McDonald's in Kirklees

Took over 1 hour and I knew it wasn't gonna be warm because we ended up with a different driver. When it came it was totally the wrong order and was stone cold. This is not the first time this has happened its a regular occurrence. This is probably the worst McDonald's I've been to and that's saying something.

Need new workers or an overhaul, everytime there’s something wrong or missing, I don’t want selects plain buy sauce and you never give it. Worst McDonald’s around West Yorkshire

Place is ruined by young kids running around everywhere. Uncontrolled. Management need to stamp this out

The vaping within the Dinner was a concern as there were children in the restaurant @ the time no employees tried to address this,

Didn't give us our 2 burgers called my auntie that women awfull workers. Kids that won't stop swearing and everything

Quite possibly the worst McDonalds ever, the pictures show advertised expectation and reality. Utter crap !

Found a pube in my fries! And my fries were green Disgusting.

We ordered to eat inside and waited around 25 minutes, it was really quiet inside and outside so we couldn’t understand why it was taking so long so we started walking around looking for our food. A staff member brought it on a tray with no greeting or apology for the wait. The chips were freshly done but the burgers and coffees were lukewarm and the coffee was extra milky even though that is not our preference.

Everytime we order from here they mess up on the order by either sending wrong stuff or don’t send stuff with order it’s an absolute joke we call them and they say oh if you can come and collect we will sort it out what kind of service is that especially when it isn’t cheap with delivery on top. Wouldn’t recommend this place at all food is also cold and soggy when it arrives

This is how we’re being treated every day. Deliveries are ready, but the McDonald’s staff never ask us to pick them up. We always have to ask them for the deliveries. They just stand there, enjoying their coffee, while most of the staff don’t pay attention to the drivers. As a result, we get negative feedback from customers about cold food. It happens all the time, but they still expect us to swipe orders quickly. How funny is that? This is how they’re treating drivers.

Absolutely appalling, rude, ignored at drive thru, didn’t have order wouldnt put through voucher had on app, worst McDonald’s ever been to, don’t see how they’re still open.

We won't be visiting again. Order all wrong. Got chicken nuggets instead of quarter pounder with cheese. All food cold. Wrong drink. Miserable staff.

Just ordered from here via mc d app, half the order missing!! Are people really that thick, not just once this happens but every time!! Get rid of your slack student workers!!

Absolutely superb service from a high performing team. Highly recommended.

Absolute crap. Every delivery we have is missing something and what does arrive is usually cold

Very slow to make food, don't have items in

Most staff are Rude! Uber drivers think they can park anywhere then shout and swear at people when asked to move ! Always waiting in the car park for the food which then comes cold

Nice little macd s at shaw cross pleasant staff and very clean

Food was stone cold. Staff are very slow, can’t call it fast food. Very disappointing.

Again orders wrong, long service times, drive thru closed again. Staff (except 1) rude. Managers hanging over food bins with phones in hands, staff on break in dining area swearing and been crass. Really not a 'family friendly' environment #update# Gave them time to get into swing of it, went and food was lovely... red hot good service clean! Was very surprised! Went again.. back to poor service, cold food, 35 minute wait for 2 meals,not busy, very rude staff coupled with and extremely rude manager! 😒 Mentioned issues and was told its not their problem and I should go elsewhere... so I shall.. a few attempts given to this place and once or twice its been spot on, rest of time it is dire .... Update 14.9.24 Tried a few more times since this. NO IMPROVEMENT! If anything it's getting WORSE Still shoddy, slow service, unclean, like disgustingly so, 9/10 order is wrong or missing items items you do receive are thrown in and poorly presented even in comparison to other McDonald restaurants. Staff are ignorant and are on phones, unclean hygiene practices ( touching faces, coughing into hands and touching food) told children and partner will no longer be coming here.

Ordered for delivery and did not receive all the items that I ordered 3rd time this has happened

Fillet of fish has gone greyer, smaller and 20% more expensive since last year or so. It used to be cod or haddock but no idea what this naff fish is. Would have got better in Iceland to cook at home. Absolutely terrible

Ignored on drive through. The staff that eventually spoke said "i cant help, ive no till" ... it was an online order" No urgency in the restaurant at all

2200 hrs - Ordered via the app, live 1 1/2 miles away from the Owl Lane Dewsbury McDonald's, got ignored in the Drive though, things I ordered on line not available, got food home COLD. Rang up and told that I need to go back and get some more food. Said he was the manager, very rude, very unprofessional and not a very nice person to talk to on the phone. In the end threw the food away. £12 WASTED, but McDonald's don't care. They used to give you a code which could be redeemed at a later date, was told that got stopped. Why?

service was fast however got home my wife's sausage and egg mc muffin was minus parts of the top muffin seriously looked like something had eaten round the edges and into the centre meaning all the cheese was stuck to the wrapping paper

World’s slowest McDonald’s, what happened to fast food! I could sit at home & order a dominos that would arrive quicker than food I had waited for here…

This place is a disgrace, how can you serve food like this. Looks like they just folded the food in wrapper not the wrapper round the food. This place needs new management because there ain't no way this place is being run to a decent standard when food like this is leaving premises.

Absolutely disgusting food, cold food and burger looked like it had been kicked to death. No straws and given wrong mcflurry.

I order two big big mac meals only hot one setof chips

Just warm food service was slow

5/5…… orders wrong in a row 😂 It’s got to be a record, it’s such consistently bad service it’s almost impressive.

First time ordering from here for delivery..fries under cooked burger missing from order no mayo on MC chicken sandwich which makes it dry and uneatable won't be ordering from here again..

Its maccies, your lucky if your food is luke warm and to interact with an actual human is quite rare these days ( i think they're all hidden in the back ) I wish the food would actually look like the pictures but one can only hope as the masses will still carry on buying these flat burgers , yes yes i know here i am myself buying this ' food'

Slowest serving I've seen out of all McDonald I've been in the past

A absolute disgrace.... on Sunday we got there at 10.57am aiming to get some of the breakfast menu ... waited about 5mns to order through the drive through ... when we eventually were asked we were refused the breakfast menu as it was just pass 11am ...the staff was so rude no manners no apologies walked off nd slammed the cash window on us ....A disgrace...we re still aiming to reach the chain owner to raise the concern ... Unacceptable..we def do nit advise no one to g there...

Waiting for small order for 30 minute went home looked in bag no fries no sauce or no straws, very disappointed

Ordered via drive thru - 2x double Big Macs with bacon meals and 1x cheese garlic bread dippers. At payment scanned card but then noticed it was a chicken share box (more expensive) and was told I’d just have to have it.. Then at next window got 3 burgers - staff said they’d read the screen as a chicken burger not a share box. Then got home and it’s single Big Macs. Absolute joke. Not to mention after waiting at ordering screen 5-10 mins someone who just pulled up got ordered first!

The worlds slowest McDonald’s, you can go in and it just be you and still end up waiting 15 minutes for a Big Mac meal. There seems no urgency in serving anyone particularly if you walk in as priority seems to be given to drive-thru customers. At my last visit food arrived lukewarm which is not surprising considering the 15 minute wait as I had seen it sat on the side for a good 5 minutes. This McDonald’s is also the only one where I’ve seen staff put your food on a tray, bring it to the collection counter then bag it all up there - rather than just put it all in the bag to start with. Not sure why as it always results in half your chips being left on the tray and not making it too the bag. Would not recommend at all and you’re better off driving elsewhere as it’ll inevitably be far quicker.

Shanel is a credit to the company, didn't stop working the whole time I was there x

Slowest service in the WORLD, dirtiest outdoor area I’ve seen for a long time Only writing this review because I’m bored waiting for my food x

Ordered via JustEat and items were missing from order, rang the store and they simply told me to ask for a refund via JustEat app as they’re separate to McD’s (even though it’s McD’s staff that can’t put an order together correctly), what was the point in paying for delivery when I had to drive there anyway in the end? So asked for the refund via the app and drove down to the store to re buy missing items. Placed order and drove to next window and waited, nobody there! Drove to next window eventually when the queue moved on and they were all stood looking confused until I said there was nobody at the last window to pay! Guy in white shirt took my card and disappeared over to the previous window to pay for the order using my card! I don’t think this is right to take my card! Handed us our order and we checked it before driving off and no surprise….. an item was missing again! Absolute joke of a restaurant and won’t be going back again. Incompetent staff that simply don’t care.

A typical McDonald's establishment. No complaints. Don't understand the negativity for this McDonalds. I use it on a regular basis and have never had any problems.

Orderd breakfast wrap meal, no hash brown with the meal, aswell as a bacon mc muffin to receive a sausage mc muffin... employee was like taking to a brick wall when I complained, clearly tell she didn't care.

The worst McDonald’s on the planet! Ordered £30 worth of food. When it arrived it was the complete wrong order and worth 1/3 of the cost. Both the restaurant and the driver failed to realise. Received a refund for the order. I re-ordered and collected and they still forgot sauces that I paid for. The restaurant is run by idiots. Don’t order from here go to the Wakefield ones instead!

Got to say the worse experience I've had from McDonald's! Double cheeseburgers x4, all cold. Chicken nuggets x2 (20), luke warm. Bbq bacon and chicken wrap, cold. Fries x4, well under cooked and cold. Milkshakes not thick, not flavoured, just milk. spending over £45 not good at all will Certainly not going again. Waited 40 mins for my order and the place was empty apart from the drive through. Absolutely disgusting. Waste of money!

Good food and staff. Ice cream machine was working 5*

How long you can wait for Happy Meal?? Seriously there was no massive queue and anyway they couldn't make it on time...

If I could give ZERO stars then I would. Several times visiting here. Order wrong every single time. Clap cold food, rude staff, long waiting times..Absolutely diabolical!!!!!

Typical McD,s , only went for coffees , long enough wait for human service , polite guy though.

Waited over 20 minutes for a large Coke, silliness.

Pretty poor compared to other maccy D's I've been to!!! Needs to improve massively, just ordered 2 sausage and egg mcmuffins and they forgot the eggs???????????? Crazy!!!!!

Normally the food is good but the chips were cold and the burger tasted burnt

Ordered a salad didn’t get what was in the ingredients cut chicken up with paper forks nearly choked as the fork fell apart no balsamic vinegar which I asked for

Was a good visit after a hard day cleaning. There is a children's play area outside too, don't think theres one of them at any other McDonald's. So kids are happy.

Absolutely diabolical at this place. I don't know if it's on the job application that you need to be absolutely numb skulled to work here. All I know is, apparently, chicken selects are now cheese bites. 60 quid order. Meant to get 6 chicken selects and 12 nuggets... well, 10 chicken nuggets and 5 selects. 5 piece chicken select meal, chicken selects where chuffing cheese bites inside the box. I mean, how hard can it be? But no point in speaking to the staff, they deny everything! Macdonalds... you seriously need to start hiring better staff. Your company reputation is dropping rapidly second by second because your employees just don't GAF.

Loads of kids messing around, one staff member brought their kids, and they were messing around throwing things. Wouldn't visit again. There is another that is much more peaceful.

First time we’ve been but can’t fault the food or the decor. Very nice place.

Left mine and wife's Big Macs on the end to go cold whilst they was waiting for the fries to be cooked which took a while, from where I was stood I could see them on the end with some guy picking inside his ear then moving the food around on the tray and the bins was overflowing, disgusting. Never going back there.

Very slow service at the drive through.

Food i got spoiled which cause stomach upset..

Went through the drive through and had to say 3 times what I wanted then they got it wrong NFC not working right declined the card from the phone. Had to get the card out and pay that way. Told me he couldn't change what I wanted to go to the next window and tell them it's large you have ordered. So I finally got there 2 mediums awaited me. Sorry iv ordered large well you can't change them. Well that's not what Iv order. Well we can't change them, get the manager please. She came and went on one I want large I'm not taking well it's a pound more well Iv no change so I gave her my card and she disappeared with it eerrrmmm cards not supposed to leave my sight. Well when the text came back to my phone £1.39 had been now not knowing how much is large cappuccino I think I've been ripped off it may only be 20 to 39 pence that's not the point. So Main manager puts the phone number in response and the contact name I'll give you call.

No sauces given even the one we paid extra for . Food luke warm and the new mighty max had miniscule onion and a slight amount of mustard compared to tomato ratio . Overall not too impressed

Had to wait ages for 2 happy meals (drivethrough) and everything was cold.

Nice hot tasty coffee served quickly.

Staff are beyond slow to the point it becomes a joke. Never give me the order I ask for (when I change simple things on it) and is always sub par. Slow, miserable staff who are incapable of doing a very simple job to a reasonable standard.

4th June 6.15pm Long delay in table service, when order arrived, the flat white had no coffee in and the Sprite had no syrup in. Asked a team member to change it, replied “Sorry, i am just going on a break” and walked away. Asked another team member at the counter, he took them away and replaced them, i asked is there coffee in it this time? He replied “well i pressed the flat white button” and walked away. These drinks had the SAME problem. Another request to change the drinks advising again the issue with them, 10 minutes later we got given the drinks with an apology saying yes the syrup line needed changing and coffee was needed in the machine. I wonder how many drink's went out via drive thru or delivery?? Customer Service at this branch is terrible, be warned

Local McDonald's grandson feeding time

Poor service just order now and item missed like usually

I've taken delivery from here on 3 occasions. Each time items missing. The branch are zero help on the phone quoting 'human error'. On returning the food via drive through, defeating the object of home delivery, my 7 year old son witnessed one of the staff showing another crew member the middle finger. Either the staff are poorly trained or the managers don't care. Shabbily run franchise.

This is one of the few McDonalds I really like. For starters, I like venues that take pride in their image, and have to say this is one of the cleanest ones, so kudos to the team for keeping it clean. Every time we come here, the service is spot on, amazing food, and most important, is fresh (this isn’t a casual feature within the chain anymore, but this venue beats them). Staff is very polite, and don’t feel rushed into anything.

poor slow service at the drive in I was the only one at it waiting to order Double sausage and egg cold,Luke warm coffee when I went to eat it less than five minutes away Thought I'd try again today 15/02/24 just sat at drive through order part to have two vehicles come and go to pay window I then drove to the same window to be told they are short staffed and that's what it is she then took my order it took 12mins to get from that window to the collect my order I went into the carpark to eat it to discover Luke warm coffee recooked hash brown rubbery bread black sausage,it was all s... I will never give my money to McDonald's again the thieving b....... Just called in again today Friday 24th May thought it must of improved how wrong can you be, got my order parked in the car park opened it soggy double sausage muffin then cold coffee I took it in the staff were running round like headless chickens no one wanted to discuss my issues so eventually walked out it's got to be the worst McDonald's in the country

Most preferred location is this restaurant. Always friendly staff and food is always right even got a freebie once which was a bonus

Poor service! Disgusting. Seriously need to pull their socks up. Worst McDonald’s around honestly.

These lot want Uber drivers to deliver cold food to customer. Very very slow service. The staff is also ignorant

Absolutely fuming twice in 1 week I get home and my order incorrect all I got was sorry no consideration on fuel costs and ice cream melted by time I get back home

This has to be the worst mcdonalds experience I have ever had! I echo my sentiments with other customers and wholeheartedly say this I'd a disgrace to the brand! I've ordered here 3 times and everytime there has been a mistake! Whether it's, undercooked fries, missing items or customisations not followed, it's always SOMETHING! If it can be helped don't even touch this place with a barge pole!

This McDonald's is a disgrace to the McDonald's name we waited 30mins for double sausage egg muffin the amount of people waiting for food is outrageous one customer was waiting an hour for food then had a refund as compensation another came in a second time after being served wrong food twice on top of that the staff here have "NO GO" in them to get orders out on time. Seriously if you want your food on time and correct go somewhere else! I never leave reviews but I felt that this service would needed to be shared

This has to be the worse McDonald's we've visited. If I could leave zero, I would. We're visiting family this weekend and have come twice. Once through the drive thru where we were waiting 20 minutes for x2 cheese burgers, x1 chips and x2 milkshakes, so nothing special. We've come for breakfast before travelling 3 hours back home, and decided to eat in, and again waited over 20 minutes for x2 sausage McMuffin meals with coffees, again nothing special requiring extra attention. The staff don't care and are too busy screaming at one another. Speaking to another customer, she'd been waiting over an hour for their food and got a full refund. Someone else had been there over half an hour. Every breakfast they've done has been wrong, no hash browns being put in. I'm not sure what the problem is, short staffing etc but it needs sorting. It's really not good enough, every single person in here has complained.

Wow, it's been a year since I've been to this one and what a difference. Went to drive through with no wait, guy on first window very attentive and apologetic as my card had failed on the app, happens every now and then just paid on card again. 2nd window, minor wait but watched her intently to see her putting the sauces for the nuggets in. Said thanks and drove home. At home, all good was still hot and all great. A major, major difference to last year... Well done 👏🏻👏🏻

Everytime I come in I get a very good service from Fatima always I’ve my orders on time and make sure I get everything what I ordered Always cheerful

Warm day and no milkshakes available . Bloody ridiculous

Ordered though Uber food was cold and items missing the bag was sealed and Uber wouldn’t refund I ring McDonalds they blamed Uber wouldn’t recommend the owl lane McDonald’s am £6 down it’s not about the money it’s the principle

Visited today for a take out. Food was actually prepared quickly. I had to ask for the sauces for the nuggets, so it's not just ordering on just eat where they forget them. Checked our order once we got in the car to discover that the McChicken sandwich had been missed....back in to get it. Once we got home we found that one of our big macs which was ment to be plain with extra bacon......was not plain and as such could not be eaten. The staff in this restaurant could do with paying more attention to filling orders correctly.

The worst McDonald's in the world, staff are untrained, lots of items out of stock, never any milkshakes.. just keep on driving and go to any other McDonald's as this place will disappoint

Not very good tbh, almost sure this place gave me food poisoning

Having used to work for McDonald's years ago it isn't quite the fast food it used to be, takes longer for orders to be completed but the world has changed, a much bigger menu and more importantance on not wasting food means more food needs cooking to order so that explains why orders take longer to prepare. But have been to this store several times now and the staff are great, sort any problems out and the food has always been well cooked and hot which is more than you can say for some stores. But why do so many young teenage kids have to act like idiots these days. There is a difference between having fun together and wilfully destroying property 😒 Definitely will return to this store 🙂

Ruined my kids food after ordering online got the food and was not even our order but the bag had our order on it after trying to rectify with the outlet was told there was nothing they could do disgusting customer service

Waited for 20 mins whilst the staff prioritised the drive through, didn’t get my lunch so got a refund and left. The restaurant is in urgent need of someone who can organise a kitchen. Needless to say I won’t be visiting here again.

Way touch waiting time for a drive thru! Needs focus lacking in customer service skills

The staff are lovely and wish the kitchen area was kept clean and seen food on the floor I know it's a quick turn over bins that need emptying more heath & safety could be better for staff :)

Drive thru was shocking seemed like I was sat there over 10mins before someone eventually took my order, if a car hadn't of been in front of me I would of left without getting anything.

McDonalds HQ... this franchise is a disgrace.

The worst McDonald's I've ever used! Staff and unavailable menu items are a disapointment.

Standard McDonalds, if you get a drive through through then check your order before you leave the car park! Staff are ok, they have a lot of unruly teens/tweens hanging about and being generally rude and a nuisance to deal with unfortunately. Milkshake machine regularly not working and hot apple pies often sold past the sell by time!

Waited nearly 20 minutes for my order! Must of been around 5 customers in the whole place. Food was also cold. How is that even possible Won’t be using again

Hands down the worst McDonald’s in the country! Allow at least an hour for getting your meal from the empty drive thru, and expect cold food when it finally does come to your car that you’ve had to park in the car park and wait for. Got impatient kids?? Don’t even dare risk going and having them sat in the car waiting for their happy meals!!! 1 star is too many for this place!

Order missing on drive thru.food very cold. Inconvenienced having to go back so the whole meal was destroyed rang up to complain. Woman pretending she was the manager and didn't even give a damn that food was cold and missing. She was practically laughing. Its become a guarantee your not gonna get what you order.and its on merely every visit.

Don't recommend sitting in eating with kids. Not family friendly in the slightest. Sitting in and listening to foul language and out of control local trouble makers. Running around the place and abusing staff. Shouldn't be serving kids with no parental/adult supervision under 16 to try and resolve the issue.

Good service and friendly staff

I'm giving the review this place deserves. Went via drive through. 2 breakfast sandwiches were barely wrapped hanging out of wrapper and cold. Asked them to change it which they did. However not much better and were cold. Ordered porridge it was missing the sirup. Was still talking to the girl that served me she just walked away. No receipt given I wonder why. Have ordered a few times online for delivery and there's always items missing. MESAGE to the manager. Train your staff to do a simple job it's really not that hard. All these bad reviews reflect on you! If you carnt do that maybe you should get extra training too. Total waste of money.