McDonald's Birmingham Fort in Birmingham

Fillet was hard and only a tiny bit of fish on it

Service rubbish and food warmed up or cold avoid McDonalds Stephenson place Birmingham. Manager needs sacking rude.complained to manager about food and she swore at me and laughed

Always quick service and food is always hot. Never use any of the many closer to home as this is the best. Nice

Very slow in mornings. Order on app when in carpark walk into store and still have to wait as there more interested in drive through orders

It's a McDonald's what more can I say. It does the job

A very efficient branch...Food always fresh..Clean too.. very popular considering it is near a retail park with competition..

Was here for a quick breakfast on way home. Chunk of McMuffin I received was missing. Quality control seems to be an issue here. Cleanliness is average McD standard - expect need to dust off the seats unless you want to sit on crumbs.

The menu offers a wide variety of options, from classic burgers and fries to healthier choices like salads and wraps. The service is quick and efficient, making it a reliable stop whether you're on the go or dining in.

Amazing white shirt guy served me

A great mcdonald's food great service great and clean and tidy

The staff in this McDonald's are terrible 😑 every time I've ordered from there, always something wrong with the order. Somethings always broken when you try and get milkshakes etc. Order a large fries, end up with a small. I hate my job too but come on mate 😑 it told you what to do on the box...

ordered for the kids' happy meal, there were no fries and toys

It has been the best MC D's that we have gone to in a while We sat it car & ate the food as we were all shocked the food was Hot . Wheelchair & Pushchair friendly all on Ground floor also a indoor play area for the kids . Parking was a bit small too many Uber drivers but the car park is on a tilt 5stars ✨ for food

Mcdonalds is Mcdonalds. Service was good and food was hot.

Great food and excellent employees!

Ordered on the app, didn't have to wait long to pick it up. Had it as a take out Does everything it says on the tin

The term 'customer service' is absent here, alas. I'm not gonna spend even 1p here anymore, unless these rude staff get replaced by some nice lads.

Ordered food to be delivered to table, waited 15min, asked about status, was asked to wait. Then 10 min later enquired once again to find out they didn’t have my order. Had to show the evidence from the app that I did place an order. Initially wanted to give 2 stars, but updated to 3 stars because they fixed and apologised

Disgusting especially the manager Adam. Should be fired

Very moody person was taking the orders in the very early morning. And to that person, a kind reminder. if you’re not happy with what you are doing, there’s a queue of others who would take your job immediately, so instead of being rude for no reason, just do the job you’re being paid for :) and if working with people isn’t for you - just resign. Nobody wants to be treated as I was in the morning :) especially that I’m spending there my money!

McDonald's has really shot themselves in the foot really, the new way they run can not cope with fast food standards, incredibly slow! Bring back the old style production, where you can walk in and literally order a big Mac in seconds! None of this "made fresh" bullcrap! Waiting 20 minutes for two double cheeseburgers is a joke! Doesn't matter how busy it is, shouldn't be waiting that long! And this isn't just this location of McDonald's, they are all the same, slow.. overpriced.. you might Aswell go wetherspoons to get yourself a beer and burger for less then a big Mac meal now!

We didn’t go inside and just used the drive thru. The staff are friendly and service is quick as usual!

Stupid manager made me pay twice for meal cause machine froze ever after payment was approved after I showed it was pending in account

Food was terrible all cold and the drinks were put with hot food and the drinks were warm. DO NOT GO TO THIS MCDONALDS

The atmosphere is pleasant. We ate wraps, which had chicken that was a little dry and just few vegetables. The fried potatoes were not salty at all. I recommend asking the staff for salt.

As usual with most branches no milkshakes.

Food was very cold, especially the fries. My burger was cold and there was no lettuce or pickles, just bun chicken and a little bit of sauce.

Efficient staff.. Clean shop...Food is fresh..

Ordered a take away.. fries didn't come. Burger was not right. Didn't even come.with lettuce. No sauces that I ordered. How can u forget fries when u do burger and fries

𝙏𝙝𝙚 𝙛𝙤𝙤𝙙 𝙬𝙖𝙨 𝙧𝙚𝙖𝙡𝙡𝙮 𝙧𝙚𝙖𝙡𝙡𝙮 𝙘𝙤𝙡𝙙 𝙩𝙝𝙚 𝙗𝙪𝙧𝙜𝙚𝙧 𝙬𝙖𝙨 𝙧𝙖𝙬

Food is always hot & fresh. Not really happy with the service. Forgot the straws and spilt all the drink on the food bag.

Went through drive thru yesterday , the girl handing the food drops my bag of food out of her hand to the floor and then tuts and walks off. As I wait there for her to come back and tell her I want a replacement of my food as she did not even bother to apologise, she gave a sly look so I said I’ll just have the refund back instead she proceeded to say “I can’t give you refund” what the heck ?

Popped in the morning for a quick bacon bap, lovely as always, we used the self service machine went and sat down and within a minute or 2 our food arrived, the staff were all polite and friendly and the food was lovely

Nice quick place to get some food and it's normally quiet inside if you prefer eating in.

Way better than MC Donald's slop

Ordered food, orders happy meal no toy food come cold, my chips were all in the bottom of the bag my burger was sideways in the bag no straw or dips that I asked for fuming most vile maccis there is will not from there again such a disappointment what a let down

The staff at this branch have ZERO common sense/diligence/decorum. Watching not one, but ALL of the staff slump around, walk at a snails pace, with not one bit of urgency in the world. Packing burgers into bags and leaving on the side whilst they wait for remaining items is not acceptable. I asked a member of staff why he had packaged my McPlant and left it on the side instead of leaving it under the hot lamp whilst he waits for the rest of the order. To which he replied, ‘If you don’t like it, come round and help out’. Surely staff at McDonalds should have manners, customer service knowledge, a good appearance/hygiene standard and a clear understanding that food left of the side gets cold?

My recent McDonald's takeaway left me underwhelmed. While the size of the fries was hard to gauge without a standard reference, the milkshake's shortfall was apparent. Despite the cup being pre-marked for 0.25L, it was only filled to about two-thirds capacity, falling short of expectations. Such inconsistencies in portion sizes detract from the overall dining experience at McDonald's.

Dirty. Dry mcspicy good and fresh chips nice people.

A perfect place to eat and relax after long shopping walk at the fort complex.

Ordered off the app and had table service so easy and quick. Was quiet, so came out quick. It's so worth having the app. The place was clean and the staff were friendly

Large means more ice in your drink...

We called in en route to airport. We were 30 minutes ahead of schedule. There were no other customers but we had to wait 20 minutes for our food. Won't be doing that again.😱

The food arrived cold not to mention not even what I ordered there was no dips they sent the wrong burger the wrong size fries forgot the cheesy garlic bites forgot the straw and it was cold. When I called the worker told me they couldn’t do anything no refund no picking up the order and exchanging it for the write one I am fuming. This is terrible service how can you not do anything over something completely your fault? I paid almost £20 and got under the amounts worth and quality of what I ordered.

The people are very lovely, for is always warm spectacular McDonald’s 10/10 from mwah

Me and my partner are Muslim we ordered two chicken wraps without bacon when it got delivered the sticker seal even stated no bacon on both wraps when we started eating them, they looked okay. Got to halfway through and there was bacon in both wraps. We was both mortified. I contacted Uber Eats and McDonald’s itself and because I didn’t have a picture I just threw it away. They disregarded me. I will never order from this McDonald’s ever again

Epic food but I want to know why is ice cream machine always broken

Quick service, food as expected....ideal if you've had a long drive and need a quick bite whilst visiting the local industrial area

I don't use McDonald's, the food last time I went ( years ago) was disgusting

Egg shell all inside my egg nice

Good drive thru service. Staff were nice and food was quite quick for McDonalds standards… also hot as expected! Good capacity car park means being ‘parked up’ isn’t a hassle

3 year old birthday and food hot, enjoyed the activities sheet and crayons and tablet on table

Good for a quick munch or just grab and go from the drive through.

Really friendly stuff great service

I dropped my drink and the manager and slapped me round the face when I asked for another

If you're closed put it on Google maps idiots!!!! Wasting petrol will not be traveling to you again!

Great service. Manager Paul and staff friendly and welcoming. Food nice and hot. First McDonald's toilet Ive been to and was very clean and tidy. 5stars from me ❤️

Standard McDs. Driving through and parking can be tricky with the car park layout and limited space but not impossible.

Carmel frappe not Available shift manager on duty ver rude, terrible customer service. Never coming again.

Order food and something tells me to check in the car park b4 I leave got the wrong food had to take it back not good

Food served at table nice and warm with serviettes.

The Star City,Aston Mcdonalds 20-44pm 18/03.. Rude rude rude.!!! The man on the checkout/speaker was quite polite. The payment taker I'm assuming was the same guy,was again polite. But then at the serving hatch,a different guy practically threw the food at us and I thanked him but he literally sneered in disgust .He went to fetch drinks. He then returned and I asked for 2 sauces..He shouted rudely that there was a sign,why didn't we follow the orders.? I explained we hadn't noticed a sign on which he then replied "well remember next time" very abrupt and stormed off. This is going to their head office as he shouldn't be front of house if he obviously hates what he does. That said, them bloody cheese jalapeño bites are amazing. A shame we had to encounter him first. 21.11.22. THE FORT ,ERDINGTON. Ordered 3 Bacon and Egg McMuffins meals. Got home.. Just 2 in the bag yet 3 hash browns and 3 drinks.. Not the first time either. Mcdonalds needs to test mathematics at the interview stage. I really should check the bag from now on . YET AGAIN..POOR POOR SERVICE. Ordered 5 items,so taxing fir their brain to work out.3 fries,1 big mac and a wrap meal.. Delivery was late and I asked to check items.. A wrap missing. Shrugged his shoulders saying call the restaurant and drove off. Never again.

Open 24hrs...so went here because local Mc D only had drive thru open (10pm so inside closed). Staff were friendly enough, fries were cold when I got home.

Food was hot and staff were friendly

Food not very nice , taste less .

Handy, when you need a burger 🍔 sometimes it's a hit or miss on good hot chocolate drink.

The worst McDonald’s you can go to. Keep serving wrong orders, extremely slow and unprofessional staff

Ordered on the app and expected everything in my order to be in the paper bag they gave me when at the click and serve but they missed 1 item off my order. Called up after i left as this is when i realised something was missing and they offered me a free meal, that's great but it still means I'm down by a mayo chicken (£1.29). I was in a load of traffic and was not bothered to go all the way back to mcdonalds and through that traffic again for a mayo chicken. So that free meal is really a free 2/3 meal seeming as I haven't got that burger and I'm having to pay a bit off that meal with the burger I've lost out on. Not happy at all.

Given cold porridge no spoon no syrup, coffee offered no sugar had to ask service not the best

The employee was so rude I called and she was shouting what bruv terrible

Went through drive through and ordered bbq quarter pounder meal and a mc spicy meal and they gave me the wrong order. They gave me 20 chicken nuggets, mc spicy and a chicken mayo. staff need proper training and get people orders correct before they give it to you. Mc Donald's is more like mc surprise never know what order your gonna get.

Best maccies I've had in a while...went through drive thru and ate in carpark. Hot crispy fries....hot burger- perfectly cooked. And nice coke with ice.

Friendly and helpful staff, go there regularly and get the best service each time

The amount of times that we have ordered through the app and items have been missing upon receiving our order is a joke! I have driven home to find items missing for the last time, so I recently drove back and wasted petrol just to let them know about this regularly occurring “mistake” and also to get my damn apple pie. It’s a good thing that the woman I spoke to was empathetic and apologised. If it’s not this then the food is often luke warm which is also unacceptable. Sort it out!

Very poor customer service, the customer assistant on the drive through was rude and inconsiderate. Very disappointed.

Terrible…they always mess up my order….missing food everytime!!!!!! Everytime

Toilets needs to be checked time and again.

Waited over 40mins for my order and there was only a few of us in the shop. 🫨 The term fast food is a joke. Good job i dont do my just eat collections from this branch they would be on my blocked list.

Staff member named Skye with red hair was disgustingly rude to me. Moaned because I wanted to remove items off a burger and overcharged me. Not coming here again it’s appalling.

Ok, could use more regular table cleaning and WiFi doesn't work

Not the friendliest of staff, food was fresh

Can't beat a fillet of fish .. And ice cold strawberry milkshake

ben the assistant manager was using inappropriate language to me and tried to get me to do things with him in the toilet, never felt this uncomfortable in my life let alone a mcdonalds, all i wanted was a chicken mayo

Food almost cold. Drink missing from order. Is it rocket science to check an order before it’s sent out for gods sake

Standard McDonald's. Visited at 10 am on a Thursday. It was very quiet. Plenty of parking spaces. There is a drive thru and click and collect bays. The toilets were clean, as was the dining area. There is a 90 mins max time for parking.

Only been to this McDonalds twice and they have messed the order up both times, staff are not interested.

Very clean resteraunt with staff and order was delivered quickly and efficiently

Rude staff and unhygienic restaurant, they all need sacking

I asked for a double mcplant burger without a bun because I'm gluten intolerant I also ordered to normal medium burger meals and a mcflurry.... Went through the drive thru, it came up on the screen no bun, got to the collection window and my order wasn't ready (except the mcflurry) ... Nearly 20minutes later they come out with my order the mcflurry is melted, and I just drive home, got home and my burger has a bun 🤬🤬 20minutes wait for them to mess up the order anyway!!!! Absolutely ridiculous!

I ordered 7 items for almost £20 to be delivered to my house. When I got the order it was only 4 of them. When I called the store ,they tried to pass me to the delivery company and when they couldn’t, they said I have to go there to get the missing items. Although I paid for delivery. This store’s staff are useless and they even can’t do their jobs. The customer service is awful. Better to not order from there as it seems they can’t even make sure they sent out the order properly.

Told you can't buy sauce from them no more and I would like to know why? I could in arvo but went in for dinner and told we can't sell sauce. Discusting dried food from now on

Empty everything I have visited

McDonald's same as most. Food was hot and presented ok .

Slow service, staff weren't too helpful, little carpark, a long wait for food and a long queue for drive thru

Just popped through the drive through for a quick evening snack after the tortuous day getting my work done in city.....Good service but the food was not freshly cooked and not very tasty, however the staff were friendly. Not fresh food - hence two stars lost

Cold food , oily fries. Took 20 mins for my food to be served. Took the cold oily food back in and handed to a manager not a single word spoken just handed a replacement with once again incredibly oily fries , the burger was just about warm in replacement meal. Place deserves to be closed down 👎

Usual maccies fare pleasant staff here.

On Saturday 18th March 2023. McDonalds at Fort Parkway Birmingham B24 9FP. Went, drive-through. Got food for myself, my hubby,my daughter and 3 grandkids. Came home and we ate at home. I was eating McFlurry. One of mini smarty was like around hard ball. I tried to bite it. But as i bit hard round ball and it cracked my top 4th right side of my mouth tooth into 2. I felt so much pain on my right hand jaw and face. I have to have inner hanging off tooth out. Got a cap on the other outer half tooth now. Not the same. Still got lots of pain. I complained. No compensation. Gave me 2 medium meal voucher’s. I have not used them. It’s an insult. Please beware of the pain i have and still going through. Never ever going there again.

Best McDonald’s in the area imo, if you know of better food : where

Made me wait for the carboard tasting food.