McDonald's in Ballymena

Just left and not for the first time part of order missing .rushed through to bays place bunged. Service terrible

Terrible service, chicken and bacon legend. With no cheese, bacon or lettuce in it. Asked for a gluten free meal for my friend and they just made a mess in a box and served it to us. Wrong drink sizes and fries where soggy. All in all terrible experience.. ------- Edit: 11/2024 - Why did I ever go back, Still can't get orders right. Friendlier staff, just no quality. Ordered dbl Big Mac, got a single big mac in a box that literally says double Big mac... french fries are absolutely dreadful.

Visited McDonalds Ballymena today as "drive thru". Ordered £5 meal deal, fish finger Happy Meal, plain hamburger Happy Meal. Drove home to find 2 Chicken Nugget Happy Meals. Two very disappointed kids. Someone else has part of my order. Very disappointed with overall service today.

Yes food is average but a group of STAFF were in the bathroom chilling on there phones when they were supposed to be working!! I walked in to the bathroom and went into a cubicle when I sat down a member of staff looked OVER the top of the cubicle door and said Hi and i was like Privacy please and they just laughed!!!!!! I got out of there ASAP

Meh didn't get me chips I ordered and paid for

What the actual f is this I get that it’s not a fancy restaurant but this is appalling

Second time i have been here and was asked to park, 15mins later food came and was not my order, waited again while staff member walked round the car park before going back in, eventually our food came, cold and chips like rubber and some of the order missing , the time before yet again we were asked to park, we sat for twenty minutes and still no food came and i had to go in and ask why we hadnt got it, horrendous service from McDonald's, you need to step up and train your staff a lot better

Useful only if you need the bathroom

Excellent fast service thanks to the new touch pad menu. Very clean, some old gentleman cleaning up.👍Excellent job 👏

Was asked to wait for drinks in parking bay 1. Left after 5 minutes, they never arrived.

Everytime order for kids stuff missing it's not cheap an I've kids without stuff

Not worth one star my friend ordered a delivery at 4.05pm and it is now 6.11pm and still no sign of it not even clear communication from mcdonalds or delivery driver this is pathetic we even tried ringing the landlines several times but no answer

Yeah usually ok. Busy times can be hit or miss. Table service is good. Could do with more seating but over all it's a fast food restaurant it is what u want it to be

15 mins waiting on food and no fries when order came to table .....as always in the ballymena branch

Bad service this morning , the drive thru closed big blue bin blocking it !! No notice to say why!! No wonder Sarah left , she would have had a notification on front of the bin ,to let customers know what is happening. 😤😤😤😤😤😤😤😤😤ridiculous.

No toilet roll in either cubicles on a monday morning 8am had to come out to get napkins, hashbrown was lukewarm, good job I like mcdonald's coffee or I'd be going elsewhere

On numerous occasions my order has been wrong most recent experience egg and cheese muffin with no egg or cheese just received a muffin how can mistakes like this be possible

Took more than 15 minutes to get our meals. Food was cold, drinks were flat.

Bit to noisy for me but the food was pretty good, nice to have a burger now and again 😋

They apparently do t have any inventory at alll. No frappes milkshakes or even sugar. At this rate you’d be surprised if they had a chicken to cook. Extremely disappointed especially since I drove 20 minutes to get the grimace shake

I take my 11 year old doggy here for 2 prices of sausage meat so he can take his medication, during the week staff are great especially leanne she is a lovely person but avoid this place at the weekend as they have no idea what their doing.... I will not be back at the weekend again the staff are so rude at the drive through...

Friendly staff and the place is always kept nice and clean even during busy times.

It was awkward to get to. There was a very long queue at the drive-through. I went inside to order my meal and it was very busy. The food was okay it wasn't very hot.

Staff here are very poor and incompetent. Can never get orders correct even if they are the simplest things. If you don't want to work there...why not leave? Take care and pride in your job because after all it is YOU doing it. Food is always cold from this McDonalds as well. If you want a McDs I'd advise you going to the establishment in Junction One. Fantastic staff there. Stay clear of the Ballymena McDs. I'm embarrassed for the staff and management here.

Food was nice and quick. Nice staff. Busy area with cars wanting the drive thru.

Always busy but staff are friendly and service can be fast.

The most justifying Double quarter I've ever had. Y do the taste differently in every Mc Donalds fast food? Why?

my mango smoothie was half empty when i received it i’m absolutely raging

After placing the order food arrived quickly. Place is nice & clean. Enjoyed watching kids drawings hanging on the wall!

Absolutely useless , ordered for delivery , food arrived , half of it it missing and no response on the phone line

Never go to Macdonald's, but had no choice as everywhere was shut in the town! Food was ok chips was cold, but the reason for this review I met a nice lady called Rachel who was a pleasure to speak too. She asked if I was enjoying my food and was very polite. Thank you Rachel incase your wondering who it is, I'm the English gentleman. All the best for the future 👍

Forever getting orders wrong, long waits, drunk and stoned children (and i suspect some members of staff might be on something too) hanging around it. Just awful all round to be honest.

Ordered via drive thru and got our food got back home to find out that there were no chips included even though they were on the receipt and we had paid for them. We drove back over and asked for our chips which took ages to get by this stage our burgers would of been stone cold so we asked for some burgers and after a while they agreed. Half an hour later still no burgers we ask them what is taking so long and they tell us that we arnt getting any and that it is our fault for not eating the burgers. What kind of business tells a customer it's their fault when they messed up what a joke the manager Aiden couldn't run a bath. The staff would be better suited being circus acts. What a Shambles your money would be better spent on a lottery ticket with no numbers at least you wouldn't have to deal with Aiden at the till.

Ordered 3 meals at the drive through and took them home only to open the bag and find no chips. Surprise surprise. They left out the THREE bags of large fries. We had to drive back to get them. Phoned them and they were downright rude hanging up the call. Got there and waited for our fries and 3 burgers as they would be stone cold they refused to give the 3 burgers we argued with them and they eventually seemed to go and make the burgers while the gormless idiots did nothing we stood for an hour waiting and got NOTHING I demanded a refund which we never got and asked multiple times. Terrible customer service dont waste your money here the shift manager was utterly useless more brains in a false face.

Very poor tonight. Uncleared tables, food, spilt drinks and litter on the floor. We sat for approximately 30 minutes and this remained the same. Staff were busy, but no staff appeared to even take it under their notice. Unacceptable surroundings for customers to eat their food. I would not return, and would not recommend to anyone.

Fast service and friendly, helpful staff.

I ordered 2 cheeseburgers and 2 shakes, but I only received shakes from Uber Eats, not burgers. What should i do🥺😵‍💫😵‍💫 Take out id 334 Date 13/06/2024 Delivery id 0RB1 S2 Time 13.22.58

13 minutes for a sausage & egg mcmuffin and a latte. Both were cold. Kitchen staff appeared to have no idea what they were at.

Extremely disappointed ☹️ Just paid over £7 for this!!! I was also cold just to top it off but I suppose it needed something!!!

Quick, still reasonable value, tasty.

Tasty, inhaled a chicken sandwich!

3 high chairs for the whole restaurant

Always quick, accurate, tasty and pleasant. Love Mcflurrys.

I asked if they would take my travel mug and the guy checked with his manager. They didn't accept them but were very polite about it.

Long que that moved very quickly quite impressive

Nice friendly fast service and decent fast food. Busy & clean, a good combination. 👌

We have been there in Sunday evening and the worst experience ever. We ordered 2 big mac meals and got drinks in coffee cup's,in bugger was no salads or sauce and bugger was hard and dry ,cheesy bites and chips cold and no dips and napkins . All this experience vostok us £28 . Just horrible.

big sign says 24/7. 1am nobody's in. more often than not, they get the orders mixed up

The service was awful waited nearly 30 mins for my food and didn’t even apologise for delay. I waited that long for my food I could have went through the drive-thro 3 times.

Most of the time they get it right but when they get it wrong...boy do they get it wrong. Burgers missing the lower part of the bap, cold fries, missing parts of order, no ice for drinks, no McFlurrys and sometimes a completely wrong order. But we keep going back 🤷‍♀️

The young lady and young man both had outstanding service nothing compared to our local McDonald’s, we were in this morning to grab a quick bite to eat, we were greeted and checked in on throughout our time there and it was lovely to see two people who genuinely look like they enjoy their jobs and are also fab at it! Didn’t catch their names but if the manager sees this review they could possibly check who was on shift to give credit to them as they are such an asset to the restaurant 04/04/24 10:40am

With drive through they always forget to add all items. Time I get home always things missings. I understand that they're busy but surely they should double check orders?

Very busy at 12.30. A couple of the touchscreens we are now expected to use for ordering didn't work properly ("just press it harder"). However, the place is saved by the staff grafting away to make sure you don't wait long whilst still being very cheerful. Top marks to them

Good to know this McDonalds keeps the trend of being overly expensive and getting orders consistently wrong. Every time I come here there's something missing

Best to use the drive thru. Avoid at peak times as you will be in a queue out onto the North road.

Toilets dirty and soaked in water.

Edit: update: it's now been 2 months. I have now gotten a McDonald's breakfast 10 times Since I posted this review. And they haven't got a single one of my orders correct. Place has went downhill to the dogs badly . Manager currently running the place was one of the laziest ever. So things are not gonna improve while she's running the show. EJ I'm looking at you you lazy @#£+. Spend less time in the back office and actually fix problems in your store Since they changed how they cook burgers food quality has been atrocious. Instead of cooking 4-8 burgers at a time and placing "just off the grill" meat onto dressed buns, the meat now lies for hours in trays , and is then placed onto your burger cold so the cheese is never melted. Service is terrible. My past 6 orders have all been wrong. Especially when there's a long wait. Your coffee is prepared the moment you order but you might be waiting another 10mins before you collect it so it's stone cold by the time you leave. This McDonald's used to be one of the best years ago but has been allowed to decline and decline. A shame really. Oh and lastly they have now changed from using coke syrup in tanks to using syrup from plastic bags, hence why the coke out of here tastes terrible nowadays (incase anyone had noticed) Yet another morning2/12/23 and McDonald's gets order number 9 in a row wrong. It's like a bunch of crayon eaters run the place now

ordered big tasty with bacon Feb 24, burger came with no bacon, i showed it to staff, she took it, brought it back with a skinny cold sliver of bacon shoved onto patty , tearing the muffin apart in the process... not impressed.!! ordered a large chicken wrap meal Saturday 24th Feb, wrap was very poor, hardly any filling at all, i was able to fold it in half, no point in taking back as place was busy. staff need retrained on customer service..

Always good service and hot food from Ballymena McDs.

I very clearly stated my desire for a crispy plain chicken wrap of the day, when such longing desires were crushed by the boot of the one and only mcdonalds manager, Ballymena, UK, I was livid, and would only be calmed down the third time i had to get my crispy plain chicken wrap of the day re-done. First time they just forgot the wrap!, although i was shaking visibly in anger, clearly being misunderstood by the ignorant manager, I let it go, but when the second time came around, and they FINALLY gave me my wrap, (which had already been payed for) THEY WENT AND GOT IT ALL WRONG!!!! , I had to sit down, and try and understand this from their primitive monkey point of view, yet after this i FINALLY got what i had ordered. WILL NOT BE GOING AGAIN!

They still don't understand the process of putting salt on the chips.

McDs is what it is. The young student who was on table duty was exceptional in her attitude to customers and insuring everything was how it should be. First class.

Very very busy but service was somehow still really quick. Food was good.

Drive through speaker yelled at me it was very loud. She was nice though. Good food and service.

Placed order for family lunch to be delivered and received incomplete order rang Mc Donald's was advised need to come to branch to speak to manager but explained we had already paid delivery?

i sent out for food it was cold its the same every week we get cold food when i send it back i dont get a refund or replacement im disabled and cant go out but i wont be ordering from them again and will tell friends and faminy not to rder becouse allways get cold food and cant get intouch when you phone no one answers the phone

tonight, 03.12.2023 at 8 am. I had an unpleasant experience with a young blonde girl in which I asked for her help to order from the McDonald's app and this blonde animal how work at cashier behaved very badly and offensively with me as a customer and I can say that only drug addicts who can barely hold on work here on your feet. please do something against these people who are of no help. these animals must be changed and put people who understand the customer who wants to buy. thank you

Missing item from order.....Big mac which cosy £5....not good tonight but lesson learnt.....check bag thoroughly

STOP forgetting my dips when I order I’m sick to death of your workers being unable to pick up dips and put it in the bag. Our McDonald’s already notoriously bad so can we atleast maybe learn how to pick up little sauces and put them into a bag.

Order 2 plain cheese burgers Happy mail for my 2 kids n they were really hungry and they can't even get the order rite but my wife got the food only to find out wen she got home it was wrong n nw cold and waste of money.

Not impressed at all, had a van full of hungry kids on a Sunday evening so thought we would stop in. Usual mad queue to this one as it's in a stupid place with one way into both carpark and drive thru.... We parked up, got out and at basically dinner time the seating area was CLOSED! Couldn't use drive thru due to the vehicle size and again the poor layout, must think everyone drives a small hatchback in NI... So sat in a queue to get in only to find couldn't get food ( there were quite a few others in the same situation ) ended up going to one in another town... Strange it was fully operational...

No one came to take are order at drive thru. Drove right around and staff seen us but still didn’t take our order or at least tell us they were closed just pretended they didn’t see us

It is what it is and grandchildren love it.

We wanted to sit in but it is always busy. Staff do little to move on kids that are finished eating but hanging about

Just ordered a crispy bbq chicken wrap meal at 10 minutes to 11, got the food, chips where cold and stale and the wrap was dry and cold as a bone..what kind of service is that!! I payed good money for that food!! I expected the chips to be atleast warm when I got them what an absolute joke!!

Place is absolutely filthy, floors nee brushed and tables need cleaned. Had to ask staff member to clean our table, had spent his time talking to friends at a table.

Couldn’t find my order (app issue to be fair which a girl was pleasant at trying to resolve) but then it was found, clearly had been sitting because we got home and it was stone cold. Couldn’t eat it was so cold and scared of getting ill. Ordered with no bread and some genius put the burger upside down so ketchup and cheese weren’t edible anyway without a hint of cardboard. Waste of money straight in the bin except the drink and nowhere to complain. Much better service in Antrim.

Nous ne sommes allés dans ce Mac Do, que parce qu'il était trés tard. Parking accessible juste devant. L'ambiance à l'intérieur était bizarre 🙄 C'est un Mac Do donc ne pas s'attendre à manger des plats sains. Les salades sont Trés bof ! Bref ! Ça depanne mais bon..

Worse service. Wrong food hand to wait 35min for them to change it. Not good with 4 hungry kids 😡😡😡

This place ruins the McDonald's brand. The foodnis nearly always squashed and cold. Chips are never salted, ice cream and milkshake always out of order

Dirty table, spent along time putting my order in thru the app only for it to be having technical difficulties so I could not proceed, had to go up and order. Ordered 4 milkshakes and they were all mixed the strawberry had chocolate in it and the vanilla had chocolate in it too.

Food was rotten dried up burgers refried fries wouldn't go back

Sandy the facility to make iced drinks, desserts is mostly unavailable. Frustrating when you wait in a queue to 25 minutes most days to find this out. Perhaps clearer signs warnings at the entrance to the drive though would save people a lot of hassle

Good vegan options. Convenient location.

Got home to find two missing chips burgers and drink with no chips I had ordered meals! Don't forget to take the money but forget to give you the food!

Kinda busy ngl took ages for my order

We sat in and Ordered a double quarter pounder cheeseburger and medium fries with ordinary coke and a big mac, large fries and a large coke, both burgers were cold, the fries were reheated/refried and whatever was in the drinks certainly was not coke, we complained at the counter and they replaced the fries and drinks, the replacement fries were cold. First time at this branch of McDonalds and most definitely our last.

Not the best of McDs , very busy and it seemed like little staff. Had to wait a bit longer than usual to pay for my food. I sat outside as inside was manic. The cheese burger wasn't the warmest and there was certainly no way I was going back through the madness to complain. Maybe it's better at a different time of day.

Gone downhill lately. Service poor, food poor

Not a bad McDonalds, usually clean and friendly staff

This place doesn't understand the basics, chips are always cold and unsalted, burgers are bland and squashed and the workers are all children who look miserable

Been a number of times now, it's ok, nothing special. It's always been busy including the car park

Order never correct, always missing something, and by time I drive all way back to get it it's not worth the petrol cost

If only once they could get the order right once would be fantastic

Milk shakes a bit too thick but big mac was 100%👍

It's a McDonald's but the staff are pleasant.

placed my order of a small drink and small mcflurry, waited 30mins while all staff got served who orderd after me, when i asked why mine was taking so long, i women with no teeth shouted and spat at me as she did, ive no idea what she said, i left without my items

Not a fan of fast food, but was pleasantly surprised at the freshness of the food and the cleanliness of the whole facility

Constantly get orders wrong this is the 3rd time I’ve ordered recently and food has been missing absolute joke for the price of it now would be better off and better fed at the local chippy

Take away via drive through quick.and.ffos was hot order was 100%