Based on 22.996 opinions finded in 4 websites
Based on 22.996 opinions finded in 4 websites
Nº 688 in 856 in Sandwell
Opinions
Chips never fresh taste like card board. They make them in big batches and just let them sit there.
Konrad Parzonka (Atenka) . 2025-03-27
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To be honest its ok...I got greeted by staff at counter and my food come out quick and tasted great aswell 😋 friendly and fast service
Andy Khai . 2025-03-25
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Crap for both delivery and pick up. Staff can’t be arsed. Delivery took over an hour and items were missing as well as incorrect burgers sent.
User . 2025-03-20
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Mega busy, food was cold and slopped into wrapper. Not returning
Amanda Ball . 2025-03-07
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This being the closest mcdonalds to me is a hassle, used them for years with the hope they would improve, clearly not. Everytime we have ever used the drive thru, food has always been cold, or something has been missing. Anytime we have ordered through just eat, uber, whatever. Food has been cold or something has been missing, and I'm not sure how they can be so incompetent, it's like the blind training the blind there, yet when we are able we will usually order from oldbury branch, and never seems to be an issue, I understand it's easy to make a mistake from time to time, but not sure how they can mess up that frequently and often.. they all need sacking and new staff fully trained and put there.. can't remember the last time I had hot/warm food from this branch...
Brendan wububu . 2025-03-04
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It was very clean and excellent.
Hadis Farahnak . 2025-03-03
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The McDonald's experience in Britain is familiar with good quality and fast service, but the halal options are limited and the prices are a bit high. I recommend trying the “Chicken Big Mac” with its delicious chicken flavour. It is worth trying!
Abdulrazak Alshammri . 2025-02-25
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One of the worst McDonald's I've ever seen. Cold and not tasty food. I don't recommend
Radek Kawer . 2025-02-23
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I suggest to McDonald's head office you sack the management here as this has to be the worst branch . I'm fed up of my orders from just eat being missing items . I've just put complaint to head office but going by reviews on just eat and here seems nothing is done. How can you miss the main item off a meal. Beyond a joke now . Dips are never put in and even straws sometimes missing. Are the staff doing this deliberately. I won't be using this branch again. They all need either re training or sacked
Zafar Hussain . 2025-02-23
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They wrote that they have it open 24/7 but the fact is they close around 10:00 pm!
Ameer Ameen . 2025-02-21
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I’m sick and tired of ordering food from this establishment and I’m always missing at least one thing in my order why is it so difficult for the staff to make sure they have got all the food in the bag before sealing it and sending out for the driver to bring it to me. If your staff can’t make sure they have put everything in the bag maybe they need additional training.
Zakery Szymczak . 2025-02-20
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Dirty disgusting restaurant! Rubbish everywhere floors dirty
Linzi Lloyd . 2025-02-17
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Very good breakfast for us today. Plenty of parking. Swift service. Plenty of milk and sugar provided with table service
Ian Hart . 2025-02-16
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Again this place gets order wrong in the drive thru. Egg & cheese Mcmuffin meal with NO cheese.😠 Food was very greasy, more than usual. No receipt given in the bag. It's very difficult to check the order when you're on your own in the drive-thu. It's regrettable that this is the nearest McDonald's and it's one of the worst.
Paul Howard . 2025-02-13
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maccies ain’t the same since ronald mcdonald left the scene. I order on the app to receive cold food, a burger barely put together, no sauces, no straws & not a hoot given from the staff. I will rate 2 stars though as whichever 12 year old put my food together, threw about 30 nuggets in my 20 nuggets box👍 they were of course cold but I’ll take a win where I can get one.
Kayleigh . 2025-02-11
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Used the drive through stopped in the car to eat I was 2 feet out of a bay and got fined £100 by an independent company. Hounding me like a dog. Won't go there again disgraceful
Tony Harnett . 2025-02-10
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A great drive through and parking to eat if you wish
John Holmes . 2025-02-08
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Typical fast food establishment Youngsters running around trying to get orders out -its cheap and chearfull
Tony Boyce . 2025-02-04
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Always cold, always have to wait and park up for drive thru and never warm after waiting
Jamie Hadley . 2025-02-01
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Went through the drive through missing items yet again on order also food thrown together Big Mac had so much sauce it over powered the burger poorly presented crap service won’t have from here again
Kellie Hunt . 2025-01-24
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Great place, staff and food great
Paul Shackelle . 2025-01-15
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Forgot to add burger patty in bun, had nuggets instead of selects and forgot drinks 🫤
Ellie Clarke . 2025-01-11
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Food stone cold not as if had to deliver miles Chips like cardboard Items always missing never right Why I order from them I will never now always think will try again see if better but never is. I’m surprised someone not got food poisoning from there as the food recently is awful
Sam Skipton . 2025-01-03
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When you pull up to the machine to give your order. Someone who pulls up after you at the opposite machine always is served before you. It's extremely annoying to be sitting and waiting just to give an order. I do avoid eating at McDonald's these days as the older I am getting I am more selective with what I want to eat.
andrew cheetham . 2024-12-31
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Waiting nearly 25 mins for my food only one staff serving, this McDonald's can't cope with large numbers of orders. Very poor
Phil P . 2024-12-30
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We had too wait too be served in the drive through for 10 mins it was cold hardly anything on the burger 🍔, I think something needs too be changed
Emma Sheppard . 2024-12-29
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I really don't know why I keep going to Maccies. Food is awful. the presentation is they always get the orders wrong . New year, i will not be going to any maccies regardless of how hungry I am
Jenny Daniels . 2024-12-28
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Didn’t give me my cheeseburger I’m not happy with this service
leo summers . 2024-12-22
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Doors are open and I walked to the counter and was refused service until 7, I asked if I could wait in store and they girl on counter struggled to understand basic English and said yes. As I was about to sit down I was told I had to leave with no explanation- extremely rudely. Very poor service
James Cowley . 2024-12-21
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1am ordered a cheese burger happy meal, food was stone cold.
Leah Dutton . 2024-12-17
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always out of stock .so I end up going to a different one
Olly Shinner . 2024-12-14
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It’s disastrous when you can’t deliver a single service that’s simplicity is patented.
Sadie Phillips . 2024-12-14
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Great service here today with a particular shoutout to Stephen who went out of his way to make the fast food experience more refined.
Big G . 2024-12-13
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Waits a bit long but they get my order right unlike other stores and most of the time warm
R A . 2024-12-10
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Absolute nightmare to get hold of someone when calling yes I understand busy but surely someone can pick up one of the 20+ calls iv made to cancel an order that delivery time has change 5 times so far
Leah Bennett . 2024-12-07
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Every time I visit, they get the order wrong. How hard is it to pack a simple meal? Something needs to be done.
gavin adkins . 2024-12-07
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I was notified to look out for my driver the map showed him on my road then go past and was stationary few streets away for 30 mins , then he went back to McDonald’s then finally got to me with a very cold burger melted icecreams and smoothies .
Toni . 2024-12-06
MORE AT Just Eat
Chicken nuggets missing from happy meal, fries cold in both big mc meals Never again
Robert . 2024-12-06
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Missing mcfluffy and banana milkshake. Completely wrong drinks order. Food was ice cold. I want a refund or I will never use just eat again and I’m a regular costume
Claire . 2024-12-06
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Missed sauces off order yet again. Worst place for getting order filled. Manager should go…. No control….
Garry . 2024-12-05
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eveything as ordered brilliant better than hagley road always missing food
Cathryn . 2024-12-05
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There were no dips included and I ticked 4 dips
Harley . 2024-12-05
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They always never seem to check the food on order always missing something
Chantel . 2024-12-05
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absolutely terrible. missing 6 items . every single time . DO NOT ORDER FROM HERE.
Ben . 2024-12-04
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Large latte came half full not good enough for the price
Abby . 2024-12-04
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Says food was delivered but it never arrived
Mia . 2024-12-04
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Big order tonight.Food was hot and order complete.Well Done to the Birchley Island branch THANK YOU.
Gary . 2024-12-03
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Took over an hour to come, missing my Terry orange pie & the tomato dips for my cheese bites
Abbey . 2024-12-03
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Cold food again. We only live 4 minutes away
Tracey . 2024-12-02
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The “people” who work here cannot read a simple order and should go back to school, what a complete failure of a restaurant
kelly . 2024-12-02
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Food is good ,, delivery is on time but they are forgot ketchup with happy mail and they are forgot straw with my drink not this time they are doing every time this thing Thas really bad ..
surjit . 2024-12-01
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Missing items on order. No option missing items to be delivered. Refund offered online but we wanted the food and to reorder we would have been charged an additional delivery fee. No-one answered the phone, but when we kept trying the phone would be engaged. Absolutely rubbish
tinyp Edz . 2024-12-01
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Check your order before you leave the drive through
Philip Deeming . 2024-12-01
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food was cold, received the wrong drink
Rajid . 2024-12-01
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driver was polite. but macs missed the free nuggets
Terry . 2024-11-30
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chips were took from the order by the driver
Jack . 2024-11-30
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Drinks had leaked & dietary not followed
Chantel . 2024-11-30
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when eventually arrived was cold and was missing dips and drink was flat
lisa . 2024-11-29
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no cheese on the burger and no sauce for the nuggets
Grace . 2024-11-29
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awful! food over hour and half late! no dips with my nuggets and they put all items on my burger I didn't ask for! and to top it off food was cold!!
Danny . 2024-11-29
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I am not happy at all. We have no straws no sauce only 1 fries has came and one cheese burger . One of my kids now doesn’t have any dinner . Thanks .
Ben . 2024-11-29
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I orderd a coke and sweet n sour sauce didn't recieve them
bridget . 2024-11-28
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the only thing fresh about my meal was the milk shake
jason . 2024-11-28
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Food always cold the staff at this place need training how to cook fires no words can explain how horrible my meal was it the worst’s iv ever had I will never give this place my money ever agen the milk shake looked off
KMD Autos . 2024-11-28
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not all the order was present and the food was cold
Sue . 2024-11-27
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The 1st driver gave us the wrong order and the address was wrong but the 2nd driver was brilliant he gave us the right order so happy to say the 2nd driver was excellent thank you
Kim . 2024-11-27
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You got the order wrong I want the right order
Kim . 2024-11-27
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2 people meal were missing from the order. I now have to order again and pay delivery charge for a second time.
Scott . 2024-11-25
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Food was cold always seems to be the problem
craig . 2024-11-25
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food wasn't cooked and fries was hard
Wesley . 2024-11-24
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All the food was cold the fries were chewy and so bland
Emma . 2024-11-24
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Absolutely no care is ever put into the packing of the food today my order is missing 4 items Inlcudinf the chips for the meals so we only have half a meal the restaurant is uncontactable as they never answer the phone just eat is awful for refunds so yet again we're left paying for food we haven't recieved
Sophi . 2024-11-23
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you forgot my drink you only delivered food
Jeanette . 2024-11-23
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food arrived and was cold, large fries were a medium fries fries
Toni . 2024-11-23
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missing one of items ordered should have been a MC plant burger in the feed 4 bundle,I can't add this as missing as it was in the feed 4 bundle , but otherwise great thanks
Liz . 2024-11-23
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Didn't have the mcflurry we wanted. One side of the drive through didn't work for at least 10mins. Car infront eas waiting for a very long time to be served. We had to reverse and go into the second lane, as 3 cars behind us got served via that screen.
Moniqa Kaur . 2024-11-23
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Food hot and order complete 5Stars.
Gary . 2024-11-22
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Delivery man wouldn’t let me check my order walked off quickly as he could.now my order has gone to someone else very disappointed
Kellie . 2024-11-22
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Always great service, the manager that was on yesterday always provides excellent customer service, which makes my visit pleasant, which is just what I expect.
Navtej Harrish . 2024-11-22
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THE WORST MCDONALDS I HAVE EVER BEEN TO! Slow staff chatting away when it’s the busiest time for service. DO NOT BOTHER GOING TO THIS MCDONALDS Food always is incorrect here. Latest saga was a fish fillet with no fish in the steamed bun, just cheese and tartare sauce 😡. No apologies nothing, just an “oh.” The manager couldn’t even figure out what was wrong with it when I showed her the burger. This isn’t the first time and it’s just ridiculous. Always something majorly wrong.
HONEST REVIEWER . 2024-11-22
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Need to add more halal and vegan options otherwise clean environment and friendly staff
Tayyaba Abbas . 2024-11-22
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Hot chocolate 🍫 amazing, great service every time- well done 👏
Kelly Bacon . 2024-11-22
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there was a missing item from the order sbd the food was cold
Samantha . 2024-11-22
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had the wrong mclfurry - i ordered the new mcflurry off the christmas menu and got the oreo mcflurry
Kelsey . 2024-11-22
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Delivery driver is above and beyond. McDonald's did not pack all my orders missing the dips for my nugget hence the reason for the 2 star for order quality
Oyinlola . 2024-11-21
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Delivered within the given time frame but all food was cold
Kirsty . 2024-11-21
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We ordered chicken selects but in the box is cheese bites
Michaela . 2024-11-21
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coffee went all over the place during delivery and only got half a cup
Martin . 2024-11-20
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Wrong food and food missing 80% of order not there !
Nicola . 2024-11-20
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When delivered i had missing burgers and can't get nobody to pick the phone up to get it sorted disgusting
Theresa Taylor . 2024-11-20
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Wrong drink I asked for oasis...got diet coke....food is stone cold chips are like cardboard, sent 2 random orange juices. What a joke.
Aaron . 2024-11-19
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food was cold chips hard burgers cold driver could have been more pleasant for how much it cost it should be better
Nessa . 2024-11-18
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Ordered a meal to be delivered on the app.. The meal never arrived.. Contacted the restaurant to demand a refund only to be told it's nothing to do with them..i have to contact uber eats to take the matter up with them!???....disgraceful customer service!!!.... Of course it's everything to do with them!... I ordered using their app in good faith... Taking the matter further!!
Richard Williams . 2024-11-18
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I had things missing snd was not happy had 2 hash browns gone and one sausage and egg and mini hashbrowns
Joshua . 2024-11-18
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Only ordered 3 items via the drive through, 1 was missing, because I drove down the Hagley road there was no way of turning around.
Neil Hiscutt . 2024-11-17
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the cheese burger and the fries were cold
Martina . 2024-11-16
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The resturant is about 3 minutes away but all the food was delivered cold and had to be rewarmed so it could be eaten
Nicola . 2024-11-16
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we asked for 2 books, they gave us 2 toys,food was cold
Angela . 2024-11-16
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What a useless people! Always forget half of things. Although I wrote in the message, please do not forget anything. Absolute waste of space! Jokers
User . 2024-11-16
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My food was cold and the nuggets didn't arrive i'm very dissapointed with your service and seek a full refund.
Paul . 2024-11-15
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4 Opinions
OK so I give rice n spice a half/half rating because.... when it's good... it's amazingly good, fresh tasty and hot! However when it's bad.... it's bad! Stale poppadoms, Stale onion bargees that you simply can't cut and missing items from the order. Most of it ends up in the bin. It's a lucky dip when you order from here..... so sometimes it pays to gamble. Such a shame because if you can get right.... why not insist on being consistent!
1271 Opinions
DONT GO HERE! Ordered a large mixed grill and never going here again. We asked multiple times if the food was fresh and the man at the front said yes then proceeded to microwave wings?? The chicken and lamb chops were all off. The nan was stale and the fries were filled with oil and smelt like old oil. £26 gone in the bin. Wish we read the reviews before coming here. Used to be a good place years ago but clearly new management doesn’t care. Last time coming here!!