McDonald's in Carlisle

Not great, food not hot, staff can't be bothered to listen properly or get the order right.

Staff slow got order wrong after repeating twice, arrived at payment window still wrong, went to collection window drinks handed over then staff decided time for a chat whilst like non entities we sat outside at window waiting for food. No apology no explanation, poor service , food was warm not hot with too much lettuce overflowing the box the nearly warm burger had been placed in. All in all poor experience.

Food is always top notch from this branch, busy most of the time, cold inside, could put the heating on.

Had one of the 5 pound deals today, one of the worst burgers i have ever had, stone cold, flat, gross looking. Chips were hot And ok, So sick of McDonald's doing this, it was the same with my McRib a few days ago, cold, gross, raw onion that just gives everyone heartburn, They abuse their customers it's such a pity that some people don't have the self control to punnish these poor standards. McDonald's is better in most other countries but here in the uk it's just awful most of the time. They are so backwards They still Put raw onion in premium burgers 😂 shame...!, shame..! and it was more than 5 pounds also sugar tax, 🤡🤡🤡 bring back the clown McDonald's you have earned it. Restaurant! 😂 anyway They don't care, They will make billions even if i stop eating there, so sad that they have no pride and don't care about their reputation

My burger was cold and stale. Completely inedible. I used the app, and my order was brought to me. Ordinarily, I would have gone back but was pushed for time, hence ordering through the app. I threw the lot away. This is not the first time it's happened. E. Coli infested burgers appear to be the norm at this McDonald's.

Staff smoking outside with work clothes on, greasy floor, toilets filthy

Lots of parking for everyone. Clean and tidy. Can order multiple different ways. Food comes relatively fast and at good price. Staff very friendly

If I could rate a 0 I would, woman who looked like she was manger or assistant disgusting attitude, ordered 6 McNuggets with a monopoly ticket guy got the order wrong, woman took back the food and thrown it to the side and said we would have to pay if we wanted the correct order, need to hire staff who actually have a suitable attitude, wants sacking

Food was great, missing items for third order running though

Well its a maccas, cant go wrong

Missing items again, but rest of food was hot and delivery was fast

0 hashbrowns!! Everytime I order from here they always forget something, absolutely ridiculous like

Best maccies in Carlisle but average at best. Long queues all the time and very busy. But its the best maccies in town and is MUCH better than the maccies at the other side of town where there is a 30 min wait for food which is served cold.

they forgot my fries in my meal!! only refund available, i want my fries!

McDonald's is always McDonald's

Most of order missing, very disappointing.

food was cold sadly, driver was very good. delivery timescale was changed a few times

Thank you so much really nice delivery guy

Tuck over 1 and a half hour, food was cold and drinks was awful

Gents toilet out of order for 4 days in a row Had to use disability toilet Come on mcdonalds You are a major company in the UK, and you should be able to get that fixed a lot quicker

Undersized and understaffed. Routinely have to wait in cramped carpark at busy times for excessive periods which food is prepared etc. not a good experience. I try to avoid if possible

Entirely the wrong order delivered. Not the first time either. Don't know if it is the restaurant or the drivers but it's beyond frustrating and I have given up ordering now

some of our order was missing so did not receive a full meal. disgrace

Ordered plain cheeseburgers for my children in their happy meals and full of mustard and tomato sauce, nearly a two hour wait to be told the order was messed up and that is the reason it took so long. But still wrong

the delivery kept changing every 20 mins it was suppose to be here 7:50 then it changed until it delivered at 9pm the food was freezing

the burgers were cold. I mean they are never piping hot but to arrive as cold and dry as they were is rather upsetting. Quality control was not at work today.

Best check your order here before walking of, have had to return for missing order many times.

Horrendous deliver with cold and dry food. Where is the quality control??

Great place for a quick bite to eat. Nice food and pleasant staff

Driver did not speak English could not read instructions I had left food was cold driver would not take it back had to order food from somewhere else

Terrible my kids did not get there chicken nuggets or fries

Multiple items missing, food was cold, not impressed. Wont order again 👎

Always enjoy a meal and staff are always friendly

Paid for my food never even got it

Lovely food and drinks at great prices

Very clean and well managed site no issues at all and back onto the motorway quickly

Forgot most of the order, shocking service after waitng nearly an hour

The Food was cold, some bits were missing, the ice cream was melted. Just awful.

Fairly standard... But service was a little slow.

all the hot food was stone cold, absolutely inedible

Awful they only brought my drink after i waited and its not thr drivers fault but he said he couldnt do anything about it now i cant order breakfast and it was for my childs birthday and iv got to wait for a refund im very upsey

Great service,great prices parking available.

Love McDonald's but fund the service getting worse every week

Plenty of parking spaces, very clean and well maintained. Only downside was the slow service but that may have been prioritising drive through over those waiting inside.

Very clean and friendly McDonald’s

No problem with the food and service but there is a real problem with the floor. It is like an ice ring. Not sure if it's the cleaning material but it is so slippery.

Good McDonalds, fast efficient and good service

Ordered just before 9am said delivery would be 9:45. Arrival time kept changing to later and later and I couldn’t cancel the order. Order finally arrived at 10:55. Would have been quicker going for it ourselves. Very poor if we had known it was going to take that long we wouldn’t have ordered

can't fault the MacDonalds at Kingstown to be fair.

The food was actually nice, however it took three attempts to make 2x plain wraps?

Did not receive my order. ....

It's a MacDonalds and very busy so don't expect more than what you pay for.

Good deal on at the moment for £4.79 place was heaving due to kids off school for half term.

Delivery was good. Only thing is the food is never very hot from McDonalds.

Please train your staff the idiots can’t fully cook fries

An hour late and the order was missing items

missing some bits but understandably busy no doubt

I would say that it was crowded, but the service was very fast, much RESPECT, bravo 👍

Didn’t get what I ordered was missing 2 x large big mcmeal and extra fries!!!

Missing 3 portions of fries and choc milkshake was a vanilla

No ice in the drinks ? Problems ordering with the app

One of the best McDonalds we've been too. Ridiculously busy at the time of visiting, but the store was clean, staff friendly and the food fresh and fast! Well done thanks.

Once again part of the order is missing.

Stopped there when going on holiday

half of the order was missing again

Value for money isn't the best also went in for a coffee only just over half full not impressed

My phone is on silent automatically as I’m up early for work so no notifications I went to to sleep then I wake up to a bag of cold McDonald’s on my doorstep I’ve waisted £17 on food that I didn’t receive it was just left on my doorstep

Very disappointed in the food all of its cold and there onions on my plain burgers and my autistic son now won’t eat his dinner and McDonald’s is his favourite!!

The food didn’t arrive and i want a refund or some food sent out because I payed for it and it didn’t tern up

Typical mcdonalds menu, in my case hot drinks, cleanliness and service.

I ordered 2 lots of fries and I only got one. Normally, they forget to send the ketchup, but this time it was worse and I ended up having to cook some chips...

Great food and friendly staff very helpful

missing chios from order never get it right

Every time you eat at a McDonald's, an angel loses its wings.

We waited completely still in the queue for 20 minutes, and when we got our food they'd given us the wrong items, all of which were stale and didn't have any sauce or lettuce.

food always spot on from Kingstown McDonald's. Great delivery's also. always on time.

Extremely disappointed tonight as I’ve waited for more than an hour and a half having called McDonald’s, to follow up my concerns, however when it arrived is really really cold. Very poor, very disappointed and a refund is required..

They missed stuff of so I had to go inside anyway to tell them that's why I don't like the drive through amount of times things aren't there and not worth going back and kids crying so had to give them something out of mine thought pick up point would better but better if you sit in less hassle if they get it wrong

juice was next to nothing left and order is cold what a disgrace waiting a hour for this

Probably the best one of the M6 and opened until 1am, our saviours for coffee

Food missing - 3 lots of fries and a fruit bag.

driver didn't give me my happy meal

Great fast service highly recommend 😊

Delivery driver super friendly and helpful

Last time we were there, everyone had to park up and wait for food. Basic beef patties are very small now. Food was almost cold when we got ours. Won't be going back.

Horrendous service, went through drive through and was directed to an over full car park. People having to park out in the road and still taking more orders. Waited nearly 20 minutes. Then another 5 minutes to get out of the car park due to cars everywhere waiting for their orders. Drive home and find they have given me a totally wrong order. Place is a joke

Didn’t receive fries AGAIN!! Ordered a meal and no chips, no additional chips and no sauces for the chicken and nuggets. Why is there always something missing??

Every time I have gone the food and service has been good, in other places sometimes they forget things or the potatoes are cold, this has never happened to me.

Very nice Mäckes, well-coordinated team 👍

Food was freezing cold and poor quality eg wilted lettuce, it was as if it had been sat for ages.

Never turned up said it was nothng to do with them once it leaves the place wouldn’t give number for the driver this also happened second time in a row now McDonald’s lady Rude don’t recommend it

I didn't receive my order and said that it had been delivered but it was and it was for my kids thunk this is absolutely disgusting and won't be using just eat again I only hope I get a full refund.

Burger badly put together so can’t eat it with your hands!

Everything about this McDonald's was terrible. 95% of my food was still frozen. I caught a glimpse at one of the cooks in the back, he was sort of bald and he was just dossing off, not even doing his job. Please never come to this McDonald's. To leave on a high note, though, the chicken nuggets were spectacular, good job, bald man.

The courier was rude and almost broke my front door

half of my order wasn't delivered

One of the biggest mac d in Carlisle. Located near Kingstown

The food didn’t even arrive and nothing has been done about it not happy at all absolutely useless this app is

Grandchildren said meal was not as good as usual...fries undercooked and not salted!

Ice cream melted & food not hot , waited 1hour for delivery