McDonald's Hayes- Lombardy Retail Park. in Hillingdon

Please avoid this McDonald’s. I parked up and took my two grandchildren in for a treat on our way in. They were doing face painting in the store. I enquired how much this would be and the lady told me she said would you like to eat your food first and then have the face painted so we sat down had our meal then went over to the lady for my grandchildren to have their face painted and we had to wait in a queue the queue was quite long, but I’d already paid for the service realising after nearly 2 hours that I’ve been in the restaurant about the parking arrangements outside I spoke to one of the members of staff she took my car registration and said they gave it to the manager over a week later I received a parking ticket I went and spoke to the young manager that was on and she has took photos of the parking ticket and assured me she would hand it to the manager, today. It’s come back that my appeal has not been upheld and I sent videos and pictures of the children having the face painted and the times showing on the pictures .this is disgusting

When I got the food I received the food it was frozen

Best place, nice and fast service

Did an online order for the bag to come open and a burger missing along with half the chips. So went in store to be ignored by both managers. Alot of people complaining of wrong orders. Defibrillator missing in store also.

Worst staff ever totally Unprofessional people working unhinged staff they are not wearing gloves at all they are scratching there hair during serving food

What can I say it’s McDonalds good quick food.

Easiest job out there and you can’t even make a simple burger or cook chips fresh? Worst branch ever

Food was good. But floors and tables were not clean. Toilet was messed up and stinking.

Small place but extremely busy, decent experience👍

Food left stored in car park in the heat for over an hour and still 10 plus pallets out despite it saying to keep chilled became a feeding ground for pigeons the staff couldn't see the issue as the bags had no rips but small beaks and claws pecking at the buns must at best have left bacteria on the packs that staff putting out food would touch and chicken nuggets warmed by 26 degree sunshine isn't the best.

Possibly the fatest service from a maccies ever ! Got throigh the drive thru super quick and the order was correct !!

Yet again I have my grandchildren to visit and order them McDonald’s as a treat. And yet again one of the children does not get their order. Checked it with the driver to ensure it wasn’t him and clearly not sent. Such a waste of money and no couldn’t get through ion the phone to get it replaced. You are a joke !!!

Very good food l really enjoyed it milkshakes and French flies and fillet o.fish

Don't get caught with the parking restriction! You only get 90min but not heavily indicated

Always fast and efficient service.

I ordered some food and done the table service,the Manager served the food,he was throwing the food on the table,very bad service.

Due to the way drive through is designed, it just blocks the whole of the carpark. This discourages you from going there. But other wise same old McDonald's as another site

Not the greatest McDonalds franchise on the planet. Can go months without a milkshake or ice cream due to faulty equipment. The orders need to be checked prior to leaving as the accuracy is poor.

Answer ur phone ur rude when I have eber eats and half delivered

The service isn't great, to put it mildly. The food is satisfactory, but it's McDonald's, so you know what to expect. The managers at these locations tend to be difficult to deal with, and it's widely known that employees often dislike their managers at fast food places. Unnecessarily difficult.

Literally ordered meals and all and this restaurant forgot to send drinks via uber eats, i ordered via mcdonalds app lol how pathetic. Take out order number 379. I aint making this up, worst thing they can do is forget to send drinks, and they r giving me a refund for drinks, i was askjng if i can go drop off all the stuff i ordered so i can get a full refund as im definately not happy

I made take away order, went home and realised that big mac was missing. It’s very disappointing that I need to go all the way back to take my burger again. They don’t apologise after they made a mistake.

Too many foul mouthed school kids around manager had to step in a few times to try gain some order

very busy place and very good service open 24 hours

Very bad service. I always order take away. Today I ordered no bacon wrap and they gave me bacon wrap.wasted my money. Sometimes food items missed from my order. Careless staff Not happy with this Macdonald

Very slow staff ,I waited almost 10 minutes for my flat bread and no body is making it also there are no customer in the shop it’s around 5:15am as I was missing my bus I just left it without taking it, poor management

Ordered meals for 5 people after a very busy day out.Delivery arrived and once again something missing. A Burger and straws for milkshakes .Can cope without straws but the burger is different.Rang them and explained to the person on the phone the lady said we will refund you.so it's very hard to recommend your food if it don't deliver the food which is ordered.

Shuts at 23:00 for walk Ins, but does drive through and delivery

My sisters food was not correct

Always check your bag before leaving. On multiple occasions I have been missing items. However when they do get it right the food is always hot and any changes are made.

Always dirty. I wouldn't eat there.

Always busy and with cars drive through on weekends and Fridays

It's a McDonald's! Nothing special! Parking is OK and they have toilets!

The air conditioning was nice and chill when we were there last week.

Ice cream always run out, happy meal don't have a toys or book choice bad for kids .....

DO NOT ORDER ANY DELIVERY FROM HERE!⚠️ You'll get nicked! My McDonald's Hayes-Lombardy delivery fiasco still haunts me. It was a fast-food odyssey gone wrong, a descent from convenient craving cure to customer service purgatory. The initial siren song was undeniable. McDonald's, that familiar giant, promised a quick and satisfying meal delivered straight to my doorstep. Visions of perfectly golden fries and a juicy burger danced in my head. The order was placed, the delivery fee reluctantly paid (because, let's face it, delivery fees are the Robin Hoods of the fast-food industry – stealing from the rich – our wallets - to give to the not-so-poor – convenience). The anticipation built with each tick of the clock, the imaginary aroma of fries a delicious distraction. Then, the moment of truth arrived. The delivery guy, bless his heart, dropped off the paper bag – a symbol of hope in the culinary wasteland of my fridge. But as I eagerly tore open the packaging, my pre-dinner grin morphed into a grimace worthy of a Shakespearean tragedy. The food I'd meticulously chosen, the sustenance for a particularly unproductive work meeting, was missing in action. The receipt, a cruel reminder of my lost culinary bounty, mocked me with its listed items. My fries? AWOL. My burger? Vanished without a trace. The only occupant of the box was a forlorn napkin, a silent witness to the gastronomic injustice that had unfolded. The real gut punch? The utter lack of a customer service channel to voice my woes. No easy way to navigate the labyrinthine phone menus or automated responses. It was like a frustrating video game where the only way out is to slam your head against the metaphorical wall. This McDonald's experience left a hollowness that transcended the missing food. It was the feeling of being unheard, unseen, unimportant in the grand scheme of their burger-slinging empire. Farewell, McDonald's Hayes-Lombardy. My quest for sustenance shall continue elsewhere, perhaps to a place where the customer isn't just a number in the queue, but a valued patron deserving of both edible and readily available food. **Consider this a strong recommendation, fellow fast-food adventurers!** Skip the delivery drama at McDonald's Hayes-Lombardy altogether. There are plenty of other options in the area that prioritize both deliciousness and customer satisfaction. Do your research, and your taste buds and your sanity will thank you. There's a whole world of fast-food flavors waiting to be explored, so avoid this particular culinary black hole.

I bought I cream today they are charging full amount but serving the things like very little amount

Very friendly employees, weekends are usually overcrowded

I used the drive thru today, ordered on the app at the first window. The employee couldn't even bother to acknowledge me to busy on his mobile, I went to the collection window waited 5 minutes whilst people kept walking past until I called out as i could see my order just sitting there gone stone cold. I told the lady this is extremely poor service and told her about the first person on his phone. She responded by saying that he has been told but does not listen. They should sack him

Don't like MacDonald's my passenger wanted a snack so did a drive through.

I waited three hours for my food and there was hair in it don’t go here

I had to abort my order... No milkshake available. I go because they do milkshake. Fortunately I used the app and never had to leave the car

Wish they had better parking, decent drive thru and more space .it's always rammed and terrible space for the drive thru.

Just ordered a chicken Big Mac meal and cheese bites. What was delivered was everything except the burger. Called Uber customer services and they advised they could not refund me as they could not verify I did not receive it. Either the Uber delivery driver ate it on the way to me or it’s still sitting in the hot plate in the store. I won’t be using Uber for my delivery or order online from this store. Ps Take

Great place and atmosphere. Plenty of seating

Every time we go there to get frappe or milkshake , the mechanic is broken. Useless . Wast of time . Management can not sort it out . It happens every other week.

They were serving drive thru but tills were all closed including kiosks. There was no sign of closure. 11:20pm we didnt get served as they close front at 11pm told by the manager. Google shows they are 24/7 not sure what the issue is.

Asked for 2 burgers and got 1, went back round the drive thru and the assistant said he only put 1 burger even though i Asked for 2. A bit thick.

My kids love this place it is very near to my house and I get parking too mostly.

I eat ther many time it's good

Very nice and tidy place, they offer drive-through takeaway as well. Plenty of parking available close by in the shopping centre.

Terrible, I got food poisoning which I wouldn't recommend because it left me ba da ba ba baaahhhh not loving it. I'm not sure if it was the mc coca cola or the rat in the kitchen what I'm a gonna do but what I'm not gonna do is eat McDonald's again I'll just loosen the purse strings a bit and get five guy's from now on cos that's actually real food.

Mcdonalds always enjoyable we all love it 👍

Our order was delivered incomplete again! I know you're busy but Sunday dispatch staff need to get their act together please.

Order missing/incorrect, food cold. No dips with 20 nuggets. Ordered again from here by mistake...Food freezing and items missing! 😑

Very friendly staff interaction and quick service

Bad experience in this Location Unfortunately the staff from main till basic English unable to take my order olso she send me to the AI bord to select my food. Cleaning is disgusting in the kitchen olso I have received hair on the TISSUES AND I FOOD AND COULD SEE WITH NO GLASSES ON. THE TABLET FOR KIDS NOT WORKING JUST SINGLE ONE WICH CAN CREATE A BAD event between THE PERENTS Long waiting time to receive the food eating in because of order FROM UBER EATS OR OTHERS COMPANY RECOMAND MORE CLEANING STAFF QUALIFIED FOR TAKE THE ORDER FROM FORINERS PEOPLE BAD MANAGEMENT IF I COME AS A MANAGER THERE THE STAFF WILL BE OLSO HAPPY TO DO THE WORK PROPERLY AND PROFESSIONAL

Bad McDonald’s deserves to be shut down look what I found inside my fries omg 😧!!!!!

Service is good but when I visit on Sunday,they have problem with milkshakes machine.I did write down to customer service but still no improvement.

I recently visited there the atmoshere was good but it was too crowdy and no space to sit, but overall experience was good

I went to this McDonald's place and it was nice. The staff were friendly and helpful. The only thing that bothered me was that the order screen was not working properly and I didn't get a bill slip. I hope they fix it soon.

Very polite and professional staff. They know how to deal with guests.

Fed up with this, always an excuse why they don't have milkshake. Today was the last time I'm going there.

Eating McDonalds for many decades but o this occasion had the worst experience ever. Made a complaint but the manager was rude and didn't listen. The food was cold as I received half the order and approximately ten minutes later received the other half, hence the food was cold. There were other things but I think enough is said....

Food was hot and fresh , but staff were miserable and rude

Five weeks no milkshake or ice cream how can such a big company be not fixing their machines

I occasionally went to my local McDonald's for a 🍔🍟 burger. I am always impressed with their menus. Their large range of tasty food is what makes them so popular. Although the store is quite small. I usually found a seat probably because it is a 'Drive In'. The majority of customers pick up their food orders from a window 🪟 while still seated in their automobiles.

Best place to have early morning food and no problems as transport is still running at 3 am. Had quick catch up today and was very busy at drive-through. It's still a very busy place Loads of drive throughs today. The customer advisor was on point and very polite. Loads of delivery pick-ups.

The service is good. The staff is amazing. They literally smile and listen to every person coming. There could have been more seating space available as it is usually full.

Poor quality food and the food was cold and the staff rude

Orderd using my points . Received 2 items out of 3 . 31/01/2024 22:35:58 Take out order 310 Collect 67B06 Using McDonald's app delivered by uber eats . Never received my medium coke .

Atmosphere is absolutely annoying, uber delivery drivers are everywhere, they placing their dirty helmets and bags on table when people eating. Is it food safety environment? Just wondering why not to create a special place for delivery guys where they can take a seat and wait separately from other customers? Atmosphere is like you came for food in the canteen of uber delivery depot

The food was nice and hot, managed to get a table and itvwas cleane. Also atopmhspahre was, it's mixture of family orianted. customer service was ok not fantestic but over all its good place to eat.

Just eat delivery by my Mrs....last time it was awful.....posted pics ...the quarter pound was the previous order big Mac was ordered last night....I give up

Lot of small flies like mosquitoes there upside of dust bin.

Asia is a lovely member of staff, such amazing customer service, lovely lady. She is a valuable asset to you guys.

This business actively supports the gen0cide of the people of 9aza. They have blood on their hands and probably inside their burgers. Avoid

Fast service, pleasant atmosphere.

I did not receive my full order quick enough to take the money and delivery fee. I’ve tried always of contacting them to get my order delivered. However they’re not answering the phone. The service with McDonald’s is diabolical on numerous occasions more than five now I’ve ordered a sausage and egg McMuffin, no cheese at the Harrow branch on four occasions, receiving the sausage McMuffin with cheese and on one of the occasions, receiving nothing, but an Egg McMuffin enough to take your money, but not so quick to take your calls of complaint of the service that you did not receive so disappointed with McDonald’s.

99% of the time , they will give you wrong order , Specially if buy through justeat or Uber , definitely they will send you wrong orders, I submitted a photo here, we ask for plain mc crispy , they put bacon and salad and cheese and sauce

A flat experience with poor tasting food served by people with the flair of a vending machine

Stuff at this Restaurant very polite and helpful. Food always as ordered and worm. Planty of parking around even for my 7.5m long Sprinter Recovery Truck

Staff are customer friendly. Usually busy, but you get your food quickly. The only issue is that the toilet's tabs are nightmare to use. One hand alwshould press on the tab to wash the other hand.

This is regarding a delivery order. I have ordered some menu items with paid dips and Hot chocolate. They didn't put any dips and the hot chocolate is like brow hot water.

Cold and stale chips..shocking that you serve food like this, including the burgers ...picked up food around 12.45am...after a long flight then had another hours drive home..thought be nice to get some warm food..disgusting that you would actually sell the food in that condition

Parking and getting to this McDonalds's is fairly simple and accessible. Couple of things which make this McDonald's annoying and not my first choice of branch to go through even though it's the closet store to me 1. No matter what time of day you go to this store the drive thru queue is very wild and the service both inside and out can be very slow 2. They never seem to ever have a Mcflurry or anything ice cream related available its ALWAYS unavailable. It's been like this for 2 months now and it's incredibly jarring that's why I tend to go to another branch as they never seem to have it. 3. The staff can be quite miserable alot of the time. There has only been one worker in the 10 years I've come to this brunch who has been extremely enthusiastic and cheery, but seem to only have interacted with him once haven't heard from him since which is a shame

24 hours, just the perfect place for a last night meal or dessert. ✌🏼😬

Does what it says on the tin really. Drive thru, pay eat😀

Used the drive through and the atmosphere was what your expect after 300 mikes and 2 cans of beans, excellent and quick service despite being packed with Saturday night punters, it's the very pin7cal of fast food service.

It's not 24hrs 05:30 and still closed.

Efficient and quick drive through service!

Ordered breakfast, waited 20 mins before I got my food

All is great, big thanks to the manager.

I always order for delivery always photo doesn't match the person and everything wet missing items cold food and person delivering food he had dirty finger nails

Absolutely useless! 80% of the time I order from here they forget something! It’s getting a joke, sort it out McDonald’s

Used the drive-through. Staff were polite and friendly. Quick service. Food good, fresh hot fries.

We ordered Mc spycy yesterday night. both of us had food poison from this food. Kids ordered different food they are okay

Oddly 99.99% of the time your asked to park up and wait for your food. (Generally when there is no customers inside) and no matter what time you go , it's always " please park up " The waiting bays are on a corner of the drive through so it causes a parking / waiting problem . Drivers get very annoyed with trying to fit into their little waiting bays.. What ever the reason to wait , it's happens every time here.

Seem to allow beggers to be part of the drive-through service

Very poor customer service I’ve been through drive through to get only 9 cups of vice cream and been asked to park and wait in the car park. I have to wait more than 20 minutes to get them until I shout. Manager had dealt with me very rudely and didn’t ask even a sorry. Very bad customer service and very poor. I would not recommend to go there as they treat people in different way sorry to mention this but I feel colour works here.