McDonald's in Kirklees

Ordered food spent nearly £40 and a loads of items were missing

My partner ordered our breakfasts on the McDonald’s app for delivery, my breakfast meal was missing, I was only sent a hash brown for what I ordered, my partners meal was there, my drink was also missing, the food we recieved was cold. My partner phoned up and the staff member was very unhelpful and said you will have to come to store with your order and we will look at it, they would not send out what was missing, we paid for the food and also delivery charge but yet had to go get the rest of it ourselves! My partner came into the owl lane store where we had ordered from and it was a woman manager he spoke to, she threw the food in the bin that my partner had took back in and said we will remake it, she then gave my partner the food and he checked it on the way out after she assured him it was all there, but it wasn’t, the drink was missing so back in he goes and she was adamant it was all there, on checking she realised the drink was missing! The drink got sorted whilst yet again the food was going cold. We all have rights to receive the food we have paid for and also delivery of all the food that we paid for, this is a disgraceful service, food and drink need to be checked before sending out, it cannot be a hard job surely. Also the staff need to not be so arrogant, we have a right to complain if we are not happy and I’m sure trading standards would agree.

We had to ask a member of staff to order our food for us as we are pretty useless and she did so very willingly and we had a laugh about it.

They made my fillet and chips perfect. I did go late at night, plus it's never super busy then. It's a gamble with McDonalds fillet meals but they did a good job on this occasion 🙂

I’ve ordered here multiple times and they’ve got my order wrong every single time or haven’t filled the drinks up right. I ordered a meal for my family and they forgot 2 Big Macs and drinks and gave us a medium Fanta instead of a large Fanta that we ordered. I asked them to switch it for a large and they came back and gave us what looked like a large Fanta. When I got home I realised they put 2 cups in one and pulled out a medium Fanta stacked in a large one and it wasn’t even filled to the top? (Shown in the picture) Awful service here and they don’t even give you what you ordered, the food is always cold, and when you complain about a mistake THEY made they don’t even fix it….

Don’t order the Minecraft meal doesn’t come with the collectibles ect waste of money

Ordered at drive through. Just got home and opened bag expecting what I ordered, large whopper meal and 6 chicken nuggets. All that was in the bag was a small fries and a fillet o fish which wouldn’t fill a 5 year old kid !!! Absolutely disgusting service when they can’t even get 1 order right. I’ve just checked the other reviews and I wish I’d checked them before I went. Never again !!!

Worst McDonald’s to deliver for. They purposely give drivers cold food to deliver to their customers and they couldn’t care less

A bit, well, really disappointed with this place. 5.45 am, not busy. I only ordered 2 large cappuccino specifically with no chocolate. Went round to pay window, where the screen showed my order with no chocolate. Paid and went to collect the coffee. Drove most of the way to Bradford to go to work, opened one of the coffees and I could smell the chocolate... took lid off and low and behold, chocolate on both. Am sorry, but there is no excuses for not looking at the order properly, especially when you have an empty shop at that time in the morning.

Couldn't organise a piss up in a brewery

Ordered door at 12:51. Arrived all hot at 13:03! Nothing missing Thankyou

Delivery driver was abrupt so I told him to take the meal back

didnt even get my order ive been waiting for 1 hour

Back from the drive through with a Big Mac, sauces & napkins all missing & one of the chips half full. What a joke! Was only a small order!

Don't go to McDonald's very often, but enjoyed visiting here with my nephew who also enjoyed the experience.

Absolutely terrible. Service appalling and food was flat cold/inedible. I would strongly advise against spending your hard earned money at the pitiful excuse for an eatery.

Not the best. Heating is usually off so cold inside. They often forget to put out the condiment trolley so you have to ask for bits. The Wi-Fi never works so utterly impossible to meet or work etc and there is no 4G signal inside for some phone networks. Food is mediocre with broken buns and lukewarm drinks almost every visit. The only good bit is free 7Kw EV charging BUT you have to watch the parking as go 2 seconds over 90 minutes - you will be fined at least £60. Best avoid.

It's probably one of the worst Macdonalds we've been to. Not our 1st visit, but every visit, you have to wait for food for a long time. The young people who are supposed to be working are usually on their mobiles or stood around gossiping. Yesterday we heard a girl working in the kitchen basically shout that she felt really sick! Not exactly what you want to hear when you're about to eat food she handled!

Ordered my usual, 2 coffees and a porridge. the porridge takes 2 minutes every other day, today I ordered at 6:55 and was asked to go to the waiting bay, it got to 12 minutes past, and never got my porridge, how do these people get jobs. Shame.

We've used the drive through 3 times, was charged for the wrong order once and then items were missing from the other two orders. Orded online today with uber eats. Original order estimate was 4.55, then it moved to 5.35, then 5.40 now 5.50PM. I've never had good service here and I won't use this branch again. Clearly the management are not interested in improving, all you need do is read down the list of 1 star reviews. Order time has moved to 6:10 now. They've been wrapping up two kids meals for over an hour it's a Joke! Food arrived and was completely cold, cheese dippers paid for and missing from the order. They simply can not get anything right.

Food cold and wrong,,, serive is robotic,,, place very dull and lifeless

An absolute disgrace. Didn’t bother sending any of the fries that were with the order.

I got a delivery order. I have tried ringing and no one has answered. They have given me a full fat Coke instead of a Diet Coke and it is not filled to 0.4 L line like it should be and it has been there a while as it is flat. No sauces in the bag that I requested and can see on my order transaction. No straw or napkins and the fries are old. I have worked in a McDonald’s before and never have I know which a poor restaurant.

Cleanest McDonald's I've ever been in was so nice seeing the manageress cleaning and organising staff professionally

Missing chips from box, less than half. Not much to ask but please pay attention to detail. Have to say staff were fine

Went through the drive through today, waited at the speaker for 10 mins before someone took order, only ordered 3 happy meals, at the window they tried giving wrong order, I explained what id ordered and girl was really rude heard her shouting and saying she threw the order ticket away. Took another 10 mins to get 2 happy meals and when I asked for the third one she tutted and stormed off to get the other one, One of the meals had 5 chips thrown in the bottom of the box and all food was freezing cold. DO NOT GO HERE! RUDE STAFF, COLD FOOD and ALWAYS WRONG

As in any MacDonald, they never print a receipt

The ice cream was warmer than the food

Went through the drive through which was very efficient.

I'm not sure which criteria is used for customer service but you need to get them on lessons ordered 4 meals, no sauce on all orders and ordered 6 meals only 4 came with drinks had to drive back after discovering that we didn't get all drinks, the person who served me was racial and decriminatory manager came after the complaint of her giving me an attitude and he brushed it aside with an attitude as well , worst customer service and racial......

The workers completely ignored me. Literally just dumped the order on the counter and walked away. Despite me asking when several times about my order

Most useless maccies to exist, something wrong with every order

Ordered via just eat food cold coffee spilt all over it. Driver said he would get it sorted for free and took pics and packaging. Didn't realise that just eat needed these to do a refund. just eat wouldn’t refund and so the driver cheated me out of £20. Just eat wouldn’t contact the restraint or the driver

Been a numerous of times now and every time my meal has taken 10 minutes or more to prepare. It’s like it’s been left on the side and forgotten about before it’s given to me because when I eventually get it, it’s always cold !!

Poor quality, cold food, and terrible service. The fries did not taste well and were cold and soggy. Not even the burgers met up to a good standard. I hope you improve this place drastically very soon and I am not coming anytime again and I feel like i have been robbed as I spent over 30 quid for such tasteless food to eat with my family ! What a waste🫤

So slow. No customers but lots of staff. Waited about 30 minutes for one single burger

No matter how many times I place an order for delivery from this place it is barely ever correct or I have problems like stale cold food, drinks half empty etc etc. The order I made today came with my fries missing from my meal so basically I had half a meal and aren’t even full due to this, but pay ridiculous prices for food I don’t even receive…. The drinks were half empty and the 2 lots of fries and the burgers we did receive were half empty and stone cold. Don’t really know what sort of staff they have working here but they are clearly idiots, can they even count to 3 because it doesn’t seem like it when I received 2 lots of fries in my order and it should have been 3……really? Who is that dumb??? Get some better staff because clearly your staff can’t even count to 3……use Burger King because their food is far better quality and the burgers are fresh tasting and you get more for what you pay.

They are marking he orders ready before they gets ready. And when we demand for the orders they argue. I will post the pics of the people working here. Their behaviour is also same. I will complain on twitter and other platforms where their superiors will be asking questions from them. This person in the green sweater misbehaved too. The manager is also rude

Needs knocking down and starting over again.

Do not order via Uber eats, just eat of whatever you use. it seems they KNOW that your orders cannot be changed after it is delivered. I received half full drinks, with no ice. All my food was cold, chips were large but had the amount of a small/medium portion. My wrap was just rolled up and put in the package. I ordered a Terry chocolate orange pie, which was more costly but I was sent a standard apple pie. Terrible service on the order and I can guarantee the staff who packed the order knew what they were doing, as everything was wrong.

All good. But, it could improve if, when you asked for, for example, extra source on your Big Mac, or extra Tatar source on your fish burger, they put plenty on rather than a bit more.

I'm not sure what clowns you got working there, but you need to get them on English lessons ordered 4 meals, half didn't turn up and the rest were ment to be plain IE no sauce and they came full of it. Also turned up at my house cold. Never come for food here again

Not the fastest place 15 min for a cheese burger

How this place has a rating of 2.7 is incredible. Drive-thru order given to me incorrectly twice. Order re-given verbally three times. Sat in a parking bay for nigh on 25 minutes just for 5 flipping cheesey bites. Manager was utterly gormless. Got home and still missing the sauce for the dippers. To whomever owns this franchise ... you've got a team stealing a living. Bring back Shaw Cross coalpit and send the lot of them down there for a day. Bet they can pick a small order correctly then ...

This the worst McD branch in WF code, please go to Morley or Birstall. Fish O fillet is always over cooked and tastes of stale oil.

Went through the drive through and had to say 3 times what I wanted then they got it wrong NFC not working right declined the card from the phone. Had to get the card out and pay that way. Told me he couldn't change what I wanted to go to the next window and tell them it's large you have ordered. So I finally got there 2 mediums awaited me. Sorry iv ordered large well you can't change them. Well that's not what Iv order. Well we can't change them, get the manager please. She came and went on one I want large I'm not taking well it's a pound more well Iv no change so I gave her my card and she disappeared with it eerrrmmm cards not supposed to leave my sight. Well when the text came back to my phone £1.39 had been now not knowing how much is large cappuccino I think I've been ripped off it may only be 20 to 39 pence that's not the point. So Main manager puts the phone number in response and the contact name I'll give you call.

Comedic Experience. Last time we got a drink it was half empty not even just a bit low. so we asked if we could have it topped up the lady just looked at me then walked away. Couldn't help but laugh. We then got home they forgot our cheese burger and sauces.

Just been for breakfast, 2 adults and 2 kids, food was good nice and hot and drinks likewise, although they messed up promo hot chocolate a lovely lady called Chantelle sorted it out quickly and upgraded his drink to large, she was also really nice to the youngest kid who had coloured in a grinch picture, thanks Chantelle you made a gloomy day brighter !

Lucky us. Literally thee worse McDonald’s in the UK. Food cold, no straws, no dips.

Utter crap food is always freezing and if it's not flat cold you'll be missing items!! I can't believe that you need GCSE'S to get a job there!! A dog could do a better job

Waited over an hour and when the order arrived half of it was missing, it’s run by kids you just don’t care. Avoid this McDonald’s at all costs!

Ordered on the app for collection. 2 burger meals a side of cheese bites, McFlurry and pie. Our order came, there was no bacon on our big tasty’s WITH bacon. Chips were freezing cold, drinks half full and pie missing. Took the order back inside to be remade. This took a ridiculous amount of time. We got the order back. One drink wrong, still no bacon on the burger and cheese bites now missing. 9:30 at night with 2 people sat inside and 3 cars in the drive through, would of given no stars if I could.

Slow service and awful food presentation. Sometimes orders ends up being incorrect and never add in sauces when required.

Had me waiting 45 min in the car with to young children waiting. Then when i asked where my order was they did not know what i ordered after telling me to wait in the car park they would bring to me. Has i went in to complain there was a friend of mine at the over side complain. Poorly managed waste mc Donalds i have ever been to and wont visit there again

Surrounding area is covered in discarded packaging. Aren't they supposed to have a clean up policy. Residents are fed up of it. Anne wainwright must be very proud of her restaurant.

if ur get you're food deliver just know you're gambling with your money has they managed to forget items from your order.

Ignored on drive through. The staff that eventually spoke said "i cant help, ive no till" ... it was an online order" No urgency in the restaurant at all

Ordered 4 burgers + 4 fries, only got the burgers Food is always cold or incomplete.

Just been to shaw Cross mcdonalds we ordered 2 burgers and 2 cheese burgers...told us to wait at next window people that work there all you could hear was staff screaming and laughing and seen them running about in the back messing about with each other....we was waiting 10 minutes before I got out of the car and i shouted through the window....were is my order then they stopped messing about and brought my order to the window.....why employ kids at this place it's a disgrace worse mcdonalds in the country.😡😡😡

As a Lacastrian, I was nervous about the language barrier but was pleased to see that TV ordering screens were installed and I let out a sigh of relief. I was hoping to try the chicken & bacon delightfully pictured on the screen, but alas, it wasn't available. I opted for the McSpicy meal as a 2nd choice. It was fine. The fries were a touch pale, but maybe that's a Yorkshire thing? While waiting, I was reading the Halloween events and wondered if the woman cleaning tables was still in character as she hobbled about with a deathly look on her face, kudos if she was as it was really lifelike but missing any gruesome makeup, I wasn't sure. My order arrived - on a tray... I said it was a takeout, and the man promptly put the items in a bag. The biggest disaster occurred at that moment as a few of the fries fell out of the box and tumbled to the tray, which he swiftly whisked away, and my 'BONUS' fries were gone! Everyone knows the thrill of finding a few extra fries at the bottom of the bag, and mine were screaming in (Halloween) terror at being dumped into the bin! I'm heading back over the border later, God knows if they will accept me as one of their own but if I keep quiet, I have a chance.

Ordered mcdelivery, wrong order arrived, had to drive to restaurant to rectify it, gave me wrong order again, then young lass behind till argued even though i'd shown her the order on McDonald's app, ffs get staff that know what they're doing

Didn't receive all my order, had to ask 3 times for a drink. Then after driving away noticed they'd missed the fries

Ordered on line. The bag had the correct receipt but the food was completely different. Can't answer a phone, no apology offered. Absolutely useless.

Took over 1 hour and I knew it wasn't gonna be warm because we ended up with a different driver. When it came it was totally the wrong order and was stone cold. This is not the first time this has happened its a regular occurrence. This is probably the worst McDonald's I've been to and that's saying something.

Place is ruined by young kids running around everywhere. Uncontrolled. Management need to stamp this out

Need new workers or an overhaul, everytime there’s something wrong or missing, I don’t want selects plain buy sauce and you never give it. Worst McDonald’s around West Yorkshire

The vaping within the Dinner was a concern as there were children in the restaurant @ the time no employees tried to address this,

Didn't give us our 2 burgers called my auntie that women awfull workers. Kids that won't stop swearing and everything

Whenever we order for delivery always something missing or wrong. Can’t be a coincidence. Got a coke tipped on its side leaking into bag when we ordered x3 orange juices. Worst magic trick I’ve ever seen

Quite possibly the worst McDonalds ever, the pictures show advertised expectation and reality. Utter crap !

Found a pube in my fries! And my fries were green Disgusting.

We ordered to eat inside and waited around 25 minutes, it was really quiet inside and outside so we couldn’t understand why it was taking so long so we started walking around looking for our food. A staff member brought it on a tray with no greeting or apology for the wait. The chips were freshly done but the burgers and coffees were lukewarm and the coffee was extra milky even though that is not our preference.

Everytime we order from here they mess up on the order by either sending wrong stuff or don’t send stuff with order it’s an absolute joke we call them and they say oh if you can come and collect we will sort it out what kind of service is that especially when it isn’t cheap with delivery on top. Wouldn’t recommend this place at all food is also cold and soggy when it arrives

This is how we’re being treated every day. Deliveries are ready, but the McDonald’s staff never ask us to pick them up. We always have to ask them for the deliveries. They just stand there, enjoying their coffee, while most of the staff don’t pay attention to the drivers. As a result, we get negative feedback from customers about cold food. It happens all the time, but they still expect us to swipe orders quickly. How funny is that? This is how they’re treating drivers.

We won't be visiting again. Order all wrong. Got chicken nuggets instead of quarter pounder with cheese. All food cold. Wrong drink. Miserable staff.

Just ordered from here via mc d app, half the order missing!! Are people really that thick, not just once this happens but every time!! Get rid of your slack student workers!!

Absolutely superb service from a high performing team. Highly recommended.

Absolute crap. Every delivery we have is missing something and what does arrive is usually cold

Most staff are Rude! Uber drivers think they can park anywhere then shout and swear at people when asked to move ! Always waiting in the car park for the food which then comes cold

Very slow to make food, don't have items in

Nice little macd s at shaw cross pleasant staff and very clean

Food was stone cold. Staff are very slow, can’t call it fast food. Very disappointing.

Ordered for delivery and did not receive all the items that I ordered 3rd time this has happened

Again orders wrong, long service times, drive thru closed again. Staff (except 1) rude. Managers hanging over food bins with phones in hands, staff on break in dining area swearing and been crass. Really not a 'family friendly' environment #update# Gave them time to get into swing of it, went and food was lovely... red hot good service clean! Was very surprised! Went again.. back to poor service, cold food, 35 minute wait for 2 meals,not busy, very rude staff coupled with and extremely rude manager! 😒 Mentioned issues and was told its not their problem and I should go elsewhere... so I shall.. a few attempts given to this place and once or twice its been spot on, rest of time it is dire .... Update 14.9.24 Tried a few more times since this. NO IMPROVEMENT! If anything it's getting WORSE Still shoddy, slow service, unclean, like disgustingly so, 9/10 order is wrong or missing items items you do receive are thrown in and poorly presented even in comparison to other McDonald restaurants. Staff are ignorant and are on phones, unclean hygiene practices ( touching faces, coughing into hands and touching food) told children and partner will no longer be coming here.

Fillet of fish has gone greyer, smaller and 20% more expensive since last year or so. It used to be cod or haddock but no idea what this naff fish is. Would have got better in Iceland to cook at home. Absolutely terrible

service was fast however got home my wife's sausage and egg mc muffin was minus parts of the top muffin seriously looked like something had eaten round the edges and into the centre meaning all the cheese was stuck to the wrapping paper

World’s slowest McDonald’s, what happened to fast food! I could sit at home & order a dominos that would arrive quicker than food I had waited for here…

2200 hrs - Ordered via the app, live 1 1/2 miles away from the Owl Lane Dewsbury McDonald's, got ignored in the Drive though, things I ordered on line not available, got food home COLD. Rang up and told that I need to go back and get some more food. Said he was the manager, very rude, very unprofessional and not a very nice person to talk to on the phone. In the end threw the food away. £12 WASTED, but McDonald's don't care. They used to give you a code which could be redeemed at a later date, was told that got stopped. Why?

Absolutely disgusting food, cold food and burger looked like it had been kicked to death. No straws and given wrong mcflurry.

This place is a disgrace, how can you serve food like this. Looks like they just folded the food in wrapper not the wrapper round the food. This place needs new management because there ain't no way this place is being run to a decent standard when food like this is leaving premises.

I order two big big mac meals only hot one setof chips

First time ordering from here for delivery..fries under cooked burger missing from order no mayo on MC chicken sandwich which makes it dry and uneatable won't be ordering from here again..

5/5…… orders wrong in a row 😂 It’s got to be a record, it’s such consistently bad service it’s almost impressive.

Its maccies, your lucky if your food is luke warm and to interact with an actual human is quite rare these days ( i think they're all hidden in the back ) I wish the food would actually look like the pictures but one can only hope as the masses will still carry on buying these flat burgers , yes yes i know here i am myself buying this ' food'

Just warm food service was slow

Slowest serving I've seen out of all McDonald I've been in the past

A absolute disgrace.... on Sunday we got there at 10.57am aiming to get some of the breakfast menu ... waited about 5mns to order through the drive through ... when we eventually were asked we were refused the breakfast menu as it was just pass 11am ...the staff was so rude no manners no apologies walked off nd slammed the cash window on us ....A disgrace...we re still aiming to reach the chain owner to raise the concern ... Unacceptable..we def do nit advise no one to g there...

Waiting for small order for 30 minute went home looked in bag no fries no sauce or no straws, very disappointed

Ordered via drive thru - 2x double Big Macs with bacon meals and 1x cheese garlic bread dippers. At payment scanned card but then noticed it was a chicken share box (more expensive) and was told I’d just have to have it.. Then at next window got 3 burgers - staff said they’d read the screen as a chicken burger not a share box. Then got home and it’s single Big Macs. Absolute joke. Not to mention after waiting at ordering screen 5-10 mins someone who just pulled up got ordered first!

The worlds slowest McDonald’s, you can go in and it just be you and still end up waiting 15 minutes for a Big Mac meal. There seems no urgency in serving anyone particularly if you walk in as priority seems to be given to drive-thru customers. At my last visit food arrived lukewarm which is not surprising considering the 15 minute wait as I had seen it sat on the side for a good 5 minutes. This McDonald’s is also the only one where I’ve seen staff put your food on a tray, bring it to the collection counter then bag it all up there - rather than just put it all in the bag to start with. Not sure why as it always results in half your chips being left on the tray and not making it too the bag. Would not recommend at all and you’re better off driving elsewhere as it’ll inevitably be far quicker.