McDonald's in Wolverhampton

Always getting food wrong on the drive through sadly. This and castlegate the worse for it

Ordered takeaway, 4 burger meals and got 4 burgers and drinks without any fries. Don't even know how that happens. Why is it so difficult to get good service from McD's. So had meal with cold burgers, warm fries and warm drinks. Won't use Bilston McDonald's again. Not first time had poor service. SO ANNOYING!

Great service Food how it should be Staff friendly

Always forget things on order. Must cost just eat thousands

Good food. Don't wait forever to get it. Parking hit and miss though.☹️

The usual Mcdonalds and freindly staff

Love the food. But why have lids for hot drinks that remind me of bed pans at hospital ? They are horrid.

This place keeps missing things in our order. The other week we ordered a cheese burger as well as other things and the cheese burger just came as a bun and no burger how can you mess that up so badly? This time we ordered two sausage eggs McMuffins two hash browns and pancakes and we had no hash browns in our order. It’s seems when they are doing an order for delivery they do not care at all about checking it it’s a joke and when you go to ring the number they have on google it’s not even in service. So annoyed! Won’t use this place again

It's not too much busy, people can enjoy the time

Always check your order. Staff are friendly

Absolutely awful establishment. The food takes ages to be prepared then arrives cold and dried up, they forgot our sauces that we paid collectively £1.50 for AND specifically put on delivery instructions to not forget them.

I've ordered food from Just Eat and it's never arrived and I've never had a refund from them,

Too slow at drive thru waitin too long

Sumeet the manager was very abusing to me she is very racist obviously does not like white people and missed all my sauces after I was abused avoid white people if you don’t want to be abused will never go here again and can’t buy an ice cream after 12 and mc Donald’s stole 50 p from me for sweet chilli dip wich i never had so I’ll be in 2 morrow for the money thank you

Slow service and not verry welcoming

We ordered via mobile, the drive to their car park, paid on the car park from mobile then text where we were parked, then it was delivered very quickly to our car. Excellent. (I have mobility problems.

Awesome food, perfect sauce, and you should come here.

For someone who works at a McDonald’s we went today and yesterday, and both of the times the chips was hard, and tasted old this McDonald’s use to be really nice ages ago, and the Big Mac I had today had the wrong bun, and just looked and tasted weird.

I brought a breakfast wrap and it was plastered in ketchup after I asked for less ketchup I basically had the same and my burger looked tampered with ... don't mess with people's food you fools .

If i could go 0 i would. Not one of the best maccies to visit. Always get the order wrong whether it be instore, drive thru or on the app always something missing. Manager has an attitude problem so wheres the customer service!? Bad manners. The staff are like they don't even want to be their themselves. Loads of kids hanging around outside. Not one of my first port of calls to visit if I'm honest. Car park is horrendous, welcome to pot hole city in bilston

Charged me wrong for food added drinks up sepretly to meals couldn't be bothered to wait in queue watching the rats running about

They got my order wrong on three separate occasions. Amateurs when under pressure.

Ordered a feed the family meal deal supposed to come with 4 burgers and 2 fries 3 burgers sent and no fries sent what so ever, absolutely disgusting, charging over the moon prices and dont even get what you pay for

Ordered coffee, but had to go into the store anyway because they didn't bring sugar out with the order

The whole of my order was Stone cold could get refund and couldn't raise a complaint especially as there is no email address either NOT HAPPY CUSTOMER SERVICE WHAT A JOKE

Sunday morning on the way to a car boot, paid by app staff in a good mood nice atmosphere

Got my toffee latte wrong twice.

It's a great place and services are exceptional 😃

Food always comes cold Never bring you straws For your milkshakes And it’s been like this well over 12 months It’s a joke Sort your shit out

Can't fault it food fresh. Clean restaurant friendly staff. Fast service. Perfect.

Would give zero if possible slow waiting in drive through for 20 minutes then made to park up foods stale and cold they should be shut down worst McDonald’s in britain

fries was dry and cold drink wasn’t even filled up all the way ordered again another day waited three hours just for them to cancel my order?

Very good overall, been here many times never let me down. A good reliable maccas.

Slow and dead for rush hour miserable staff

For the 2nd time visiting bilston McDonald's, the drinks have been incomplete and vile taste..

Always has what I want fabulous, the limited edition toasted marshmallow hot chocolate and coffee lattes were lovely. I had the bbq Mc Rib. It was delicious 😋

I still waiting for my order,is about 20 min

Ed was very attentive and extra helpful, best customer service we have received in mc Donald's. He has to be praised.

I've been here a few times often having to wait in a bay for food. My order has been bought out by a young indian trainee lad his name is AJ I think its on his badge. Such a lovely young lad, with big smile on his face a and a sweet manner.

The staff always impress me at this Mcdonalds, I use the place late at night after a long shift at work. Always they are friendly and professional.

Coffee and a snack early hours, Just what was needed.

We were parked food was cold by the time we got it.

How hard can it possibly be to check items off a list and put them into a bag? I’ve never received the correct order. The level of ridiculousness is off the scale. You order latte a coke arrives, I ordered 2 meals only fries were packed. They try to blame it on the driver, but the bags are sealed with the receipt attached stating everything that’s SUPPOSED to be in the bag. It doesn’t take a university degree to figure out you’ve packed 2 items in a bag instead of 6. Useless place.

The quality of the food is not good. Hardly ever fresh. Fries are always cold and rubbery and the burgers are so dry. Will never buy food again from bilston store.

Always hot and correct my order is

Fantastic ! Place to be Good Customer Service As Well ! With big Smile.... 2024

Mcdonalds is what it is. Little slow on the service food was fine as far as fast food goes.

If I could give less than one star I would, my food not only took ages to come mine and my partners food came cold without the dips we ordered, absolutely shocking the state my fries came in, I’ve worked in hospitality myself, I understand people get busy but I have never sent food out in that state.

when ordering they mess up orders most of the time even missing out certain foods or specific orders

i like chicken have a five star

Great food, I had a Philly Cheese Stack meal with fries and a coke and they brought it within 8 minutes and the fries were warm and the burger was juicy and delicious, restaurant was quite busy but I am happy with my experience so it gets a 4 star rating!

Not much of a McDonald's user, but this place does tend to get more their fair share of people with bad attitudes, poor staff have too deal with some people who I think maybe should stay home and learn to cook instead of inflicting themselves onto the world, just sitting in your car and making a food order Is not that difficult and should lead to anyone being abusive towards the staff

Nice hot well prepared food , very quiet service, enjoyable experience for a quick stop off with three adults and two grandchildren........👌

U know u don’t need A* results to put a chicken patty in a bloody bun how on the earth do u make a chicken burger and not put a chicken patty in like how? Plus why are all staff always busy chatting away instead of doing their job how hard is it u get paid to work so bloody work. U can do ur chit chat after work or on ur break why mess up customers orders. Don’t want to work simple don’t go there to work. I’m guessing the staff never get their orders wrong. Either way u get a delivery, go in or drive thru they can never get an order right!!! Mc Donald’s really need to get some standards back in!!

Go in here most times we come to Blackpool. Very clean and friendly staff always willing to help. A good place to visit.

Shift manager Jerome in bilston is an absolute legend ,lost count of how many times he's been nice to my kids ,He just makes bilston macdonalds a happy and friendly place to eat,Top man Jerome 👍

It's McDonalds so service was fast.

No longer been doing deliveries via the MCDONALDS app for the past 1/2 months. Annoying tbh

Spicy raps coke disgusting when paying extra for sugar with it

Gave me a Big Mac instead of a chicken sandwich meal. Drive though staff was more interested in the tramp putting something under the tyre of on of the staffs vehicle! Couldn’t be arsed to put my points on my app! I always go to Maccys and this was the worst experience I’ve ever had.

Food was hot when it came to the table, the girls how was cleaning tables Sam and Lou was so pleasant to speak to , very friendly!!! Shame the Cannock Rd mackies was the same

Manager was very nice, after someone else had taken our order. Replaced quick

Avoid going at breakfast times. For some reason, REALLY slow, if with me being the only person in the line..

Ordered food was cold daughter is allergic to banana ordered a chocolate milkshake and they send out a banana one !!!!!!

Every single time we order here theres always always always always always always always always and I mean all the time missing items. Never ending missing items. Please do your job properly.

9 times out of 10 they get the order wrong. I mean how can you miss out half the order pratcially every time?! On the rare occasion the order is right the burgers are burnt or the chips are cold!

No sauce (not the free sauce) no straw no napkins didn’t send both portions of chips, send a coke when we ordered a large milkshake everytime I have McDonald’s from here it’s terrible don’t bother

Did make vast improvements over last year and they were doing the best burgers for a while. But i don't know why but the burgers have become more average again.

Mcdonalds is always great but this branch is qlways 5 star.

Absolutely terrible these last few weeks food cold missing items every single time will not be using place again

Absolutely awful - 3 large orders , food barely warm and fries completely undercooked- went right in the bin ! Avoid , terrible service all round

Been good 6yrs Since I have been to this McDonald's Bilston Food was Terrible and cheese was thicker then the Burger 🍔 And for the money they asking this days not worth it

Food was the typical mcdonalds food but the staff were great and looked like they were actually happy to be there. Order recieved very quickly and all correct

Burned food. Not fresh. I’m not happy

Had a drive-thru meal, fries were cold, remainder of meal was ok.

If only the fries had been the usual tepidness, but half cooked and partially rotten this time. Not to mention my milkshakes, I would love to review them but I got coke instead. How on earth do you confuse the 2? As for the burgers, thrown together would best describe that! Update 1, 04/06/24 well the managed to mix up the milkshake with coke again!

Do not go there, they allow beggers to sit at the pay point, it puts me off my food and don't want to go there, I took my girlfriend, and she gave the begger in the drive through a tena, if half the people did that who go through the drive through, how much money do you think they make, 400 plus a day, they make more money than any off us in 1 day, and what can I say to my girlfriend, when she thinks she's helping someone, he's not even homeless or on the streets, I was as a child, and me and my dog, ate off food and starved half of the time, and we never begged, it's disgusting and shameful, and I can't believe mcdonald's in Bilston allow it, don't go there, go els where

It's a McDonald's, it is what you expect

Kyle is an incredible shift manager who deserves a promotion

Typical McDonald's up to the usual standard for the chain. My only complaint is the parking and the one way system around the drive through. Cars going in block the way of cars coming out, so it gets blocked up and congested at busy times. I don't blame the staff. It's down to poor design, poor signage and lack of consideration and common sense from the customers.

Busy but now food is always correct back in the day a plain cheeseburger was always a nightmare to order and would always be wrong but always right now could you please get rid of all the takeaway people out the restaurants this is just so not good if you wanna sit in totally puts you off your food

Standard Macdonald's drive through

Well yesterday my partner ordered a from McDonald's High Street Bilston. NEVER GO BACK TO HERE. me and my partner and a few friends are now very ill because all from chicken nuggets, chicken big mac, double quarter pounder. We have got diarrhea and sickness bug because of this yesterday I am so greatful that my partner best friend didn't have everything separate from an ice cream and she is pregnant you should be ashamed of yourself. The chip was so cold I can put it in the fridge and they were colder the Iceland. APAULING!!!!!!!!!!!!!!!!!!!!

APUALING Well yesterday my partner ordered a from McDonald's High Street Bilston. NEVER GO BACK TO HERE. me and my partner and a few friends are now very ill because all from chicken nuggets, chicken big mac, double quarter pounder. We have got diarrhea and sickness bug because of this yesterday I am so greatful that my partner best friend didn't have everything separate from an ice cream and she is pregnant you should be ashamed of yourself. The chip was so cold I can put it in the fridge and they were colder the Iceland. APAULING!!!!!!!!!!!!!!!!!!!!

I ordered a chicken big mac, not as a meal and what I got was just two peices of chicken in three pieces of bread. I also ordered a mcspicy wich was cold, fries were also cold and stale. The cheese bites were also cold. The lady at the service window was reluctant to give out any napkins and ketchup I had to ask her three times. Not happy with the service at all.

Always check your orders 3 out of 5 times I've had to go back in to get missing items

Do not get food from here i got here at 10.25pm the drive through was empty and when I received my food it was freezing cold, what a joke of a place

They've just done this McDonald's up and it is an improvement. Much better parking and access to drive through. Some nice outdoor seating too.

Slightly grumpy server. No Biggie.

Always forget to put condiments in the bag

I ordered my food but there was this lady who served it and i had 2 coca colas but she didn’t even give me a cup holder and when i asked for it she looked at me rudely and kinda just threw it to me (Take away)

Never had bad service from this McDonalds. Very rarely ask me to park up, their click and collect is very efficient. Staff are very welcoming and friendly. Honestly I feel like this is one of the better McDonald's in Wolverhampton

Food is good but tables are dirty

Popped in for a McMuffin meal, service very good, pleasant young lady served me. Feb 21st. Still fast service and the coffee is superb for the price.

Restaurant was heaving and no spaces to sit so used drive through. Pick times carefully with this site .. it is a popular location and can be difficult from a seating viewpoint. Drive through was effective and efficient and food was as expected. It's McDonald's!

A very good McDonald's all things considered the staff all work hard and ample parking spaces

Very busy. Food good but not warm enough.

Good experience service are very helpful and friendly atmosphere

Always love a big mac as cheeky treat.

It's really hit and miss as to whether you get decent service. Sometimes, the order is spot on other times a complete mess with missing items and poorly packaged food. I think Just Eat and Ubereats must have a right game with refunds.