fill your boots at this branch. Had so many problems with this place and today was the final straw. Placed order on the drive through then proceeded to payment window. Waited and nobody turns up so thought maybe it’s not operational at this time. Proceeded to the next window and after waiting I was told I haven’t paid ( because I couldn’t) could I drive all the way round and join the now large queue to pay. Sorry not happening and never will again. Enough is enough from this joke of a place. No wonder it’s been voted the worst in the whole county. Roll on the new Burger King opening as it will wipe this place out.

Xaresva mi barzo lesno za detsa I vazrasni i vkysno

Worse McDonald's I've been to, cold food, missing items, rude staff.

Something missing every time and always Cold and wait times are just something else

Service is shocking, usually go inside and order through app for table service. 40 minute wait for food, which is cold when it arrives and looks like its been put together by a toddler. Tables are usually filthy and bins overflowing. Why do the staff sweep around the tables when you are eating too. Went through the drive through last time and the wait was 20 minutes and the chips tasted like they had been sat out for a day! It wasn't too bad when it first opened but it's gone downhill fast!

Not sure what they use for presentation of the burgers but you might aswell say one half of the burger itself is over the border!shockingly put together!as for the woo’s they are aswell cold!

Stone cold fries. Asked to get some replaced and given serious attitude in response.

Nice and clean. Polite people with what limited contact there is now days.

Worst McDonald’s ever. 15 minutes waiting at the window in the drive thru, reheated soggy fries, cold burgers, overflowing bins in the car park. Absolute disgrace

One of the worse McDonalds, It is filthy inside and not cleaned regularly enough - Toilets are a mess - You must ensure you check your order when received. On numerous occasions I have had items missing. One incident at the drive through where I was asked to park in a bay after ordering and paying I waited for 15 minutes to enter the restaurant, and say that they will have to make the order again as it was missing. When they re-made, I was missing one of the items and had to re-enter a second time to make sure they corrected the mistake. This is supposed to be fast food but on this occasion I could have cooked a burger and chips at home faster.

Rarely get an order right so have avoided going since. However my parents took my daughter for a drive thru few days ago just for a chicken nugget happy meal, got it back home to realise they'd forgotten to put the nuggets in. After phoning the restaurant I was given an email address to explain what had happened and that they would send me a voucher. 3 days later and still no reply. Joke of a place

Twice we have used the drive thru and got home with part(5) of the order missing. Fries were awful. £25 is shocking for the quality and service.

The worst service at any branch I have visited. Every single time they don’t have the food available at the drive through, even the basics. The company should question the skills of preparing from its management team. Shocking, just read the reviews and ratings

Absolutely terrible never here on time when you order offline bad service

Don't go inside to buy your food - it will take FOREVER. Use the Drive thru instead, you'll be in and out in minutes.

Not sure how a floor can be so dirty at 10am in the morning ? It’s clearly all from the evening before , yet some staff are just hanging around with no real purpose ! Considering this is a new site it’s in dismay already by the looks of it . No pride

Staff always have miserable faces and always get order wrong

Missed my latte not happy! Had to wait 20 minutes for one breakfast item staff didn’t want to be there poor! ~karen and significant other.

Cold food served, missed food items, and when complained, there is no response. Really bad customer service and worse management 😒.

Waited 15 minutes for food and when it did turn up it was cold,

arrived at drive thru ordered food 12-02 after 20 minutes wait asked where my order is then it appeared in 2minutes stone cold not a good service

We arrived around midnight with just a handful of other customers around, however we couldn't find a table that wasn't covered in dirty packaging and left over food. The whole place was a mess! We eventually cleaned a table that was not too covered in packaging and left over food. We ordered and selected table service but after a lengthy wait we had to go and ask at the counter where our food was, and there it was, on the counter, no table service!! The food was ok if a bit cool after being left on the counter. This was probably the worst McDonald's I have ever experienced, they are normally well kept and busy....not this one!

Time from ordering to receiving my order(Sausage egg McMuffin and hot chocolate took 22 minutes! I asked the cashier and the food server what the delay was, they both advised they were short staffed. This was my 3rd visit in a month and each time, long delays and apparently short staffed on all 3 occasions. Someone needs to manage and turn this around, it is a terrible service for a ‘fast’ food outlet.

Dirty tables, filthy floor and incredibly slow food. It's like they ignore the restaurant to prioritise the drive through. Food just about OK when it eventually arrived

Bins were overflowing, the floor was dirty and muddy and the service was the slowest I've ever experienced.

35 min wait for 2 drinks and 2 breakfast muffins. Some people were waiting 20 minutes just for 2 coffees. Won't be coming again.

Drive-through service has improved since I first posted a review several weeks ago, which is good. Orders (from my experience) placed at the payment booth are generally now ready at the next booth when drive-through traffic is light, when busy it's likely you will be pushed onto the next booth or a parking bay and in these cases you should then be prepared to wait for 4-6 minutes (1 to 2 woukd be better). This is still not perfect when the whole idea is to get fast food, but I've seen improvements in overall service. I really do wish however, that when you place an order and say to the cashier: "that's it thanks (or similar)" that the person taking the order wouldn't then start to say:....."would you like that as a meal.....or....do you want fries with that?" NO ..... thats it means ... (guess what)... (yes) thats it! (That's also why I don't say 'thanks' a second time (if you're reading this dearest cashiers) as it's really frustrating that you put a scripted corporate response ahead of listening to me). Still love a McDonald's, though.

Too many people waiting in small area, getting in way of order boards. Waiting roughly 25-30 minutes for 'fast food'. Pleasantly surprised that our order was correct, as we had a couple of things customised. Food was really hot. Only complaint was the waiting time but I'm sure it will improve once the staff have more experience.

Total shambles this McDonald’s! Coke is flat and tasteless! Given us numerous wrong burgers. Chips rock hard, no salt, no straws and this was all in one order😂😂😡 Oh and this is how much mayo/lettuce is on the McCrispy tonight!!

I ask for extra onions in my burger and the beautiful kitchen staff load my burger with almost a whole onion every time. I feel like Shrek when I leave that place and I mean that in the best way possible. For a Maccies I can’t fault it.

My recent visit to McDonald's Oswestry was far from the standard you'd expect from such a well-known brand. Here's a breakdown of the experience: Service: Unfortunately, it was poor from start to finish. We opted for table service, and the food was practically thrown onto the table, with drinks spilling in the process. To make matters worse, part of our order was completely forgotten. We also noticed staff carrying orders outside in bags, swinging them around carelessly and stopping to chat with friends—completely unprofessional. Cleanliness: This was, by far, the most concerning aspect of our visit. Every bin, both inside and outside, was overflowing, and only two tables were free from rubbish. The rest of the tables were littered with leftover food and packaging. Behind the counter, it was a similar story—food scattered across the floor, and the prep area looked chaotic and unhygienic. Food: Despite the disappointing service and cleanliness, the food itself wasn’t too bad. It was the only aspect of the visit that somewhat met expectations, though it was overshadowed by the overall environment. Overall: The hygiene and cleanliness standards were absolutely shocking. It’s clear this location needs immediate attention, both in terms of staff training and overall upkeep. McDonald's should aim much higher in terms of service and cleanliness, especially when it comes to basic hygiene. Sadly, this experience was far from enjoyable. Rating: 2/10

Because I'm a fat person I stop by quite regularly, everytime I have been so far I have not once been passed food through the window and have been asked to park up. This is probaly the only mcdonalds this happens at all the time even when it isn't busy!

Quick service usually. The delivery driver free-for-all in the car park sometimes makes it awkward to use.

Bad service and didn't get the order right. We are in our right to complain and get the money back, but honestly the best way to complain is to never go back to McDonalds in Oswestry. Apparently its so bad, they're thinking of sending in Gordon Ramsey.

Had a long wait for order so left without checking in the bag. Missing items and the customised burger was completely wrong.

Food was hot and served quickly the staff where friendly and helpful and the place was clean and well maintained

Excellent food of a good quality. Decent service by staff. Tables were cleaned as soon as vacated by customers. Better parking spaces than often used.

Came here for breakfast, place was really clean (especially the toilets), food was standard McDonald's, plenty of parking and tables with the wireless charging. What's not to like

Food order was quick and correct even though really busy.

Repeatedly getting short orders, 1 to 3 items regularly missing from order on drive through,serious pain to go back and get the " forgotten " items. Seriously the staff need retraining there

It's a typical McDonald's establishment, clean, standard food (of course), but the service was good and the staff are very pleasant. They appear to do their best in a demanding environment, and should be praised.

Every single time we have been here either something in our order is wrong or missing. Food is usually luke warm and the attention to detail simply isn’t good enough, avoid unless you have no other choice.

Put off going here for the first year, won't be rushing back. The simplest part - fries- were awful!

30 minute wait for 2 cheeseburgers

My 8yo could make food better. I don't think it's really that hard to follow an order. The first burger was wrong. Asked for no fuss in it. Came out with onion. Sent back to be sorted. Well second time burger comes back wrong. Sent back spoke to the manager staff are rude and unhelpful. Third time burger still comes out wrong. How hard is it to put pre cooked items on a bun in the right order. Will stick with chirk next time as very much incompetent in Oswestry maccies.

This review is specifically for the staff member named "Gabby" Your attitude towards customers is disgusting! So i placed an order for 3 meals this morning at 9.30am via your App, When we arrived and choose drive-thru as the collection option, we noticed the drive-thru was closed off by cones? So i went in the restaurant to explain i have placed my order but cant use your drive-thru, The fist server did try and help by entering the order number but was unable to find my order? Then a crowd of staff appeared, Gabby seemed to take charge at this point.. At this point of i have provided a proof of purchase receipt for my order, not just a collection code, But the bad attitude of Gabby is unacceptable! Repeatedly raising her voice and telling me, don't worry it will cancel itself! But when i was demonstrating me attempting to cancel this order, it shows an "ERROR" and states unable to cancel, so for the 10th time i asked if they can fulfill my order as the money has already left my bank and the proof of purchase receipt i was presenting seemed to be competently irreverent to Gabby! Again repeating your order will be cancelled!!! Then Gabby gave me a very angry look and shouted do not take that tone with us!!!! Up to that point i had been very calm and made it as clear and simple as i could my providing my proof of purchase receipt and asking why they wont fulfill an order thats just been paid for with a valid receipt? Which did make me feel quite angry and stressed! Now i have 4 different staff all trying repeat the same thing over and over, Eventually one of the staff suggested giving me my order manually? at least 10 minutes later they place an order is front of me, so now i have to point out this is not my order! I ordered 2x Sausage and egg muffin & 2x Latte 1x Sausage and egg muffin & P.G Tea So again, and again i am back to square one with my order! Then, Gabby pipes up again with her awful attitude! Whats the problem now!!! I was presented with a barely warm meal for 2 people including hash browns, i did not order hash browns and my order is 1 meal short. So i reply to Gabby! And tell her to read my purchase receipt for the twelfth time! She still didn't seem to be able to understand my order! Then she screams we are having problems with our I.T systems! So you should really have understood the issues i was having with my order then surely? Now at the point of babysitting your ignorant staff member i read out the receipt and explained i have ordered 3 meals, not 2, and they do not include hash browns. (probably someone else's meal going cold) Gabby storms off, and another lady takes over and gives me 3 meals assuring me these were the correct ordered meals, when i take the food and walk away, i then hear another sarcastic comment shouting i hope your day improves! with a big smirk on her face! When i left the restaurant and drove home feeling stressed and belittled! I found the 2 "Incorrect" meals with hash browns in the bag + 1 correct meal. 2 very cold meals and 1 warm, the drive home is 4 minutes. Outside your restaurant waiting was my partner and a young autistic man getting quite stressed by the long wait and wondering why he couldn't have his food! Thank god! I didn't give him his meal in the car park, as originally planned! Had i handed him food he didn't like (Hash browns) He would have thrown the food at me! and had a melt down their and then. Thank you Gabby! for ruining what should have been a straight forward and pleasant treat! I sincerely feel you need to be retrained! Once i produced a valid purchase receipt you should really have apologized and proceeded to fulfill my order, Not to mention you already knew about problems with your I.T systems! Disgraceful! i hope your boss reviews your camera footage, this will be going in a formal complaint as well.

I don't normally review mcdonalds, but I feel they need to be made aware, the signs of this restaurant being under staffed were obvious! Unfortunately this meant the food suffered greatly and customers were waiting for along time, more support is needed for the staff here as they are a good little team

Nice mcdonalds in oswestry I went there for a burger and a party bag with doughnut 🍩

Was great when it first opened but the last two times I have been there for a drive through it wasn’t good. First time, waited a good 10 mins in the parking bay for our food to be brought out, in that time 6 other cars passed us and we’d only ordered two McMuffins. Second time, no one came to the pay window for a good 5 minutes. No sauce that is meant to come with the cheesy garlic dippers and couldn’t get anyone’s attention to ask for it. Then a long hair in my Big Mac when I started eating it. Won’t be rushing back.

Purchased a chicken nugget meal for our grandson through the drive through. We went on Monday 22nd around 4.30pm. Our experience hasn’t been the best here but today was brilliant. Really polite staff and quick service. Well done.

Absolute shambles. The wait for "fast' food is laughable. Hopeless staff who can't get a simple order correct, and dirty inside to top it off.

New, clean, lots of parking, good location off the main road, fast and easy

Nice and clean. Food served fast.

Absolute shambles. Waited over 30 minutes for the food. The only reason we got our food when we did was because the other customers started to complain to the manager about the waiting times. He made my order himself, thankfully, our order was correct unlike other customers who had to have theies remade. One of the worst McDonald's I have ever visited.

We go for the coffee ! Latte. Mmmmmmmm

No milk shakes again, no Hatrick burgers again, no chicken fillet burger again. Obviously poor stock control. Lots of staff but none really interested in serving customers. Lots of young staff more interested in their social life than the customers. No wonder the place was empty.

Very impressed with this Macdonald's tonight, food was piping hot, milkshakes were spot on, couldn't fault a thing.

So slow food cold getting worse not better

Odd experience indeed. Food not good, bad customer service, order was incorrect.

Decided to try it out for the first time and I thought it was actually decent service. Won’t be ordering a delivery again because that was poor but the restaurant itself no problems this time

I come often and every time there seems to be an issue, waiting in drive through for an hour (has happened more than once), they replaced my cheeseburger with a fruit bag??? Didn’t notice until I got home, the drink I ordered was missing, and no apple pie. Nothing I could do once I got home. i got a caramel waffle latte, which I tried once from Battlefield McDonald’s and It was lovely So I got it from this McDonald’s- absolutely horrible despite being the same drink? Don’t even know how that’s possible. Food just chucked in the bag, sloppily made, chips cold even in the drive thru and no salt, pretty appalling for a popular food place. Worker in the window tried to give us a different order, and then asked me to tell them my whole order again for the third time? Never had such awful service from a McDonald’s before! Don’t bother go elsewhere, Service does not improve here and all the staff are teenagers who can’t read basic orders, constantly missing items every time I come, they probably owe me about £30

Dirty everywhere,long waiting for food

After having such horrific experiences at Chirk Macdonalds it's nice to have this one that actually is great! Everytime I've been the place has been clean and tidy, foods been as expected and the staff are lovely. I don't go often, but when I treat myself I take a book and enjoy my meal. Absolutely can't fault the place.

Litteraly just an average mc donalds nothing really special or good just what you expect so can't really complain

Good food, however they keep forgetting menu items when delivering. Customer service is terrible and they don't even bother answering the phone.

Ordered a veggie deluxe vegan burger and they gave me chicken... didn't realise until a few miles down the road so couldn't go back for a refund.

Food thrown together, served cold. Someone needs to get in here and sort the place out it never seems to improve.

Honestly the worst McDonald’s ever, the two times I’ve been - once we waited THIRTY minutes for our ‘click and serve’ order to come out (we had to go in and chase) - second time we waited another half an hour in the drive thru queue, no cars moving so can’t leave the queue, and then food was missing :)

Omg what a place 3 cars were served before me cos the young boy that was serving me was busy, his attitude and manners were non existent, had to wait again for my meal happens every time I go, have given them numerous opportunities, I will just drive to chirk in future, someone really wants to sort Oswestry out, if I acted as that young boy I would of been sacked, perhaps that is what needs to happen there

Out of around 10 breakfast orders I don’t think one has been correct. Never apologetic, sometimes get sent to the waiting window then 5 minutes later get a confused worker asking me why I’m there to have to explain and wait another 5 minutes. Expect to drive through twice and wait 10 minutes unless you’re just happy to have a lucky dip bag.