Big Bear's Pizza Shack in Ballymena

Ordered a cookie this evening at 11:20 on just eat was told it would be delivered around 12:05-12:25. To then look online to see they shut at 12!!!

Great delivery, tasty food - just amazing! Thanks!

Takeaway only but great food. Loving the americano pizza

Great pizza and the staff are polite

Fire pizza, good staff, in and out real quick

Amazing, couldn’t fault the quality or the staff. Genuinely such a good pizza, chips & cookie (which they didn’t forget!).

I placed the order, they accepted the order, specifically put a note on the booking to phone me when they get here.... they rang the doorbell, waking up all my housemates. I called the restaurant twice, they updated on the app that's its been delivered when in fact it was still in the oven. Then the manager assured me it will be here in 5 minutes, which turner out another 25. Having said all this, the pizza was / is very tasty

Delivery driver was lovely, even shut the door for me as I had the pizzas in my hand and food was delicious. Very pleased.

Good atmosphere, nice people, would come back again.

excellent quality, very tasty food!

After having a couple of bad experiences with Big Bear I hadn't ordered in a while. Tonight I thought I'd give it another go, what a mistake that was. Ordered a kebab in pitta bread with house sauce. The kebab turned up with not a sauce in sight. I have never tasted anything as dry in all my life. I stopped ordering previously because they couldn't get an order correct and it seems this hasn't improved in that time. If you are collecting or getting a delivery I highly recommend checking your order. Unfortunately for me this has happened far too often now and I won't order from again as there are far more reliable takeaways in the area.

Delicious. Love ordering from here.

Food was amazing, and the staff were so polite about the order being late.

Love the food here. Would recommend

Got the Americano pizza, hot, fresh ingredients best I’ve had in a long time, would definitely recommend

Tried it on Saturday night I'm impressed got the mixed Kebab on Naan with Kebab sauce very tasty my partner got the spice bag she loved it we will be back again very soon

Only half of our order arrived. The pizza was delivered at a different time by a different driver. The kebab wasn’t warm

absolutely delicious and the cookies are so nice with white chocolate.

gave it another try and they gave a bag of chips instead of a cheesy chip definitely will be the last time it's ridiculous how often it's wrong.

Used to love Big bears but has went down hill badly.Order has been wrong a few times which we bypassed but put an order in for collection last night for two medium pizzas chips and cookie was told it would be an hour, collected it on time got home pizzas wer far from medium which I payed for all the food was freezing cold had to heat pizzas up threw chips out. Not good enough when paying over £30 won't be ordering again.

Kebabs are very nice. Although delivery times were terrible every time I’ve ordered delivery. Over two hours the estimated delivery time .

app said that food was delivered at 5.50 we finally called at 20 past 6 to be told "oh it automatically updates to say its been delivered after the set time" think they're trying to bodge their stats to say they deliver within time but just not true.when we finally spoke to someone we were told food would be with us in 10 mins, it finally turned up at 7 and it was so dry,cold, shriveled and it was missing parts of order. it was inedible.couldnt get through to restaurant to complain.

Fantastic food and this a the first time I’ve ordered. So happy to see you actually put toppings on your pizza 🍕… the order was perfect 👌 Other pizza places can learn a lot from you first class 👍

Sons friend ordered a pizza. Over one and a half hours ago. He rang around the hour mark to be told it would be 5 mins. 30 mins later still no sign!!! I ended up calling to say it was no longer wanted that waiting for over an hour an a half was unacceptable (2min drive away). I half expected to be told it was on the way but no they just asked for the address of order and then said was okay. No explanation or apologies. Very poor customer service. Only gave one star because I couldn't give less. UPDATE: Like I said customer service is poor. The response is nonsense and absolutely not an apology! Of course the delivery distance is relevant, as this will determine the expected delivery time. Funny I ordered from a very well know pizza delivery service and it took exactly 26 mins to arrive If a company is set up for review it needs to be able to accept being at fault if comments are honest. Stating that all takeaways have the same standards/problems is unprofessional. Best not to respond, just take the review as a point of improving or celebrating success. Surely that's what it's there for? Nothing else to say on the matter.

Chips were soo undercooked they were as white as an albino. And the portion sizes are miserable.

excellent quality pizza in Galgorm area. Highly recommend

Kebabs are good the rest is average. Staff arent overly friendly.

Late delivery and was told there was nothing they could do about what time they get it out

plus the driver didnt bring all my order

Food was lovely, great amount for good price to feed family. Delivery driver very friendly an pleasant 👍👍 all round great service

Food was good. Ordered at 7pm. Delivery time was to be 7.50pm to 8.10pm which for a Saturday night was ok. Made a phone call at 8.45pm when no food arrived. Was told it would be15mins. Arrived 9.15pm. In Fairness they are usually punctual.

They forgot to bring an item for the second time and said last time they'd give another for the trouble and didn't. The delivery man lied said he'd be back in 5 mins waited and by that time the food was stone cold what a terrible experience paying for things you don't get it's not right won't be back again money wasted for nothing shocking.

Delivered on time. Fresh ingredients, perfect temperature, donor meat better quality than the local kebab shops.

Have not had a bad meal, slow delivery or slow collection from here. The staff are friendly the food is great.

Used to be my favourite place for a kebab... Last few months it went down the hill. Portions got smaller ,barely any meat in kebab but for what there was meat was still tasty ,today's order was the worse yet ...meat was absolutely tasteless like cardboard no flavour at all . Won't order again.

Some of the food could have been hotter, but it was still pretty warm and all of it was very tasty!

Was actually lovely. No grease or anything got Pizza and Kebab really impressed

Pizza was absolutely top notch and was just being set out as I arrived. Couldn’t have been happier.

Chicken in kebab and beef in burger was dry, lacking flavour!! Spent £62 and wish id had cheese on toast.

Meal was excellent just forgot the 2 cans of Fanta

Took my money and never delivered my food £30s worth

They forgot my pizza from my order but came back very promptly with it and apologised! Thank you for the quick service

Ordered salted chilli chicken and an oriental spices chicken, they were both exactly the same, I had ten small strips of chicken and my husband had the same …. Very disappointing, however the pizzas are good, spoken from the kids £50 I will not spend again

Pizza was lovely. Cooked to perfection. Loads of dip too when you order it. Will definitely be ordering again

I loved my food and would 100% recommend it

Lovely pizza and quick delivery. Delivery driver was nice as well. Would order again

110% the best pizza in town,i would reccomend to everyone,great staff and fast delivery aswell,for the moments when u are really hungry 👍 if i could,I would give 10 stars but unfortunately 5 is maximum,thanks again

Absolutely beautiful pizza. Definitely one of the best i’ve ever had. can’t wait to get another one

Always 1st class service and food

Didn’t get what I ordered! I ordered a steak kebab with onions and lettuce and house sauce and instead I got a tikka steak kebab with a few bits of chicken threw in the mix aswell

Great pizza but did come with onions even though I asked for none.

the food was freezing when I got it and was late

Delicious pizza a feast of meat.but no garlic bread,instead chips

Great food and great delivery and driver very pleasant

Great food for a great price kebabs are top notch

Delicious pizza meat feast type with chips which were too filling.

Excellent meal as always, would highly recommend! 👌 🙂

Good service & friendly delivery but pepperoni and vegetables not great quality and base was very greasy. Not sure why there was cheese on my salad, must have missed that. Nothing awful, just not for me unfortunately. Bit meh 😕

Great pizzas! Delivery time was quite long though

Pizza was cold and everything paid £15 for a 10 inch lol was horrible was so dear for the state of a pizza never be back

At least 30 minutes early, thankfully giving me little time to contemplate my poor decision in ordering a midweek kebab. Great quality as always, naan tasted freshly baked.

Best yet. We get out of bears quite alot but have to say tonight's was outstanding. Piping hot and just so tasty.

Sadly, the review and stars is as a result of waiting 2 1/2 hours for delivery.

Got delivered to galgorm, 2 small pizas and chips. Rotten the lot went to the bin. Came with no change and ended up having to give £4.60 tip..... Not a happy customer at all. Would not recommend to anyone

Food has been good the last time I ordered, however I placed an order at 10pm and was told it would be here before 11. The app has said that the driver is on the way for the last 30 mins but the restaurant has closed so I can't call. So they have charged me and closed up for the night without delivering my food. If you are unable to deliver, then don't take orders.

Very tasty food, well worth the price!

Food cold an took forever to arrive

The food is really delicious and we would certainly use the company again

Brilliant delivery and amazing pizza! Highly recommend!

Delicious food as always, portions are huge, and quality is top-notch. Staff are lovely, always friendly and helpful. Highly recommend

Beautiful fresh food made to order best pizza around get orders wrong sometimes

the pizza was swimming with grease - couldn’t stomach it

Legendary good for legendary people !!

Amazing pizza. Garlic chips were lovely & the kebab was jam packed. Food arrived early. Delivery driver was lovely. Will be ordering from here again.

63 grams of meat I received to my kebab from this restaurant, never more order anything here. 👎👎

Never a bad order food always great

Brilliant deliver time and fantastic quality. Would order again

Got kebabs before but last nights chicken was terrible big chunks and the chips mostly had black bits on them the pizzas are better than the kebabs definitely

Really nice food and reasonably priced and the drivers for delivery are A1

Food was delivered on time, the delivery driver was a lovely man! I ordered two kebabs, one Tikka Steak and one Steak. The food that came was stunning, the chips weren't over cooked, the house sauce was delicious, the steak was cooked perfectly so it just pulled apart (not like some places I know where its tough and chewy) Prices are well within budget, and for the quality, definitely worth the price. Would love the ability to add extra sauce to the Kebab, sometimes you just gotta have extra sauce. We just clicked because we were interested in a pizza, but then we saw what else Big Bear had to offer and just went for it. Will 100% be ordering from them again. Thank you so much for the lovely meal!

My order took 2hours and 30 minute’s. When I rang the shop after 1and a half hours they lied and said my order was on route overall very poor will never order from this business again 🤬

we got the cookies. they were gorgeous. very happy

Dreadful! 14" pizza was actually 11". Dough uneven thick in parts thin on others. Rock-hard crust inedible. Not much sauce. Strange taste. Hands down the worst pizza I've ever tried! Extremely disappointed. 1/10 the 1 for quick delivery!

Best pizza and steak burger in town!

Ordered my pizzas and waited over a hour and half then I got abuse and cheek from the delivery driver because he couldn't find my address. I think this is appalling behaviour and when we finally got them they were freezing and we only live in cullybackey. I would not recommend this place because of the abuse and cheek from the delivery driver. I have gotten out of here in the past and there was no problems. BUT NEVER AGAIN!!

They do good pizza but their service is actually comically poor. We’ve had several deliver orders wrong so started going in to collect so we could check before leaving. Tonight they forgot to make one of our pizzas, so I had to stand and wait and then when they gave us the order and I checked the pizza they had made it was wrong.

Never had as bad from big bear. Pizza arrived wrong sauce on it. Chicken was burnt and cold. Cheesy garlic bread was burnt as well. Tried to ring a few times about it no one answered the phone. We waited nearly 2 hours for cold food.

Would get a better pizza from asda.. barely cooked 👎

If you haven't tried the cookies where the fffff you been at haha. Beautiful food

1st time order. Order was missing house sauce for pizza and a full chip. Donor meat was cold and probably the worst donor meat in the town. At least I know not to order again.

I opted for a take away meal on a Friday night. Specifically the new (I think) gyros. I went for the spicy chicken my partner for the chicken. The shop looks well its modern and clean. Service was pleasant and with a smile. I nipped to the shops in galgom and the teller informed me it would be around 15min which is fine for a Friday night. When I returned the food was about ready. All good. The gyro itself was in a wrap opposed to a traditional pitta. However, it was very tasty and satisfying. Overall a positive experience and I will be back to try other. It would be great to see an option with tzatziki and a pitta.

Pizzas are delicious and staff are so helpful and friendly. Will definitely be back. Highly recommend!!

Very efficient service, very tasty pizzas, reckoned, by the younger people, to be much nicer than some of the bigger competitors

The pizzas are lovely from here. The cheese is always on nice and thick so you can at least taste it compared to a light sprinkle other pizzas shops give. They are reasonably priced and good value for money. I have only tried the pizza so I'm not sure what other items on the menu taste like

Went for the first time tonight, service was excellent especially when I made a mistake on the order, I'm not a fan of pizza but I have to admit my pizza tonight was awesome.

Yet another lovely pizza. Never had a bad one yet. So glad you are still making my favourite the New Yorker. Yum

Can't cope with being busy. Light portions and servings

Twice I have phoned and no pulled pork and if there is pulled pork there is no coleslaw which is advertised to go with the dish.very disappointing

no dressing on burger and missing dip lovely lady in shop a bit rushed off her feet

glad we choose this to get a family takeaway. the staff were all very friendly and the place was spotless. the food was very fresh and the pizza was really yummy. the dough for the pizza was one of the nicest i have tasted. was very good value for money for all the food we got. the menu had something for everyone a lot of choice.we will be back definately I recommend.