McDonald's in Carmarthenshire

Stupid robot ordering console did'nt print receipt. No bbq sauce in dispenser, no napkins. Waited over 20 minutes for order. Big mac was cold , mcspicy was perfect. Milk-shake straws were not fit for purpose. I will never visit Mcdonalds ever again.

Food was hot and well prepared, had to wait longer than normal. Restaurant was clean and so too was toilets.

McSpicy is good. Fries hot Self service so 3 stars Clean, quite busy. A good Mc D's

Food and coffee was great. Issues with the till on this occasion. Not had this problem here before.

My strawberry shake was chocolate to start . We binned the kids nuggets and all the fries

Fast service friendly staff. Diet coke tasted weird though

Bacon was cold on burger, when I spoke to staff, I was told that is how they serve bacon, they take it out of packet and serve it cold, never heard so much nonsense before, also the strawberry milkshake was a mix of strawberry & chocolate, not good at all St. Clears, will not be going there again 😡

Bacon was cold on burger, when I spoke to staff, I was told that is how they serve bacon, they take it out of packet and serve it cold, never heard so much nonsense before, also the strawberry milkshake was a mix of strawberry & chocolate, not good at all St. Clears, will not be going there again 😡

A sign for 24 hours service which doesn’t happen

Literally only went to the carpark, but Google keeps asking me to review it and I'm getting fed up of it asking. So the carpark was clean, tidy, and apart from the odd bloke rocking up to pee in the hedge (I was there past closing) alongside the a40, it was pretty quiet. Nice place to sit quietly listening to a podcast late at night.

One of the better McDonald's in the area. Obviously the food is exactly the same as any other McDonald's but I visit here more than the others as the customer service is excellent.

You know what to expect. Quick service and a clean car park. No complaints

Rude drive through staff don't communicate over 3rd window the keep you waiting because you followed the car in front.. deliberately kept waiting with a smirk

Surprisingly good. Food was hot and fresh, staff was helpful, was clean. Went there because the Pembroke Dock one is Nasty.

Wasn't great. Service is really slow and food not warm

After going drive through and waiting 15 minutes or more we asked 2 members of staff how much longer our food would be one of the staff a young lady was extremely rude and unhelpful and we heard her to tell the young man “to throw the food at us!” Which I feel was unacceptable especially when my 2 granddaughters heard it too. Burgers were cold chips were ok Put me off ever going to St clears establishment again!

Awful. Something always wrong when we go there. Food cold or items missing. Avoid and use carmarthen's

Chips cold, but they gave fresh when we complained. Tray food was on was clearly not wiped properly.

Had home delivery and it was stone cold. Was missing items and the drinks had been tipped over by the driver. Not offered a refund or replacement meal.

So this McDonalds is one of the many that manipulates their statistics by removing orders from the system before they are ready/given to customers. This makes them look like they're doing a better job than they actually are in the eyes of their regional managers (I used to work there so I have seen it 1st hand). We placed 2 separate orders, the 1st of which was ready relatively quickly. We waited another 15 minutes for the 2nd order until I politely queried it's status. It turned out they handed it to another customer in error and we would have been sat there indefinitely if I hadn't questioned it. Because both orders had been removed from the queue before even being made we had no way of knowing that the staff thought the order was complete - and I suspect they realised they had made a mistake as they never called out the 2nd order number and decided to ignore the problem rather than figure out where they had gone wrong. By the time we had both orders the 1st order was stone cold. If you appreciate warm food and attention to detail, go somewhere else.

Don't have many McDonald's as they're usually not very good, tried a few places to eat at around 5pm (bank holiday Sunday) everywhere was full so we were forced to go here. I can only say it's the best McDonald's we've ever had, everything was piping hot, place was clean and the staff were friendly, wouldn't hesitate to return.

Always good quick and tasty. No complaints here!

It's a Small McDonald's with a serving hatch and screens for ordering.......delivers exactly what you expect with minimal interaction and joy.

Great Food, swiftly prepared. Fast table service.

Staff are very helpful, polite and friendly lovely food thank you

Friendly staff and like the restaurant, but recently the waiting times are a bit long. But still pop there now and again because of the lovely staff and easy to order on the boards.

For quick bite visited McDonald's on my way back from Fishguard Quick service

One of the best mc ds I've had. They cook the food. Normally it's just warm and chips a bit soggy but the burger was so hot it burnt my tongue and the chips were crispy. Full marks 👌

Lovely food and a young member of our party loved the puzzle page and displayed it on wall

Such a nice place to sit and eat. Staff are so friendly and welcoming and nothing was a bother for them. Food was delicious and the atmosphere was great. It was also really clean which is hard to find with a Mcdonald’s, the toilets were clean and didn’t smell at all.

Clean and tidy, lovely friendly staff

It's McDonald's. They gave me the wrong burger but swapped it out without issue. Also brought it in a bag despite us choosing eat in. Had to chase up a straw as it didn't come with the drink and the server forgot to come back. Surprisingly not greasy hash browns which is unusual for McDonald's.

Absolutely disgusting place had food Thursday 26 June to wake up the next day with food poisoning no care in the food will definitely won’t be returning and I’ve contacted food safety authorities!!!! Maybe stop letting young kids cook the food

Got a big family always have a big order and very very rarely will I get my complete order

The play area outside was just what the kids needed to attach there legs having been in the car a while

We called in here on our way home from Tenby.m lovely staff.. clean restaurant. Fast service and a nice outdoor seating area

Very quick service and food hot

Very delicious sausage and egg McMuffin meal good hot chocolate

You know what you're getting. Hot, tasty, quick

Some food are good but some are worst. But ok to grab.

It really is the worst Mac d I have ever been to. Drive to St Clears it's worth the drive for a decent Mac d.

Possibly the worst McDonald's in the country! Outside was a mess with rubbish everywhere. The inside wasn't much better. Tables not cleaned and bins overflowing. The touch screens for ordering also didn't look like they'd had a clean for a long time. You can also probably guess the state of the toilets! Staff seemed more interested in chatting and messing around. We didn't bother ordering and weren't the only ones who left. Not the first time I've seen this place this way and I think it shows a complete lack of leadership and management.

Long waiting times, no fizzy drinks machine, asked for customised burger, didn't happen!! Some staff very dismissive and couldn't care less!!

only went there for drinks as it’s really hot, service was good and kind staff at the drive through but drinks are really flat and sprite may aswell be lemon squash

Best McDonald's I've ever been to. The food is actually hot. Well done guys.

Much the same as any other McDonald's restaurant

Food was piping hot. Order was correct. Easy to place through the app and collect.

Never seems that busy, but was in the morning on a weekday. Quick service and breakfast with coffee came hot.

Always stop here for a break on my travels

Always a pleasure to call at this branch.

Food was bad but Alex ashcroft made my day, best staff member ever

Macdonalds is Macdonalds need I say more.

This places need help with food quality before it's sent out ordered a filet o fish and it came out as if its been sitting there all day was more ready for the bins then to be consumed when back and told them it's inedible they said they gna make a fresh one ended up getting the same one back but rewarmed either they are shameless or just penny pinching to save their cooperate money last time I ever use this place again it was one time I'd understand but I've ordered this meal few time and last three it was the same only this time I went back cause I wasn't willing to put up with it. And the coca cola was also watered down to max had a hit of coke. Won't be returning rather go support local business from now on.

Great place to have food and drink. But I think they need more staff, the service is a bit slow. Friendly staff, and nice clean place.

Great breakfast. Only self serve screens available but ok as not busy so could take our time with ordering. Food ready quickly and great coffee before long drive home to England!

The food tasted nice but was a bit cold, The staff were very polite and welcoming. However, the horde of young kids in and out of the place and the toilets were a pain in the backside, especially the overly loud foul language was a bit much. We'll visit again, but only using the drive-thru.

All good service was great food not bad

This store is by far the best in Wales, food is consistently good and staff are very polite and attentive. This store does it right every time.

Sam behind the counter decided to argue with me about filling up a large cup with ice... Every other McDonald's I've been to just gives me a full cup of ice! Not this jobs worth! Really bad customer service... What a complete loser!

Exceptional service! My crispy sweet chilli wrap was perfectly made, the staff were very polite and super friendly. This is one of my favourite mcds by far! Very clean too. Thank you all!

Bright, welcoming, good menu and pleasant eat in areas inside or out. Cheerful efficient staff.

It's definitely a McDonald's. Was so busy last time I was here.

I recently had the pleasure of dining at McDonald's Carmarthen and I must say, I was thoroughly impressed with the restaurant's commitment to providing a seamless experience for drivers. From the moment I pulled into the drive-thru, I was greeted with friendly staff who were quick to take my order and ensure that my meal was prepared promptly. The convenience of being able to enjoy a delicious meal without having to leave the comfort of my car was truly a game-changer. The menu options were plentiful and the food was fresh and tasty. I especially appreciated the fact that my order was accurate and that the staff took the time to ensure that everything was to my liking. Overall, I would highly recommend McDonald's Carmarthen to anyone looking for a convenient and satisfying dining experience. The restaurant's focus on providing excellent service to drivers truly sets it apart from other fast-food establishments. I will definitely be returning in the future.

Nice and quiet place, food wasn't great though but place was clean. Staff were kind.

A Brand New Mc. Donalds, Eat in or Take Away & Drive Thru. Just off St.Clears roundabout, easy to get to, nice wide road to get to the Mc. Donalds also plenty of parking , with nice wide spaces, also lots of Disabled parking spots along near the entrance. I've not been inside, but does look nice & clean and plenty of space inside, I've only used the Drive-Thru, fast & convenient for me. I noticed also that they have lately added a play Gym for the small kids to use outside. This place is handy for a quick bite to eat, but I still prefer to go to Neil's Chippy, just down the road in the town centre of St. Clears I don't really have any thing to dislike about this Mc.D's, other than the fact that around 50% of the time when I order a Caramel Frappe, they say the machine is out of order ! This seems to happen in a lot of the Mc. Donalds I go to though. Other than that it's all good 👍

Great service, food wasn't the best, normally great food

I can truly say I never thought I would review a McDonald’s but here I am. Went there today on way from a night away the food was hot best fries I’ve had in years and the burger was amazing hot and tasty. Thanks

Best McDonald's I've ever had. Still a McDonald's though but chips were properly cooked and a nice golden brown. Service was ridiculously quick considering it was lunchtime. Had to go to a different window for my milkshake as it wasn't ready but they handed it to us almost immediately when we pulled up and apologised as if we'd been there ages. Would highly recommend if you want a maccy ds

Dirty and the chicken was cold ..

Took my 80yr old Mum here after a busy day at crufts she loves McDonald’s BUT the worst one ever that we have been to The place looks lovely and new but Slow! We had to wait so long for the food and then told to move forward while everyone else over took us When the food came it was cold and my mum’s had ice glistening on her chicken selects they were still partly frozen I complained and they sent out some more but they were just as bad not frozen but like rubber Very disappointing No comparison to Haverfordwest which is excellent Every time It seems like a load of teenagers are in charge who have no idea thank goodness my mum was okay and didn’t eat any of it as it could have made her very ill!

A great McDonalds. Food was fresh and warm. Service was great and the food was done quickly.

Got home to find my order wrong had to drive back to change my food, was treated like it was my fault, staff were rude, they changed my breakfast wrap for the roll that was ordered by the time I got home the drinks and other food they refused to replace was cold

Absolutely the worst McDonald's I've ever used! The food is OK, but every single order I've made here comes out wrong! Overcharged for items, instructions not followed and some items missing completely!

It's a McDonalds. Reliable coffee that tastes the same all across the country at a reasonable price.

It's, a, McDonald's, come on.... Having said that everyone that served me were nice and efficient too.

Didn’t take order right, Charged for a pot of ketchup 🤷🏼‍♀️ Might be normal in wales but it’s not in England find it odd should come with your meal! Food was not to good standard maybe again this is normal as seems to have a good rating in general. Staff weren’t polite or helpful. Beyond glad it’s not my local mc Donald’s. Everything else in wales has been enjoyable this definitely wasn’t

We visited for lunch with two kids. The service was great, the staff really attentive. The food was lovely and quick. Our children loved the tablets and the interactive projector table at this McDonald's. Very kid friendly. Lovely and clean in the restaurant and facilities.

Food was great but the service from Cai the manager on the drive thru window was shocking. Absolutely should not be in a customer facing role.

Stopped to grab a coffee and the guy serving on the drive through was brilliant, he was extremely cheerful and actually made my 4 hour drive to London and my day more cheerful. 5 stars to him!!

Smooth straight forward with no errors.nice food

Unhelpful with refunds. Let an order go through when it was closed and took me all around the houses to only get offered vouchers less then my order value. Ridiculous cusomter service

Quite slow but well made and tasty

Real issues were the cleanliness of the dining area no serviette’s dirty tables dirty floor all bins full and the toilets .

Went through the drive through at 10:58 for breakfast, they delayed us. We ordered at 10:59 and they refused us breakfast!!!! Not happy, won’t be going back. Won’t find this is Cardiff.

Drive through staff are so polite and happy food was fab to .

Very quiet on the day I visited so couldn't understand that I was unable to get a big mac as I was 4 minutes early so had to have a so called breakfast pokey little muffin by the time it came i could have had a burger

Great staff is always helpful and cheerful.

Very slow 🐌 waited over 15 minutes to get breakfast.

The place is clean. Parking is good. Food is served correctly. Staff are polite and quick. Never had any issues and they I am always impressed how organised it feels

When placing my order in the drive through I asked fir some extra ketchup. As like most kids, mine love the stuff. Instead of being told "no problem they are 10p" I was told you can't add them here to which I politly replied no problem I will order them at the next window. When I then asked for my said ketchup I was told I couldn't have any as I could only pay by card. And it was tough luck. The manager was extremely rude and threatened to call the police if I did not leave the drive through. Needless to say at this point I exploded and may have called him a few rude words. My expectations of service are pretty low for a McDonald's, but this one is by far the worst I've ever been too. I was made to feel like a criminal for asking for a extra ketchup for my child as I didn't have 10p in cash. The staff are rude and smug and we're intent to making the situation worse.

Staff thort full when cleaning outside moving water pipes so we can get past.

Great service and reliably solid and tasty food! Drive thru dinner on the way to the cinema, perfect.

Only had a small order for the grandchildren and they manged to forget to put the fruit bags in.

Awful service. Staff are very moody

Without doubt the slowest drive through in Wales!! Food and staff are lovely but my god you have to wait for sooo long at the drive through, even if the que is really short. I have been here many times and always have to wait. Food is fine but 10 minutes for a coffee with one car in front. It would literally be quicker to go to Carmarthen branch.

Because this is a franchise like a lot of others they can charge what they like, even for the little sauce pots, whereas most give them to you

Long wait! Focusing on deliveries rather than customers in store

The staff are very helpful especially young Will he wiped everything down for us even the play area for the children thank him please

Went with partners grandchildren. Not mycup of tea.

Food was hot and tased as though it had been freshly prepared. The apple pie is a bit hit and miss. Today, it was warm, not hot, and they have taken the time sticker off the package, so you can't track the use by time. It was very busy-pleased for the restaurant, but there was no one monitoring the disposal of rubbish and clearing. Hence, it was piling up. I know they will say they were short staffed or very busy, and I'm sure there will be a reason these are just my observations.