McDonald's in Sheffield

DELIVERY Never get an order correct 😒

Best to preorder! If you order in 2024, expect it to be ready in 2026.

A good Mac Donald's at times but it can be empty and they won't bring your food to you and end up getting either cold food or drink staff are nice but kitchen staff clearly not bothered some times stick to death of having to bring cold things back.

My burger was cold I tried the new chilli cheese burger. I don't recommend it. It's just a cheeseburger with jalapenos on it and it came cold. Fries were nice and hot Cheese nuggets were cold

We ordered a happy meal and a £5 meal deal, which we waited 15+ minutes for because the staff members were too busy standing chatting. We noticed that a staff member placed our food on the counter to be given to us and was then left there while he had a conversation that could have waited until break, and when my dad brought this up, he made a snarky comment to us as we walked away and continued to chat Which could be heard from the other side of the restaurant. As we were walking out the same staff member gave us a very sarcastic smile just to try and prove a point. All the staff here need a refresher on their customer service skills as it’s next to nothing. Disgusting

Fast service clean helpful staff Everything you would expect from McDonald's

I went in this McDonald's today there was 8 people sat eating I was stud at the counter waiting to order the lad there totally ignored me with his arms on the counter chatting to a bloke after 35 mins waiting for him to come to me I walked out also there was a delivery man waiting there longer than me looking really red up can you only order meals there online or something I have never seen such a shocking place avoid this place

Absolutely terrible service. Only ordered 2 drinks and 1 bacon roll. Waited 20 mins before cancelling and getting a refund. Not so much FAST food service.

Visited today and last week food Luke warm

The food we ordered today was a long waiting time for a cold meal. This is a truly disgusting place which I will never visit again.

I am a delivery driver i am waiting more then 40 mints for this oder and when i ask to staff can you plz chk they are very rude and just say i dont know the service is very slow and no team work in the store Store manager have responsibility to teach their cure and shift managers how to treat the customers and drivers because McDonald’s known as the serving the food like in a minute, not in hours so please if you do job in McDonough, do your proper job and do some teamwork as well if you do teamwork then you serve the orders. Please take responsibility to deliver food in time.

We got given a chicken burger when ordering a veggie burger. Orders are wrong far too often here. Don’t waste your time, just go somewhere else. Especially if you have allergies. They don’t even pick up the phone so I can get a refund. I tried calling the delivery company they use who said they would refund it but it never came through. No surprises there. We won’t be ordering food from McDonald’s again.

Disgusting. Ordered via the app from this mcdonalds food was missing! Chips weren't cooked and the food that was there was freezing cold. £25 in bin! Don't bother ordering save your money!

Rubbish service ignored for ages while they see to ubar eat orders clear to see them when you do get your ages later guess what it like cold ice because they take that long priority ubar eats order I pay same money stand in same line what make them so special

I have previously given this MacDonalds a good review but I have now had to significantly adjust my opinion following a visit this morning. We were the only ones in at 8.10am and there were many staff behind the counter and in the "kitchen" area. I won't bore you with the details but basically, there was a long wait for food and upon querying we were apologetically informed that all staff were dealing with Deliveroo orders. (There was one deliveroo order showing on screen when we got in). Finally our order arrived, after almost twenty minutes, with apologies. Two porridges in the order were cold it appears that they were put to one side whilst they did a deliveroo. They said they would replace the porridges. After five minutes someone came to apologise that there was no porridge left. They asked if they could offer anything else but work called for some of us so by then it was too late. The place still had no more than a dozen people inside.. To be fair the person was very polite and apologetic so no complaints there. However, the evidence behind the counter indicated staff in chaos.

Awful service, went in for breakfast at 8.10am and Waited nearly 20 mins for 3 cappuccino and 3 porridge ,no one in but all staff making orders for deliveroo, when we finally received our order the porridge was cold 😒took it back only to be told there was no porridge left .

Yet again did not get full order when you ring them they expect you to go and collect it I cant as I'm a disabled person that's why I order in this has happened more than once

This meal was dispicable, and disgusting worst meal we have ever had. We normally rate McDonald’s a 5 stars but thank god Burger King has opened up across the road as we will never NEVER be going back to mc Donald’s again. We payed £40 altogether that meal was not worth £40. We ordered a Hat Trick burger and received a Big Mac. We also ordered a double cheeseburger and that came as a hamburger. Now two of our meals came as what we ordered them but was not up to standards at all. It took 15 minutes to get our food and then they had the audacity to give us no chicken nuggets after that long wait. It is meant to be fast food! The staff are also rude. I would not recommend after this experience.

fries missing from order and straw for milkshake

Since this place has new staff, the service is poor, could be waiting upto 30 minutes because they didn't even do your order or your order as been waiting all that time.

My in-laws visit most Tuesday's whilst visiting crystal peaks... Last two visits there meals were stone cold ... both meals were replaced but clearly pinged in the microwave!! Staff are rude and unhelpful ... they will never visit again.

came with no straws for drinks or spoons for mcflurrys

Took over 25 minutes for 3 Mcflurries and a hamburger absolutely taking mick

Next time the driver thinks he can drop my food in the garden , get ready , lucky for him he drove off before I come out the house

Had some food and dips missing from the order and also most of the order was barely warm. Delivery driver was great.

Spot on delivery time just no food was delivered only drinks

My order was so cold when me and my family Receive date, we could not eat it.And none of the sources. Was delivered saying with the straws for the drinks..

Paid for extra pickles and onion and cheese I didn’t get any cheese at all or extra pickles or onion

All dry and not put together correctly no hash browns and food was freezing

Always always get mcdelivery orders wrong, I ordered a feed the family deal, they missed off 2 big macs out of 4 burgers, myself and my partner had to go without thanks to you're incompetency. Feed the family..... BA BA BA BA BA still starving it

My last two orders iv ordered an paid for dips with my meal an each time they haven’t come with them which is spoils the meal!

half the order missing called mcdonalds and they've said the driver must have took them ! never seem to get a issue with drakehouse mcdonalds always this one 😕

Was ment to come at 9.15 came at 7.46 kept changing time then it arrives stonecold

The sauces I paid for were not included

Forgot sauces ,foood cooold !!!!!!chips disgusting cold alsono straws the kids are not happy 47f chips on bin !!!!

All food was cold, hadn’t received most of the items also no sauces or straws

everytime I order you always forget the condiments and the straws for the drinks even though we specifically stated on the receipt please do not forget the sauces thankyou it happens everytime without fail

Kathryn is so rude calling people a dog and starting on people who's much younger than she is such as people with disabilities I seen it happen

Yust order food ,at home can understand 40 min waiting its bussy. Food was cool, chips the worst ever, can understand no straw tissue also , for got , big mac cold , chips disgusting kids are not happy half food I putt on dogs , when you spend nearly 50f you want some nice , be shame mcdonal first and last time I order from you

my food was okay. but I accidently paid with cash aswell as paypal and the driver took the money as I meant to have paid with cash but didn't change the option and just seen that I paid with PayPal. how do I go about this please so I get the £21.53 back please. thanks

Delivery guy was nice. Order came fine however was missing one drink from a meal!

Clearly don’t read notes. I didn’t get my sauces with my chicken box and my cheese dip! Again happened last time.!

no sauces only one drink..Fanta. Totally spoilt my lunch. Couldn't eat the chips as they were dry without sauce. Didn't finish my burger as Didn't have a drink. Gutted as this was my lunch at work

No mcflurrys at all want a refund

Easy to order and quick delivery!

Quality was good but disappointed to find that no tomato dip had been included.

Totally wrong, wrong items delivered and missing items - second time in two weeks

totally wrong order turned up what a waste of time and money , probably save my own time and go myself and save the mistakes and extra costs

missed two meals off my order and no straws

most of the managers don't have a clue what they are doing, which is a shame because they have/had some good staff.

Mc donalds Crystal Peaks is truly awful and disorganized. All the employees are just talking and not doing any work.

oder meal might mac and a quterter under only got a single buger and order a chicken selection share box received no saucuses as selected .

Awful from McDonald’s. Food was cold to the point where we didn’t eat it. Complained with just eat and they did not refund us the full amount. Order was delivered wrong as well.

One milk shake was just plain no taste to it at all it should have strawberry

No straw for milkshake and NO DIP for McNuggets. It’s a pity nobody at McDonald’s can read.

The food was all cold and the fries tasted like they were days old.

Cold fries, the bread on the McSpicy was rock hard.. Absolutely shocking quality of food.

Asked for no cheese as have an allergy but it came with cheese. I have photos

delivery time was great but they failed to deliver to kids meal, not very impressed

Bad quality quality food waiting time for 1 coffee 30 minutes the staff is very uncomfortable even the manager is very rude alot of people wanting for deliverymen at front of customers Chaos everywhere at the restaurant

absolutely disgusting food cold items missing paid for a happy meal only recieved a small chips I had to go without my burger so I could give it to my daughter as she was missing hers will not be ordering ever again! Total waste of money!

No dips delivered and no large fries

Ord. Ered large fries.What I received was not a large fries

Order WRONG once again, and won’t issue me a refund even though I have proved as asked to that my order was wrong!!

Customer service Nil. Waited for 30 mins along with other customers. Wrong orders served up , Drinks being returned . Food being thrown away as orders were incorrect. Young staff either not trained or not bothered. Older members of staff language not acceptable. Would not recommend. Fast food in family environment it's not .

Duno how hard it is to read and put an item in a bag.

‘Food’ turned up only to find out it wasn’t our order, online only gives refund and wants a photo of food you haven’t received. Called restaurant girl said they’d give me my food that was sat on the counter if I went and picked it up. Not possible, so I am money down for a delivery of food I didn’t get, and still hungry!!! Every time I order from peaks it gets screwed up. Stay away from there

This branch never sends the sauces you have paid for!!! Poor service from mc Donald’s

again I'm missing items I ordered a mcflurry and again didn't recieve it, it must be hard to read a order and get it correct

Food was cold. Sauces and dessert missing.

Food was late and cold. Very disappointed. Usually on and ok. But that's twice now. Not ordering again.

No sauce with any of my food and food was really cold

Half of our order didn’t come waste of money

food was open before got to door no drinks and food looks like its been touched

Items missing from the order and food was just about warm

The food was nice and warm except it was the wrong order. I ordered a double cheeseburger and got a single cheeseburger. Try to do better McDonald's.,

asked for a drink with no cream she stared at it and decided she was going to take it back then comes back with half a drink, poor service

You always know what you get at McDonald's. Good, consistent food and drinks at reasonable prices.

Missing so many items!!!! sack whoever is working today and rehire new staff they are useless

forgot bbq sauce and water and got someone else's order tried to call taxi back didn't answer

I cant count how many times I have ordered from this restaurant and I am always left disappointed they never follow instructions and they always forget an item. I'm worried that their incompetence will lead me to not being able to seek a refund thinking I am trying to play the system.

Wasn’t even my order that came so I refused the order and I’m currently waiting on a refund I have all photos to prove that what came to my door wasn’t my order

This McDonald's is going from bad to worse. I ordered at 9:24pm, took them 15min+ to prepare two quarter pounders, a McSpicy and 20 Mcnuggets. Came home to find that the drinks had no ice and became warm. The highlight was the McSpicy, which after opening the box I realised it was the bottom of the bun and the patty. No top of the bun, no salad, no sauce (photo below). How disorganised and indifferent do you have to send this with an order?

Staff is really friendly, service is completely amazing.

second time my orders wrong or missing 😕

Missing items and foods cold again

Hello. Missing fries. Please could you sort. James

Idk why McDonald’s keep messing up orders but there’s still bacon in my flat bread and there was no milk for my tea ????

My chicken Big Mac was missing from my order!

Again missing a meal after leaving a note to check order before sending. Can’t wait until Burger King opens.

Sent Singal double deluxe quarter pounder rather than double - chips cold

The delivery was great and the food came hot and was delivered by a polite gentleman . Unfortunately the person who packs the food missed two items !!!! This is the third time that items have been missing on three occasions. My grandchildren look forward to having Mac Donald’s and it’s my treat to them but I’m not impressed by the staff at the restaurant. More attention is needed to provide a better service and better staff who will pay more attention to orders and pack the whole orders

Freezing cold will never order again

Plain cheeseburgers came with onion on them

Chips, chicken selects and McFlurry are lovely as always. Forgot my ketchup and my drink this time.

Great but wrong food delivered and just eat app is useless to rectify

Useless. Ordered for kids birthday and they missed all the burgers off. £45 for some fries 2 happy meals we didn't order and nothing else. Rang up and told we'd have to go on the app to get a refund. This isn't the first time, we rang and spoke to Milly who was lovely but useless. Last time I spoke to Rhianna and she was just rude. Not impressed and will be making a complaint. Thanks for ruining birthday tea!

No apple pie or any dips that we ordered!!! Not good

Ordered 5 meals, received 5 fries, 3 drinks and a happy meal. Contacted and was told we'd receive a £13 refund which could take up to 15 days. Disgusting service, going into the store is worse, Rhiannon was rude to other members along staff and to someone who had been waiting for 10 minutes. The place gets worse and delivery is absolutely useless, avoid and go to the other store 5, minutes away at the retail park.

my food was cold not happy . won't order again.