McDonald's in Wiltshire

Disgusting! Chicken McCrispy ordered. Mayo had quite obviously gone off and tasted like vomit. Flagged a member of staff, they said manager would come and see me. No one appeared! My son and I left feeling quite unwell. Healthy meals at home from now on!

Just don't bother, food is often cold by the time it gets to you with poor service from the seemingly incompetent staff. On several occasions I've had to wait more than 45min from ordering until getting my food and in more than one instance the order wasn't even correct! Drive the few extra minutes to Melksham's branch for decent service.

Waited over half hour for food. Then the chips were ice cold. Massive queue s d no food coming out. Terrible service.

Really poor service at this McDonalds, last 2 visits we queued for ages at the drive through, before being directed to the car park where we waited ages for our food. There seems to be plenty of staff, but organisation is perhaps lacking? It’s certainly not FAST food!! The service always used to be good, won’t be visiting again anytime soon.

Not sure I trust the hygiene, as every time I've been in the floor is slippery with a thick layer of grease, so unsure if they ever clean that grease off or if it gets greasy again quickly. I don't think it would comply with health and safety.

For the first time, I’ve had to request a refund after waiting an hour and 15 minutes for my order this evening. The entire restaurant was complaining, sending back cold food, including burgers…without the burger inside! They should’ve stopped orders, as everyone was after the same thing - a refund.

The restaurant was filthy and the food took almost 50 minutes to arrive. When we did get the food, half the order was missing and all of it was cold.

Absolutely disgusted with this store all the staff are rude and when we finally got our food it was stoned cold the chips were raw and the whole order was completely wrong when they brought food it looked like it had been dragged out a bin. When we rang to make a complaint they didnt even care all they said was that they were short staff so they may as well close early. We had no apologies about the food or refund

We had McDonald’s delivery. Don’t expect it to be perfect but half our order was missing. One child was left without their happy meal and my friend was also left without her burger. Food that did arrive was cold and soggy. Avoid.

Terrible service! Came in today half hour after it opened, seemed very understaffed! Drive thru was shut so I had to come in store, I waited 15 minutes for one coffee and all I could see was the so called manager on their phone and hardly doing any work at all when there was clearly orders to take out, not a great start to the morning on my way to work

Overstaffed by the 'no-hoper' school leavers with less than zero interest or any customer facing skills whatsoever. Gormless individuals with no concept of customer service or what they are lacking. They got the order wrong at the drive through, so i went into the store to get it rectified..stood there for what felt like an eternity before getting served. I returned a second time on the same visit to return a big mac due to lack of cheese...yeah, i know, no massive deal! but their response was to place a limp looking slice onto the food and hand it back...when i said that frankly this looked 'a bit crappy' they agreed, then didn't seem to know what to do next! I politely suggested a replacement and they then agreed and went back to the 'kitchen' to get a replacement. they returned a while later with the same burger and another slice of cheese on top, this time slightly melted, although the rest of the burger was now cold by this time. They then failed to understand where they'd failed. P*** poor training and leadership. Too many people stood around doing sod all and basically looking like the feckless morons they are......but no doubt i'll get criticised for stating this fact, in case I hurt someone's feelings!

Cold food. Missing items. Wrong itemes Poor customer service.. it looked like sombody had a bite of the burger.

Avoid the drive thru unless you like taking lucky pick on what you might get for your order. It should be a simple concept but obviously beyond them

Another orfer delivered to the wrong address sick of you cun ts not being able to deliver to the right house

Absolutely awful service. Food brought to car. Missing ketchup, missing drinking Mest free burger missing the veggie burger part. Stone cold. Waited 20 minutes for someone to make the drinks and the coffee was cold. Staff heard talking bad about customers and using bad language...

After a late flight from a family holiday we ordered 5 meals at the drive through. One cheese burger had no beef patty, it was just a cheese roll. The cola drinks lines had not been cleaned properly and tasted of chemicals and Fanta, no...

MacDonalds Chippenham you’ve let us down again. The drive through intercom wasn’t working so ordered at the first window at the drive through. Painless and a great service. After that it all goes down hill. Get to the second window and staff tried to give...

I had the toffee latte lots of times before and liked it. I bought a toffee latte about 10:45pm to have while driving home, but this time it was disgusting as miles more sweet so I couldn't drink it. By the time I got home...

Very friendly floor staff, reasonably quick to be served and food was great. All in all a good experience for a very busy restaurant.

Hahaha this visit was class I seen a rather large bloke fall over and the bin spilled everywhere it was a funny sight and I was laughing the McDonald’s staff did nothing but offer him a chip. Then another man who was small was angry...

Like many others have commented, the service, which was never great, is now at rock bottom. Only two types of customer are now dealt with in a, timley(ish) manner. Delivery drivers and drive through. Inside is now just crammed with delivery drivers, all just abandoning...

Absolutely horrendous experience. Had to throw most of it away. Chicken strips were raw, chips were undercooked, burgers cold, drinks flat. And an item missing. I would have taken it back but was so busy it would have made an already bad expirience even worse....

My local McDonald’s and has to be the worse in the uk Very slow Rude Unhelpful Wrong order Will turn you away even tho your half way through drive through Cold food No Ice So many problems avoid if possible

We visit this McDonalds regularly and it’s got worse and worse. Service is appalling , slow whether drive through or inside. Nearly every time we go they don’t have milkshakes, they often don’t have McFlurry or ice drinks…. Last 2 times they haven’t literally had...

Awful, blood on the burger bun!!! See images… horrified to see blood on the burger bun, check your food before eating 🤢

Took my son for a treat this evening. Went through the drive-thru, got to the window and was asked to wait in the car park so we did. 15 mins later still no food so I went in. Was stood at the counter for ages...

Good service from the staff, male in white shirt very friendly and helped me sort out my order. I ordered fries no salt from here before that were not of good quality and he offered to replace them free of charge on top of my...

Absolute Rubbish , if you want cold food and your sauce thrown at you . Go here 👌 Unprofessional Staff , that are more interested in entertaining the teenage lads in the restaurant rather than actually doing her job. When she asked if I wanted...

I ordered at drive through, was told to wait in layby and wait. So i did ,20 mins later i got fed up waiting so i went in it took ages to get anyones attention. I saw what looked like a manager and i told...

Soooooo slow. Attend weekly and it never gets better! Shocking service! I’ve sat at the service window for over 15mins waiting for a milkshake…

attended yesterday evening and there was a chap working the floor (i think his name was Regan) who is an absolute credit to this business. Was very friendly, continously proactively offering to remove empty wrappers from tables, and was very quick to grab me a...

Drive through. Two chicken nugget meals for kids, no dips offered. No serviettes given, no sugar for coffee. The fries cold and not cooked properly. The staff are full of youngsters jabbering to each other rather than focusing on customer service. No sign of any...

This young lad was so helpful. He was very happy and very clear when repeating my order back to me. He also wished a brilliant day and for someone so young he really made my day happier.

Bought four sausage and egg muffin meals only one hash brown in bag and just a bun in one of the muffin wrappers. Drove home and couldn't go back because breakfast had finished and the rest of the food would have been cold.

It all began a few days ago in the fine town of Bath i was on a night out with the gents we had all been exhausted from the excessive and compulsive hunger after a great celebrational occasion we rode the train into Chippenham and...

Every time we visit this McDonalds the Coke is ALWAYS flat. We keep giving it ‘one more go’ but it’s no different. I’m not sure what they’re doing to it to make it flat as there is literally NO fizz at all. I’ve heard they...

These guys never give me my salsa dip with my cheesy bites. Sick of paying for stuff and they just forget to give it…

We can only get McDonald's with uber eats because of were we live and we don't drive. Everytime we have ordered they have forgotten something. Once or twice you might be able to forgive but its happend so often that uber eats will not refund...

My car wouldn't start after I finished my drive through meal, leaving me stranded in the car park at closing time. The staff were lovely, and did everything they could to help me out whilst I waited for the AA. Aiden in particular really helped...

Two times in one week, terrible service...parts of orders missing plus cold half filled boxes of fries. Drinks only half full with no ice. Waiting for 25 minutes doesn't link with 'fast food Poor young apprentices sent out with cold and half fulfilled orders are...

So after the 20 minute wait for food as deliveroo drivers all got priority the fries were all stone cold and had no seasoning. The standard nuggets cold and chewy and the new katsu ones came with no katsu sauce. The drinks had coffee lids...

Despite it being the busiest I have ever seen it, on a rainy dark Lockdown day, the service was excellent.

Good service through drive through and food was hot and on time! It’s McDonald’s so never 5 star but ok

This restaurant is terrible. don't trust they have included all of your items ordered. Honestly speaking i found twice they missed my menu items on take away. It's not matter of money but too much inconvenience and irritating. Call the Chippenham McDonalds there response was...

What a wonderful lad! Perfect service and so cheerful and polite .. a pleasure to be served by him! Order was exactly right. Can’t praise him enough. Wish all staff were like him.

Used the app, tills crashed and was then charged twice for food I didn't receive. New order made and was wrong! Food was cold and dripping in grease! Avoid at all costs! Now expected to return to get a refund! Disgusting service! If I could...

Absolutely discussing the service is so bad the lady manager couldn't care less that the foodata was cold and 3 tables complained about cold food and nothing was done about it. The place is shocking don't use it . They need to short the staff...

Went through the drive through waiting for 10 minutes in the Que just to be told the tills went down and we have to come into store making me late for work

Very good for when you are in a speedy mood. If you are feeling down and need something to eat in the go this is again the best place to have a cheeky meal

This place is so hit and miss that it’s becoming a joke. Today’s visit consisted of undercooked chips and a cold burger. The chips were what I would call defrosted soggy and hard to chew. Who is doing the quality control.

Stopped here for a break from the motorway. Service was good and thwas quiet and food was to a good standard. Cleaning certainly lacks in this restaurant all the tables were sticky ands the toilets were not very clean either.

they need to bring back plastic straws. we need plastic instead of cardboard. they go soggy within seconds and they disinntergrate. we end up eating the straws because they end up going soggy in the drinks.

yummy yummy, food was great staff were happy and me liked it, best of all the milk machine worked, i am defiantly going back!

Double cheeseburger 🍔 and chips Cheese burger was just chucked in wrapping soggy and lukewarm And fries 🍟 cold

This maccies is definitely the worst around. The coke always tastes awful, flat and tasteless and the food is repeatedly awful. Just a poor example of a McDonalds, much worth travelling down the road to melksham for edible food

Visited with Grandchildren for lunch. Service good, food good. Fairly busy. Friendly and helpful staff.

Service from staff was the best I’ve received in any Mcdonalds. Greeted with cheery smiles and staff more than eager to assist. Food came quickly and tasted great. Can’t wait to revisit!

As the drive thru was busy went inside to order and collect. Although there was not a queue inside I waited ages for someone to take the order and then a long time to get the food. When I looked inside the bag I found...

Sadly my wife loves McDonalds food and this one is our closest. I avoid it when I can but sometimes convenience wins out. This branch has got our last 10+ orders wrong with items missing or something wrong. Drinks, always dips and often whole burgers...

Come on everyone, you surely don't expect top class al a carte food from McDonalds do you? You know what you're getting as did I. Average food which is convenient. That's all.

Used the drive through, very busy, waited for food to be prepared while cars behind were beeping as took so long. No where to park as only few spaces that were all full up. Won't be coming here again.

Absolutely awful. Staff move in slow motion with an upside down smile. Service is so slow and when you do get your food you will fine items missing. 3 times ordered a bacon Big Mac, 3 times arrived without bacon. Drive threw order delivered without...

Absolutely disgusting! Ordered a veggie wrap only to take a bit to find out it’s chicken. Wrapping is the veggie wrap label correct with veggie wrap written on it so how the he’ll does it end up with chicken in it!!!!’ They were lucky it...

Took over 20 minutes to get my coffee. Not a particularly busy time of the day either. New touch screen ordering system appears to be a waste of time. Employ more people. I wasn't the only one waiting. Shocking service in today's day and age.

How difficult is it for a hot drink to be handed over hot? Was everybody served lukewarm coffee this morning, or did mine sit around until it was almost cold before being handed to me? Unfortunately I didn’t try to drink it until I got...

I went to the store this morning as I thought it's the last day of the year and I wanted to get my team breakfast. Came back with the order and realised items were missing so I called the store and was told I have...

Burger was so sideways it looked like a very hungry cattipiller. This is all so not a one off thing it a continuous thing that happens

Several of us ordered separately, hoping to finish off our gig evening with a tasty salty snack. HOWEVER. Our dips, arguably the best part of the meal, were FORGOTTEN. NINE in total. Horrific. My grandchildren will hear of this. Minstrels will sing songs for years...

Visited this particular McDonald’s a lot in the past but had to actually write a review after our last visit. So slow I had to make a complaint to our server and manager. 25 minutes for a tiny order at a so-called “fast food” place...

Absolutely shocking, I live literally 2 mins away and go here roughly 1 or 2 times a month. Every time they take roughly 20mins to complete order and then 50% of the time they forget something! I walked up today and by the time I...

Stale, cold fries - the pic below is of the 'large' portion we ordered - um seriously! The service and food is inconsistent - hardly what the McDonald's brand aims for.

We visited this morning on a bank holiday Monday and went through the drive through, firstly the girl couldn’t get her till to work and on ordering a simple large hot chocolate and large toffee latte we were given a large latte and a half...

The service here has never been fantastic, but since the refurb they’ve brought in new staff and nobody knows what to do. Service is slow, food is poor. Training should have resolved this but it’s been months and it’s no better. It’s bank holiday Monday...

Friday morning 6.50. Few cars in drive thru Order bacon roll with brown sauce and a coke. Got to pay window. Is that a bacon roll or a breakfast wrap. Get to collection window. Got drink sat there couple of mins. Can you park in...

Don't use this one very often. Never seem to be enough staff, always a queue that moves slowly. Self order doesn't seem to help. Drive through is not too bad though. Chippenham branch should take a leaf out of Slough Retail Park branch's book. Happy...

I visited this McDonalds for take away. I placed the using the order points now common in most McDonalds. I customised the order for one Big Mac by asking for 'no pickles'. After an a long wait the order was served. I took it back...

Once again NO McFlurries and NO milkshakes. Disgusting. 24hrs, that’s a laugh they’ve never got anything Four visits, four times dissatisfied.

Had wraps, coffee and fruit bag a few times recently and very good value and efficient service Just wish cleaner wouldn’t walk around with dirty cloth in hand and hang about chatting to people she knows! Refurb has increased popularity and can get busy but...

New layout Is good, always busy which must show something. Restaurant clean and tidy, food served quickly.

First visit since the refurb and really disappointed. New computers are slow and clunky. Opted for table service and waited 10 mins for food - restaurant was half empty! Fries arrived cold and stale. New decor is really busy and not an inviting environment.

Simple really! Bought the family of 7 in for lunch. New refit has made the shop smaller and more crowded. Computer ordering system that requires 2 or 3 taps to work! Computers on tables meaning people stay twice as long and tables don’t free up!...

I often stop here in passing on my travels, it may be conveniently located but the food and service has always been poor to average. It is having a refit and we can only hope that a new building hopefully with completely new staff will...

We use this McDonald’s quite frequently and 4 out of the last 6 visits there has been no ice cream or milkshakes which is totally unacceptable. Once I can except but to have the same issue continuously is bad management. I have also found that...

dont go here evey time i go here the service is so slow its painfull i have been 3 times now every time it gets worse...my advice is go to morrissons cafe up the road..

Used drive throu, staff extremely rude once Home realised half order missing! This McDonald’s has really gone to the dogs get staff who actually have manners!

Every time I have been to McDonalds in Chippenham recently, the ice cream machine isn't working, which seems to be an issue everywhere!! What the hell. . . . It's a bloody ice cream machine???? McDonalds sort it out!!!!

We have visited the Bath Road branch on a number of occasions and the standard of the food is excellent. The staff are all young, and are all enthusiastic and most helpful and will bring your food to you happily. We have been there when...

We recently called in at the McDonalds on the outskirts of Chippenham and had to wait over 20 minutes to get served. During this wait the queue had grown to over 30 people, in addition to the 10-15 cars waiting in the drive-in. There were...

Used the drive through to purchase a quick lunch meal. It was as expected an easy transaction. Food arrived quickly as ordered as I would expect from a fast food outlet. What can I say.......it's McDonalds and spent all of a few minutes in the...

The service was fine and so was the food. If in the drive-by it's best that everything you ordered is in the bag as sometimes they forget things.

Standard McD's really, service is patchy though and as I often go with a larger order for colleagues it often comes back with items missing, service can be slow and the parking is awful, the car park is way too small and un-tidy, The food...

Visited today following a request from my 6yrs old nephew. On entering joined a very lengthy queue to the one service point that was open, there appeared to be lots of staff behind the counter but only one actually dealing with the customers who were...

Good value with eat in and takeaway fast food restaurant located on the A4 next to the Sainsbury's superstore. We use it after a night out like fireworks parties

Quick and polite service as good as any other branch. I would say there is always a lot of staff just standing around chatting though when you are waiting at the Windows puts you off a bit when they are all staring at you

Visited the franchise at around 10:30 in the evening. Plenty of staff behind the counter (more staff behind the counter than customers in front of it. Even with all the staff it still took quite some time for our order to be ready and even...

Just driven through for a breakfast mcmuffin. The muffin was burnt. The sausage meat was burnt. How hard is it to get this stuff right?

Stopped here at half past midnight which on a night drive with three students on an emergency driving course. These students are training to serve the public in a high risk high pressure job and having a challenging evening they needed refreshment. All we wanted...

very busy but great service clean area in and out staff cheerful and talking if you wanted.its a good place to stop. parking bit short.bit awkward getting back on main road local authority mess not diner

Night staff are so bad they can't give me want I order missing half of it what is going on there I work hard all day as a chef my self making food to order like they do and I don't mess up and when...

McDonald's is McDonald's, but those behind the counter smiled, were helpful and got the order right (much better than other branches I have been to). Even the chap clearing tables was polite and appreciative. Food was typical McDonald's; coffee on the weak side, but you...