McDonald's in Ipswich

I received it, I apologize for the message given.

I paid for two dips, even said in the bio: don’t forget dips! Guess what you forgot the dips again this is three times now! Does anyone at McDonalds actually read! Joke

only downside is the driver couldn't find us, even though he was stood outside our shop.

All food was cold missing syrup and cutlery. Disappointed sons birthday breakfast. Well done McDonalds not.

The order never arrived. Driver went to wrong address and after being informed of that simply marked the order as delivered and presumably kept it for himself… JustEat is an awful service and I’d recommend taking your business elsewhere

food was cold so not nice at all as you cannot heat up in the microwave as cannot heat up mayo or lettuce

never recieved order. fcked up system 5th time this year

lick my chocolate salty balls x

My food was freezing cold when it arrived

Hot chocolate wasn’t available but they phoned up to apologise and offered an alternative which was good of them to do

Chips were cold and chewy. Burger was cold. Kids meals were smaller than usual. Milkshake had exploded in the bag and drinks were tipped over. Clearly last on the delivery list as looked as though it had been left in the car for a long time. Disappointed

Always in this Mc D's almost every Friday with my hubby and daughter. Absolutely love it, the staff are friendly. The food always of a good standard. Shout out to this lovely black lady who is a cleaner. I have forgotten her name. She's a real hard worker and the place is spotless whenever she's working and you can tell the difference if she's on shift or not.

our order was delivered to the wrong address, I expect a full refund

Having watched on the app and spoken to driver multiple drops made before our food delivered, all food was cold and in honesty un eatable, from a £26 order no food eaten and 5 refund. Ridiculous wont be using just eat again this is a reapeated issue

Drinks all spilt and missing half the food!

missing items 2 hashbrown and a mc muffin and now someone cannot eat there food.

I visited here on 14/11/2024, just after the dentist. I placed my order of a McSpicy, rid of lettuce and add Bacon and Cheese, with a large fry and a toasted marshmallow hot chocolate, with chicken selects. I then went upstairs to the plentiful amount of seating available. The 3rd floor was sadly blocked, with no reasoning for, however it seems to be always blocked. Most tables were dirty, with food on the floor, and sauce on the tables, but its a Maccies, what'd you expect? The toilets sadly seemed to not be looked after well. After a 15ish minute wait, I got the food. The McSpicy and Chicken Selects were just perfect, like usual. However, the chips were luke-warm, and tasted like it was just left out for like 10 minutes before being served. This is where it gets a bit... I went to try my "Toasted Marshmallow Hot Chocolate." It was sadly coffee instead, with the toasted marshmallow. It, obviously because of the weird combo, tasted disgusting. I had to go downstairs to get it remade as an actual hot chocolate. The worker there was good and remade it instantly, which is a good thing, so whoever that worker was thank you. Overall, it isn't the worse McDonalds, but it isn't the best. However, it is in a good location if you are in town. If you don't mind getting a bus or driving a bit I'd recommend you go to McDonalds in Whitehouse, but this McDonalds is still good, certainly better then some other ones I've been to in Ipswich.

Never received my order and told no refund either

food was horrible , cold , soggy and missing items , never ordeeing again

Food was just awful, presentation was all over the place, the burger was cold an the chips were cold n definitely old! Don't think il be getting a macky again any time soon they really have gone down hill!

Did not arrive at all-please refund

drinks were fine but all the food was cold

Driver so rude. Would not hand over food even tho pin was given. Disappointed with the way he spoke to me. Very offensive

it was perfect! i will be ordering again soon.

Nothing arrived. I saw the car pull up on the map but no one knocked.

Drink was spilt. Driver came to wrong location and when he arrived the bag was saturated with my spilt coffee. Jokers the lot of you and I will not be using these services again.

Food was cold, fries were cold and chewy tasted like they were reheated

Didn’t turn up at all, was marked as delivered at 20:45 25 minutes before then.

the coffee was leaking through the bag and dripped all over my floor. I lost half the cup.

Really lovely delivery person, polite and friendly! thank you 😊

Got 3 hash browns missing from the order

my drink was completely spilled in the bag when it was handed to me and went all over the carpet so not pleased and the cheese bites tasted very weird unlike normal in a bad way

My order was never received! Ordered at 7pm and still no order at 9.18

Speedy and friendly service. Thank you very much

Unhappy didn’t get my milkshake but had to pay for it

Over 10 minutes for a burger and nuggets ...barley warm , cold cheese slices and tables/floors scattered with food scraps and rubbish ...Drinks and ice creams left on the side ! .... Do the kitchen no longer required to wear gloves when preparing food ..???? ..clean up your act McDonald's...an uncomfortable experience.⚠️

driver didn't deliver even though you have to give code so what did he do with food states he delivered last seen on map near my address.

I have been sat waiting for 2 hours for my order. I put in a 'food never arrived' complaint and the app has just put the order as delivered..... This order never made it to us! The just eat also is very poor with providing information on where your order is and not user friendly when trying to complain. Very poor service!!!

Never turned up! They accepted the order at 9.20 and never sent it out. It was being prepared from 9.20 until they closed! Save your money . Had to get just eat to step in and issue a refund .

never arrived, driver stole it

Order for £25, deal for two. Received half of the order, refused to refund. Customer service level 0.

My order never arrived. I requested a refund, which hasn't been actioned.

I ordered my food at 12:15 and didn’t arrive until ten past one which i was okay with as that is what the app originally had said. however, when my food arrived it was absolutely stone cold as if it hadn’t even been put in an oven or it had been sat in the fridge. the chocolate milk i ordered was also half empty which was heavily disappointing. i have ordered mcdonald’s many times in the past and it has never been this poor before. very disappointed.

the food was cold and my coke was diet even though I paid for full fat

Order did not arrive and was unable to cancel in the app

literally never turned up. Horrendous service. No communication whatsoever from restaurant or courier… incredibly disappointing.

food was stone cold the chips were the worst the driver went to the other side of town with my food before delivering it this isnt the first or 2nd time ordering from mcdonalds this has happened ive had my food stolen twice from here before terrible

Really quick to respond and deliver

order delayed by an hour but pushed back 5 mins at a time so I couldn't do anything else. Driver was at the resturaunt the whole time so not his fault, but mcdonalds. Chips undercooked.

After 2hrs of waiting, it said delivered on the app, but it never arrived and I had to order elsewhere. Very disappointed.

1h 30mins wait food arrived absolutely stone cold. waste of money

Order didn’t ever arrive! Yet said delivered. Ridiculous.

Missing stuff from my order and drinks were all spilt over

All food was cold and half fries were missing

Wait time kept being pushed back. When it finally arrived, the chips were cold and soggy.

Delivery was great, the muffins were all over cooked. The rest of the food was fine.

Food was stone cold which ruined it to the point where we could not eat it

I was waiting for my order to come and it never came. I waited 15mins for it to then say it was delivered but I hadn’t received it!

It's a mcdonald's! Been there in the past and they have never disappointed except for the occasional dirty table. Be warned the place can get rather busy.

I came here to say in the morning before college went upstairs the staff didn’t block anything off then had a go at me then I asked politely to use the toilets they denied service after seeing a girl crying and begging to use the toilet they got cocky and said we’re not opening it

not great at all - poor delivery time and food was cold

Over 2 hours to come and stone cold when arrived.

Loads of items missing as per . Not happy at all so half of my kids have got dinner half didn’t get theirs .

i gues u lot there cant count to 2. ordered 2 big macs got 1 delivered i mean how hard is it?

Service was good food was great

My cheeseburger came with no beef…….

not happy food never turned up

Missing half the order and what we received was stone cold . Is it really that difficult to read the order when it comes through and put it in a bag ?

It's a little Quite in the morning, but very busy in the afternoon For Afternoon Order I Advise you other 3min before getting their.

Wrong order sent, was also cold.

Missing items and only half a drink

I expect my money back it was ordered at 8 and didn’t arrive until 9:50 it was stone cold I told the delivery driver I didn’t want it and he said just take it and ask for a refund so I took it and threw it out!!!

1 hour and 30 minutes late and cold food! very disappointed. said that courier was at restaurant for an hour??? pathetic service.

items missing , stone cold , not edible

the burgers were cold and dry, didn’t put in our sauces and the coke was flat.

Never Delivered here at 9a Brunswick Rd.

Ridiculous wait on ordering. Waited for over 20 minutes just for two items. It wasn't even busy. McPlant arrived luke warm with very little lettuce.

cold food not happy items missing

Driver was lovely and apologetic about the food taking as long as it had which was due to the restaurant. Food was mid, it's Maccies. Just needed quick food and unfortunately wasn't.

great delivery guy very polite 😄

it says that the food arrived at 20:37, there has been no delivery of our food, this is the forth time it has happened and it is not good enough.

I never received my order, I checked with the McDonald's that I ordered from and confirmed that the food was picked up by the courier, the courier never delivered my items but submitted he did, this is a repeating problem and is extremely vexing when this can only be classed as theft committed by one of your employees.

Yet again one of the meals completely missing from my order….seriously how difficult can it be to get orders correct !!!

did not receive my order I am disappointed and disabled and it was. my only hot meal off the day and I want. my money back

only half of order was delivered

At a cosy place and first service. Also open till late night.

Never order from this place online unless its for breakfast, it'll lead you to disappointment unless your very lucky. As for in the restaurant, overall staff is very rude and atmosphere is far from "happy" even if you were to get a happy meal.

I'm done with ordering from this McDs and Burger King. Either they don't know how to put the correct items into the bag for the delivery driver or the driver doesn't understand where to go, goes near to where the destination is and delivers it to a random person and finally says its delivered. It's not wise to annoy restaurant workers, but yeah, not ordering from these guys again.

My food was over an hour late and it was stone cold. I would like a refund

Delivery was perfect yet by 6 chicken nuggets were missing and i’d quite like a refund for my nuggets.

Driver picked up and i waited 20minutes to be delivered. All food was stone cold and practically inedible. Would like a full refund please as we could not eat this food.

wasn't even delivered and now I'm not even been given a refund

Called into this mcds at approx 2pm. Made order no receipts in machine, possibly so ant leave feed back. come up as complete then still waited further 15 mins. When got food went upstairs to sit to find a lady blocking off half or more of seating including toilets saying manager said no one allowed in this bit so we can clean. No seats 2pm Saturday great decision. Bucketing down outside we had to go in rain and ended sitting on a lodge under shelter with soggy burgers. Worse service ever had from a McDonald's

took ages to be delivered and was cold when it was 🙃

food was cold and was very very late had to order again then the food gets delivered 30 mins after the 2nd order and am now struggling to get my money back even tho the first order was delivered 1hr and a half late

late no chips driver will not order again

Great, everything arrived nicely, all very warm, thank you very much.

No refund as was all cold and damaged

Wont be using again! Disgraceful!

The shop next door just delivered it. I dont know how to change refund request