McDonald's in Kingston upon Hull, City of

Just had a McDelivery that came from this store, I don't live that far away, buy the food arrived stone cold! This store is always terrible.

Cold food with a long wait not good enough

Nice,friendly Staff, not very busy

Slow service, not enough space and disorganised... Food is just basic

Tasty food but looks like it's been stood on at times

Nice food or course, but so many times they get my order wrong. It should not be that hard to follow what's on the piece of paper.

35 minutes at a stand still in a drive through what is going on if I could have got out of the queue I would have. Seriously how can this be classed as fast food something needs to change ...hopefully my sons food is what he ordered...

Drinks came spilt all in the bag and ended up having half a cup of our drinks by the time they were delivered to us

The sweet sour sauce is the best 💯💯💯🌺

Food was cold due to driver not knowing where the address was

Order late and missing items really how hard can it be

Missing items and food was cold

Delivery on time but the guy had dropped my drinks, he apologised and offered to pay for them which is okay but the food was freezing like inedible level of cold not happy with that

They need to get their act together. Machines didn't accept codes and had run out of paper. Long wait at customer service till to order. Foods took 15 minutes to arrive. Basically a shambles. At least the staff did their best to keep the place clean. I'll stick to the St John's site in Worcester in future.

Food ok (just) delivery guy was something else to say the least, were do JE find them? phoned me to say he was here when he clearly was NOT and GPS showed him over a mile away to streets away... he could hardly speak English and was rude............

incorrect order delivered. insufficient response time from just eat...

Absolutely stone Cold had to put everything it microwave

All good. Can’t complain. Also, delivery in time as scheduled. Thank you!

Amazing place for kids and family. Very friendly and clean 🫧

forgot half my order, couldn’t peel my monopoly 😔😔 came back again couldn’t order, app wouldn’t work, spoke to someone and they said they’d get the manager. guess what manager never came. useless

could have been hotter but apart from that it was good

the courier has message me saying he had arrived , he was not at my home, I asked him where he was he replied at home then my order said delivered.. disgraceful behaviour and theft so thanks mac d's

Really good food, as usual, service is second to none, bringing ur food and drink to ur table, love it at M.P Cafe

a little later than expected, not drivers fault it was still being made I'm guessing the kitchen was busy, food was great though, all very hot and the coffee didn't leak for a change, perfect breakfast.

Absolutely disappointed, paid 25 pound and had no order delievered. Tried to speak to customers services they have refused to give me my money back! Absolute joke!!!!!

Kept changing the time of delivery and was missing half the order

wrong foot not good night it was all cold

Waiting time is astronomiclly long. Screen shows 'please collect' long time before food is actually ready to be collected.

Well.... I don't even know what to say anymore...I feel so dumb ordering from this restaurant.... every time I order.. MULTIPLE ITEMS are MISSING FROM THE ORDER!!!! EVERY TIME!!!! I could understand that from time to time to miss an item or 2 as it can get busy, but God every time at least 3 items always missing.....I bet the food is delicious...but how can I know if it is NEVER THERE! 0.1 STARS as it is not possible to rate it through the G.R!

it a joke I work at McDonalds and it doesn't take that long to make the food even if busy or not it a joke never order from again

Bit of a long wait but I do like the food from there. Never hot though, but hey, it's cheap

why can't delivery drivers from macdonalds read delivery notes I do not have trouble from chinese or pizza but macdonalds never come in car park go round and round and then ring

I did not get my order but says its been delivered no it hasn't i want my money refunded

i didn’t get my chips on my meal

Food was freezing my children refused to eat it

Slowest service ever always get order wrong so unorganised ! Worst mc donalds ever ive given up on this one

Made to wait 15mins to order food as updating tills

Not able to get table service in the morning. No receipts, as always no paper in script mashines. No meter you are eating in or taking a way, food is comming in bag.

wrong order sent, had to drive to holderness road to get my correct order, drivers still sat in the street probably scraning someone's order. ridiculous

Food wasn’t delivered because delivery code didn’t match can’t do anything right won’t order again

Delivery time just kept getting put back and back. Food arrived cold, missing an item and mcflurry spilt over!

The hot drinks weren’t sealed properly by the restaurant and so our food was drenched. Absolutely ruined.

Order kept getting pushed back. Was 45mins late and food is freezing

Twice I've made this order it never arrived the first time and the second time the order was wrong , no straws for milkshakes and no sauces at all ,disappointed

by the time it got delivered all the food was cold.

Always forget one off your items when using the drive threw it’s beyond a joke how they are unable to read a recipe and put the items into a bag without doing it wrong

Joke keeps putting my order back, cancelled coz not worth waiting 2 hours for delivery

Ordered for delivery. It arrived with a missing item. Tried to ring the reasraunt and no one answered got an automated voice asking for postcode and phone number. Then asks for a pin. Dont know what the pin is or where to find it. Contacted uber who have said they will refund me less then a drink. Terrible customer service for deluvery users no easy way to tal to a person. Tried through the app just to be told to follow the link on the txt message you receive when your order is accepted which is how i ended up talking to uber. Wo t be ysing mcdelivery again n has put me off using mcdonalds all together

came dry and cold fed up of having to ask for refunds really needs sorting

Upon visit, it was raining, and on a Sunday morning, the guy on the intercom was not very good, but with the level of customers, it was understandable but then when we was waiting in the car park the manager brought it to us and asked us to check to confirm the order. Small touches like that get extra stars

Food may aswell have been frozen

Driver was very nice and friendly

The food was cold by the time it got to me

Did not receive order, even drove to holderness road branch to complain, said take it up with just eat.

Lovely food got distracted by this thing in the background chucking makeup at people and harrasig everybody there asking for money and food, not like she orders 3 big macs and 4 large fries.

the food was cold n holderness rd mcdonalds isn't far from Rosmead street so usually our burgers n apple pies r still hot when we get them how come they are cold usually we are always happy with our food this time it's disappointing

cake very delayed and very cold, chicken strips were like rubber and the fries were cold and tasteless with no salt. no sauce was put in my selects so made it worse ridiculous.

Worst place ever! Order is always wrong!

Everytime I order from here there’s always things missing from my order, I wouldn’t mind but I’ve got to unhappy children now.

Delivery time kept changing. Ended up waiting an hour. Burgers were ice cold. Tried microwaving but they were inedible. Chips were piping hot and thats the only reason i didnt give 1 star

My order never arrived at all and said it was delivered IT ONLY HAPPENS AT MCDONALDS

Shocking after it's opened we decided to go, hoping for a better experience, no no no its worse than it was before, we had the order all wrong, missing items, and a 25 min wait it was crazy. St Andrews for me and I live down holderness rd.( September 14th 20204 edit) still very bad, drive through is half hr wait, ubers get priority, you literally see them walking in and out. Most are complaining inside we have a good laugh at how badly ran it is. Shockingly slow for "fast food"

Ordered for delivery for the first time, never again, food was cold, delivery took longer than it was supposed to, waste of £23 and they added £1.79 service charge that was never mentioned on the site, to say disappointed is an understatement!!!

I am disgusted to find out that my just eat driver delivered my food somewhere else once again even tho I had a 4 digit code ..

No issues with order but was stone cold upon arrival. Delivery was quick so not the driver's fault.

Delivery driver has not delivered the food and marker the order as delivered. No code or anything has been asked for.

The food was cold and I was missing my ice cream

Drink was on its side and spilt all over the fries and 1 of the burgers

Looked like a three year old had made my food it turned up not even in its wrappers McDonald’s are really not bothered about there customers anymore just how much money they get because preparation off food was disgraceful and I personally think that branch needs some lessons in customer service and care of preparing peoples food not chucking it together when we spend all that money that we do I understand it’s not a five star restaurant but we still spend lots of money there

I ordered an extra hash but it wasn't in the order

All the food i got delivered was wrong and cold

Service very slow at drive through

Deliver rider had helped himself to half my drink ,this is clear as half the drink was gone no straw and spit round the lid bag was also ripped upn arrival at the top of the drink

Every time I order mcds my food comes cold

the driver went the wrong way I tracked him he said the GPS sent him somewhere else the food was cold to

They put vegan patties in my burger instead of beef

Ridiculous. Every single time I come there is a 30 min wait. I've found it easier driving to the other side of city, you save time in the long run. Also worth noting you get stuck in the drive in meaning you can't leave.

Delivered to the wrong address ,around the corner and taken payment for it, just got back after a 7 hour trip home too ,no food

spent over 40 quid on an order and recieved the completely wrong order

Was rank take it off the menu asap kind regards Harry and Lilly x

Waited over 20 min for food Staff rude and not cooperates with customer. Finally got food what "was just remake" and was cold! Spoke with a menager who did not care at all.

Can't get to till full. Of delivery drivers food missing from order will not be using again

Paid for 3 bbq sauce’s and didn’t receive

food absolutely freezing! ! try making the food wen the driver arrives not half hour before

Really slow, receipt printer out of paper despite literally being in front of where the counter was. Milkshakes not available. Loads of people stood around complaining about how long their order was taking. I ordered a Mcflurry which took 10 minutes and the container wasn't even a third full!! Really not worth the wait.

Long wait at the drive thru and food was not far off being cold and the burgers are getting smaller

driver came down street, door was open, drove passed house and disappeared, order says delivered

Missing half my order, the worst McDonald’s in hull

Fries we're cold, general atmosphere was like waiting for a bus at a busy bus stop, but the staff were very friendly and polite, and on the whole, that's the most important thing really.

I ordered and paid 80p for a large milkshake and was given a large coke instead

forgot most of my order i paid for !

food is absolutely freezing had to re heat! tasted horrid

Waited over an hour what a joke!

items missing not even a big order all stone cold when it arrived waste of money!!

ICE COLD MAKE SHAKE NEXT TO FOOD SO ITS FREEZING ??? AGAIN

Half my food was missing from My order not happy

got sent the wrong order , rang them up to let them know and they ended the phone on me didn’t care at all. not happy

The order address was right on the app but delivery driver had been given a different address, if he had asked for the code he would have known since the person he delivered it to obviously didn't have it.

food has come cold once again it’s not on honestly it’s not even edible

charged for extras on burgers but not received. always happens