McDonald's in Shropshire

Solid maccas, quick and easy, food was spot on

Drive through was amazing speed we ordered and got the food immediately at the next window where the food was hot however no milkshakes in

We went through the drive through today and had placed an app order. When we got to the order point, a girl came through the speaker and asked if we had used the app today. We said yes, she asked for our code and when we were telling her the code she spoke over us clearly joking to somebody else, and then said i'm only joking back through the speaker. She didn't hear our code so asked for it again and said to go to the next window. We got to the next window and there were two young girls standing together doing the orders. When we got to the window to collect our food, they handed it over and we asked for sauce and salt. The manager who was standing joking with staff, shouted something to us and when we didn't hear, he said no no sorry i'm only joking. We felt as though the team was making fun of us and this made us very uncomfortable. To see the manager jeer at customers clearly is the reason that the rest of the staff is so unprofessional.

Ordered for delivery, food arrived cold despite driver arriving quickly, ordered the adult Minecraft meals only for no collectibles or sauce in the bags, as well as no alternative sauce even if they had run out, which wasn't said, and no straws for drinks... really wouldn't suggest ordering delivery from here...

Macdonalds is what you expect, nice burgers for quick cheap eats.

Great parking. Nice and new. Toilet cleanliness was a let down, but there was a shortage of staff

So angry, been through people brace drive through tonight and had terrible service, really rude manager and under cooked food/missing toys. Ordered two happy meals and two adults (happy meals) and also paid for two more toys. there were no toys in the adult meals nor extra toys. I checked our order and told them they were missing. The manager came and was being very rude and abrupt, he said the toys were in the bottom of the bag and they do not sell the toys separately. I know they do as we'd done it before. They asked for the receipt which I had not been given. The manager then snatched the bag and went off. He came back and told me the toys were in the bag and handed me two other toys. He had only given me two and pretended there was some in the bag too. I was stupid enough to Trust I would get proper service but instead got poorly cooked food, poor service and over charged. I would recommend not going to this McDonald's if you want what you pay for

A person who claimed to be a "manager" didn't give us half the items we paid for on the drive through. Refused to give us a receipt. Refused to help further. Absolute scam.

We ordered table service which was great but they did get one of the burgers wrong. They quickly corrected it though so no harm done. Lovely coffee, nice filet o fish and salad, hubby and Mum enjoyed bacon cheese burgers and fries.

Very crowded, at all hours of the day. Long wait for an order and accordingly they make so-so orders.

Great guy that served us.. value for money.. the kids loved the crayons and colouring xx

It's unhealthy (in large quantities). It's fast food - but it's delicious! And as usual this was a delicious breakfast. Wait time was non-existent. It was the fastest service I have ever received. Price - excellent.

Couldn't get a drive through order right if their live dependent on it, beginning to think the staff are a little thick

Shocking service. orded my hot chocolate and food. Food tasted reheated and my hot chocolate was just water! Tired calling about 3 times thismorning with no answer after rining out for more than 5 mins each time! I have taken photos of this drink looks like someone taking the p!!!

It was good but order 19 had crocks on

Dropped a star because the app didn't work (again!)

Not a big fast food fan but sometimes take children there for up to an hour to have done kind of pudding

Delivery always wrong/missing items and no dips given even when added to order

Worst food from a McDonald's I have ever had. The photo shows what is supposed to be a triple cheeseburger hhhmmmm. All our food was cold, and both large portions of fries were almost half empty, soggy and very unappetising. Service was miserable. Altogether this experience has put me off having food from McDonald's ever again.

Paid for 3 meals and only received 2 which is pretty damn annoying when you spend over 25.00 I will check my order in future.Couldnt go back as we were staying in Kenley so way to far to return.Surely staff should check the orders correctly.

The place, though newly refurbished, is too crowded together. You can't get to the salt etc if you have table service because of queue to the counter. Chips were cold and no one was available to ask for help. Lady who delivery food quite sharp and didn't really seem to be bothered, and when she grabbed our tray off us when she saw we had finished as if to say now you can get out. I felt put off by the new layout and service

Customer service is awful workers are rude not helpful at all

We live in a world nowadays where we are just expected to put up with terrible quality overpriced goods and Mcdonalds really is one of the worst offenders! Went here to give my daughter a little treat in her holidays ordered pancakes and maple syrup,I'm was given golden syrup then when I had the cheek to ask where was the maple syrup, oh sorry we have run out. Turns out the pancakes were stone cold so took them back and had to get a fresh order, second one came out with maple syrup?? Joke of a place

Didn't go in shop, as not open when I called but Drivethru was open

Chips were cold evan after they changed them, so were the chicken nuggets. My drink came with ice, and I put no ice . I will not go back there again

Rubbish SO SLOW...... V POOR SERVICE.

Always liked this Maccies. Not sure the refurb works for this one. Bit too small. Staff great as always.

service has been atrocious since the refurb. what the effing hell is going on?

The food arrived cold, the apple pie was replaced by chocolate and orange (I would rather not have pie, than have to pay for something really I don't like), the coke did not taste right (went down the drain) and the sauces are missing (as usual).

Nice building, unclear/confusing carpark layout. Staff seemed trained to prioritise drive-thru customers over inside. 5 cars went past before inside customers was served, waited 10mins despite and all 3 inside customers waiting for food had not been served.

Convenient while shopping no space to park on our lunchtime visit, but a quick walk from Sainsbury's carpark. Has had a renovation recently .

Had to wait 20min for my food, then it was cold. No attempt to apologise when I ask why it had taken so long and ask why it was cold.

Didn't eat, but good EV charging

Sat at the drive thru speaker for about 12 minutes before driving away. No one bothered.

Ordered a plain chicken wrap as daughter is allergic to milk so couldn’t have the ceased sauce, it came with everything on including the ceased sauce, tried to ring but guy said he couldn’t hear me so got home(live 15 miles away) and now no answer or gets cut off, fuming

Used this McDonald’s twice over the past two days. Once drive thru, once in store, both at around 00:30-01:00. Both experiences were excellent. Fast and efficient, very friendly staff which you don’t always get everywhere, and all food was fresh and of good quality. I’m impressed by this McDonald’s, it appears to be one of the best!!

Very quick and amazing food quality. Lots of parking available. Staff friendly and helpful with children, bringing our crayons and paper to colour whilst waiting for food.

Poor service poor food temperature 🌡️ and they missed 2 cheeseburgers off our meal. This is a new refurbished restaurant so you would not think they would be that poor 😫 Half drinks were supplied and service was terrible... Sort it out McDonald's

Fries were cold and burger was tepid.

Despite it being rather busy the service was quick and food came hot and fresh. Toilets were clean.

Very very slow. No way was this fast food and when it came mill shake wasn’t full measure

Consistently good. Nice redesign of the restaurant.

Food never arrived, was given run around my McDonald’s and uber eats and no refund

The times we've been there after the new work done to it the service is terribly slow and they always get our orders wrong.

Service was so slow both in and in the drive through.

Caswell served me and is very polite and hard working. Quick order taking and service. I will be back

Good drive thru, normal McDonalds quality, no problems.

Quick Service and Lovely Hot Chocolate, but the burgers have shrunk and only one little gherkin. Shocking lol 😆

I've been coming to this mcdonalds for 10+ years and not once have they got it wrong. Until now....my first visit since the refurb and I'm really shocked. Staff rude very unorganised got my food wrong and have also told me I cannot change a burger and add things on ie pickles and sauce....which was never an issue before this. I'm so disappointed.

Recently reopened after a major refurb, the good got better 👍

Lady who served me my food at drive-through window was incredibly rude.

Fills a gap. Sadly food is generally tepid, anaemic, bland and poorly presented. I only visit when there is no other option.

Clean and quick. Got served at the till with no problems.

The new refit is awful and the food wasn't much better won't be rushing back

Fries cold one cheeseburger missing

Honestly never waited so long for food in any restaurant ever! There was a cleaner mopping the floor where the workers were getting the food ready and whilst I stood there 2 people slipped on the floor. Not ideal. Waited 25 minutes for our food which was wrong and then half of it was freezing by the time the right food arrived. Not quite fast food anymore.... but still, everyone loves a maccies!!

On the last two occasions I have ordered a double Big Mac meal from McDonald’s, Meole Brace, Shrewsbury and on both occasions when I got the meal home there has only been a normal Big Mac in the bag, but in a double Big Mac box, tried calling but no one ever answers the phone. Won’t abe using this McDonald’s ever again Really… how difficult can it be ???

New design is a disaster. Cramped screens too close to the door causing chaos. Tall tables and booths replaced with small chairs ( like primary school). Fixed table's way to close together for comfort. Outside tables are good however, would rather travel across town to properly fitted out McDonald's

Just the job when you want something quick.

Looks good after the revamp ,staff happy and helpful

Firstly, it is sited on the Meole Brace retail park which incredibly poorly designed, making the entire complex a nightmare to visit and particularly difficult to leave. Long queues are frequent, almost obligatory. Avoid. Secondly, this McDonalds was recently "refurbished" as it was poor, even by the very low standards you expect. It is now worse. It is cramped, the service is slow, which I suspect is more to do with the facilities than the staff. The interior and decor is about as welcoming as cattle pen. Depressing.

I’m appalled by this worker called Dan , my freind was teaching me how to whistle and whilst doing so Dan was bringing food to our table , he proceded to tell us in an aggressive manner , don’t whistle at me I am not a dog mate we explained we wasn’t and he was being rude and placed our order onto our table next to us. To add to this awful experience the food was dreadful , my double quarter pointed looked like it had been stamped on by an elephant but tasted decent tbf like , Dan just ruined the experience

Drove quite a distance only to fond it closed down 😡🤷🏻‍♀️

Very busy due to Bike4Life so food took a little while longer than usual but at least it was freshly prepared. Not all of our order arrived at the same time but better than a number of other, poor McDonalds I've had to eat in.

This one closes at 10pm which is crazy considering you probably have a huge amount of people wanting food after a Theatre Severn show! Anyway got here about 9.45 pm, needed to use the toilet. Absolutely revolting. No toilet paper, floors filthy with urine and dirt, it stank too. Just because you're closing at 10pm doesn't mean you can skip on not restocking and cleaning the toilets! Also off putting was a group of young teens just sat/stood on the furniture not even eating. Really intimidating and off-putting. Food was OK, luke warm but then most Mcdonalds these days are served warm!

Tanoy systems are shocking depending on what lane you're in.not so fast food

Had 3 for £3 deal fairly tasteless 4 nuggets, mini chips and burger, jut by the time u have brought a drink it's not a deal buy a kids meal and a burger or nuggets separate works out cheaper ,the place was dirty bins always full and staff have no idea what or who's doing what

Very busy place but food was good!

Rubbish food and over priced don't waste your money on this junk

Very good service, some of the staff are absolutely amazing

Slowest mcdonalds in the world. Waiting 28 mins for breakfast to arrive..and when it does, a chap absolutely reiking of B.O

Stopped of here for lunch whilst driving. Missed item from takeaway order, fries were cold despite waiting 20 minutes for order, so not my best mcdonalds experience. They do however have inside and outside seating.

Had to wait 6+ minutes until I went to ask for the single drink I had ordered.

3 staff including manager don't understand the £2.79 breakfast deal. Left me sitting at the drive through order point while they tried to get their heads around my order. After listening to a conversation about drugs through the order point speaker (the intercom was not muted) the manager came back to me and told me it was an " on app offer only" I know this to be wrong as I have enjoyed the offer at several other branches. I was asked to drive to the next window, did so and explained the offer was displayed at the branch on an illuminated sign.The 3 staff continued to display their complete incompetence. I drove away.

Large chips....what a joke. Cold burgers and flat coke. Used to like this McDonalds but gone down hill.

It's McDonald's so my standards are low. It's as I expected, pretty poor, grim food and zero atmosphere. But the staff are friendly and try their best.

The best mcdonalds in Shrewsbury.

It's mcdonalds, what's not to love?

Worst McDonald's food anywhere Ive been! Fries always cold,even when I asked for replacement, they were cold too! Always something missing from order and long waiting time.

It's a clean restaurant but the car park is very confusing

The chips here are always served cold and looking rather sad. The 'cold' drinks often arrive lukewarm and never with any ice. Many menu items will not be available, no matter what time of day you arrive. This has been going on for years and I have no idea why no improvements have been made. Put simply: this is one of the worst McDonalds for food I have ever visited. If you have time to go round to the Battlefield, Shrewsbury branch then definitely do it!

Longer wait because it was very busy

Great atmosphere, table service was excellent with a variety of souses available front he kangaroo pocket. Flags given away for kids. Amazing place

Ordered at 2332 a flat white and i recieved it at 2352 what an absolute joke and the fries were cold as well !!!!! Awful won't be coming here unless going through the drive through as they seem to prioritise it !!!

If I could give less stars I would. Never get the order correct and food is cold. Don't know why I bother ordering

Great place awesome staff very friendly people

I had a McPlant meal, it was literally thrown together.

Food - Drink was UNBLENDED and had some salty brown goo at the bottom of the drink Service - One lane had a 5 minute wait while the other cars were just breezing through on the other lane This was a truly terrible experience and made me and my mother very unhappy.

The fries were cold and floppy by the time I had walked 50 yards back to my van. The burger is definitely 2/3rds the size of what they used to be. However the coffee is nice, and good value, compared to Costa or Starbucks.

Usual McDonald's menu with the usual McDonald's service. Mostly good but sometimes really poor, the staff at this store seem poorly trained and impatient... they often forget to give out the receipt, miss items out of orders and somebody recently put bacon in a veggie burger!!

Sometimes Maccys breakfast can be very hit and miss. I was really hungry and this hit the mark. Food was hot and served quickly. Toffee latte was just what the doctor ordered

Been here twice,and my order was short on both occasions,the second time I rung and complained and was given a code to collect the rest of my order the next time I went,,that wont be happening,it wasn't a shipping order ,how hard can it be,unfortunately mcdonald's is notorious for this.

The best chicken mayo in my life . I've been there before. Fast service. Not busy at 1am - 2am o'clock .

Food was cold, didn't have any dips, the food was literally it was thrown into the paper bag, wasn't happy, On our next visit, I informed one of the shift leaders who didn't seem interested, not sure we will be going there soon..

Compared to others this is the best maccies I've ever been too

No WiFi and lots of lower class people buying unhealthy food to feed to their children.

It's a McDonald's... what I will say is the service is good & quick. Place badly needs a good refurb now though.

Food is pretty good here by McDonalds standards. Never had to wait too long unlike some other locations and the staff do a decent job of keeping the seating area clean. Would recommend.

Fast efficient and friendly enough

Ordered a doubble cheese burger and 20 chicken nuggets and only got the burger. Very dissatisfied