McDonald's Anniesland in Glasgow City

Took my grandkids today for a happy meal. Chicken nuggets were overcooked and cold. Chips cold and had been lying. My drink was warm and had no ice cubes. The girl who served me was pleasant. But the staff who made the order forgot the dip sauce and my medium fries.

I have been this morning and I left my order on the table to wash my hand they took it away very fast they know me I will back but they are not good at all what they have done

Yet another mcdonalds, this one is clean and tidy, friendly staff and good prompt service. The food is as expected.

Quite poor service and food quality at this location, unfortunately. Staff weren't knowledgeable and seemed almost hostile. The fries were soggy and the burger tasted stale as if it had been sitting under a hot lamp for hours. Best to avoid this location.

They all stil gettimg used to new system 2x a had to get a fresh coffee coz they were pre making them and both times was cold buy upside fresh food all time tho

Quiet at 3am only me and 20 Different delivery drivers .Keeps it 24/7✌️

No matter what you order i will come over cooked and cold, battered and all round inedible

Perfectly made order. Fast and friendly service.

Absolutely useless. Everytime I go they miss something. Got a smarty mcflurry with no smarties and a kids meal with no drink.

Girl in lobby brown hair tied back was lovely, didnt get our Tropicana and got it straight away and was very nice and well mannered. Didnt get her name.

Genuinely the worst McDonald’s I’ve ever used. Every order has issues. Missing items again! The level of people working is here is like watching brain dead people. All hesitant to do anything

What more can I say it's McDonalds

Not good at all . Food not up to usual standards, burger greasy

Annisland mc Donalds was the first restaurant chain that was quiet … very fast serving. Typical kids menu we had with chicken nuggets, cheese bites

Drive thru' quick and food piping hot

Very often forgets something and makes burgers poorly looking/ however there is good service at the morning

Got our order wrong and 👎 drinks

Quiet afternoon good food good service the staff are very friendly and quick to sort out any problems. Still good service.

Absolutely ridiculous twice now my order has been messed up and food been forgotten absolutely stupid I am a chef and I know it’s not difficult to read an order sheet that’s in front of you

Good standard for a McDonald's. It was pretty busy. However, I didn't have to wait long. Staff are really welcoming, polite and well trained. Great standard for McDonald's

Well it was a McDonald's what more can I say

Has missed lunch due to workload, so had planned a quick stop off inbetween appointments. Worked out really well as my next appointment called to say they were held up at work, which was near this McDonald's, so they joined me here. So an extra cuppa for both and a relaxing venue for an appointment.

Soggy bun and wilted salad - disappointed

As a delivery driver, the young staff is very rude and arrogant..i think they have not gone through business ethics

Was with my husband, Ben, I ordered the food and told him to sit down and stay, when I went to order I was verbally abused by one member off staff (old woman with white hair) later on me and my husband shared a quick smooch and was then laughed at by the same member of staff. If this wasn’t bad enough when I got the food it was freezing cold and tatsted like someone spat in it, it smelt nice in there however.

Went in for a quick bite and food came fine. However 2 seconds later I was attacked by a weird pigeon that had found its way in. But we made up and ended up sharing a pleasant meal together

Open 24hrs per day, ideal if you've been travelling all day. Thanks

As always a great setting with great food and wonderful staff. 👏👍🏼

They can't seem to understand what a plain cheeseburger is, ask for one every time I go but seem to get everything on it anyway

I ordered 2 portions chicken select 5 pieces but it’s 3 pieces and the girl was serving me at the drive side too rude

Just after visiting the drive through. The wrong order was given, when I called to let them know, the attitude of the girl that answered was not helpful at all. Dissapointing and won't be back.

Staff are really cheeky Christin cleaner

My mum flod astley said it would be nice she died today in there and to make it worse I got served my mum as a burger 10 minutes after her passing I had only realised I ate her when I found a glass eye in my poo sighting of Rick astley

Handy if your hungry late on when everywhere else is closed

I don't know why I even bother using this place, it's supposed to be a place where you can get something quickly if you're out and about or if you want something delivered, but no exaggeration, every time I've ordered from this store I have either received my food with something missing, or it doesn't come at all, this is partly the fault of whoever I use to have my food delivered, however it surely cannot be that difficult to put some fries in a bag and make sure a drink lid is closed...

Pleasant friendly experience with children I was accompanying.

Stop forgetting my food! Every time one of the main items is forgetting and its me costing me money Update: went again the next day and drove as I didn't trust delivery. Got a sweet chilli wrap which looked throwing in with no care, top ripped apart and a mess everywhere when opening. And missing one chicken select inside. Complete joke!

Clean and tidy and generally best quality 👌 however aircon on full blast is making food cold and sitting in uncomfortable

This place requires to be cleaned.we sat in.and the flys were all over the place.this mcdonalds was never like this. And new staff look manky

Same as most other Micky ds, but the girl out front was really nice and helpful.

Worst drive through experience. Saturday around 2pm. Car in front ordered 2 coffees. They were waiting 5 mins in the drive thru then received it and 1 was wrong. They had to go away and change. I go to pay and its car behinds order. This went on for a min until they found ours. Moved to collectio. And was handed ours minus a juice that we had bought. She said it was only an irn bru. Asked her to check ticket as definitely a Coke was paid for. Waited in total 10 to 15 mins with only 2 or 3 cars in front. Will not be visiting this one in a hurry.

30 minute wait for food on a Sunday afternoon, not told about wait when ordering. Food cold when served

Not the worst McDonald's, better drive through than most. Carpark continues to confuse me

Good selection of food always adds to its menu great milkshakes when machine is working

Friendly but a bit slow when busy.

Rude customer ( she has purple hair ) and wouldn’t give me my food during lunch

I bought few things but my never got everything in my order few this were missing I got a happy meal for my kids never got the drinks with it

I regularly pass by for a coffee. It’s a typical fast food chain but I thought to write this review because of a lady that works round the front. This lady is an absolute credit to your company. Anytime I’ve been in she is always attentive and my observations are that customer service is what she holds in high regard as she is always on the move and on her feet but still has time to speak to visitors making sure everything is how it should be. Thank you Annmarie, you always make a visit here a pleasant one. Keep up that good banter

Used drive thru, served quickly, hot food, nothing from order missing, staff were polite and happy.

Just like any mcdonalds but the staff are good, forgot my bag and they put it away

Worst branch in uk. Order is always wrong. Never use this branch!!!!

i go here every week and every single time something from my order has been missing and sometimes they give us it fast and other times they take around 10 or 20 minutes. also theres so many flies here theyll never leave me alone, just had a fly go right into my coffee luckily it was nearly done. theres sometimes teens that will come in and carry around and they never get kicked out but doesnt happen too often. theres alot of food thats never available too, one time there was no milkshakes, icecreams, frappes and i believe some other food items unavailable at once. the food quality is decent though and the staff are nice.

This place is decent. You go in, you know what you’re getting and you can get in very comfortably and without any hassle and are dealt with well.

Really convenient and get the orders right most of the time.

You always have to wait at least 10 mins for your drive through order at this venue

Don’t answer the phone when calling regarding an order 😂

On 29th July2023 at 2:30 in the morning, there were three staff members working at the front, two ladies and one man, they had no respect for the customers and it was very unprofessional. It was a petite lady who introduced herself as the manager got into a fight with two of the customers, she would throw the food to the customers and the same for me. I was sick of this situation. I will never go there again.

I think the "Have a Nice Day" era at McDonalds has well n truly gone. There's no eye contact, no smiling..."just geez yer money n get oot" mentality. But then is this caused by people being burned out due to staffing shortages. Ive tried to reflect fairly this in my score. Poor customer service really eeks me. Prices are so high these days that consumers expect common courtesy as a given. Food is of fast food quality to be expected. But that said...we love a cheeky mackie dees now and then.

These ratings are based on the fact that we know it's a McDonald's and aren't saying it deserves a Michelin star..What I liked about the time here was the quiet. At similar times in other nearby McDonald's it's much noisier and perhaps a little less well maintained. That's why I bothered to rate it I know it's fast food and we had a child with us. But I could hear the conversation with my company and the table service was very quick with about 50% table occupancy

Place to go is better than partick get your orders correct 👌

The staff were nice the place clean. However food took ages to arrive there were no crayons for kids and we asked for some the arrived after the food so kids 3 and 5 had lost interest. My McChicken sandwich was poor there was very little salad,and what there was was soggy little mayo roll was fusty. Aye it half of it as hungry. Waited ages for chips that were not the best. Loos were clean

If I could leave one star I would. There is clearly no shift manager on and the staff think they can do what they like. Literally everyone is incompetent and didn’t even care that every customer was waiting half an hour for even something as simple as chips. I’d of fired everyone not even kidding

Good grub to carry out. And really hot. If only other Mcds were the same

Took forever, was busyish but think we waited 20 mins for 3 chicken mayo and 2 lattees.

Do any of these people that work for McDonald’s get basic training. Cold food . They never give you a napkin you ask for salt/ sugar/ straws basic things you do need for your meal and they never put them in never met so many lazy incompetent staff

McDonalds must be feeling the pinch, with cost of living increase- Portion size is shockingly bad time and time again, medium chips is smaller than a small. Pay extra, for extra cheese, guess they took the money but conveniently forgot the cheese not till you get home you realise...wonder if you get what you pay for when sitting in?!

Cold food, no sauce that we paid for.

It's McDonald's. Scroll down through my reviews and look for a review of another McDonald's and this one is the same. Has a drive-through. Doesn't sell milkshakes after midnight as they say they have turned off the machine that dispenses them.

Absolutely disgusted, placed an order of 5 meals on just eat to recieve nothing but 3 happy meals. Missing 2 meals a chicken mayo and a 20 nuggets share box. When I phoned the place they said that it’s not their fault and they won’t replace the order when the bags were sealed and still missing majority of food to which it is their fault. Refuse to use them for delivery again that’s all 3 just eat McDonald’s in my area missing stuff from orders. Never again will I use them. Absolutely disgusted

Went in to use the bathroom and got my ice cream on the way out

It's a McDonald's what else can one say. You know what you can expect. I do have to add, the staff here are diligent enough to notice you have asked for changes to your meal and will make those changes. Top marks for service. On Sunday nights, they switch off the ice cream machine for service and cleaning, so no ice creams available then.

A small branch, so it's always kept clean. Service can be a bit slow if you're on foot as the drive through always seems to be busy. On this occasion, my chips were slightly pale.

I would not recommend this place. It is not very clean. When I was in tonight it was over run with delivery drivers, not enough staff to deal with orders a lot of delivery orders were sitting out on a metal shelf waiting to be picked up ( now I know why my food is always cold when I get a home delivery. I don’t stay that far away) I refused to stay after putting in my order and requested a refund. On leaving I noticed a long queue at the drive through. Maybe they should go back to having customers and drive through only

Very clen by most McDonald's standards

Orders are always wrong, especially if it's a delivery you get. The restaurant is too noisy, constantly having to ask for music to be lowered. It's not. Food is good when it's correct, the staff are ok but very approachable.

Bought a fish burger and Sprite. It wa soggy and tasteless.

Every time I go to this mcds they scrimp on the Bbq sauce 1 portion for 9 nuggets or forget something from order . jezzo not as if it comes out there wages!

Do not order delivery from here! They mess it up, or give you someone else's order and in some cases you don't get food delivered at all! Woeful then they ignore your calls. I'll pop in tomorrow cant ignore me then.

Goo parking option. Friendly and helpful staff. Nice sitting arrangements.

It's McDonald's, what do you expect?

Check your order when you pick up!!! I order drive through and they forget to give my kid meal,I phone them and they said they will refund me or I have to go back to pick it up, I went to pick it up and they give the wrong order. I phone them again and they said same thing again The point is how do you expect my daughter to understand you or for me to come three times for one order ????

Waited to get served for nearly 10 minutes but five of the staff were too busy talking about their night out so l ended up walking out.

Amazingly, I ended up here twice in one day, once before an acting shift at around 7.30am and then again later on, just after 8.30pm. No major complaints with the food / drink, good as always and doing the job well of temporarily filling a hole. The clientele at night definitely left an everlasting impression - no fault of the business however. The ‘non-printing’ of the receipt still seems an ongoing dilemma as well - just makes things a tad awkward. The female running the team at night (presumably a General Manager or Supervisor) was lovely - brought everything to my table and apologised about a small delay, but done so politely. If allowed, I probably would have given a 3.5/5 - an average to good couple of visits.

I bought the new steakhouse stack burger. It certainly didn't look like the advert!! A big let down! It was not warm and the slice of cheese proved that it had been lying for some time! There also was no crispy onions on it!! The atmosphere was awful as kids being allowed to run amock with no-one intervening!

McDonald's same old stuff, nothing special

Very busy, school holidays,need I say more

Why you never give dips that go with meals?we order often and NEVER get the dips we ask for?

Shocking 🤯 yet again hardly any chips in box, one box (mine) less than half full

To nie powinno nazywać się jedzeniem i nikt nie powinien tego konsumować, szczególnie dzieci, omijać tego typu pseudo restauracje.

What's wrong with your crew in Anniesland? Food was stone cold and the chips looked horrible, unedible, like cold cardboard. Plus got missing items, and even sauces forgotten. Zero out of five.

Despite my frequent visits to this McDonald's location, I find myself repeatedly facing the issue of incomplete orders. Today, I feel compelled to share my experience after my burger meal was once again missing from my order. This pattern of inaccuracy has become an unfortunate and frustrating aspect of dining at this establishment.

They just seem always to get the orders wrong (and they wonder why they're on minimum wage?)

I don't like the order process in fast food outlets now. I can't be bothered using the self service order screens. The kid who cleans up and helps you put your order in is the best employee I've ever came across in a fast food restaurant. He couldn't be more polite and helpful. The last twice I've visited this McDonald's this kid was working and he couldn't do enough to help out. Makes a change from the usual sulky teenager's you come across.

School lunchtime out of control kids best to avoid 13 00 hr

Frequently misses items ordered and never provides requested/paid for dips on deliveries

If you've been to any other McDonald's you've seen this one

Colleagues cannot follow a simple order. Both large fries were cold and barely half-filled. Drinks were to have no ice; they came with ice. Ordered a double cheeseburger, got a single cheeseburger. If you can’t get a simple order right what hope have you got.

Last week me and my friends had a surreal experience at McDonald’s anniesland, we had the most kind hostess serving us her name was morvanne im sure. From start to finish she helped us so much hope she’s doing well! Exhilarating day!

Staff manager is very young and her behavior with the customer is very rude, unfortunately, the internal management is not at the level of that restaurant.

literally the worst mcdonald’s ever. whenever i get food delivered from here it’s always freezing cold when it arrives. few weeks ago i ordered 20 chicken nuggets and got 17. like 80% of the time me or my family order something the orders wrong or they forgot something. they put the burgers together so carelessly and it literally falls apart when you try to eat it. do not recommend this mcdonald’s probably one of the worst ones i’ve been to