KFC Ilkeston - Rutland Street in Erewash

couldn't eat 2 bits of chicken as it was rock hard

always love a KFC, definitely a decent delivery

Layla is amazing she’s so lovely she helped with the menu and what pick xx

Food very cold - ordered at 17.00 - finally delivered at 18.45 - not up to usual good standard

wrong order delivered. not enough food to feed us all. really poor service.

I really loved the fact that kfc Ilkeston lets the children make Christmas decorations, the food was lovely and the staff were great

The food was great and the service was amazing. They also have lovely homemade Christmas decorations.

Lovely service, great food, no complaints

Warm food. Won't be ordering again

Very Friendly staff, good customer service also food was perfect no faults at all will definitely return

another order where part is missing, absolute joke

The fillet box meal was stood for a while as the bun was rock hard.. can bang it on the table. The chicken was hard and hardly edible. Haven’t eaten all day and was excited for it but totally disappointed

how lovely are the staff at kfc really welcoming and polite , my food was popping hot and delicious everytime , the fact they make such an effort with the kids on accations makes me so happy my grandkids coloured a picture and there cutting it to make xmas decor how nice is that , well don kfc keep up the good work

Every time I go into KFC then staff is always friendly, the interactive colouings they have for children is really nice and the foodnl is nice

Lovely staff, clean spaces to eat in a nice relaxed atmosphere.

Great food and lovely staff, very helpful and food came quickly. Will return again

Good service, got food at a quick pace, could tell all the food was fresh! Would recommend! Yum

lovely staff delicious food happy atmosphere overall great kfc although would have preferred crispier popcorn chicken definitely will come again 😃

Still waiting for it the driver never showed up

Chicken was overly salty for some reason. Couldn't eat it. And they forgot the sauces

missing additional items ordered

I had some of my items missing I requested a refund and I haven’t heard nothing back

Chicken real dry and horrible I put most of it in the bin it was to dry to eat . Sort your staff out who are cooking plz my food was awfull

Original delivery time was 19:10-19:20 never received order until 20:20 food was cold, no dipping sauces and a pop corn chicken was missing and I paid a premium for this service it’s ridiculous.

the chicken and frued were soggy and cold, all other food was cold delivery time kept being put later and later. wont order from here again!

Worse food ever, soggy cold chios, chicken what chicken all bone and skin, corn cobs not even a mouthful on them

Advised 'on way' and would be with us by 14:22, it was delayed and delayed and delayed - going up a minute at a time until it did arrive at 15:25. Then food was missing (not for the first time, not even second or third even!!) Just absolute let-down

whole meal was stone cold and soggy

We were missing our bottle of pop

Nice but had to wait for 3/4 an hour

Food was cold, chips were burnt like left in the fryer. Just crisp rather than a chip, were not the signature fries as stated, chicken was hard terrible

Food was cold since they decided to place the cold can of pop on top of the food

Food luke warm … delivery time kept changing and when eventually the map came up the driver was in Kirk Hallam !! Should of ordered from Rowell services might of been quicker and warmer

Worst kfc ive ever been too theres one person infront of me it took them 10 minutes just to take my order never coming back

Delivery time kept moving back Chips were cold and the chicken was barely above room temperature

Left note to say leave at door due to dogs, didn’t

got my order wrong ask from bbq sause got chilly and asked for gravy and gor beans

Not even worth 1 star , food freezing cold , not edible, rang the restaurant no answer, the only good thing was the delivery driver was polite , absolutely shocking

Wrong order delivered went to KFC Ilkeston and they dealt with it straight away. Jake was very helpful and sorted out the issues straight away

order was early bye 1min love that from you!! you go girl

Apart from delivery time being charged 3 times. The food was hot when it eventually arrived...

I just ordered a party bucket with two large gravy, however who put the food into the bag put the gravy at the bottom of bag. Yes you've guessed it collapsed and has ruined all the chips and chicken . Spentv37 pounds and can't eat it

I don't know if it's just me, KFC are the worst managed fast food outlet. This sat inside mistake, loud music, kids jumping about to the music. Food ok better than Heanor. Why they don't they clean the rubbish outside . Decided will not visit again

Review revised on the 25th May 2024 We got a family bucket and it was all leg pieces besides 1 thigh. Food tasted horrible too. We won't be ordering from there again unfortunately. ‐----‐-----old review It's ok, got a 10 peace bucket and a 10 peace hot wings meal and it was ok. Nothing to complain about. Service was also very good. It was via drive through.

First time visit to KFC Ilkeston. The place was nice and clean , the staff very pleasant , we got we order . Will use again when in Ilkeston.

Food was cold but delivery was fast

Wrong order sent missing items food was cold

First time spot on. Even got by Dip. Well done

Food red hot everything was there and cooked perfect

asked for still water and gave sparking

Didn’t even deliver it!! Says delivered but not here!! X

Missing the chips from a simple 4pc chicken n chip meal.

There was a can of pepsi max missing from my order

you know what your getting but when you ask for extra pickle and get none at all not very happy get your staff in check...

I did not get what I ordered!! I ordered a Zinger supercharger meal and I got a regular chicken burger meal. Not happy at all!!

food was stone cold so it went in the bin. my husband said don't complain so I did not ring KFC Ilkeston

I didnt get my large popcorn chicken

food is horrible and forgot the drink

Cold chick , soggy fries, missing items… cookies were nice though

Thank you for ordering two zinger rice box and enjoy the meal

My chicken wings were dry and hard they were not cooked fresh so i threw them in the dustbin as i did not enjoy eating

We found a label embedded in the chicken. Phoned the store and the managers exact words were “Oh sometimes they come off when we chuck them in the water and we can’t see them in the flower” It was a bright orange label! DO NOT EAT FROM HERE!

Just received burnt broken Family Bucket of 10. Spend £36.46. I am totally disgusted and appalled with such a service. Can I have my money back.

Ice cold. Dry. And portion of chips was exactly 14 chips, yes I counted because it was ridiculous! Ordered large popcorn chicken got regular.

stone cold food and over 1hour late!

Nice food, well packaged. Delivered in good time and order accurate unlike other places ordered from.

Ordered mash x 2. Got 3 gravy!!! Great when your kids want mash. £42 well done kfc

Half our order was missing 6 chicken pcs.

missing half the order, regular occurance

i use this kfc semi regularly and normally find the staff to be lovely. the food is the same standard as the other venues, i particularly recommend the popcorn chicken. the staff are also very helpful in providing the allergen menu so you can check what's gluten free etc. today, one woman, who i assume was in charge, was rude to her staff the whole time i was in the store. the staff were all incredibly stressed and i heard shouting coming from the kitchen the entire time i was there. i believe her name was lina. i've seen this same woman working before, when she didn't seem to have any care for one of the young staff that was crying. after not seeing her for a while, i thought she had perhaps been fired or demoted for her behaviour, but apparently not. she creates an awful atmosphere to eat in which was a big shame because normally the staff are all very bubbly, having banter between themselves and customers which is very uplifting. it's a shame that the other staff have to deal with an unfriendly team member when they already have to cope with the mistreatment from angry customers.

Food all tipped out everywhere and crushed and rude driver

bottle of tango was missing from the £30 order !!

third time I've ordered a large bottle of drink and it's not been delivered, why on earth would you order food without a drink?????

Friendly delivery driver made great time foods hot excellent service

Happiest delivery guy ever. Love it

Driver was driving all over the place after he left the restaurant food was cold

Everything was there nice and warm lovely

Food was nice but missing items.

food was very cold on delivery.

Customer service needs improvement

you failed to provide the driver the 1.5l 7up bottle. I want a refund for this.

Good food and delivery service

You never brought me my food !!

missed out my drink, still waiting for atleast abit of a refund

Long waiting one of the worst kfc i seen

Good food and delivery service

One mash missing and burger was wrong

Food was cold. Not very appealing. Won't order again

Food at normal KFC level. We sat in and were virtually the only customers to do so. Everything else was driven through or deliveroo. As a result the seating areas were unclean with a feeling of being in the back of a production line. I won't be going to eat in here again.

no issues with delivery but food was cold and didn't taste right. never again

Missing corn on the cob. I ordered a orange juice and got a Pepsi max

fancy not putting any napkins in when I'm eating greasy chicken. got bright people working there

Even though on time it was cold??

Good food and delivery service

half of my order is missing. won't be ordering again

Absolutely terrible 90 minutes late, not collected as now in bed trying to sleep

Food was not very warm and missing the fries rang kfc was told they were packed but were missing not very helpful.

Microwave Reheated chips tasted like rubber. Chicken not cooked threw it all in the bin even the dog didn’t want it

Such a shame. I used to be a big kfc fan but this is the last time I'm using ilkeston kfc. No wonder there's never anyone there. Paid £10 for a bucket fotlr 1. Got 2 skinny dried up chicken legs. Why would they put 2 legs in a bucket meal.

really small portion of soggy limp chips cold chicken soggy hash brown not very nice at all most of it went in the bin