McDonald's in North West Leicestershire

Shelthorpe in Loughborough was awful,Coalville is definitely the best

Food was cold and the incorrect order was given. And we waited 20mins in the car park!

Had a late lunch here mid week so it wasn’t too busy. I tried the Philly cheeseburger but it wasn’t my favourite. The service was quick and friendly.

Never had any problems here, food is hot and the wait isn't too long. Much better than the Loughborough branch! They aren't good at remembering sauces though! My son gets rather annoyed because they always forget the sauces with the nuggets!

Usually come here in the early hours of the morning after I finish work, which for me is great as there's normally no one else in there! As a restaurant, it's a McDonald's, it is what it is, a fast food chain. Some of the staff are brilliant and I've got a lot of time for, others less so! Update 19/10/24 Still come here now and again in the early hours and on the whole, still just as quiet 😊 Different staff on these days and I don't have the rapport with them as I used to, with little or no interaction beyond what is absolutely necessary, which is a shame.

It's not bad here, a little busy but it's good for a mcdonalds.

Borderline useless, Ordered tonight & not for the first time, Items were missing & food was almost cold, First item ordered was a McRib, Guess what missing, Second was a Chicken & Bacon Salad, All Salad no Chicken & Bacon, So that's both our meals ruined, Chips were cold & tasted like they had been Microwaved to be re-heated, They just have the Monopoly of being the nearest maccies so people end up going back 🙄 :(

Very slow at drive through today

Ordered from here four times and every time they "forget" to put either sauce or pickles on the burgers. Becomes annoying when you have to phone up and ask for pickles and sauce. Service is great, though.

Really good, clean and nice fresh food thanks 😊

Fuming this evening! After waiting over an hour for a delivery for it to then be cancelled! I wouldn’t have minded but when it’s got food for the kids on the order it’s ridiculous! Tried to ring the restaurant to find out what was going on and no answer! Always miss food off the orders, can never get it right!

cold food, missing dips, chips half empty

Came here at close to midnight and had ordered on the app but was told to wait '2 minutes' at the drive thru speaker. After 10 minutes I started to feel a tad silly but at the 15 minute mark of idling away at the speaker I realised I had simply been made a mug of. Drove round without any more waiting where a rather clueless employee(s) left me hanging in suspense for a further 10 minutes before I finally got round to the final window and was asked what I had ordered as they for some unknown reason couldn't see. Then collected my food...cold. Brilliant service. Serves me right for coming to Coalville, a mistake I won't make again! I recommend nothing from here other than swiftly driving past it and saving yourself the time.

Late, stone cold and missing items! Absolute waste of money! Will never order for delivery again

Food is a bargain but the wait time can be excessive and it's a bit crammed in there. Parking is rubbish, especially now they have EV chargers.

Food was cold, items missing and one the chicken mayo was stale, like it had been cooked a week ago and left on the side

Absolute joke, if all of your whole order is actually there its normally stone cold.

Half of order missing. and delivered half of someone else's.

It was very cold chips was very soggy

When food was delivered the bag with food in was open

Three portions of fries missing. Asked for sweet and sour dip got 3 ketchups

The food was only just warm. Bit disappointing.

ordered at half 5 didn't receive it till 6.45 all food was cold, was no way to cancel my order as it constantly said preparing for 2 hour or more, no way for delivery driver to sort the issue either after he realised how long my orders been sat for and they didn't even remake it fresh horrible service today won't be ordering again

food was all cold half cups of drinks not happy

Awful.. 1 hour later and no food. Order accepted and being prepared, driver found so Called McDonald’s and they Said they couldn’t help and didn’t even ask for any details. Place is just run by kids messing around.

Time started at 1945 got later and later. Delivery driver goes whitick lomdon road then us on greenhill. Everything stone cold. Mc flurry melted and vile. Was the worst mcdonald ive had.

Just like every other McDonald's up and down the country. Lukewarm chips and disappointing burger. Have not been in one of these for a while. Now I remember why. Have to say the the cafe and toilets were very clean.

Food was late and was stone cold and inedible when it was delivered

Excellent quality and hot. On time only technically, since the delivery window kept moving and the delivery time increased, despite the courier being 'at the restaurant' for nearly 30 minutes. Otherwise great.

The food was cold, and I had the wrong burger sent to me a double burger plain with bacon, I’ve never liked the McDonald’s bacon, and definitely don’t like them plain, I missed gerkins, mustard and onion and always order extra. The burger was dry.

chips were cold and burger was luke warm

we ordered 2 x philly stack meals and only received 1 the other you sent was a big mac meal, on the philly stack burger was minimal cheese sauce, no onions what so ever. the chips were rubbery never again will I order online again

burgers were stone cold and had more sauce outside the burger than in it.

Delevery driver is very rude was order was missing items drinks where spilt everywhere not happy

20 minute wait at drive thru everytime

Was no sauces and is not the first time

food arrived 45 mins late and was cold

Courier literally had my drink upside down 0/10 don’t know what I expected tbh.

20mins over the initial estimated time. I imagine due to restaurant. Driver struggled to locate simple address on a main road. And incomplete order

Terrible driver and hard to understand plus was getting annoyed

The good that arrived was good, although the total lack of dips that I ordered was disappointing.

Second time order as first time delivered wronge order this time tho chips were cold

I got 20 nuggets and it didn’t come with any sauce.

2nd night in a row I have had to complain food cold again think the delivery driver's stand about chatting with each other or something

Yeh great, nice staff served in good time, even though they were busy

Very disappointed half the large Fanta was spilled out everywhere which ment the Fanta got into the McFlurry that was knocked over everything cold overall awful

Ordered a chicken Big Mac and got beef, chips were cold and hard, Diet Coke was flat. Only thing that was good was the McFlurry.

Only got half the food, rang the restaurant and the driver had not picked up all the bags, food was cold.

Iam not happy that the delivery man expected my son to collect the food from the car a bit lazy if u ask me not happy

Food was stone cold. After waiting over an hour.

My food has not arrived I’m hungry and this is annoying. I want my food delivered now

delivery lady moaned because house had a name not a number even though i had given exact location . Maybe they should get better sat navs, or at least know coalville thought she was rude . chips were floppy and under cooked

Food was not hot, cappuccino was just coffee cold and only half full

McDonald's like any other, the only difference is that here they will never get your order right.

several items missing as usual. the tea was upside down in the delivery drivers car, and ruined her car seat as well as our meal.

The food was disgusting cold uncooked fries cold burgers

Food was cold, also no dips delivered!

Specifically ordered a double cheeseburger without onions and pickles, it arrived with onions and pickles

in all the times i've used just eat to have food ordered and this is first time my food hasn't been delivered highly disappointed and one super unhappy customer the guy drove straight past my house ducked down in his car.

Food was fresh but we had to clean the table ourselves.

Drive thru closed so I have to drive to the other village just to get food to get home for it to be cold but yet it’s open 24 hours? So annoying.

2 way drive through served 3 other people while I was still waiting.

food wasn't even hot ! had to put it all in the microwave by the time it got to me ! The double cheeseburger was squashed almost flat too !

Good fast service,food hot,nice staff.

Missing multiple items AGAIN from this McDonald’s. Frustrating when you have multiple people to feed and their stuff doesn’t arrive. CHECK the items going into the bags BEFORE you hand it to the courier. It’s not rocket science

food it's cold, delivery guy go with weird and different way. 🥶🥶🥶

Hello I ordered and didn’t receive my chicken nuggets

Staff are poor foods always cold

Never came got charged £12.00 for nothing, ridiculous

driver went longest way possible to drop food off and could see it on the tracker

Chicken nuggets and dips missing from order, chipps all loose in bottom of brown bag.

brilliant service, order was correct and delivered quickly 👏

Great delivery time. Hot food! Friendly delivery driver! Thank you

Last 5 times I’ve ordered there’s at least 3 things missing

Milkshake wasn’t cold or full. Ordered chicken selects and didn’t come in the order.

Chips cold all drinks was spilt so didn’t have any drinks

ordered 3 large fries, got 2 large and a medium, ordered 2 cheese garlic dippers, got one

Just spent £50 for on food it was disgusting cold.bread was stale staff didn’t know what they was doing and the milkshakes was awful waste of money don’t go often was a treat for kids waste of money

Food was cold after waiting 45 minutes When it stated 25 minutes chips and burgers was all cold not happy.

My food was missing 4 nuggets and my chicken mayo had no mayo neither did it have lettuce. It was nothing but DRY! I understand this is not the delivery persons fault they were good at delivering my food

Missing food, kids have now gone hungry

My order arrived and the bag was wet with coffee the lid had come off bag is wet

Everything was cold and didn't get my dips.very disappointed will not ordering again.its all gone in the bin

Food was an hour and 10 minutes late. Every item was stone cold. Would seem the food was prepared on time and then left to be picked up for an hour. Even the ice in my coke had melted! Regardless of whether it was the store or just eats fault, woeful service nonetheless!

They accept orders on Just Eat and then completely ignore them and NEVER deliver. And no way to contact them. I even tipped a non existent driver in advance.

My order came an hour and a half after I ordered it, when everything got here it was stone cold delivery driver shocking and not the fault of the restaurant as I called them and they had it sorted quickly, the delivery driver just went missing

didn't hear phone or door but lucky I had cctv isn't it lol 😆

Food was cold Soggy chips Over all very disappointed

fries blanched I prefer some colour otherwise great

Milkshake was half empty, chips were cold and missing half of the contents and no straw.

Food was cold,missing items and a burger with no patties in!

two times now and missing something out of my Older not happy about it

Long wait for the drive through

Watching the driver go round in circles on the map was infuriating.. food turned up late and cold

part of my oder was wrong and parts was missing

Missing half order and with no drinks and I’ve ordered two meals I want to know refund and I want my meal and my two drinks

We ordered through the drivethru at 11.30. I have to say I was impressed, the food was hot and good quality and presentation, quick even though they had to cook a fresh fillet o fish. Staff were so friendly and polite, site spotless. I will be a returning customer and recommend going to this branch/store. Outstanding

Just can't seem to get a single order right anymore, getting bored with there bad customer service always trying to palm you off to delivery company then thinking a replacement meal is going to make up for the fact a family member has to go without eating.

the food I ordered from McDonald's tasted funny and now I am not well

cold, soggy fries, I live 2 minutes away!