McDonald's in Braintree

Somehow the food has improved however I'm not a fan of the new fitout it's made seem cold and clinical.

We had table service and the girl that brought our food was polite and friendly. Our food was nice and hot. When leaving I gave my tray to a young man who was cleaning trays.

Unfortunately not a great experience at all. Only ordered two happy meals for my little ones after a busy day and waiting near 10 minutes at the drive through. There was no one infront or behind us… to then be given the food after the wait and all of it was freezing cold and not fresh at all. While waiting no one acknowledged us to say sorry for the wait they were all jsut standing and leaning on the sides chatting away to each other.

Congratulations Braintree McDonald's. Consistent. Consistently awful. £50 for a moderate delivery for 3 people. Cold soggy chips that even the dogs wouldn't eat, cold wraps, milkshakes with no straws, no serviettes and quite frankly it was appalling. You never have got any order right. What is SO difficult? Anyway, we won't have that experience again.

Lovely staff and good food. My boy loves it! ❤️

Cold fries that tasted like they had sat for ages. Burger had so much ketchup I had to scrape it out. Cup was half full of ice

Called in this morning around 0645, place absolutely stinks of sewage, walked straight back out again. Obviously a problem with drainage. Totally wrong that a restaurant can trade like that.

At the time I went 4am it was chaos they didn’t seem to have any clue,it looked like the employees were just dumped into a war zone there was also confusion in the car park as people were still thinking it was 24hrs which I don’t think it is anymore getting to the food it was probably the worse McDonald’s experience I’d ever had, the burger was barely warm and the coke was flat and not that cold Sadly the rare McDonald’s I have and look forward to didn’t make the grade

Not great Unhappy workers when busy

Service was fast, the food was cold to the point when coming home I had to microwave the food

the 🍔 were very nice 🍟 could of been hotter/crisper the 🍌 milkshake and 🍎 juice were really nice

Ask for five chicken selects, they gave me four. If this establishment can't hire staff that can count to five then god knows how this place is still standing. How on this god given earth can't mcdonald's workers get a simple order correct.

Look at the picture - how can someone put that top on the bun and not notice!!

It's McDonald's, you know what you are going to get and know it's overpriced now. They will get your order wrong and it's not so fast anymore.

Fast service, great quality of food, friendly atmosphere ♡

Ordered through the Deliveroo app and you only sent 1 of the 2 meals. Good thing I ordered a double cheeseburger as an extra else I'd have had nothing at all. Useless.

Not much parking and can be difficult to get out of the street at the round about as busy junction

This is a pretty good Mcdonald as they come, staff are friendly and service is pretty quiet, unless it's busy which is to be expected. Shame they got rid of the tablets as my boy enjoyed them when we sat inside.

Need more carpark spaces, other than that it was quite clean even during busy times.

i got my order today and i asked for a dip by one of the staff. she rolls her eyes along side huffing and puffing with an answer of yes. i’m very disappointed with the service i received today.

Got burgers 🍔 fairly quick. I had to wait for apple Pies for quite a while. Noticed they use a red mop and bucket for toilets to clean kitchen areas, very unprofessional

Disgusting food! Do everyone's health and palate a big favour and stay closed after lockdown! Oh no, you've run out of milkshakes! Good, that's less people that are going to get diabetes and become obese!

Don’t order from these people they don’t check the order before sending it out plus they don’t even give you. The drinks that come with the meal unless you go up there for them. completely and utterly disgusted with the service of these people will not be coming back

The staff are very friendly and helpful. Normally no coffee in the lattes

Exactly what you'd expect from the golden arches

Food was mid however forgot my chicken jockey minecraft adult collectible toy I will be contacting steve

Now, we got there very early, but I was rather disappointed 😞.....for starters, the toilets were very dirty, both, male and female toilets, my husband said it" smelled rather bad", lady's loo the cubicle flooring was sticky!!! Inside the food preparation erea looked a wee bit chaotic, the whole seating erea was freezing 🥶 😳, it was warmer outside then indoors...and that was at 7am .....no, we won't go there again....

Took a long time to bring the food out. When we did receive it, the burger was cold.

Awful location, frequently causes traffic on the main road and will be waiting half hour to go through the drive through. Not enough spaces and half of these are taken up by delivery drivers.

What the hell is this milkshake that has been delivered to me? This is not a milkshake this is chocolate foaming shit in a cup. Disgusting

Disgrace! I’ve ordered 1 cheesy back flatbread, 2 Dbl Sausage + egg McMuffin, 1 ketchup wrap, 1 sausage egg McMuffin, 4 pancakes and sauce, 1 mighty ketchup muffin, 3 hash brown, 2 mini Oreo’s, 1 large tea, 1 medium strawberry milkshake, 1 med sharmrock shk and 2 medium ban shk. All apart from 4 pancakes has not turned up obviously with the state of price of things and everything ordering this for my family was a treat and to be left disappointed and like this has really annoyed me and made disappointed in you guys in being an established organisation I trusted. Please could I have a full refund for my order! Order no FC4A8

Wow the garlic and cheese bites are strong. Worst part of this is the car queue which blocks the entire rd and causes roundabout disruption.

All fine and what you would expect from Maccers

Awesome McDonalds! Always get hot food here and great staff!

They didn’t pick up like what the sigma

Please avoid this branch, bad hygiene twice i was sick 🤒 diarrhoea and vomiting a few months ago. This weekend my Son was also ill. Poor service not clean. Avoid. Will not purchase their again.

Staff friendly and helpful, most efficient McDonald's I have ever been to

Always busy…always have to wait or park up for the food, but what can we do we have to go through this pain for the love of it…mmmmm Big Mac n milkshakes

This is our main McDonald’s, eating-in is always nice and pleasant atmosphere. The only big problem is the town has outgrown the restaurant. The car park is far too small during lunch or dinner time. Queues for drive-thru is a nightmare too. Their toilets are cramped. Sometimes click & serve isn’t available and they never seem to have caramel frappe available.

Did a home delivery, food arrived Luke warm and the drink was spilt so ended up with no drink. Later the evening me and my friend and I were both sick and were mainly chicken nuggets and selects coming up with all the batter they come coated in. Based on recent reviews, there is obviously something wrong with how the place is storing food correctly once cooked, and that shows that there is a problem. This is the first time I have done a home delivery from mcdonalds due to price difference to instore, and unfortunately, I will not be returning again unless it is for an ice cream on a nice hot sunny day.

Unless you're going during peak times the food is often just warm, not hot, especially their nugget meals. Special instructions for food are often ignored/forgotten. Food is messy, it looks like it's literally thrown together. Carpark is a hangout for boy racers. Not our first option for McDonalds, Maldon is better.

Staff incapable of packing the right items in an order, two weeks in a row they've missed entire meals from our app delivery. When questioned, managers are unhelpful and condescending, stating the bags are weighed - despite half the order missing, inferring we are making it up.

Meant to be 24h, so why are you shut? If there's a technical problem, turn the bloody sign off 🤬

Yet another mindblowingly grotesque offering from the gates of hell in Braintree.. Usual slop served up. Food looked like it was put together in a cement mixer, given CPR by a sumo wrestler..then arrived colder than a penguin’s beak..

Sitting in McDonald's braintree on a Saturday evening and it's absolutely freezing inside. The air-conditioning is throwing out cold air, it's terrible.

It's McDonald's and a reasonably good one so gets a three. Not as efficient as they used to be, food is not as good as it used to be and significantly more expensive. This one is just on the A120 as you head out of Braintree so is very convenient if you are travelling from Colchester to Stansted or vice versa. There is another just before Stansted but tricky to get to so I would go with this one. It's also right next to Freeport shopping village on ideal if you want something on the way in or out. It's ideal location though does mean that it can get very busy and the nearby roundabouts are a bit of a headache. I wouldn't go here at dinner time just to visit Macdonald's. It has a drive through, restaurant and order to car. All the usual stuff and toilets in side. What more couple you want!

Possibly one of it not the worst McDonalds I’ve ever been too. Rude and ignorant staff, crap service and crap food. Would never ever recommend anyone go there. KFC far superior.

Some staff are lovely, others are utterly rude.

Seriously? Just ordered via just eat, it’s not their fault, how in the name of simple instructions do you manage to fail to pack the double quarter pounder that formulates the meal with the chips and the drink you are packing and just send the chips and the drink?? How can anybody manage to construct enough words in sentences to make it successfully through an interview and not manage to remember the burger?? IN A BURGER JOINT!!! The whole order process is - What burger do you want? Do you want fries with that? Do you want a drink with these? How do you manage to pack the fries and the drink and forget the burger?? Honestly. I despair.

Good McDonald's, staff are always helpful when we go in there. Fairly quick service.

Staff greet you at the door and are really helpful 5 star 🌟 🌟🌟🌟🌟

Great staff here and food tastes fresh and better than other branches.

This review was originally 1 star but they have upped their game recently well done! 👏🏻

We tried ording from the app for delivery and it doesn't work all it keeps saying is placing your order and then preparing your order and then it then cancels the order

It 2 miles from my house turned up a hour late food was stone cold I payed £30 for all I can say was crap. All went in the bin. DO NOT ORDER FROM THIS BRANCH. DIVER WAS RUDE ASWELL.

Must be the worst McDonalds in the UK! Slow service, followed by half the order missing and what we did get was cold!! Tried calling to ask the rest of the order and no one answered! Avoid at all costs

Absolute joke, supposed to be fast food but I’ve just been in and it’s taken half an hour for 6 chicken nuggets which weren’t even warm

Just a pity the App will not work!

Rubbish food greasy dont understand no cheese in a burger they put extra cheese. Staff rude when trying to explain the problem and mangers have the same attitude

Love coming to this restaurant, but coldest day of the year so far and the aircon is stuck on the coldest setting it seems. Will bring a blanket next time 🥶

DO NOT EAT HERE! Several times McDonald's haven't given me all my order & McDonald's won't give me a refund on those items as I drove away! It's a driver through. So tried delivery through app, the food was stone cold with milkshakes melted SEVERAL times. Was utterly disgusting that we couldn't eat it. McDonald's & Uber eats are both refusing refund. Parking and getting into McDonald's can be a huge problem. My autistic child has issues with food and this is his occasional treat but has caused him so much upset. So many nice places near by. I'm so disappointed in the lack of customer service 😔 On top of this they rarely have milkshakes and mcflurries as machine broken. It's the worst place I've ever received food from

McDonald's was lovely. The staff were friendly, polite and helpful. The food was great. We did order our ice creams at the same time as our main meal but asked two different members of staff for them not to come out until we'd finished our meal. Well they did arrive at the same time as our main meal but the young man put them in the freezer for us until we were ready. The toilets were only big enough for two people to be in there at a time. The parking was like the American style, at an angle, which I like. There were disabled spaces and a time limit of 90 minutes. I will definitely recommend it here and will return.

Perfect haven for families. Lovely atmosphere due to happy children

Please send the person who packs the food in drive thru bags to some reading lessons, so they can actually include what you order

Served me the wrong drink and ice cold nuggets, I’ve never been served hot food that cold before. I’ve attempted to contact the restaurant 5 times and they won’t even pick up the phone. Disgusting service

Pretty bog standard McDonald's, you know what your getting but as McDonald's go a very nice one just stopped there on the way home, clean and nice.

Took 20 minutes to get 4 items through the drive thru. Went in and they couldnt find the order. Staff are incompetent.

Saturday evenings are always manic, but yhe staff are always helpful and patient. I use the app to pre-order and i think the staff are appreciative of that. If there is ever an issue, the Manager sorts it really quickly.

This McDonald's is not 24hr. Been here on 2 occasions past midnight and they always say "the systems down".

Chips are cold. I've now lost count the amount of times they forget something from my order. I haven't noticed until I've got home. Ridiculous place. Don't bother with this place use the one in borham

Screens filthy, they're the things you touch before you eat food. Eewww. They all need to got back to human service.

Good put stop near the shopping village. Difficult to find the access road due to traffic queues.

Pretty good in the overall scheme of McDonalds- Hot, fresh and usually pretty quick service.

Always busy here , fast service.

Good service but can you please make sure that fries are always kept fresh not stale? There should be recommended amount of time for the fries.. say to cook fresh ones every hour and discarded the old ones… always have FRESH fries

All time favourites. Affordable and convenient.

served Cold food and a poorly wrapped Special order, hot chocolate with cream, waited so long all cream had melted and sunk to bottom of cup. Asked for replacement and the manager told the server to just rearrange it all in the bag, so we received a squashed cold special order: The manager made it clear they were short staffed and kept moving people from allocated stations. revisit a few months later, cold unsalted fries and half a cup of milk shake. Not going back, wish I had taken photos now.

Lovely staff, friendly and helpful, food as you expect it to be - perfect for ASD individuals who like sameness and can rely on this all over the country.

Cold food as always at busy times but the staff are pleasant

Even though I asked for hot chips they were srved cold

How miserable can your staff get? I don't know if it's because we didn't use the app or bacteria filled dirty self service screen but the two staff members who took out order them brought them to the collection point were as miserable as sin. Impatient when getting the correct change and when asking for salt. Customer beside me asked the staff member if they could change a £2 coin as to get a "poppy". She closed the till and said no the till is shut now. Cheer up for god sake.

Might aswell close down! What on earth are they selling nowadays? Disgusting

As a child you would always beg for you to go in to a MC Donalds, and the odd time she would let you, well for me I would want to stay in the car or go home, love the food (who doesn't?😁😁) but it's when you go in there, the noise of 5 year olds screaming over who gets the tablet. For me, I've had my orders mixed up a couple of times, but they were very forgiving and gave us the right one. For the people who like to sit in, don't go here. Otherwise it's amazing

Forgot half our order had to come back

We had an awful experience today - there were only 2 clients in there when we arrived. Unfortunately all the tables were filthy and messy, sticky and full with rubbish. Even the floor was dirty - spilled coke and juice all over the place. I had to clean a table myself because no one paid any attention where we were going to sit. Food tasted bad, like it was just warmed up but not fresh. The salad, the tomato and the onion have had better days - they looked quite exhausted from being waiting for so long someone to order them. Awful experience. The people behind the till looked sad and it was obvious they didn't care much. While waiting for our good I could see the mess under their counter - plenty of rubbish, chips on the floor, oily bags and packaging. It looked like it hasn't been cleaned recently. Awful service which brought an awful atmosphere. My little one was so disappointed!! I would never visit again!

Both chips and 1 burger was stone cold and 2 items missing from order, tried to call and spent 10mins ringing through

Waited 45 mins for 4 meals which half was missing. The food items we got were so cold! This store seems to be going from bad to worse.

Went through drive through and when I got home I found that half my order was missing tried to ring and after ringing 3 times and waiting for 3 minutes each time no one answered. Really disappointing

Its macdonalds, what else is there to say, I got exactly what I expected

Allways short one product from my order.

Early breakfast as I have is alright as hot and already prepare, only problem for lunch and diner time was God awful, sloppy burger and fries gone stone cold 🥶. Car park space are very awkward to get in space even bloke don't understand how parking like French people way, what an ungrateful day 😑 Definitely top worst fast food place. K.

Its was ok. Staff pleasant as always. Food pretty standard for a Mc D's. Not too long a wait through the drive through and order correct. Whats not to like 😊

Burgers slapped together and a total mess. Giant ques at drive through.

Drive thru payment wasn't working. Their fault not ours. Had to wait quite a bit but they gave us the food for free in the end.

Food was bland, tasteless and undercooked

Went to drive through, quick and easy

Always a good time with the kids.

Had the mc rib Hardly any onion in it and chips were cold, toasted marshmallow latte, tasted just like a normal latte.

if i could leave half a star or less i would. i have ordered a delivery twice and on both occasions had to wait over 2 hours to once receive stone cold food that had clearly been waiting around for ages and on the other occasion not received any food at all. we never receive any sauces with our meals when they do by some miracle arrive. Any adjustments we make i.e no pickles etc are never met either and the chips are always stale. the restaurant never answer the phone. staff seem unbothered and rude when complaints have been made in store. please never order from this mcdonald’s again we certainly won’t be and i hope it closes down because it’s so bad and unorganised in the front of house department i hate to think what it’s like behind the kitchen. 0 stars

The last two time's we have called in here, drive-through just to get a couple of lattes and both times they have got it wrong. The first time we got latte but with some sort of flavour which didn't ask for. The second time we didn't even get a latte we got ordinary coffee disappointed 😞 to say the least. God knows what we would have got if we'd ordered food.