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2.8

Based on 2.411 opinions finded in 2 websites

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Nº 442 in 518 in Dundee City

Nº 12 of 17 Fast food in Dundee City

CUSTOMERS TALK ABOUT DISHES WITH..creamcoffeechickenpay

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My first visit, self kiosk receipt printer didnt work 👎🏻, all kiosks had no table number to grab 👎🏻so in middle of ordering I had to find some free table number and hope no one take it before I pay for rhe order👎🏻, 3 meals took about 12minutes to make. Food aperance you can see vegetables salad in a chicken box 🤢👎🏻, the fish almost didnt made it on the bread 😆👍🏻as you see makes it all fused the wrong on that bread 👎🏻. Yeah two of three toilets out of use 👎🏻not funny at all but the boy who works there said one toilet for a restaurant thats all they need I tried to explain the rush and priority of it but he didnt get it. But place generally look big enough for the few people. Will I come back again, rather really not but thanks you tried your best 😄

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Roman E . 2024-12-31

MORE AT Google

Every time I come to this McDonalds they somehow manage to get something wrong. 15+ people in the kitchen, after getting my order wrong it took them 10 mins to put 2 burgers onto 2 plain buns. Then when I got home realised the also never game me my drink after all of this. 2/3 mangers on and all completely useless.

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Paul Markie . 2024-12-16

MORE AT Google

Great place, friendly and helpful

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David Alexander . 2024-12-06

MORE AT Google

Worst McDonald’s in Dundee staff are rude! They never get an order right management are useless and food always comes out cold. If you go to the drive through expect to be sent to the car park ever time busy or not! If you order on the app for a delivery expect you’re food to not arrive or miss items if you phone up they will blame Uber eats as they deliver and will take no responsibility for the fact they can’t pack the food properly! This place is an absolute shambles of a restaurant and have no clue what they are doing!

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C . 2024-11-30

MORE AT Google

Ok if you want to wait 40mins in the drive through then told to park up while just eat drivers are in an out like bees

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Alan Shaw . 2024-11-28

MORE AT Google

McDonald's is no more kids focused. How come you don't have happy meal toys? All the kids are coming for the happy meal, especially for the Grinch and they left with no toy...

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Petse Ilievski . 2024-11-23

MORE AT Google

Wouldn't normally review a Maccy D's but this one we visited in Dundee had the best burgers we've ever had in one. Tasty and well presented. The fries were a bit underdone but couldn't knock it otherwise. Was really busy too.

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Dave C . 2024-11-20

MORE AT Google

I did not visit this place as I hate MacDonalds food but that is my personal preference.

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Garry Anderson . 2024-11-17

MORE AT Google

I hate McDonald's right now no fishing fingers happy meal one star

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Stacey Duncan . 2024-11-17

MORE AT Google

Food order said it was delivered even though we didn't receive it, orders are cold and always wrong can't speak to anybody about your order

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dean scott . 2024-11-11

MORE AT Google

So, there was no beef. No Big Macs. No Cheeseburgers. Nada. Your choice was plenty things...time someone was honest about this garbage...chicken...fish. I had the worst M chicken I have experienced in a very long life. Truly Awful experience.

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Jamie Morris . 2024-11-10

MORE AT Google

It's what you expect. Honking food, just about average coffee. Fast food that is not even fast

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Grant cook . 2024-11-10

MORE AT Google

So often the order is wrong. Most recently I went through the drive thru. I was asked to park up. After a full half hour still no food appeared. I wad forced to go in and ask. Yes it was busy the schools had been off. But they had lost my order. They had to start again. 45 minutes from order at the window. Why do I go? My wife likes their

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paul kelly . 2024-11-08

MORE AT Google

It was hard to figure out the exit from car parking, the only road there appears as if driving into the driv-thru!

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Vinil Krishna . 2024-11-05

MORE AT Google

Fast food. Was hot but sloppy service. Wouldn't recommend to be honest

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Maggie M . 2024-11-04

MORE AT Google

Food was fresh but the Big Mac was disheveled in construction. Service was great, excellent member working the counter building the orders. Restaurant was clean and well staffed, but to be fair, this was 30 minutes before lunch rush.

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Colin Davidson . 2024-11-01

MORE AT Google

Do not order online from this scrap place. Long wait time at a first , secondly they can't do job properly to check driver confirmed collection. Then when food is stolen even it is their fault... decline to re-make !!

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Dandelion Great . 2024-10-30

MORE AT Google

Absolutely rubbish. Order 3 meals never got them. The only thing that came was the free chicken nuggets and dips. I paid £26 and received 6 free nuggets Phone the store and the said it not there fault but they the ones who give the food to the delivery people. Absolutely rubbish store.. they so useless

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Samantha Ramos Bierman . 2024-10-26

MORE AT Google

Food decent. Waiting times getting longer

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David Douglas . 2024-10-21

MORE AT Google

Terrible.expensive and crap food

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Matthee Edwards . 2024-10-21

MORE AT Google

If you go to the drive thru make sure you check your order is correct before you drive off. Thankfully if it's wrong they will fix it fast, but do check.

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Ewan Small . 2024-10-19

MORE AT Google

The staff are friendly and helpful and the food and drinks are excellent value and delicious

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Ian Chalmers . 2024-10-18

MORE AT Google

Took ages for food, at least 45 - 50 wait.

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Jennifer McLagan . 2024-10-14

MORE AT Google

Worst McDonald's ever! I would rather go further away to get my food. Manager is a complete joke too.

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chris wright . 2024-10-14

MORE AT Google

Food was served quickly and was hot when received and eaten. Staff very friendly.

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Christopher Macleod . 2024-10-11

MORE AT Google

Sick of buyin from here to get food that looks like its been used as a football or stuff missing. Squad deal,only 1 bigmac ok..other half the patty was missing and not even a 5p blob of sauce on it,hardly any garnishing too.. mcchicken sandwich hardly any garnishing,quarter pounder like 3 pieces of onion on it..milkshake ok but not very cold more like melted ice cream...both mcflurrys missing the topping. Free nuggets with the deal cool,but no sauce in the bag (ordered 2)no napkins and no straw for the milkshake. Like who actually allows these to go out like this?i get they can be busy but that is just ridiculous. Almost every single time maybe is wrong or missing but this much in one order,is absolutely ridiculous £28 for essentially 1 whole big mac,plain mcchicken sandwich,quarter pounder, mcflurrys and a milkshake oooo and free nuggets :/ (oh and cold fries)

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Ashley M . 2024-10-10

MORE AT Google

Tried to get a delivery and waited over an hour then received a phone call from Uber eats saying there was a problem with the order so I phoned the driver and was told that my order had been picked up by another driver by accident and McDonald's refused to make my order again, I then tried to reorder but the app kept saying my order was on its way when I phoned to sort it out I kept getting hung up on poor way to run a business.

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Cazpersky 1 . 2024-10-09

MORE AT Google

Got given a mcplant with no actual burger in it..ridiculous

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Tay Campbell . 2024-10-06

MORE AT Google

Bit disappointed to be honest with food here.

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Val Heggie . 2024-09-29

MORE AT Google

Place is getting worse. The staff are only interested in fulfilling all the delivery orders. When you approach the counter, you are just ignored, and when you ask for help, it feels like you are a burden. Food isn't great, either. Place isn't that clean, infact it's quite grim. Usually mcds highlight that they want to recycle more but everytime you go to the waste station bit you are met with the recycling bit closed off so you have no option to put everything in the general waste. Think this is the staff doing this so that it saves them a job.

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Aazb10 . 2024-09-22

MORE AT Google

Got to be the worst McDonald’s in the entire history of McDonald’s. I try to avoid this as best I can but sometimes the kids insist and this is the closest one to a lot of their clubs etc… unhygienic. The staff there absolutely hate it too. Every time there is an error. You can order anything. From a coffee, single large fries, or a massive order. No matter how small the order you will 100% be asked to park up and take a space. Sometimes with no cars queuing behind. Sometimes the food is brought out before you can park. Same goes in all weather conditions. Rain snow etc… I have mentioned this to staff and genuinely 4/5 of them agree it’s ridiculous and the worst McDonald’s ever. Dunno why it’s still standing.

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George Contreras . 2024-09-08

MORE AT Google

Absolute joke waited 50 minutes on food no answer on the phone no message too say of its on way or not so we need too sit up all night waiting too see as the order is over £30

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Nicolette Telfer . 2024-09-08

MORE AT Google

Great food and great service Be careful if you use the bathroom downstairs as the staff buzz open the door for you, but then someone else opens the door for another customer while you're in! 🤯😟 It's not very good practice at all. I did complain to a manager and stated that they may make the door a radar key lock. Another negative is that they mop the floor around you, which was very dangerous for me as I use crutches. The man could see me struggling to walk as my crutches slip on wet surfaces, yet he proceeded to mop the floor around me again and offered no help when I struggled to walk. Thankfully, a kind customer intervened. AGAIN.... Please get decaffeinated tea and coffee? (Even instant will suffice)

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Lynda Ramsay . 2024-08-28

MORE AT Google

Awful experience here. My wife and I were there with a friend in his wheelchair, and ordered our food via their in store screens. We sat at our table and awaited the food. When it came, all three meals were lukewarm at best, verging on cold. We approached one of the staff and told them, and was basically told that they would not replace the meals, but instead offered us a free McFlurry. This is my opinion was not satisfactory, and we will not be visiting this McDonald's again. Very disappointed with McDonald's attitude

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Steven . 2024-08-27

MORE AT Google

McDonald's offers fast, convenient meals with consistent taste. The menu has classic favourites like Big Macs and fries, but the quality can vary by location. It's a reliable choice for a quick bite, though nothing extraordinary.

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Alan Bowman . 2024-08-25

MORE AT Google

mcdonald's at 9PM is so much different from the normal times, the food tastes so good after not eating for a while.

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Super . 2024-08-17

MORE AT Google

Ordered from the McDonalds app. Didn’t receive my child’s happy meal, received sparkling water in my cup instead of Sprite, and completely ignored the item customisations on the burgers. Called the store and they said they couldn’t do anything about it. Contacted Uber eats and they refunded me £1.17 from my £15 order. Absolute JOKE 🤣

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devil in a dress . 2024-08-16

MORE AT Google

Today Thursday 15th I called in to have a meal and charge my mobile on my way home to Aberdeen . I only had a USB. no plug. Ryan was exemplary in assisting me in various ways to manage this. I can't praise him enough.

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CATH Sweeney . 2024-08-15

MORE AT Google

Nice clean Macdonalds food was great. Very quick table service with hot food.

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Sue Ruddick . 2024-08-14

MORE AT Google

Once got wrong burgers,another time didn't have fries in the order we did pay for, this time happy meal didn't include toy and disappointed my son. Def not happy

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Kristina Takze . 2024-08-12

MORE AT Google

For a fast food joint. Not so fast

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Malcolm Hill . 2024-08-06

MORE AT Google

Good for a quick snack when your out

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Angela McDade . 2024-08-05

MORE AT Google

Orders wrong half times then order and then get told no stock

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Richard Mcphee . 2024-08-04

MORE AT Google

Far too much focus on deliveroo and just eat orders which get priority over everyone else regardless of when order was placed. Go to drive thru, asked to wait in parking….sit here for 20 mins waiting for food only for them to saunter out and it’s cold - sorry didn’t know I neeeded to wait for my food to go cold before it’s served to me. It’s like this every time now will be off to Tim Hortons across the road next time

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Grant Elliot . 2024-07-24

MORE AT Google

Pretty poor McDonald's. Ordered a large double big mac with bacon meal. Chips were over cooked and burned and only half full portion and the big mac didn't come with bacon. Slow service at the drive through.

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Richard Mcwhirter . 2024-07-22

MORE AT Google

Only every eat here when no option available, bland burgers that leave you still hungry.

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Kev Gourlay . 2024-07-18

MORE AT Google

Hella mid. The service was rather abysmal. The chips(if i can even call them that) were practically fresh from the feilds they were that undercooked. I felt the chickicken shelects couldve been garnished with more solt and pepper but apart from that it was edable

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Olivi M . 2024-07-12

MORE AT TripAdvisor

Took my Daughter and her friend.. had lots of fun..

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Robert Flack . 2024-07-12

MORE AT Google

Got an apple pie and there was weird red stuff all over it. Doesn't look like it burnt and it's all goopy, tried to call to question what it was and just got laughing in return. Worst McDonald's I've ever had.

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Meg Livie . 2024-07-12

MORE AT Google

Went through drive through but still took bout 20 mins to get through the queue was very busy

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paul foote . 2024-07-07

MORE AT Google

The service was excellent. Staff so helpful.

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Tim Asquith . 2024-07-07

MORE AT Google

Slightly warm food with massive wait times due to McDonalds prioritizing Ubereats/Justeat etc. If Burgerking is close by, head there; they still offer a great service with hot food and still manage online orders!

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Gav . 2024-07-06

MORE AT Google

Shambles. Made me park for 2 meals. Cars behind we're all getting food handed out. Waited 15 mins and went in. They had forgot my order so had to make it again, it was wrong.

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Andy F . 2024-06-23

MORE AT TripAdvisor

One of the worst McDonald’s going. Can never get an order right. Items are either wrong or missing. How simple can it be to put something in a bag? Happened to me 3 or 4 times recently.

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Fraser Simpson . 2024-06-23

MORE AT Google

Service was abysmal and breakfast manager was too busy chatting to delivery men to be bothered. 20 minutes is a long time to be waiting for a breakfast bun.

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zander12 music . 2024-06-02

MORE AT Google

We've only came to this McDonalds a small handful of times in the past year and every single time it takes 45+ minutes to get our food, and a lot of the time chips/food will be lukewarm/cold. The service/organisation is terrible. Workers stand around chatting to people in car parks rather than doing their jobs. Would get "faster" food at a sit down restaurant. Every time we come here we're reminded why not to.

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Katie . 2024-05-25

MORE AT Google

My family had burgers and thoroughly enjoyed. I had a white coffee, it's great and good value. Staff friendly and helpful.

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Anne Steele . 2024-05-14

MORE AT Google

Went got order got home half order missing tried phoning them for over an hour did not answer phone not great customer relation hope I get my money back for missing items

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Kathleen Wright . 2024-05-11

MORE AT Google

Absolute joke of a place. Never been to a McDonalds that’s run by such special people before. Can’t even do the most basic of tasks.

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Roy Edgar . 2024-05-09

MORE AT Google

Took my granddaughter for a quick snack. Very busy but they are very quick and efficient.

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aileen blaylock . 2024-04-29

MORE AT Google

Ordered through the app and still had to wait 10 mins when I got there....so much for fast food

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Ged Robertson . 2024-04-26

MORE AT Google

4th time this place has been I expectedly closed in the last few weeks. Even delivery drivers were being told to leave and cancel any orders. Perhaps due to recent bad press about cleanliness?

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Cameron Woolf . 2024-04-23

MORE AT Google

Very quick through the drive-thru

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george flynn . 2024-04-20

MORE AT Google

Not great at getting orders right but handy for a quick bite.

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kirk Taylor . 2024-04-17

MORE AT Google

Has to be worst McDonald's in Scotland over two hours on a delivery yet the restaurant is rang corner from Aboyne Ave in Dundee food is always cold and no one ever answers the phone and ubar eats contact number is bloody useless to just shocking servo from both late on a Monday night

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Iain Reid . 2024-04-17

MORE AT Google

Just been there and waited over 15 mins for a happy meal and a cheese burger the milkshake had been sitting there the whole time and was warm, the food was all code the service was terrible not offer of competition for serving 5 people before me that came after me will just got to the one in town now

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Jake Osborne . 2024-04-14

MORE AT Google

Went in and sat in. Ordered using self serve machines. Had error. Went to till to pay and was sorted there. Less than 10minutes later my food was there and I was enjoying my meal.

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gareth moore . 2024-04-13

MORE AT Google

Staff are beyond incompetent Worst mcdee's in Dundee by a mile avoid

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Derek Fegen . 2024-04-13

MORE AT Google

Place is dirty don’t know why someone said it’s clean ?

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Bryony Duthie . 2024-04-07

MORE AT Google

Brilliant. Staff very friendly. Food was great. Place was nice and clean. No problems.

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M A . 2024-04-03

MORE AT Google

Decided to sit in before the 40 min trip home as the place was empty. This was around 12.10am . It's a 24 hour restaurant .paid cash at till and was horrified as staff member moved away from till and I discovered the filthy conditions. The ice cream machine was filthy and looked like it needed condemned yet they were still using it. Rubbish thrown under units , floor was absolutely filthy, must have been around 20 bags of food on one counter for around the whole time we were there and not one moved. Only one staff member had a hair net . No attempts from any staff to clean. Quickly asked for a refund and left. Won't be back 🤮

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Vicki M . 2024-04-03

MORE AT TripAdvisor

Nahhhhh mate this places needs shutting down before someone di

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Franky Taylor . 2024-04-03

MORE AT Google

Not the best McDonald’s out there. I’ve had a sausage McMuffin meal twice in the past few weeks and both times it’s been quite dry. On the second time there was also some weird grey thing around the yolk which while was probably edible gave me the absolute boke. Service is fine through the drive through but pretty slow in the shop itself. A few people that ordered after me (also sausage McMuffins) were also given their food before me which was frustrating. Will stick to other McDonald’s in the area and give this one a swerve.

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S W . 2024-04-02

MORE AT Google

Organised chaos, never seen so many miserable staff. Long waits for food to takeaway and sit in. MAYHEM!!

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Malcolm O'Kane . 2024-03-31

MORE AT Google

Poor very poor, won't sort my cold order and wrong items, it sat in restaurant for 50 minutes before being delivered, refused fresh food or refund. Called the girl was cheeky and hung up, called back 12 times no answer call from.a different number and answered to then again be hung up on. This is getting taking further. This is not the First time this has happened normally items missing!!!

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Jackie Todd . 2024-03-29

MORE AT Google

Came here on a Friday afternoon, massive long queue and then practically ran out of everything, won't bother coming here again, always queues. Luckily there is another McDonalds down the road!

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Joanne Buxton . 2024-03-29

MORE AT Google

Staff severarly under-trained. Have never had a good experience on delivery from this store. Always multiple items missing or completely incorrect. It really isn’t too hard to look what should be in an order compared to what has actually been packed.

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Jim up The bob . 2024-03-29

MORE AT Google

Very bad service today, young assistant totally ignored myself and colleague. When I asked if anyone is serving she ignored us again, eventually another member of staff served us and apologised for her colleagues lack of communication. I normally get good service here but was massively disappointed today.

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Eddie L . 2024-03-28

MORE AT TripAdvisor

Just had flat white coffee quality

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Thomas Burke . 2024-03-28

MORE AT Google

Worst McDonald's ever. Deliveries are absolutely awful and not much better in store. Given a few chances now.. no more. Missing items again with this delivery. Items you can order on just eat that they don't have in stock. Missing sauce every time. Missing meals and drinks poured all over the bags because they didn't use a drinks carrier. Absolutely disgraceful place. They all need fired. Not to mention the food is disgusting and cold and nothing like it should be. Here is a photo of the quarter pounder. Why oh why do they keep accepting just eat orders when they cannot cope. The delivery also took nearly two hours to come. The delivery driver apologised and said he was there for ages and they lost our order. Absolute sham.

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Carly Markantonatos . 2024-03-26

MORE AT Google

Worst McDonald’s in Dundee used to work for the company so know it’s not hard to make items as they have about 3 ingredients have ordered half a dozen times from here on just eat have gotten orders wrong every time ingredients missing juice spilt lids not put on properly sauce never in bag even if you ask for 5 10 tubs so they can see you want sauce chips wet and soggy joke if I’m honest even when in the store place never gets anything right think management and higher up need to have a shake up in there as looking at other reviews it is the same message 0 pride in there work sad to see

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Johnathon Steel . 2024-03-21

MORE AT Google

Very clean tables was wiped as soon as you left nice staff

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May Davie . 2024-03-18

MORE AT Google

Waited in the drive thru for over 30 mins. Ordered food and was asked to wait a further 30 mins. Finally got my food brought to the car which was cold and contents of the bag and food were soggy. Got home and was missing a full meal to which I was not in a position to attend back at the ‘fast food’ venue. At a loss of £7 and got honking food. Won’t be back

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kieranwolecki . 2024-03-17

MORE AT Google

So disappointed Food took half an hour as I was standing waiting Got my order wrong Kitchen was full of staff and half were standing about doing nothing giggling away

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Lacey Chalmers . 2024-03-17

MORE AT Google

ordered a meal, half of it missimg, millshake wasnt filled to the top, only half way, missing a meal and chips werent all full

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Katie Whitehouse . 2024-03-17

MORE AT Google

Bit of a delay after order was placed but still fine timewise

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Scott Anderson . 2024-03-08

MORE AT Google

Worst McDonalds in Dundee, 20 minute wait even though the restaurant was empty and they got my order wrong 3 times in a row, and when I brought it up with the manager instead of apologising and making sure my order was correct he would rather stand there and argue with me about it, like it was my fault and I had a bad attitude for bring it up.

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Zathrus . 2024-03-08

MORE AT Google

By far the best McDonald's in the area. I was in with my daughter early morning, hence 3 stars for atmosphere 😂. Prompt service, and food was piping hot.

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Keith Wilson . 2024-03-07

MORE AT Google

Foods gone downhill always cold especially deliveries

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Michelle Dunnill (Shell) . 2024-02-21

MORE AT Google

Ordered a big man meal and condiments. When I opened the bag the condiments were missing, as was the Big Mac. The level of incompetence in this store is quite incredible. Can only assume the managers in charge don’t care, and are incompetent also,

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johnsbrown1981 . 2024-02-18

MORE AT TripAdvisor

I think Mcdonald’s are forgetting the aspect of “fast food” waited in the queue for 45 minutes…to make it better the woman on the microphone was speaking so quietly I heard the bees buzzing and considering there’s no bees because it’s winter answers my question. Mcdonald’s Dundee is a joke…

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Arron Reekie . 2024-02-16

MORE AT Google

Terrible service food was mixed up total carry on

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Alan Wallace . 2024-02-15

MORE AT Google

This must be the worst McDonald's to get deliveries from. They have mixed up the last three orders (2 orders with missing items and one was totally the wrong order). How can you screw up orders so badly when you actually staple the receipt to the bag? Do you not check the bag contents to the order? It's simple and it takes seconds. Also never the warmest food if when delivered from 5 mins up the road. Obviously bad management and staff that don't care.

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Mal . 2024-02-13

MORE AT Google

Mc Donald's need to upgrade their interiors to suit adults...not just families. Loads of noisy kids, buggies and families. Could they have a quieter space too? Food was good. Served at our table but an item was forgotten off of our order. Still great value. Chips were soggy though.

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Heather Robertson . 2024-02-12

MORE AT Google

Staff clearly think when asked a “pain Big Mac meal, no cheese, no sauce, just burger & bun” means stick a load of cheese on it. Chips are old and freezing and McFlurry ice cream tastes off, deffo the worst McDonald’s venue of Dundee.

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sean senior . 2024-02-11

MORE AT Google

To be honest the food is always cold and I think you should really look at your bar staff in there ... I'm actually only just impressed quite a few staff at the weekend nights as well twiddling their thumbs and blocking the view of the cooking area from the paying public

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Steve Jazz . 2024-02-11

MORE AT Google

AVOID. Food is always wrong or missing and constantly cold. Do not waste your money here.

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Anna McKenzie . 2024-02-05

MORE AT Google

Always busy but alway found it to be clean with tables being cleared regularly. Sometimes a hit or miss with staff on the registers where u order face to face as it's not always and.

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Gail “Gail74” Ramsay . 2024-02-04

MORE AT Google

So busy and ridiculous wait time. Food was OK when it arrived. But like a circus everytime we are in there..

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Will Petrie . 2024-02-04

MORE AT Google

Food was decent but Customer service is shocking, the boys who work here don't seem to listen very well and lack of common sense

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Alisha Grant . 2024-02-03

MORE AT Google

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Fast food
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Había estado en una reunión en Dundee, así que aproveché para conseguir un KFC, el lugar era bastante tranquilo, así que tuve muy poco tiempo para esperar en mi comida. El pollo estaba por encima de la media, The Gravy era de textura gruesa y muy bueno. Pero las patatas estaban escasas y quemadas. Si había 10 patatas, estaban secas y demasiado cocidas. Le señalé a la chica detrás del mostrador que el pollo era bueno, pero las patatas eran terribles y escasas, Para ser justos con ella, Ella preguntó si quería otra porción de patatas fritas, Pero mirando las patatas fritas que se ofrecen, Las bolsas estaban de nuevo escasas y quemadas. Por 9 libras, fue una visita horrible y no volveré.