McDonald's in Luton

food was not delivered. now going to work without eating

Driver came late it took more than an hour he was holding my order and was extremely rude when he arrived . The food got completely cold and I dint receive it . He said roads are closed but I can see his route in map and he just time passing on the road holding my order . U can check from your side also how long he was on the road . I had to re order again as this guy was not coming . The person who came on my next delivery he told me there was no road closure . I want my refund.

driver is using a carrier bag not a proper food delivery bag so food is stone cold when it arrives.

Just want to say the delivery driver I had had today was so kind and polite and very friendly . Food was still piping hot when it got to me

Man was very rude blaming us for his mistakes by delivering food with drinks everywhere

Over an hour and a half for breakfast which made us late going out and the food was cold when it arrived!!!!

The courier was stuck when he saw me and didn't know what to do with the order, he's probably never seen a woman in his life! He was holding the bag in his hand and was stuck for a few seconds looking at me!

Didn’t even turn up after 3 hours of saying it was “prepping our food” now saying it’s been delivered without a thing come to my door. What a joke

Ordered an extra cookie and did not place in bag. The medium fries were not full they were like a small.

Order is not coming, i am waiting 1 and half hours

The coke spilt everywhere at my front door pouring through the bag and the bag split open with fruit shoots falling through, the McFlurry had a layer of coke on top. The driver said he would cancel the order and I would get a full refund but I didn’t receive any refund

Got sent the wrong order and that was the only money I have in my account I ordered 1chilli double cheeseburger 1 Big Mac 1tripple cheese burger and 1 medium fries and I only received 2 Big Mac and fries kmt

The burger supposed to be with no bacon but was with bacon, this was make me sad because I couldn’t eat the burger, in the rest everything was ok .

When the food finally reached me it was freezing cold and unedible

Food was feeezing. Was 30 minutes later than originally quoted. Driver told me he had to do 3 other deliveries and agreed that the bag was freezing. I expect a full refund as we threw most of it away.

drinks were all spilt food was cold and was the worst McDonalds i’ve had normally have good mcdonald’s from here and it’s normally good but this time was awful worst food experience i’ve had in a while and would like to request a refund as the quality of the food was outrageous.

all the food is freezing cold driver said was a 25min delay.

the fries were cold, the burger was cold and unproperly packed

Got a beef burger instead of chicken

Driver was 30 mins late did not apologies so food was cold all he said was I went to wrong address

Usually find this one so good on Just Eat. Order arrived today cold. 45 mins after requested time. One bag was handed to me dripping. All drinks poured over and ice cream melted all over floor. Spoke to driver and he apologised and left. Really annoying they can't sort out. Really disappointed. But lesson learned.

order arrived 45 mins after requested time with drinks and ice creams poured over order arrived and driver had spilt everything in transit. really poor service. won't use again

They forgot half of the food !! If it’s not the straws forgot for milkshakes or dips forgotten even though payed for they will forget your actual whole meal !!!! Please do not waste your time and money ordering from here

Food was cold and sausage was over cooked. Really disappointed with food. Courier was superb.

Food that posts be hot was cold

Everything cold and the chicken nuggets missing! Useless workers

ordered 3 burger meals. Received 6 medium fries, no burgers. All the chips were freezing.

Selected an order time of 6:55 well in advance and was still 15 minutes late, not happy at all!

Driver would very rude when I tried to talk to him

the food was cold asked for no sauce but sauce on both burgers but no lettuce on one. and delivery time kept getting put back so was over 30 minutes from original delivery time and the driver didn't get out of his car

Very busy area.Very fast but not getting our expectations

I ordered my food at 12.03 and didn't receive my order until 13.53 nearly two hours. Just completely unacceptable

This girl doesn’t have proper experience to delivery driver.

Requested for food to come at 4pm as we have somewhere to be at 7pm and the food didn’t get here till almost 5 and the driver took so long in getting to my house and then took so long to get out the car and took forever to give me my order as he needed the pin I had to tell him 3 times. It’s freezing cold weather outside my food was on top of the drivers car just getting cold I told him I need somewhere to be and he didn’t apologise. I’m only getting 2 pounds for a credit which is not on

Triple cheeseburgers was on double cheeseburgers and everything was cold what a disgrace

A few days ago I went in to get some food and asked for a couple of sauces to be added into my bag as I was taking my food out the gentleman who kindly helped me was so polite and straight away gave me what I had asked for with a big smile on his face. I believe his name was David this young man NEEDS A RAISE FOR HIS COSTUMER SERVICE !!! 😁 will definitely come back to this location.

both big mac with bacon had no bacon

but the tea was cold not hot and bag was open

It’s showing that’s it’s arrived and I’m still waiting in front of hotel doors.

driver spilt the drink then tried to tell me the restaurant didn't give him the food even though I could see it in his bag. drink was spilt all over the food

Speechless…ordered 1 hour ago and still didn’t arrived….customer service 0, I have 20 minutes that I’m keep calling the restaurant without any response. Poorly managed , this should raise a concern. Losing customer this way

Not enough that came very late , but didn’t had no answer from restaurant despite calling for 20 minutes

good delivery time and good service

It was ok. Popped in for a coffee and it was nice as always.

Arrived absolutely soaking wet from our hot chocolate spilling all over the food driver took it back saying he would come back but never did totally unacceptable

Chicken slightly overcooked, McFlurrys were melted and dripping out of the bag

Food was missing . Seems like it was eaten already . Need my refund

Food was cold drink had spilled over in the bag

ordered at 8am for 10.30 delivery. food goes directly to bin. thank you that that. wth???????

Crack heads asking for money inside people kicking off and food takes forever to be made

totally wrong order ,no big Mac no cheeseburger,no drink ,I got 4 nuggets and a poxy chicken burger from saver menu ,not happy ,I expect to be refunded or driver comes back with correct items

Very quick with all food delivered hot

Number of times i have ended up with spilt drink in my mcflurry

Once again, missing some items on my order

The food was good but how can you mess up a coke. I ordered a coke and got water. McDonald’s are you trying to say something?

restaurant only 5mins away from me, food arrived over an hour late, everything was stone cold and had to be binned!!!!! can't contact anyone and the driver just shrugged his shoulders on delivery .... horrendous service!!!!

Coke spilled everywhere and food is cold

Poorly put together burger, cold soggy chips..

It's McDonald's, like what do you expect? It's pretty much ALWAYS mediocre, no matter when you buy the sub-standard burger or cardboard nuggets, it will always taste like the same fake flavoured meat. In my opinion, the only thing worth going to McDonald's over is the McFlurry or maybe the milkshakes. Unfortunately, they got rid of the ice cream served in a cone years ago. Waiting times are a bit of a nightmare, multiple times a simple order took like 20 minutes to make, when it was barely filled with people. Honestly, there are much better places to go eat literally anywhere around the centre of Luton, so just go there - it'll cost the same, and you'll actually get some quality food.

Missing chips and missing sauces

Food was cold. When paying delivery costs and service fees i at least expect the food to be hot when delivered not stone cold.

We were missing apart from our order when we got the food it was burnt. The muffins were like somebody had eaten a part of it. The hashbrowns were so greasy and stuck to the paper half of the Coke was spilled in the McDonald’s bag and the food was cold. I’d never order from there again.

Food was as nice as it would be at any McDonald’s. The store in itself could be cleaner. It was a bit untidy

The time kept getting shifted back. It was Children waiting for food and they so it wasn’t great! Chips were stone cold.

they changed my delivery time 3 times and when the food get here it's cold and I didn't receive one of ice cream really wasn't happy with the service today

I normally like the McDonald meals. My husband and I, and our 2 grandchildren, sat down to choose our meal, but it was too cold. There was a draft coming from the complex side door, which made it unbearable to remain.

Happy with delivery time & friendly driver, disappointed the McRib wasnt how i remembered, meat was drier & food was cold !

Food was barely warm especially the cheese burgers

food cold when arrived and wrong drinks.

very poor service didn't get my order

Ordered on purpose so me and my partner could eat before work it was late, cold not impressed

food was cold and apple pies were burnt, asked for no ice got ice in one and Pepsi was flat

I ordered a hash browns sharebox & received the tiny £1.99 bag! Why can't staff READ the orders correctly! Food arrived cold too.

my cheeseburger was missing, my food arrived completely cold, and half of my drink was in the bag. disaster.

food was cold and condiments were forgotten

there was missing one cheeseburger. I ordered 2 and in the bag was just one

Missing over £10 worth of food, and my large coke was only half filled. Absolutely ridiculous.

It's an older Macdonald's and it's showing its age, Food ok service was not the fastest but my mcmuffin came hot 👍👍

Coffee had been spilt by delivery man. Items missing.

amazing service every time from this store. wouldn't use any other one. always warm and correct x very grateful

Food was stone cold - like it had been cooked the day before.

we have missing items (2 main items = burgers) so some are not eating however having waited over an hr for delivery they have given up. freezing cold! not luke warm - actually feels like it has been in a fridge!

Useless and staff serves sausages on being ordering vege food

Everything soaked drink not even half left inside

Regular McDonald's in a convenient location. Entrance from both the street and the shopping center. Multiple self-service screens.

drinks spilled half missing from cups.. food stone cold .. chips all over place in bag and 2 ice creams missing .. absolutely discusted .. waited beyond a joke of time for food

Driver spilled all my drink when I asked him for it . He answered rude and left the place . I dint get my drink at all everything was poured in the bag . He asked me to drink it from the bag

Food was cold , for price pretty upset .

Order was accurate right down to the different dips and food was hot!

The food was all come there was missing chips and i didn’t get one of the burgers

He asked for number never rang me! And now saying it's been delivered when it hadn't!!!

Food was stone cold the food must off been cold when it left restaurant because food comes on time on a pedal bike it’s a lot of money for ice cold food really unhappy

Pathetic.Today morning we have ordered the breakfast bacon and egg burger and drink. The buns were burned toast.When i approached the lady was in charge of the food pass.she said"its normal here".It seems the staffs doesnt care of the work they are doing.

not happy atall! ordered 2 large Phillips cheese meals with milkshakes and only one was put in and a coke! this is not what we order I'm fuming the money we spent on it me and my other half had to share a burger and fries this is not on

I watched the driver on map go to the wrong address, then sit in my close for 10mins .. a random kid came buzzing telling me the delivery driver is looking for my door number & he will run back and tell him to come here.. my food was cold milkshake & ice cream melted . Very disappointed

I ordered from McDonald’s, my order came very quickly, unfortunately the hot chocolate that I ordered had spilled out and was almost completely empty when it came, I said I wasn’t happy about my chocolate and I received a refund for it without any fuss at all, great service.

Driver as always, polite and friendly and I can't fault. 30 minutes late from our first time stated and once the food arrived it showed, I can't even say it was warm.

Waiting times are ridiculous! Not once not twice not three times but every time I order here it’s over an hour to get my food and when I do get it it’s cold and I have to microwave it! Can’t get in contact with anyone at this location called about six times repeatedly and no answer I’ve worked in fast food before and I know it’s the people that work here that don’t want to answer it this is very upsetting and something needs to be done about this !

always forget dips!! got 9 PC chicken selects with no dips

McDonald's nice. Fairly fast service