McDonald's in Powys

Been a few times and normal leave happy. But unfortunately the last few times I've visited in the early hours of the morning I've been told the tills are updating and orders can't be taken for around 20 minutes. Obviously only a slight inconvenience but kind of defeats the object of being 24hours and wanting to grab a quick snack after work.

Used the drive thru. Really slow service despite ordering a standard meal

Good customer service and friendly staff.

It's the dirtiest McDonald's we've ever been to. It wasn't even busy. The tables weren't cleaned between guests and the floor had food and napkins all over. On the plus side the toilets were clean and the food and drink excellent.

Very poor .served wrong coffee .fries cold ,toilets needed cleaning .parking a nightmare

If I could give it 0 stars I would. Waited over half an hour for my food to get home and the bun had mould on it🤢

Ok as McDonald's go , but staff wasn't very switched on ! Order took ages

average mcdonalds but toilets were dirty

parking were a bit tight... but everything else was good 👍

Quite a long wait to receive our food. Ordered within the screens servive and somehow still managed to get the burger wrong. When returned for rectification I had someone more concerned of whether i had proof of receipt rather than just fixing the mistake to which I also informed I did not have a reciept as the machine was not printing. Gave the order number, and that was the end of that conversation finally another girl looked at me with a new burger and asked " are you the complaint?!" To which I wanted to answer no I'm just the person who wants the burger that she ordered but not worth the effort. As someone who has worked at mcdonalds many years ago it's just a slight shame to see the lack of awareness/ lack of people skills.

Shite service, ended up cancelling order

Early start, haven't been here In a while as cold food last time, definitely better

The cleaner knows her stuff.. really helpful.

Cold raw bacon,on chicken, absolutely disgusting,aghhhhhh, went again for Mcrib absolutely freezing, bone idle staff,needs closing down,manager is a joke,the hardest working person is cleaner,always willing to help,rest are bone idle,shouldn't be allowed to handle food

Very clean, very friendly/helpful staff and meal was hot and fresh and prepared well.

Waited 25 minutes for an apple pie while employees chatted in the kitchen. Drinks were half full and had to go up and request ice. My sister went up and asked and they gave the pie over immediately.

Awful. Items missing. No sauces ever! Just a complete shambles

Great service. Food is what you would expect from a fast food chain.

Food cold, 3 cokes ordered when came no syrup in cokes. Tasted disgusting

Friendly staff and clean environment but often get orders wrong on drive through. Love toffee latte and breakfast

Can't put much about it. Fast food careless feelings. Convey belt. Foods trash ain't it it's mcds. But quick.

Had a hot cup of milk instead of coffee for the 100th time.

So short of staff the drive through was 2mins. Staff that were there were brilliant.

Fed up of leaving things out the order. Yes they will refund yes they will replace and yes maybe check your order before you travel 15mins home but what’s the point in a drive through and internet order. Waste of time the whole operation.

Visited here, whilst over at the farmers market, and I was amazed at how clean the place was and how good the 2 "Older" members of staff were. They greeted the customers, said goodbye and even talked to us like we were humans. It's a vast improvement to the usual restaurants that employ kids that clearly don't want to be there or have any pride in their working environment. Honestly, well done to the two ladies and the place in general 👏

First time visiting as we was passing through nice and clean good service

I give two stars because when I visited with my disabled mother in law there was soap all over the disabled toilet floor. My 85 year old mother in law went to get out of the wheel chair and got soap all over her shoes, we managed to get her to the ladies loo's safely but the thought of falling stressed my Mother in law out so much she was in tears.

Great place good service Please follow me on Instagram @outandaboutonindianscout

Stopped off after finishing work at 2.15am. Food pre ordered by my wife on the app. Big mac and a mayo chicken burger. Both were Luke warm at best. Mayo chicken was very tough to eat and my wife threw most of it away. Big mac was 4 / 10. As this was 2.25am in the morning, shouldn't the food be freshly cooked? I really don't think it was. Very disappointed.

22:00 picking partner up needed a quick meal. Quarter pounder and fries. They served me nasty stale cold fries l, took them back and ten seconds later a bigger box of nasty cold fries. I the asked for hot fries freshly made and they produced edible food. At £7 the least you can expect is fresh prepared food

The app was useless at this location, many people were having issues. Service was hit and miss. My friends were served and eaten before I had my meal and I ordered standard menu food. Coffee was sat too long and had gone cold, mcflurry's had melted.

Good place for a quick snack and coffee

I use this Mc D several often especially in the mornings. Food always hot. Usually place is fairly clean and I rarely have to wait long for my food. Only issue I have is the car park which is often full at busy times.

Worst Maccies I've ever had, simple really. Philly cheese stack was cold, no pickles, no crispy onions. Fries were cold. Messed our order up and had put the wrong burger in one of the happy meal boxes. Good job we have no allergies! Missed the quarter pounder with cheese off the order but brought the chips and drink for that meal?! I'd avoid and go in the garage to Greggs next time.

01.00 and it's closed again as normal wast of time coming here it's not 247 only open when they feel like it this is a part time place

Food was all there for a change although did take a while to get the food after ordering.

Fries were hard and not fresh or hot. Coca-cola original was the best I’ve had from this McDonald’s. McChicken sandwich was flat and to be honest lettuce was more outside the sandwich than inside it. I won on the monopoly but I didn’t claim my free quarter pounder with cheese or mcplant lol as saw wall of order waiters and no one serving at the front counter. I’ll be back 🤖

Ordered a big mac it was cold cappuccino was luke warm had the big mac replaced for another like warm one not very good experience at all

Hate to give negative feedback but the speed of service is dreadful. 15 minutes for a big mac meal is unacceptable.

Tables had not been cleaned or floor swept and Toilets were smelly and soap dispenser broken

The lad just offerd me a deal for 10 £ loud and the stuff was no good please change ur lad

Never seen so many flies in a McDonald’s restaurant!! Bad conditions to prepare and eat food.

Distribution of pickles in the burger was disappointing! Mens toilet was also pretty gross

Very busy. Food was hot and as good as any McDonald’s we have been to. Good stop off halfway home.

Food wasn't nice hot chocolate didn't taste anything like a hot chocolate. The knife and fork they give you to eat pan cakes with are useless and all staff were to busy talking in the back to serve customers even the manager after seeing customer was waiting carried on talking Went today 3rd September only bought 5 milkshake the kids wanted try the new one all 5 ended up going in the bin no taste to them what so ever

Flies everywhere. We decided to move from the restaurant to our car to finish our meal, we left the serviettes as they were stuck to the table.

Possibly the worst food I've ever had to pay for in my life- and egg and bacon muffin. Coffee was OK.

Busy, slow and with a poorly designed car park

AVOID THIS MCDONALDS. “24 hour services” is a complete and utter lie. Been here multiple times in the early hours only to see staff inside with the door locked. The staff seem to pick and choose when they want to be open? Very professional I know. Food service takes about a year and you have more chance at winning the lottery twice in a row than them getting your order right. Drive to Newtown instead please!

It was very busy (last Friday of a holiday week and late afternoon), so the drive thru was rammed. We were served quickly inside though, but the banana milkshake looked like there was strawberry in it. Not an issue for us, but could be for others.

It's a maccies!! Double Big Mac. Nom

You Know what you get, had to wait 10 mins for the breakfast menu, which would have been nice if the staff had just not been so rigid about timings, other than that they were professional and polite

Burgers were absolutely thrown together ketchup everywhere don't seem to matter which maccies you go to either, maybe it's part of the training?

Asked for 2 medium meals and when took them home we had this chips like cardboard and cold . Not even half full disgusting. Waited half an hour !!

Absolutely atrocious service in the drive through. Complained as food was cold and was rudely spoken to by staff who did not replace the food

Second time I’ve picked up an order, got home and found things ordered and paid for not in the bag. Poor disappointing attention during your service.

It's probably one of the worst McDonald's I've been to. Missed off a drink off my order. Oh, and on 18 chicken nuggets, someone needs to count. The lady next to me was also missing food from her drive-through order. How hard can it be to get the correct food ? It's even printed out for them.

No veggie options available at that moment but service is great

Lovely place , beautiful surrounding, easy to access while travelling through wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿. I order my favourite drink. Service was quick and staff ware polite and friendly.

Tables dirty, floor not swept. Toilets were really awful as it stank of urine and one soap dispenser was broken and the other empty

Fast service and the food was actually hot

Toilets and seating area filthy with bins in the cafe area and bins in women’s toilets overflowing on to the floor , felt too dirty inside so we had our food in the car instead. Disgusting place.

We planned to stop here on our way home from our family holiday. Unfortunately I didn't think to look up the scores on the doors. We later found they were 'satisfactory' but they were FAR from satisfactory! We had to dine in as unfortunately our car was too squashed. It was soon apparent that the restaurant is infested with flys as they are everywhere and it's easy to see why. Tables have remnants of food on and are left dirty, there's food left on the floors making easy meals for them and we saw a bin with a rubbish bag just left sitting next to the bin. Ordering boards are clearly not sanitised regularly as they're covered in finger marks and the whole place generally looks dirty and uncared for. There are flys under every table, landing on surfaces and landing on each other. 🤢 All toilet areas stink of urine and without soap in the mens, plus the lock on the accessible toilet is broken. Toilets too contain flys. Unfortunately all of this only dawned on us after ordering our food which was OK but left me queasy to think of the possible kitchen situation given the situation with flys in the eating area. The restaurant itself is tiny with far to many customers to serve its purpose safely. The car park is equally unfit for purpose being just as small. Very silly decisions considering the restaurant is situated on a major trunk road through Wales. On leaving we saw bins overflowing all around the car park. We paid just over £30 for what was was supposed to be a lovely treat with the kids and which actually turned out to be a health risk. This place needs immediate inspection and face sanctions until it can be run competently with care without risk to public health. YOU HAVE BEEN WARNED. ⚠️ 🪰 ⛔️ 🤮

It's McDonald's so it is what it is, staff were nice and helpful and food was the usual average, only go for the kids tbf

Small but very busy staff rushed off their feet but still able to smile well done

Food was delicious and fresh. Bins rammed to the rafters and toilets very smelly + no mcflurrys

One of the best. We stop here every time we travel to our static caravan. Never fails to be good food and clean tables .

Usual McDonald's standard but the chicken nuggets were cold.

Ordering machine didn't work very well app didn't work, long wait for food.

Very clean and well managed place Staff were very friendly 👍

Dirtiest Macs I have ever been to. Will never return

Had a cheese and bacon pitta thing cold and tasteless

Flies everywhere not clean….had to clean my own table and chair not enough staff waiting for along time for food This place needs deep cleaning and regular cleaning

Looks new but quite dirty inside, and toilets all damaged. Long queues even at non-peak times. Small car park and with drive thru passing through the car park, can be hard to get in and out, not a great stop.

Called in on the way home from a day out for something quick but had to wait for half an hour or more before we had out food. Two of the ordering points were not working, nobody at the till to order and the place was covered with rubbish and food on the floor and the bins were overflowing. The food came with the fries Luke warm and the burgers had been standing for some time waiting to come out. There was a shortage of staff we understand but sitting and waiting for our food to come we saw so many people turning around and going out without ordering. very disappointing compared to other branches we have been to.

Quick service, always have oasis to drink, staff super friendly, only grumble is hand dryers they don't work properly

The food was hot, tasty and delivered to the table within a very short time. However the public areas were filthy. We had to clean the table and benches ourselves while staff looked on. The gents washroom was in a terrible state. Floors and surfaces along the bottom of the windows in the food hall were dirty and staff seemed totally oblivious. A very poor experience. We should have ordered a take out to consume in the car. I will not visit this McDonalds again.

Stop here the odd time on way to wales. Food ok. That’s it. Where they get the best McDonald from I have no idea !! Always flys in the place. Toilets are absolutely disgusting. Both male and female. You wouldn’t touch the taps to wash your hands if you can find one that works. Filthy sanitary ware, floor, walls you name it. Always judge a restaurant by the loos. After complaining to a so called manager he just didn’t have any response. And wished me to have a good day !!!!! It needs health and safety to do an inspection. I was not the only one to complain. This is not an isolated incident. Avoid if you value your health.

Good service time bit unfortunately fries were not hot or fresh... get the basics right please!!!

Best McDonald's by far, with Newtown a close second.

For a McDonald's it was quite impressive! They got our order correct first time! Tables hadn't been wiped. It was very busy, but our order arrived quite quickly. Car park is too small, struggled to find a place and the directional arrows are confusing if you haven't been before.

Our food was delivered to our table by a very polite young lady. We had the triple meal which was lovely

Food was the usual, but the staffs behaviour made me feel physically sick. A friend of mine asked for a straw simple as, and then the staff member (shift manager) proceeded to decline the offer and told a miner to “piss off”. I the choice of word was astonishing to say to a child who was asking very politely for a simple straw. I am so angry this makes my blood boil. This is unacceptable and i really do hope they take this under serious consideration. This staff member should be fired IMMEDIATELY or else I will be taking this further then it should. Please look out for this worker. I hope that no one else has to experience this. Very disappointed.

The food was good but the service was not the best my very special friend asked for a straw and this staff member (shift manager) told him to “piss off” and I don’t find that funny because all he wanted was a straw and he shouldn’t be swearing to kids the poor lad has mental health issues and this didn’t help and this staff member knows who he is and he should be dropped immediately otherwise I’ll take my money elsewhere and it’s wrong that I have to ASK for a straw and not be given one for a milkshake and I hope he has nightmares every night and I hope he stubs his toe at 3am

The food average don’t get me wrong but my dearest of friend who is struggling wanted a cheeky maccies but he was not expecting a staff member (shift manger) to verbally assault him I will never recommend this McDonalds as long as he working he knows who he is give him a straw and don’t swear at kids

bec gave me the best service and shes so lovely

If this is the one at Strensham services on the M5 it is the worst McDonald's ever...limp fries and not even a full serving, odd tasting Big Mac and a banana flavored chocolate milkshake. Outside tables covered in bird poo. Stop improved by lovely smile from a baby and Mum.

Great ,much needed on my way up to Dyffryn .

Good friendly staff, quicker than a lot of others I’ve been to.

It's McDonald's? It is what it is

Worst experience again and again, it’s the 3 rd time especially during night times , me and my wife visited the shop at 11.33 and the cleaning was going on , since it was a 24 hr mc d in my local area , me and my 35 week pregnant wife prefer to dine in in with couple of burgers and snacks , the lady who where cleaning the floor that time immediately on seeing us sitting on the table where she finished cleaning changed her facial reactions and started shaking her head and showing us some angry reactions that we feel like we where not suppose to sit and dine in , since I was ordered pic up service when my order calls, I went and asked to the front desk about the dine in timing and the lady explained to us , that’s absolutely fine to dine in during this time. On seeing this that cleaning staff started dancing for the song played inside store and we took our food and went outside the shop and ate inside the car

Ordered an apple pie, it should have been "discarded" 40 mins before I placed my order. Clearly food hygiene not a priority here. Not driving all the way back now.

Awful. Chips stale and cold tasted like they had been reheated numerous times. Chicken bacon ceaser wrap was all tortilla wrap 1 piece bacon 2 pieces chicken thinest wrap ever. Week before they got our order completley wrong., didnt check it so didnt realise till got home. Shame as its handy but its awful food if they even get it right

Called lunchtime. 3meals got home only 2chips instead of 3 .asked for sauces young man said I will pop them in bag. Lo and behold no sauces. And they weren't even busy. Not the first time this has happened. Useless springs to mind

Really poor. Only half a carton of chips supplied and 1 nugget missing. Seems like they can't count to 6 there. Coffee was goof though and the staff are very friendly.

We used the drive through and the lady was well spoken and very polite.

Staff at this McDonald's gave us superb service when one of our group had a breakdown with his bike. This was popped in the store area for us to keep it safe. Thank you very much!

Bad experience with the cleanliness especially the toilet , was really shocking and horrible , smell inside the restaurant was also bad makes it difficult to dine especially with little ones

Drive through Good service Not too long wait

Stupidly slow. There was barely anyone here and I was waiting about 20 minutes for my food. No staff available to speak to. Shocking service.