McDonald's in Brent

Drive thru staff incompetent. I clearly made alterations to meals and in an empty fast food joint they still made mistakes. I had to check the order twice when it arrived at the window to make sure. Worst

You order one meal online and it take over and hour to come thw rider is at the restaurant and it's still not on its way I would like to know are they still building the restaurant the people they have on orders needs to be re-trained

Very bad and rude staff on driveway.she is very rude with delivery driver as well. I am disappointed with services and behaviour of staff.

Can't get just hot water without buying a tea even though have own cup. Unlike Costa Starbucks pret greggs....come on mcd...at least make "tea bag on the side" an option when ordering!!

My first MacDonalds Delivery ever. Incomplete. One main item missing. So disappointed.

Ordered food through app and gave code to drive through speaker then they confirmed then got to the food window and they gave the wrong food then when I told them my order again the woman only said “no” in response. Not helpful

I ordered a breakfast delivery one morning whilst working at home. I ordered the Egg & Cheese McMuffin, a Hash Brown and a cold drink. All were fine. Hit the junk food breakfast craving.

Great value as always. Had the Wrap of the Day. 👍👍👍

He is very despicable and does not deserve it

So the main thing in mac donald is food. And now it's too oily and also it's without taste.

Nothing special, if you like Mcdonald then you like it here.

The lady at first window was VERY VERY RUDE. She doesn’t know how to speak to people.

Friendly staff and the fries are nicely fried.

Clean restaurant, friendly staff and great service. Highly recommend!

Well McDonalds has not changed as they skimp on fillings so do not expect what you see on the advertising of products. Delivery drivers put there dirty bags on top of the condiments etc so health wise dubious.

Great for parking and good location! Followed orders perfectly

Hi there. Advice for people who want to use the socket on the wall, for charging a device, that sockets are NOT always switched on. And if you are asking about a switch back, the answer is (from different people) always, the same: - Sorry, but I don't know where, I can switch back... Also I don't really understand the store opening times. The opening times table shows: Closing time every day is midnight. But actually they are closing every day sharp, at 23.00!

It's Mcd's. It fills a spot when there's nothing else around at the time. This has a drive-through which is why I used it in the early hours.

Dirty service, found a dead fly in my drink. Staff barely speak english

I recently visited McDonald’s and had an amazing experience. The food was absolutely perfect—fresh, hot, and delicious. The service was incredibly fast, and the staff was super friendly and welcoming. It made the visit so much more enjoyable. Highly recommend!

Bloody awful! Mind you, what did I expect. 🤷🏻

There was no patty NEVER GO HERE 🚨🚨🚨

Did not receive all of my order. Spent over £22.00. Only received 1 of the 2 burgers I ordered.

Food was not handed warm and they missed items which further caused the food to cool down. I asked for the receipt at the till as the automated machine ran out of receipt roll (very common). The manager said that because I already paid that he couldn’t print this out. What sort of excuse is that??

This is the grossest McDonald’s I have ever seen. Very dirty toilet and there is a poop on the toilet seat and bin! Workers following us around and made us feel very uncomfortable.

The first McDonald's in the UK to have a Drive-thru

Great location and easy to access. Attentive and friendly attendants

Stupid people we asked for vegetable deluxe and they gave us chicken we are vegetarian people i think the staff is sleeping in the night shift and the manager didn’t even scold at the staff he just simply said guys you need to ne careful thats it very disgusting they are so fool that in vegetable deluxe box written they gave chiicken burger

Much improved, this McDonald's was always a disappointment but for my last few visits it has been very good, friendly table service and even the self-service machine has printer paper, bit of a rarity these days.

McDonald's Neasden will not put my drink into my reusable cup without first being put into there cup. What a waste and negative impact to planet

Update your working hours!!! It's not 24 hours!

Quite and clean place. Quality of food its more better than others mcd store .Good for a fast lunch

I was a bit confused by the order and Dipali (I hope I wrote the name correctly) helped me. She was very polite and attentive to my needs. Thank you Dipali!😊💚

Absolutely crowded and rude stuff, save your money and go somewhere independent instead.

The staff are very friendly and helpful

Never use gloves when making food.

I am quite upset with the experience that I have at this McDonald's. I am a gentleman medical conditions. They're required to use the bathroom after they have closed, they refused and they refused, and I had to go to the hospital and get my bag clean

2nd time came for breakfast and its same bad. The roll on mcmaffin is half cooked. It's chewy and rubbery. Other shops does much better

Very busy this evening due to the 50% eat discount.

This is not 24/7! They work from 6.00 am to 11.00 pm, but the drive thru is 24 hours, but not the main shop. Information is wrong!

Great calm experience. It's nice and quiet first thing in the morning. Service is fast and orderly.

terrible service, in the morning it often happens that you can't get things

Cold food standards are slipping

They don't use cloves when making the food .

Great place, great service, cant fualt

Clean and tidy and the service 👌 I use this one on my way to work and always cheerful.

VERY UNPROFESSIONAL, LAZY TEAM!!!!STAFF LAUGHING,TALKING DON'T DO THE JOB PROPERLY!!!

Hello My name Is Dhruv. I order food today and i was waiting for the take away the time for the food delivered was very good and the customer service i got was fantastic and very satisfactorily . As i ordered from kiosk unfortunately the kiosk was not able to print the receipt for me so after receiving my order i requested for the receipt for myself so i asked a very good smiling face girl Zeel and she helped me with the receipt and i am happy with the customer service i got today . Thanks to the whole mcdonalds team for the great service and quick food. Thanks again

Took a long time to get by the queue. Not ideal as a takeaway service

I went there around 12:05am. And all doors were closed. Only Drive through was open. Very disappointed. No one was there to assist.

Looked like it needed a good clean up. Several times while waiting in the drive thru we have noticed mice going into the drain pipes at side of the building. Staff look miserable all the time

Love this place perfect team polite/friendly

Ordered burger, opened box and it was already bitten by somebody

Very nice atmosphere when I dined in. Quick service and didn't wait long at all. Good quality food

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Very good service and very polite and attentive staff

Samuil was unprofessional. No greeting or warmth to him. Manager tried to defend him by saying it was busy. I’ve been coming here for 17+ years and have never experienced this. Being busy is not an excuse to not use manners or good customer service skills. Very Disappointed

wice and both times there was missing items.

Thank you Daniel for a professional and helpful service. You clearly are good at your job and service with a smile is always welcoming. I ended up buying more based on your suggestions. Big thank you to you and to the rest of the Neasden McDonalds Team!

I m trying to call the restaurant so many times , why don t you pick up the phone ? The drink all over my food is not that pleasant . The driver told me he was going to come there and take my order again, could you reply please?

Ignored me and was rude because I wasn't in a car. Made me ride my bike through.

Slow service but otherwise fine. Clean inside unlike many I have been to which is nice, but lack of receipt roll in the machines meant trying to get attention to get the code to the toilets after a purchase!

Absolutely delicious plant based burgers. And every time you tip off the winning ticket from the fries there is a surprise waiting for you.

McDonald's realizes that the lack of staff is harming the quality of the food, the staff does not care about quality at all and does not care if the customer is satisfied!

Sat in the parking bay. Went back for more ketchup. Perfect

Was given a third full milkshake :-(

It says open 24h , just been turned down 5.30 in the morning by the manager saying , " we are not open yet" and my morning coffe went down to toilet. Thank you , great...and bear in mind im nearly every morning here but today the guy decided to say this and instead they were serving the delivery guys and im like whats going on here? Very rude aswell.

Having problems accepting 50£ note ! I can't understand why this is a problem

Not good experience and staff dint wash their hands after smoking. Hygiene is poor and they always mess up orders.

Very unusual for a McDonald's...they all moved fast and well... usually they forget something or you have to wait ages if it's busy. I was really happy with their service.

It's a McDonald's with easy parking, drive through and restaurant, seating outside. Great but sometimes very busy

I went for breakfast food was fresh but I ordered the BREAKFAST DEAL but I got the full price breakfast what's the point of advertising a breakfast deal and not being able to get it ????

McDonald's never disappoints! The food is always delicious, the service is quick, and the staff are friendly. Highly recommended!

The staff are quick and helpful, but a lot of the customers that go there leave much to be desired. I'd rather go to the smaller McDonald's at ASDA Wembley.

Frequently get orders wrong. Today asked for fish fingers in a happy meal, got 4 nuggets in a fish finger bag instead

Food was not prepared properly lacked salads and Tomatoes on Burgers. Lack of attention to detail.

This place used to be the only branch, I would buy food. It was always hot and fresh. obviously being what it is, I manage my expectations. Now the food is cold, badly prepared, service indifferent and its just awful. This food is not prepared with attention or care and the serving staff have a strange attitude. Cold yucky chips, sloppy fillet o fish and a messed up order for 2 people totally ridiculous. Edit May 2024 Stupidly ordered in desperation it’s clearly under new inadequate management with poor staff. The fries were soggy, chicken select weird texture and not properly cooked, chicken Big Mac burger was weird tasting according to hubby ‘not like chicken’, Not sure what’s going on but there’s no way this poor standard can carry on. Disgusting food and a waste of money. Clearly they don’t care, about customers. Time for food standards or trading standards to investigate.

I ordered through the drive through and specifically asked for added lettuce and onions to my burger. Got home and the was no lettuce or onion but extra tartar sauce.

Nice and good drive-thru services. BUT if you are ordering to collect from inside the store, good luck to you, as the wait time is significantly longer compared with the drive-thru orders. Not sure why, but this is how many McDonald's operate

I ordere mcdelivery and they always mess up my order, i ordered a nightly ketchup and they gave me a ketchup pack im loosing so much money just off them forgetting my food in the order, when I call them they say they can’t do anything about it.. don’t come here all other mcds deliveries are on point it’s just always a problem with neasden branch im still £16 down…

Food was ok. And service was a bit rubbish

Worst experience at a McDonald’s branch ever! Staff do not know how to speak or cater to their customers. Asked to add cheese to mayo chicken and they refused and had to bring the manager out to rudely come tell me that it’s not possible and that I’m lying when telling him other branches have done so. Every other McDonald’s I’ve been to have never had an issue. Definitely wouldn’t recommend wasting your time and money here.

I rarely visit so it's a bit of a treat when I do. Tasty food and friendly staff. This outlet is not crowded on week days at least. I wouldn't go in if it was crowded.

Egg muffins have either shrunk in size or my hands have doubled in size... utter joke.

Every time I order from them there are items missing. Working for McDonald’s literally one of the most basic low skill jobs there are and they still can’t get it right? Like seriously? Do better. Only reason I still order is because I’m a busy working mum and sometimes need a quick meal for my children. Problem is on numerous occasions they haven’t even delivered my children’s food, missed our whole meals sometimes. Uber eats quickly refund but still not good enough because to replace the food you then have to place another order paying more money in delivery fees and waiting 30 mins for all the rest of the food to go cold.

Waited 35 minutes for them to update on order why it was taking so long worse mc Donald’s NW10 food always cold Asda Park Royal North Circular are the best Neaden mc Donald’s need to do something with there staff there useless

Drive through was quick and efficient and the food was tasty, as always!

Good place very good customer service

As long as You come to eat in or Mc Drive, everything is perfect. However with home deliveries they always messed up.

Nice food with parking outside in the carpark. Only giving a low rating for atmosphere because one of the servers had a bad cough that wasn’t appropriate for being in contact with food

It was a late night lifesaver meal can’t fault it

Gemini was just updated. See update Conversation with Gemini profile picture I need a friendly Google review about my experience at McDonald's where the staff was friendly and Rohan even checked all the tables to see if the food is ok, if something missing or if we need something else. I was impressed, in general in McDonald's nobody asking you if the food is ok or not. Again Rohan was funny, friendly, good customer service and thanks to all the team. All are great Show drafts I had such a positive experience at your McDonald's today. The staff was incredibly friendly and welcoming, but Rohan truly went above and beyond. He personally checked on every table, including ours, to see if anyone needed anything or if their food was satisfactory. That's something you rarely see at fast food restaurants, and it really left a great impression. Rohan himself was funny, friendly, and provided exceptional customer service. He definitely made the whole experience even more enjoyable! But I want to give a shoutout to the entire team as well. Everyone I interacted with was top-notch. It's clear that your staff takes pride in providing excellent service, and it shows! Thanks again for a great experience! I'll definitely be back.

Very poor experience if the manager is mannerless, can imagine how the staff would be.I am giving one star because there is no zero

Great place to eat and take away nice and clean friendly helpful staff great menu Uber delivery

Food poison from Happy meal Chicken nuggets. 👎👎👎👎👎👎👎👎👎

I used to used facilities why working time and it location is very good easy access to car park .