McDonald's in Newham

Can’t really say much. Ordered the Minecraft Big Mac just for getting the collectible and guess what, no collectible! How do you even miss the reason why this meal exists? Also every time we order something, one or more items is always missing.

Good service but the stairs right at the front ain't really disability friendly

Very disappointed with the staff behavior and toilet facilities... Staff attitude is not appreciated.

I came to this place when it had no customers and yet they still managed to bring out my meal in a bag and forget the burger and the drink of one of my meals I didn’t notice that the burger was missing until I got back to my room. I had to sit and wait for my drink for an extra five minutes

The food is just as mediocre as any other McDonald's in the world. This place only serves takeout. There are no tables or places to eat. The girl who served us was very nice and friendly.

Missing items from order via the app. How to get compensated?! 0 attention to detail and 0 quality control.

Waited to order a coffee, wanted to pay the bill in the till, an employee came and said he cant operate the kiosk so that he wont be able to take my order, told me to wait, i waited 5-6 more minutes but nobody came to take my order. I felt very underwhelm. That shouldn’t be the way of customer service. Hope you will be more careful about your customer service.

It's Feb 16 and the orders are ready but the staff is not in mood to give the orders. They feeling lazy The manager should retire she can't work and can't make the staff work

25 minutes for 20 nuggets is mad.

Ordered at 7:45pm this evening through just eat and still waiting for how order 2 hours to get an order and 5 mins around the corner to deliver very poor service

Did not get my food or my money back do not answer the phone a waste off space

The girl at the counter was super rude and it was clear that she didnt want to work (there), I don't understand why they employ people like her?!? Also they wasn't able to give me the banana milkshake what I've ordered, it was pink in the middle, mixed with strawberry shake. The Staff didn't get any training or they are just not capable to their job as they should! Unacceptable!

Advert interrupted a video on YouTube so I’m leaving a bad review

The staff in this particular McDonald's are totally incompetent. Ordered a wrap with no cheese, waited 10 minutes for it, had cheese on on it !! Previously I ordered a tea, when I got it I asked for milk, but they had none ! Should have told me that when ordering.

Without doubt the worst mcdonalds locally, none of the printers on the self serve machines ever work, not enough staff to cope with demand and the order is usually wrong or cold, waited 20 mins for a double sausage muffin just now. Good location, just needs a manager that can manage and get the right levels of staff, I mean you know its in a heavy footfall area so get more staff in ... its not rocket science

Why have a phone number If you never answer the phone and when I order I get freezing cold food with 5 chips basically a melted mc flurry so Th literally 2 pieces of chocolate inside an absolute joke

the video is all you need to know about the people working there

Didn't receive part of my order and was told no refund or replacement was possible

Waited over an hour for a simple order nobody picking up the phone no update nothing ! Why does it need to take over 1.5 hours just to get some food …

25 minutes on a Wednesday night waiting for a large double cheeseburger meal. And this isn't the first time, I don't know what's going wrong here but I wish it wasn't. Staff are generally friendly but I don't really understand how it takes that long. Anyway the food was nice once I finally got it

3 different days I tried ordering breakfast and they wait until breakfast is finished to cancel my order … just lazy …

It’s impossible to get in touch with customer service, and it’s very bad since the order took 40 MINUTES to reach home, which was meant to take 20 max according to the app. Literally double the time estimated. But the terrible thing is that I’ve order two happy meals with REGULAR HAMBURGER, and 40 minutes later I get two happy meal with CHEESE BURGER which means that me and my sister, didn’t eat!!!!! The fries and nuggets were stone cold and even the cola felt time had been spilled hours before. I tried to contact customer service but seems to be impossible unless you have a paper receipt. I am a regular customer and this is incredibly upsetting, I want a refund. My night was totally ruined.

This McDonald's, conveniently located directly opposite Canning Town Station, offers blazing-fast service and step-free access to its upper-level seating area. However, be warned: my recent experience was uniquely disappointing. My hash browns were a soggy mess, completely stuck to their wrappers. I recommend checking your order before leaving to avoid a similar disappointment.

I went to Silvertown Mac Donald to pick mine order from just eat I Spock to manager he said u have to wait and use machine I try to use that’s machine it’s not working I try to complain to manger his get rude with me and one of stuff lady who use pack order she is also rude to me they refused to give my order to me I’m attaching video of machine

I came to pick up my order after seeing my number displayed on the monitor. When I reached the counter, I noticed another customer speaking with the staff, so I waited politely. As their conversation appeared to end and the staff member looked at me, I took it as a signal to mention my pickup number. To my surprise, he responded in an annoyed tone, telling me not to speak until the previous customer was completely finished. After an uncomfortable pause, he said, "You can talk now." This felt unnecessarily rude, especially since the previous customer had clearly finished. If the staff member needed a break, a simple, polite request would have been more respectful. As a loyal McDonald’s customer, this experience has made me think twice about returning to this location.

Totally unreliable opening hours. Today was the second time I went there during the opening hours and there was a 'we're closed, sorry about the inconvenience' sign on the door

Absolute dog water. I've had wrong orders, I've had parts of sandwiches missing (patties in a big Mac how do you even do that). Currently, eating unsalted fries with a McRib that is literally bread and pattie, nothing else. It's not often that a place can be so consistently awful.

Possibly the worst place to order from. Takes ages, food arrives cold, this is not acceptable.

Poor management which needs reviewing. Missing items in delivery, flat 'fizzy' drinks - poor quality food. It's gone from good to bad.

Sent me completely the wrong order. I paid nearly £25 for our food and instead received a £12 order!!! Tried calling them and it just rings out! Absolute joke of a place!!!

The Silvertown McDonald's is a convenient and popular fast food restaurant in London. The restaurant is clean, well-maintained and well-staffed, and the food is consistently good and reasonably priced. The service is quick and efficient, and the staff are friendly and helpful. While it's not the most exciting or unique dining experience, it's a reliable option for a quick and tasty meal. Overall, I'd recommend the Silvertown McDonald's if you're looking for a dependable fast food restaurant in the area.

I gone there to pick food delivery I am calling them like a mad and both floor managers are buzy in gossip no one care about delivery food to hand over to rider This McDonald's i recommend dont order from this...this guys are rude

Behaviour of Mr Hanif is very rude and disgusting.

One of the manger called Hanif is so rude with customers. Very disappointed with his behaviour. He needs to be very respectful and serve very professionally with all the customers.

The Manager is very rude with customers, he's name hanif. Me n my family went there to take my food he is very unprofessional, we are really disappointed, i will recommende you guys Don't go there. Thanks

I went there to collect my food one of their manager name Hanif. He was very rude with customer even with me. I dont recommend to go there guys

not good at all Hanif manager is very rude with all customers and riders. He is a very bed guy. Leave him from this Branch.

Manager hanif his behavior is very bad he is treating my family very bad I hope need a new good manager me and my family are very disappointed

Their manager Hanif behaviour so bad. Today I went their for take my food he behave so bad with me. He was so rude to every customer even with me. I'm so disappointed ill recommend you guys don't go there

You know what you're going to get from a McDonald's so I don't need to explain anything. But it's nice to see a McDonald's in Canning town so near the station so it's convenient. This place is always clean, you don't have to wait too long for your order and more importantly I've never seen a fight.

Easy access location. Fast. As it is delivery, there are no tables and chairs on site. It is in the same building as the Ibis. There are some benches in front of the building.

It’s is a nice and clean place.the service is not bad too.

Avoid the chicken ceaser wrap. Unless you enjoy food poisoning and can run faster to a toilet than Usain bolt. Had the worst bout of acute food poisoning from this sorry excuse of a ‘restaurant’ i have ever had, running around london trying to find a toilet, was not pleasant. Inside the restaurant isn’t much better either, there is no seating, loose handrails, over crowding and split levels, so it’s basically totally terrible. AVOID.

I’ve ordered by delivery and it’s been the 3rd time I haven’t received my full order and customer service is just terrible, won’t be ordering from here again

It's a very clean and tidy takeaway shop. I live nearby and I come here every time when I'm hungry in the middle of the night. Except that there are no seats and you can't dine in, everything else is good. The employees are also very welcoming and you can often get freshly baked French fries🍟!

If you starving in the middle of the night this place is ok but at any other time go somewhere else. You have to wait long for your food, you can't sit anywhere and the food is just ok

An order with 4 missing products… don’t change anything…

This is the third time I have ordered McDelivery from this franchise and the third time they have missed a main item from the order. Once or even twice this could be human error, but three occasions I believe this is wilful attempts to defraud customers. Despite the order being placed via McDonalds app you are diverted to Uber eats who is the delivery partner which is an overseas scripted call centre. At best they refund a % amount of a meal (not equivalent to the purchase price) but for you to obtain a replacement you have to reorder with delivery and service charge AGAIN. Their telephone number is never answered and they did not reply to branch emails. Uber eats won’t refund the missing item today because I’ve had two refunds probably because of this stores incompetence/fraud. Don’t order from here.

The service is appalling. For a company claiming to be in a fast food business, they are excruciatingly slow. After a long wait and dozens of reminders, I finally got my order. Avoid at all costs. I know that if you pay peanuts you’ll get monkeys… but still would expect faster service nonetheless

I don’t know why so many people are giving this place a bad review this is some of the freshest McDonald’s I have had. It’s more of a dark kitchen with a kiosk for collection by the public. The quality and staff are excellent but there is no where to sit. Perfect if you want to grab and go.

Claims to be 24hrs but it isn't

Weird how it's meant to be 24hrs but isn't

Busy busy always 24/7 busy place

Ordering on the app didn't work. Food was stone cold. Absolute waste of money - so much for the "food is hotter, melty cheese" advertising. It seems nobody told the staff in this shop.

Great place just can't eat inside

No seating… need to make it clearer

I have just ordered online for a delivery and the order that came in is somebody else’s! I tried to call and they are not picking up the phone. Abysmal service!

It seems like there is no consistency in this branch !! Food is always missing items and the printer is been broken for more than a year! Trust me when is busy , and is always busy , it's a shambles! No one knows what's going on . Is it a huge investment to McDonalds to invest in the new printer ? Anyways don't order any extras on your sandwich because you will never get it! But you pay for it :(

This is a small McD, one manager there is always moody and unhelpful, but other staff generally are okay,

Bathroom door wouldnt open without the cashier pressing a button? Young students breaking the elevator with no one interrupting, food was under whelming.

Very bad service even washroom is also all out of service every time.

I placed a order on just eat and the order gets cancelled 10 minutes before the delivery it disgusting I won't be order there again

No burgers delivered. Coke and Chips were ok

Wasn’t even given any dips with my order

Ordered a triple cheeseburger, got a double. Can't make it up. Woman behind the counter was rude and annoyed that I came back to get the correct burger. Also no place to dine in, just a ridiculous experience. Will not return to this branch!

The food was good, basically the same you'd get from other McDonald's, and the store was clean and tidy, plus no rush. The workers there seemed kind and they got my order pretty quick, in about 5 minutes. The downside of the place is that it only does takeaway, so no seats or any tables, nothing. I didn't know this until I got there, so me and my family had to find a spot outside to eat the food, and there were a lot of pigeons and other birds, wanting to eat our food 😭. The place is good if you'd want to grab a burger or maybe a drink on the go but maybe not for a family. :)

Machines are always out of paper, so you never know your order number, and have to listen to every single order getting out to make sure you don't miss yours. Completely out of touch with reality and what a McDonald's is supposed to be (speed & efficiency)

Food took over 40 minutes to come Partner had to take it back to get it freshly made. Crap service once he got in there, eventually got the food freshly made after habing a debate and practically being told he was lucky because the other Mcds wouldn’t have done another order. Just eat and other delivery platforms need to stop using this Mcds. Staff are unprofessional and rude!

They are very rude , the old guy’s behaviour not like a human being.

Food poisoning- woke up vomiting after eating here. Where can I report this further

No seating inside or outside AT ALL, not one!! I’m sure a few seats could be put in. But we ordered and picked up food and went back to the bus station over Road. And the toilets were out of order, as with so many other public toilets these days. Food was up to scratch though.

The self service machine doesn't provide a receipt number and the staff are were unable to provide which number our order was. Not very fast for "fast food". A shambles. The self service machines must be fixed or switched off. Not fit for purpose.

Found a blue piece of plastic in the breakfast roll as well as it being burnt on the bread and meat which I had to scrape off having ordered take away. Regret buying here as the standard and hygiene is poor! Very disappointed and couldn’t travel back to let them know how bad the roll was, only ate some of the egg in the end and binned the rest. Waste of money

Terrible. No idea what this store is doing to other stores but this was awful. No idea what "coke" I got, but it certainly tasted NOTHING like anything currently produced by the coca-cola company. Flat and almost dirty tasting. Fries ice cold, which is usually standard anyway. No receipt provided and refused to provide one. Missing items from order, when I made the staff aware, they did not believe me and she had to "get my manager". Burger had no pickles or onions, despite asking for extra. I'm sorry but This is what you get when you have people manning the tills that barely speak basic English! Ridiculous level of customer service and pure incompetence!

It was quick to order and easy and the food came quick

Absolutely useless, don't waste your time and money with this "restaurant "

Good "mini" McDonalds, no seating but you can order and get out quickly. Good competent service and appears to be well maintained. The toilet was out of order on one occasion but fixed on the following visit.

Absolutely fast foods! 😇Staff is very efficient!😊 Sometimes variations in *portions* have been met.🤐

I just came back home after ordering at the shop and part of my order was missing. I had to ask for the straws and to help me packing my order. I am missing a Big Mac.

J'ai connu beaucoup mieux comme mac do . C'était froid, coca pas bon du tout

Andando a prendere le cose giù di persona non abbiamo avuto problemi, tutto ok. Per un pasto veloce come da mc

Just a pick up point and no space to eat in. The toilets always seem to be out of service which is bizarre for paid customers and busy delivery drivers.

Most of the food handling staff not use hat on and always give me soft chips .

Didn't supply receipt out of machine and didn't know my number. Lost my food.

Too small to have seating or toilets so had to go to a store behind for both. No receipt given at self service hub, which occurs in other branches too!! .

I arrived at like 1 am with my group of friends and we got served after 15 minutes or so. We had to wait a while because the panels were being updated. I don't expect a lot from McDonalds but it was warm and tasted nice which is the most important factor.

Mostly packed at times, but they are very timely with your meal. And if you order just one thing, it comes out quicker, rather than sleeping there and taking time, compared to some other Mcdonalds I've been to.

This is take out only store and no parking but right outside canning town station

Really busy so had to wait 15 mins

We ordered 4 times here. One time it was completely wrong, we ordered the 3 burger combo and they gave 4 drinks. And one less a burger. Mate, you still have 50％ chance to get your right food😅

Check your food before leaving, they forget something every-time. How do you forget to add fries on a order with just one fries and a burger ?

My friends and I got orders on sat eve/Sunday early hours after a night out. I got a sweet chili wrap meal and the chicken in there was questionable, felt like end bits put in the frier for too long. It was hard and inedible!! Fries were too salty. I guess none of the staff bothered with any of our foods at that time even though it was still quiet busy hoping we won't be getting food that's been left there for time but that's exactly what happened. It was too late to come back and return as we were already on the a2 home. Very disappointed went home hungry. Wish I took a picture before I threw it in the trash.

Worst service , cold food and they missed item in my order . Please Don't waste your money here

Poor food, staff touching the nose with gloves on them prepare the food!! The manager does not care about, poor service

I’ve come to this establishment a few times and each time they mess up my order. I’ve had missing food and poorly constructed food. I’m still owed money from a delivery and Uber eats and McDonald’s just keep passing me around to each other and are not helping me. Terrible customer service

Did an order online via their app. When it arrived half of the order was missing. Tried calling the branch. No one answered. So out of pocket & no dinner

Canning Town mcdonalds just across the road from the train / bus station.... you cant really park outside unless your lucky to get a space but other than that all good As all mcdonalds nice food

Apparently, you can order a double meal, get no patties, and then McDonald's don't want to deal with it at all. Absolutely 0 accountability on their end.

The manager on shift and staff for 27th of August where unprofessional in their approach towards me. I ordered something on line for collection however, when I collected the food, the items within the order didn't match. I asked the staff for help who took the burger from myself, spoke to the manager and returned it to myself st the counter damaged. I explained thats not how I left it with yourself and would like it replaced but the manager and lady walked away. Because I had my children, I knew it was best to not retaliate. Bad experience all round from the mcdonals in Silvertown Way.

Absolute mess of a place , everyone working here is completely incompetent, the self service machines never have enough paper to print a receipt and they always seem to mix up the orders and get the wrong buns for the quarter pounders Absolute 🔔 end of a manager who needs to be replaced ASAP , he can't train any of these kids that work here as the clearly don't have enough braincells to do a simple job to know how to put a burger together