McDonald's in Forest Heath

Absolutely a complete disgrace ; staff terrible food always cold ! The place is an absolute joke , got given someone else’s drink half drank , avoid the place

10 minutes wait and the place was deserted

Great place, attend to me in time. and food taste nice.

I'm a regular visitor to McDonald's, and I always find the staff polite and welcoming. I am always pleased to see 'Anne'. Such easiness and convince of placing and receiving orders, mostly without any order issues. If a issue arises, they are quick, kind, and polite, to resolve it. I feel most people only take the time to write a review if they've experienced a bad experience.

Simple brilliant, love it, love breakfast wrap

Took me and my wife to get food saying they gave our order to someone else

Incredibly slow service, never have food ready at the drive through window and rude staff.

Came through around 3am on the way through to airport thought stop for quick bite orderd 2 double cheese burgers 1 single cheeseburger an a chicken nugget happy meal , waited for what felt like 10 minutes it was empty so presumed they was cooking fresh highly wrong wouldn't go back I work in a kitchen myself in a restraunt an can tell you now them burgers are cold an stale to the point of going hard took 2 bites an binned the rest you've clearly microwaved them for a bit of warmth worst McDonald's I've ever tasted .

Go there in the day, it’s good. Go there in the evening and you will be lucky to be served. It’s not a 24hr McDonald’s as advertised, I’ve been there 5 times after work now and they always claim they are doing an update and can’t serve me. Also if you do go there first thing in the morning check your meals. I’ve had multiple instances of being given the wrong items. I now drive the extra distance to mildenhall, they are open 24hrs, staff are lovely and the food is great.

The food is always really nice and you get it quite quickly

Guys just close this pace down every time same issue apparently they update systems and they told me if want I can wait 45min what a joke!!! I hope people there will receive same service somewhere else when they hungry and after work as i said close it down

Thought I would try my first McDonald’s for years. Never ever again . I had my meal delivered, upon opening I had to check that all was there. Tiny, tiny burgers, even though one was supposed to be a Big Mac. The other burger was a double cheeseburger. After searching around the bag I eventually found them. Not only minuscule but stone bl**dy cold. To accompany my burgers I ordered two large fries, large they were not. Stale, tasteless, cold sticks of god knows what. DO NOT ORDER MCDONALDS, ESPECIALLY FROM NEWMARKET.

Food is almost always good but in the entire time this restaurant has been open I can count on the fingers of one hand the number of times through the drive thru that I haven't been asked to park in a bay.

Always have to wait for simple orders like a cheese burger and fries. Idk if it’s a UK thing that everything takes for ever but it always does. Also I always request extra ice in my drinks and always get no ice for some reason. I don’t know if the no ice thing is a UK thing but it’s weird and annoying to drink warm soda.

I don’t know why I always give this Mc Donald’s drive thru a chance. Without a doubt every time I go there, I am always sent to a bay to wait for my food and today I was waiting 15 minute. What happened to fast food. I wouldn’t mind if it was cooked fresh and it was hot but it was cold and I usually have items missing. I think the time has came to write this newmarket Mc Donald’s off. I rather spend abit more and go to Burger King around the corner.

Paid £8.39 for a nugget Minecraft meal as part of a drive thru order, got home and no Minecraft toy in bag so paid for overpriced nugget meal. Also waited about 15 mins in drive thru bay for a simple order and wasn't a busy time

Gone to the drive through and order Minecraft nugget meal and normal nugget meal. They gave two normally meals so drove back into the drive through and they refused to take make the incorrect order. This is a common occurrence orders always wrong and always missing items. Awful customer service. Staff on drive through really need more training and to check orders!!

Slow and miserable...expect nothing less

A fantastic McDonald's. Wonderful polite and helpful staff and great food!

Poor service waited to long and coffee was cold

Rude staff, really slow, never have anything in stock, always make you park up in drive through

Always waiting for ages for order rubbish

Amazingly helpful and accommodating staff at 4am whilst the store was closed. So thankful to them to enable me to get food when the app also wasn’t working

I don't know why I keep trying this place, there is something wrong every time, especially if you order. There's usually something missing, something made wrong, the wrong thing sent, cold food, stale food. One time I didn't even get one of the meals. If you think of going here, do yourself a favour and go to the Burger King nearby instead.

Standard McDonald's fare. It was crowded on the weekend (we were there around lunchtime). Wheelchair accessible parking and entrance.

Must be the worst run Macdonalds in the country, no problem with the staff,always friendly, but the milkshakes are never available as our the Mcflurrys. How can you never have these is? Can't wait for the Barton Mill one to re-open!!

Had a craving for McDonald's, love a good McDonald's! It's early morning 2am, clear night, no wind. Lovely. Went to drive through, ordered chicken nugget meal and chips with a coke, classic. 30 minutes later, man arrives with food, however colder than a winters night in Alaska, gave it him back, to which he seemed very annoyed, like ide ruined his night?? I just spent 30 minutes in a McDonald's drive through at 2am watching other people honk their horns and sigh louder than a Amsterdam prostitute. 10 minutes later, he returns, finally non cold chips, however, stupid me, didn't check the nuggies. Got home to find that the nuggies are colder than OJ simpons' bed and soggier than Susan Boyles beef curtains. It would have been easier if I found a wild horse and cooked it myself. 10/10 would recommend to a friend.

It become a habit to always forget some of the meal

Very slow service in the mornings since some members of staff, one in particular, have left. Afternoons on Sundays especially can be a bit of a lottery in terms of speed and accuracy of the completed order. Probably under a 3 star but definitely not as low as a 2 star. Other McDonald's, particularly one near Ely, are like this used to be.

Got the order entirely wrong TWICE in a row

It's not 5 star dining. It is what it is

We used the drive through tonight and like many other nights we needed to triple check the order delivered to the car as it's often wrong. Once again the kids drinks were missed and we had to go back inside to ask. By then the meals were cold. Our chips were stale. To top it up, we have got 2 disappointing sonic fans who received a Christmas paddington tree decoration in their happy meal instead of the sonic advertised toy. On the 19/02?! Christmas decorations? I had issues in the past with the wrong meal being delivered and straws missing for milkshake which I only realised once home. I will avoid that shop and will use mildenhall instead when possible.

Very average experience when it comes to McDonald's. The food was decent but nothing mind blowing. As you might expect from McDonald's they got my order wrong and naturally didn't give me enough time to correct it. Went through the drive through so I cant comment on atmosphere.

Food as expected, like any mcdonalds. Service was fine, staff all polite but did most of it myself on the machine anyway. Atmosphere wasn't great. Staff totally unbothered by groups of teens creating chaos and taking up the limited seating with no food at their tables. Toilets not clean, so ended up going back over to the cinema.

Hello, food great service quite friendly, but I have a problem with the application at least once a month I hang and I can't pay, which is why I lose the point, I would also ask attention to this, thank you

Always slow service compared to others and often get orders wrong. Today ordered a Medium Hot Chocolate, when I got back to work and had some was some kind of caramel drink ? Checked label on cup and said regular Hot chocolate so again something miss picked and dangerous if someone has allergies. Please check your orders

Have recently ordered 2 mcdeliveries from here.. both orders missing items.. first member of staff with first order helpful in as much as organised items to be recooked and i collected. This time main items were missing and when i called i was told the bags weighed the right weight when left (even though they r sealed shut) so i must contact uber.. uber refusing to issue a refund. I will never use or recommend this branch of Macdonalds again

Avoid at all cost! We went through the drive thru and they forgot our order (literally what the worker said) and when we went inside to give them our order again, they still messed it up. So after telling them the third time they still messed up the order but gave us some cold overcooked fries and apple pies. We spent about 1 hour there all for us to get cold food that had toppings we didn’t want and was put together horribly and the worst service ever.

Drive through nice stress free experience, staff very friendly and easy to order with. One of the best experiences I've had ordering at a drive through

They say that they work around the clock, but after 22.00 I was not served because I don't have a car

I had not got a clue how to order but my two granddaughters sorted me out

Gave us our bag of order but missing some items and incomplete.

Don't bother ordering through McDelivery. Multiple times now we have had orders come half-fulfilled and McDonalds won't do anything about it unless you go to the store to pick up a replacement. Today I had my drink delivered in a massive bag with nothing to hold it up in transit so everything was soaked, the only option you have is to chase ubereats which is impossible.

This Macdonalds cannot cope with the volume of customers it has. Never once have I gone through the drive through, without having to wait in the bays. Doesn't matter how quiet or busy it is

A McDonald's beef patty takes 45 seconds to cook, yet ordering a single item at the drive thru will see you being parked every single time, and waiting 5-20 minutes, only for the food to arrive cold and poorly made.

Food was very tasty, hot and quick to order and serve. Plenty of parking in peaceful location.

Ordered and it was hot and all good. Clean inside and toilets was clean .

I went through the drive through, after 5 mins I got my food but the chips were cold. I ask for no bacon and it came with bacon. They didn’t give us are drinks.The only good thing was the nuggets 😐. DO NOT GO!!

Went through the drive through. Took 15 minutes to receive food, they forgot the milkshake which I eventually received - it was so runny it must have been out on the side for fifteen minutes! Drove off only to discover that they hadn't given me the dips I'd ordered. Shift manager for the evening of 14/01/25 and their staff need retraining. Food hygiene is abysmal just like their service.

The cleanliness was lacking by the tables being oily and so on the service was 11/10 very kind

don’t even deserve one star, but that’s all it will let me do. have never had a good experience here. no matter how simple your order is, it will always be messed up.

ordered a mcdelivery via just eat paying additional delivery charges + courier tips however only 1/4th of the order arrived when contacted through just eat it said that a refund is possible in 7 days. i contacted the newmarket mcdonald's directly and they said nothing can be done replacements can only be made if we came to mcdonald's . what's the point when you have ordered a meal and most of the meal hasn't arrived no refunds made of delivery charges and still had to arrive onsite to collect the remaining .... appalling service and this has been similar for the last three months

This is the worst McDonald’s I have ever visited. Despite being a regular customer, the experience is consistently disappointing. The McFlurry machine is frequently out of order, and the service is exceptionally slow regardless of whether it’s a busy or quiet period. Remarkably, it takes less time to get a full English breakfast at Wetherspoons than it does to receive a cheeseburger at this McDonald’s.

It’s the worst service the milk shake machine is never working and every time we have to wait for food it’s easier to go to mildenhall it’s the worst McDonalds ever

Was told they weren't taking any orders due to a software update, and they had no idea how long it would take. This is not the first time this has happened either. Surely there's another way to take orders while their system is updating, or what's the point in being open 24 hours? Ridiculous. Won't bother with them again.

Drive thru Cold chips first time round so took them back and new ones still cold , one sweet chill wrap missing went back then the other sweet chill wrap on sauce , the place is a joke

Awful experience. The self-order machines had ran out of receipt paper. The staffed till had also ran out of receipt paper. Despite the restaurant not being busy at all, I waited way too long for my order to be ready. My big tasty burger was cold, the bun was stale and they didn't put tomato on it. The fries had obviously been reheated, as they were darker in colour and chewy. I ordered a Terry's chocolate pie but they gave me a regular apple pie. The galaxy caramel latte was disgusting. The condiment station was a mess, sauce smeared everywhere and open sugar packets scattered about. And the staff seem to have a total disregard for recycling, I witnessed them emptying the bins and they just tipped all of the recyclables into the general waste bag.

The food always takes a long time when using the drive through. Otherwise good.

Cold food. Warm soft drinks. Also the Aircon is too cold. Avoid this place at busy times. Or just go to Burger King nearby, which hasn't disappointed me yet.

Phenomenal service. Ordered a white coffee, got a black coffee. If you can’t even get coffee right, something is desperately wrong. Took it back to the counter granted it by the woman behind the counter, five minutes later without any communication at all a new cup of coffee is given. Seriously, if you can’t get coffee right, I think you’re in the wrong trade. After all, I assume all comes out a Machine, actually if you can’t press the right button on the coffee machine, I really do think you need to reconsider your career path.

Have never managed to use the drive through without having to ‘wait in the next bay’. There aren’t that many bays to accommodate the inefficiencies displayed here!

Good, clean and quick polite service

My husband went through drive through ordered a triple cheeseburger for a 10 year old had Jalapeños and sala In it obviously not the right order

Take forever, and drive thru never open at late times

What you come to expect from mc donalds

Go through the drive thru and ask for a bag of air and they’ll still ask u to “pull into a bay” and wait 20 mins. Alongside this it’s the basics - No straw, no dip etc (you get the jist). Looking at the other reviews, everyone else is feeling the same way. When is it gonna get sorted??

Why do they make us wait in a bay EVERY SINGLE TIME?! Even if the drive through is empty, and the bays are full! It's madness! Also, make sure you check your order before you leave, as it's usually wrong.

Not recomended . for 4 sandwiches I waited there for 30 minutes yesterday after 11pm in a long queue of cars. The employee said he didn't know the name of the shift manager.

Bury St Edmunds McDonald's, doing it for the people

Ripped us off. Meals missing and wrong orders given for take out

The worst McDonald's I've ever been to. The fries are always cold and soggy with no salt, you can guarantee you'll be told go to the bays even if there's no space, you'll then get your order without drinks or missing an item only to be grunted at by the staff. Please sort it out! The worst McDonald's just got even worse, no fizzy drinks now and the app doesn't work anymore. What a shambles.

I'm not a huge fan of McDonald's, as in the past, I've found the food lacking in value for money. But after today's visit, I believe that the McCrispy I had, and the Vegan Wrap my partner had, were probably the best Mac food either of us have had. Great restaurant. Only criticism; not enough disabled parking. Otherwise, very clean with very speedy service.

Food good, but far too much salt on fries they need to cut down

Food, service and atmosphere all good and friendly staffs

Newmarket McDonalds looks nice and new, but it isn't the best! Every single time they make you park on up, even when there is littleraly nobody there! I just ordered three meals, two large fries were half empty large cartons, I was missing a child's drink and the chicken burger was dry and burnt! They always run out of things, sauces...for weeks and months aswell!!!

Waited more than 2 minutes for a simple burger. Service slow and staff just standing around

We came in for coffee. Somehow they lost our order... Eventually the coffee was good

Rubbish. Left at drive thru window 10 minutes and they had no idea where I was. Given cold food and then had a traffic jam to get out. £13 - never again. Useless and couldn't eat the food. Can't afford to throw money away on this

Hands down the worst mcdonalds in the region. Waited 10 minutes for an order that was incorrect and cold. Chips were supposed to be medium and were instead small on both orders and were cold. Drinks were only 3 quarters full. Big mac had no lettuce or sauce in it whatsoever and double cheeseburger had onions in it despite requesting no onions (luckily due to a disliking rather than an allergy or they would be in serious trouble). The manager tried to fob me off with the chips by saying they had run out of the medium sized holders, which I told him was all well and good but could I perhaps at least get the portion size I payed for. He offered to remake the whole order, which took another 10 minutes. The order was correct second time round, but the chips were absolutely awful and the nuggets were cold. Couldn't be bothered to go back a second time to challenge it. Awful food, awful service, and bad hygiene. Not worth the time or money.

Excellent, thanks to Bipin( manager) Alex and other young man on order counter for handling a grumpy old woman, professionally, politely and respectful- Not happy with the deal, get over it! It’s not the staff’s fault. Well done all the staff you’re doing a GREAT job 👏

A newer looking McDonald's but still slow service. I ordered from a screen (just a burger and doughnut) and saw my burger sat in a bag whilst an employee continuously faffed with other bags (literally just fiddling with the paper they're made of) for a few minutes. When he then went to hand me my order he wouldn't actually give it to me until I'd listed my whole order to him. I stood there with the receipt in my hand with the order number facing him but he kept asking what I'd ordered. Had to say "a burger and a doughnut" 3 times before he handed the food to me. The order on the screen moved to "ready to collect" about 3 minutes before he tried to give me the food. Perhaps this is why? Saw other people bringing stuff back in the 10 minutes I was inside. Cold food / wrong items etc. Standard McDonald's really. They've all gone down hill since COVID. So expensive now and on a whole bland and boring. Burger King is my go to when I'm near one now.

Good for a mucky d. There's even a play area.

Excellent service through and through. We stop here on our way to Norfolk for holidays and have now visited this branch four times. One of the cleanest McDonald’s we have ever seen and the food is always very hot and fresh. I cannot leave this review without mentioning the wonderful Priyanka, who went out of her way to welcome us to this branch and always creates a friendly atmosphere.

Off the beaten track - gunning it back home and fortunately the sat nav diverted me to Newmarket. This brand looks very new. The weather was great so we made max use of the outdoor seating. Friendly and efficient staff, making the McD's experience ever so pleasant.

Here at 1245 Saturday, fries overcooked and cold, both double quaterpounders totally over salted. Not busy but still a long wait.

I appreciate its busy environment and mistakes happen however it’s how you then deal with it and unfortunately it seems the staff are very young and inexperienced with a “don’t care” attitude. Tried calling multiple times with no response. By contrast (I think his name is Andrew) was outstanding. The real worry is that out of 2 visits both had issues so is this a common problem at this branch (Newmarket)? Even for a small order you have to wait in a bay. Also interesting that none of the reviews have a response from the Management so again I assume they really don’t care?

Absolute shambles of a place, order is usually wrong or missing and no matter which side of the drive through I go to I have wait while 3-4 other cars are served first.

thought i would try again ..but after this visit i will not visit again .not busy but was still asked to wait in bay ..eventually got our food chips were cold ..burger only just warm no change from our last visit ..burger king have it spot on with no waiting ,food always hot ... its a shame as this place has put me off mc donalds for good

Went in on a busy summer holiday Monday , managed to park ok to eat in , food was served fast and hot , place was fairly clean , female staff members was friendly . We sat outside as the weather was nice , my toddler son really enjoyed the playhouse . Nothing to complain about on this occasion

Worst McDonald’s ever!!! This is not fast food, it’s the slowest service, you always get asked the wait in the bay, and they always get the order wrong.

It's a McDonald's. Highlight, mcflurry machine working. Poor point, mccafe frozen drinks not. Cut and paste experience.

Very slow service, when not even ordering at peak times. I had to chase staff 3 times for my order.

Was waiting 25 minutes in a bay - wrong order , then food was poor , chips cold and wrap had been sat around ages.

Very clean when we came yesterday at 11am. Ordered to table, and food was hot and arrived quickly. Staff friendly too.

Fast service and tasty hot food, propery placed in bag rather than thrown in, all present and correct including the requested sauces.

I don't normally complain I have used mcds all over the country but this place omg I ordered at 808 didn't get order till 830 nothing special just a standard breakfast meal it wasn't busy staff were just wodeling around in no rush then I get 10mins down the road and they have give me the wrong coffee I definitely won't be going back

Still no dairy milk alternative. Where the oat milk or soya. Nice to see the McPlant going strong and a new vegan icecream.

As a front line Paramedic I waited over 15 minutes for an ice cream, only McDonald’s in this area that do not give a free drink for emergency services, on leaving the restaurant I was nearly knock over over by a staff member who was more interested in talking on his phone

Edible hot tasty but I still prefer burger king coffee excellent

My first and last time I stop at this McDonald’s. I was with 4 people and we decided to sit inside. Well how to start. We ordered on the screen sat down with a table services to be waiting 40 mins for a food only to have it be wrong. My friend went to the lady who is customer service for inside only for her to be rude and say that’s not my business nothing to do with me. NO but hell you carry on wiping the same table 7 times. I know for a fact she can help as she is employed to help not just clean the same area 4 times. For then my friend to take it to the desk get her food changed but no they forgot about her and she was standing there waiting for another 15 mins for her to have to ask again where it was. As well it was 9.45 and it was hardly busy but it had gotten to the point of being annoyed. We had finished ours while she had only started! Not a great experience at all