McDonalds Coulby Newham in Middlesbrough

Best maccies breakfast I’ve ever had and I’ve had a fair few!! Everything was hot and fresh, the egg was cooked absolutely perfect compared to the usual rubber ones which I often take out because they’re so overdone. The egg drip on my jumper was welcomed ! Spot on breakfast .. cheers guys.

Ordered last night late. It's meant to be 24 hours. We waited for 2 hours until it got to 2am. We went to bed Hungary. I'll never order from here again now after I was let down really badly.

Every single time I get anything from this McDonald’s, there’s items missing. I recently ordered on Uber eats from this restaurant and half of my order was missing, I called them and they said if I go in store, I’d get replacements for free. I did that and they still had items missing from my bag!! It’s an absolute joke!! Total waste of money

What lovely staff , So polite and friendly . Very clean and well managed. There was a young lad cleaning when i went in and what a little hardworker he is, along with the rest the staff in there. Not an easy job working in a fast pace environment and they work so well and hard. The food was perfect it definitely was made with care and not flung in a bun like the other maccys. Highly recommended to visit this one

Went through drive through when home order wrong asked for cheeseburger happy meal given chicken nuggets no sauce or straws for drinks there was no cold drinks only hot or bottled ordered chilli chicken wrap meal with hot chocolate food wasn’t very warm and was given coffee not hot chocolate rang 7 times before getting answer told a guy called Donald (if that was correct) complaint and was asked what I wanted him to do he didn’t know about promotion that was on through November he gave me a code to replace the happy meal and chicken nugget meal !!! Hang on I didn’t ask for a chicken nugget meal !!! Changed it to chilli wrap I mean what sort of manager was he then he quickly put phone down I will never use that place again after getting my meals replaced

Terrible drive through service. Sat waiting at the order point without even being acknowledged for about 7 mins without even being acknowledged, whilst cars were getting orders taken at the other point. Got our order wrong, even though it was just simple cheeseburgers, which we still had to wait another 10 mins for! When finally brought out to the car, no word of apology for the wait. This place is being 'run' by a bunch of kids who can't cope and know nothing about customer service. McDs used to have decent customer service, and the fast food was actually fast. Ours was lukewarm, thrown together and took 25 mins at the drive through. This wasn't the first bad experience here, definitely won't go back.

Dreadfully long wait, staff were very rude when after 20 minutes and our order vanished off the prepared list and not on the complete list. Restaurant was chaotic with maintenance staff working on the ceiling where food was being made, with drive through, just eat...

What a waste of £20 tonight! Literally everything was cold, stale and well past it’s best. Last time I will use this restaurant. Clearly the people on duty tonight (12th October 2021) despise their jobs and have no respect for other peoples hard earned cash.

Delivery order never arrived despite online confirmation and live tracking showing the phantom driver. Nobody answers the phone. Technical fraud and I will be taking further action.

It came with the wrong order so I ended up with 2 milkshakes and 2 mcflurrys and no refund wich, I would of fort id right. I usually like the resturant but this time i say they were poor service.

The staff on the door ordered everyone around and were really rude. I know there are covid rules that need to be in place but I felt like a naughty child back at school. The food was freezing cold, the large fries we ordered were...

Problem with the app but was all ok and the staff were great and the food was as per normal. Place was up to normal standard

My wife and myself visited this branch of McDonalds today and ordered a couple of meals which arrived with almost cold chips but this is the norm here , we were more concerned whilst eating it in the carpark the antics of the delivery drivers...

I would say it is a decent place I do recommend it for family and friends it has pritty good food like chicken selects overall I would give it 6/10

So?! Where should I start?? Well...my friend, her mum and me went to McDonald’s as we were starving after a busy day of work!! This McDonald’s is local to us so we decided to go to it and I am telling you... it wasn’t the...

Popped in to grab a coffee whilst passing. The coffee was good as was the service. I would get a coffee here again.

Great helpful staff here. Food is what you expect. Grandsons favourite place to eat. Good value for mo ey.

Called in after going to local charity concert with my partner and 2 sons at 6pm. The food and service was fine the downside was the amount of kids in their who had obviously not bought anything sitting down at one point their was easily...

I will never return to this McDonald's. I returned a burger as I could feel it was stone cold. We were told to park in the bay, for a guy to follow us straight back out. Once again it was freezing. My money totally wasted....

I mean the coke was alright, maybe it's my own fault for going at 10pm but the nuggets tasted like they'd been there since lunchtime and the chips were like cardboard. Be sticking to Thornaby or Teesside Park next time

Our meal was great! We got a happy meal,2x cheese burgers and 1x coke! Lots of people say this place is not good but I disagree. Will come back here again.

This is definitely the last time I will come to McDonald’s at Coulby Newham. The last trip the porridge didn’t work and had to re-do it and I had to wait 20 minutes. This time we ordered normal breakfast however had to wait need 10...

So sick and tired of complaining about this place. Serice is horrendously slow both at counter and drive through. I feel so sorry for Jayne (front of house) because she has to deal with all the complaints and trust me, she gets lots of those....

Drive through is slower than walking into town 6 miles away to buy! Order point kept going to other drive through lane, then couldn’t hear my order, so had to reverse out to go to the other side. Then had to wait over 10 minutes...

This Mc Donald's was terrible. I ordered a plain cheese quarter pounder,chips and coke and they gave me a quarter pounder with just onion,lettuce and tomatos not even a burger. When the food what I ordered came it was gross,the burger was not warm and...

Had to go back to the till twice because they kept getting my order wrong and the customer service was horrendous

As per usual food ok service fine but very small counter and not many staff the one we did see was supposed to be tidying up but spent over half a hour talking to customers.quite clean and decent drive thru

If they get your order right it's never good but it's nearly always cold and none of the burgers ever look like the pictures I hope one day they will give you a burger as good looking as a picture on the adverts on the...

Nice place for a quick bite ,staff seem better than some of the others, clean inside drive through good

Very busy, queue for drive through stopped car park from working. Standard product. Service from the counter was nice enough.

Back at macdonalds 8 o clock in the evening Saturday night. Three quarters of the restaurant closed . Both male and female toilets closed. In fairness the disabled toilet was still available. So most of the facilities were out of bounds to the paying customer....

I popped in for a quick early lunch on a Wednesday. I was also very cold and wet and was looking forward to a comfortable meal. The restaurant is very modern with pre-order selection booths, Mobile phone charging at the tables and areas that look...

Our burgers were nice but the new system they use is very slow, would of been quicker to use the drive thru but rodders rolled the van at the roundabout

I've always liked this McDonalds. Visited last week and was pleased to see it had been updated inside to the new style they seem to be rolling out. Only problem was there was only 1 member of staff taking orders and I do not like...

Visited mcdonalds on Saturday night. Airconditioning was off, burgers were well cooked and tasty, chips were hot , hot chocolate was thick and icecream machine was working. WOW Hope it can last.

This place as been newly renovated and you can only be hopeful that things will improve but sadly it hasn't. Orders are never ever right and you then have to be ready to park your car and run in asking for your missing food. Then...

Poor service yet again 6.30 in the morning, drive through - no good morning etc no thank you, young girls stood chatting while one hands me a drink then turns away without a goodbye have a nice day - I had to call her back...

This outlet, like many of the other ones on Teesside have undergone a massive refurb. To be honest I don't know why they bothered. Quality and speed of service is non existent. After waiting, along with two 0ther customers for our breakfast for over ten...

How do they get away with calling these places restaurants? fast food garbage , just because it has table and chairs does not make it a restaurant

I visited the drive through on the way to a friends, grabbing a quick lunch on the way, a happy meal, adults meal for my friends and fries and a drink for myself. Upon arriving at my friends I had a bit of my sprite...it...

Popped in for breakfast and the staff were helpful and friendly. My order came promptly and the restaurant was well kept and clean. Not always the case in other McD's. Food hot and tasty, espresso excellent. I will go back

Great, light and airy restaurant with friendly staff. I pop here fairly often and it is always busy. Clean eating area. Can't complain!!

I don't use this drive through very often and have yet to have an order correct. In the last three visits items have been missed completely straws tissues and dips have been requested but omitted and hot chocolate turns out to be hot water.

Usually u get what you order but I have had a few mix ups lately, ordered a bacon roll deal and got a breakfast wrap, the sausage and egg mcmuffin was only egg but hey it's a fast food place so you got to expect...

This place is always busy but the staff are all troopers. They are always friendly and professional despite the high pressure environment they work in. Food was great .

Some people knock this McDonald's, yet I don't agree. Always fast service whether eating in or throw the drive throw. Very friendly staff and always great service

This place usually gives you what you want but lately had a few mix ups, I suppose you get what you pay for and fast food is a bit dodgy at times and wrong orders occur.....nice coffee but some meals are a bit greasy

A lovely branch to visit, the staff are very friendly and go out of their way to help you. The coffee here is really nice, even better than other McD's in the area, my family and I visit here regular just for the coffee and...

Very pleasant staff. Fast efficient drive through. Clean tidy restaurant. Pleasant surrounds, close to amenities.

Come here fairly regularly & the staff are always spot on. Never got a wrong order no matter what time of night I've been

My husbands order was wrong when he arrived home, so I went straight back and spoke to the Duty Manager and explained what had happened. She was excellent and with no problem dealt with the matter professionally and to my satisfaction. Very Happy Customer Bridget...

Nothing really special. I obviously live close to this macdonalds and I go here sometimes, but we occasionally get the wrong order, and I don't really like the food, it is just greasy and is heart attack in a burger