McDonalds Coulby Newham in Middlesbrough

Every single time I get anything from this McDonald’s, there’s items missing. I recently ordered on Uber eats from this restaurant and half of my order was missing, I called them and they said if I go in store, I’d get replacements for free. I did that and they still had items missing from my bag!! It’s an absolute joke!! Total waste of money

What lovely staff , So polite and friendly . Very clean and well managed. There was a young lad cleaning when i went in and what a little hardworker he is, along with the rest the staff in there. Not an easy job working in a fast pace environment and they work so well and hard. The food was perfect it definitely was made with care and not flung in a bun like the other maccys. Highly recommended to visit this one

Went through drive through when home order wrong asked for cheeseburger happy meal given chicken nuggets no sauce or straws for drinks there was no cold drinks only hot or bottled ordered chilli chicken wrap meal with hot chocolate food wasn’t very warm and was given coffee not hot chocolate rang 7 times before getting answer told a guy called Donald (if that was correct) complaint and was asked what I wanted him to do he didn’t know about promotion that was on through November he gave me a code to replace the happy meal and chicken nugget meal !!! Hang on I didn’t ask for a chicken nugget meal !!! Changed it to chilli wrap I mean what sort of manager was he then he quickly put phone down I will never use that place again after getting my meals replaced

We visited this place today ,I ordered a mcrispy by a paypoint machine but was served a mcspicy which was very spicy for me I peeled off the crispy bit but my mouth was still on fire ,we ordered a happy meal with toy but got a book instead and we were not the only ones I take it the toys were not available ,I never got a receipt and noticed nobody else get one either , an employee said they were out of paper receipt rolls so I don't know how they will work it out if your order is wrong now we ate and drank all what was on our tray and it was delivered to our table in a fair time but ,but the book although I can forgive that but the mcspicy that was just sloppiness I might have taken it back had I got a receipt so fair but could do better

Terrible drive through service. Sat waiting at the order point without even being acknowledged for about 7 mins without even being acknowledged, whilst cars were getting orders taken at the other point. Got our order wrong, even though it was just simple cheeseburgers, which we still had to wait another 10 mins for! When finally brought out to the car, no word of apology for the wait. This place is being 'run' by a bunch of kids who can't cope and know nothing about customer service. McDs used to have decent customer service, and the fast food was actually fast. Ours was lukewarm, thrown together and took 25 mins at the drive through. This wasn't the first bad experience here, definitely won't go back.

When will corporate do something about the service at this store- when we go through the drive through it’s always wrong - got it delivered tonight and I was the first drop the food was stone cold and I live 4 mins drive away!!! (Halloween has come early for this store) and items missing - what is the point!!!

Normally get the wrong order after waiting an eternity. Put up with this as the staff seem to try but not today. Waited an eternity, got the wrong order but this time staff arrogant and overtly rude.

We and 14 other people waited over twenty mins for our food. They said they were short staffed but we could all see them talking to each other rather than serve customers. A guy told us he has never had good service their ever. Another customer said they put milk in her porridge even though she told them she was lactose intolerant. A customer was told he couldn’t get a refund. We left without food.

Friend and I visited today (05/03/23, circa 17:40) Friend went to place order, and was told, by person behind the till, he "MUST" use self-service machines, eventually, server caved in and took an order at a till. I witnessed another customer, who had this treatment, wearing a black baseball cap, who was struggling to use the self service machine, and after several minutes, was losing his temper and swearing at the machine, without assistance from staff. I made a complaint to the manageress (blonde hair and glasses) that "some people don't like being forced to use self service". The manageress, told me "It's corporate policy" .... "Some people do like the machines... And if people don't we help and educate customers on the machines" ... All, ironically, while the male customer, with the baseball hat, was getting increasing frustrated at the self service terminal with ZERO help. The manageress had a major chip on her shoulder. I asked the manageress for UK headquarters contact details, to raise feedback on self service only and I was point blank REFUSED by her, and told to Google it, rather flippantly. As I left, I saw that other frustrated customer, storm over to the manageress, and through the window, it looked like she was probably getting another dressing down!!! 1) Coulby Newham duty manager has the customer service skills of Lucretia Borgia, when it comes to an initial request to make feedback to head office... She basically enflamed the situation!! (A sorry you feel that way, and he's how you can contact head office, would have been the correct way to deal with this!!) 2) NO HELP was offered to the other struggling customer, despite the manageress telling me QUOTE " And if people don't we help and educate customers on the machines" 3) New edict from UK head office alienates customers, who don't want to, or struggle with self service 4) The edict, has further theoretical, and likely consequences. IF, say, a relative of mine, who walks with two sticks, and cannot let go of the sticks were to visit. Requirement of releasing a stick, to tap the screen, would prevent said relative using McDonalds... A blanket head office policy, in this scenario, would breach the Equality Act 2010 I will BOYCOTT McDonald's until the FORCING of self service only policy is removed

I've been using this McDonalds for many years, since it opened in fact. It's never been the best, high staff turnover and poor training have led to a terrible customer experience. TBH when I visit the drive through now I expect to be sat waiting at the speaker for a while before someone asks me what I want and waiting even longer at the cash and then the food window while somebody bothers to come to serve me. I expect surly teenagers to serve me without a please or a thank you and I expect to be made to feel an inconvenience. I expect to get the wrong order - alway less, never more - an egg less mcmuffin, a single burger instead of a double or something just completely missing. But this week has taken the biscuit, three times I've called there and three times I've ordered a coffee and three times they've got it wrong. Now I can drink black, white, cappuccino, latte, flat or just about any other variation of coffee. So what do they give me hot chocolate or coffee with syrup. Great - I'm diabetic! So no longer are they refusing to give me what I've paid for they're trying to negatively impact on my health - and leaving me without a drink for the 1 and half hour journey to work. Perhaps enough is enough and I need to stop putting myself through these visits.

Sick of this place, every time we go or order online the order is wrong! It's simple fast food! Ordered online tonight as have no car and they only put nuggets in the happy meal no fries and forgot the sauces and main burger, rang them to be told it's not their fault ring Uber. Not their fault? They packed it wrong! Tried to ring Uber but couldn't get through so now cooking tea instead. Never returning here it's a joke.

Went last week through the drive thru got a large wrap meal. Got all the way home and the fries were small and the wrap was missing. Rang them up and they told me to come all the way back for the wrap. Didn’t give me exchange on fries. went through the drive thru again tonight they give me the drinks and a McFlurry and told me to wait in a bay for the food. 20 plus minutes later still waiting in the bay. The McFlurry had melted by this time (would of ate it but it was for a family member at home) In the end went inside and got the food and told them to swap the McFlurry. not sure what’s happened lately but its put me off returning.

Untrained constantly changing teenage staff who don't care. Rude and obnoxious that struggle to speak English. I wonder if the owner of the franchise realises how bad this place is managed. I would rather walk to Teesside Park then give this branch one penny.

Went through uber to get a Big Mac meal but they forgot about the large strawberry milkshake. I was refunded the £2.10 but did not offer me a milkshake. I said to them I wanted the milkshake and if I’d of reordered one it would of cost me more in delivery cost. It was then they would not talk to me again! If I could they would have no stars!

We went on Monday 21st February, Me my husband, son and Grandaughter, upon arrival I was concerned about the greasy floor and brought it to the attention of the lad who was serving us, who just proceeded to take our order. The place was shocking, tables full of waste food, bins overflowing with rubbish, etc. I finished my lukewarm meal, only going here due to my 6 year old Grandaughter somehow loving her McDonald's. Went to go to the toilet, slipped and smashed my face into door jarm suffering serious facial injuries, since then not one concerned phonecall or email from McDonald's in coulby newham or their head office. I would like to say I'm appalled at your lack of concern over your customers welfare, I have a fracture of my nose, soft tissue damage of my head/eye socket and neck injury equivalent to a whiplash injury. I would urge anyone visiting this McDonald's to be extra vigilant as there floors are lethal and I do not want this to happen to anyone else. If they concentrate on cleanliness instead of Just eat delivery's front of house would not suffer like it is at moment in time. Shame on you McDonald's if I could give 0 stars it would be an injustice

Dreadfully long wait, staff were very rude when after 20 minutes and our order vanished off the prepared list and not on the complete list. Restaurant was chaotic with maintenance staff working on the ceiling where food was being made, with drive through, just eat...

What a waste of £20 tonight! Literally everything was cold, stale and well past it’s best. Last time I will use this restaurant. Clearly the people on duty tonight (12th October 2021) despise their jobs and have no respect for other peoples hard earned cash.

Delivery order never arrived despite online confirmation and live tracking showing the phantom driver. Nobody answers the phone. Technical fraud and I will be taking further action.

It came with the wrong order so I ended up with 2 milkshakes and 2 mcflurrys and no refund wich, I would of fort id right. I usually like the resturant but this time i say they were poor service.

The staff on the door ordered everyone around and were really rude. I know there are covid rules that need to be in place but I felt like a naughty child back at school. The food was freezing cold, the large fries we ordered were...

Problem with the app but was all ok and the staff were great and the food was as per normal. Place was up to normal standard

My wife and myself visited this branch of McDonalds today and ordered a couple of meals which arrived with almost cold chips but this is the norm here , we were more concerned whilst eating it in the carpark the antics of the delivery drivers...

I would say it is a decent place I do recommend it for family and friends it has pritty good food like chicken selects overall I would give it 6/10

So?! Where should I start?? Well...my friend, her mum and me went to McDonald’s as we were starving after a busy day of work!! This McDonald’s is local to us so we decided to go to it and I am telling you... it wasn’t the...

Popped in to grab a coffee whilst passing. The coffee was good as was the service. I would get a coffee here again.

Great helpful staff here. Food is what you expect. Grandsons favourite place to eat. Good value for mo ey.

Called in after going to local charity concert with my partner and 2 sons at 6pm. The food and service was fine the downside was the amount of kids in their who had obviously not bought anything sitting down at one point their was easily...

I will never return to this McDonald's. I returned a burger as I could feel it was stone cold. We were told to park in the bay, for a guy to follow us straight back out. Once again it was freezing. My money totally wasted....

I mean the coke was alright, maybe it's my own fault for going at 10pm but the nuggets tasted like they'd been there since lunchtime and the chips were like cardboard. Be sticking to Thornaby or Teesside Park next time

Our meal was great! We got a happy meal,2x cheese burgers and 1x coke! Lots of people say this place is not good but I disagree. Will come back here again.

This is definitely the last time I will come to McDonald’s at Coulby Newham. The last trip the porridge didn’t work and had to re-do it and I had to wait 20 minutes. This time we ordered normal breakfast however had to wait need 10...

So sick and tired of complaining about this place. Serice is horrendously slow both at counter and drive through. I feel so sorry for Jayne (front of house) because she has to deal with all the complaints and trust me, she gets lots of those....

Drive through is slower than walking into town 6 miles away to buy! Order point kept going to other drive through lane, then couldn’t hear my order, so had to reverse out to go to the other side. Then had to wait over 10 minutes...

This Mc Donald's was terrible. I ordered a plain cheese quarter pounder,chips and coke and they gave me a quarter pounder with just onion,lettuce and tomatos not even a burger. When the food what I ordered came it was gross,the burger was not warm and...

Had to go back to the till twice because they kept getting my order wrong and the customer service was horrendous

As per usual food ok service fine but very small counter and not many staff the one we did see was supposed to be tidying up but spent over half a hour talking to customers.quite clean and decent drive thru

If they get your order right it's never good but it's nearly always cold and none of the burgers ever look like the pictures I hope one day they will give you a burger as good looking as a picture on the adverts on the...

Nice place for a quick bite ,staff seem better than some of the others, clean inside drive through good

Very busy, queue for drive through stopped car park from working. Standard product. Service from the counter was nice enough.

Back at macdonalds 8 o clock in the evening Saturday night. Three quarters of the restaurant closed . Both male and female toilets closed. In fairness the disabled toilet was still available. So most of the facilities were out of bounds to the paying customer....

I popped in for a quick early lunch on a Wednesday. I was also very cold and wet and was looking forward to a comfortable meal. The restaurant is very modern with pre-order selection booths, Mobile phone charging at the tables and areas that look...

Our burgers were nice but the new system they use is very slow, would of been quicker to use the drive thru but rodders rolled the van at the roundabout

I've always liked this McDonalds. Visited last week and was pleased to see it had been updated inside to the new style they seem to be rolling out. Only problem was there was only 1 member of staff taking orders and I do not like...

Visited mcdonalds on Saturday night. Airconditioning was off, burgers were well cooked and tasty, chips were hot , hot chocolate was thick and icecream machine was working. WOW Hope it can last.

This place as been newly renovated and you can only be hopeful that things will improve but sadly it hasn't. Orders are never ever right and you then have to be ready to park your car and run in asking for your missing food. Then...

Poor service yet again 6.30 in the morning, drive through - no good morning etc no thank you, young girls stood chatting while one hands me a drink then turns away without a goodbye have a nice day - I had to call her back...

This outlet, like many of the other ones on Teesside have undergone a massive refurb. To be honest I don't know why they bothered. Quality and speed of service is non existent. After waiting, along with two 0ther customers for our breakfast for over ten...

How do they get away with calling these places restaurants? fast food garbage , just because it has table and chairs does not make it a restaurant

I visited the drive through on the way to a friends, grabbing a quick lunch on the way, a happy meal, adults meal for my friends and fries and a drink for myself. Upon arriving at my friends I had a bit of my sprite...it...

Popped in for breakfast and the staff were helpful and friendly. My order came promptly and the restaurant was well kept and clean. Not always the case in other McD's. Food hot and tasty, espresso excellent. I will go back

Great, light and airy restaurant with friendly staff. I pop here fairly often and it is always busy. Clean eating area. Can't complain!!

I don't use this drive through very often and have yet to have an order correct. In the last three visits items have been missed completely straws tissues and dips have been requested but omitted and hot chocolate turns out to be hot water.

Usually u get what you order but I have had a few mix ups lately, ordered a bacon roll deal and got a breakfast wrap, the sausage and egg mcmuffin was only egg but hey it's a fast food place so you got to expect...

This place is always busy but the staff are all troopers. They are always friendly and professional despite the high pressure environment they work in. Food was great .

Some people knock this McDonald's, yet I don't agree. Always fast service whether eating in or throw the drive throw. Very friendly staff and always great service

This place usually gives you what you want but lately had a few mix ups, I suppose you get what you pay for and fast food is a bit dodgy at times and wrong orders occur.....nice coffee but some meals are a bit greasy

A lovely branch to visit, the staff are very friendly and go out of their way to help you. The coffee here is really nice, even better than other McD's in the area, my family and I visit here regular just for the coffee and...

Very pleasant staff. Fast efficient drive through. Clean tidy restaurant. Pleasant surrounds, close to amenities.

Come here fairly regularly & the staff are always spot on. Never got a wrong order no matter what time of night I've been

My husbands order was wrong when he arrived home, so I went straight back and spoke to the Duty Manager and explained what had happened. She was excellent and with no problem dealt with the matter professionally and to my satisfaction. Very Happy Customer Bridget...

Nothing really special. I obviously live close to this macdonalds and I go here sometimes, but we occasionally get the wrong order, and I don't really like the food, it is just greasy and is heart attack in a burger