McDonald's in Liverpool

Ordered grilled chicken wrap and the chicken was frozen solid, which suggests it was taken out the packaging and put straight onto the wrap and not grilled. And the chips where hard and cold. When trying to contact the restaurant no one answered the phone. Will not come to this restaurant again.

Only went in for 2 mcflurries, waited 20min.

Staff is not good specially the shifts manager in morning

Great for a quick stop to satisfy your maccies craving.

Ended out going through the drive thru as car park was packed solid. I much prefer going in to collect my order then I can check it is correct when given to me. Very slow service. Very rarely go as food is average and they usually get something wrong with the order.

This place is a diabolical joke. Ordered 5 items and 3 of them were wrong and it even wasn't while busy time of the day and cashiers are mumbling and whispering the order numbers into their pockets so you couldn't hear them and then even gave me a face as she had to repeated it 3 times. Overal condition here is simple to describe...scruff. Spilt food and drinks by one table and guy who has been moping the floor literally ignored it and mopped around it and kept going to mopping a tiny lane forward. 15mins later and that mess is still there. I won't come back here even for free food. Food itself was alright.

Whoever thinks that this is an acceptable burger ye need t wobble ye head 3 bits pin on cold soggy bread aswell ever yo was freezin

Allergic to mayo asked for no mayo on burger come with mayo now won't answer phone thanks McDonald's see you tomorrow 🙂

All way been one of the better Mc, Donalds ive been to, good service, Its just that there are alway more delivery guys waiting in side than customers, that put me slitly off it, aspecialy late at night.!

Refused to take orders inside the store despite appearing to be fully open.

Amazing place for a quick hunger stop

Not too bad better than the other ones

Uber eats or just eat or delvierroo is more prioritised than mcdonalds customers

The work environment here has seriously declined over time. I've been a delivery driver for a while now, and the old managers and staff were always professional, respectful, and friendly towards both drivers and customers. However, since the new management (primarily female managers) has taken over, things have only gotten worse. They come across as rude and arrogant, and often don't even check the orders before handing them over. We end up waiting unnecessarily long, even when the food is ready. On top of that, the staff, especially some of the newer hires, handle the food carelessly. They often throw the orders to us, which causes drinks to spill and food to get damaged. As a result, we receive poor ratings from customers, which affects our work. The company really needs to invest in hiring professional, experienced staff and managers who can handle both customers and delivery drivers with the respect and efficiency that this job requires.

The staff is getting worst and rude with every passing day. Been working here as a delivery driver for too long. The old managers and staff were too friendly, respectful and professional with delivery drivers and customers. But now it is getting worse day by day. The old managers have left and they have hired new managers (female) and they are so rude and arrogant. They dont even bother to check the delivery and handover the ready orders. We have to wait for long even after the order is ready. There are girls who just throw the food to us while giving us the order that’s why the drinks always gets spilled and customers gives us bad ratings and their food is also damaged. They need to hire some friendly, professional and experienced staff and managers who know how to deal customers and delivery drivers.

The Australian girl who served us at the drive thru was so friendly and had great upbeat energy sprinting across the car park to deliver our food!

I’m this maccies they are so slow and don’t even get the numbers right so it will be like 92 and then 94 and then ur wating for urs iv been wating 1 hour this is a joke

Staff are utterly horrible at this branch.obnoxious rude and very arguementive. Try not to use this branch if possible. Always mess your order up,so check before you leave. AVOID !!!

25 minutes wait for happy meal…

Poor service no milk shakes again and the burger was dry.We have started to go to Huyton were we get better service.

Helpful staff when app played up

Orders take well over an hour 30 and from what i can tell its because the staff are atrocious

Meal was hot and served without much waiting

Probably the worst McDonald’s I’ve ever been through in my life it says something when the staff can’t even get the burgers on the bums properly without it being in half seen the manager walking home down the valley road an I’m not surprised the place is a dump just a Grease ball no wonder the food is awful

Chips and nuggets was cold burger was lukewarm disappointed

My food is cold and the order took forever this isnt up to standard

Always missing items from orders. Clearly a poorly run place. The amount of negative reviews speak volumes. There are plenty other McDonald’s not far from this place.

Missing fries from order! Same problems as usual from McDonald’s Belle Vale.

Was given the completely wrong order

Food was cold again and it took over 45 mins to deliver. How is it fast food when it’s not even fast?!!!

Absolutely terrible cold food sqoushed no sorce for my nuggets

Good cold am wrong asked for no pinion as I’m allergic and red onion was on burger very in satisfied

Once i had received my food my food was cold and my drink was half empty. This is completely unacceptable and i would like a refund of my whole meal asap

Restaurat say open 2:00 AM but just the drivethrough. Now 10:21 PM Staff unfriendly.

Absolutely DIGUSTING!! My son is allergic to egg and we put the no egg option on our McMuffin meals, the meal has arrived with EXRRA EVERYTHING, and EXTRA EGG!! My son nearly ate this when I specifically said don’t put egg on, just eat once again is terrible along with the McDonald’s store, absolute joke of a restaurant. I hope you’re happy with my son nearly having an allergic reaction. Complete wrong order!

Tbf it was a Saturday so maybe it was just really busy, usually our food is delivered on time or earlier and our food is hot or reasonably warm bt on this occasion unfortunately our food was freezing cold,our drinks flat & the ice-cream I got my child as a treat was mostly melted so our order was disappointing this time BT usually it's great

Ibordered a crispy chicken salad and just got a box of salad??

More than half of my food was missing again from this place. Spending nearly £20 on 3 meals and 1 person getting there corrrct food or food at all just isn’t good enough.

Food arrived hot and received all my order love ordering from this McDonald's belle vale shopping centre

Delivered drinks and McFlurry forget everything else or kept for themselves

Never ever get sauce. Why ask what I want if you’re going to ignore it. Price of it now as well, awful service.

All items delivered chips Luke warm delivery driver was lovely, rang from outside so as not to wake everyone up.

Hi am wait for a refund on food items that where missing from this order. Can someone contact me please regarding the issue. Thanks

Cold food soggy undercooked chips McFlurrys like water joke as usual

Missed the sauce off my order, it was paid for and is on the list 🤷🏼‍♀️

The food was one hour and half late being deliverd food was freezing and went in the bin

wrong muffin came, so had that refunded. food Luke warm, driver was great.

Apart from the fries being lukewarm everything else was fine

Less queues today and they DID have milkshakes available fortunately. Usual McDonald's. Food ok. They missed part of order in drive through, but fortunately wasn't main meal and wasn't charged for the missing item. Less learned - AGAIN - always check before driving away

Again not a problem with my order , fast ,warm and correct with an extra sauce 👌🏻

DO NOT ORDER FROM HERE. Staff are the most laziest c4nts known to mankind. Must take joy out of taking the p1ss with peoples orders. Ordered a double burger, barely got a single one bun was upside down lettuce was all over the box, the mcflurry had a ketchup dumped inside the it, the donut we ordered never even came. Tried calling them, they purposely ignore all your calls. Do not order from here, the staff must all either be r3tarded with minus braincells or just love to take this p1ss. They’re lucky i ordered off uber eats or i would’ve got behind the counter myself n whooped em all over the head, if im ever near childwall i definitely will. Cheeky cheeky b4stards. Place needs shutting down or need new management.

Waited over an hour our food to be delivered to us. Once It got here it had all gone cold, and the milkshakes and McFlurries had melted

Food was not cooked properly, fries half done. All food was cold no straws no ketchup ( ordered) waited for about an hours for cold half cooked food.

Food was OK drivethrough is a bit of a task getting round it, still a tight long drive through but food is good

Disgusting and inedible food. The cola was also expired I spat it out straight away.Do not eat here!

the driver was good an had nothing to do with order

honestly the worse place to order from everyone I do there are items missing !

My nearest McDonald's is always missing items. Belle Vale is spot on everytime.

Missing items contacted just eat only to be told nothing they could do won’t be ordering again as this is an ongoing problem,

food always comes cold with stuff missing

food was cold, no sauce that i ordered either.

Food arrived cold… chips was not fresh no salt.

everything was great except for the fact that i ordered a big mac meal and the big mac meal was missing.

how this hasnt been taken over by some one else staff need a fix up they can't ever get any order right place needs shutting down missing items food freezing & inedible never any sauces joke of a place

Chips black and horrible to eat.

It's the best McDonald's in Liverpool, cleanliness, fast delivery, and the staff are very kind. It deserves more than 5 stars

Oh Belle Vale! Perfect even down to the dips!Keep up the good work! You are the best Mackies around!

Came by bike so was cold had to reheat which is not great

ordered a 9 nugget meal with a hot chocolate.... they only sent the hot chocolate....

It is what it is. Somewhere to grab a quick snack on the go, but don't expect quality or value for money.

Said my order has been delivered didn’t recieve it

3 TIMES IN A ROW I HAVE ORDERED FROM THIS SITE AND 3 TIMES IN A ROW IT SAYS ITS DELIVERED AND 3 TIMES IN A ROW NO ONE HAS VEEN ANYWHERE NEAR MY HOUSE OR DRIVEWAY OR KNOCKED, I WANT TO MAKW A COMPLAINT ITS VEEN FINE FOR YEARS BUT NOW NO ONE CAN FIND M

Absolutely shocking £35 order and over half was missing , drive back to be told not there problem no refund or replacement just told no & report it

Finally an order where nothing is missing and piping hot 👍

Chips were burnt, could of broke my teeth they were hard. Cheeseburger was burnt. Not happy with the order at all

Fast delivery, missing sauces and chips were half ful and cold!

Was cold and missed off items from our order!

Food that arrived was delicious, but missing 20 Nuggets. Only got 9.

Gets better and better well done

Food never arrived, must of gave it to wrong address or ate themselves

Worse maccies!! Just been through for 20 nuggets, 17 in the box! Go back to school!!!

Terrible quality couldn’t eat it

The time kept getting pushed back and by the time the food got here is was cold and my McFlurry had melted

Cold chip along with mozzarella bites and missing dips

The mango smoothie was not a smoothie!! it was juice with ice hadn’t been blended or anything was literally juice with huge chunks off ice

Normally OK but waited in a 3 car queue for 10+ minutes got the wrong wrap of the day, half cooked fries and the toffee apple donut was rock hard

If there was an option for 0 stars I’d have opted for that. Jess needs a new job and a new attitude.

Fries cold. Sauces missing. Drink spilled.

The double cheeseburger wasn’t in the bag

Yet again items missing from the order

Delivered to wrong house again terrible service

Very nice hot chocolate it's the best

drink spilled a little bit but apologised sincerely

Ordered for my son and he said it was good and delicious 😋 Thank you just Eat for the Excellent delivery service

Whoever works in bellevale McDonald’s last night and this afternoon all need serious help me Big Mac isn’t even a Big Mac food stone cold thought oh ye m it hr just be a bad one but serious Al probably never order from that maccies again

Delivered to wrong address again. So after waiting for food none arrived.

Waited over an hour and a half, was stood outside as driver was arriving he drove in and turned around and drove off absolute joke

An hour late food is cold missing all 2 fries I want my money back now

Absolute jokes, twice delivery has been sent to the wrong address, so I didn't receive the food. Tried ringing but phone got put down before I could speak, disgusting service.

They forgot my chocolate pie.This may seam small but the fact that I ordered 3 items makes me even angrier.They charged me for it and didn’t give me it. As a single mother of 6 I need to save money where I can.I got that pie for my disabled son who was extremely angry after.