McDonald's in Northumberland

Food was not very hot but okay

Cold and missing 2 large fries. Joke.

3 full meals missing and no dups in order then you have to qaot for refund absolutely furious this service is shocking after i rang mcdonalds they cant do anything ive put 1 start and its not even worth that

Burger was bare with no onions or sauce

No straws and food was lukewarm for second time

Food was freezing cold and missed my drink off

my food and order was lovely and all correct and on time but they driver was very rude to me.

wrong order delivered..didn't want coke milkshake nuggets x2 chips and some cheesy nuggets..these no good to me..

Why does it take so long now.. used to be instant and it always looks like it's been prepared from 30ft away

Missing half of our order sent all burgers but none of the fries. Happens everytime from this one. Think the staff need to get back to training

Driver had been at McDonald’s since 13:02 as I called them at 13:24 as time was getting later to be told driver had been there at 13:02 but yet said on app driver was still at McDonald’s so food was not hot as you can imagine… just eat sort your drivers out !!

Food took ages and then the delivery driver stole our food so it was never delivered

Water did not arrive with meal!!

driver was 10/10 great service from him

Food was ok but I’d ordered a milkshake not coke which to be fair didn’t taste like coke it was flat and tasteless unfortunately. Still upset after my last order and I’d paid for a Terrys chocolate orange pie I was really looking forward to trying it

Today I came in and purchased a burger, usually the burgers are really nice but today it tasted like dish soap.

I am a frequent visitor of McDonald's as I go almost daily unless I fancy something different. No, not because I am a fat, greedy man but because I am disabled & can not cook for myself. Trouble is, countless times I have had to get out of my car, which is a mission of its own due to all the things I have to do that most people who are able bodied take for granted, I can't tell you how many times my order has been wrong or something is missing so I must go into the 'restaurant' to rectify this mistake(s) also the amount of times I have been to the Byker branch in Newcastle Upon Tyne & the Milkshakes or anything else made by those machines being unavailable. They claim the " Machine is not working " yet I have been told by several ex & current employees that it is due to people not wanting to clean the machines, as it takes a long time & more effort than they can muster. So if they are really broken that many times, WOW McDonald's really needs to go to a different manufacturer for their machines, you are losing £MILLIONS. If it's the latter, then again, you are losing £MILLIONS & paying those who are costing you millions. I don't know which one it is, but if I was CEO, etc, I'd sure want to rectify this immediately. Oh & why are the Fries always enimic? In the pictures, they look hot, crispy & and golden, but when I get them, they're Floppy, almost white & look warm. They never look like they do in the pictures. Nothing does to be fair, but they still taste good, unlike the Fries. I understand there will be those thinking why eat here then, If I had the choice, I would cook for myself but am unable to, that's why. The staff always sort my order once I go into the place, but my issue is, it takes far more for me to do that than the average person, & it's always that particular branch. One main issue I'd like fixed is that Shake Machine issue & maybe extra training on reading the screen & putting what it says in the relevant bags. I don't know if it is harder than it sounds, I have never worked back there, but it sounds simple enough, I don't know. Thank you.

Asked for no onions and no pickles and it came with both on and it even says on back sauce only !!!!!!!!!!!

driver was understanding and professional.

Food always freezing and missing items. Have been sent the wrong food every-time. Definitely not worth the price.

missing items and wrong items.

Screaming kids and not so clean

Couriers are always very pleasant even when it is snowing

missing apple pie and loads of sauces.

All of the three dips were missing. Two have only been refunded . Good was cold. But both is probably McDonald error rather than courier. Coke was spilt in bag

Didn’t get the terrys chocolate pie I paid for and ordered not happy at all on service

This visit was a not the best. Ordered big mac meal. Fries was cold. And burger was dry. No taste in it. The service was good tho.

Food was freezing was made at 1pm and received at 1:35

Delivery fine and driver was canny but not happy with the food itself. Both burgers and both chips were freezing cold and never given the sauces even though you now have to pay for the sauces and this isn’t the first time you haven’t added sauces even after paying either the 10p or now 70p charge it’s out of order fair enough when they were free but people actually have to pay now so sort it out and add the sauce!!!!!

Great, piping hot and nothing missing - delicious !

Never turned up Even tho took money and says delivers

The delivery person had to phone me to tell me he was outside, but he wasn't he was at the wrong address, I had to keep phoning him to ask where he was and ended up having to send my daughter out to the bottom of the street so she could get our meal off him. He said it wasn't his fault as his satnav told him the address was Cambo Drive, although my address was given with the post code when I ordered from your app. The food was cold and not very good due to the driver being lost.

When the driver handed me my food the drink bag as soaking no basically only half a cup of coke. That just went into bin

I had no chips they only sent burgers

cheese on burger after checking no cheese and leaving a note. fries looked like they'd never seen a fryer!

First time I've used this McDonald's. And all the food is the same at all outlets, right? Nope. Chicken nuggets were all weird and stuck together in the box. Burger was ok, but looked like it was put together with a catapult.. sub par really. Place was crazy busy but there were plenty staff, and wait wasn't too bad. The poor food overshadowed the speediness tho, after all, it's the reason you go.. well, I won't be revising...

Everytime i order from here my food is cold and im always missing items and i never get a refund its only aroumd the corner so i dont understand how food can be that bad

no sauces delivered including additional ones paid for. bit annoying.

lovely food nice and warm and the delivery man was spot on

The order was not even delivered

Meal turned up late, was cold so couldn’t eat it ordered and payed extra for sauces which wasn’t with order chips are like cardboard

delivery man was very polite and food was good

The food is very bad and the sizes are small

absolutely shocking freezing cold

Missing items. Happens on most deliveries

Crowded, everyone was rushed off their feet. Asked for brown sauce on my breakfast sandwich.... Came without brown sauce. Drive thru seemed the priority over customers in store.

Use this option and when calling for assistance, not permitted to talk to the branch direct….but take it up with just eat. ABSOLUTELY POOR BEYOND BELIEF.

The food took over an hour to come and there was a missing item and the rest of the food was cold

10/10 Driver Super friendly, great service.

Everything was still hot enough to eat without the need to reheat as we normally have to do...thanks!

Asked for no pickles and got extra instead.

Time it takes to get served is ridiculous, parking bays should be used more rather than having people wait at window for food not ready making the whole queue wait.

I was missing a full burger meal from my order which was for one of my children

Writing my item delivered ie received toffee apple pie instead of apple pie

lovely driver and quick delivery!

Delivery didnt arrive at all! Driver rang and text me but still didnt arrive

Ordered food via the McDonald's app and picked up from parked order pickup bay. Food took about 25 minutes to arrive, but it was a busy Thursday night so that's understandable. Never seem to get good fries from McDonald's anymore, always stale and getting cold, and very rarely salted. Chicken nuggets were very good though, and double quarter pounder was spot on.

Delivery driver arrived on time and told me he had left the whole order at the store and said he had to drive back and get it, ordered whole bag but warm.

What’s occurring? Why has Cramlington Moor Farm stopped delivering? You’re losing so much business.

first time ive used mcdonalds in cramlington and they are as usless as the rest. missing item as usual but just eat say theres no evidence. its not in the bag so theres the evidence. wont use eith again

This is the second time I've paid for food at the drive thru only to find when I get home I only have half what I've paid for!

There was a lot of school children running about the place to and from the soft play it would appear that the parents treated the place as though they relinquished parental responsibilities the staff were extremely busy with orders this I suspect was due to two other McDonald restaurants in the area close by being closed for renovations

Best ran McDonalds in my area. Nice friendly staff and fast service.

The food was cold and stale. The delivery driver was friendly and polite though. So I hold nothing against him. It feels like McDonald’s gave us good that has been sitting out for ages

Sat in the bay waiting for food for 20 mins. Watched them give my food to another car who opened every box and packet and handed it back to the staff. Food went back inside. Spoke to the staff who brought out the food another car had opened and fingered. Total wait 35 mins.

the drink order was wrong the food was cold

Order wrong. Missing items freezing cold got partial refund no good what full refund this McDonald is a disgrace

Unusually busy for a wednesday tea time. App wasnt working eithet

The meal was cold, which doesn't bother me since l can reheat it. l ordered 3 dips which didn't arrive...£2.10

Cold food, sauces which were paid for wernt included! Not too hard is it.

food was good, will order again.

driver said I'd gave the address wrong via text. had to call and guide him to where it was. clearly didn't put postcode into sat nav. was sat on langdale drive

we got the wrong drink. u paid extra for milk shake but got coke

Chips have been way over cooked, Burger was cold and was missing a burger

missing all food items. only drinks delivered!

Ordered a large Diet Coke when it arrived it was completely tipped over, the lid wasn’t on properly and must’ve tipped over in the drivers bag, was literally half full when it arrived

Absolutely disgusting service and disgusting customer care. I ordered a meal via the app for delivery from the cramlington branch and only half of the meal was delivered in several bags. I could get nowhere in reporting thiis via customer service in the app. Virtual assistant couldn't find the restaurant I ordered from and said to use contact number given in delivery text. It was uber but number came up as un recognised when i rang it. I rang the restaurant in cramlimgton and was told to go to customer service in app ( which I'd already done) and then he said nothing he could do and hung up. This is the second time I've had a delivery. First time food was cold and this time I got half an order and rudness from staff. I feel I've lost the money I paid for the things i didn't receive. I paid over £19 for a big mac meal as the rest was missing. Would not recommend cramlington mcdonald's at all especially for getting food delivered

Not bad for a fast food service

items missing and half the drink spilled into the bag

Difficulty ordering on the app to pick up at this location, it often doesn't give this branch as an option. However, manager and staff are friendly and helpful. Much better than Moorfield Annitsford.

no sauce in bag, I wouldn't mind however now it's paid for I expect to be included, disappointed

delivery driver did not know his way and had to phone me why use drivers that do not know the area more so as i only live 3 minutes away by car

Missing a big mac from my order

I was horrified to find when I opened up my drinks bag one of the two cokes I ordered was tipped on its left hand side spilled pouring around the bad , in the appalled state I was I proceeded to take it out and I couldn’t even use the straws because I had to BIN them as they where unusable. Never had this experience before and I’m not happy nor are the kids.

food was absolutely freezing cold when arrived had to reheat it 😫 and chips were hardly even full!!

I'm sure they get a star on their name plates when they get an order correct! Westmoreland McDonald's is getting worse, missing items, the wrong items almost every time we go theres an issue. Twice going through the drive through we were left waiting for up to 40 minutes in the waiting bay. Waist of time complaining coz they never but them in the complaints book! Managers look clueless. Feel sorry for the hand full of staff who are lovely but has to deal with the shit show behind the counter.

We were on the phone 20 minutes as they keep putting the pin in the wrong location to our actual home address. Second time this has happened now and our food was freezing

Was freezing. I had to microwave it

Shocking!!!! Meant to be delivered by 8 pm turned up minutes late the food stone cold but driver was 10 miles away for 45 mins I mean who wants freezing food and watered down drink cos ice cubes melted suggest better drivers !!!!!!!!

awful delivery driver had 5 young lads in the car with him dumped Mt order on my wall at bottom of my drive and drove off coke was all spilt over the food now can't eat food he was tipped on the app by me also disgusting service !!!!! by the way I would put no stars but have to put at least one but deserves none

did not get the right order delivered box was labelled 5 chicken selects but inside was mozzarella sticks.

Sent wrong food, ridiculous behaviour

Was send someone else’s order. Couldn’t eat any of the food as not food we eat. £30 lost and no tea.

My order was missing the chicken nuggets from the happy meal which meant my son didn’t eat!

first time ordering food and it got here on time and food was still hot

Missing drinking straw, no fault of delivery driver.

It is a beautiful location with a pleasant environment and very well arranged with a playground for children and usually they don't have to wait long to be served. But unfortunately there are also arrogant and rude employees in this wonderful location.

2 hours for a freezing cold happy meal disgusting

Completely wrong order delivered (just a meal for 1 as well when meals for 2 ordered) and no offer to deliver the correct order despite only being a 5 minute drive from the restaurant.

delivery driver was the happiest man ever !!