McDonald's Long Eaton in Erewash

Food stone cold. Forgot my sauces. Delivery driver had poor communication.

Instead of selects sent some horrible cheese things and the drink was literally dripping out of the bag when driver handed it over so had no drink. The fries were only things I had and they were soggy and like warm

Never arrived waited over 2 hours I rang up MacDonald was no help they told me to contact just eat and just eat will take 48 to contact me back

Order kept being pushed back! Order missing items - wrap, fries x2 and a large milkshake missing. All food was cold! Not impressed.

order delayed multiple times (not the first time/order this has happened. furthermore, orderd a mcflurry and gave me a doughnut instead... in a past order I orderd meals which comes with drink and fries... and yet when the order arrived, I had no fries on any of the meals I had orderd for the family...

Food was cold had to re-warm will not be using just eat again

On time but had to wait 1 hour, and when order came was wrong order which was delivered ….

food Luke warm, expensive for cold food

Drink had spilt all over burger and fries making them inedible. No drink left either

Food was okay, but the hot chocolate was very watery & no taste.

My order was half missing once again! A Big Mac meal and 20 nuggets it’s a joke when you’ve bin waiting on your order!!

I ordered breakfast from Mcdelivery. Speed was good and food was hot. The reason for the low rating was the fact that items were missing. I have tried uber support but they are refusing to refund me for the food I didn’t even get. I tried phoning the store and they said they couldn’t do anything on their end either so gave me a number to try for uber and the automated call takes you straight back to the chat service so going round in circles and stolen the money for the food I didn’t even receive. Disgusting.

0/5 if I could put 0/100 I would, 20 min wait for breakfast and even got the order wrong Absolutely horrendous service. Lunch orders were coming out faster!

missing big tasty with bacon but sent the fries and drink which the fries were freezing cold not sent dips again either

They never get your order right

Started charging for dips which is fine but never get them in my drive through order and realise when it's too late. It's not that hard.

Yes again missing pineapple stick!!! 5th time are you lot reviewing the feedback or not???

The food was freezing cold and inedable - the drinks were spilled and the icecream was melted! The straws were all wet and stuck together so could t be used

Poor quality food,, like they all are,, badly positioned 'restaurant ',,,, traffic everywhere from two supermarkets,,, dangerous carpark, crossings, junctions,,,, not a place to take children!

order kept resetting the delivery time and arrived stone cold it was obviously prepared early and no driver could be found so been left cold until it arrived an hour after I ordered. not the usual for mcdonalds

If you want your food cold, late, items missing and a pain in the arse to sort out then come to this geriatric restaurant

Don't know why they have codes when something always missing but all the mac flurries is abit ridiculous how can the staff mess that much up shocking

Food was stone cold. Eating the chips was like eating cardboard we binned the whole meal and had to do something else

This is the worst maccies in the midlands. Foods always cold, wrong or missing. It’s a shame this is the only maccies I can get delivered to my house. Run by children and smooth brains.

We’ve had quite a few disappointing ones that have been cold but this one was spot on.

it was freezing cold as the driver did drop off before getting here

my update says delivered but it never got delivered

got my whole order wrong it’s not the first time either a joke if you ask me

No pineapple stick!! Last week no fruit bag!!! Why are you so bad? Managers are you looking at these reviews? Happy to come and consult for a fee!! Quality first!!

Ordered a burger got the buns but no burger inside .

Quality of food was very poor, all food was cold, 4 dips missing for select meal as well

food was good but we ordered the feed the family deal for 4 and the 2 small fries where missing, 2 had to go without fries

Waiting well over an hour and 20 minutes for the food then it was cold so didn’t even enjoy the meal and to top it off when I opened my burger it looked like it had been thrown around as the buns were upside down

the delivery bags were ripped and look like they have been sat on all the food is squished and is soaking wet from the drinks .. care was certainly not taken

didn't deliver the correct order received somone else's worth 14 pound less then I paid amd it was freezing cold worst service ever

Missing a chicken mayo burger on our order and it was cold

No happy meal and that what was on the order

They forgot My hash browns and couldn’t even come back to deliver them

Missing fruit bag for the 2nd time!! Is it that hard I mean really?? Management what are you doing?

Never ordering again slow delivery and by the time food was cold and unedible went straight to the bin.

the top of my burger bun was missing which is no fault of just eat its mcdoanlds as they come in sealed bags

At last a McDonald's that worth 5 stars food hot and even a drink that's hot that's all i need other McDonald's should take note of this store thank you

if you pay over £20 you get free chicken nuggets. I paid £25 didn't get any

Drivers are idiots!! 4th time I’ve ordered from here now and either items missing, food cold or I’ve had to wonder the street trying to find the drive because they can’t understand a simple address that is not difficult to find!! Won’t be ordering again

Slow delivery so the food was cold. Microwave sorted that out.

Slow slow and slow service you get bored of “sorry for the wait” not matter what time of day. Drive another 5 mins to chilwell maccys for a much better and faster experience

Food was cold and salad was limp and contained NO onion

Was really happy with the service and the food was great

Drinks couldn’t drink as weren’t put in a holder so spilt all over and food was cold

food was cold by the time it arrived

food cold food items missing standing macdonals

cold soggy vile burgers never had it this poor from McDonald's before taking over a hour from when the burger was made to be delivered

picked up but going all over pkace forst bronging it stone cold

Order wrong twice in a row from the drive through, in the exact same way. The receipt shows it correctly. It wasn't even complicated. Shoddy.

Not about the service but you won't serve people other than drive through. You close before the bars. Don't expect a sit down service but why can't I buy a meal? Tried walking up to the counter and the stasi turned up. Ffs I just want a burger at an open restaurant.

we never got the fries with our big mac meal

Soo many missing items again cost me so much money really disappointed not happy at all

Really well packaged and everything turned up! Thanks

Normally the burger is piping hot and the fries are nice and crunchy, but sadly the fries weren't very hot and the burger was cooked but luke warm, the chicken selects however we're still nice and hot 👍🏼.. not sure but the driver seemed a bit elsewhere, maybe having a bad day?

Been here twice now not impressed when compared to other stores. Couple of years on Still not really improved any, its kinda of a lucky dip on whether your order is correct . Gave up complaining to management as it doesn't improve

cold food by the time it arrived. everything felt stale and chewey

Unfortunately, very slow service today

i want a refund instead of credit because i cannot afford to have two transactions going out of my bank so could you do this for me asap because i didnt ask for credit

I did not receive my food also just eat is appalling way of dealing with my issue

17/10/24 Last and final time we come here , 8 napkins to remove the black grease from my sausage and egg Weve given this place several attempts , every time I've felt sick after breakfast , i assumed it was the cheese so today I order without cheese , worst mistake ever , I could see how dirty there griddle was because the sausage was black , which made the egg black , and the grease is beyond a joke , the paper was soaking in it . 02/10/24 Once again , wish we hadn't gone , 15 minutes to recieve order , paper dripping in grease , black cheese (grease covered) Sent back order , ....15 mins later still no replacement... walked out .

Really rubbish experience today. A quarter pounder was missing from the order, and we were excited to try the McRib.. Well, it was one of the biggest disappointments ever, and we will never be ordering it again. The meat is really dry, crumby and overcooked, hardly any bbq sauce, and the bun tasted cheap. Honestly the worst food I’ve ever had from McDonald’s. Don’t order the McRib, it’s awful. 👎

I opted for 9 chicken selects with dips, but didn't get any dips

It was good but very cold and one ov the drinks was half spilled in the bottom of the bag x

Chips- cold and chewy Mcrib- cold and covered in sauce which ruined the burger very disappointed

my gf had a large big mac meal and has been throwing up ever since

Good was ice cold. Drinks spilled over everything

Delivered completely the wrong order

Coke tastes funny every thing else always hot

food is always barely warm never hot.

Used the drive-thru .... Which took 30min ...not what I'd say was fast food ... Not the first time it's taken that long at this McDonald's ... Staff where polite n pleasant though... Just slow serves... As for food " its McDonald's" its what you get.....!!

What's not to love about mcdonalds. Foods always hot, fast and tastes good

Sadly customised order was wrong and was unable to reorder :(

Order made at 19:12, rec’d 19:58. Delivery driver was at the restaurant for a good 20-30mins. Chicken Big Mac and chips cold.

took over an hour to arrive from restaurant food stone cold and only fit for the bin

Under portions, and incorrect items delivered

This review is for the McDonald's app m delivery service. Ordered on the McDonald's app and items missing from order, I rang the store to be told nothing they can do need to contact Uber eats. I ring Uber eats to get the item delivered they said they can't deliver it but can give refund I didn't want a refund I wanted my food. So took the trip to the store to pick up the 1 missing item again to be refused the 1 missing item and to contact Uber eats. Contacted Uber eats again rest of the food now stone cold to ask for the missing item or the whole order to be replaced and delivered to which they refused and had the phone put down on me twice by them. Absolutely shocking customer service from both companies. But majorly my frustration lies with McDonald's, I ordered through their app NOT Uber eats , my food was prepared by McDonald's, money came out my bank as McDonald's UK ltd NOT Uber eats and was only delivered by Uber eats with the seals intact on the bags! Do not order McDonald's online for delivery neither company want anything to do with any mistakes and blame each other , which is not a healthy partnership.

Order took 50 mins from 2 miles away. It was Mcdonalds so no prep needed and Tuesday isnt a busy day. When the food arrived it was cold and inedible. Went straight in the bin.

Order one meal and they forgot the fries, sauces and the straw for the drink. Can’t get the most basic order right.

Food was freezing cold won’t order again

one of the burgers was not delivered unfortunately

I ordered a mc chicken sandwich meal with everything added nothing missing and got the wrong thing delivered

1st time we have had McDonald's breakfast. The pancakes were cold but everyone else was nice

Expensive food, always comes cold, not happy at all. Not ordering again

Missing items reported missing nothing happend

Chips were cold and burger buns were hard

Everything was cold. I eat it because I was hungry. Not the first time but will be the last.

To say I have a cheese allergy and to request no cheese to find out it says it on the box but they still put cheese on it

Food took ages to be delivered and was cold when it arrived

Our food was stone cold and the McFlurry had barely enough ice cream to cover the bottom of the cup. Absolutely horrible!!!

Out of a 12 item order, 4 items were missing and everything is cold (chips and veggie dippers taste nasty because they need to be at least fairly warm!)

feed up with the chefs not looking at the order I order a double bacon cheese burgers WITHOUT CHEESE as i can't eat cheese and they still out chesse on it, they need sacking, it's not the first time,

Order all correct food still warm when delivered on time wasn’t waiting very long & delivery driver was friendly too & even said have a good day before leaving

Food only warm and item missing

Bag was opened and items missing not impressed

Says delivered but didn’t arrive after 3 hours