McDonald's in Brent

terrible service, in the morning it often happens that you can't get things

Cold food standards are slipping

They don't use cloves when making the food .

Great place, great service, cant fualt

Clean and tidy and the service 👌 I use this one on my way to work and always cheerful.

VERY UNPROFESSIONAL, LAZY TEAM!!!!STAFF LAUGHING,TALKING DON'T DO THE JOB PROPERLY!!!

Hello My name Is Dhruv. I order food today and i was waiting for the take away the time for the food delivered was very good and the customer service i got was fantastic and very satisfactorily . As i ordered from kiosk unfortunately the kiosk was not able to print the receipt for me so after receiving my order i requested for the receipt for myself so i asked a very good smiling face girl Zeel and she helped me with the receipt and i am happy with the customer service i got today . Thanks to the whole mcdonalds team for the great service and quick food. Thanks again

Took a long time to get by the queue. Not ideal as a takeaway service

I went there around 12:05am. And all doors were closed. Only Drive through was open. Very disappointed. No one was there to assist.

Looked like it needed a good clean up. Several times while waiting in the drive thru we have noticed mice going into the drain pipes at side of the building. Staff look miserable all the time

Love this place perfect team polite/friendly

Ordered burger, opened box and it was already bitten by somebody

Very nice atmosphere when I dined in. Quick service and didn't wait long at all. Good quality food

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Samuil was unprofessional. No greeting or warmth to him. Manager tried to defend him by saying it was busy. I’ve been coming here for 17+ years and have never experienced this. Being busy is not an excuse to not use manners or good customer service skills. Very Disappointed

wice and both times there was missing items.

Thank you Daniel for a professional and helpful service. You clearly are good at your job and service with a smile is always welcoming. I ended up buying more based on your suggestions. Big thank you to you and to the rest of the Neasden McDonalds Team!

Great calm experience. It's nice and quiet first thing in the morning. Service is fast and orderly.

I m trying to call the restaurant so many times , why don t you pick up the phone ? The drink all over my food is not that pleasant . The driver told me he was going to come there and take my order again, could you reply please?

Ignored me and was rude because I wasn't in a car. Made me ride my bike through.

Slow service but otherwise fine. Clean inside unlike many I have been to which is nice, but lack of receipt roll in the machines meant trying to get attention to get the code to the toilets after a purchase!

Absolutely delicious plant based burgers. And every time you tip off the winning ticket from the fries there is a surprise waiting for you.

McDonald's realizes that the lack of staff is harming the quality of the food, the staff does not care about quality at all and does not care if the customer is satisfied!

Sat in the parking bay. Went back for more ketchup. Perfect

Was given a third full milkshake :-(

It says open 24h , just been turned down 5.30 in the morning by the manager saying , " we are not open yet" and my morning coffe went down to toilet. Thank you , great...and bear in mind im nearly every morning here but today the guy decided to say this and instead they were serving the delivery guys and im like whats going on here? Very rude aswell.

Having problems accepting 50£ note ! I can't understand why this is a problem

Not good experience and staff dint wash their hands after smoking. Hygiene is poor and they always mess up orders.

Very unusual for a McDonald's...they all moved fast and well... usually they forget something or you have to wait ages if it's busy. I was really happy with their service.

It's a McDonald's with easy parking, drive through and restaurant, seating outside. Great but sometimes very busy

I went for breakfast food was fresh but I ordered the BREAKFAST DEAL but I got the full price breakfast what's the point of advertising a breakfast deal and not being able to get it ????

McDonald's never disappoints! The food is always delicious, the service is quick, and the staff are friendly. Highly recommended!

The staff are quick and helpful, but a lot of the customers that go there leave much to be desired. I'd rather go to the smaller McDonald's at ASDA Wembley.

Frequently get orders wrong. Today asked for fish fingers in a happy meal, got 4 nuggets in a fish finger bag instead

Food was not prepared properly lacked salads and Tomatoes on Burgers. Lack of attention to detail.

This place used to be the only branch, I would buy food. It was always hot and fresh. obviously being what it is, I manage my expectations. Now the food is cold, badly prepared, service indifferent and its just awful. This food is not prepared with attention or care and the serving staff have a strange attitude. Cold yucky chips, sloppy fillet o fish and a messed up order for 2 people totally ridiculous. Edit May 2024 Stupidly ordered in desperation it’s clearly under new inadequate management with poor staff. The fries were soggy, chicken select weird texture and not properly cooked, chicken Big Mac burger was weird tasting according to hubby ‘not like chicken’, Not sure what’s going on but there’s no way this poor standard can carry on. Disgusting food and a waste of money. Clearly they don’t care, about customers. Time for food standards or trading standards to investigate.

I ordered through the drive through and specifically asked for added lettuce and onions to my burger. Got home and the was no lettuce or onion but extra tartar sauce.

Nice and good drive-thru services. BUT if you are ordering to collect from inside the store, good luck to you, as the wait time is significantly longer compared with the drive-thru orders. Not sure why, but this is how many McDonald's operate

I ordere mcdelivery and they always mess up my order, i ordered a nightly ketchup and they gave me a ketchup pack im loosing so much money just off them forgetting my food in the order, when I call them they say they can’t do anything about it.. don’t come here all other mcds deliveries are on point it’s just always a problem with neasden branch im still £16 down…

Food was ok. And service was a bit rubbish

I rarely visit so it's a bit of a treat when I do. Tasty food and friendly staff. This outlet is not crowded on week days at least. I wouldn't go in if it was crowded.

Worst experience at a McDonald’s branch ever! Staff do not know how to speak or cater to their customers. Asked to add cheese to mayo chicken and they refused and had to bring the manager out to rudely come tell me that it’s not possible and that I’m lying when telling him other branches have done so. Every other McDonald’s I’ve been to have never had an issue. Definitely wouldn’t recommend wasting your time and money here.

Egg muffins have either shrunk in size or my hands have doubled in size... utter joke.

Every time I order from them there are items missing. Working for McDonald’s literally one of the most basic low skill jobs there are and they still can’t get it right? Like seriously? Do better. Only reason I still order is because I’m a busy working mum and sometimes need a quick meal for my children. Problem is on numerous occasions they haven’t even delivered my children’s food, missed our whole meals sometimes. Uber eats quickly refund but still not good enough because to replace the food you then have to place another order paying more money in delivery fees and waiting 30 mins for all the rest of the food to go cold.

Waited 35 minutes for them to update on order why it was taking so long worse mc Donald’s NW10 food always cold Asda Park Royal North Circular are the best Neaden mc Donald’s need to do something with there staff there useless

Drive through was quick and efficient and the food was tasty, as always!

Good place very good customer service

As long as You come to eat in or Mc Drive, everything is perfect. However with home deliveries they always messed up.

Nice food with parking outside in the carpark. Only giving a low rating for atmosphere because one of the servers had a bad cough that wasn’t appropriate for being in contact with food

It was a late night lifesaver meal can’t fault it

Gemini was just updated. See update Conversation with Gemini profile picture I need a friendly Google review about my experience at McDonald's where the staff was friendly and Rohan even checked all the tables to see if the food is ok, if something missing or if we need something else. I was impressed, in general in McDonald's nobody asking you if the food is ok or not. Again Rohan was funny, friendly, good customer service and thanks to all the team. All are great Show drafts I had such a positive experience at your McDonald's today. The staff was incredibly friendly and welcoming, but Rohan truly went above and beyond. He personally checked on every table, including ours, to see if anyone needed anything or if their food was satisfactory. That's something you rarely see at fast food restaurants, and it really left a great impression. Rohan himself was funny, friendly, and provided exceptional customer service. He definitely made the whole experience even more enjoyable! But I want to give a shoutout to the entire team as well. Everyone I interacted with was top-notch. It's clear that your staff takes pride in providing excellent service, and it shows! Thanks again for a great experience! I'll definitely be back.

Very poor experience if the manager is mannerless, can imagine how the staff would be.I am giving one star because there is no zero

Great place to eat and take away nice and clean friendly helpful staff great menu Uber delivery

Food poison from Happy meal Chicken nuggets. 👎👎👎👎👎👎👎👎👎

I used to used facilities why working time and it location is very good easy access to car park .

The more I go to McDonald's the more I feel like I'm being served.

My takeaway food was soo bad! Mc chicken sandwich meal, burger was so stale & dry. Obviously been sitting there for a while. Toke 3 bits & bined it. Chips, soft not cooked to how they usually are, bined. Not going to mention how bad my wifes food was! I ended up on the toilet in the middle of the nite after a few bites of my meal. This branch is rubbish! Second time there's beens issues with food quality. Never again!

Although I am not a regular Mcdonald's customer, I had a craving for something unhealthy 😋 😅 I really liked the beef burger. Chips 🍟 are not my favourites. What I really disliked was the paper straw. It was such a useless idea. You gave the drinks or milkshakes in plastic cups, but drink it through paper straw. Hey McDonald's, bring back the plastic straws, or I will not pay you a visit again 😅😂😂

I love this place. Cool chilled atmosphere

Great food and the staff are more than helpful. Pleased with my experience ☺️

It's a good McDonald's. With a drive through

Rude manager had a go at us because they usually would put cheese in the wrap and now supposedly it's not an option. Language barrier so you can't even get your point across straight robot attitude without the efficiency as they made bare mistakes.p

Stopped to get some quick meal the place has a nice carpark and very spacious inside, all was very clean and tidy also the toilets was clean and this is a plus when you go to a fast food restaurant. The food was quickly served so a very good service. I will stop again definitely 👍

McDonald's Black Bird Hill will one day kill someone. I ordered a plain cheese burger with bacon just now on 31 December 2023 some minutes to 1 pm. I went to the drive through and I mentioned numerous times that I want it plain. I even repeated plain cheese burger when I went to pay and the young man said ok. Headed on the motorway only for my daughter to open the burger and find all the things that she is allergic to inside it. Can someone please tell me who I can report them to? They have to be more careful.

You can't go wrong with MacDonalds. Had the double quarter pounder. Staff were excellent today. However it was a bit of a lag when you are looking to ear and people are asleep on tables. But.....that's MacDonalds though. Caring

One of the nicest and cleanest McDonald's, service was ok , food as you would expect .

Good place clean up to McDonald's standards

The food is always hot and fresh. The service is on point, and you never have to wait too long for your order.

The food was very salty and the sausages were cold ☹️

Don't sell halal food Waste of time

Clean and good service. I hope it will stay this way!

Today, I played on McDonald's app, and I won 6 nuggets. It was so funny and enjoyed.

Has a large car park that can accommodate our recovery vehicles

Only ever get drive thru which is actually quite good.

Food was ok,kids liked it. Tho the drunk going around with a can in his hand which the staff were all looking at but no-one said anything was annoying.

Restaurant closes at 11pm. Only drive thru is 24 hours

It was a bad coffee quality and derty place

Didn't put stars for the food as I only had coffee today

This restaurant is the cleanest I have experienced, the staff were hard working and helpful. Very good.

Come on...it's McDonalds...what do you expect, five star luxury?

Date of experience: 13.47 pm order placed and paid through the McDonalds App on 25 Sept 2023. Order Number 023, Neasden F branch. Click and collect. Collected at Neasden branch click and collect- in the car. Noticed items missing- no ketchup, no extra Big Mac Sauce, no extra cheese ( contrary to the written label on the box with the extras/and no patty) Got out of my car & Took the big mac to the counter. Met with ?manageress (I think she was, because no one wants to come forward and be assertive and say who they are). Showed her the missing items (and showed her the special order printed label on the box which stated the way the order was supposed to be made with extras) & she agreed. She took the big mac in the box to show staff at the back/kitchen, had a discussion with them- I could see her from the counter. A new big mac was prepared & given to me at the counter. I opened the box and had another look. This time i could see the ketchup in the big mac and there was extra Big Mac sauce as ordered! Pointed out there was no extra cheese in the new order (contrary to what it said on the printed label on the box of that special order) At the counter, i asked for extra tomatoes- they said they have to charge me but the till has no option to charge so cannot give me/add to the new order. That was that. I asked about the extra cheese which was again missing. Two staff members said they made the order with extra cheese. I tried to point them to the new Big Mac (now in my hands) had one slice- i took it apart to show them there was only one slice. This time they did not want to come close and take a look. The actual staff member that prepared my order insisted (WITHOUT looking closely at big mac at the counter) that there were two slices as she had prepared it! This was ridiculous and I was frustrated and told them to keep the big Mac and I started to walk out. Did not ask for refund as I felt embarrassed and intimidated and left the restaurant. Immediately, Contacted McDonalds HQ and spoke with a friendly Callum and told him the above - all of which he took note and apologised. I know a few of the multi-franchise owners in NW London and they all said this was very badly handled by Neasden branch. Emailed the McDonalds digital assistant. I have left the matter in the hands of customer services to resolve. All I will say is that at age 60, this is the first time in 30 years I have had to make a complaint about mcdonalds. And my point is that as i have always requested a big mac special order and I have always paid and prepared to pay for a Big Mac (minus the patty) for the full menu big mac price AND extra payment for additional items offered and yet they make a hash! Twice in a row & still did not get it right & wouldnt listen! Previously when they get the order wrong, it's usually sorted when I walk into the restaurant and kindly ask to correct the order. This time was different. It occurred on: 2023-09-25 -This meant that I felt I was not being listened to -I felt that their attitude and posture was defensive -I felt I was being ignored -Felt that they did not want to hear the customer who took the time and trouble ( to walk into the restaurant) to explain exactly what was missing and twice failed to make the order exactly the way it was ordered -In the end, when I could see the staff did not want to re check that one cheese slice is missing, they did not want to see for themselves AND at that point, without presenting any further solution for me, I had no choice but to simply leave the restaurant and hand back the Big Mac. -Felt Embarrassed and insulted. -Felt angry but I am a mature adult & was not going to resolve this by dealing with the staff any further as they simply stood their ground. So I had no choice but to leave. THEY DID NOT EVEN STOP ME FROM LEAVING AND DID NOT EVEN OFFER A REFUND!

Normal service from a Macdonalds

I went there for breakfast was really good

Rohan was lovely, very polite :) Excellent customer service and very accommodating.

Every time I order, items are missing!

I call before hand to make sure my order isn't messed up seeing as they have a track record of missing items. The lady on the phone goes "okay no problem". I get my order and there are missing items, so I went all the way back from wembley to the store and demanded my two cheeseburgers. The immature staff blatantly lying, laughing and deflecting any blame on themselves. Even went as far as to "check their cameras" which had no results. Also a quick PSA they close at 11pm only the drive through is 24/7. Sent my complaint I'll probs never order from here again.

McDonald's is McD's....nicely done, tonnes of parking, free wifi and 24 hour open lobby.Also one of their first drive throughs in UK

Great fresh hot food drive through , nice drive through layout

Cleaner disturbing staff and keeps giggling while are customers are delayed and mixing up foods Absolutely disappointed with the staff there! zero professionalism

It's a Maccy D's & it is what it is.

Free parking, with a time limit. Large seating area inside and outside. 24 hour drive through. Clean, quick service, pleasant staff

I hate to say this but I think I will be using the machine kiosk in the future. I came in with a friend who suggested we go to the counter, I guess because he was paying with cash. But the cashier got my order incorrect. I wanted a meal and once I returned to the car I realised she only gave me the dippers and a drink. I checked the receipt which was correct but she did not even bothered to attempt to upsell to a meal.

Large and comfortable McDonald's restaurant.

It's. McDonald's. Unhealthy convenience.

says 24hrs. went at 2 am and couldn't walk in. Only drive thu