McDonald's in Edinburgh, City of

Great place and polite services

14 minutes to be served a simple coffee is absolutely disgraceful service. Don't go in, all the skeleton staff care about is keeping the drive-thru serviced. Walk-in customers are ignored until there's no drive-thru customers.

Normally good however hash brown we're overcooked and hard today

my juice was spilt the shamrock shake tastes like toothpaste my mayo was missing

Fast delivery, all food delivered and warm. No sauces unfortunately but all good otherwise.

DID NOT GET TOY PAID ALMOST £10 WHEN COULDVE SPENT £7 ON THE ONE WITHOUT

driver has been driving about with my order for 30 minutes trying to find my house. everything freezing cold and ice cream melted

Unfortunately the last 4 deliveries or drive thru s have produced incorrect or cold orders, sometimes missing something

Missing straws for drinks and sauce dips

I order at 18:30 pm and just received it at 20:49pm that's over 2 hours for three meals I'm very unsatisfied with the service I've received tonight

missing items from the restaurant

No food arrived. After 2 hours, it just didn’t turn up. No option to cancel it. Upset child and as yet no sign of a refund given the non existent customer support. Suggest you order from somewhere local instead and not on this app.

Took ages for food to arrive and it was stone cold when it did. The 2 cappuccinos were completely spilled everywhere and obviously not packaged securely

Incomplete order, the one meal that did arrive was freezing cold and juice spilled everywhere

Missing every item for one person. Usual shambles from this branch.

We have been sent someone else's order.

the fries were both cold & the burger wasn't well prepared & was also cold..it wasn't value for money I actually overpayed being honest! i won't be ordering from mcdonalds again.

paid extra for Minecraft item with meal but wasn't sent

Delivery driver was very helpful.

Said it would be here for 23 past and it carried at 40 past when it got here was stone cold and the McDonald’s is just down the street 0/10

Missing 2 items … items incorrectly made aswell

not my order and claims to be delivered well it ain't avoid at all costs

An absolutely fantastic McDonald's with great staff, ever so friendly abd helpful and the food at this particular restaurant and drive thru is better than most others as Burgers are perfect and the fries are nice and Crispy with fluffy potato inside so that's perfect , inside is clean and always kept that way as is the toilets too, highly recommended and why ? I'm loving it..that's why

All sauces were missing but great delivery

Very poor service always miss items - can’t believe how the staff are allowed to continually make mistakes - very very poor service

Juice was spilt in the bag and not a lot left in the cup

it was missing half of the items, no chips (supposed be 4 Portions, two small, two medium). and all the Sauces.

my juice was all about my bag and n

A joke, took 2 big macs on drive through. And one has no patties in it. Well done McDonald's team.....

Missing chips sauces and burgers

Don't order from here food missing everytime no help when getting in touch with customer service.

missing items a AS ALWAYS missing sauces.

Wrong order, cold, never again!

Food was cold hot drink had been put next to a frozen drink and spiled everywhere in the bag

It’s been 3 hours and I still haven’t got it. People shouldn’t be allowed to make money from such shoddy service. Find another different job!

order never arrived i can only assume it was delivered to the wrong address it say my meal was delivered at 2:34 am but never arrived

driver turned up as per usual. juice trail up the stair spilled all over food. absolute disgracefilul service and no reply for a refund

Delivery driver excellent. Really cheerful

Guy came quick dint have a lot of chips but

Ordered online, cancelled 45 minutes after.

Once again, juice delivered spilt all over the bag. Virtually no juice left in the cup! Maybe think of better ways to transport liquids

I needed left my house to pick up the order¡

Had to stand outside because driver dilvering for first time here and area was unknown. Managed to wave him down Thank you habbibi! 😀

every single item was cold, the fries were awful ,soggy and cold unsalted too. Missing items i,e sauces plus less mozzarella sticks than I paid for. the wraps I ordered were empty and floppy.. the philly cheese steak burger was the best thing but it was also stone cold.. I will not be back. Avoid at all costs if you like hot food and don't own a microwave.

Never arrive check the app at 8.28om and said it had been delivered and i still ven recieved it not happy as disnt have enough in banknto order again si will jot be using it again

I was sent a spicy chicken burger that I cannot eat instead of the Philly Cheese Stack that I ordered and was not offered a replacement!!!

food cold. cookies were mashed and not edible as juice had spilt all over.

Everything was freezing cold and had to go downstairs to get it when they were meant to come to my door.

Sprite was spilt all over the bag and went the two mcflurries in the bag leaving them swimming in sprite. What left of the sprite was totally flat. Ordered and paid for full size McFlurry received a mini one. Food was bang average.

Food cold, drinks flat, items missing from order.

excellent thank you for the food

Bags were wet from drink spilling and burger was flat ish

The drink was delivered with the cup on its side so half the liquid was in the bag then all over the kitchen.

chips are cold and stail burgers are cold and stail they arent fresh so thats my last to orders from use that have went straight into bucket and for use to insult me with a £3.oo refund when i spent £20 and no refund for my last order

Staff are rude and orders are regularly wrong. I kept giving them chances but Improvements never last long

Food was cold, half of order missing.

very nice delivery guy, super quick. thank you

Order was missing a medium drink. Food was cold. BigMac has a small single burger.

Wrong food delivered and food missing

Lots of parking very fast service and much nicer staff than in Princess street one. Would be great if they would have a kids corner. Still give 5/5 as excellent customer service

A bit disappointed I never received any of the BBQ dips that I ordered, apart from that, the food and delivery was good.

food was still hot including fries, but the large coke was missing something......half the coke.

You are in mcdonald's so you are sacrificing excellence for cost and consistency. Can you say there is service if you order on a screen and pickup at a counter?

Apart from the fries being stone cold & no spoon or straw for the ice cream & milkshake all was adequate

My food was stone cold and the drink had spilled all over the bag. This isn’t the first time, and to charge £5 for delivery when the meal was £6.99 is also disappointing. You say you’ll refund £1.75 but it’s not enough.. the meal is not edible and we won’t be ordering again now.

Easy to order, driver arrived on time and was polite, great service, thank you 👍🏻

Food was cold and Coca Cola was flat

Food was freezing , juice was spilt everywhere , nothing left in the cup

I order for milkshake but you added water,that is so unacceptable.

McFlurrys half full. Not worth the money

Pass on the way home from work to visit too often but service is getting bad. Last 3 or 4 times I have left the fries because the were served cold. Frequently run out of dips and sauces. Fizzy drinks often flat. KFC is a bit further but we'll worth it.

2 items missing from order and food cold. Food was delivered quick so delivery driver did well.

No FRIES I WANT MY FRIES DROPPED OFF PLEASE.

Delivery driver was lovely and attentive actually calling me. Being disabled thry often just leave before I get to the door or buzzer. Food was usual. Large cappuccino? 😂 half a cup probs same as a regular just in a bigger cup. Always half filled. Don’t bother ordering large all u get is a regular. Always like this. Not a one off. Just sad they charging extra for it

As always in McDonald's, quick fast food for hungry people :) A bit of taste, no climat and busy team.

If your buying more than 2 meals for delivery then your wasting your time. How hard is it to look at what was ordered, and how hard is it to look what’s in the bag before delivering? Buying 4 meals with 1 nuggets share box for the family can’t be that hard. We spent £50 on 4 meals 1 share box and 3 ice creams, after receiving delivery and noticing stuff missing the total loss for food was almost £20. Absolutely ridiculous

Only got the happy meals and the drinks no chicken selects no bacon burger

Didnt show up - was still charged

The main chicken and beef was very tough like it had been reheated over and over again. I wasn’t happy with this order, being my first order I doubt I will order again.

Missing items what’s the point fs

The guys are lazy here at night time. The manager here is misbehaving with delivery drivers. Very disappointing

Burger was packaged upside down and fell out but otherwise fine

The burgers where all over the boxes I had to re construct them when they arrived, like the driver was speeding!

Literally never get what I order and pay for every time there is something missing. Sometimes it’s just an extra couple sauces I’ve paid for but more than once it’s like half the order is missing. Really don’t know how they can be this bad.

missing items. very poor service.

my drink was burst all over my food Didn't enjoy that thanks

We all ordered large wrap meals and didn’t get our large fries

Driver went to 3 different addresses and still got it wrong. I am at 3 mins from McDonald’s yet he took a route that was 10-15mins long. Food cold and bag burst open cause juice is all spilt. Shocking service

The food was stone cold I expect a refund

ceasers bacon and chicken one meal had no bacon on the meal and was also cold took around 1 and a half hour or more

Drinks have spilt everywhere and I never received my free chicken nuggets

food was bit overcooked hardly any juice in my cup one of my bags was riped

Terrible freezing cold and the driver took 24 mins after expected delivery he couldn’t find the adress km sorry but this is 2025 there’s satnav that takes you directly to the adress

The fries were cold and inedible red he burgers were even colder

Really very bad I waited for nearly half an hour for food

there was fries missing and the delivery man cycled with his bag open so the food was freezing as bag had been open for 20mins :-(

Cheeseburger was missing though

Food marked as delivered and not delivered

Food was very cold so much so I took one of my double cheese burgers home to have hot chips where also cold disappointed on the whole also it was cold outside but flys flying around the food really put me of eating

Missing food and once again no refund! Scammers!