McDonald's in Sandwell

Missing mcfluffy and banana milkshake. Completely wrong drinks order. Food was ice cold. I want a refund or I will never use just eat again and I’m a regular costume

I was notified to look out for my driver the map showed him on my road then go past and was stationary few streets away for 30 mins , then he went back to McDonald’s then finally got to me with a very cold burger melted icecreams and smoothies .

Chicken nuggets missing from happy meal, fries cold in both big mc meals Never again

Missed sauces off order yet again. Worst place for getting order filled. Manager should go…. No control….

There were no dips included and I ticked 4 dips

eveything as ordered brilliant better than hagley road always missing food

They always never seem to check the food on order always missing something

absolutely terrible. missing 6 items . every single time . DO NOT ORDER FROM HERE.

Large latte came half full not good enough for the price

Says food was delivered but it never arrived

Big order tonight.Food was hot and order complete.Well Done to the Birchley Island branch THANK YOU.

Took over an hour to come, missing my Terry orange pie & the tomato dips for my cheese bites

Cold food again. We only live 4 minutes away

The “people” who work here cannot read a simple order and should go back to school, what a complete failure of a restaurant

Missing items on order. No option missing items to be delivered. Refund offered online but we wanted the food and to reorder we would have been charged an additional delivery fee. No-one answered the phone, but when we kept trying the phone would be engaged. Absolutely rubbish

food was cold, received the wrong drink

Check your order before you leave the drive through

Food is good ,, delivery is on time but they are forgot ketchup with happy mail and they are forgot straw with my drink not this time they are doing every time this thing Thas really bad ..

driver was polite. but macs missed the free nuggets

Drinks had leaked & dietary not followed

chips were took from the order by the driver

no cheese on the burger and no sauce for the nuggets

when eventually arrived was cold and was missing dips and drink was flat

awful! food over hour and half late! no dips with my nuggets and they put all items on my burger I didn't ask for! and to top it off food was cold!!

I am not happy at all. We have no straws no sauce only 1 fries has came and one cheese burger . One of my kids now doesn’t have any dinner . Thanks .

I orderd a coke and sweet n sour sauce didn't recieve them

Food always cold the staff at this place need training how to cook fires no words can explain how horrible my meal was it the worst’s iv ever had I will never give this place my money ever agen the milk shake looked off

the only thing fresh about my meal was the milk shake

You got the order wrong I want the right order

not all the order was present and the food was cold

The 1st driver gave us the wrong order and the address was wrong but the 2nd driver was brilliant he gave us the right order so happy to say the 2nd driver was excellent thank you

2 people meal were missing from the order. I now have to order again and pay delivery charge for a second time.

Food was cold always seems to be the problem

food wasn't cooked and fries was hard

All the food was cold the fries were chewy and so bland

food arrived and was cold, large fries were a medium fries fries

missing one of items ordered should have been a MC plant burger in the feed 4 bundle,I can't add this as missing as it was in the feed 4 bundle , but otherwise great thanks

Absolutely no care is ever put into the packing of the food today my order is missing 4 items Inlcudinf the chips for the meals so we only have half a meal the restaurant is uncontactable as they never answer the phone just eat is awful for refunds so yet again we're left paying for food we haven't recieved

you forgot my drink you only delivered food

Didn't have the mcflurry we wanted. One side of the drive through didn't work for at least 10mins. Car infront eas waiting for a very long time to be served. We had to reverse and go into the second lane, as 3 cars behind us got served via that screen.

Always great service, the manager that was on yesterday always provides excellent customer service, which makes my visit pleasant, which is just what I expect.

THE WORST MCDONALDS I HAVE EVER BEEN TO! Slow staff chatting away when it’s the busiest time for service. DO NOT BOTHER GOING TO THIS MCDONALDS Food always is incorrect here. Latest saga was a fish fillet with no fish in the steamed bun, just cheese and tartare sauce 😡. No apologies nothing, just an “oh.” The manager couldn’t even figure out what was wrong with it when I showed her the burger. This isn’t the first time and it’s just ridiculous. Always something majorly wrong.

Hot chocolate 🍫 amazing, great service every time- well done 👏

Need to add more halal and vegan options otherwise clean environment and friendly staff

Delivery man wouldn’t let me check my order walked off quickly as he could.now my order has gone to someone else very disappointed

Food hot and order complete 5Stars.

had the wrong mclfurry - i ordered the new mcflurry off the christmas menu and got the oreo mcflurry

there was a missing item from the order sbd the food was cold

We ordered chicken selects but in the box is cheese bites

Delivery driver is above and beyond. McDonald's did not pack all my orders missing the dips for my nugget hence the reason for the 2 star for order quality

Delivered within the given time frame but all food was cold

Wrong food and food missing 80% of order not there !

When delivered i had missing burgers and can't get nobody to pick the phone up to get it sorted disgusting

coffee went all over the place during delivery and only got half a cup

Wrong drink I asked for oasis...got diet coke....food is stone cold chips are like cardboard, sent 2 random orange juices. What a joke.

I had things missing snd was not happy had 2 hash browns gone and one sausage and egg and mini hashbrowns

Ordered a meal to be delivered on the app.. The meal never arrived.. Contacted the restaurant to demand a refund only to be told it's nothing to do with them..i have to contact uber eats to take the matter up with them!???....disgraceful customer service!!!.... Of course it's everything to do with them!... I ordered using their app in good faith... Taking the matter further!!

food was cold chips hard burgers cold driver could have been more pleasant for how much it cost it should be better

Only ordered 3 items via the drive through, 1 was missing, because I drove down the Hagley road there was no way of turning around.

the cheese burger and the fries were cold

What a useless people! Always forget half of things. Although I wrote in the message, please do not forget anything. Absolute waste of space! Jokers

The resturant is about 3 minutes away but all the food was delivered cold and had to be rewarmed so it could be eaten

we asked for 2 books, they gave us 2 toys,food was cold

I’m really unhappy with my order it was 1 hour late and the food is stone cold so now my children have cold food

My food was cold and the nuggets didn't arrive i'm very dissapointed with your service and seek a full refund.

food was not delivered at all. my food and my money was stolen

driver sat in car up road while I waited on doorstep and then when he came it was cold and I refused it

Ordered and delivered quickly.Food was hot and order complete.5 stars.

love a f In muccies. Oldbury mandem

Can’t seem to get anything right Ordered grilled chicken delivered crispy , finger holes all in the wrap so food is everywhere, asked for S&S dips got ketchup !! How hard is it to get an order correct !!! Tried calling , no answer what a surprise

food always cold especially the chips

Forgot all my hash browns with meal.

THE MAIN PART OF MY ORDER WAS 2X DOUBLE BIG MAC MEALS HOWEVER MY ORDER ARRIVED & THE TWO MAIN MEALS ARE COMPLETELY MISSING APART FROM THE DRINKS & THE SAUCE. LIKE HOW CAN YOU FORGET TO PACK THE MEALS? WHAT KIND OF INSUBORDINATES ARE FULFILLING THESE ORDERS? OR EMPLOYING THEM?

perfect order & delivery time, great driver too!

Useless really are don't know who serve or preparing orders but definitely can't read always missing food items really just read the ticket FFS

No straws for the drinks and no sauces that were ordered

The food was cold and it was stale, the chips were dry because they were so cold and the burger was stale

Delivery was late and food was cold, applied for a refund but was given only £3 back for this delivery which is completely unacceptable for an almost £30 order of food that was cold and unedible.

The food was awful. It was cold but it also tasted stale when it arrived, none of us enjoyed any of it

It's a macdonalds much the same everywhere

arrived late and food was cold

drinks had spilt order missing

Half a cup of coffee as rest was spilt but charged £5 for delivery this is shocking

wrong sauces sent sweet curry which I hate

food was ok but sent wrong burger .

burger missing and chips we're cold

Cold food and missed out my meal j

food took an hour from ordering to delivery. not a surprise since its bonfire night. however the food was stone cold. couldn't get through to restaurant yo completely

Food cold 99.9% of the time don’t understand how it’s two minutes up the road

Great stop for a coffee with large retail park car parking, quick service and toilets.

We use this place a lot, we've dined here a number times with the kids and ordered a number of times - used to love it, especially the kids but the last few times we have used them the service is going downhill very fast, I feel as if they don't care about the service or products they provide. The last few times the food has been a total mess and even missing - they used Uber to delivery and when you complain, it a blame game - sick of the way they don't take any responsibility! Not using this place again, they have training issues that need to be addressed but they don't care because they will always have customers!

sad to say all items were cold, big mac meal,mccrispy meal,

ALWAYS messing up, last time order was missing ketchups, tissues and straws, this time a burger. Never again.

No egg on sausage and EGG McMuffin…

the delivery person has switched off location and hung around waiting for the food to go cold.

Food was cold and missing items off the order again

food was cold and stale, cheeseburger was cold and all messed up

Drive through made a payment and wait in parking the service’s need more improvement

No happy with this I order a chicken burger for my niece and yet didn’t come it a joke and not even top it off when u ask for sauce u don’t get

shocking.... as always! nwbwer get the order eight