McDonald's in Newham

Possibly the worst place to order from. Takes ages, food arrives cold, this is not acceptable.

Poor management which needs reviewing. Missing items in delivery, flat 'fizzy' drinks - poor quality food. It's gone from good to bad.

Sent me completely the wrong order. I paid nearly £25 for our food and instead received a £12 order!!! Tried calling them and it just rings out! Absolute joke of a place!!!

The Silvertown McDonald's is a convenient and popular fast food restaurant in London. The restaurant is clean, well-maintained and well-staffed, and the food is consistently good and reasonably priced. The service is quick and efficient, and the staff are friendly and helpful. While it's not the most exciting or unique dining experience, it's a reliable option for a quick and tasty meal. Overall, I'd recommend the Silvertown McDonald's if you're looking for a dependable fast food restaurant in the area.

I gone there to pick food delivery I am calling them like a mad and both floor managers are buzy in gossip no one care about delivery food to hand over to rider This McDonald's i recommend dont order from this...this guys are rude

Their manager Hanif behaviour so bad. Today I went their for take my food he behave so bad with me. He was so rude to every customer even with me. I'm so disappointed ill recommend you guys don't go there

not good at all Hanif manager is very rude with all customers and riders. He is a very bed guy. Leave him from this Branch.

I went there to collect my food one of their manager name Hanif. He was very rude with customer even with me. I dont recommend to go there guys

The Manager is very rude with customers, he's name hanif. Me n my family went there to take my food he is very unprofessional, we are really disappointed, i will recommende you guys Don't go there. Thanks

Manager hanif his behavior is very bad he is treating my family very bad I hope need a new good manager me and my family are very disappointed

Behaviour of Mr Hanif is very rude and disgusting.

One of the manger called Hanif is so rude with customers. Very disappointed with his behaviour. He needs to be very respectful and serve very professionally with all the customers.

You know what you're going to get from a McDonald's so I don't need to explain anything. But it's nice to see a McDonald's in Canning town so near the station so it's convenient. This place is always clean, you don't have to wait too long for your order and more importantly I've never seen a fight.

Easy access location. Fast. As it is delivery, there are no tables and chairs on site. It is in the same building as the Ibis. There are some benches in front of the building.

It’s is a nice and clean place.the service is not bad too.

Avoid the chicken ceaser wrap. Unless you enjoy food poisoning and can run faster to a toilet than Usain bolt. Had the worst bout of acute food poisoning from this sorry excuse of a ‘restaurant’ i have ever had, running around london trying to find a toilet, was not pleasant. Inside the restaurant isn’t much better either, there is no seating, loose handrails, over crowding and split levels, so it’s basically totally terrible. AVOID.

I’ve ordered by delivery and it’s been the 3rd time I haven’t received my full order and customer service is just terrible, won’t be ordering from here again

It's a very clean and tidy takeaway shop. I live nearby and I come here every time when I'm hungry in the middle of the night. Except that there are no seats and you can't dine in, everything else is good. The employees are also very welcoming and you can often get freshly baked French fries🍟!

If you starving in the middle of the night this place is ok but at any other time go somewhere else. You have to wait long for your food, you can't sit anywhere and the food is just ok

An order with 4 missing products… don’t change anything…

This is the third time I have ordered McDelivery from this franchise and the third time they have missed a main item from the order. Once or even twice this could be human error, but three occasions I believe this is wilful attempts to defraud customers. Despite the order being placed via McDonalds app you are diverted to Uber eats who is the delivery partner which is an overseas scripted call centre. At best they refund a % amount of a meal (not equivalent to the purchase price) but for you to obtain a replacement you have to reorder with delivery and service charge AGAIN. Their telephone number is never answered and they did not reply to branch emails. Uber eats won’t refund the missing item today because I’ve had two refunds probably because of this stores incompetence/fraud. Don’t order from here.

The service is appalling. For a company claiming to be in a fast food business, they are excruciatingly slow. After a long wait and dozens of reminders, I finally got my order. Avoid at all costs. I know that if you pay peanuts you’ll get monkeys… but still would expect faster service nonetheless

I don’t know why so many people are giving this place a bad review this is some of the freshest McDonald’s I have had. It’s more of a dark kitchen with a kiosk for collection by the public. The quality and staff are excellent but there is no where to sit. Perfect if you want to grab and go.

Weird how it's meant to be 24hrs but isn't

Claims to be 24hrs but it isn't

Busy busy always 24/7 busy place

Ordering on the app didn't work. Food was stone cold. Absolute waste of money - so much for the "food is hotter, melty cheese" advertising. It seems nobody told the staff in this shop.

Great place just can't eat inside

No seating… need to make it clearer

I have just ordered online for a delivery and the order that came in is somebody else’s! I tried to call and they are not picking up the phone. Abysmal service!

It seems like there is no consistency in this branch !! Food is always missing items and the printer is been broken for more than a year! Trust me when is busy , and is always busy , it's a shambles! No one knows what's going on . Is it a huge investment to McDonalds to invest in the new printer ? Anyways don't order any extras on your sandwich because you will never get it! But you pay for it :(

This is a small McD, one manager there is always moody and unhelpful, but other staff generally are okay,

Bathroom door wouldnt open without the cashier pressing a button? Young students breaking the elevator with no one interrupting, food was under whelming.

Very bad service even washroom is also all out of service every time.

I placed a order on just eat and the order gets cancelled 10 minutes before the delivery it disgusting I won't be order there again

No burgers delivered. Coke and Chips were ok

Wasn’t even given any dips with my order

Ordered a triple cheeseburger, got a double. Can't make it up. Woman behind the counter was rude and annoyed that I came back to get the correct burger. Also no place to dine in, just a ridiculous experience. Will not return to this branch!

The food was good, basically the same you'd get from other McDonald's, and the store was clean and tidy, plus no rush. The workers there seemed kind and they got my order pretty quick, in about 5 minutes. The downside of the place is that it only does takeaway, so no seats or any tables, nothing. I didn't know this until I got there, so me and my family had to find a spot outside to eat the food, and there were a lot of pigeons and other birds, wanting to eat our food 😭. The place is good if you'd want to grab a burger or maybe a drink on the go but maybe not for a family. :)

Machines are always out of paper, so you never know your order number, and have to listen to every single order getting out to make sure you don't miss yours. Completely out of touch with reality and what a McDonald's is supposed to be (speed & efficiency)

Food took over 40 minutes to come Partner had to take it back to get it freshly made. Crap service once he got in there, eventually got the food freshly made after habing a debate and practically being told he was lucky because the other Mcds wouldn’t have done another order. Just eat and other delivery platforms need to stop using this Mcds. Staff are unprofessional and rude!

They are very rude , the old guy’s behaviour not like a human being.

Food poisoning- woke up vomiting after eating here. Where can I report this further

No seating inside or outside AT ALL, not one!! I’m sure a few seats could be put in. But we ordered and picked up food and went back to the bus station over Road. And the toilets were out of order, as with so many other public toilets these days. Food was up to scratch though.

The self service machine doesn't provide a receipt number and the staff are were unable to provide which number our order was. Not very fast for "fast food". A shambles. The self service machines must be fixed or switched off. Not fit for purpose.

Terrible. No idea what this store is doing to other stores but this was awful. No idea what "coke" I got, but it certainly tasted NOTHING like anything currently produced by the coca-cola company. Flat and almost dirty tasting. Fries ice cold, which is usually standard anyway. No receipt provided and refused to provide one. Missing items from order, when I made the staff aware, they did not believe me and she had to "get my manager". Burger had no pickles or onions, despite asking for extra. I'm sorry but This is what you get when you have people manning the tills that barely speak basic English! Ridiculous level of customer service and pure incompetence!

Found a blue piece of plastic in the breakfast roll as well as it being burnt on the bread and meat which I had to scrape off having ordered take away. Regret buying here as the standard and hygiene is poor! Very disappointed and couldn’t travel back to let them know how bad the roll was, only ate some of the egg in the end and binned the rest. Waste of money

It was quick to order and easy and the food came quick

Absolutely useless, don't waste your time and money with this "restaurant "

Good "mini" McDonalds, no seating but you can order and get out quickly. Good competent service and appears to be well maintained. The toilet was out of order on one occasion but fixed on the following visit.

Absolutely fast foods! 😇Staff is very efficient!😊 Sometimes variations in *portions* have been met.🤐

I just came back home after ordering at the shop and part of my order was missing. I had to ask for the straws and to help me packing my order. I am missing a Big Mac.

Andando a prendere le cose giù di persona non abbiamo avuto problemi, tutto ok. Per un pasto veloce come da mc

J'ai connu beaucoup mieux comme mac do . C'était froid, coca pas bon du tout

Most of the food handling staff not use hat on and always give me soft chips .

Just a pick up point and no space to eat in. The toilets always seem to be out of service which is bizarre for paid customers and busy delivery drivers.

Didn't supply receipt out of machine and didn't know my number. Lost my food.

Too small to have seating or toilets so had to go to a store behind for both. No receipt given at self service hub, which occurs in other branches too!! .

I arrived at like 1 am with my group of friends and we got served after 15 minutes or so. We had to wait a while because the panels were being updated. I don't expect a lot from McDonalds but it was warm and tasted nice which is the most important factor.

Mostly packed at times, but they are very timely with your meal. And if you order just one thing, it comes out quicker, rather than sleeping there and taking time, compared to some other Mcdonalds I've been to.

This is take out only store and no parking but right outside canning town station

Really busy so had to wait 15 mins

We ordered 4 times here. One time it was completely wrong, we ordered the 3 burger combo and they gave 4 drinks. And one less a burger. Mate, you still have 50％ chance to get your right food😅

Check your food before leaving, they forget something every-time. How do you forget to add fries on a order with just one fries and a burger ?

My friends and I got orders on sat eve/Sunday early hours after a night out. I got a sweet chili wrap meal and the chicken in there was questionable, felt like end bits put in the frier for too long. It was hard and inedible!! Fries were too salty. I guess none of the staff bothered with any of our foods at that time even though it was still quiet busy hoping we won't be getting food that's been left there for time but that's exactly what happened. It was too late to come back and return as we were already on the a2 home. Very disappointed went home hungry. Wish I took a picture before I threw it in the trash.

Worst service , cold food and they missed item in my order . Please Don't waste your money here

Poor food, staff touching the nose with gloves on them prepare the food!! The manager does not care about, poor service

I’ve come to this establishment a few times and each time they mess up my order. I’ve had missing food and poorly constructed food. I’m still owed money from a delivery and Uber eats and McDonald’s just keep passing me around to each other and are not helping me. Terrible customer service

Did an order online via their app. When it arrived half of the order was missing. Tried calling the branch. No one answered. So out of pocket & no dinner

Canning Town mcdonalds just across the road from the train / bus station.... you cant really park outside unless your lucky to get a space but other than that all good As all mcdonalds nice food

Apparently, you can order a double meal, get no patties, and then McDonald's don't want to deal with it at all. Absolutely 0 accountability on their end.

The manager on shift and staff for 27th of August where unprofessional in their approach towards me. I ordered something on line for collection however, when I collected the food, the items within the order didn't match. I asked the staff for help who took the burger from myself, spoke to the manager and returned it to myself st the counter damaged. I explained thats not how I left it with yourself and would like it replaced but the manager and lady walked away. Because I had my children, I knew it was best to not retaliate. Bad experience all round from the mcdonals in Silvertown Way.

Absolute mess of a place , everyone working here is completely incompetent, the self service machines never have enough paper to print a receipt and they always seem to mix up the orders and get the wrong buns for the quarter pounders Absolute 🔔 end of a manager who needs to be replaced ASAP , he can't train any of these kids that work here as the clearly don't have enough braincells to do a simple job to know how to put a burger together

Been there many times, the jewel that Canning Town doesn't deserve.

the staff are so rude here, me and my friend got our food and the manager made us feel like we were not customers. he kept questioning us when we asked him for a receipt as it didn’t print on the machine, and even asked us to give him very specific details, like how long it took us to order, which made us feel uncomfortable, we weren’t taking anyone else’s food

Went twice for takeaway and was not disappointed. The service was really fast and the staff was nice 😊 ofc tasty food

A hub, for collection and delivery service. Just another cold, bland place with no toilets and nowhere to sit

Honestly… this is double Big Mac.

First Post, rated 2: Need to do back to training school? How to stack.. UPDATED to a 1: And manky lettuce, plus cold delilivery. I ordered a burger for delivery, didn't arrive. Ordered it again and got the ordinal burger cold with manky lettuce. Can't make it up Updated 19th June: This place has the worst delivery drivers that I know, orders being cancelled and being delivered an hour later than originally quoted. Why does this venue still have the same useless manager??

This McDonald’s is alright. Just what you would expect from a regular McDonald’s but there’s a catch. At the time of writing this review (June 2023), the sitting area is not available and if you prefer to dine in, your only bet is to eat while standing. There’s a counter where you can put your food while you eat. Another small issue I encountered is when I was collecting an order, I asked for all the free sauces they offered and the guy looked at me like I killed someone and asked me: “All sauces only for this?”. Yes, I like to taste different sauces, so please give me the free sauces and don’t judge me for that.

no seating, easy to crowd, service is soso

Worst experience...i think they never clean the tables...even the manager dont know how to deal with the customers...never visit again...worst mc d experience ever

Terrible management! Farhad was not helpful Staff are not helpful everyone is just standing around. Counters were filthy

Terrible management! Farhad the manager was extremely rude. Staff are not helpful and have no customer service. everyone is just standing around. Counters were filthy

This Mcdonals is not open 24 hours for in store orders, just delivery. It would be helpful if you updated your hours to reflect this please.

I have been waiting over hour for my food drivers just parked up on the same spot over 25 minutes

Awful food burgers all came cold 1 was in the wrong bun with nothing in it but cheese. The other looked like it was thrown in to the box. Chips like ice and somehow a milkshake the was like water.

Food is always cold and not fresh. The fries are soggy every time we go.

Just take away, no seats to sit down and eat. Staff quite friendly. Food is like every McDonald's.

Es gibt keine Möglichkeit dort im Laden zu sitzen es gibt nur einen kleinen Tresen mehr nicht. Das Personal war freundlich. Für die Rollstuhl Fahrer gibt es einen kleine Lift. Schick eingerichtet ist der MC Donalds ja alles aus Holz aber beim essen sitzen wäre schon schön.

No seating. Pretty average McDonald's but there's no seating available which isn't normal for the chain, so more should be done to advertise that fact. In addition, it's a brand new building so adding steps and a small accessibility lift seems odd, when they should have designed the space to be accessible as a baseline - steps are completely unnecessary. Hard not to be disappointed when I'd expected to be able to rest my feet.

Nice place good customer service friendly staff

Take away only. Great if you are on the move but not if you would like to eat in.

It's Macdonald's, u get Macdonald's

I like to visit this branch staff are amazing, food is good, but most of time milkshake and some drinks are unavailable

Just had food at bababoom grill not good had to finish filling up my belly from trusted Mcds 🤣🤣🤣 read my review on bababoom grill haha

Check your order here, because they screw it up a lot of times

Staff not at all helpful. Very poor hospitality skills and rude

Would give this place 0 stars if I could. Can only order via screen - 2 out of 4 screens not working. Food was cold. Wife's order was wrong. Dirty - food on the floor. No seats. They blocked the only table area off - presumably because thet didn't want to clean it. The worst McDonalds I have ever visited.

Its good place and efficient services