Applegreen in Ballymena

Work being done and not a great shop set up

Very handy and well fitted out for a coffee or something more A+

The staff in Apple Green are rude and rarely say please or thank you, unlike their competitor in Centra who are just down the road who are extremely pleasant! Manners are easily carried and the staff really could do with be trained in Customer Care or visit Centra and ask for tips.

Toilets filthy.Tables never cleaned.Does the management expect the customers to clean the tables.i would advise anyone going here to bring cleaning materials with them.AVOID

Has everything you need from a service station. Clean and tidy and well stocked

bit disappointed that you can't get a fry anymore

A fuel station is like most of them. Had a toastie in Greg's,

Pricey , but if your stuck it will do

Good place for refuelling and taking a break from a long trip. Staff polite, bathroom 🚻 cleaned, nice food .

Great all round improvement tables and chairs seem to have been replaced and a lot cleaner than previous visit. My husband said toilets also improved greatly, cleaner and fresher. Will definitely be back.

After being to others it was disappointing, Greegs and a Subway plus shop.

Stopped for a bite to eat and found it clean and service quick and friendly. Food acceptable for these sort of places. However the loos could do with a bit of attention, hand dryer in gents was not working, two soap dispensers were either empty or missing with only one usable. The lid was missing from the waste bin. I asked about wifi code and was told it was also down. It all seemed to bit neglected.

Great variety so practical where it is located

Very useful stop on the way back to Belfast from Portstewart. Good choices

Stopped for a coffee there this morning. The place was very clean and the lovely girl at Lavazza was very pleasant. The coffee was excellent. I had nothing to eat as it was only mid morning and cannot comment on the toilets as I didn't use them.

Had to call in for to bring grandson to the toilet they were absolutely filthy I would even buy food

Great place to stop sell everything.

Usually have a great experience in Applegreen. We went to Greggs and had a nice lunch. However when going to the toilet it was filthy, the hand dryer was switched on but had a sign on saying out of order. There was nothing to dry your hands on ,there was an empty cardboard roll that had been blue roll. The hand rails were dirty so was everywhere else. Not very well maintained.

A very clean and well kept garage and the Staff are all good

Great choices for a stop to grab a bite

A smaller Applegreen but a very clean, well staffed and presented one. The ⛽ fuel is wild expensive so best avoided but for a coffee at Lavazza or a quick sandwich at Subway it can't be beaten. Greggs is also available as is a confectionery outlet. Toilets are available and ample parking is too.

I’ve never been in more disgusting toilets in a public place in my 66 years!! The floor, sinks, broken soap dispenser, broken bin and broken (missing) toilet seat. The only cubicle that was available had faeces splattered all over the bowl and there was no toilet brush. I’m shocked that it was just so bad.

Couldn’t believe the state of the place today. It was filthy (the toilets and the whole place really), coffee concession closed, was grunted at by the bored server in the shop and Greggs had very little food out. Worst of all, toilet roll from the bathrooms was strewn about the floor in the main retail area and no one seemed to be in any rush to clear it up. The outside of the building need a scrub too. An embarrassment to think tourists can see this.

Coffee stop and back on the road. Smiling

Place it very dirty, the toilets are filthy and not one table clean to sit at in the food area, floor also very dirty with food. Staff just chatting to each other at the different food shops.

Went to Applegreen this evening, never haven been before. Seriously a main stop off for travellers on this route! Went to subway, they had little or tuna, or chicken left, among a list of 6 or 7 main sandwich contents. Brown sauce he had to open sachets! No cookies, advised to try main shop. Progressed to drinks section, sorry no tea, is this not a staple drink, advised to go to self service at main shop, we where also advised at this stage it would be cheaper. When asked for a coffee, was again told it would be cheaper at the self service. (Perhaps he couldn't be bothered!) Paid for what we did get, moved to find a table. One table was in use, the rest where empty. Not a clean one to be had! Appletreewick surely you need to up your game. Toilet area also needed a good clean. If I could give a minus rating you would have it

Dirty, dirty toilets, dirty tables, and you can presume it applies to the whole place.

Nice services, excellent choice of food and coffee. Toilets very clean.

Husband and I bought pizzas from Greggs and cup of tea. The server had v grubby hands with dirty nails which was certainly not appetizing! !. Pizzas were lukewarm. I had to clean both our chairs before we sat down. V disappointing place!

It was the lack of cleanliness that really unsettled us. Tried to find a clean table to sit at to eat our Greggs food - only one table was occupied and all the others were filthy. I asked two members of staff (who were chatting away unconcerned) could someone clean a table for us? One said - “I’m emptying bins, I’ll clean them later!” The other guy just walked away. The dining area was just filthy. Applegreen need to get this place sorted, it does nothing for their reputation.

Firstly the toilets are disgusting. Then went buy packets of crisps advertised at £1- at the till was informed they were £1.39. I pointed to the display which clearly stated £1 and was then told it must have been an old display. The staff member was rude and clearly didn’t want to be bothered with customers. Appalling is the only word to describe the place.

greggs applegreen ballymena best applegreen service from them all.they can teach the greggs applegreen lisburn both sides a thing or two.staff are amazing,always got hot saug rolls,steak bakes .never any issues always loads food to choose from.

My wife and myself are frequent visitors to Apple Green at Ballymena on our frequent journeys to the north coast. We call in for a coffee or tea and something from the Greggs counter. We called today as usual to be served by Anna and her colleague at the Greggs counter and having made our purchase sat down to enjoy our snack. Unfortunately, due to my clumsiness, I managed to spill my hot tea over my legs making a bit of a mess in the process. Without prompting Anna and her colleague came to the rescue with a fresh cup of tea and paper towels to absorb the now cooling tea on my jeans. Two other young ladies from the other coffee counter also came and cleared up the mess around the floor. We we very impressed by the actions of the staff and I would give a special mention to Anna who apart from always being pleasant, showed great concern for my well being, a credit to Greggs and Apple Green. Thanks Ladies.

Great pit stop Clean and great parking lots of food options

A little smaller than the one on the other side of the road but had all that I needed 😌

Not a great applegreen compared with others. Was quite busy but tables etc in eating area needed cleaning..wasn't impressed with toilets either as they were grubby and needed cleaning as well..maybe I just caught them on a busy period

Nice staff and cosy handy service

I'll let the photos speak for themselves. Staff have no motivation walking about on their phones. Needs better management.

Disgusting Toilets in this day and age with COVID-19 I'm going to ring public health on Monday morning. I See this isn't the first bad reviews about Toilets.

Visited yesterday afternoon to use the toilets, was disgusted by the state of the loos, bad smell, floor flooded, soap dispenser hanging open and unuseable, taps and basins in a poor state. Absolute disgrace for a facility that is not that old.

Pleasant staff but dirty toilets, one toilet in particular was disgusting

Gregg's closed, four short-dated sandwiches in the main shop and two tired salads. This in the middle of the day. Unimpressive.

Pleasant but on this visit greags was shut

I can honestly say that I have never been in a worse service station. Greggs and Lavazza both closed. Big queue at Subway. Very very slow. Coffee machine at shop not working and long queue at shop counter. Roads very busy in this good weather so what is going on here. Who is managing this outlet. There is business to be had here with a bit of good management. I would say a lot of people will not be back. I certainly won't. It is a far cry from when it opened 3/4 years ago. I'll just go into Logans for a break in future.

Called in for a coffee - no one on the Lavaza coffee Dock. The coffee machine wasn't working and queque at subway with only one person on. One person on checkout and quequed to the door. This was at 4.15pm. If you can, avoid it.

Couldn't not even make a sandwich probably I wanted a 6inch meatball with with bread with coffee got to the end ask how much £6.58 felt like saying don't want it that is a bit pricey over double the from a street Subway

Was disgusted to find out senior members of staff have covid and didn't isolated and no deep cleans done and putting the publics live at risk I will not be back again

Great snacks there and nice bathrooms! Great pit stop off the highway!

Been in the subway twice in the past week. Situated on the Crankill Road , Ballymena. On my first visit to the subway I was served by a member of staff with no mask though to be fair the person at the till did have a mask. I overlooked it on this occasion. On my second visit this week both members of staff at subway were not wearing masks. How many people do they serve a day with the potential of making people ill with covid. I will never return here as also on both visits the person in front of me was also not wearing a mask. The whole premises requires a urgent review of its health and safety policies.

Clean, easy to park and about as pleasant as a motorway services can be

Absolutely awful costumer service, you would think they weren't getting paid. No staff were wearing masks. Honestly starving is a better option

Beware at this outlet as they are doing no cleaning of tables or chairs in the sit in area, not following guide lines to keep customers or staff safe. I was in the sit in area for approx 30 minutes on Friday morning 21 August and seen no cleaning taking place when tables should be cleaned after every use. The Manager stood beside the Subway outlet talking to a member of staff during this time but took no action!Do they not realise they have a duty of care to customers!

About 1.30pm I went into this Applegreen for a coffee and use the toilet. The Lavazza coffee was delicious. But the toilets were dirty to say the least with no soap in the dispensers and the toilet seats all loose and hanging off. I mentioned this to the lady on the Coffee stand and she said the cleaner was off today. Does no one take over?

When the road between ballymena and Ballymoney was widened, it became a much safer way to get to the north of Co Antrim. the addition of this services was exactly what was needed. Good facilities, well positioned and with helpful staff.

This was the nicest gas station I've ever seen. It was a nice place to eat and spend our last Pounds before heading back to the Republic. We couldn't eat at the Subway, though, because all three girls decided to take their break at the same time, so they sat at a table chatting and using their phones while ignoring us.

Great facility for petrol and apples

I have visited many Applegreen sites both North and South, most of them have been fine and enjoyable. This site unfortunately is a let down. Greggs staff looked as if they were all hungover. Lavazza staff stood and looked at us until I asked a question and then grunted at me. Toilets are horrible and dirty. There really isn’t anything good I could say about this visit.

I was soaked with diesel because the pump was splurging into tank then splashed out .I spoke to person at till i was told to speak to manager left my details and waited , no call so i call once again manager not available . after multiple calls eventually got a call back totally uninterested . even asked me what i expected . Total lost of a fleece shorts and shoes . What would you expect ?? Best thing to do drive on by and get a level of service you would expect , that is what i have done each and every day i go to work . STILL WAITING FOR A REPLY FROM MY COMPLAINT

Called around 5 pm on Sat. Floor below our table was filthy and looked like it had not been cleaned all day. Self clearing bin area was full and overflowing with waste food and half empty coffee cartons. The flies were having a field day. Shocked by how unhygienic this area was. Will not be back.

service at the filling station end of things was very friendly but food end/snacks was disappointing and little to choose from Not busy at all so no excuses for slow service and underwhelming food at the Greggs outlet

This has to be one of the most disgusting subways I’ve been to!. Into to get my children subway and flies practically all over the fillings . The staffs attitude towards this when I pointed it out was there was nothing they could do about it food needs covered have they not heard of lids in the end I declined to eat as it was absolutely disgusting . Need to cover up foodTRAIN YOUR STAFF HYGIENE AND CUSTOMER SERVICE!!

Don't even make pit stops here as it would traumatise you with how abhorrent this place is. The food might as well be pigswill. The staff need a rude awakening on how to be friendly. The hygiene is much to be desired. Not a good pit stop.

Stopped at this Applegreen for a coffee to take away. Gave the lady my travel mug which she then used an unrecyclable take-away cup to pour the coffee into before transferring it to my reusable cup!! What's the point?! She was also too busy chatting to her mate at the other side of the counter than serving me. On the plus side the coffee was delicious! Just a pity it meant one more unrecyclable cup being used.

Grubby and dirty. Tables not cleaned, bathroom not cleaned since 11am (visited at 6pm) as per the sheet on the toilet door. Visited the subway. Staff members moved at a glacial pace. Hardly any food left and options very limited. Lavazzo and Gregg's closed too. A really poor experience from what I normally expect in an Applegreen.

I think I've been to most of the Applegreen service stops in Ireland over the years and there is little to separate them. They offer a range of meals and refreshments for the traveller and, more importantly, toilets and sometimes showering facilities.This one between Ballymena and Ballymoney is one of the smaller ones but usually well used with a constant stream of travellers pulling in for a break.My son and I used it last on a journey from home to the North Coast.

Excellent service, lovely staff and great vegan sausage rolls..

Called in around 2pm on 27th November. Used the gents toilet, which was disgusting. Really bad smell and it would appear there had been a flood, with a pool of dirty water in the middle of the floor. One of the urinals was wrapped in what appeared to be a bin liner.Purchased some food at Greggs, then had to search for a clean table to sit down. Out of the half dozen or so that were free none were clean.Needless to say, wont be returning.

What's the point in advertising free WiFi if most of the time it doesn't work?

I was visiting Greggs on Thursday the 18th of October, just before 9am to get something to eat for my breakfast. I was “served” by the manager herself named Leanne who was meant to take my order. To my shock, this women came across very rude and unpleasant. Instead of giving Greggs a fabulous and friendly image, she looked at me with an angry face when I wanted to order an egg omelette and refused to take my order as it would take 7 long minutes to make. I immediately took the hint she didn’t want to serve me and left the shop. I was in this Greggs a few times before and the service was spotless! Always took my order correctly and the food was always hot. The problem in this Greggs is clearly the manager herself who isn’t as friendly and helpful as her workers. Some customer service skills would come handy for this woman in the future...

Stopped in this busy service station for lunch. Had walk around various eateries. Nice variety with sit in tables. Well maintained and service is fast. A great facility on the edge of Ballymena. Must go more often as excellent.

This applegreen is on my daily journey home (and is situated quite close to where I live)My main gripes are with the Greggs and Subway (I also am baffled that it seems to be the only one in NI without a Burger King..but thats probably saved my diet!)The Greggs always seem to have very little stock, and the stuff in the counter is generally luke warm! Also the prices are hiked up much higher than the Greggs situated in Ballymena Town!On to the Subway!, everytime I go (which is becoming less and less frequent) there is only very young staff behind the counter, no sign of a supervisor and they are rdiciulously slow! I have nothing against hiring young staff... but they all are very sullen, very slow and the level of customer service is apalling.Generally each time i'm in there is a long queue and very little in the way of Good service.Today I ordered a new Loaded wrap and the girl started to make it, whilst chatting to her colleagues, walking around almost dazed like until a collague continued making it, rather than ask did I want anything else...(which I did) she ignored me and asked the next person in the queue who subsequently ordered. because the wrap has set fillings the fella making it didnt look at me the entire time, he made it up, wrapped it in the paper and set it at the till, 3 times I tried to advise I wanted a sub but noone looked at me and the guy next to me rudely pushed me along the counter until i ended up just paying and grabbing myself a toastie (all there was) from Greggs!Definitely more training needed (speaking as someone who worked in McD's when I was 16+

I grew a beard in the subway queue. Food was up to a good standard.

Three staff, all with heads in their mobiles!! Then the attitude, no greeting, smile or eye contact and continued the mobile coversation, with the supervisor!! Any wonder young people get such bad press, slack, sloppy and disappointing. Certainly wont be back

Called in to Lavazza in Ballymena Apple Green for a morning coffee. Two young girls were serving and welcomed me with a smile. I never met such friendly, thoughtful staff. They had the place immaculate too, cleaning as they went. I dont often review places but this place really stood out for quality of service.

How on earth has environmental health not heard about this place? The toilets are an absolute disgrace I wouldn’t even let my pet pug use these toilets. The food offered by the establishment here isn’t that great. Best advice just drive on to your destination or the closest town you’ll thank me for it.

Nice modern building with friendly staff offering a great range of snacks. But you have a problem! One that has been consistently highlighted over two years of reviews. The place is filthy. Example are too numerous to mention but start with the toilets and the seating areas. Time to step up Applegreen - a deep clean is long overdue and ongoing maintenance and supervision essential. Looking forward to many more visits but hoping that after two years of asking you will listen to your customers and turn this situation around.

Filthy toilets, dirty floors, tables not cleaned and food from Gregg's cold

Totally dislike this place, Gregg's food Luke warm and they won't heat it up for you incase it burns your hands, what nonsense. Hate the place, bad feel about it. Staff are not that friendly either.

Stopped at Apple green this afternoon for fuel and a snack, lady on fuel till pleasant and polite, then moved to Subway for a 6" sub... Had to listen to a Gregg's employee moan to a Subway employee about having to work (although I didn't see much evidence of hard labour), eventually my order was taken and 6" sub became 4" sub, (men and their inches), bread was over toasted and hard as brick but toppings were fine... I would've liked a coffee but apparently soya milk hasn't reached Ballymena yet... All in all pretty rubbish, you advertise a service, provide it.

I really enjoy a visit to applegreen, good choice of food here, also tea and coffee to go. Petrol and toilets available, take a break from driving here, you'll feel refreshed and ready for the journey ahead

Lovely place with nice food, tea and coffee and friendly staff

Great spot to stop by when on a journey to refuel yourself and your vehicle. Not great for shopping as these are really desogned as pit stops

It's a petrol station that can provide food and services. Always clean and tidy and good customer service. Never a worry calling here

OK if you go during the daytime. Most of the franchises close quite early at present. If they were open later it'd have been 5 stars! During the day there's the filling station with a shop selling mostly snacks, drinks as well as quite a few nick nacks - various keyring sized items with a variety of names on them etc. There's an off licence section, and then as you work your way round past the toilets, there's a Greggs bakery and Subway. On the forecourt there's loads of room for filling up with fuel as well as plenty of parking. There's an air line as well as a play area which looks to be just outside but it's easily observed from the seating area. Oh and the coffee bar! There's a coffee bar too! Great place for a relaxed stop if you want a break from the drive for a bit. If you've an appointment in Ballymena it's handy for a pit stop, leaving you about 15 minutes drive into the town.

I like stopping at an Applegreens not only fuel available of course but Greggs, Burger King and Subways on site for refuelling yourself. On site shop as well for basics, clean and tidy places to visit, decent restrooms.

Stopped in on way to Belfast, toilets were appalling, bad smell, no soap, floor littered with toilet roll and goodness knows what else, checked cleaning Rota on back of door, said had been checked at 3, we were there at 3.10!! Disgusting. Went to subway, food ok but my goodness we were hard pushed to find a clean table, floor again was littered! It wasn’t that busy so surely tables could have been wiped down!!

Fantastic value for breakfast at deli

Very good assistants pleasant and friendly

As a taxi driver, great place to fuel up, get some chow and relax, should be more of them

Great for food and a drink in the morning

Good service and it has a Greggs

I called in on my way to work, I needed a few things for lunch etc, I was met by lovely helpful happy staff who couldn’t do enough for me. Helping me find exactly what I was looking for. Well done and Many thanks

This morning I was served by the obnoxious ginger haired guy behind the counter, he was writing something down, I took my place in front of him to pay for my diesel and all I got was in a loud quite demanding voice, "you any diesel there!", I said pump 12 and he asked how much was it, I said £30, I paid and leftNo good morning, no hello, no thankyou! When and if I go back there and if he serves me again will be asking him about his attitude or asking to speak to the manager.And why he has to ask how much I got, when he can quite clearly see it on his computer screen is beyond me!Really abnoxious, condesending man indeed!

I stop here occasionally but am being deterred by the terrible condition of the toilets, the men's in particular. No soap in the dispensers, neither tap functioning properly just like on my last visit, little if any water and then just cold. The mirrors were peeling on the edges, the toilets were not kept clean and large toilet rolls were left lying randomly instead of being housed in the walls of the cubicles. The entrance doors to the toilets were covered in dirty fingerprints. On my last visit there was fecal matter on the floor outside the toilets, possibly from a child or off someone's shoes. I have never seen services where the toilets are squalid to that degree, even on the busy M6 motorway. This place is never that busy. The seating areas are fine as is the shop. It's just unacceptable to see such a new building with toilets that are so badly maintained. Truly shocking. For this to happen management cannot have their eye on the ball as it is a persisting problem. There is no excuse for this. Next time I will be making a call to Environmental Health if the place is in that state.

Grand, it's a filling station, not the cheapest but handy

Eating place to suit all tastes on travels

Plenty of variety food wise with helpful friendly staff

Very handy, Greg's subway and great coffee

Cheap fuel and wen ur on the go late there always something there for u to eat

Great place to stop when driving a long distance