McDonald's in Wolverhampton

The quality of the food is not good. Hardly ever fresh. Fries are always cold and rubbery and the burgers are so dry. Will never buy food again from bilston store.

Always hot and correct my order is

Fantastic ! Place to be Good Customer Service As Well ! With big Smile.... 2024

Mcdonalds is what it is. Little slow on the service food was fine as far as fast food goes.

If I could give less than one star I would, my food not only took ages to come mine and my partners food came cold without the dips we ordered, absolutely shocking the state my fries came in, I’ve worked in hospitality myself, I understand people get busy but I have never sent food out in that state.

i like chicken have a five star

when ordering they mess up orders most of the time even missing out certain foods or specific orders

Great food, I had a Philly Cheese Stack meal with fries and a coke and they brought it within 8 minutes and the fries were warm and the burger was juicy and delicious, restaurant was quite busy but I am happy with my experience so it gets a 4 star rating!

Not much of a McDonald's user, but this place does tend to get more their fair share of people with bad attitudes, poor staff have too deal with some people who I think maybe should stay home and learn to cook instead of inflicting themselves onto the world, just sitting in your car and making a food order Is not that difficult and should lead to anyone being abusive towards the staff

Nice hot well prepared food , very quiet service, enjoyable experience for a quick stop off with three adults and two grandchildren........👌

U know u don’t need A* results to put a chicken patty in a bloody bun how on the earth do u make a chicken burger and not put a chicken patty in like how? Plus why are all staff always busy chatting away instead of doing their job how hard is it u get paid to work so bloody work. U can do ur chit chat after work or on ur break why mess up customers orders. Don’t want to work simple don’t go there to work. I’m guessing the staff never get their orders wrong. Either way u get a delivery, go in or drive thru they can never get an order right!!! Mc Donald’s really need to get some standards back in!!

Go in here most times we come to Blackpool. Very clean and friendly staff always willing to help. A good place to visit.

Shift manager Jerome in bilston is an absolute legend ,lost count of how many times he's been nice to my kids ,He just makes bilston macdonalds a happy and friendly place to eat,Top man Jerome 👍

Went through drive thru, food warm and ready, I'd ordered via the app

It's McDonalds so service was fast.

I've been here a few times often having to wait in a bay for food. My order has been bought out by a young indian trainee lad his name is AJ I think its on his badge. Such a lovely young lad, with big smile on his face a bit shy but sweet manner.

No longer been doing deliveries via the MCDONALDS app for the past 1/2 months. Annoying tbh

Spicy raps coke disgusting when paying extra for sugar with it

Gave me a Big Mac instead of a chicken sandwich meal. Drive though staff was more interested in the tramp putting something under the tyre of on of the staffs vehicle! Couldn’t be arsed to put my points on my app! I always go to Maccys and this was the worst experience I’ve ever had.

Food was hot when it came to the table, the girls how was cleaning tables Sam and Lou was so pleasant to speak to , very friendly!!! Shame the Cannock Rd mackies was the same

Manager was very nice, after someone else had taken our order. Replaced quick

Avoid going at breakfast times. For some reason, REALLY slow, if with me being the only person in the line..

Ordered food was cold daughter is allergic to banana ordered a chocolate milkshake and they send out a banana one !!!!!!

Every single time we order here theres always always always always always always always always and I mean all the time missing items. Never ending missing items. Please do your job properly.

9 times out of 10 they get the order wrong. I mean how can you miss out half the order pratcially every time?! On the rare occasion the order is right the burgers are burnt or the chips are cold!

No sauce (not the free sauce) no straw no napkins didn’t send both portions of chips, send a coke when we ordered a large milkshake everytime I have McDonald’s from here it’s terrible don’t bother

Did make vast improvements over last year and they were doing the best burgers for a while. But i don't know why but the burgers have become more average again.

Mcdonalds is always great but this branch is qlways 5 star.

Absolutely terrible these last few weeks food cold missing items every single time will not be using place again

Absolutely awful - 3 large orders , food barely warm and fries completely undercooked- went right in the bin ! Avoid , terrible service all round

Food was the typical mcdonalds food but the staff were great and looked like they were actually happy to be there. Order recieved very quickly and all correct

Been good 6yrs Since I have been to this McDonald's Bilston Food was Terrible and cheese was thicker then the Burger 🍔 And for the money they asking this days not worth it

Burned food. Not fresh. I’m not happy

Had a drive-thru meal, fries were cold, remainder of meal was ok.

If only the fries had been the usual tepidness, but half cooked and partially rotten this time. Not to mention my milkshakes, I would love to review them but I got coke instead. How on earth do you confuse the 2? As for the burgers, thrown together would best describe that! Update 1, 04/06/24 well the managed to mix up the milkshake with coke again!

Always busy as its a small mcdonalds, gets hectic, slow service. Car park gets busy as well and more so the drive thru. When you do get served it's very hot so it's fresh which is a bonus

Do not go there, they allow beggers to sit at the pay point, it puts me off my food and don't want to go there, I took my girlfriend, and she gave the begger in the drive through a tena, if half the people did that who go through the drive through, how much money do you think they make, 400 plus a day, they make more money than any off us in 1 day, and what can I say to my girlfriend, when she thinks she's helping someone, he's not even homeless or on the streets, I was as a child, and me and my dog, ate off food and starved half of the time, and we never begged, it's disgusting and shameful, and I can't believe mcdonald's in Bilston allow it, don't go there, go els where

It's a McDonald's, it is what you expect

Kyle is an incredible shift manager who deserves a promotion

Typical McDonald's up to the usual standard for the chain. My only complaint is the parking and the one way system around the drive through. Cars going in block the way of cars coming out, so it gets blocked up and congested at busy times. I don't blame the staff. It's down to poor design, poor signage and lack of consideration and common sense from the customers.

Busy but now food is always correct back in the day a plain cheeseburger was always a nightmare to order and would always be wrong but always right now could you please get rid of all the takeaway people out the restaurants this is just so not good if you wanna sit in totally puts you off your food

Standard Macdonald's drive through

APUALING Well yesterday my partner ordered a from McDonald's High Street Bilston. NEVER GO BACK TO HERE. me and my partner and a few friends are now very ill because all from chicken nuggets, chicken big mac, double quarter pounder. We have got diarrhea and sickness bug because of this yesterday I am so greatful that my partner best friend didn't have everything separate from an ice cream and she is pregnant you should be ashamed of yourself. The chip was so cold I can put it in the fridge and they were colder the Iceland. APAULING!!!!!!!!!!!!!!!!!!!!

Well yesterday my partner ordered a from McDonald's High Street Bilston. NEVER GO BACK TO HERE. me and my partner and a few friends are now very ill because all from chicken nuggets, chicken big mac, double quarter pounder. We have got diarrhea and sickness bug because of this yesterday I am so greatful that my partner best friend didn't have everything separate from an ice cream and she is pregnant you should be ashamed of yourself. The chip was so cold I can put it in the fridge and they were colder the Iceland. APAULING!!!!!!!!!!!!!!!!!!!!

I ordered a chicken big mac, not as a meal and what I got was just two peices of chicken in three pieces of bread. I also ordered a mcspicy wich was cold, fries were also cold and stale. The cheese bites were also cold. The lady at the service window was reluctant to give out any napkins and ketchup I had to ask her three times. Not happy with the service at all.

Always check your orders 3 out of 5 times I've had to go back in to get missing items

Do not get food from here i got here at 10.25pm the drive through was empty and when I received my food it was freezing cold, what a joke of a place

They've just done this McDonald's up and it is an improvement. Much better parking and access to drive through. Some nice outdoor seating too.

Slightly grumpy server. No Biggie.

Always forget to put condiments in the bag

I ordered my food but there was this lady who served it and i had 2 coca colas but she didn’t even give me a cup holder and when i asked for it she looked at me rudely and kinda just threw it to me (Take away)

Never had bad service from this McDonalds. Very rarely ask me to park up, their click and collect is very efficient. Staff are very welcoming and friendly. Honestly I feel like this is one of the better McDonald's in Wolverhampton

Food is good but tables are dirty

Popped in for a McMuffin meal, service very good, pleasant young lady served me. Feb 21st. Still fast service and the coffee is superb for the price.

Restaurant was heaving and no spaces to sit so used drive through. Pick times carefully with this site .. it is a popular location and can be difficult from a seating viewpoint. Drive through was effective and efficient and food was as expected. It's McDonald's!

A very good McDonald's all things considered the staff all work hard and ample parking spaces

Very busy. Food good but not warm enough.

Good experience service are very helpful and friendly atmosphere

Always love a big mac as cheeky treat.

It's really hit and miss as to whether you get decent service. Sometimes, the order is spot on other times a complete mess with missing items and poorly packaged food. I think Just Eat and Ubereats must have a right game with refunds.

It's always a pleasure to eat here.

Friendly staff and was clean. Food fresh and served quickly

Fresh, perfectly salted fries, had the steakhouse and it was amazing!

Over the Christmas period I decided to give McDonalds another chance on the Big & Cheesy burger following a previous bad experience at Great Bridge. I'm starting to thing the Big & Cheesy is supposed to be dry as both times I have had it, the patty has been as dry as Prince Andrews armpits, it was like eating a yoga mat. My daughters happy meal burger was not up to cop either, that was also bone dry, cooked within an inch of it's life. Two bad experiences on the bounce, not good.

Worst MacDonalds I've been to and to make it worse it's my nearest one 😞 staff are useless, food is always wrong when ordering and the security they use are rude often using bad language for the fun of it. My kids have heard this so i have had to take them out of the place so many times. Shocking.

had this burger and nuggets they were do tasty.

Fairy good macdonalds, great staff make it even better

Cold food and had burger missing .. Good job we went inside to pick up the food . If that had been online through the food would of been freezing and burgerless..

Why do big Mac burgers never look like those advertised alwaysseemed to get poorly presented burgers with fries that are only just warm and are like rubber

The manager here is very friendly goes around asking the staff and even the customers if everything is OK thats what u call a guy who cares about others its get a full heap of stars just for that guy give him a raise

Uber eats delivery food is never warm.

Disappointed. paid for 2 extra tangy tomato sauce with cheese bites and didn't receive any, didn't even receive the sauce which is meant to come with the food. Won't be eating from here again. Thanks for nothing

The fries were luke warm. Otherwise OK.

Allways have to park up at the drive thru

Poor poor poor service went to get food but when I got home the food was wrong and things were missing so i went back again checked the bag which it looked right but when i got home again the burgers was missing things then went back the following day as I wasn't going back again for a 3rd time, told them and they don't care. Bilston mcdonalds has gone from bad to worse

Like all the rest only this one had added youths hanging about inside and out.

Food always luke warm or cold when you get it.

Bilston McDonald's need to train there staff to do better

I was very, sorry extremely disappointed with the service I experienced. I ordered a double cheeseburger meal minus the gerkin and a chicken mayo and cheese. I asked for fresh fries as I was on my night shift break and expected burgers to be made fresh as they where customised orders. The fries weren't fresh luck worm at best and the chicken mayo wrapper was soaking wet the cheese burger had gerkin in. I returned to then only have my burgers we done to a poor standard over statuated with mayo and cheese burger with to much ketchup. The chef deserved to be fired and the the big lady who was on the window need firing no passion at all. I was so put off from ever eating take away again I'm done. Worst experience ever. Felt sick couldn't even eat it. Never go Bilston one go to oldbury or by the Albion ground

My voucher wouldn't go through, but the guy did it for me, very helpful..nice & clean, lady doing face painting for the children, which was popular. ...chips hot, but big Mac wasn't , just warm

The only downside was a mix up with drinks order

Good.. normally pretty quick though drive thur.. but occasionally customers service skills need to be better..

Food gets worse each time I go here! From cold, refried hard fries to not getting my order correct. Wraps dont have the right content inside them! Madness!

Not very good served cold food fries tasted burnt not very happy

The manager who works there named Jake , is honestly the most rude obnoxious person, food was cold and dry , the place is absolutely filthy dirty

I decided to give this branch another chance, had another customised order, everything correct, keep up the good work!

Your usual maccy ds. Just check your food if going through the drive through, 50% of the time they miss something

Food is pretty much always cold. Easily can tell it's food that's been left on the side for god knows how long until they just decide to drop it in someone's order. How you fail at McDonald's I have no idea. Been going on for well over year here and at Bentley Bridge.

Very busy drive-thru but moves quickly. Staff are friendly. Never had any problems with our orders.

Food has been piping hot and quick friendly service. 5 stars 👍🏼

Placed order got home had to go back as it was wrong and items missing, the manager changed our food read out our order to find out it was wrong yet again. The fries I wouldn't even given to my dog

It's McDonald's you get what you pay for

PAID FOR A MCDONALDS BREAKFAST THROUGH DRIVE THROUGH WAITED 20MINS NO BREAKFAST WENT INSIDE TO GRAB MY ORDER ONLY TO BE TOLD THEY HAVE NOW STOP SERVING BREAKFAST AND THAT THEY WILL ONLY OFFER ME A FULL MEAL! IF I WANTED A MEAL I WOULD HAVE COME AFTER 11 O CLOCK TO GRAB A MEAL. STAFF WAS RUDE AND TALKING LIKE A DIRTY CHAV NO PROFESSIONAL MEMBER OF STAFF TO SPEAK TO WHY DO MCDONALDS HIRE CHAVS THAT CANT EVEN SPEAK BASIC ENGLISH AS UPGRADE THEM TO MANAGERS POSITIONS? WALKED OUT WITHOUT A REFUND OR ANY FOOD DISGUSTING BEHAVIOUR

After ordering through the app, there was no queue on drive thru. They asked me to park up (fine, I'd rather be served fresh food). Luckily I checked my food before driving off, they had given me a double cheeseburger instead of the double quarter pounder I had pre-ordered. Also there was no monopoly game on my large diet coke. I went back through the drive through again, but of a queue this time, my 11 week old daughter starting to get restless. Lady at the first window pre-warned me that I may have to park up again whilst they make it fresh. (Fine, I don't want cold food). Arrived at second window. Girl did apologise and said she had made an error (fine, these things happen) she went away then came back with the amended order. She assured me it was fresh when I asked. Didn't bother mentioning the monopoly (or lack of) on the diet coke as I had already put the straw in it (although I didn't have any at this point) and I didnt want them to potentially spit in my drink. I'd like to think they wouldn't be so disgusting but you just never know. I was civil and understanding with the staff throughout. Arrived home and consumed my food. Burger was cold and soggy (I live half a mile down the road, so no excuse) and chips were cold (doubt they were fresh at all) This isn't the first time our food has been cold, it is 90% of the time. Numerous times (not just at this branch but also the one on Birmingham New Road) they forget to put our dips in too. Its not acceptable, especially nowadays with how much the prices have gone up! We will be going to Burger King on Bilston Road in future as we ordered from there a few weeks ago and food was more pricy but piping hot and far better value for money... As we are so local we used to eat from this McDonald's regularly but not anymore. We will take our custom to Burger King from now on!

Had a decent quarter pounder with cheese, but the fries were dry and salty, and the banana milkshake was watery and didn't taste like banana.

Fuming missed half my order & refused to help me get a refund

Your standard mcds, food arrived quickly and at expected standard.

I was in a hurry, so decided to use the drive through. Unfortunately, I was left waiting before I could place my order, then was met by a miserable cashier, before having to wait again as there appeared to be some confusion over my 'meal deal' order. Staff training in customer service is in urgent need of review.

The food was good in there and it tastes like perfection, sometimes when I order on Uber Eats, one of my items are missing or something like that, that's why I give it 4 stars but the hot chocolate tastes like water which tastes weird and the McFlurry is very good

So much for 24/7 which they have a large poster of on the building. Ordered through the app and when I arrived the place was closed. Staff just sitting around outside told me nothing they can do and to talk to customer service.