McDonald's in Salford

Not impressed, simple order had 2 burgers, nuggets and fries missing. Coffee had been left on the side for a long time and was no longer fresh. Quick to resolve the issues without question when I complained. Watching the staff I’d say this is an expected issue due to lack of attention.

Absolutely terrible every time we go, was sat in the car for 20 minutes after being asked to go to the next window to then get the wrong order, the drive through is terrible the ordering station is always asking you to wait and your always waiting over 2 minutes

Waited 10 minutes in the drive through while they had some sort of meeting, then took a further 5-10 minutes making a mess of the car in front’s order, as well as my own; I paid for selects and got some obscure nugget-esque things I’ve never even seen before. If I was a tad more cynical I’d say they were being poor on purpose to be cruel to customers because there’s no way they can be this incompetent. Dare I say… how hard can it be to get orders right?

ordered online. 2 burger meals both with large cokes. the meals came and instead of 2 large cokes there was a single small bottle of water. how does that even happen? food also came cold.

Awesome place with nice service by staff..24-7...a nice hangout for people to snack on varieties while you chat away

Cold burger again! Long wait again!

Time of visit 10:08am on the 26/03/24 The service wasn't even worth the one star I've had to give it. Aside from the fact the manager was stood on the front counter texting and then loudly announced "im going to the toilet" across the restaurant. We ordered £20 worth of breakfast and 4 times we had to go up and fix our order. Firstly thet didn't shout out our number it was just left in the hash brown section to "keep warm" then they hash browns were not with our order, they could be forgiven for missing one off the order but there were 4 missing. We then were never given cutlery for the pancakes so when I asked a member of the dining area staff they just said "I don't know where they are I cant help" she didn't even attempt to look or help us, she just dismissed us. And when we did ask at the front counter we were greeted by a member of staff who said "I didn't put your order together its not my fault". We then never actually got the syrup for the pancakes but based on the fact we've already had to fix our a number of times it wasn't worth it. As someone who worked for the company for 8 years I know this level of service is unacceptable but it seems standards have slipped. Dissapointed is an under statement.

The food is okay but the cold drinks have absolutely no taste just tastes like soda water

Walked in order food self check out, didn’t print a ticket. I received food less than a minute within ordering. Staff knew what had ordered, staff were polite and friendly. Was nice to see McDonald’s equal opportunities. ( other mc Donald’s I expect the same service) have some big boots to fill 🙂

Will not be ordering no more from cross lane staff very rude all my food arrives cold items of food missing all happend multiple times now with no one resolving this issue your staff are extremely rude and not helpful at all, food came cold and chips was stale will not be ordering from this store anymore waste of money because you can’t eat half of it

One of the worst I’ve been I ordered a cheeseburger and chips then I went home they forgot to put the chips I called them they didn’t even apologize they asked me to go back to the restaurant to get my chips can u imagine driving 10mins to get ur chips and it even not ur fault 👎

Someone started standing on a table and started ranting about grand theft auto 5's modding system and the gulf of Mexico.

We hadn’t received one of the meals that was for my little boy we also received our food cold and half full chips and drinks , awful service I will not be ordering again and people should learn how to do there jobs properly wether it’s a fast food restaurant or not . We don’t drive and I couldn’t get a refund through just eat so we couldn’t get it for when we needed to eat our tea

One of the worst I’ve been too. Cold chips. Watery hot chocolate with no flavour. You ask for hot chips and they look at you as if you’ve just spat in their face. Brought hot chips after with no salting. You give up. The place needs a serious shake up. Disappointing visit.

Ordered at 10:20, money taken and order cancelled at 11:05 along with my gift card credit gone, thanks!

Always take ages when you go thru the drive thru repeat what you say multiple times you check your order is right on 2 screen and you get passed the wrong food

I come in here some mornings for breakfast before work and the service is slow. There are also flies around alit of the tables which can be very off-putting when eating

i have never had a mcdonalds come correct from here. not one time. every time they dint out straws in or sauce, you call up and they take no responsibility and blame it on just eat or whatever like they arent the ones that make the food lol. actually disgusting how they cant even make the effort to give people what theyve paid for. bunch of tramps.

Overall excellent good place to sit comfortably and eat.... also the staff works really quick

spent nearly £300 per month here since 2017, as of October 2023 the staff just aren't looking at orders correctly items are constantly missed off uber orders and its happened that much uber now refuse to refund me, I had and incident in december 2023 where I went to collect my missing items, and the replacement bag also has more missing items... the staff were laughing at me the entire time, Thought it might be just temp xmas staff so I tried them again today and the same happened I'll never order here again.

Good warm food served service okay nice and friendly shame on atmosphere lots of young kids wrecking it

Aveces tardan demasiado en sacar la comida,las tablets no van , deberían poneras pintura para los niños .

The service was great but the menu is limited.

They never have the food you want never have milkshakes or ice cream bad attitudes

Food was not hot just warm ! Like it had been sat for a while !

Food a bit small quick service not bad Still good.

We use the drive through service - excellent.

Most of the food as missing and what was delivered was not the items we ordered and was cold

Took 11 minutes to make a single regular milkshake. Missed my train and had to wait an hour for the next, was the busy at all, only a couple orders and several workers. Also, flies lurking all over the ceiling and sauces counter.

food was cold by the time we got it

I think the staff here need educating and would benefit from a disability awareness course of some description. Not satisfied at all with the staring and dirty looks we received in store today. Disgusting to be honest.

Good McDonald's, nice and friendly staff and clean restaurant

It's okay. I don't really know how to rate it hahaha because I don't want to be unfair 🙃 😅

Hit and miss depending on who’s on shift

All ok its mcdonalds .. does the job

Was warm and the food was filling.

Crew trainer need training I order a food he was extremely rude to me it’s disgusting I don’t know why he was rude to me for nothing when I said why you rude to me no sorry or nothing from him actually he need attitude training how you can surf coustomer.

Literally 0% on dips with food when ordering from deliveroo/Uber, every time they miss the most important part of the meal and make it kot worth buying when they miss order details, sort it out

The order had been taking a bit of time because the store was busy, but I spoke to Nathan on the phone who was really nice and helpful, great service, made me not mind the wait haha

This restaurant is always messing up the orders. Cold food and missing items, and they can’t be bothered to sort things out. Tonight was the last straw, won’t be using them again, awful place.

Incompetent staff providing the completely wrong breakfast order after being asked to wait in the parking bay for 15 minutes. Complained and had the displeasure of an unclassy and loud mouthed manager. She then tried to dispute the refund amount even after I held the order receipt up to her. Additional training required for staff.

Received the usual expected quality of service as any other McDonalds chain. The site was a little busy on arrival, and we opted for the driv-thru this time. We had to wait for our food and were asked to wait in one of the waiting bays. No issue, the food came shortly after. My only concern here and reason for the missing 5th star is the arrangement of the car park. The layout here is clearly a little difficult for some drivers to understand. We witnessed several vehicles going the wrong way through the car park, driving through 'stop' markers, and some excellent examples of how NOT to park in a bay. Not all McD's fault but better signage would help.

Over 10 minutes wait for food through drive though as they had no food. So coffee was cold food was cold. Terrible terrible experience

Cold food and items missing once I got home I love 2 mins away so not a long drive

Gone downhill staff are hopeless waiting nearly half hour and your order is still wrong.....last time going to mcdonalds gone downhill everything is cold

Like a brief 80s nostalgia trip.

Worst customer service ever from the guy strolling round the car park told me “you’ll just have to wait”. I had asked him about 4-5 orders before mine if the order he had in his hand was mine, as he had just served the people in the car before mine, and he had another order left in his hand, he reported it was not. I told him that we had been behind the car he just served. To be fair practically every other customer in drive thru had also been asked to park up. He went back to collect more orders twice more and only when I got out the car to complain did he wave a bag at me. I siuggested he had intentionally not brought ours even though he knew we were waiting longest. This is when I got the you’ll just have to wait. He hid his name tag when I asked his name and I really really wanted to tell him where to go, but manage to restrain my self as I had my granddaughter in the car. Worst worst worst

Burgers give me food poisoning every time without fail

Always pretend they don't know what tea is.

In Salford today, I was served by an amazing young lady called Lily . She was so polite so kind and an absolutely lovely person. I just wanted to leave some feedback as a 55-year-old transgender has been attacked all my life.

Jenson was amazing, helped me out with a missing item straight away, politr and personable!

I decided to have a large chips, which didn't look nice and didn't taste as it should. I asked them to change it, so I get the fresh one. Then I fancied to drink Coca-Cola, that didn't taste nice and I had to asked them to change it, when I got back to sit the table was just wiped by the staff and I felt more sticky than it was when I left to get my coke, therefor I think I give 1 star

The location is fairly convenient and there's no other places with coffee nearby. That is why I kept on buying coffee there thinking that every time there was a genuine mistake that took staff a bit longer to prepare my coffee. Every time I wait for coffee for around 8-10 mins, the rest of the people always get the food quicker although they order later than me. Let alone that coffee is average to bad in quality. The pattern of neglection is definitely there times bad coffee - I'm not coming back.

Missing items in the order. Poor service. Rude operatives.

in store is always trashy and food isn’t the best. when ordering from here they always miss items and never put ice in the drinks, poor packaging too!

Too slow when just ordering a coffee

Forgot fries and had to ask for drink...slipping recently lucky if they ever have milkshakes aswell

Awful place waited 40 mins for a cold meal they concentrate on delivery and drive thru orders !! Manager was a disgrace walked off laughing when customers were complaining and requesting refunds left some poor lad to deal with everyone!!!

Used to be a great Maccies, as the head office was literally next door. Now that they've moved out it's really awful. Drinks have been flat since at least September 2021, and it always takes at least 10 minutes (normally longer) to get your food.

McDonald's commitment to sustainability and community involvement is commendable. Overall, it's my go-to place for a satisfying meal.

I ordered 2 different menus for lunch for my friend and myself...they sent it to wrong address and when I spoke to the delivery guy, "it's far" he said...and no lunch no refund...I asked for refund and no response...big disappointment and I don't know how can I get my money back...

The worst McDonald's I've never seen. The coke wasn't sparkling and was warm. I told them to change It for an orange fanta, and they bring me back a different drink, warm too. Poor customer service and poor good. The local is dirty. It looks the management is really bad and not proffesional. I'll never come back to that place.

Learned something new. Asked for a fruit bag, didn't have any. Was offered a cucumber bag which was ideal as my grandson loves cucumber 🥒

Just ordered the new spicy big tasty as meal. The lettuce tastes a little funny as though it was off. The coke was flat and was hardly any flavour it's as though it was more soda water. Very poor. Couldn't be bothered bringing back as it was late.

It's a scam, I order online and have not received my order. I just lost £20. I called the restaurant. They completely ignored it.

There were 4 orders being prepared and I was still waiting 15 minutes. Staff looked like they would rather be anywhere else, awful service. Chips overturned in the bag too. Grim.

Love the food what more can one say

I'd like to know where the bacon of my grilled chicken and bacon salad is?!

Food takes a while to come because the drive through is so busy

Gone are the days off fast food 20 minutes to get breakfast this morning. Staff don't seem to be in any rush to get order out obviously they focus more on delivery's and drive thru then customers in store. Host in dinning room was leaning against a wall while browsing through her phone. If you want something quick be prepared to wait 84 years for service.

Horribly tasting food not worth a single penny

Food was good, service was slow considering there weren't many people in there.

Absolutely disgusting, asked for a burger without onions several times and was still put in the burger, this has caused an allergic reaction, even tho it was said to remove the onions because of allergies. Needs sorting asap, because someone could end up in really really bad shape. Please be careful and fix your mistakes.

my friend specified MULTIPLE times that he is allergic to onion and still recieved onion on his spicy tasty. He also said that his order had a halloumi share box which he did not receive. It’s actually shocking. Lucky he’s not deathly allergic. This was stated so so many times to different members of staff had not been acknowledged. Genuinely need retrained

Ok for a quick meal n clean toilets.

Very happy with the food and the service, they improved alot,

Great I love McDonald’s and it tasted fantastic it was a bit slow and there was some wired people but it’s good

Ordered Chicken Big Mac and Cheeseburger in drive through…one piece of chicken missing and cheeseburger wasn’t fresh at all, only found out at home…very disappointed

Food standard not the best, using b grade burger relish, the back of house not very clean and the font area was being cleaned while inside is a good sign. Location is convenient with plenty of parking if you needed to dine inn. But they need to lift the standards.

Dont order from this place, delivery was quick but the food cold?? Had to re-heat all the food that was ordered. A BIG bonus was the spilt drinks aswell. No sorry or anything from the driver. Won't be ordering from this one ever again

Used the drive through, got 2 hot chocolates Not good as not very much chocolate favour

Usual food but speedy service and friendly staff

Rude girl on front counter, most drinks were either low on syrup or the mix is wrong

The service was good and fast. The toilet however was a little dirty but overall food and service better :)

Popped in to try the new wraps, was quite impressed with it

One of the largest McDonalds I've been to and service was surprisingly quick.

Didnt serves me, drive trough closed 🫤

Whoever is responsible for this McDonald’s franchise should be utterly ashamed of themselves, this is the second ocassion our order has arrived in shocking condition. I wouldn’t be surprised if my order had been used to mop the floor considering the state it arrived in. Our food once again arrived in an inedible state, laying in a pool of grease, coffee’s half full because they had spilt all over the packaging and hash browns so greasy that the paper packaging was stuck to them. Typical that they shift all the blame to the couriers when half the issue is the quality of the food and the state it arrives in, our food looks as if it’s been volleyed across the kitchen then given to the delivery guy.

Food poisoning from order today

Food was freezing and didn’t taste good at all

Same as most you get what you get alt McDonald's was OK

It's a burger joint enough said

Some of the staff are awful , no manner of presentation, some just deliver food like they angry, they need to work on their staff relationship to customers

The fat coming through the vents gathered in the rain water, it was raining, and dropped on my white car in the drive through. Car was covered in fat, horrible.

I go here most tuesdays with my college friend and sit in and chat. There is a man there who is quite small and has a beard and he is always lovely

Usually very busy during lunchtime as it is one of few places close to the University. However, even during the peak times staff works promptly and food is prepared properly. I never waited for more than 10-15mins even when there were dozens of orders before mine.

Just eats takes priority expect a wait

Food is good Place is not clean. And not maintained well..

This McD's is very busy at times

The place was filthy, self serve machines didn't work properly. Toilets were disgusting, poo on seat which when reported was just wiped with a cloth which had been used to wipe tables !! Won't be going there again