McDonald's in Ashfield

items missing from my order...again .. becoming a regular issue now...won't be ordering again

Called after an hour and a half waiting for food. Restaurant said they were waiting for courier. When the food finally arrived 2 hours 20 minutes after placing order it was freezing cold and a burger missing. £35 down the drain and only refunded £7

delivery guy was so nice and polite

Food was late and completely stone cold on arrival

missing items and food cold, ready for the bin, disappointing.

Delivery time kept extending. Started off at 18:10 and ended up changing to 18:40…. and when it arrived there were 2 drinks missing. There always seems to be something wrong with my order or things missing. Disappointed as it was my son’s birthday and it was his drink that was missing today.

Very poor all the food is stone cold ordered just after 6 pm and received it at nearly 7pm so for the food to be cold it’s been made and not delivered straight away and also the Coke Zero lid wasn’t on properly so hardly any pop but to top it off the delivery lady was brilliant

The fries were cold, the burger was dry…

Had to give my son my food as his was missing on the order! Just waiting on refund, apart from that my son enjoyed my meal lol

I didn't get my drink. I can't remember the last time this McDonald's got an order correct. The manager should be fired.

Unable to read orders properly. Always something missing from the order

original delivery time was between 13.05 and 13.25 and didn't arrive till 2pm and the chips were stone cold.

Cold, 10 chips, burgers a mess, sauce everywhere. Not great. Won’t order again

Food was almost cold and no dips when I added so many!!!

Poor service. No one knew where my order was. Ordered at 4pm for 5:45. Turned up at 7:24 freezing cold. Rang multiple times between this and got told they were going to cancel my order be added there were no drivers. Contacted just eat via email.

Polite and friendly delivery driver and the food was still hot for a change

Took an age to deliver - with estimated time always moving backwards. Should just have drive to the place and ordered - the drive-thru lane gets 100% priority as if thus shuts down, so does the restaurant. Walk-in orders & couriers are ignored.

An hour and ten minutes for a McDonald’s that arrived cold and they think £3 credit on a cold £35 order is good enough shocking service

Delivery driver was awful, rude, laughing that he couldn’t find the address, had to go searching the streets for him, while he sat in his car, food was stone cold, drinks half empty, ice creams melted. Not acceptable

never received order and said it had been delivered

Ordered at 7.54am food arrived at 10am. Food was stone cold. Can't blame McDonald's, I assume they made it and thought just eat would actually source a driver, but here we are.

This is a complaint about the home-delivery service from this particular location. The last 3 orders we have placed have had things missing on arrival. It’s pointless ringing to complain or get it rectified as no one answers the phone. Whilst it isn’t michelin star dining, you at least expected everything to be ‘in the bag’. Frustrating, and not using this service again .

Chips stale burger rock solid. Horrible.

Food was stone cold when arrived. Chips like cardboard. Truly disappointed

Came without the sauces I ordered and paid for, burgers looked like they’d been thrown together, not the best this time.

Food was cold and I would like a full refund I ordered 2 latte but I got 1 latte and 2 tea and one of the tea was open and leaked everywhere

Food was warm and I actually had everything i ordered very good

Order was wrong, lots of things missing and some things we didn't order

Almost a hour late after original time given.. Food come cold and inedible milkshakes spilt the works it went strait in bin.. Was in debates after the last experience but was sons bday and asked for it.. To not even be able to eat it when it finally arrived. Apsoloutly fumin

coffee was half full as fell over .Rest of meal was OK.

Both meals we ordered were missing fries? pretty basic mistake from McDonalds

some of my order was missing and the food was cold

Food was stone cold . I want my money bsck

I'm allergic to onion, yet they ignored that and sent onions on the burgers. I didn't receive any cheese bites and my daughter didn't receive her order and what we did get was shocking.

Great breakfast thanks 👍 Delivery guy is always so polite 🙂

my order was short and was promised a refund.never got it and I was left hungry..

Ordered at 19:20 kept being delayed by 10 minutes a time despite the “courier being at the restaurant” spoke with the store who said nobody here and best to cancel, kept trying to do so and eventually at 9.05 the order came and was freezing cold, we’d already ordered from elsewhere to replace this order. We hope for a redund

Food was over an hour late, rang and said they would be 20 min and would give free spring rolls as a sorry, the food arrived nearly 40 mins later and the food wasn’t even good. I won’t be ordering from here again unfortunately.

I have been given wrong order I have been given 3 drinks but no food

Half of order wasn’t there rang restaurant they said would get a refund for food not there

Food cold even after 15 minute wait. Quickly changed Staff pleasant

Waited two hours for a delivery and the order never came though it said delivered absolutely rubbish just eat terrible with no way of getting hold of them or help

Very unhappy the food as been with the driver for over 35 mins and is stone cold and you want to offer me under £5 refund

Deliverd with drink leaking all over

food cold and hot drink was leaking through bag

Kept on changing the time and was cold when it came

Nice and polite driver and delivery was very fast

food missing and what i got was cold

We went to McDonald's ay 10pm last night and the staff were nowhere, a delivery driver had to grab someone to get their orders, Our chips were cold and not very nice. I know it was late but I paid for food and expect it to be at least warm, ov which it was not. Disappointed in general

I never received this order! Speak to the driver. He took away the order as you advised him to because I had cancelled the order. Please refund my money asap. I have been emailing you about this. As you can see, I cancelled the order with you.

Great place to have some good time and enjoy the food whilst relaxed 😎

Fries, stale, hard and not warm.....Nuggets, not warm.....Burger, uncooked bacon (like rubber) and again...not warm......this pains me as I am a big fan on Maccies.

Food is always good, service is hit or miss. It's not great feeling you need to compete with all the just eat delivery guys to wait for your food though.

Shakes were missing and the food was cold. Even after heating in the microwave the fries weren’t fit to eat!

I ordered a large meal it arrived cold and I got a medium hot chocolate instead of the large I ordered and the chips arrived stale

Fast efficent dont forget to thank staff and wish them a good day

No sauces although it asked twice for us to pick 🙄

Quarter pounder was like cheese burger not happy

I did not receive my food. How do I go about it to get a refund?

again items missing report to JUSTEAT who reply with we hope you understand we have looked into your refund request and won't refund. So again these companies cannot get orders correct but we has the consumer still have to pay for food we don't receive. It's shocking!!!!

Food warmish, but to be expected with the cold weather.

Haven’t received order as delivered to another address

Fries were cold. Once they came in a small bag of there own, kept the fries fairly hot.

Chips were solid and cold driver was a know

Long queues and too much waiting for a fast food restaurant, not acceptable especially in the morning. It hasn’t been always like this, but recently the drive through staff asks the cars to wait anywhere in the car park which is already full. Orders are missing items and you need to check everything before setting off, which is not very pleasant when you have a big order and you don’t have time.

everything in the order for a change, food was still warm and actually got extra pickles 🤣

burger incorrectly prepared, no sauces as ordered

Nuggets were okay but seemed a smidge undercooked so didn’t eat all of them only a few, milkshake was perfect and fries were horrible didn’t touch them tasted incredibly dry and harder than usual, they are usually soft and delicious but they were just tough. Certainly put me off this food

sick to death of ordering online, paying for my sauces and none of them coming.

Ordered a mcds, waited for it to come for the food to be a sausage egg McMuffin and I don’t eat pork and missing 4 items I had ordered. Disgusting.

Absolutely shocking. Avoid at all costs don’t bother wasting money here. It’s a ‘poo’ show at absolute best. The staff are rude and extremely unhelpful. I don’t leave reviews often but this has happened to us time and time again, this time my partner has returned the order to the store as per their request and only the food which was missing they were prepared to replace so the rest of the order is now inedible and freezing! Couldn’t give this place a worse review if I tried. Rude staff wrong food missing food and an absolute poo show!

food was cold, missing two dips.

Delivered it an hour and a half late and he was very quick to leave. The food was all stone cold and inedible.

My order was stone cold and was missing all the drinks

I never got my order today from Hucknall mc Donald’s this has happened a few times and I’m not impressed are the drivers eating our food.

Food took over 1 hour to b delivered to then have things .missing

food was cold, one order was wrong and food bag open. milkshakes was just cold milk,all food was squashed. appalling how food was sent out disgusting.

Robbed my food to many times I have ordered and not received most of my order i have never been in such a disorganised establishment i would never recommend hucknall McDonald

Waited ages. Not receipt roll in machine. No table service numbers. Attendant stood about doing nothing

Usual service. Shame about the kids

Unusually for McDs, the staff were absolutely lovely. The manager here is a legend and actually cares about her staff. I really wish they were all run like this

All good. Burger served quickly.

I have mentioned this before, you order 20 chicken nuggets and every time no dips are received, it ruins a meal with out them, it even said it on the receipt but none delivered

things were missing in my order I ordered 2 coffees non came I had the chicken box meal no sauce came a chicken big mac meal no big mac came

Virst visit to Hucknall McDonald's. My double cheese burger was very salty. My fries weren't freshly cooked but were overcooked and dry and think they had been fried for sometime. I won't be planning on visiting this restaurant any time soon.

It was late and I had missing food !

Awesome breakfast delivered quickly thanks 👍

Fries were cold & no sauce delivered

Fries were cold. Burger and Mozzarella perfect tho 👍

Disappointed that there were missing items. I paid for extra sauce and there weren’t any in the bag. I ordered dippers and nuggets and mozzarella dippers. The nuggets were missing, all the sauce was missing and there were only 2 mozzarella sticks, is that correct? Disappointed as the sauce makes the chicken selects taste better.

DONT ORDER FROM HERE!! You will always be missing items, how can you not do your job? McDonald’s needs to stop hiring kids, haven’t had a good experience once.

Absolutely fuming, ordered and never even received my 2 fries and 20 chicken nuggets. I wouldn’t recommend ordering from Hucknall McDonalds as your always missing items.

Food was cold chips like rubber disgusting

Was not the drivers fault, seemed to be a fault with the just eat app, my address comes up on delivery screen, but the driver received a different pin location, the driver was just as frustrated as I was with this problem, then among that, the complaint service with this company is diabolical, near on impossible to contact any one sufficiently, I payed the best part of £20 and the food was un edible, it went straight in the bin, I’m out of pocket and with out food!

unbelievably poor. how can you possibly miss a large white coffee,2 lots of fries and a mc flurry off an order and also deliver an oasis drink when a coke zero was ordered. I will notbe using this service again please ensure I am refunded for the missing items asap

As always most of meal missing

The food was hot and all of the staff where polite and it was just a nice time.

half of my food was missing blame just eat yet you get the order you check the food

the driver is a darling. very good service. food still warm. and delivered to correct place. this guy needs all the jobs

cold everytine I've microwaved my food