McDonald's in Pendle

Since it first opened until the present day, this McDonald's branch has been abysmal. Regular 30-60 minute waits for very simple food orders. Staff making fake excuses and being rude instead of apologising. Customers who diligently wait to order at the counter get deliberately ignored and usually just leave the restaurant. Customers tend to get rowdy the wait times are that bad. Most of the female staff are especially moody and tend to slam your food order on the counter and glare at you silently until you leave. And for whatever reason, they struggle to cook/prepare nuggets. I've made countless complaints due to nuggets being: stone cold, without batter, covered in grease or outright disgusting and inedible, presumably due to being prepared wrong or using expired meat. AVOID this dreadful place. There's a reason it only has 2.5 stars lol

Quite slow service but everyone was nice!

Usual good standard of service.

How this MacDonalds is still open beggars belief, there were only 4 of us in the restaurant and all orders were wrong, but this is the norm for this place reading the reviews

Always forget my added on hash brown but we can live with that , foods always nice

an example: one evening I went to buy burgers and potatoes, I bought 6 cheeseburgers and 3 Mexican potatoes for home, when I opened to serve what I bought, there were only 5 cheeseburgers, and they look horrible, not taken care of and put in the best a joke. the staff is very careless and irresponsible and so is the manager, now that his rating deserves 1 star, be careful

I really wanted to give Mc a scaving review, But luckily for the nelson branch you have some fantastic staff . Thank you umar B. Very polite, professional and a credit to the nelson branch.

Food turned up on time but turned up cold

food was stone cold, again forgot the sauces and straw for drink each time i order wrote it also in the notes

Missing items about 4 orders in a row

delivery drivers gone to drop other food off first so mines delivered freezing. even though he past my address on his way

Absolutely horrible experience. Never ordering again due to food being cold and delivery was late. The food has been thrown in the bin, disappointed 😞

good evening, I placed the order from mc, it tells me to deliver, but I haven't received anything

Food cold ordered chocolate milk shake haven’t got a clue what they sent no flavour at all no straw no ketchup

Order took 1 hour to arrive, was originally told 30 minutes. This is the third time I have ordered from this branch and each time there have been items missing. First time was all the straws and sauces, second time was a drink and this time it was the main part of a meal. I will not be ordering from here again.

Courier was waiting almost 2 hrs for food in the restaurant, received my order after 2hrs when i already ordered food from elsewhere, its a joke how you even allow to deliver food after 2hours, driver was waiting for 2 hrs and he gets paid just £3 its a total joke ! How is it impossible to cook maccies for2hrs wasted my money and drivers time!

The order arrived over an hour late. The driver admitted that he had been waiting for over an hour for the order. The order arrived cold, no straws for the drink. No dipping sauces for the chicken nuggets, no ketchup. No napkins. I will never order from McDonald’s Nelson again as this is the second time it has happened. Dreadful service.

sent two cheese burgers instead of chips. my son has severe allergies and can only have chips and nuggets.

Chicken burger was hard as a rock to eat

My hot apple pie turned into a cookie and a cheeseburger...

Chips & nuggets were freezing cold

The food was freezing which is shocking considering I live on glenroy 1 min drive.

Don’t bother ordering sauces they never put them in at Nelson

Useless, everytime we order from McDs there are issues,. We ordered 1 medium philly burger, and 2 large philly burgers, with 1 medium drink and 2 large drinks. We received 3 medium philly burgers, 1 large drink and 3 medium drinks. Food was cold.

Food was horrible not normal McDonalds

Not proper food done as you asked also always cold food my last order was cheeseburgers with extra onion i didnt get nothing inside my cheeseburgers even gherkins ...so i got only ketchup not proper cheeseburgers done ...

Customer service there is none food took 25 minutes which was only a burger meal n hot drink by time i did get it food was freezin with stale bun and cappucino was cold so had to bin all the food as i ordered hot food n hot drink waste of money this place very poorly run by staff who aint organised needs better STAFF! WASTE OF MY MONEY N TIME

Ordered a happy meal, wrap and a mccrispy and a triple cheeseburger, drinks came without straws. no happy meal and the mccrispy was rock hard and inedible. the triple cheeseburger came as a double cheeseburger. severely disappointed and won’t be getting mcdonald’s again.

Food arrived cold, came late, no straw with my drink . Definitely won’t be ordering again waste of time and money

Food was cold but delivered on time

Order was wrong because I got a cheeseburger instead of a quarter pounder

I received 2 bigmac meal cold burgers and cheesy not melted at all!

I waited+ 40 minutes for my order,the delivery driver asked for directions 5 times which were given to him by me not only that but he wasn't nice and he kept shouting,he also kept speaking in a different language

Food arrived completely drenched in hot chocolate because of human error at the restaurant. They didn’t fasten the lid so the entire order is inedible now

came early. didn't get a toy, didn't get a cheeseburger in happy meal got nuggies?? not gonna order again since everything EVERYTHING has shrunk , and doubled in price

Ordered this order in good time and requested delivery for 12:00pm as we had to go out shortly after. This was later than their predicted time of 11:45am. Order was delayed 4 times and eventually arrived 45 minutes late. We were then late leaving and had already had to eat something else so it was wasted… hardly fast food! Called the restaurant for support and received a rude woman who just couldn’t care less!

Restaurant was a bit grubby slow service

HALF OF MY ORDER IS SOMEONE ELSES!!!!!!!

oh look there can do there job when it's a small order look at that well done NELSON let hope you always get small orders

There is always something missing and never expect to have dips

Everything is cold no towel no straw nothing

Food was cold. Two sweet chilli sauces missing, no straws provided and no extra onions as requested

thrown together as if made by a three year old, the tartar sauce was not even inside the burger was instead just sat in the corner of the box, cheese was hanging off the burger and the fish pattie was two thirds out of the bun also. mcdonald’s never assemble a burger incredibly well, but this was appalling.

Missing items again!!! Food cold

Ok but the staff are rude the food is always cold u ask for extras they give u the same amount

Shocking !!! Orderd a meal got the drink fries no burger !! Food freezing

chicken selects meal really nice and warm, the new bags much improved,as meals were cold in past. really nice meal. hot chocolate nice and warm but spilt as always, also couldn't use with lid on as the opening wouldn't open and would have cut my lip but without lid was good and very nice and warm.mixed berry muffin was lovely. on the whole a nice filling meal.

Large Chicken Big Mac Meal had Large Fries missing this is not the first time items have been missing obviously someone can't do their job properly and needs to find another job!!!

Order was missing chicken selects, so even though food was good and delivered quickly, it was spoiled by the missing main item

I ordered 8 items from Nelson as Colne's Mcflurry machine is down or off or whatever and 4 items were missing... including the McFlurry! And what do I win on the Monopoly peeling game.... A McFlurry! Talk about a slap in the face.

Very disappointed. Always something missing from the order. Very unprofessional staff. Could be better. Avoid this place.Never again.

The place itself is ok. The customers were pretty dire.

wasn't aware that the strawberry milkshake was a small carton of flavoured milk which tastes awful

Order was not delivered and McDonald’s did nothing about it and just eat still waiting for response not a happy customers and a 5 your old was waiting for her Monday treat night

order was late and missing items and when I rang up to complain they left the phone on the side and ignored me while I wad on the phone won't be using again

I honestly have no idea how you can miss things like dips, which I’ve paid for off the order, let alone forgetting basic things like the blooming straws for the drinks. Ordering through this Maccies is like an adventure as you never know what’s going to turn up or be missing.

Came on time, was freshly made.

food delivered on time nice & hot

Visited here with some colleagues one morning in our company car for food and a meeting. Stayed 94 minutes, which is apparently 4 minutes longer than we were allowed too and I now have bailiffs requesting I pay hundreds of pounds for a parking fine despite being a genuine customer with bank statements to prove it. TERRIBLE. I know people with autistic children that have overstayed the 90 minutes due to their kid’s additional needs and they’ve been fined too. AVOID AT ALL COSTS. I haven’t been back since and never will unless this ticket gets cancelled.

It was loop warm and I didn’t get my sauces. 3rd time in a row

Don’t bother ordering sauces they never send them at the Nelson store 5th time no sauce

Only got 2 items from order right rest was wrong and missing, I'm not sure how you can. Mess up a small order

food was cold had to warm it up in the microwave not good.

Unfortunately food was stone cold, burgers thrown together literally and items were replaced.

delivery said 9.10 changed to 9.20 then dident get here till 9.30 the coffe was spilt a little bit but its OK wasent hot enough but warm enough to eat

Stone cold food,no dips,no straw for the milkshake, pretty poor really

food was all cold was absolutely burnt aswell was slapped together with no consideration to the person consuming the product, they must not like they're jobs all my food was dry cold and burnt, they must really hate doing breakfast, if that's so don't put it on the menu

I mistakenly put the wrong address on my order and the driver went out of his way to ring me and get my order to me in little time. Thank you for this

Food was cold when it arrived. Had to put it in the microwave which made the fries soggy.

1st time food order was short and incorrect i didn't have my receipt so was informed nothing can be done, 2nd visit after waiting 13 minutes in the drive through with one car at the server window and one in front on me i manag4d to reverse without order.. never again. Nelsons biggest mistake..

Food was all really cold and it took ages to be delivered :(

Food was cold. Time for delivery was stated as 15-30mins. It was nearly an hour.

food was cold and burnt and wasn't even good enough to eat all went in the bin!!!!!!!!

2 of the sauces missing for the sharing chicken nuggets, was delivered vanilla milkshakes instead of the chocolate ones ordered. the saver triple cheeseburger was all squashed also no straws for the milkshakes. must try harder to get repeat custom

Abit rubbish really for what I paid for

Didn’t receive all my order half of it was missing and most of the drink had leaked all over one of the bags.

Cold food as usual. Missing items shocking McDonald’s! Coke that taste like water!

No fries at all with the squad deal shocking

Never Arrived, Not Delivered waited for over 2 Hours. App said delay in getting drivers(not peak time)... App then stated delivered when Not! abysmal service also previous issues with missing items from here. Recommend don’t use. Won’t Use again.

Driver accidently hit my phone outmy hand now my phone is smashed everywhere!

Delivery side fine, but yet again no straws which would be fine if I didn’t order milkshakes so I couldn’t drink them.

the food was all completely cold i asked for extra cheese on my burger and didn’t get that, and my chips was all over the takeaway bag like it had just been thrown in i have pictures of everything and i am really not happy with my order at all to be honest. i would like a refund.

You give me the Wong food all the time

Got the order wrong - added cheese to plain burger

waited an hour and 25 minutes for food to be delivered cold and missing all the fries. How can you forget to put 4 lots of fries in 😅

Always forget straws and condiments it’s a relief that they got my order right

Was well worth it for the money very happy

Food was absolutely frozen, disappointed!

Better today and delivery was great

Food was called and the burger wasn't even straight Cofee spiklto

food was yummy driver was great and good service

Quick and good food always comes hot unlike some McDonald's

Fresh chicken & chips,mash was a little cold

misses straws, missing nuggies, missing sauces and meal was thrown together like a toddler, who ever was on we missing a few brain cells

Came in for a McFlufty and they got the order all messed up. Ended up getting some burgers and they looked bad. Also the restaurant was rammed and it was Covid time so I didn’t feel safe. Nobody wore hairnets either. Just one guy wore a beard net and he kept scratching his beard net over the burgers and I was sure I saw a beard nit. Health and safety might want checking and never did get the Mcfly

Really cold and poor, drink split all over, even coke tastes odd, not a good order at all unfortunately

Delivery driver was acting weird.

ordered chicken selected ended up with chicken nuggets not what we wanted birthday girl disappointed

DO NOT ORDER FROM HERE! WORSE DELIVERY EVER!!

Very rude to me and my mates wouldn’t let us get food even though we didn’t eat all day wouldn’t let us go toilet and shouted in my mates face and called my mate a weirdo and even though she has autism screamed at my mate for having a electric scooter and kicked him out but someone else went in there with an electric scooter and they didn’t get kicked out call the police waste police time and my mate who was a girl but had sort hair went into the girls bathroom got screamed at by a worker to get out bc she was a boy and she is death as well