McDonald's in Carlisle

Disgraceful service asked for salt and sweetener, was told they had no salt and was handed 4 satchets of sugar. Utter incompetence and downright lies. Pathetic.

Sometimes they forget items if using just eat app

Ever wondered what a deep fried tramps sock taste like? We'll look no further. Food was as horrible as expected. Keep down the low standards guys 👌

Ok when you sit in but when you get a delivery its cold qll the time they need to stick to in house as delivery is rubbish

Breakfast wrap was stuck to the box and fell apart while trying to eat it, what I could eat was barely warm and looked miserable.

Avoid ordering a delivery. They use Uber Eats who left our order uncollected for over 30mins. The whole order took over an hour and it arrived stone cold and was inedible. went in the bin and Uber Eats said their service was ‘reasonable’.

I thought I'd give Maccies a go after avoiding it for many years. Ordered a Big Mac and fries. Took one bite of the burger and binned it. It was like eating dry, salty cardboard. The styrofoam container the burger came in would have tasted better. The fries weren't bad but a bit limp. Customer service was rubbish - my food sat on the counter for 10 minutes before my number showed up on the screen. I can cook far better burgers and fries at home for a fraction of the price, and have them hot and fresh.

Very busy, but did not wait long for my order. Great staff.

Staff smoking outside with work clothes on, greasy floor, toilets filthy

When busy u can't get parked up other wise just an average maccys

How can you mess up a quarter pounder , so dry & bun all over the place . As for the request of no lettuce or pickle on a big mac , was saturated with lettuce . Shoddy at best . Disgusted 2b honest .

As I've said many a time it is fairly average.... As in sub standard

Everything good apart from them putting pickles when I said no pickles

They forgot our chips and when we asked they bought them and they were cold not good

went there Monday evening 9:15 ish, I ordered an ice cream Or not sure what is the McDonald's name, an Oreo pie limited edition and an apple pie, this is my 2 months dessert treat as I am on diet, so that's actually saying everything made me so excited to have this, my order number was 000, lol made me even smile, the lady's by the counter were so friendly, and nice professional, I choose one of the nearest table by the counter, nothing can be wrong, did not move any chairs or anything, I finished my first pie and some ice cream, and a lady came to me, you know not the pretty and friendly, the Karen type butcher lady,, she said I am on wrong table because this is closed down etc etc, I decided to leave, I left the ice cream and pie there for her, not sure what was her goal with this, coming there and insult customers, as I said I choose one if the closest table to the counter, no sign or anything,, I did not make mess to be honest i understand she doesn't want to be there late evening, but can you please leave the customer alone when they eat, just don't needed,, lam so disappointed to be honest but probably was a sign not to have dessert and keep my clear diet, she probably think she is the queen of McDonald's or she is at home, I called this generation gap problem, not her fault,

Stood for 25 minutes waiting for order it was on board as preparing. Eventually went to the counter and asked why it was taking so long, food had been on counter didn’t shout number or put on board. Food was cold. Second time that has happened there, won’t be back to this outlet

Not the greatest service You could be the only one waiting to give your order and staff would be busy doing their own things or dealing with drive through during the evening I was waiting for 15 minutes before my order was taken.

Today at 6.30 in the morning I went to the drive through Kingston/ Carlisle. Asked for a breakfast roll with only egg and cheese. No sauce. Nothing else. I order as a meal with a flat white and hash brown. I specifically asked twice as I usually do , cuz I’m sick and tired of mistakes…. I even said for the third time no tomato sauce, cuz I was seeing it on the screen. I was in the motorway when I realised that my breakfast roll was full of tomato sauce. I phoned immediately. Someone answered and when I explained what was it just hang up the phone… after that I called and called and called no one would answer… til finally they took the phone of the hook! I’m gonna persist and complain. This is no way of treating a customer. People are incompetent and on top of that they rude as well cuz they couldn’t deny it. I highlighted time and time again what I wanted. Ridiculous! I’m gonna take the time to file a complaint cuz I think this is way out of disrespect! I just called again. A lady comes to the phone, pretending she couldn’t hear me… and not surprisingly hang up in my face again. I asked to folk to a manager. Yes. I have to go there personally and file a complaint . Mc.Donalds should have high standards for their staff. This is totally unacceptable

Never get the order correct when there is 3 or more items

food never seems hot just tepid

Wrong order left , won’t use again ever

All good , great for a motorway one.

cannot fault Maccies. it is what it is.

can't fault the team at Kingstown in Carlisle. always prompt delivery. can't understand the negative reviews. always happy with the service.

As always they forgot something off our order and I stupidly didn’t check until we got home.

Awful as usual. Order was wrong and cold. No ketchup in bag despite ordering chicken strips. Shouldn’t surprise me as its same every time i go

Very poor hygiene safety practices. Literally watched a member of staff sticking her nose in my meal to sniff it. Went straight in the bin as I walked out! Completely disgusting doing that Infront of customers.

Busy McDonald's but quick a curate service with fresh food.

Exactly what you would expect from here 👍🏻

Order was mostly incorrect. Have had to place another order. I realise this is courier error and not the fault of McDonald’s.

Made a complete cock up of my order, not actually complaining as they gave me twice what I'd ordered and then some.

missed out my drink the food was cold it was plain it was horrible worse mcdonalds ever, gave the driver a tip and didnt even check too see if my order was right. Disappointed and chocked on a piece off chicken and didnt have a drink by my side.

everything was cold when it arrived we pay for warm food not cold it will have to be microwaved when you spend £30 on food you expect it too decent.reall not happy at all.disgusted.

Not great, food not hot, staff can't be bothered to listen properly or get the order right.

Staff slow got order wrong after repeating twice, arrived at payment window still wrong, went to collection window drinks handed over then staff decided time for a chat whilst like non entities we sat outside at window waiting for food. No apology no explanation, poor service , food was warm not hot with too much lettuce overflowing the box the nearly warm burger had been placed in. All in all poor experience.

Food is always top notch from this branch, busy most of the time, cold inside, could put the heating on.

My burger was cold and stale. Completely inedible. I used the app, and my order was brought to me. Ordinarily, I would have gone back but was pushed for time, hence ordering through the app. I threw the lot away. This is not the first time it's happened. E. Coli infested burgers appear to be the norm at this McDonald's.

Had one of the 5 pound deals today, one of the worst burgers i have ever had, stone cold, flat, gross looking. Chips were hot And ok, So sick of McDonald's doing this, it was the same with my McRib a few days ago, cold, gross, raw onion that just gives everyone heartburn, They abuse their customers it's such a pity that some people don't have the self control to punnish these poor standards. McDonald's is better in most other countries but here in the uk it's just awful most of the time. They are so backwards They still Put raw onion in premium burgers 😂 shame...!, shame..! and it was more than 5 pounds also sugar tax, 🤡🤡🤡 bring back the clown McDonald's you have earned it. Restaurant! 😂 anyway They don't care, They will make billions even if i stop eating there, so sad that they have no pride and don't care about their reputation

Lots of parking for everyone. Clean and tidy. Can order multiple different ways. Food comes relatively fast and at good price. Staff very friendly

late and chucked about , fizzy juice all over food .

If I could rate a 0 I would, woman who looked like she was manger or assistant disgusting attitude, ordered 6 McNuggets with a monopoly ticket guy got the order wrong, woman took back the food and thrown it to the side and said we would have to pay if we wanted the correct order, need to hire staff who actually have a suitable attitude, wants sacking

Did not receive an item and refused a refund will not be ordering again terrible customer service

the set a time and then changed 2 times it's not right it was my sons tea

Order was delayed. Arrived cold and with items missing.

Food was great, missing items for third order running though

Well its a maccas, cant go wrong

Missing items again, but rest of food was hot and delivery was fast

0 hashbrowns!! Everytime I order from here they always forget something, absolutely ridiculous like

Best maccies in Carlisle but average at best. Long queues all the time and very busy. But its the best maccies in town and is MUCH better than the maccies at the other side of town where there is a 30 min wait for food which is served cold.

they forgot my fries in my meal!! only refund available, i want my fries!

McDonald's is always McDonald's

Most of order missing, very disappointing.

food was cold sadly, driver was very good. delivery timescale was changed a few times

Thank you so much really nice delivery guy

Gents toilet out of order for 4 days in a row Had to use disability toilet Come on mcdonalds You are a major company in the UK, and you should be able to get that fixed a lot quicker

Tuck over 1 and a half hour, food was cold and drinks was awful

Undersized and understaffed. Routinely have to wait in cramped carpark at busy times for excessive periods which food is prepared etc. not a good experience. I try to avoid if possible

some of our order was missing so did not receive a full meal. disgrace

Entirely the wrong order delivered. Not the first time either. Don't know if it is the restaurant or the drivers but it's beyond frustrating and I have given up ordering now

Ordered plain cheeseburgers for my children in their happy meals and full of mustard and tomato sauce, nearly a two hour wait to be told the order was messed up and that is the reason it took so long. But still wrong

the delivery kept changing every 20 mins it was suppose to be here 7:50 then it changed until it delivered at 9pm the food was freezing

Best check your order here before walking of, have had to return for missing order many times.

Horrendous deliver with cold and dry food. Where is the quality control??

the burgers were cold. I mean they are never piping hot but to arrive as cold and dry as they were is rather upsetting. Quality control was not at work today.

Great place for a quick bite to eat. Nice food and pleasant staff

Driver did not speak English could not read instructions I had left food was cold driver would not take it back had to order food from somewhere else

Terrible my kids did not get there chicken nuggets or fries

Multiple items missing, food was cold, not impressed. Wont order again 👎

Always enjoy a meal and staff are always friendly

Paid for my food never even got it

Lovely food and drinks at great prices

Very clean and well managed site no issues at all and back onto the motorway quickly

Forgot most of the order, shocking service after waitng nearly an hour

The Food was cold, some bits were missing, the ice cream was melted. Just awful.

Fairly standard... But service was a little slow.

all the hot food was stone cold, absolutely inedible

Awful they only brought my drink after i waited and its not thr drivers fault but he said he couldnt do anything about it now i cant order breakfast and it was for my childs birthday and iv got to wait for a refund im very upsey

Great service,great prices parking available.

Love McDonald's but fund the service getting worse every week

Plenty of parking spaces, very clean and well maintained. Only downside was the slow service but that may have been prioritising drive through over those waiting inside.

Very clean and friendly McDonald’s

Good McDonalds, fast efficient and good service

No problem with the food and service but there is a real problem with the floor. It is like an ice ring. Not sure if it's the cleaning material but it is so slippery.

Ordered just before 9am said delivery would be 9:45. Arrival time kept changing to later and later and I couldn’t cancel the order. Order finally arrived at 10:55. Would have been quicker going for it ourselves. Very poor if we had known it was going to take that long we wouldn’t have ordered

can't fault the MacDonalds at Kingstown to be fair.

The food was actually nice, however it took three attempts to make 2x plain wraps?

Did not receive my order. ....

Good deal on at the moment for £4.79 place was heaving due to kids off school for half term.

It's a MacDonalds and very busy so don't expect more than what you pay for.

Delivery was good. Only thing is the food is never very hot from McDonalds.

missing some bits but understandably busy no doubt

Please train your staff the idiots can’t fully cook fries

An hour late and the order was missing items

Didn’t get what I ordered was missing 2 x large big mcmeal and extra fries!!!

I would say that it was crowded, but the service was very fast, much RESPECT, bravo 👍

Missing 3 portions of fries and choc milkshake was a vanilla

No ice in the drinks ? Problems ordering with the app

One of the best McDonalds we've been too. Ridiculously busy at the time of visiting, but the store was clean, staff friendly and the food fresh and fast! Well done thanks.

Once again part of the order is missing.

Stopped there when going on holiday