Mcdonald's in Bath and North East Somerset

Maccies Bath is in an absolute state. Likely understaffed, consistently highest wait time of any maccies I’ve ever been too. 30 minutes sometimes for a simple order. Machines are always broken too. Other than that it’s a bog standard maccies.

Doesn't everyone love McDonald's? I know I do 💕

Waited 2 hours for our family takeaway order, but when we called for an update, it turns out they never took our order in the first place, even though it was paid for via Deliveroo. Disgusting. Family went to bed hungry that night.

Nice big restaurant plenty of seats upstairs and a few downstairs. The service is a bit slow when it’s busy but it’s a city centre McDonald’s that’s expected. There’s a disabled toilet but it’s not kept locked under radar key so it gets abused and the toilets upstairs are pretty gross and stinky.

Why do the kitchen staff not wear gloves when making food? No wonder I have diarrhea every time. . .

Ordered veg deluxe with extra cheese. No cheese at all. Paid extra for cheese but they did not add it. So please check your order before receiving it.

Useless staff missing orders out then giving attitude when they realise their mistake and throwing my food at me

This was a lovely macdonalds the ataff were so friendly and talkative. Very clean

Ordered a breakfast at 8:22am didn’t get my food till 9:02am, then to my disbelief the order was incorrect! The place wasn’t exactly busy. Staff seemed more interested in gossiping and wondering round aimlessly. The management team here seem to lack discipline of staff it’s a complete shambles. No wonder less people go to McDonald’s as it’s not fast nor cheap anymore so what’s the point of it ??

Painfully slow service with staff aimlessly wondering around rather than helping serve the ever growing backlog of orders. When you do finally get your order it’s regularly wrong, especially if you order a McCafé hot drink and the food always seems worse than at other McDonald’s locations.

Where to start?! Waited 40 minutes for my order which wasn’t right… the frappes were only half done (they hadn’t been blended) … after telling the worker this they then gave me attitude and it took for me to tell them that I know they’re not done because I work in a McDonald’s for them to go and fix them. There was only one member of staff with a hair net on. No aprons in sight. Jewellery everywhere!! What is this? A family barbecue? I’m worried for the hygiene of this place. Upon checking the order we found that a burger and a dip we had paid for was missing. Surely they would get an order right with having 40 minutes to do so? I am shocked at this “restaurant” . Will definitely not be returning. Disgraceful.

Ordered a delivery through uber eats, not sure what I was thinking, the burgers and chips had been sitting around for at least 40mins as I tracked Uber delivery!!! Absolutely revolting!! Wet, soggy inedible rubbish!! Another multi national company ripping off the public!! Never again, totally disgusting!!

By far the worst McDonald’s I’ve ever been to. We waited far too long for the food, with everyone crowded round waiting in one large huddle. Everywhere was dirty with rubbish left on tables, overflowing bin, bin bags full of rubbish left out. The toilets were dirty too with no toilet paper. Just awful.

Bought a few things today after work as I was starving, ordered food easy yet when I received sed food th manager looked miserable as sin and also just chucked my food on the counter. Chicken mayo was squashed and looked like someone sat on it. New manager needed.

DO NOT ORDER A DELIVERY FROM HERE OR LOWER BRISTOL ROAD AS THEY STEAL YOU FOOD AND MONEY AND THEN SAY THEY ATTEMPTED TO DELIVER BUT NO ONE WAS THERE. I ordered from them to deliver my son his lunch and have it delivered to his work place in moorland road, I tracked the driver right to the shop but he did not deliver the food. When i eventually spoke to a person rather than a machine I was told that as the driver (I have his details) attempted to deliver a few times but no one was there, my son works in a shop that is open 7am-6pm so there is always someone there. So not only did my son not get his delivery they have now stolen my money as they have refused to issue a refund

Never known such a dire McDonald's. 23 minutes for a burger and McFlurry. How?!

I have ordered a delivery from this branch 5 times over a period of months and not once have I actually received my full order. There is always either a burger or nuggets missing I don’t understand how you can fail to bag a burger or nuggets on an order of 2 large meals. Awful service, food is always cold when delivered not one positive experience

It’s McDonald’s what do you expect

Delivery was late, food was cold missed an item from my order and no sauces! So disappointing

Missing items, incorrect items, pretty poor.

I ordered double big mac meal and only got a single and was stone cold also fries cold aswell

Brilliant driver couldn’t do anymore to help

right drinks I don't know the food he delivered but it wasn't MC donalds

food wasn’t warm, hash browns were soggy and flatbread was cold

Absolutely appalling service meals pilling up lots of staff no coordination we waiting 40 minutes for a big mac 2 cheese burgers and a mcflurrry. We asked after 15 minutes where our meals were as the people we were with had their meals already and had started eating. We were told anothet 5 minutes after 30 minutes I finally saw our meals on a tray they disappeared out the back and sat their for 10 minutes I assume waiting for someone to do the mcflurry. At which point my husband had gone past the point of no return and expressed his concerns to one of the employees. Who then brought us our meals by which time it was too late. Suspecting our meal would now be cold he requested a refund. Went over to Burger King across the way and ordered a different meal and received food in 5 minutes of order. Minus a mcflurry of course. Mc Donald's in Bath was a shambles no one knew what they were doing someone serving food but next minute sweeping and not washing his hands in-between. Just no delegation or senior leadership, totally out of their depth when it's busy. For a fast food establishment Mc Donald's was anything but that day. I don't understand why they were serving food out of sync of the ordering system.

Never arrived after hours of waiting

where do I start lol . ordered 2 cheese burgers and 2 mayo chicken from the saver menu - but got 1 cheese burger and 2 mayo chicken burgers . 1 bacon mayo chicken burger and 3 mcspicy burgers. happy days right ? no lol can't eat spicy food so the mcsoicy burgers went in the bin . food was perfect though .

Never gets delivered from Macdonalds!! The map is terrible and doesn’t have my postcode in the right place

cold chips and i didn't receive the ketchup I ordered and this has happened before

Waited for over an hour, for the food to be completely stone cold

Another CRAP takeaway. Poor service.

Right in the centre of town, good amount of seating upstairs. Friendly and helpful staff. Not to be eaten too regularly. You will gain an enormous amount of weight! I only enjoy it once a month or so now, and usually just and item or two off the saver menu. Cheap and cheerful. I'm sure the meals are getting more and more expensive. Good for a snack. Apparently one of the hamburgers has got as much sugar in as a cake, so best avoided in general!

Food cold missing chips no sauce ridiculous

a big thankyou to whoever put my food together. It was perfect 👌. And thanks to delivery driver who arrived 5 mins early - so everything was nice and warm

Food was freezing cold and drinks and chips where split everywhere couldn’t use the straws and the bag split

Bag was split drink was spilt food was stone cold very unhappy

delivery was great but order was missing cheese burger, this is the second time so won't be ordering from them again, gutted !!.

They are so slow at delivering orders that you eat the food cold

Always late stone cold food not a good service driver at the restaurant for a hour I don’t think so

Rubbish everywhere, bins full. Stuff don't want to do anything so we have to clear table. Also they are very slow.

half hour late, ordered a mac chicken and a big mac, got 2 big macs and both fries were missing.

Driver was excellent, food was missing items

1 hour and 15 minutes late Burgers looked like a child had made them everything was stone cold

Good food with very fast service, the environment is clean

absolutely shocking. how hard is it to pack an order correctly. everytime we order there is ALWAYS items missing. JOKE. never again

Nice atmosphere and food, everything was quick

The Delivery guy, left our food in our garden he couldn’t be bothered to walk up the stairs and knock on the door

Consistently painfully slow and gives wrong sizes

coke was not there in order burgers were cold, disgusting to be fair as it only came from over the bridge

Cold. Waiting to long to be picked up from resterant

Took over an hour to be delivered and food was freezing cold

Forgetting the straws made the milkshakes pointless

Lovley driver , foods cold but driver couldn’t help that

Drink was spilled all over the meal

Yet again my food was marked as delivered but it wasn’t. What’s going on?

Popped in for cold drinks, quick service. Just as all maccies really

food kept being delayed then once it arrived the food was cold and the sauces were missing, not good

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An hour late and the food was stone cold when it finally turned up. Good work McDonald's 👍

Slow service, cold food, no buzz

Wrong sauces put with my meal. Completely ruined

15 mins later no food, no urgency had to leave for train

Food missing, chips on both meals

Good cold I can’t access my email I want a full refund

Half of my food was missing, the food was also very cold, soggy chips absolutely applauded by this!

Great, food was hot, nice people.

I did not received my food order at all and can’t contact anyone at the time ! I’d like a full refund please. This was for my child who was waiting to go off to his Grandpas funeral. Of all days I was totally let down. No photograph of where it was. I left clear instructions of how to find my house. Terrible service

Only 4 tables available to sit at and upstairs closed, the tables that were available were filthy. There were no napkins available to wipe the table myself so had to use my own tissues. 1 toilet available for all customers. No table service available either, only collection from counter. Food was put in bag even though eating in was selected, and fries were put in the bag upside down. I mean come on!

They forgot half my food and my drink and the sauce

This place was dirty, tables not cleaned, food on the floor, and bins overflowing! To top it off, no fizzy drinks! Bad day for McDonald's ☹️

No Ketchup, needed to hunt for sugar, no slip when ordering and no toilet paper.

Absolutely disgusting service! Ordered at 17:03, food arrived at 18:26!!! It was stone cold, tasted stale! Chocolate milkshake is not chocolate a vanilla milkshake was delivered!!

Absolute shambles. My daughter waited over an hour and a half to be served cold fries and a melted Mcflury. Others had been waiting for over 2 hours. When my daughter tried to complain about it, she was ignored by the clearly overworked and overwhelmed staff. A very disappointing experience.

Worst service I've experienced at any McDonald's outlet throughout UK. Slowest fast food I have ever known. Order on screen, get a receipt if lucky with your number on then wait in a crowb not unlike a cattle market. This is general service here every time I have been, will no longer use McDonald's as they have allowed takeaway service to undervalue foot trade in restaurants. Honestly, people were stood holding their tickets like some gigantic raffle and getting delighted when their number came in ....and paid for the pleasure of mediocre cold food .

Missing 3 items from order. Burger patty missing from burger that did arrived. Also missing dips that I paid for! Very disappointing.

Hi our food was not only extremely late it’s was really cold too

needs another kitchen. I feel for the employees here especially when KFC around the corner are sat waiting for customers a lot of the time

I've been to this McDonald's a bit so this is based on all of these experiences. On the whole, food is good/average. Mistakes are made sometimes naturally but staff are more than happy to correct - just check before you walk home! It's a bit disappointing that most of the time, McFlurries and milkshakes do not seem to be available, though. It would also be nice to have the sauce tap things again. On the service side, it's clearly very busy. A lot of the machines don't print receipts so pay attention to your number, I've never had a problem from not having one though. Sometimes I end up having to wait quite a while, and it feels like a lot of the single item orders/smaller ones are being fulfilled before the bigger orders (3 meals in one order) but I don't have a lot of knowledge about McDonald's order processes. Another disappointing thing is that the upstairs is shut quite a lot, sometimes quite early. This is the main seating area so it's not very friendly towards families - it was shut very early (5pm or so) on one occasion.

Took forever in southgate today

burger's where freshly made to order . taste was amazing. whoever put my burgers together I thank you . Best burger's in a long time . arrived 20 mins early from latest estimated time. delivery driver was also great to because he played a part in my burgers arriving early . Good job all around guys n girls . 5🌟

Wrong item Beef instead of chicken

Driver was at restaurant for a hour so food was sat there for a hour stone cold and rude driver really bad service no stars

Food was cold on arrival. Looked like some of the food was just chucked into a bag, no care was taken to pack.

They delivered to the wrong person and then had to remake and return

for 1 item the food was cold but on time so don't know who to blame McDonald's or the driver difficult 1 hence ordering from somewhere else tonight.

Chips were underportioned big time, and luke warm, obviously just sat there for ages before being bagged up. It's a given that food from this place isn't ever as it should. It's just ok, but don't expect miracles

McDonald’s is never going to be 5 star quality, let’s be honest. But the food is good for what it is.

I went to this branch of McDonald's in bath at approximately 10 to six pm after I've waited for my order and collected it I was then informed by staff that I could not sit upstairs within the restaurant as it was almost six o'clock and they closed it at 8 to become a takeaway restaurant and needed two hours to clean the floor do not waste your time with this McDonald's it's supposed to be a restaurant if they close as a takeaway at 8 then they don't need two hours they should be cleaning the restaurant after they've shut

Half full cold fries. No dips, despite paying for 2 curry dips. Everything cold. Missing chicken mayo burger. Id like a refund!

Ordered well before 5pm for 5.45. It arrived 6.40.

I had a double quarter pounder cheeseburger and a mango passion fruit cooler. The cheeseburger was great I have to say I was disappointed in the size of the drink but admit I didn't check if there were different sizes

yet again missing items when u pay for it u should recieve everything u pay for .. this happened many times. It makes u not want to order again

food was cold and cardboardy with clearly no urgency of getting here quick. very pricey for very poor food.

order arrived perfect. tasted great. so thanks to the team on that one . thanks for the delivery driver turning up 5 mins early .

ordered at 1724 hrs arrived 1855hrs fries stone cold burgers cold the only thing that wasn't cold was the McFlurry !!!!!

Worst Experience ever. Ordered at the machines at 11.30am waited 45mins for food ,when we received it the food was warm not hot and when we sat down there was breakfast food on the seat and food wrappers and packaging all over the next table.

Every time I’ve ever ordered a delivery from this McDonald’s they have forgotten a major part of the order. I must have lost a fortune. They never answer the phone to remedy this. I keep hoping they will remember everything, but every time I’m disappointed.

order was late by over 2 hours and has been said that it was delivered when it haven’t and i would like a full refund

Went in here for a mcflurry for 2 only for the screen to order would not take my card so had to move to next screen that was just as troublesome got it to work in the end but it did not give a receipt for transaction good job I saw the number has only stayed there 2 seconds,but we got the flurries in the end and they were very good

the delivery was ok but the food was cold . we throw away the chips because they were freezing cold . the burger and nuggets were cold. plus they gave me banana shake instead off strawberry.