McDonald's Bedford Elms Parc in Bedford

Thank you for sorting out my complaint after a order was incorrect! Sophie served me tonight and was a lovely. Have a good Xmas 🙂

Staff not interested in customers. Hiding away behind the new design.

All mcdonalds are fine but this one is exceptional, the woman pat who was cleaning went out of her way to help me when I spilt my drink although she was busy tidying up. She is a credit to you.

Easily one of the worst Mcdonalds I've been too. I work in the estate and go to this McDonald's a few times and every time there is something disappointing. 8 times out of 10 the order received is wrong but even if its right there a barely any fries in the pouch or the burger is absolutely soaked through with sauce (literally seeping through the wrapping). But that's only if you get through the intercom on the drive-through because if you're unfortunate enough to go on the left intercom, you'll get ignored for quite a while. Also, the communication through the intercom is usually "yes what would you want?". If you make it to the window after payment you'll be asked to either wait in a parking bay or at the second service window for a while as it takes 10-15 mins to bring a coffee or a single cheeseburger (far too many multiple times this has happened). If you attempt to go inside you'll be staring at your order on the opposite side of the counter for the same duration or until you ask the staff to hand it to you.

Waited an hour for 20 nuggets. How can they struggle making 20 nuggets? 'Fast food', what a scam.

Very disappointed with the costumer service and food today! We waited for our order for 40min. When we received our breakfast it was cold so must have been sitting there for all that time. All Just Eat delivery people were prioritised ….. No apology from any workers

Drive thru takes half an hour plus

Service very slow waited 20 minutes for food to dine in

37 minute wait for a simple order, terrible service. Not fast food

Worst McDonald's in town! Too much waiting for food even when it's not busy!

Sat in, burgers well cold. Fries were red hot ... ? Food looked like it had been stepped on and thrown together by a 5 year old. Note to self . Don't bother going to McDonald's again . Waste of time and money like all the McDonald's round the country

Went there for breakfast on my way to work (5:15am). Sat at the order speaker in the drive thru for 5 minutes without any service. Drove round to the first window, no one there. Drove to the second window, also no one there. Left without getting breakfast due to their poor service. And to make it worse, when grabbing breakfast on a prior week, they handed me my hash brown share box without a bag. Ew!! Wtf was the bag and why would you hand me my food without one? Very poor service

If you use drive through, expect to be asked to wait in the bay for 15mins almost EVERY time. All just to receive a wrap that’s basically inside out.

Used drive through, reasonably quick have parking bays to wait in if they have to prepare part of meal

Shocking, ordered food through the McDonalds app - their driver marks it as being delivered when it hasn’t been, called up to see what was going on to be told it is completely separate to them and essentially not their issue. Couldn’t/wouldn’t provide details of their driver, whilst they did offer to make the offer FOC if it could be collected - it isn’t much help as I ordered for delivery for a reason

For mcds it quite good could find the loos and upstairs blocked of it does have a lift to the top floor food well bog standard mcds

Dreadful service. This place gets steadily worst. Order on the app to “save time”. You end up waiting at the drive through to tell them your code then wait for ever to drive through to receive cold coffees because they have been sitting there. Had to drive back to return them- no apologies just handed them back by an unfriendly female “manager”.

Still the slowest Mc D's I've ever been to.

At last a McDonald's with plenty of room for Drive Through. Every other one I've used have been very narrow and a real risk of kerbing wheels.

Service can be slow but it'd a popular Maccies.

It was alright... About what you'd expect from a Mcdonalds restaurant... I did visit this one because I was on my own with 2 small children and wanted to use their order points in the upstairs seating area... But not only was the lift out of order did to vandals but they were not bringing the food up... This was an issue because now I had to go back down stairs with a 2 year old and a 5 year old to collect my food... Then carry it back up... 5 years on and I'm happy to report that this is now my go-to McD's the service is great the food is usually at a good temp and the restaurant is mostly always clean. (which compared to other restaurants is saying something) we will continue to visit here.

Milkshake machine only works for a few days of the year at best , if you want a cold drink best to go elsewhere

They never get your order right! Ever It's always cold

To slow, its definitely not fast food, people hanging around like hungry zombies

Drive through order of 2 sandwiches taking over 20min.. abysmal service

Well what can i say, the truth is it wasn't fast food at the time i visited, more like fasting, yes the food was spot on, but we did have to wait to long, it would have been quicker to drive to the maccys at aspects Bedford

Food as as you would expect from any McDonald's generally clean the few times I have been here.

Their contribution to the destruction of the human race is commendable. I didn't personally eat here but I'm sure the food is delicious.

A hard day moving, needed to chill and get food. Pop in here and have not used in a while. For a change it was very quiet which i was very pleased about. Food was very nice chicken strips and a Qpounder. Cold drink. Sat up stairs and watch the world go by, just what i needed. On the way out I got a flurry ( I'm sure they were bigger in the passed) sat in my van and enjoy every bit of it. Prefer end to my working day.

NGL service was slow, it wasn't even that busy, but the food seemed very fresh and cook perfectly

Staff members are very kind and polite, food is awesome

This McDonald's is definitely the worst in Bedford. Poor service, rude people and the longest wait I've ever been to. This isn't "fast food" but "slow food", not to mention that if they reverse the order, there are always items missing.

You pretty much know where you're at with McDonald's.

DO NOT COME HERE, Alright where do I start with this mess of what's called a mcdonalds. Let's start with the service or lack there off paid for 2 big mac meals. You know the generic bread and butter of mcdonalds it only took them 40 minutes after ordering to get this out to me! What takes them so long? They are to busy chating in the back. After being confronted 20 minutes after purchase they say they have "forgotten my order" one how? And two I can see my ice cream in the back melting. After another 10 to 15 minutes they serve the burgers without the chips I say again this is a big mac meal with chips something they make all day every day taking another 10 minutes before they finally gave me the chips. They served me a milk as the ice cream had melted the burger was cold. The only thing that was good was the chips. The menu is so much more expensive then the one near bedford River how can you justify an extra 50p per big mac meal compared to another mcdonalds not 5 driving minutes away? And this is the store that mcdonalds wants to push moving forward? Disgraceful. Overall overpriced low quality useless staff and poor management. the only people I recommend should go here are people who want to wait half an hour for "Fast food"

I ordered a double big mac meal with strawberry milkshake, when it arrived not only was it cold, but it wasn't a double big mac, it was a regular big mac, the chips were half full and the milkshake only just over half full. If it wasn't for the fact that I had be be out of the house in 20 minutes I would have called to complain. I won't be ordering from them again

Very helpful staff , well run , very clean , lots of activities for the kids 👍 😀

Used the drive-through, extremely slow to order and then receive food at the window. Seemed to be very under staffed.

It's just McDonald's, nothing great, just very fast food

Ok, as long as you're happy to wait at the next window. Every. Single. Visit. Even the staff are fed up, I've heard them complaining about the fact the mayo chicken wasn't ready, and then they asked me to park up as per usual.. Be prepared to wait up to 30 minutes

Not normally a McD fan but when you're 'Marvin' they are pretty good. Atmosphere? I was in drive through so I take the great atmosphere with me. Great staff here, bless them.

Lift out of order, served cold half-portion fries which went back and replaced with slightly warmer half-portion fries.1/4 cheese Burger was barely warm and didn't even melt cheese. Probably one of the worst McDonald's franchise restaurant I've visited. Update 12.7.24: this place needs closing. Ordered mozzarella bites received chicken nuggets. Tills don’t accept promotion vouchers, tills don’t dispense receipts. No condiments. No napkins. Extremely slow service. Dirty tables.

Staff told us we didnt have to use track and trace if eating outside, 30 mins later manager comes over telling us we need to do track and trace. We decided to go to our car wind blowing boxes and tissues. I appologised had 3 year old with us. Manager rude absolutely disgusting said its mandatory government made ot law.

Closed the best part (70% of the seating) consistently and they contain the toilets too.

Pretty ordinary. Any port in a storm.

Friendly staff and the food is always served hot 🙂☺️

Wait inside over 15 min. And clearly see drive thru take priority . I can see all people including me feel forgoten. After that I still see my order at the bottom . So need ask for refund. Never come back there.

Very disappointed!! Long waiting for food, almost half an hour and it’s called fast food 😂 terrible customer service, very unprofessional and rude staff!! Never again!!

A regular McDonald’s, nothing really much to expect to be honest. Sometimes they mix up the orders but you may request a refund or replacement. Wait time is okay. About 10-15 minutes for your order. Staff is lovely, kind and caring and will help you out if you have any concerns.

Good take away..waited a little too long but all in all was decent

Stood for 25 minutes awaiting my order / not fast food, not customer service - not using this restaurant again.

Great mcds always good on service

Could not find a clean table upstairs or down 12.44

Stopped for a drink during the day. Service very good

Had a really long wait to get our food, finally when we collected and got home to eat it was the wrong order.just had to bin it!

Bit slow. Tomato in the wrap was over ripe and yuck. Chips weren't bad.

Ordered through mcdonalds app. Missing main items, called to complain and they don't answer the phone. After calling 10 times they have now taken the phone off the line so the number is not going through. Disgusting behaviour

One of the worst McDonald in the whole country is goldington road one, the worst customers service and the longest wait, very bad customers services and the food always cold

Visited after 12 in the drive through and it was incredibly slow.

24th April 2024, stopped at order machine, waited! No service? Went to pay window! Waited? Still no service, moved to collection point! Staff walking around but had to call for attention? Was asked to reverse but by that time another customer was coming around behind me! So they have lost a customer and gained this review.

Made me wait ten minutes in a bay for this abomination to come out with some cold and soggy fries

They struggle to get orders right, and then customer service is super poor, so i struggle to get complaint heard.

Food came relatively quick. The restaurant was clean. Best McDonald's in Bedford.

Joke of a establishment. Took them 20 mins to make my order, requested it to be fresh and given to me cold at drive thru. And then even got the order wrong. Not going to come here anymore. Don't understand how it's so hard to chuck a couple of things in fryers that are timed anyway.

A female member of staff had a big attitude problem

Possibly one of the nicest Maccy Ds restaurants I have been to for its food. Then only drawback is that the kids entertainment sections are not always operational.

Ordered on the app but the food wasn't great and the waiting time was very long even though we pre ordered.

If I could give no stars I would. Advertises open 24 hours. 1am. Staff inside but drive through closed, and front doors closed. Pulled into service bay, downloaded app, registered app, ordered on app.. final step said restaurant closed until 6am - what a waste of time.

Very polite staff. The young man taking my order in the drive-through was lovely! Very quick service. All food was piping hot 🔥

Watch when you order as people at service window may get your order wrong

Liked the double story. Unfortunately when we arrived they had a card issue, which was explained nicely in a professional manner. We paid in cash instead and food was good.

Ordered 3 cheeseburgers with extra onions, mustard, gherkins and all 3 looed like that... thank God Ordered extra otherwise won't find any...

Made to wait 35 minutes and half of everything I ordered was missing. Ended up walking out after we couldn’t find anyone to complain to.

Ordered double sausage and egg mc muffin took ages to arrived then No egg. Furious ruined weekend

3 times in a row they've not put any sauce in for nuggets. Even when asking again at the pickup window if they put sauce in, being told yes, having nowhere to pull over to check the bag before leaving the long drive thru line and finding out at home that for the THIRD time they did not give me sauce. Whatever, it's just sauce, right. Well this time, they forgot the sauce for the fourth time, AND a whole big mac. I guess I'm just pissing my money away at this establishment. When I called, they said I would have to drive back today to get a replacement, not at my own convenience. I don't come here every day, and certainly not making a second trip in one day. As if their prices weren't bad enough already, you'll apparently be lucky to leave here with everything you've paid for.

After placing my order through drivethru, I went to the collect window.. and no-one appeared for 2/3 mins.. I saw another window,I thought the food will b served there MAY BE..THUS DROVE TOWARDS THE NEXT WINDOW... WRONG.. I WAS MEANT TO STAY AT THE 1ST WINDOW.. SO BASICALLY, PLEASE PUT A SIGN.. SO THAT ANY CUSTOMER DONT HAVE TO DRIVE AROUND ALL OVER AGAIN. AND ALSO. EXTRA STAFF ,TO NOTIFU THE CUSTOMER OF ANY UPDATE.

Went to the drive through and had the worst experience I've ever had The women at the order screen was so rude to me and my friend , we had to explain what we wanted several times and was waiting around for food for minimum 15 minutes just to get served cold chips and over cooked chicken select and got medium drinks when we ordered large With the experience that I've had tonight I won't be going back to this mcdonalds .

It's a Mc d's . Busy . Often quicker to go in than drive through

First time ordering on the app. Had to wait for five minutes upon arrival. Food was nice and hot. Coffee good. Staff very pleasant.

Not busy at all competing with other MC Donald's.

Getting more and more expensive and there portions are getting smaller. Take the egg and sausage muffin . What is it with the sausage being bigger than the muffin 😔

The food is upto standard, but they always forget the sauces and it's pot luck if they include napkins and/or a straw. Also, good luck if you amend anything on your order.

Again, used the drive thru, got home, items missing from order. Should have checked really before I left but didn't think they could get it wrong. 😕

So slow service ordered 2 mcflurry 30 min wait went again breakfast only ordered a porridge 30 mins later fast isn't there thing here the clapham store is incredibly fast compared to goldington road

Burger missing, the rest of the food was cold. I phoned the store and they refused to send another. I was reimbursed by just eat but chips for dinner didn’t cut it. Last order from Elms Farm branch , how hard is it to put burgers in a bag?

There's always quite a wait, most of the staff couldn't care less and the food is average at best. Go somewhere else instead.

Good service, normal McDonald’s food. Quite a clinical functional layout with not many customers.

Not much you can say about a Maccy D's really. It does what it says on the can. Used the drive through, the staff were pleasant, very smiley and jolly and the food appeared quickly. Only downside is the fact that like everywhere food quality is not as good as it once was, portion sizes seem smaller and prices much higher. Good that Mc'D's are offering veggie options as well. Thank you for that. Easy to get to this MacDonalds, staight off the main road. Not much of a queue considering we got there around 8 in the morning. It was as you'd expect.

Too many rowdy kids ,,service slow , staff too busy chatting.

I actually hated one of the people there who got my entire order wrong and i regret going to this McDonalds

I asked for the bun to be removed from a big mac as my wife is gluten free but they took the meat out and left the bun in!

We go most Sundays for breakfast, always quick and the best tasting McDonald's locally.

Open 24 hours, but drive through at 0525, nothing ready. Staff rude, service slow and totally unacceptable. McDonald's should e about speed and customers and they have failed. Do better.

Ditch water is the only way to describe the hot chocolates we purchased this morning through the drive through. Like they ran out of hot chocolate and just putting a sprinkle of powder... even gave it a stir and was the same...absolutely horrid.

Food takes way too long to be prepared.

Once again short on the order, after waiting at window 2 for 9 cars to be served at window 1, Poor service 19.20 Monday 27/11/2023

Ordered via the app to speed up the process and then stood in store for over 10 minutes waiting for the order (had a pickup to do from KFC straight after and that took around 2 minutes to come out!). The board was full of Deliveroo/JustEat orders and the restaurant had a number of their drivers/cyclists standing around with their bags on the tables waiting for their orders too. McDonald's used to be known for fast food but there was nothing fast about it and the atmosphere of the place was grim.

Miserable staff, bordering on downright rude. Super slow service.. Lukewarm food. Filthy floors.. Probably the worst McDonald's I've ever been in.

Just a typical McDonald's serving up Mc soap burgers. Prices on the way up. Portion sizes on the way down. Parking is ok. One disabled loo downstairs, the normal ones upstairs. Sadly, men with short todgers who can't aim leave an unpleasant situation for the next occupant. If you can find anything better, go there instead.

What can I say...with Disney you expect and as always they deliver. A great customer experience from all the staff top to bottom. If you can you must.

Ordered on app and went through the drive thru. Given the milkshake from a meal and asked to park at the click and serve. 20 mins later, we had to ask a worker to send a manager as we were still awaiting the order. Manager comes, and says he'll find out where it is, goes off and comes back 5 minutes later with the order and no explanation as to why it's taken 25 minutes. We had to request a fresh milkshake as 20 mins in the car with the heating on had melted the first one. We had only ordered a fish finger happy meal, fries and a triple cheeseburger. I could've cooked this quicker at home and will do from now on. This is the second time it has been over 20 minutes waiting for an order. Not my idea of Fast Food.