McDonald's in Braintree

Forgot half our order had to come back

We had an awful experience today - there were only 2 clients in there when we arrived. Unfortunately all the tables were filthy and messy, sticky and full with rubbish. Even the floor was dirty - spilled coke and juice all over the place. I had to clean a table myself because no one paid any attention where we were going to sit. Food tasted bad, like it was just warmed up but not fresh. The salad, the tomato and the onion have had better days - they looked quite exhausted from being waiting for so long someone to order them. Awful experience. The people behind the till looked sad and it was obvious they didn't care much. While waiting for our good I could see the mess under their counter - plenty of rubbish, chips on the floor, oily bags and packaging. It looked like it hasn't been cleaned recently. Awful service which brought an awful atmosphere. My little one was so disappointed!! I would never visit again!

Both chips and 1 burger was stone cold and 2 items missing from order, tried to call and spent 10mins ringing through

Waited 45 mins for 4 meals which half was missing. The food items we got were so cold! This store seems to be going from bad to worse.

Went through drive through and when I got home I found that half my order was missing tried to ring and after ringing 3 times and waiting for 3 minutes each time no one answered. Really disappointing

Took 20 minutes to get 4 items through the drive thru. Went in and they couldnt fond the order. Staff are incompetent.

Burgers slapped together and a total mess. Giant ques at drive through.

Allways short one product from my order.

Drive thru payment wasn't working. Their fault not ours. Had to wait quite a bit but they gave us the food for free in the end.

Early breakfast as I have is alright as hot and already prepare, only problem for lunch and diner time was God awful, sloppy burger and fries gone stone cold 🥶. Car park space are very awkward to get in space even bloke don't understand how parking like French people way, what an ungrateful day 😑 Definitely top worst fast food place. K.

Its was ok. Staff pleasant as always. Food pretty standard for a Mc D's. Not too long a wait through the drive through and order correct. Whats not to like 😊

Its macdonalds, what else is there to say, I got exactly what I expected

Went to drive through, quick and easy

Food was bland, tasteless and undercooked

Always a good time with the kids.

Had the mc rib Hardly any onion in it and chips were cold, toasted marshmallow latte, tasted just like a normal latte.

if i could leave half a star or less i would. i have ordered a delivery twice and on both occasions had to wait over 2 hours to once receive stone cold food that had clearly been waiting around for ages and on the other occasion not received any food at all. we never receive any sauces with our meals when they do by some miracle arrive. Any adjustments we make i.e no pickles etc are never met either and the chips are always stale. the restaurant never answer the phone. staff seem unbothered and rude when complaints have been made in store. please never order from this mcdonald’s again we certainly won’t be and i hope it closes down because it’s so bad and unorganised in the front of house department i hate to think what it’s like behind the kitchen. 0 stars

The last two time's we have called in here, drive-through just to get a couple of lattes and both times they have got it wrong. The first time we got latte but with some sort of flavour which didn't ask for. The second time we didn't even get a latte we got ordinary coffee disappointed 😞 to say the least. God knows what we would have got if we'd ordered food.

Food just warm, building freezing staff obviously unhappy working there

Ordered a delivery via the McDonalds app. Paid for extra patty, opted for no cheese. Burger arrived, no extra patty and with cheese also stone cold. Complained via McDonald’s app, yielding nothing. Rung store number 4 times to no avail. Shocking service and unfortunately not the first time. Staff in store obviously pay little to no attention to orders especially around requests to hold certain ingredients. The risk for allergy / dietary restrictions is insane because of poor staff attention.

Extremely busy and the car park is to small,

They are all the same selling the same food in a corporate defined environment. No different from any other mcdonalds.

If you have learning difficulties, I would suggest working here as you would fit in well with the rest of the employees

Best McDonald’s in uk 100 time better than London one very fast service hot food really shock us staff is very good very clean 100/100

Most unreliable place to get delivered EVER!!!! Over 2 hours and still waiting for delivery… and ofc the phone can’t be answered either. Waste of timeeee

Good service but a few times the food hasn't been up to scratch.

Got to be the worst slowest McDonald’s I’ve ever been too. Never have milkshakes. Here’s an idea clean the machine daily then you can serve shakes daily 👍

This is one of the worst mcdonalds in essex. You will wait a age to get your food and it will either be wrong or cold. How can fries be chewy? Far better to go to the other mcdonalds on the edge of chelmsford as you get hot food and actually get what you order. How there is such a huge diffrence between the two i have no idea maybe the frachise needs to start working it out Tho big shoutout to the older lady who hands out the food at the window always smiling always super happy and friendly

Absolutely terrible. I order a double bacon burger, fries and a strawberry milkshake. The burger was stone cold, squashed and not even wrapped properly! The bacon was rolled up into a ball and splattered on the burger with not a speck of ketchup or mustard in sight, I wouldn’t even give it to my dogs. The fries were cold and lacked any flavour and the milkshake was already liquid, I also paid extra for a ketchup packet which must of pulled a magic trick to disappear from this meal. I’m not off to order a Pizza Hut as their food and delivery is always 5 stars

This has happened on 18th of September 19:30-20:00. I have ordered customised Big Mac, where I have added some extra sauce ,onions, cheese and bacon. It was quite busy, everyone could hear a manager/supervisor, screaming inside of the kitchen how everything wrong was at the time. I did get my big Mac with the portion of chips and mid choch shake ! After eating second and the third, I opened the box of Big Mac, where I was about to see an unpleasant surprise ! On top of the burger, there was beef patty, slice of cheese, and some lettuce ! It looked extremely appealing, and I felt like someone just took a piss out of me ! After addressing the issue to the staff, this was quickly rectified, however to a standard Big Mac ! After showing the ticket with changes, poor guy was making one second time ! However that doesn't change the fact that the gesture which has been showed by the kitchen first time, shows that they deeply don't care to your customisation of the meal, moreover the kitchen staff just expressed their ignorance and lack of respect to the guest which has paid it's money, just to be served a "clown" burger ! It has to be made something here as I can see many breaches coming along, only by this example !

Twice in recent weeks I have ordered a drive through and the order has been wrong. First, no straw with a milkshake and, today, no chips with the bigmac meal. Not good enough.

Ordered twice via McDonald’s app and didn’t even receive the order, can’t call the store they never pick up.

Very disappointed every time I go to this mcdonalds they always get my order wrong and there's always items missing, when trying to contact the restaurant no one answers the phone, always get told to park up for the most basic of items on the menu and when I get given the food it's stone cold, no apology from staff and quite frankly they're always so rude, won't be using this mcdonalds again be warned.

Absolutely love their sundae. It's a clean and nice McDonald's to eat in.

Food was an hour late, squashed and stone cold. Driver didn't care either, no apology, just wanted picture. Braintree MacDonald's

Usually incredibly busy and could do with a larger car park but service is good.

Disgusting food! Do everyone's health and palate a big favour and stay closed after lockdown! Oh no, you've run out of milkshakes! Good, that's less people that are going to get diabetes and become obese!

Food left on side to get cold. Had to change chips as they were cold. Must have been cooked half an hour b4. Bun a bit chewy, overdone the lettuce in burger, minimal sauce in burger, no apologies by staff, unclean floors. Don't normally use this one as use Colchester ones, but was at Freeport and hungry.

Rather disappointed today. The chips were not hot and infact had got a bit chewy. Unfortunately when I realised I couldn't go back. They had been sitting on the side I reckon too long. The spicy chicken burger was rather too crispy and wasn't as nice as I had hoped. I don't usually find the need to write a review of this nature, but it just wasn't up to the normal standard given by McDonald's A great shame.

A McDonalds is a McDonalds is a McDonalds. Like many McDonalds the car park is way too small. Add the circling cars to the constant queue for the drive thru and you have a permanent traffic jam! Once inside there are plenty of tables and it’s light and airy. Burger King has nicer food especially the chips/fries. I had the 3 for £3 deal. A tiny cheese burger, reasonable sized fries and a very fried sweet apple pie. Good value if you are not too hungry. Love it or hate it you know what to expect at a McDonalds.

It's a place to eat that don't change taste or surroundings it is MC D

Food was poor, fries where like cardboard. Cheese burger not much better. we ended up putting it into the bin. Disappointed 😞

Not happy with my order as it was wrong i orderd a big mac large fries large hot chocolte which i didnt recive the hot chocolate to be given a bottle of water insead which is not even close to what i had ordered and garlic bread dippers and as i tried on muliple occasions to call the store to get it fixed no reply at all this is my first and last time ordering from yourselves

Dirty place. Needs a good scrub. Food typically Mcd, s. Kids loved it.

Foods ok if you actually get what you order. Don't usually have something on our list. Car park is awful too.

Mcdonald not as good as it use to be

Long wait from drive through and when chips arrived were not hot and were the most non cooked chips ever seen.

Every time soggy chips they bash them out in a hurry. One of the worse local essex Mcdonalds for quality of food normaly looks like my burgers been chucked in the box from 10m away. Its busy always but thats when quality control goes out the window and you get chips that look they where just shown the fryer and put out lol.

Uncooked chips, when asked which dips we would like at drive through, we find none get put in the bag anyway, so you have to go in to get them (why do drive thru's do this!?), the burger was ok, but go to kfc or tim hortons next door, much better! The car park is unfortunately a bit of a nightmare at this location too, but it's in a high traffic spot.

Avoid only because of traffic and massive lack of parking, you try and park in the KFC and cut through the bushes..

It's one of the better McDonald's I've been in but I've really noticed lately service has slowed down at all McDonald's if you go inside.

Took our two grandchildren there Saturday late afternoon. Unfortunately our youngest 3 year old was violently ill - I wanted to express my gratitude to the staff when I explained the problem particularly the young girl on the cleaning team who without hesitation took control of the situation and cleaned everything in a flash. She was truly awesome thank you.

I went through the drive through this morning. Staff were friendly, order was wrong and not what I asked for. However, when driving away my car broke down. I pulled around the corner and a staff member helped me out and checked the car. He was on litter duty, so a huge thank you to that man!

I have ordered the food for my lunch expecting at last an hour late it’s been 2 hours still waiting trying to contact the store no response as well wasting time and money never ever order again

Worst McDonald’s in Essex, ordered prior to going to the airport - waited so long I had to ask and the food was cold. Just terrible service, we returned after the holiday to try again - 01:00am again ordered waited so long we left, and went to another location to eat. Avoid avoid

Terrible, will definitely not be stopping here again, very poor chicken wrap meal

To long waiting for collection in the morning for car service one person take order after going to nex window and give to me my food

Honestly don't understand how this place is still open the food is disgusting and they never get one thing right on the order, you order 4 of the same burgers and they are all wrong. Just a waste of time and money

Worst mc Donald’s I’ve been to, couldn’t even get my order right and missed most of the food

Only ordered a mcplant and fries and had to wait 10min but food was warm no napkins. MC plant was not a MC plant struggled to find a parking spot. Very bad do not come here no matter what!!!

No milkshakes, no frapes, wrong food order aa usual. Not been for ages as it was rubbish, thought I would give it another go. Won't be visiting again.

Mcdonalds at Braintree never has frappe drinks or thick shakes most days you cannot get ice cream mc flurry, always out of stock

Do not order delivery from this McDonald’s - virtually every time I order they forget items - drinks, dips and today the fries from a meal. And you always have to put the food in the microwave because it’s stone cold. Today is the last time I order from here. Food and service is far better at the McDonald’s on regiment way, about ten minutes down the road.

Not sure what has changed but food seems to take longer to come out these days meaning at busy times the drive thru is rammed. Chip portions are ALWAYS smaller than the displayed image.

No complaints food was as expected and staff were friendly.

Great service fast and efficient drive through.

Ordered my food of mcdelivery and I was missing part of my order and when it was delivered The bag was open so I assume my delivery driver has eaten part of my order and this is totally unacceptable

First of all McDonald’s toilet always have skid marks in it,they forgot my Big Mac meal bare in my mind I didn’t have enough money for dinner and my kids were hungry and the meal was £35 as that’s all I had on me I’ve been on the phone for about half hour now trying to get a refund but they will refuse to answer main thing is my kids are fed but me my self am starving so I am fed up with this place.

Awful. Had to wait ages even though there loads of staff. At one point the management were laughing at a young lad who must have new for getting an order wrong. Quite shameful

Who can resist occasionally a mcdonalds breakfast.We love it. Unfortunately the prices are escalating.

Ordered food for delivery… the order arrives missing half of the order, chips tasted like they needed cooking and what did turn up was cold. Total rubbish!!!

A friend and I just ordered for dinner and it was cold went it arrived they sent it out by bike we live the over side of town😡 This isn't the first time

Worst MC Donald's Eva always forgets something. Everyone in Braintree says it

We ordered table service, let's just say our "server" wouldn't be out of place at a funeral!!! Miserable is an understatement for her! Other staff were lovely.

Terrible food staff was shocking Chips were cold

I couldnt find a way to contact the store or a way to complain directly to the store. My order wasnt correct and already had got home. Order number: 159. Received mozzarella balls instead of 5 chicken select. Which must be a huge price difference. How does the store deal with this if you do have a incorrect order? Please can you provide a contact number where complaints can be sent to.

Always a smile and food always hot

Every Time I place an order, either via online or drive thru, food is always missing...

The customer service is really bad, This lady was very rude and racist towards me, apparent I can’t be having any sauces only if I have a meal, but I had 4 burger with my order. Never going back there again

Was abit busy at the drive thru but service was still fairly quick. Maybe because of the Fries Code event. Manage to win a Cup of Porridge for the next time I visit.

Food is quick and tasty. Staff are always efficient and make the whole process easy.

I accidentally dropped the table service number on the floor and some rude woman slammed my banana milkshake on the table in anger

rude woman slammed my mates banana milkshake on the table as he accidentally dropped the table service number on the floor

Food and coffee were very good. Tables were clean

Classic McDonald's. Restaurant a little small but the drive through worked all okay

It's a drive through, know what you are going to get

Flippin'eck the muffins are hardly even there ffs they are sooooo small it's almost laughable. Don't waste your money it is NOT value for what you pay. Friendly helpful staff, fast service and ample parking

Strong candidate for the worst mcdonalds in the country, staff are very rude, orders always wrong. Even when taking orders back they get it wrong again. Everything seems like too much effort for them. The orders are printed in front of them and they get it on screens these days so how they can get basic instructions wrong is baffling.

A Big McMistake! I recently had the misfortune of visiting my local McDonald's, and let me just say, it was an experience I won't soon forget—no matter how hard I try. As soon as I walked in, I was greeted by the smell of deep-fried dreams and regret. First, the service. Oh, the service! I’ve seen glaciers move faster than the line at McDonald's. By the time I got to the counter, I felt like I’d aged a few years. The staff looked like they had just returned from a war zone, their faces a mix of confusion and exhaustion. My order was taken by someone who seemed genuinely surprised that customers were actually there to order food. Now, let's talk about the food. My Big Mac looked like it had been assembled by someone playing Jenga blindfolded. The patties were so thin I wasn't sure if I was eating a burger or just a warm salad with bonus bread. And the fries—oh, the fries! They were colder than my ex's heart and just as salty. The highlight of my meal was the soda, which was the only thing that met my expectations: it was wet. Bravo, McDonald's. You've nailed hydration. The ambiance of the restaurant was a delightful mix of sticky tables, screaming children, and a soundtrack of beeping fryers and broken dreams. It felt like a dystopian future where the only sustenance left is mediocre fast food. Overall, my trip to McDonald's was an unforgettable journey into the depths of culinary despair. Would I go back? Only if I was desperately in need of napkins and everywhere else within a 10-mile radius had spontaneously combusted. Two stars, because hey, at least they got the order right this time

Worst mcdonalds in the whole country. Don't bother going unless your desperate and starving!

Food took over 20 minutes to arrive and burger looked like it had been slapped togather by a 6 year old.

Chips are always half full when delivered. Have to order more to make up full portions. Management do not care about complaints made to them!

Ordered food for grandchildren. Flailed to arrive and unable to speak to anyone to follow up.Would not recommend as really poor service .Will not use this service again

Had really awful experiences here recently. Hardly any chips, longer than average waits and on occasion missing items. Have not complained as never notice until getting home. Given that a McDonald's for our family is not in excess of £30 I really do expect better. I would recommend driving a bit further and going to the one 10mins up the road (Essex Regiment Way).

They never frappes most of the time my daughter has to go to other places 😞

Like most McDonald's it was fast service and delicious food.

Nice Breakfast meal, fast Service.

Mega disappointed Sold out of milkshakes - all flavours Sold out of McFlurry's Probably other things, but only went in for mcflurry for me and milkshake for hubby

Bugs everywhere, in the restaurant and toilets

Ordered the Mc sloppy with Extra cold chips and a Milkshake tonite The new extra value meal