Based on 513 opinions finded in 1 websites
Based on 513 opinions finded in 1 websites
Nº 193 in 286 in North West Leicestershire
Opinions
I did a last minute booking for this hotel, to bring our dog away for the worst night of fireworks near us and to visit a local place that we love. Chose this hotel because of how out of the way it was (so hopefully firework free) and it was great. Staff were super friendly to both of us and our dog. There was a brilliant grassed courtyard where we could take her out to stretch her legs and lots more grass areas around the hotel too. I requested a ground floor room to make it easier on us taking trips outside and they honoured my request. Couldn't have wished for a better place for the night and we will likely be back sometime.
Heidi S . 2024-11-07
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Very clean, very spacious rooms recently decorated. Fire alarm woke us at 1130, it was a false alarm ( steam from a guest taking a shower) but no staff around to reassure or explain until I asked the following morning!
Luisa Viollet . 2024-11-03
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A lovely hotel, comfy and clean rooms. Delicious breakfast. Staff are very friendly and helpful.
Sharon Soley . 2024-09-05
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A very comfortable and clean room, very friendly and helpful staff even well after midnight. Lovely breakfast. Fire alarm at 4am was unfortunate but swiftly dealt with.
Niky Parker . 2024-09-02
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Excellent location for a stop over on my journey north. Surprisingly quiet setting in attractive grounds, but just minutes from the M42/A42.
Helen Slade . 2024-08-30
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Rooms were spotlessly clean. Couldn't fault the service we received and the location was ideal for our requirements.
Julian Lawrence . 2024-08-06
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Food, rooms, service all great. Dog friendly hotel.
David Moore . 2024-07-08
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Staff were super friendly and welcoming, hotel was clean, modern and great. It however, is in the middle of largely nowhere, apart from being next to I assume a dog centre (as you can hear barking from the rooms) ! And the postcode is wrong. I'd definitely consider staying here again, but maybe it's a bit too far out from the NEC.
Aaron Joseph . 2024-06-09
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Just reopened after refit, few teething problems but report to desk & friendly helpful staff sort it quickly, room 256 was good but if you are a light sleeper the dogs in a nearby boarding kennels could keep you awake!
Judy Terry . 2024-05-05
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Hotel is currently an Asylum Centre. Staff sacked. All for tainted £££. One less hotel for our hard working logistics industry men and women to do their job. Shame.
Joe and Brie Freeman . 2023-03-16
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Very nice with a good quality of customers service
ابوبكر احمد . 2022-09-11
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Staff very helpful and friendly great site family friendly we have stopped for too year now. Site is so tidy
CookBook4Trucks . 2022-08-30
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Staff very kind and lovely even though I was only there to do a job
leigh thompson . 2022-05-09
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The food is not good and not clean ، And the internet is very slow
DAWOD BOTANI . 2021-11-11
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Didn't happen arrived at the hotel Saturday night to be told we couldn't stay as the hotel was a covid quarantine hotel we hadn't been informed drove down there from Yorkshire not impressed dreadful customer service and had to try and find another hotel luckily we did were well looked after by the lovely reception staff at the bosworth hall hotel and apparently we were not the only guests this had happened to in the previous week's absolutely shocking best western you should be ashamed of yourselves
Mandy Staniforth . 2021-09-30
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Except for cultural foods such as biryani and tikka, the hotel has good management. I felt comfortable and safe.
Ahmed01 . 2021-09-29
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The worst service and food I have ever had in all my years of staying in hotels.
Michael Casey . 2021-09-11
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Hotel cancelled my booking but took my payment and still haven't received any refund over 2weeks ago with no response absolutely shocking customer service
Nancy Carson . 2021-07-25
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second experience of this hotel. room clean, staff polite, breakfast good, checkout quick.
Paula Harding . 2021-07-14
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Amazing staff who are very helpful and friendly, great hotel with 5 star service.
David Lindsay . 2021-07-13
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We received absolutely disgusting service from these guys, if I could would give them a minus 5 for customers service. We were told that our pizzas would be take 90 minutes to arrive. When they didn't arrive we struggled to ring through but once we spoke to someone we believe Adam, he was rude and unapologetic and he then told us it would take 30-40 minutes (which would take us to over a two hour wait), when I asked what they would do about it he said he would give us a free bottle of coke to our over £120 order. When it didn't arrive after the extra 40 minutes we tried to ring through and couldn't get through. They actually took 50 minutes extra so in total it tooks is 2 hours and 30 minutes to arrive. When they arrived the driver told us they had disconnected their phones and we found out we were missing £10 worth of chips. We will never use this restaurant again and will encourage everyone to steer clear of it .
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